Returns SLA policy metric targets for each priority level, describing the time-based targets measured in business or calendar hours.

View-Specific Information

Select

The following queries are processed server-side while other filters are processed client-side within the provider:

SELECT * FROM SlaPoliciesMetrics
SELECT * FROM SlaPoliciesMetrics WHERE SlaPolicyId = '123'

Columns

Name	Type	References	Description
SlaPolicyId [KEY]	Long	SlaPolicies.Id	The Id of the SLA policy associated with the metric target.
BusinessHours	Boolean		Indicates whether the metric targets are measured in business hours rather than calendar hours.
Metric	String		The definition of the time that is being measured.
Priority	String		The priority level that a ticket must match for the metric target to apply.
Target	Integer		The time within which the end-state for a metric should be met.