SupportCasePriority
Defines priority levels for support cases, helping teams manage response urgency in NetSuite.
Columns
| Name | Type | ReadOnly | Description |
| InternalId [KEY] | String | True |
The unique internal identifier for the support case priority, used to track and reference the priority level in the system. |
| Description | String | False |
A detailed description of the support case priority, explaining the importance or urgency level of the case, such as 'High,' 'Medium,' or 'Low.' |
| ExternalId | String | False |
The external identifier for the support case priority, used for cross-system integration or referencing in external applications. |
| InsertBefore_ExternalId | String | False |
The external identifier of the support case priority that should precede this priority in the order, if applicable, indicating priority levels in sequence. |
| InsertBefore_InternalId | String | False |
The internal identifier of the support case priority that should precede this priority in the order, aiding in the arrangement or prioritization of cases. |
| InsertBefore_Name | String | False |
The name of the support case priority that should precede this priority, useful for quickly understanding priority hierarchy or sequencing. |
| InsertBefore_Type | String | False |
The type of the support case priority that should precede this one, clarifying how priorities are related or categorized within the system. The allowed values are account, accountingPeriod, appDefinition, appPackage, assemblyBuild, assemblyUnbuild, assemblyItem, bin, binTransfer, binWorksheet, budget, budgetCategory, calendarEvent, campaign, campaignAudience, campaignCategory, campaignChannel, campaignFamily, campaignOffer, campaignResponse, campaignSearchEngine, campaignSubscription, campaignVertical, cashRefund, cashSale, check, classification, contact, contactCategory, contactRole, costCategory, couponCode, creditMemo, crmCustomField, currency, currencyRate, customList, customRecord, customRecordCustomField, customRecordType, customer, customerCategory, customerDeposit, customerMessage, customerPayment, customerRefund, customerStatus, depositApplication, department, descriptionItem, discountItem, downloadItem, employee, entityCustomField, entityGroup, estimate, expenseCategory, expenseReport, file, folder, giftCertificate, giftCertificateItem, interCompanyJournalEntry, interCompanyTransferOrder, inventoryAdjustment, inventoryItem, inventoryNumber, inventoryTransfer, invoice, itemCustomField, itemDemandPlan, itemFulfillment, itemGroup, itemNumberCustomField, itemOptionCustomField, itemSupplyPlan, itemRevision, issue, job, jobStatus, jobType, itemReceipt, journalEntry, kitItem, leadSource, location, lotNumberedInventoryItem, lotNumberedAssemblyItem, markupItem, message, manufacturingCostTemplate, manufacturingOperationTask, manufacturingRouting, nexus, nonInventoryPurchaseItem, nonInventoryResaleItem, nonInventorySaleItem, note, noteType, opportunity, otherChargePurchaseItem, otherChargeResaleItem, otherChargeSaleItem, otherCustomField, otherNameCategory, partner, partnerCategory, paycheckJournal, paymentItem, paymentMethod, payrollItem, phoneCall, priceLevel, pricingGroup, projectTask, promotionCode, purchaseOrder, returnAuthorization, revRecSchedule, revRecTemplate, salesOrder, salesRole, salesTaxItem, serializedInventoryItem, serializedAssemblyItem, servicePurchaseItem, serviceResaleItem, serviceSaleItem, solution, siteCategory, state, subsidiary, subtotalItem, supportCase, supportCaseIssue, supportCaseOrigin, supportCasePriority, supportCaseStatus, supportCaseType, task, taxGroup, taxType, term, timeBill, topic, transferOrder, transactionBodyCustomField, transactionColumnCustomField, unitsType, vendor, vendorCategory, vendorBill, vendorCredit, vendorPayment, vendorReturnAuthorization, winLossReason, workOrder, workOrderIssue, workOrderCompletion, workOrderClose. |
| IsInactive | Boolean | False |
Indicates whether the support case priority is inactive, meaning it is no longer used for new cases or is obsolete due to changes in the prioritization system. |
| Name | String | False |
The name of the support case priority, used for identification and reference in reports and case management, such as 'Critical,' 'Urgent,' or 'Low.' |