Claude Desktop connects to Zendesk through the CData MCP Server for Zendesk using the Model Context Protocol (MCP).

When you launch Claude, it automatically detects MCP connections registered during setup. These connections are created and saved using the MCP Configuration Tool, which is installed with the MCP Server.

Each saved connection is recognized by Claude and can be referenced by name when asking questions.

Installing Claude

Claude Desktop is a standalone application that enables natural language querying across supported data sources using the Model Context Protocol (MCP).

To connect to Zendesk via MCP, you first need to install the Claude Desktop application.

You can download the latest version from the official Claude Download Page.

After installing Claude Desktop, you can configure your MCP connection using the CData MCP Driver for Zendesk.

How Claude Uses the Server

When you ask Claude a question, it launches the corresponding MCP Server connection, reads the available tool descriptions provided by the connector, and generates a secure query in the background.

There is no need to write SQL or teach Claude how to query your data. Each tool is self-describing, and Claude consumes those descriptions to determine how to retrieve the right information.

Example Prompts

After setup, you can ask Claude natural-language questions like:

• "How many tickets were created last week?"
• "What is the average resolution time for tickets in the past 30 days?"
• "Show the daily count of new tickets for the past month."
• "How many open tickets are currently assigned to the support team?"
• "Which ticket tags are most frequently used?"
• "Who has resolved the most tickets this month?"
• "Which agents have the highest customer satisfaction ratings?"
• "What percentage of tickets were responded to within one hour this month?"
• "Which customers have submitted the most tickets this quarter?"
• "Show recent tickets for the organization 'Acme Corp'."
• "What is the average satisfaction score by customer?"
• "List all high-priority tickets created in the last 48 hours."
• "How many tickets are currently in the 'Pending' status?"
• "Show a breakdown of ticket counts by channel (email, chat, web)."

Claude securely executes the query using the MCP Server and responds using the live results from Zendesk.