CustomerMessage
Stores predefined messages for customer communications in NetSuite.
Columns
| Name | Type | ReadOnly | Description |
| InternalId [KEY] | String | True |
A system-generated unique identifier for the customer message, used internally to track and manage messages. |
| Description | String | False |
A brief summary or explanation of the customer message, providing additional context about its purpose and usage. |
| ExternalId | String | False |
A unique identifier assigned externally for integration with third-party systems, ensuring cross-platform consistency. |
| IsInactive | Boolean | False |
Indicates whether this customer message is inactive. If set to 'true,' the message is no longer in use but remains in the system for historical reference. |
| Name | String | False |
The official name or title of the customer message, used for easy identification and selection in records or transactions. |
| Preferred | Boolean | False |
Specifies whether this customer message is the default or recommended option for communication with customers. If set to 'true,' it is automatically selected unless overridden. |