SupportCaseOrigin
Identifies the origin of support cases, such as email, phone, or web portal submissions in NetSuite.
Columns
| Name | Type | ReadOnly | Description |
| InternalId [KEY] | String | True |
The unique internal identifier for the support case origin, used to reference and track the origin of support cases in NetSuite. |
| Description | String | False |
A detailed description of the support case origin, explaining the source or reason for the case, such as customer inquiry or system error. |
| ExternalId | String | False |
The external identifier associated with the support case origin, used for integration or reference across external systems. |
| InsertBefore_ExternalId | String | False |
The external identifier of the preceding support case origin, if applicable, indicating the sequence or order of case origins. |
| InsertBefore_InternalId | String | False |
The internal identifier of the preceding support case origin, used to maintain the order or context of the case origins. |
| InsertBefore_Name | String | False |
The name of the preceding support case origin, providing a clear label to understand the relationship between origins in a sequence. |
| InsertBefore_Type | String | False |
The type of the preceding support case origin, used to categorize the relationship between the current and previous origin for better organization. The allowed values are account, accountingPeriod, appDefinition, appPackage, assemblyBuild, assemblyUnbuild, assemblyItem, bin, binTransfer, binWorksheet, budget, budgetCategory, calendarEvent, campaign, campaignAudience, campaignCategory, campaignChannel, campaignFamily, campaignOffer, campaignResponse, campaignSearchEngine, campaignSubscription, campaignVertical, cashRefund, cashSale, check, classification, contact, contactCategory, contactRole, costCategory, couponCode, creditMemo, crmCustomField, currency, currencyRate, customList, customRecord, customRecordCustomField, customRecordType, customer, customerCategory, customerDeposit, customerMessage, customerPayment, customerRefund, customerStatus, depositApplication, department, descriptionItem, discountItem, downloadItem, employee, entityCustomField, entityGroup, estimate, expenseCategory, expenseReport, file, folder, giftCertificate, giftCertificateItem, interCompanyJournalEntry, interCompanyTransferOrder, inventoryAdjustment, inventoryItem, inventoryNumber, inventoryTransfer, invoice, itemCustomField, itemDemandPlan, itemFulfillment, itemGroup, itemNumberCustomField, itemOptionCustomField, itemSupplyPlan, itemRevision, issue, job, jobStatus, jobType, itemReceipt, journalEntry, kitItem, leadSource, location, lotNumberedInventoryItem, lotNumberedAssemblyItem, markupItem, message, manufacturingCostTemplate, manufacturingOperationTask, manufacturingRouting, nexus, nonInventoryPurchaseItem, nonInventoryResaleItem, nonInventorySaleItem, note, noteType, opportunity, otherChargePurchaseItem, otherChargeResaleItem, otherChargeSaleItem, otherCustomField, otherNameCategory, partner, partnerCategory, paycheckJournal, paymentItem, paymentMethod, payrollItem, phoneCall, priceLevel, pricingGroup, projectTask, promotionCode, purchaseOrder, returnAuthorization, revRecSchedule, revRecTemplate, salesOrder, salesRole, salesTaxItem, serializedInventoryItem, serializedAssemblyItem, servicePurchaseItem, serviceResaleItem, serviceSaleItem, solution, siteCategory, state, subsidiary, subtotalItem, supportCase, supportCaseIssue, supportCaseOrigin, supportCasePriority, supportCaseStatus, supportCaseType, task, taxGroup, taxType, term, timeBill, topic, transferOrder, transactionBodyCustomField, transactionColumnCustomField, unitsType, vendor, vendorCategory, vendorBill, vendorCredit, vendorPayment, vendorReturnAuthorization, winLossReason, workOrder, workOrderIssue, workOrderCompletion, workOrderClose. |
| IsInactive | Boolean | False |
Indicates whether the support case origin is inactive, meaning it is no longer in use or relevant for new cases, typically due to changes in process. |
| Name | String | False |
The name or title of the support case origin, used for identification and quick reference in reports and case management. |