TDV Adapter for FreshDesk

Build 21.0.8137

TicketStats

Use TicketsStats to retrieve stats attributes of a ticket, which are not normally available.

Data Type

bool

Default Value

false

Remarks

When TicketStats = true, all requests (including filtering request) would be sent to the 'List all' endpoint. This would slightly affect the performance by handling filtering client-side, but would retrieve stats attributes of each ticket. 'List all' endpoint only retrieves the tickets created in the last 30 days.

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Build 21.0.8137