AccountSettings
Query and update Account Settings in Zendesk.
Table Specific Information
Select
The adapter executes all filters on this table client side.
Update
All fields that are not readonly (readonly="false" in the table) can be updated. Allowed for admins. For example:
UPDATE AccountSettings set ActiveFeaturesCustomerSatisfaction=true
Columns
| Name | Type | ReadOnly | References | Description |
| BrandingHeaderColor | String | False |
HEX of the header color. | |
| BrandingPageBackgroundColor | String | True |
HEX of the page background color. | |
| BrandingTabBackgroundColor | String | True |
HEX of tab background color. | |
| BrandingTextColor | String | True |
HEX of the text color, usually matched to contrast well with header_color. | |
| BrandingHeaderLogoUrl | String | True |
The URL for the custom header logo. | |
| BrandingFaviconUrl | String | True |
The URL for the custom favicon. | |
| AppsUse | Boolean | True |
The account can use apps. | |
| AppsCreatePrivate | Boolean | True |
The account can create private apps. | |
| TicketsCommentsPublicByDefault | Boolean | True |
Comments from agents are public by default. | |
| TicketsIsFirstCommentPrivateEnabled | Boolean | True |
Allow first comment on tickets to be private. | |
| TicketsListNewestCommentsFirst | Boolean | True |
When viewing a ticket, show the newest comments and events first. | |
| TicketsCollaboration | Boolean | True |
CCs may be added to a ticket. | |
| TicketsPrivateAttachments | Boolean | True |
Users must login to access attachments. | |
| TicketsEmailAttachments | Boolean | True |
Attachments should be sent as real attachments when under the size limit. | |
| TicketsAgentCollision | Boolean | True |
Clients should provide an indicator when a ticket is being viewed by another agent. | |
| TicketsMaximumPersonalViewsToList | Integer | True |
Maximum number of personal Views clients should display in menus. | |
| TicketsTagging | Boolean | True |
Tickets may be tagged. | |
| TicketsMarkdownTicketComments | Boolean | True |
Whether agent comments should be processed with Markdown. | |
| TicketsEmojiAutocompletion | Boolean | True |
Whether agent comments should allow for Emoji rendering. | |
| TicketsAgentTicketDeletion | Boolean | False |
Whether agents can delete tickets. | |
| ChatEnabled | Boolean | True |
Chat is enabled. | |
| ChatMaximumRequests | Integer | True |
The maximum number of chat requests an agent may handle at one time. | |
| ChatWelcomeMessage | String | True |
The message automatically sent to end-users when they begin chatting with an agent. | |
| TwitterShortenUrl | String | True |
Possible values: always, optional, never. | |
| GSuiteHasGoogleApps | Boolean | True |
Whether has google apps. | |
| GSuiteHasGoogleAppsAdmin | Boolean | False |
Account has at least one G Suite admin. | |
| VoiceEnabled | Boolean | True |
Whether Voice is enabled. | |
| VoiceMaintenance | Boolean | True |
. | |
| VoiceLogging | Boolean | True |
. | |
| VoiceOutboundEnabled | Boolean | True |
. | |
| VoiceAgentConfirmationWhenForwarding | Boolean | True |
. | |
| VoiceAgentWrapUpAfterCalls | Boolean | True |
. | |
| VoiceMaximumQueueSize | Integer | True |
. | |
| VoiceMaximumQueueWaitTime | Integer | True |
. | |
| VoiceOnlyDuringBusinessHours | Boolean | True |
. | |
| VoiceRecordingsPublic | Boolean | True |
. | |
| VocieUkMobileForwarding | Boolean | True |
. | |
| UsersTagging | Boolean | True |
Users may be tagged. | |
| UsersTimeZoneSelection | Boolean | True |
Whether user can view time zone for profile. | |
| UsersLanguageSelection | Boolean | True |
Whether to display language drop down for a user. | |
| UsersAgentCreatedWelcomeEmails | Boolean | True |
Whether a user created by an agent receives a welcome email. | |
| UsersEndUserPhoneNumberValidation | Boolean | False |
Whether a user's phone number is validated. | |
| GooddataAdvancedAnalytics_Enabled | Boolean | True |
GoodData Advanced Analytics is enabled. | |
| BrandsDefaultBrandId | Long | False |
The id of the brand that is assigned to tickets by default. | |
| BrandsRequireBrandOnNewTickets | Boolean | True |
Require agents to select a brand before saving tickets. | |
| StatisticsForum | Boolean | True |
Allow users to view forum statistics. | |
| StatisticsSearch | Boolean | True |
Allow users to view search statistics. | |
| BillingBackend | String | True |
Backend Billing system either internal or zuora. | |
| ActiveFeaturesOnHoldStatus | Boolean | True |
Account can use status hold. | |
| ActiveFeaturesUserTagging | Boolean | True |
Enable user tags. | |
| ActiveFeaturesTicketTagging | Boolean | True |
Allow tagging tickets. | |
| ActiveFeaturesTopicSuggestion | Boolean | True |
Allow topic suggestions in tickets. | |
| ActiveFeaturesVoice | Boolean | True |
Voice support. | |
| ActiveFeaturesFacebookLogin | Boolean | True |
Facebook login. | |
| ActiveFeaturesGoogleLogin | Boolean | True |
Google login. | |
| ActiveFeaturesTwitterLogin | Boolean | True |
Twitter login. | |
| ActiveFeaturesForumAnalytics | Boolean | True |
Forum and search analytics. | |
| ActiveFeaturesBusinessHours | Boolean | False |
Business hours. | |
| ActiveFeaturesAgentForwarding | Boolean | True |
Agent forwarding. | |
| ActiveFeaturesChat | Boolean | True |
Chat. | |
| ActiveFeaturesChatAboutMyTicket | Boolean | True |
Chat about my ticket. | |
| ActiveFeaturesCustomerSatisfaction | Boolean | False |
Customer satisfaction. | |
| ActiveFeaturesSatisfactionPrediction | Boolean | False |
Satisfaction Prediction. | |
| ActiveFeaturesCsatReasonCode | Boolean | True |
Csat reason code. | |
| ActiveFeaturesScreencasts | Boolean | True |
. | |
| ActiveFeaturesMarkdown | Boolean | True |
Markdown in ticket comments. | |
| ActiveFeaturesLanguageDetection | Boolean | True |
Language detection. | |
| ActiveFeaturesBccArchiving | Boolean | True |
Account has a bcc_archive_address set. | |
| ActiveFeaturesAllowCcs | Boolean | True |
Allow ccs. | |
| ActiveFeaturesAdvancedAnalytics | Boolean | True |
Advanced analytics. | |
| ActiveFeaturesInsights | Boolean | True |
Insights. | |
| ActiveFeaturesSandbox | Boolean | True |
Account has a sandbox. | |
| ActiveFeaturesSuspendedTicketNotification | Boolean | True |
Suspended ticket notification. | |
| ActiveFeaturesTwitter | Boolean | True |
Account monitors at least one Twitter handle. | |
| ActiveFeaturesFacebook | Boolean | True |
Account is actively linked to at least one Facebook page. | |
| ActiveFeaturesFeedbackTabs | Boolean | True |
Feedback tab has been configured before. | |
| ActiveFeaturesDynamicContents | Boolean | True |
Account has at least one dynamic content. | |
| ActiveFeaturesLightAgents | Boolean | True |
Account has at least one light agent. | |
| ActiveFeaturesTicketForms | Boolean | True |
Ticket forms. | |
| ActiveFeaturesUserOrgFields | Boolean | True |
User org fields. | |
| ActiveFeaturesIsAbusive | Boolean | True |
Account exceeded trial limits. | |
| ActiveFeaturesRichContentInEmails | Boolean | True |
Account supports incoming HTML email. | |
| ApiAcceptedApiAgreement | Boolean | False |
Account has accepted the API agreement. | |
| ApiPasswordAccess | Boolean | False |
Allow the account to use the API with username/password. | |
| ApiTokenAccess | Boolean | False |
Allow the account to use the API with API tokens. | |
| TicketFormsInstructions | String | False |
. | |
| RawTicketFormsInstructions | String | True |
. | |
| LotusPrefer | Boolean | True |
Prefers the current version of Zendesk Support rather than Zendesk Classic. | |
| RulesMacroMostUsed | Boolean | False |
Display the most-used macros in the Apply macro list. Defaults to true. | |
| RulesMacroOrder | String | False |
Default macro display order. Possible values are alphabetical or position. | |
| LimitsAttachmentSize | Integer | True |
The maximum ticket attachment file size (in bytes). | |
| MetricsAccountSize | String | True |
An account size category computed from the number of billable agents. |