Cases
Create, update, delete, and query the SuiteCRM cases
Table Specific Information
Select
You can query the Cases table using any criteria in the WHERE clause. The add-in will use the SuiteCRM API to filter the results.
SELECT * FROM Cases WHERE Priority LIKE 'P2'
Insert
Create a Case by specifying any writable column.
INSERT INTO Cases (Subject, Type, Number) VALUES ('New Tracker', 'Adminitration', 71)
Update
You can update any Case column that is writable, by specifying the Id.
UPDATE Cases SET Status = 'Closed_Closed' WHERE Id = 'Test123'
Delete
Delete a Case by specifying the Id.
DELETE FROM Cases WHERE Id = '10003'
Columns
| Name | Type | ReadOnly | Description |
| ID [KEY] | String | False |
The unique identifier for the record. |
| AccountID | String | False |
The Id of the associated account. |
| AccountName | String | False |
The name of the associated account. |
| account_name1 | String | True |
A second account for the case |
| Address | String | True |
Address from Google Maps of the case. |
| AssignedUserId | String | False |
The user Id assigned to the record. |
| AssignedUserName | String | True |
The name of the user assigned to the record. |
| CaseAttachments | String | True |
A display of case attachments |
| CaseUpdatesThreaded | String | False |
A list of the case updates |
| Createdbycontact | String | True |
The user name of the user who created the case contact. |
| CreatedById | String | False |
The Id of the user who created the record. |
| CreatedByName | String | False |
The user name of the user who created the record. |
| DateCreated | Datetime | False |
The date the record was created. |
| DateModified | Datetime | False |
The date the record was last modified. |
| Deleted | Bool | False |
Record deletion indicator. |
| Description | String | False |
The full text of the note. |
| GeocodeStatus | String | True |
Geocode from Google Maps of the case. |
| InternalUpdate | Bool | False |
Whether the update is internal. |
| Latitude | Double | True |
Latitude from Google Maps of the case. |
| LBL_CONTACT_CREATED_BY_ID | String | True |
The User that created the case's contact |
| Longitude | Double | True |
Longitude from Google Maps of the case. |
| ModifiedById | String | False |
The Id of the user who last modified the record. |
| ModifiedByName | String | False |
The user name who last modified the record. |
| Number | Int | False |
The user-visible unique identifier for the case. |
| Priority | String | False |
The priority of the case. |
| Resolution | String | False |
The resolution of the case. |
| State | String | False |
State the case is left in The allowed values are OPen, Closed. |
| Status | String | False |
The status of the case. |
| Subject | String | False |
The short description of the bug. |
| Suggestions | String | True |
Collection of suggestions left for the case. |
| Type | String | False |
The type of case. |
| Updateattachmentform | String | True |
The HTML text for the case's update attachment |
| UpdateText | String | True |
Text associated with an update on the case. |
| WorkLog | String | False |
Free-form text used to denote activities of interest. |
Pseudo-Columns
Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.
| Name | Type | Description |
| Rows@Next | String |
Identifier for the next page of results. Do not set this value manually. |