Create, update and query Side Conversations in Zendesk.

Table Specific Information

Select

The following queries are processed server side while other filters are processed client side within the connector.

At least TicketId is required in order to retrieve the SideConversations.

SELECT * FROM SideConversations WHERE TicketId = 1
SELECT * FROM SideConversations WHERE TicketId = 1 AND Id = '5d133b65-576c-11ee-bcb2-bdce8f618e59'

You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.

Insert

The Columns TicketId, Subject, PreviewText and Participants are required to insert. Allowed for Agents.

INSERT INTO SideConversationParticipants#temp(Email,Name) VALUES('[email protected]', 'someone')
INSERT INTO SideConversations(TicketId, Subject, PreviewText, Participants) VALUES(1, 'Test Subject', 'Test Body', 'SideConversationParticipants#temp')

You can also reply to a side conversation. The Columns Id, TicketId, Subject, PreviewText and Participants are required for Reply on a particular SideConversation. Allowed for Agents.

INSERT INTO SideConversationParticipants#temp(Email,Name) VALUES('[email protected]', 'someone')
INSERT INTO SideConversations(Id, TicketId, Subject, PreviewText, Participants) VALUES('5d133b65-576c-11ee-bcb2-bdce8f618e59', 2, 'Test Reply', 'Body for Reply message', 'SideConversationParticipants#temp')

Update

You must specify the TicketId and Id of the SideConversation to update. It only update the State and Subject columns. All fields that are not readonly (readonly="false" in the table) are optional. Allowed for Agents.

UPDATE SideConversations SET State='open' WHERE Id='5d133b65-576c-11ee-bcb2-bdce8f618e59' AND TicketId=1

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	String	False		Automatically assigned when the side conversation is created.
TicketId	Integer	False	Tickets.Id	The parent ticket id of the side conversation.
ExternalIds	String	False		A key-value store of metadata. All values must be strings.
Subject	String	False		The subject of the side conversation.
CreatedAt	Datetime	True		The time the side conversation was created.
UpdatedAt	Datetime	True		The time the side conversation was created.
MessageAddedAt	String	True		The time of the last message on the side conversation.
Participants	String	False		An array of participants in the side conversation.
PreviewText	String	False		A plain text text describing the side conversation.
State	String	False		The state of the side conversation.
StateUpdatedAt	String	True		The time of the update of the state of the side conversation.
Url	String	True		The API url of the side conversation.