Excel Add-In for Zendesk

Build 23.0.8839

変更履歴

General Changes

DateBuild
Number
Change
Type
Description
02/13/20248809ZendeskChanged
  • Updated the datatype of CreatedAt and UpdatedAt columns from string to datetime in Articles and ArticleAttachments tables.

Changed
  • Updated Id, and FollowupId columns as a composite key to Tickets_Followups table.
  • Updated Id as a primary key in Tickets_SatisfactionRatings table.
01/08/20248773ZendeskChanged
  • Updated Id, and CollaboratorId columns as a composite key to Tickets_Collaborator table.
  • Updated Id, and FollowerId columns as a composite key to Tickets_Followers table.
  • Updated Id, and MacroId columns as a composite key to Tickets_Macros table.
  • Updated Id, and SatisfactionRatingId columns as a composite key to Tickets_SatisfactionRatings table.
  • Updated Id, and SharingAgreementId columns as a composite key to Tickets_SharingAgreements table.
  • Updated Id, and Tag columns as a composite key to Tickets_Tags table.
  • Updated Id, and ViaSourceRel columns as a composite key to Tickets_Viasources table.
12/31/20238765ExcelAdded
  • Added support for dialect SELECT queries in UI, VBA, and UDF =CDATAQUERY function.
11/29/20238733GeneralChanged
  • The ROUND function doesn't accept the negative precision values anymore.

Changed
  • The returning types of the FDMonth, FDQuarter, FDWeek, LDMonth, LDQuarter, LDWeek functions are changed from Timestamp to Date.
  • The return type of the ABS function will be consistent with the parameter value type.
10/30/20238703ZendeskAdded
  • Added TicketSkips, Attributes, AttributeValues, Bookmarks, ManagementPermissionGroups, Translations, ContentSubscriptions, UserSegments, Votes, ContentTags, ArticleComments tables.
  • Added TicketFieldsRelationshipFilterAll, TicketFieldsRelationshipFilterAny, UserFieldsRelationshipFilterAll, UserFieldsRelationshipFilterAny, OrganizationFieldsRelationshipFilterAll, OrganizationFieldsRelationshipFilterAny, UserSubscriptions, TicketEvents views.
  • Added CreateContentTag and UploadUserImage Stored Procedures.
  • Added AgentDescription, CustomStatuses, RelationshipFilterAll, RelationshipFilterAny, RelationshipTargetType, RequiredInPortal and SubTypeId columns in TicketFields table.
  • Added RelationshipTargetType, RelationshipFilterAll and RelationshipFilterAny columns in UserFields table.
  • Added RelationshipTargetType, RelationshipFilterAll and RelationshipFilterAny columns in OrganizationFields table.
  • Added support for GetDeleted in TicketSkips table and TicketEvents view.
10/27/20238700ZendeskAdded
  • Added support for GetDeleted in TicketAudits, TicketComments, TicketMetricEvents, TicketMetrics, Tickets_Collaborators, Tickets_Followers, Tickets_Followups, Tickets_Macros, Tickets_SatisfactionRatings, Tickets_SharingAgreements, Tickets_Tags and Tickets_Viasources views.
10/13/20238686ZendeskAdded
  • Added ArticleLabels table.
10/05/20238678ZendeskAdded
  • Added Categories, Sections, SideConversations and TriggerCategories tables.
  • Added SatisfactionReasons, SideConversationParticipants, SideConversationEvents, SideConversationEventsMessage and SideConversationEventsMessageTo views.
  • Added ImportSideConversation, ImportSideConversationEvents, SetUserPassword, ChangePassword and ImportTickets Stored Procedures.
  • Added TicketComments pseudo aggregate column in Tickets table.
  • Added ReferenceNumber pseduo column in Tickets table and TicketComments view.
10/03/20238676ZendeskChanged
  • Updated CustomAgentRoles view to a table.
  • Changed the column name from ConfigurationEndUserProfile to ConfigurationEndUserProfileAccess in CustomAgentRoles table.

Added
  • Added ConfigurationAssignTicketsToAnyGroup, ConfigurationCustomObjects, ConfigurationEndUserListAccess, ConfigurationExploreAccess, ConfigurationGroupAccess, ConfigurationLightAgent, ConfigurationManageAutomations, ConfigurationManageContextualWorkspaces, ConfigurationManageGroupMemberships,ConfigurationManageGroups, ConfigurationManageOrganizationFields, ConfigurationManageOrganizations, ConfigurationManageRoles, ConfigurationManageSkills, ConfigurationManageSlas, ConfigurationManageSuspendedTickets, ConfigurationManageTeamMembers, ConfigurationManageTicketFields, ConfigurationManageTicketForms, ConfigurationManageTriggers, ConfigurationManageUserFields, ConfigurationModerateForums, ConfigurationOrganizationNotesEditing, ConfigurationSideConversationCreate, ConfigurationTicketEditing, ConfigurationTicketRedaction, ConfigurationViewDeletedTickets, ConfigurationVoiceAccess, ConfigurationVoiceDashboardAccess, RoleType, TeamMemberCount columns in CustomAgentRoles table.
09/27/20238670ZendeskAdded
  • Added UseParallelPaging connection property.
  • Added cursor based pagination support for ArticleAttacments, Article, Automations, Posts, TicketComments, TicketMetricEvents, Topics, UserIdentities tables.
  • Added CustomTicketStatuses table.
09/25/20238668ZendeskAdded
  • Added support for Insert and Update in the Views table.
  • Added Default, Description, RawTitle and Url columns in the Views table.
  • Added ViewsConditionsAll and ViewsConditionsAny views.
09/21/20238664ZendeskAdded
  • Added cursor based pagination support for Tickets_Collaborators, Tickets_Followers, Tickets_Followups, Tickets_Macros, Tickets_SatisfactionRatings, Tickets_SharingAgreements and Tickets_Viasources views because API support Cursor Pagination for these tables.
09/12/20238655ZendeskChanged
  • Updated Articles view to a table.
  • Updated ArticleAttacments view to a table.

Added
  • Added CreateArticleAttachment Stored Procedure.
09/08/20238651ZendeskChanged
  • Updated SlaPolicies view to a table.

Added
  • Added SlaPoliciesFilterAll, SlaPoliciesFilterAny and SlaPoliciesMetrics views.
08/10/20238622ZendeskAdded
  • Added cursor based pagination support for ArticleAttacments, Article, Automations, Posts, TicketComments, TicketMetricEvents, Topics, UserIdentities tables.
  • Added CustomTicketStatuses table.
07/21/20238602ZendeskChanged
  • Updated UserId column as composite key in the UserIdentities table.
06/20/20238571GeneralAdded
  • Added the new sys_lastresultinfo system table.
05/10/20238530ExcelAdded
  • Added the ability to cancel an in-progress test connection in the Connection Dialog Box.
04/25/20238515GeneralRemoved
  • Removed support for the SELECT INTO CSV statement. The core code doesn't support it anymore.
01/10/20238410ZendeskChanged
  • Updated TicketId column as composite key in the Collaborators view.
01/04/20238404ZendeskChanged
  • Changed Collaborators.UpdatedAt datatype from date to datetime.
12/30/20228399ZendeskAdded
  • Added CreatedAt, UpdatedAt, Url, AgentConditions, EndUserConditions columns to the TicketForms table.
12/14/20228383GeneralChanged
  • Added the Default column to the sys_procedureparameters table.
12/02/20228371ZendeskAdded
  • Added IncludeCustomObjects property to fetch Custom Objects.
  • Added CustomObjects table.
  • Added CustomObjectField view.
11/11/20228350ZendeskAdded
  • Added Attachments.UpdatedAt Pseudo column.
11/02/20228341ZendeskAdded
  • Added Embedded OAuth support.
09/30/20228308GeneralChanged
  • Added the IsPath column to the sys_procedureparameters table.
09/28/20228306ExcelAdded
  • Added a config file option STATUSBAR_UPDATE=TRUE. This indicates whether the Excel Add-In will update the Excel Status Bar with progress status on completed tasks. The default value is TRUE. This way, there is the option to NOT update the Status Bar by setting it to FALSE.
09/22/20228300ZendeskAdded
  • Added the Calls table.
09/14/20228292ExcelChanged
  • Improved the User Experience of the Connection Editor by introducing a Basic tab for the most imporant connection properties.
03/17/20228111ExcelChanged
  • Changed the behavior so that auto-refreshing continues even if the worksheet is not active anymore or loses focus.
03/05/20228099ExcelAdded
  • Added support for inserting rows on tables when no primary key is defined on a given table.
02/19/20228085ExcelAdded
  • The button "Get Data -> From ProviderX" now displays a submenu with existing connections buttons and a separator, with the "New ProviderX Connection" button, if a connection exists. If no connections exist, then clicking "Get Data -> From ProviderX" will prompt the user to create a new connection before selecting the data.

Removed
  • In the "Table Selection" form, the "Source", "New Connection", "Connection", and "Edit Connection" fields are removed as they are out of the scope of the "Table Selection" form.
02/11/20228077ZendeskAdded
  • Added support for new tables Article and ArticleAttacments.
02/03/20228069ZendeskAdded
  • Added support for Count to be calculated server side on the Users table. This is only supported in limited cases where Group By and Having are not used.
12/31/20218035ExcelAdded
  • Added batch support for CDATAINSERT, CDATAUPDATE, and CDATADELETE user-defined functions.
11/11/20217985ExcelAdded
  • Added a config file option called RETRIEVE_DATA_ROWS_PERCOUNT. When getting data, this indicates how many rows will be populated into the sheet at a time. The default value is 1000.

Changed
  • Improved performance when loading data from Get Data/Refresh and the CDATAQUERY function.
11/09/20217983ZendeskAdded
  • Added cursor based pagination support for ActivityStream, Automations, Macros, SatisfactionRatings, SupportAddresses, SuspendedTickets, TicketMetrics and Views tables. Previously these tables used limit / offset pagination, which is subject to strict rate limits from Zendesk.
11/03/20217977ExcelAdded
  • Added new VBA functions: GetLastErrorCode and GetLastError.
10/29/20217972ExcelAdded
  • Added new VBA functions: GetUpSertedRows, UpSertRows, UpSertAll and UpSert.

Changed
  • The "Update Rows" button will now update changes made to existing rows or insert newly created rows.

Removed
  • The "Add Rows" button has been removed.
10/05/20217948ZendeskAdded
  • Added support to use the Incremental API for the TicketMetrics table.
09/28/20217941ExcelAdded
  • When loading data, table columns are auto-fitted to display all cells' content. In cases when cells have large amounts of text and the table has many rows, this operation might be slow.
  • Added a config file option DISABLE_AUTOFIT_COLUMN. Setting DISABLE_AUTOFIT_COLUMN==TRUE will speed up the process in those cases. The default value is FALSE.

Changed
  • Changed the maximum characters that a cell can retreive from the data source from 8,192 to 32,767.
09/23/20217936ZendeskAdded
  • Added a new connection property - IncludeDeleted. If set to true, the driver will include deleted Tickets when using the Incremental API.
09/16/20217929ZendeskAdded
  • Added the Solved_At column to the Tickets table when using the Incremental API.

Changed
  • Changed the Solved column to a pseudo column for Tickets table and changed the datatype to Date. Solved does not actually return with any value, but it is an available input that may be passed to Zendesk when the connection property UseIncrementalAPI=false.
09/02/20217915GeneralAdded
  • Added support for the STRING_SPLIT table-valued function in the CROSS APPLY clause.
08/07/20217889GeneralChanged
  • Added the KeySeq column to the sys_foreignkeys table.
08/06/20217888GeneralChanged
  • Added the new sys_primarykeys system table.
07/26/20217877ExcelAdded
  • You can sort and reorder columns on the "CData Query" form to alter the sort order.
07/23/20217874GeneralChanged
  • Updated the Literal Function Names for relative date/datetime functions. Previously, relative date/datetime functions resolved to a different value when used in the projection as opposed to the predicate. For example: SELECT LAST_MONTH() AS lm, Col FROM Table WHERE Col > LAST_MONTH(). Formerly, the two LAST_MONTH() methods would resolve to different datetimes. Now, they will match.
  • As a replacement for the previous behavior, the relative date/datetime functions in the criteria may have an 'L' appended to them. For example: WHERE col > L_LAST_MONTH(). This will continue to resolve to the same values that were previously calculated in the criteria. Note that the "L_" prefix will only work in the predicate - it not available for the projection.
07/21/20217872ExcelRemoved
  • Removed support for .NET 3.5. Before upgrade/downgrade, a clean uninstall and then the same product versions install should be performed. So, if you want to downgrade, all the downgrade build versions must support .NET 3.5. If you want to upgrade, all the upgrade build versions will drop .NET 3.5 support.
07/06/20217857ExcelAdded
  • Added a config file option REPLACE_SYSTEM_LOCALE=TRUE. This indicates whether Office culture replaces system locale. The default value is TRUE. This way, there is the option to disable overriding system locale by setting it to FALSE.
06/26/20217847ExcelAdded
  • Added the ability to move the columns up and down on the "CData Query" form grid view and change their order via the UI.
06/24/20217845ExcelAdded
  • Added the default parameter "showPopups" so the user may decide whether to show popups when calling VBA functions.
05/21/20217811ExcelAdded
  • A new UI implementation is added for "in" and "not in" filter options on the "CData Query" form. The user is able to select via an interface from a list of distinct column values.
04/25/20217785GeneralAdded
  • Added support for handling client side formulas during insert / update. For example: UPDATE Table SET Col1 = CONCAT(Col1, " - ", Col2) WHERE Col2 LIKE 'A%'
04/23/20217783GeneralChanged
  • Updated how display sizes are determined for varchar primary key and foreign key columns so they will match the reported length of the column.
04/16/20217776GeneralAdded
  • Non-conditional updates between two columns is now available to all drivers. For example: UPDATE Table SET Col1=Col2
04/16/20217776GeneralChanged
  • Reduced the length to 255 for varchar primary key and foreign key columns.

Changed
  • Updated index naming convention to avoid duplicates.
12/30/20207669ExcelAdded
  • Implemented user awareness during the upgrade process from 2019 to 2020 or 2021 editions.
12/18/20207657ExcelAdded
  • Added the "is null" and "is not null" filters on the "CData Query" form.

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Build 23.0.8839