Query SlaPoliciesMetrics that describes the metric targets for each value of the priority field.

Table Specific Information

Select

The following queries are processed server side while other filters are processed client side within the connector.

SELECT * FROM SlaPoliciesMetrics
SELECT * FROM SlaPoliciesMetrics WHERE SlaPolicyId = '123'

You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.

Columns

Name	Type	References	Description
SlaPolicyId [KEY]	Long		SlaPolicy id.
BusinessHours	Boolean		Boolean value that returns whether the metric targets are being measured in business hours or calendar hours.
Metric	String		The definition of the time that is being measured.
Priority	String		Priority that a ticket must match.
Target	Integer		The time within which the end-state for a metric should be met.