TicketSkips
Create and Query the TicketSkips in Zendesk. A skip is a record of when an agent skips over a ticket without responding to the end user. Skips are typically recorded while a play-only agent is in Guided mode.
Table Specific Information
Select
The following queries are processed server side while other filters are processed client side within the 本製品.SELECT * FROM TicketSkips SELECT * FROM TicketSkips WHERE UserId = '10478855687068' SELECT * FROM TicketSkips WHERE TicketId = '21'
You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.
Insert
The TicketId and Reason fields are required to insert. Allowed for Agents.
INSERT INTO TicketSkips (TicketId, Reason) VALUES ('22', 'This is the skipped ticket.')
To get the TicketIds of deleted tickets run this query:
GETDELETED FROM TicketSkips
Columns
Name | Type | ReadOnly | References | Description |
Id [KEY] | Long | True |
Automatically assigned upon creation. | |
TicketId | Integer | False |
Tickets.Id |
ID of the skipped ticket. |
UserId | Long | True |
Users.Id |
ID of the skipping agent. |
Ticket | String | True |
The skipped ticket object. | |
Reason | String | False |
Reason for skipping the ticket. | |
CreatedAt | Datetime | True |
Time the skip was created. | |
UpdatedAt | Datetime | True |
Time the skip was last updated. |