Returns ticket skips, which are records of when an agent skips over a ticket without responding to the end user. Skips are typically recorded while a play-only agent is in Guided mode.

Table-Specific Information

Select

The following queries are processed server-side while other filters are processed client-side within the provider.

SELECT * FROM TicketSkips WHERE UserId = '10478855687068'
SELECT * FROM TicketSkips WHERE TicketId = '21'

Insert

The TicketId and Reason columns are required to insert. This operation is allowed for logged-in users with the "agent" role.

INSERT INTO TicketSkips (TicketId, Reason) VALUES ('22', 'This is the skipped ticket.')

To get the TicketIds of deleted tickets, run this query:

GETDELETED FROM TicketSkips

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	Long	True		The Id automatically assigned upon creation.
TicketId	Integer	False	Tickets.Id	The Id of the skipped ticket.
UserId	Long	True	Users.Id	The Id of the skipping agent.
Ticket	String	True		The ticket object associated with the skip.
Reason	String	False		Reason for skipping the ticket.
CreatedAt	Datetime	True		The date and time the skip was created.
UpdatedAt	Datetime	True		The date and time the skip was last updated.