Create, update, delete and query Schedules in Zendesk.

Table Specific Information

Select

The following queries are processed server side while other filters are processed client side within the adapter.

SELECT * FROM Schedules

SELECT * FROM Schedules WHERE Id = '123'

You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.

Insert

The Name and TimeZone fields are required to insert. Allowed for admins.

INSERT INTO Schedules (Name,TimeZone) VALUES('test','Eastern Time (US & Canada)')

Update

You must specify the Id of the schedule to update. Allowed for admins.

UPDATE Schedules SET Name='EMEA', TimeZone='London' WHERE Id = '123'

You can update the intervals of a Schedule by issuing a separate Update statement.

UPDATE Schedules SET Intervals='[{\"start_time\": 3420, \"end_time\": 3900}]' WHERE Id = '123'

Delete

You must specify the Id of the macro to delete it. Allowed for agents.

DELETE FROM Schedules WHERE Id = '123'

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	Long	True		Automatically assigned upon creation.
Name	String	False		Name of the schedule.
TimeZone	String	False		Time zone of the schedule.
Intervals	String	False		Array of intervals for the schedule.
CreatedAt	Datetime	True		Time the schedule was created.
UpdatedAt	Datetime	True		Time the schedule was last updated.