SlaPoliciesMetrics
Query SlaPoliciesMetrics that describes the metric targets for each value of the priority field.
Table Specific Information
Select
The following queries are processed server-side while other filters are processed client-side within the adapter.SELECT * FROM SlaPoliciesMetrics SELECT * FROM SlaPoliciesMetrics WHERE SlaPolicyId = '123'
Columns
Name | Type | References | Description |
SlaPolicyId [KEY] | Long | SlaPolicy id. | |
BusinessHours | Boolean | Boolean value that returns whether the metric targets are being measured in business hours or calendar hours. | |
Metric | String | The definition of the time that is being measured. | |
Priority | String | Priority that a ticket must match. | |
Target | Integer | The time within which the end-state for a metric should be met. |