Solution
Stores knowledge base solutions for customer support, troubleshooting, and self-service portals in NetSuite.
Columns
| Name | Type | ReadOnly | Description |
| InternalId [KEY] | String | True |
A system-generated unique identifier for the solution, used for internal tracking and reference within NetSuite. |
| Assigned_ExternalId | String | False |
An externally assigned identifier for the user or entity assigned to this solution, referenced in external integrations. |
| Assigned_InternalId | String | False |
A system-generated identifier for the assigned user or entity managing this solution, ensuring accurate record-keeping. |
| Assigned_Name | String | False |
The name of the user or entity assigned to manage or maintain this solution within the system. |
| Assigned_Type | String | False |
The type of assignment for this solution, such as user, department, or support role. The allowed values are account, accountingPeriod, appDefinition, appPackage, assemblyBuild, assemblyUnbuild, assemblyItem, bin, binTransfer, binWorksheet, budget, budgetCategory, calendarEvent, campaign, campaignAudience, campaignCategory, campaignChannel, campaignFamily, campaignOffer, campaignResponse, campaignSearchEngine, campaignSubscription, campaignVertical, cashRefund, cashSale, check, classification, contact, contactCategory, contactRole, costCategory, couponCode, creditMemo, crmCustomField, currency, currencyRate, customList, customRecord, customRecordCustomField, customRecordType, customer, customerCategory, customerDeposit, customerMessage, customerPayment, customerRefund, customerStatus, depositApplication, department, descriptionItem, discountItem, downloadItem, employee, entityCustomField, entityGroup, estimate, expenseCategory, expenseReport, file, folder, giftCertificate, giftCertificateItem, interCompanyJournalEntry, interCompanyTransferOrder, inventoryAdjustment, inventoryItem, inventoryNumber, inventoryTransfer, invoice, itemCustomField, itemDemandPlan, itemFulfillment, itemGroup, itemNumberCustomField, itemOptionCustomField, itemSupplyPlan, itemRevision, issue, job, jobStatus, jobType, itemReceipt, journalEntry, kitItem, leadSource, location, lotNumberedInventoryItem, lotNumberedAssemblyItem, markupItem, message, manufacturingCostTemplate, manufacturingOperationTask, manufacturingRouting, nexus, nonInventoryPurchaseItem, nonInventoryResaleItem, nonInventorySaleItem, note, noteType, opportunity, otherChargePurchaseItem, otherChargeResaleItem, otherChargeSaleItem, otherCustomField, otherNameCategory, partner, partnerCategory, paycheckJournal, paymentItem, paymentMethod, payrollItem, phoneCall, priceLevel, pricingGroup, projectTask, promotionCode, purchaseOrder, returnAuthorization, revRecSchedule, revRecTemplate, salesOrder, salesRole, salesTaxItem, serializedInventoryItem, serializedAssemblyItem, servicePurchaseItem, serviceResaleItem, serviceSaleItem, solution, siteCategory, state, subsidiary, subtotalItem, supportCase, supportCaseIssue, supportCaseOrigin, supportCasePriority, supportCaseStatus, supportCaseType, task, taxGroup, taxType, term, timeBill, topic, transferOrder, transactionBodyCustomField, transactionColumnCustomField, unitsType, vendor, vendorCategory, vendorBill, vendorCredit, vendorPayment, vendorReturnAuthorization, winLossReason, workOrder, workOrderIssue, workOrderCompletion, workOrderClose. |
| CreatedDate | Datetime | False |
The date and time when this solution was originally created, used for audit trails and tracking updates. |
| CustomForm_ExternalId | String | False |
An externally assigned identifier for the custom form used to manage this solution, referenced in third-party integrations. |
| CustomForm_InternalId | String | False |
A system-generated identifier for the custom form applied to this solution, ensuring consistency in data entry. |
| CustomForm_Name | String | False |
The name of the custom form assigned to this solution, defining the layout and structure of its fields. |
| CustomForm_Type | String | False |
The type of custom form used, specifying whether it is a standard form or a specialized entry format. The allowed values are account, accountingPeriod, appDefinition, appPackage, assemblyBuild, assemblyUnbuild, assemblyItem, bin, binTransfer, binWorksheet, budget, budgetCategory, calendarEvent, campaign, campaignAudience, campaignCategory, campaignChannel, campaignFamily, campaignOffer, campaignResponse, campaignSearchEngine, campaignSubscription, campaignVertical, cashRefund, cashSale, check, classification, contact, contactCategory, contactRole, costCategory, couponCode, creditMemo, crmCustomField, currency, currencyRate, customList, customRecord, customRecordCustomField, customRecordType, customer, customerCategory, customerDeposit, customerMessage, customerPayment, customerRefund, customerStatus, depositApplication, department, descriptionItem, discountItem, downloadItem, employee, entityCustomField, entityGroup, estimate, expenseCategory, expenseReport, file, folder, giftCertificate, giftCertificateItem, interCompanyJournalEntry, interCompanyTransferOrder, inventoryAdjustment, inventoryItem, inventoryNumber, inventoryTransfer, invoice, itemCustomField, itemDemandPlan, itemFulfillment, itemGroup, itemNumberCustomField, itemOptionCustomField, itemSupplyPlan, itemRevision, issue, job, jobStatus, jobType, itemReceipt, journalEntry, kitItem, leadSource, location, lotNumberedInventoryItem, lotNumberedAssemblyItem, markupItem, message, manufacturingCostTemplate, manufacturingOperationTask, manufacturingRouting, nexus, nonInventoryPurchaseItem, nonInventoryResaleItem, nonInventorySaleItem, note, noteType, opportunity, otherChargePurchaseItem, otherChargeResaleItem, otherChargeSaleItem, otherCustomField, otherNameCategory, partner, partnerCategory, paycheckJournal, paymentItem, paymentMethod, payrollItem, phoneCall, priceLevel, pricingGroup, projectTask, promotionCode, purchaseOrder, returnAuthorization, revRecSchedule, revRecTemplate, salesOrder, salesRole, salesTaxItem, serializedInventoryItem, serializedAssemblyItem, servicePurchaseItem, serviceResaleItem, serviceSaleItem, solution, siteCategory, state, subsidiary, subtotalItem, supportCase, supportCaseIssue, supportCaseOrigin, supportCasePriority, supportCaseStatus, supportCaseType, task, taxGroup, taxType, term, timeBill, topic, transferOrder, transactionBodyCustomField, transactionColumnCustomField, unitsType, vendor, vendorCategory, vendorBill, vendorCredit, vendorPayment, vendorReturnAuthorization, winLossReason, workOrder, workOrderIssue, workOrderCompletion, workOrderClose. |
| DisplayOnline | Boolean | False |
A boolean flag indicating whether this solution is available online for self-service access by customers or employees. |
| ExternalId | String | False |
An externally assigned identifier for this solution, used in integrations and external reporting. |
| IsInactive | Boolean | False |
A boolean flag indicating whether this solution is inactive ('true') or active ('false') within NetSuite. |
| LastModifiedDate | Datetime | False |
The date and time when this solution was last modified, useful for tracking updates and maintaining version control. |
| LongDescription | String | False |
A detailed description of the solution, providing in-depth explanations and troubleshooting steps. |
| Message | String | False |
A brief message or summary associated with this solution, typically used in notifications or alerts. |
| SolutionCode | String | False |
A unique code assigned to this solution, useful for categorization, searching, and quick identification. |
| SolutionsList_ReplaceAll | Boolean | False |
A boolean flag indicating whether the list of associated solutions should be fully replaced when updating records. |
| Status | String | False |
The current status of this solution, such as active, pending review, or deprecated. The allowed values are _approved, _unapproved. |
| Title | String | False |
The title of the solution, displayed in search results and category listings for easy identification. |
| TopicsList_ReplaceAll | Boolean | False |
A boolean flag indicating whether the list of associated topics should be fully replaced during updates. |