supportCaseEscalateHist
Tracks the history of escalated support cases, including timestamps and responsible parties.
Columns
| Name | Type | References | Description |
| datetime | Date | The date and time when the escalation or action occurred. | |
| fromentity | String | The entity or user initiating the escalation or action. | |
| supportcase | String | The support case associated with the escalation or action. | |
| territory | String | The territory or department responsible for handling the escalation. | |
| toentity | String | The specific action taken or response provided for the escalation. |