TDV Adapter for FreshDesk

Build 21.0.8137

Data Model

Overview

This section shows the available API objects and provides more information on executing SQL to FreshDesk APIs.

Key Features

  • The adapter models FreshDesk entities as relational tables, allowing you to write SQL to query FreshDesk data.
  • Live connectivity to these objects means any changes to your FreshDesk account are immediately reflected when using the adapter.

Tables

Tables describes the available tables. Tables are statically defined to model Tickets, Conversations, Agents, and more.

Collaborative Query Processing

The adapter offloads as much of the SELECT statement processing as possible to FreshDesk and then processes the rest of the query in memory. API limitations and requirements are also documented in this section.

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Build 21.0.8137