HelpMOKeyword
Defines the actions associated with the HELP Short Message Service (SMS) keyword for a Salesforce Marketing Cloud account. The HELP keyword allows subscribers to request information about the sender or message program. This view supports compliance with mobile communication standards.
View-Specific Information
Select
The connector uses the Salesforce Marketing Cloud APIs to process the following WHERE clause operators for all but date-time values: =, !=, <>, >, >=, <, <=, IN. For date-time values, only > and < are supported. The connector processes other filters client-side within the connector.
For example, the following (but not only) queries are processed server side:
SELECT * FROM HelpMOKeyword WHERE Client_ID = 123 SELECT * FROM HelpMOKeyword WHERE Client_ID IN (123, 456) SELECT * FROM HelpMOKeyword WHERE CreatedDate > '2017/01/25'
Columns
| Name | Type | Description |
| Client_ID | Int | Specifies the client identifier (Id) that associates the HELP mobile-originated (MO) keyword configuration with the correct Salesforce Marketing Cloud account or business unit. This value ensures that keyword behaviors are evaluated within the proper account context. |
| CreatedDate | Datetime | Indicates the read-only date and time when the HELP MO keyword configuration was created. This timestamp supports auditing and historical tracking of keyword setup activity. |
| ModifiedDate | Datetime | Indicates the most recent date and time when the HELP MO keyword configuration was updated. This information helps administrators track changes made to keyword behavior or messaging. |
| CustomerKey | String | Stores the user-supplied unique Id for this HELP MO keyword configuration. This value corresponds to the external key that is assigned within the user interface and supports consistent referencing in API operations. |
| IsDefaultKeyword | Bool | Returns a value of 'true' when the system should treat this HELP keyword configuration as the default option in cases where no other keyword rules apply. It returns a value of 'false' when another keyword configuration is explicitly selected or available. |
| MoreChoicesPrompt | String | Contains the text that informs the mobile message sender that additional choices or menu options are available as part of a HELP keyword response. This content supports guided navigation through multi-option HELP sequences. |
| DefaultHelpMessage | String | Stores the default HELP message text that is delivered to subscribers who request HELP through an MO message. This value ensures that a consistent and compliant HELP response is sent when no custom messaging is configured. |
| MenuText | String | Defines the text used to present multiple selectable options in response to a HELP MO request. This text is used when HELP actions include menu-style interactions for subscribers. |
| FriendlyName | String | Contains the user-friendly display name for the HELP MO keyword. This value provides an easily recognizable reference for administrators configuring or reviewing keyword behavior. |