AccountSettings
Returns account settings, including branding, ticket, and collaboration preference details.
Table-Specific Information
Update
All fields that are not readonly can be updated. This operation is allowed for logged-in users with the "admin" role only. For example:
UPDATE AccountSettings SET ActiveFeaturesCustomerSatisfaction = true
Columns
| Name | Type | ReadOnly | References | Description |
| BrandingHeaderColor | String | False |
The hexadecimal color code for the account header branding. | |
| BrandingPageBackgroundColor | String | True |
The hexadecimal color code for the account page background. | |
| BrandingTabBackgroundColor | String | True |
The hexadecimal color code for the account tab background. | |
| BrandingTextColor | String | True |
The hexadecimal color code for the account text, usually matched to contrast well with the header color. | |
| BrandingHeaderLogoUrl | String | True |
The URL for the custom header logo. | |
| BrandingFaviconUrl | String | True |
The URL for the custom favicon. | |
| AppsUse | Boolean | True |
Indicates whether the account can use apps. | |
| AppsCreatePrivate | Boolean | True |
Indicates whether the account can create private apps. | |
| TicketsCommentsPublicByDefault | Boolean | True |
Indicates whether comments from agents are public by default. | |
| TicketsIsFirstCommentPrivateEnabled | Boolean | True |
Indicates whether the first comment on tickets can be private. | |
| TicketsListNewestCommentsFirst | Boolean | True |
Indicates whether the newest comments and events are shown first when viewing a ticket. | |
| TicketsCollaboration | Boolean | True |
Indicates whether CCs may be added to a ticket. | |
| TicketsPrivateAttachments | Boolean | True |
Indicates whether users must log in to access attachments. | |
| TicketsEmailAttachments | Boolean | True |
Indicates whether attachments are sent as real attachments when under the size limit. | |
| TicketsAgentCollision | Boolean | True |
Indicates whether clients display an indicator when a ticket is being viewed by another agent. | |
| TicketsMaximumPersonalViewsToList | Integer | True |
Maximum number of personal Views clients should display in menus. | |
| TicketsTagging | Boolean | True |
Indicates whether tickets may be tagged. | |
| TicketsMarkdownTicketComments | Boolean | True |
Indicates whether agent comments are processed with Markdown. | |
| TicketsEmojiAutocompletion | Boolean | True |
Indicates whether agent comments allow emoji rendering. | |
| TicketsAgentTicketDeletion | Boolean | False |
Indicates whether agents can delete tickets. | |
| ChatEnabled | Boolean | True |
Indicates whether chat is enabled. | |
| ChatMaximumRequests | Integer | True |
The maximum number of chat requests an agent may handle at one time. | |
| ChatWelcomeMessage | String | True |
The message automatically sent to end-users when they begin chatting with an agent. | |
| TwitterShortenUrl | String | True |
Possible values: always, optional, never. | |
| GSuiteHasGoogleApps | Boolean | True |
Indicates whether the account has Google Apps. | |
| GSuiteHasGoogleAppsAdmin | Boolean | False |
Indicates whether the account has at least one G Suite admin. | |
| VoiceEnabled | Boolean | True |
Indicates whether Voice is enabled. | |
| VoiceMaintenance | Boolean | True |
Indicates whether the Voice feature is in maintenance mode. | |
| VoiceLogging | Boolean | True |
Indicates whether Voice call logging is enabled. | |
| VoiceOutboundEnabled | Boolean | True |
Indicates whether outbound Voice calls are enabled. | |
| VoiceAgentConfirmationWhenForwarding | Boolean | True |
Indicates whether agent confirmation is required when forwarding Voice calls. | |
| VoiceAgentWrapUpAfterCalls | Boolean | True |
Indicates whether agents are required to complete a wrap-up period after Voice calls. | |
| VoiceMaximumQueueSize | Integer | True |
The maximum number of callers allowed in the Voice queue at one time. | |
| VoiceMaximumQueueWaitTime | Integer | True |
The maximum wait time (in seconds) for callers in the Voice queue. | |
| VoiceOnlyDuringBusinessHours | Boolean | True |
Indicates whether Voice calls are only available during business hours. | |
| VoiceRecordingsPublic | Boolean | True |
Indicates whether Voice call recordings are publicly accessible. | |
| VoiceUkMobileForwarding | Boolean | True |
Indicates whether UK mobile forwarding is enabled for Voice calls. | |
| UsersTagging | Boolean | True |
Indicates whether users may be tagged. | |
| UsersTimeZoneSelection | Boolean | True |
Indicates whether users can view and select a time zone in their profile. | |
| UsersLanguageSelection | Boolean | True |
Indicates whether a language selection dropdown is displayed for users. | |
| UsersAgentCreatedWelcomeEmails | Boolean | True |
Indicates whether a user created by an agent receives a welcome email. | |
| UsersEndUserPhoneNumberValidation | Boolean | False |
Indicates whether a user's phone number is validated. | |
| GooddataAdvancedAnalytics_Enabled | Boolean | True |
Indicates whether GoodData Advanced Analytics is enabled. | |
| BrandsDefaultBrandId | Long | False |
The Id of the brand that is assigned to tickets by default. | |
| BrandsRequireBrandOnNewTickets | Boolean | True |
Indicates whether agents are required to select a brand before saving tickets. | |
| StatisticsForum | Boolean | True |
Indicates whether users can view forum statistics. | |
| StatisticsSearch | Boolean | True |
Indicates whether users can view search statistics. | |
| BillingBackend | String | True |
The backend billing system used by the account, either internal or Zuora. | |
| ActiveFeaturesOnHoldStatus | Boolean | True |
Indicates whether the account can use the on-hold ticket status. | |
| ActiveFeaturesUserTagging | Boolean | True |
Indicates whether user tagging is enabled. | |
| ActiveFeaturesTicketTagging | Boolean | True |
Indicates whether ticket tagging is enabled. | |
| ActiveFeaturesTopicSuggestion | Boolean | True |
Indicates whether topic suggestions are enabled in tickets. | |
| ActiveFeaturesVoice | Boolean | True |
Indicates whether Voice support is active for the account. | |
| ActiveFeaturesFacebookLogin | Boolean | True |
Indicates whether Facebook login is enabled for the account. | |
| ActiveFeaturesGoogleLogin | Boolean | True |
Indicates whether Google login is enabled for the account. | |
| ActiveFeaturesTwitterLogin | Boolean | True |
Indicates whether Twitter login is enabled for the account. | |
| ActiveFeaturesForumAnalytics | Boolean | True |
Indicates whether forum and search analytics are enabled for the account. | |
| ActiveFeaturesBusinessHours | Boolean | False |
Indicates whether business hours are enabled for the account. | |
| ActiveFeaturesAgentForwarding | Boolean | True |
Indicates whether agent forwarding is enabled for the account. | |
| ActiveFeaturesChat | Boolean | True |
Indicates whether the Chat feature is active for the account. | |
| ActiveFeaturesChatAboutMyTicket | Boolean | True |
Indicates whether the chat about my ticket feature is enabled. | |
| ActiveFeaturesCustomerSatisfaction | Boolean | False |
Indicates whether customer satisfaction ratings are enabled for the account. | |
| ActiveFeaturesSatisfactionPrediction | Boolean | False |
Indicates whether satisfaction prediction is enabled for the account. | |
| ActiveFeaturesCsatReasonCode | Boolean | True |
Indicates whether CSAT reason codes are enabled for the account. | |
| ActiveFeaturesScreencasts | Boolean | True |
Indicates whether the screencasts feature is enabled for the account. | |
| ActiveFeaturesMarkdown | Boolean | True |
Indicates whether Markdown is enabled in ticket comments. | |
| ActiveFeaturesLanguageDetection | Boolean | True |
Indicates whether automatic language detection is enabled for the account. | |
| ActiveFeaturesBccArchiving | Boolean | True |
Indicates whether the account has a BCC archive address configured. | |
| ActiveFeaturesAllowCcs | Boolean | True |
Indicates whether CCs are allowed on tickets for the account. | |
| ActiveFeaturesAdvancedAnalytics | Boolean | True |
Indicates whether advanced analytics are enabled for the account. | |
| ActiveFeaturesInsights | Boolean | True |
Indicates whether Insights reporting is enabled for the account. | |
| ActiveFeaturesSandbox | Boolean | True |
Indicates whether the account has a sandbox environment. | |
| ActiveFeaturesSuspendedTicketNotification | Boolean | True |
Indicates whether suspended ticket notifications are enabled for the account. | |
| ActiveFeaturesTwitter | Boolean | True |
Indicates whether the account monitors at least one Twitter handle. | |
| ActiveFeaturesFacebook | Boolean | True |
Indicates whether the account is actively linked to at least one Facebook page. | |
| ActiveFeaturesFeedbackTabs | Boolean | True |
Indicates whether the feedback tab has been configured for the account. | |
| ActiveFeaturesDynamicContents | Boolean | True |
Indicates whether the account has at least one dynamic content item. | |
| ActiveFeaturesLightAgents | Boolean | True |
Indicates whether the account has at least one light agent. | |
| ActiveFeaturesTicketForms | Boolean | True |
Indicates whether ticket forms are enabled for the account. | |
| ActiveFeaturesUserOrgFields | Boolean | True |
Indicates whether user and organization custom fields are enabled for the account. | |
| ActiveFeaturesIsAbusive | Boolean | True |
Indicates whether the account has exceeded trial limits. | |
| ActiveFeaturesRichContentInEmails | Boolean | True |
Indicates whether the account supports incoming HTML email. | |
| ApiAcceptedApiAgreement | Boolean | False |
Indicates whether the account has accepted the API agreement. | |
| ApiPasswordAccess | Boolean | False |
Indicates whether the account can use the API with a username and password. | |
| APITokenAccess | Boolean | False |
Indicates whether the account can use the API with API tokens. | |
| TicketFormsInstructions | String | False |
The instructions displayed on ticket forms. | |
| RawTicketFormsInstructions | String | True |
The raw, unformatted instructions displayed on ticket forms. | |
| LotusPrefer | Boolean | True |
Indicates whether the account prefers the current version of Zendesk Support rather than Zendesk Classic. | |
| RulesMacroMostUsed | Boolean | False |
Indicates whether the most-used macros are displayed in the Apply macro list. Defaults to true. | |
| RulesMacroOrder | String | False |
Default macro display order. Possible values are alphabetical or position. | |
| LimitsAttachmentSize | Integer | True |
The maximum ticket attachment file size (in bytes). | |
| MetricsAccountSize | String | True |
An account size category computed from the number of billable agents. |