Tableau Connector for NetSuite

Build 25.0.9434

SupportCaseStatus

Tracks the current status of customer support cases, such as open, in progress, or resolved in NetSuite.

Columns

Name Type ReadOnly Description
InternalId [KEY] String True

The unique internal identifier for the support case status, used to track and reference the status in the system.

AutoCloseCase Boolean False

Indicates whether the support case is set to automatically close once it reaches a particular status, streamlining case management by closing resolved cases.

CaseOnHold Boolean False

Indicates whether the case is placed on hold, meaning no further action is required until the case is resumed or moved to another status.

Description String False

A detailed description of the support case status, explaining the meaning and context of the status, such as 'Pending,' 'Resolved,' or 'Escalated.'

ExternalId String False

The external identifier for the support case status, used for cross-system integration or referencing in external applications.

InsertBefore_ExternalId String False

The external identifier of the support case status that should precede this one in the case lifecycle, helping to organize the flow of statuses.

InsertBefore_InternalId String False

The internal identifier of the support case status that should precede this status, aiding in the arrangement or sequencing of statuses within the case lifecycle.

InsertBefore_Name String False

The name of the support case status that should precede this status, useful for quickly understanding the case status hierarchy or order.

InsertBefore_Type String False

The type of the support case status that should precede this one, clarifying how statuses are related or categorized within the support process.

The allowed values are account, accountingPeriod, appDefinition, appPackage, assemblyBuild, assemblyUnbuild, assemblyItem, bin, binTransfer, binWorksheet, budget, budgetCategory, calendarEvent, campaign, campaignAudience, campaignCategory, campaignChannel, campaignFamily, campaignOffer, campaignResponse, campaignSearchEngine, campaignSubscription, campaignVertical, cashRefund, cashSale, check, classification, contact, contactCategory, contactRole, costCategory, couponCode, creditMemo, crmCustomField, currency, currencyRate, customList, customRecord, customRecordCustomField, customRecordType, customer, customerCategory, customerDeposit, customerMessage, customerPayment, customerRefund, customerStatus, depositApplication, department, descriptionItem, discountItem, downloadItem, employee, entityCustomField, entityGroup, estimate, expenseCategory, expenseReport, file, folder, giftCertificate, giftCertificateItem, interCompanyJournalEntry, interCompanyTransferOrder, inventoryAdjustment, inventoryItem, inventoryNumber, inventoryTransfer, invoice, itemCustomField, itemDemandPlan, itemFulfillment, itemGroup, itemNumberCustomField, itemOptionCustomField, itemSupplyPlan, itemRevision, issue, job, jobStatus, jobType, itemReceipt, journalEntry, kitItem, leadSource, location, lotNumberedInventoryItem, lotNumberedAssemblyItem, markupItem, message, manufacturingCostTemplate, manufacturingOperationTask, manufacturingRouting, nexus, nonInventoryPurchaseItem, nonInventoryResaleItem, nonInventorySaleItem, note, noteType, opportunity, otherChargePurchaseItem, otherChargeResaleItem, otherChargeSaleItem, otherCustomField, otherNameCategory, partner, partnerCategory, paycheckJournal, paymentItem, paymentMethod, payrollItem, phoneCall, priceLevel, pricingGroup, projectTask, promotionCode, purchaseOrder, returnAuthorization, revRecSchedule, revRecTemplate, salesOrder, salesRole, salesTaxItem, serializedInventoryItem, serializedAssemblyItem, servicePurchaseItem, serviceResaleItem, serviceSaleItem, solution, siteCategory, state, subsidiary, subtotalItem, supportCase, supportCaseIssue, supportCaseOrigin, supportCasePriority, supportCaseStatus, supportCaseType, task, taxGroup, taxType, term, timeBill, topic, transferOrder, transactionBodyCustomField, transactionColumnCustomField, unitsType, vendor, vendorCategory, vendorBill, vendorCredit, vendorPayment, vendorReturnAuthorization, winLossReason, workOrder, workOrderIssue, workOrderCompletion, workOrderClose.

IsInactive Boolean False

Indicates whether the support case status is inactive, meaning it is no longer used for new cases or is obsolete in the current case management flow.

Name String False

The name of the support case status, used for identification and reference in case management processes, such as 'Open,' 'Closed,' or 'Pending Review.'

Stage String False

The stage of the support case status in the case management workflow, such as 'Initial,' 'Investigation,' or 'Resolution.'

The allowed values are _closed, _escalated, _open.

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Build 25.0.9434