Create, update, delete, and query Automations in Zendesk.

Table Specific Information

Select

The following queries are processed server side, while other filters are processed client side within the adapter.

SELECT * FROM Automations WHERE Id = '123'

SELECT * FROM Automations Order By Position 

SELECT * FROM Automations Order By CreatedAt  

SELECT * FROM Automations Order By UpdatedAt

You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.

Insert

The Title, ConditionsAll, and Actions fields are required to insert. Allowed for agents.

INSERT INTO Automations(Title, ConditionsAll, Actions) VALUES('Roger Wilco II', '[{ \"field\": \"status\", \"operator\": \"is\",\"value\": \"open\" }, {\"field\": \"priority\", \"operator\": \"less_than\", \"value\": \"high\" }]', '[{\"field\": \"status\", \"value": \"solved\"}]')

Update

You must specify the Id of the automation to update. Title is required. Active and Position are optional. Updating an action updates the containing array, clearing the other actions. Include all your actions when updating any action. Allowed for agents.

UPDATE Automations SET Title='Roger Wilco III' WHERE Id = '123'

Delete

You must specify the Id of the automation to delete it. Allowed for agents.

DELETE FROM Automations WHERE Id = '123'

Columns

Name	Type	ReadOnly	References	Description
Id [KEY]	Long	True		Automatically assigned when created.
Title	String	False		The title of the automation.
Active	Boolean	False		Whether the automation is active.
Position	Integer	False		The position of the automation.
ConditionsAll	String	False		An object that describes the conditions under which the automation will execute.
ConditionsAny	String	False		An object that describes the conditions under which the automation will execute.
Actions	String	False		An object describing what the automation will do.
CreatedAt	Datetime	True		The time the automation was created.
UpdatedAt	Datetime	True		The time of the last update of the automation.