TDV Adapter for Zendesk

Build 21.0.8137


Create, update, delete, and query User Fields.

Table Specific Information


The following queries are processed server side while other filters are processed client side within the adapter.
SELECT * FROM UserFields

SELECT * FROM UserFields WHERE Id = '123'

You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.


The Type, Title, and Key fields are required to insert. Types of custom fields that can be created are: text (default when no Type is specified), textarea, checkbox, tagger (dropdown), date, integer, decimal, regex. When Type is regex, RegexpForValidation is also required. When Type is tagger, CustomFieldOptions is also required. Allowed for admins.

Understand the following behavior when creating a dropdown field:

  • To create a new option, pass a null Id along with name and value.

        INSERT INTO UserFields(Type, Title, Key) VALUES('text', 'Support description', 'support_description')
        INSERT INTO UserFields(Type, Title, Key, RegexpForValidation) VALUES('regexp', 'TestRegExp', 'test_regexp', '\\b([0-9]{4})-(1[0-2]|0?[1-9])-(3[0-1]|[1-2][0-9]|0?[1-9])\\b')
        INSERT INTO UserFields(Type, Title, Key, CustomFieldOptions) VALUES('tagger', 'TestDropdown', 'test_dropdown' '[{"id": null, "name": "Option 1", "value": "option_1"}, {"id": null, "name": "Option 2", "value": "option_2"}, {"id": null, "name": "Option 3", "value": "option_3"}]')


You must specify the Id of the ticket field to update. All fields that are not readonly (readonly="false" in the table) are optional. Allowed for admins.

Understand the following behavior when updating a dropdown field:

  • To update an existing option, pass its Id along with name and value.
  • All options must be passed on update. Options that are not passed will be removed; as a result, these values will be removed from any users.
  • To reorder an option, reposition it in the CustomFieldOptions array relative to the other options.
  • To remove an option, omit it from the list of options upon update.

UPDATE UserFields SET Title='Support description' WHERE Id='123'

For ticket fields of type tagger (dropdown) use the CustomFieldOptions column to update the options. For type regexp use RegexpForValidation to update the regular expression.


You must specify the Id of the user field to delete it. Allowed for admins.

DELETE FROM UserFields WHERE Id='123'


Name Type ReadOnly References Description
Id [KEY] Long True

Automatically assigned upon creation.

Key String False

A unique key that identifies this custom field. Required on create.This is used for updating the field and referencing in placeholders.After a field is created, you cannot change its key.

Type String False

Type of the custom field: checkbox, date, decimal, dropdown, integer, regexp, text, or textarea.After a field is created, you cannot change its type

Title String False

The title of the custom field.

RawTitle String False

The dynamic content placeholder, if present, or the title value, if not.

Description String False

User-defined description of this field's purpose.

RawDescription String False

The dynamic content placeholder, if present, or the description value, if not.

Position Integer False

Ordering of the field relative to other fields.

Active Boolean False

If true, this field is available for use.

System Boolean True

If true, only active and position values of this field can be changed.

RegexpForValidation String False

Regular expression field only. The validation pattern for a field value to be deemed valid.

CreatedAt Datetime True

The time the ticket field was created.

UpdatedAt Datetime True

The time of the last update of the ticket field.

Tag String False

Optional for custom field of type checkbox; not presented otherwise.

CustomFieldOptions String False

Required and presented for a custom field of type dropdown.

Url String True

The URL for this resource.

Copyright (c) 2022 CData Software, Inc. - All rights reserved.
Build 21.0.8137