Query SlaPolicies in Zendesk.

Table Specific Information

Select

The following queries are processed server side while other filters are processed client side within the adapter.

SELECT * FROM SlaPolicies

SELECT * FROM SlaPolicies WHERE Id = '123'

You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.

Columns

Name	Type	References	Description
Id [KEY]	Long		Automatically assigned.
Title	String		The title of the SLA policy.
Description	String		The description of the SLA policy.
CreatedAt	Datetime		When this locale was created.
UpdatedAt	Datetime		When this locale last got updated.
Position	Integer		Position of the SLA policy, determines the order they will be matched. If not specified, SLA Policy is added as the last position.
FilterAll	String		An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket.
FilterAny	String		An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket.
PolicyMetrics	String		An object that describes the metric targets for each value of the priority field.