TDV Adapter for Zendesk

Build 21.0.8137


Create, update, delete, and query SharingAgreements in Zendesk.

Table Specific Information


The following queries are processed server side while other filters are processed client side within the adapter.
SELECT * FROM SharingAgreements

SELECT * FROM SharingAgreements WHERE Id = '123'

You can turn off the client-side execution of the query by setting SupportEnhancedSQL to false in which case any other search criteria will be ignored and an unfiltered response will be returned.


The RemoteSubdomain field is required to insert. Allowed for agents.

INSERT INTO SharingAgreements(RemoteSubdomain) VALUES('Foo')


You must specify the Id of the SharingAgreement to update. Only Status is allowed to be updated. Allowed for agents.

UPDATE SharingAgreements SET Status='accepted' WHERE Id = '123'


You must specify the Id of the SharingAgreement to delete it. Allowed for agents.

DELETE FROM SharingAgreements WHERE Id = '123'


Name Type ReadOnly References Description
Id [KEY] Long True

Automatically assigned upon creation.

Name String True

Name of this sharing agreement.

Type String True

Can be one of the following: 'inbound', 'outbound'.

Status String False

Can be one of the following: 'accepted', 'declined', 'pending', 'inactive'.

PartnerName String True

Can be one of the following: 'jira', null.

RemoteSubdomain String False

Subdomain of the remote account or null if not associated with an account.

CreatedAt Datetime True

The time the record was created.

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Build 21.0.8137