topic

Manages discussion topics, categorizing and organizing information for collaboration and knowledge sharing.

Columns


Name	Type	References	Description
id [KEY]	Integer		Stores the internal identifier for the topic, uniquely identifying it within the system. This ID is used for linking topics to related discussions, solutions, and documents.
description	String		Provides a brief summary of the topic, offering an overview of its key details to help users quickly understand its purpose.
externalid	String		Stores an external identifier for the topic, used for seamless integration with third-party knowledge bases, CRM systems, or other external data sources.
isinactive	Boolean		Indicates whether the topic is inactive. If the value is true, the topic is archived and cannot be used in active discussions or references, ensuring outdated topics are properly managed.
longdescription	String		Contains a detailed description of the topic, providing comprehensive information, background context, and key insights for users seeking in-depth knowledge.
parenttopic	String		Specifies the parent topic, establishing hierarchical relationships between topics for better categorization and organization in knowledge management systems.
solution	String		Links relevant solutions to the topic, allowing users to find documented resolutions, best practices, and troubleshooting steps associated with the topic.