ADO.NET Provider for Zendesk

Build 26.0.9655

AccountSettings

Returns account settings, including branding, ticket, and collaboration preference details.

Table-Specific Information

Update

All fields that are not readonly can be updated. This operation is allowed for logged-in users with the "admin" role only. For example:

UPDATE AccountSettings SET ActiveFeaturesCustomerSatisfaction = true

Columns

Name Type ReadOnly References Description
BrandingHeaderColor String False

The hexadecimal color code for the account header branding.

BrandingPageBackgroundColor String True

The hexadecimal color code for the account page background.

BrandingTabBackgroundColor String True

The hexadecimal color code for the account tab background.

BrandingTextColor String True

The hexadecimal color code for the account text, usually matched to contrast well with the header color.

BrandingHeaderLogoUrl String True

The URL for the custom header logo.

BrandingFaviconUrl String True

The URL for the custom favicon.

AppsUse Boolean True

Indicates whether the account can use apps.

AppsCreatePrivate Boolean True

Indicates whether the account can create private apps.

TicketsCommentsPublicByDefault Boolean True

Indicates whether comments from agents are public by default.

TicketsIsFirstCommentPrivateEnabled Boolean True

Indicates whether the first comment on tickets can be private.

TicketsListNewestCommentsFirst Boolean True

Indicates whether the newest comments and events are shown first when viewing a ticket.

TicketsCollaboration Boolean True

Indicates whether CCs may be added to a ticket.

TicketsPrivateAttachments Boolean True

Indicates whether users must log in to access attachments.

TicketsEmailAttachments Boolean True

Indicates whether attachments are sent as real attachments when under the size limit.

TicketsAgentCollision Boolean True

Indicates whether clients display an indicator when a ticket is being viewed by another agent.

TicketsMaximumPersonalViewsToList Integer True

Maximum number of personal Views clients should display in menus.

TicketsTagging Boolean True

Indicates whether tickets may be tagged.

TicketsMarkdownTicketComments Boolean True

Indicates whether agent comments are processed with Markdown.

TicketsEmojiAutocompletion Boolean True

Indicates whether agent comments allow emoji rendering.

TicketsAgentTicketDeletion Boolean False

Indicates whether agents can delete tickets.

ChatEnabled Boolean True

Indicates whether chat is enabled.

ChatMaximumRequests Integer True

The maximum number of chat requests an agent may handle at one time.

ChatWelcomeMessage String True

The message automatically sent to end-users when they begin chatting with an agent.

TwitterShortenUrl String True

Possible values: always, optional, never.

GSuiteHasGoogleApps Boolean True

Indicates whether the account has Google Apps.

GSuiteHasGoogleAppsAdmin Boolean False

Indicates whether the account has at least one G Suite admin.

VoiceEnabled Boolean True

Indicates whether Voice is enabled.

VoiceMaintenance Boolean True

Indicates whether the Voice feature is in maintenance mode.

VoiceLogging Boolean True

Indicates whether Voice call logging is enabled.

VoiceOutboundEnabled Boolean True

Indicates whether outbound Voice calls are enabled.

VoiceAgentConfirmationWhenForwarding Boolean True

Indicates whether agent confirmation is required when forwarding Voice calls.

VoiceAgentWrapUpAfterCalls Boolean True

Indicates whether agents are required to complete a wrap-up period after Voice calls.

VoiceMaximumQueueSize Integer True

The maximum number of callers allowed in the Voice queue at one time.

VoiceMaximumQueueWaitTime Integer True

The maximum wait time (in seconds) for callers in the Voice queue.

VoiceOnlyDuringBusinessHours Boolean True

Indicates whether Voice calls are only available during business hours.

VoiceRecordingsPublic Boolean True

Indicates whether Voice call recordings are publicly accessible.

VoiceUkMobileForwarding Boolean True

Indicates whether UK mobile forwarding is enabled for Voice calls.

UsersTagging Boolean True

Indicates whether users may be tagged.

UsersTimeZoneSelection Boolean True

Indicates whether users can view and select a time zone in their profile.

UsersLanguageSelection Boolean True

Indicates whether a language selection dropdown is displayed for users.

UsersAgentCreatedWelcomeEmails Boolean True

Indicates whether a user created by an agent receives a welcome email.

UsersEndUserPhoneNumberValidation Boolean False

Indicates whether a user's phone number is validated.

GooddataAdvancedAnalytics_Enabled Boolean True

Indicates whether GoodData Advanced Analytics is enabled.

BrandsDefaultBrandId Long False

The Id of the brand that is assigned to tickets by default.

BrandsRequireBrandOnNewTickets Boolean True

Indicates whether agents are required to select a brand before saving tickets.

StatisticsForum Boolean True

Indicates whether users can view forum statistics.

StatisticsSearch Boolean True

Indicates whether users can view search statistics.

BillingBackend String True

The backend billing system used by the account, either internal or Zuora.

ActiveFeaturesOnHoldStatus Boolean True

Indicates whether the account can use the on-hold ticket status.

ActiveFeaturesUserTagging Boolean True

Indicates whether user tagging is enabled.

ActiveFeaturesTicketTagging Boolean True

Indicates whether ticket tagging is enabled.

ActiveFeaturesTopicSuggestion Boolean True

Indicates whether topic suggestions are enabled in tickets.

ActiveFeaturesVoice Boolean True

Indicates whether Voice support is active for the account.

ActiveFeaturesFacebookLogin Boolean True

Indicates whether Facebook login is enabled for the account.

ActiveFeaturesGoogleLogin Boolean True

Indicates whether Google login is enabled for the account.

ActiveFeaturesTwitterLogin Boolean True

Indicates whether Twitter login is enabled for the account.

ActiveFeaturesForumAnalytics Boolean True

Indicates whether forum and search analytics are enabled for the account.

ActiveFeaturesBusinessHours Boolean False

Indicates whether business hours are enabled for the account.

ActiveFeaturesAgentForwarding Boolean True

Indicates whether agent forwarding is enabled for the account.

ActiveFeaturesChat Boolean True

Indicates whether the Chat feature is active for the account.

ActiveFeaturesChatAboutMyTicket Boolean True

Indicates whether the chat about my ticket feature is enabled.

ActiveFeaturesCustomerSatisfaction Boolean False

Indicates whether customer satisfaction ratings are enabled for the account.

ActiveFeaturesSatisfactionPrediction Boolean False

Indicates whether satisfaction prediction is enabled for the account.

ActiveFeaturesCsatReasonCode Boolean True

Indicates whether CSAT reason codes are enabled for the account.

ActiveFeaturesScreencasts Boolean True

Indicates whether the screencasts feature is enabled for the account.

ActiveFeaturesMarkdown Boolean True

Indicates whether Markdown is enabled in ticket comments.

ActiveFeaturesLanguageDetection Boolean True

Indicates whether automatic language detection is enabled for the account.

ActiveFeaturesBccArchiving Boolean True

Indicates whether the account has a BCC archive address configured.

ActiveFeaturesAllowCcs Boolean True

Indicates whether CCs are allowed on tickets for the account.

ActiveFeaturesAdvancedAnalytics Boolean True

Indicates whether advanced analytics are enabled for the account.

ActiveFeaturesInsights Boolean True

Indicates whether Insights reporting is enabled for the account.

ActiveFeaturesSandbox Boolean True

Indicates whether the account has a sandbox environment.

ActiveFeaturesSuspendedTicketNotification Boolean True

Indicates whether suspended ticket notifications are enabled for the account.

ActiveFeaturesTwitter Boolean True

Indicates whether the account monitors at least one Twitter handle.

ActiveFeaturesFacebook Boolean True

Indicates whether the account is actively linked to at least one Facebook page.

ActiveFeaturesFeedbackTabs Boolean True

Indicates whether the feedback tab has been configured for the account.

ActiveFeaturesDynamicContents Boolean True

Indicates whether the account has at least one dynamic content item.

ActiveFeaturesLightAgents Boolean True

Indicates whether the account has at least one light agent.

ActiveFeaturesTicketForms Boolean True

Indicates whether ticket forms are enabled for the account.

ActiveFeaturesUserOrgFields Boolean True

Indicates whether user and organization custom fields are enabled for the account.

ActiveFeaturesIsAbusive Boolean True

Indicates whether the account has exceeded trial limits.

ActiveFeaturesRichContentInEmails Boolean True

Indicates whether the account supports incoming HTML email.

ApiAcceptedApiAgreement Boolean False

Indicates whether the account has accepted the API agreement.

ApiPasswordAccess Boolean False

Indicates whether the account can use the API with a username and password.

APITokenAccess Boolean False

Indicates whether the account can use the API with API tokens.

TicketFormsInstructions String False

The instructions displayed on ticket forms.

RawTicketFormsInstructions String True

The raw, unformatted instructions displayed on ticket forms.

LotusPrefer Boolean True

Indicates whether the account prefers the current version of Zendesk Support rather than Zendesk Classic.

RulesMacroMostUsed Boolean False

Indicates whether the most-used macros are displayed in the Apply macro list. Defaults to true.

RulesMacroOrder String False

Default macro display order. Possible values are alphabetical or position.

LimitsAttachmentSize Integer True

The maximum ticket attachment file size (in bytes).

MetricsAccountSize String True

An account size category computed from the number of billable agents.

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Build 26.0.9655