SupportCaseStatus
Tracks the current status of customer support cases, such as open, in progress, or resolved in NetSuite.
Columns
| Name | Type | ReadOnly | Description |
| InternalId [KEY] | String | True |
The unique internal identifier for the support case status, used to track and reference the status in the system. |
| AutoCloseCase | Boolean | False |
Indicates whether the support case is set to automatically close once it reaches a particular status, streamlining case management by closing resolved cases. |
| CaseOnHold | Boolean | False |
Indicates whether the case is placed on hold, meaning no further action is required until the case is resumed or moved to another status. |
| Description | String | False |
A detailed description of the support case status, explaining the meaning and context of the status, such as 'Pending,' 'Resolved,' or 'Escalated.' |
| ExternalId | String | False |
The external identifier for the support case status, used for cross-system integration or referencing in external applications. |
| InsertBefore_ExternalId | String | False |
The external identifier of the support case status that should precede this one in the case lifecycle, helping to organize the flow of statuses. |
| InsertBefore_InternalId | String | False |
The internal identifier of the support case status that should precede this status, aiding in the arrangement or sequencing of statuses within the case lifecycle. |
| InsertBefore_Name | String | False |
The name of the support case status that should precede this status, useful for quickly understanding the case status hierarchy or order. |
| InsertBefore_Type | String | False |
The type of the support case status that should precede this one, clarifying how statuses are related or categorized within the support process. The allowed values are account, accountingPeriod, appDefinition, appPackage, assemblyBuild, assemblyUnbuild, assemblyItem, bin, binTransfer, binWorksheet, budget, budgetCategory, calendarEvent, campaign, campaignAudience, campaignCategory, campaignChannel, campaignFamily, campaignOffer, campaignResponse, campaignSearchEngine, campaignSubscription, campaignVertical, cashRefund, cashSale, check, classification, contact, contactCategory, contactRole, costCategory, couponCode, creditMemo, crmCustomField, currency, currencyRate, customList, customRecord, customRecordCustomField, customRecordType, customer, customerCategory, customerDeposit, customerMessage, customerPayment, customerRefund, customerStatus, depositApplication, department, descriptionItem, discountItem, downloadItem, employee, entityCustomField, entityGroup, estimate, expenseCategory, expenseReport, file, folder, giftCertificate, giftCertificateItem, interCompanyJournalEntry, interCompanyTransferOrder, inventoryAdjustment, inventoryItem, inventoryNumber, inventoryTransfer, invoice, itemCustomField, itemDemandPlan, itemFulfillment, itemGroup, itemNumberCustomField, itemOptionCustomField, itemSupplyPlan, itemRevision, issue, job, jobStatus, jobType, itemReceipt, journalEntry, kitItem, leadSource, location, lotNumberedInventoryItem, lotNumberedAssemblyItem, markupItem, message, manufacturingCostTemplate, manufacturingOperationTask, manufacturingRouting, nexus, nonInventoryPurchaseItem, nonInventoryResaleItem, nonInventorySaleItem, note, noteType, opportunity, otherChargePurchaseItem, otherChargeResaleItem, otherChargeSaleItem, otherCustomField, otherNameCategory, partner, partnerCategory, paycheckJournal, paymentItem, paymentMethod, payrollItem, phoneCall, priceLevel, pricingGroup, projectTask, promotionCode, purchaseOrder, returnAuthorization, revRecSchedule, revRecTemplate, salesOrder, salesRole, salesTaxItem, serializedInventoryItem, serializedAssemblyItem, servicePurchaseItem, serviceResaleItem, serviceSaleItem, solution, siteCategory, state, subsidiary, subtotalItem, supportCase, supportCaseIssue, supportCaseOrigin, supportCasePriority, supportCaseStatus, supportCaseType, task, taxGroup, taxType, term, timeBill, topic, transferOrder, transactionBodyCustomField, transactionColumnCustomField, unitsType, vendor, vendorCategory, vendorBill, vendorCredit, vendorPayment, vendorReturnAuthorization, winLossReason, workOrder, workOrderIssue, workOrderCompletion, workOrderClose. |
| IsInactive | Boolean | False |
Indicates whether the support case status is inactive, meaning it is no longer used for new cases or is obsolete in the current case management flow. |
| Name | String | False |
The name of the support case status, used for identification and reference in case management processes, such as 'Open,' 'Closed,' or 'Pending Review.' |
| Stage | String | False |
The stage of the support case status in the case management workflow, such as 'Initial,' 'Investigation,' or 'Resolution.' The allowed values are _closed, _escalated, _open. |