EngagementsCalls
Retrieves all call engagement records in HubSpot, used for tracking customer communication.
SELECT
When selecting Call Engagements, filtering can be applied to columns marked as "Filterable." For these columns, the only supported server-side operator is =.
SELECT * FROM EngagementsCalls WHERE ID = '96ec8565-3b73-4ee8-9815-f90566ba9c42'; SELECT * FROM EngagementsCalls WHERE Archived = TRUE;
INSERT
INSERT INTO EngagementsCalls ([Call Title], [Call notes], [Call duration], [From Number], [To Number], [Recording URL], [Call status], [Activity date])
VALUES ('CallEngagement Title', 'CallEngagement Body', '60', '123-456-7890', '789-123-4560', 'https://www.cdata.com', 'CALLING_CRM_USER', current_timestamp() )
UPDATE
UPDATE EngagementsCalls SET [Call status] = 'COMPLETED' WHERE ID = '11896247257'
DELETE
DELETE FROM EngagementsCalls WHERE ID = '11896247257'
Columns
| Name | Type | ReadOnly | References | Filterable | Description |
| Id [KEY] | Long | False | True |
Unique ID for the call engagement record. | |
| Archived | Bool | True | True |
Indicates whether the engagement is archived. | |
| CreatedAt | Datetime | True | False |
Timestamp when the call engagement record was created. | |
| UpdatedAt | Datetime | True | False |
Timestamp of the most recent update to the call engagement record. | |
| Call and meeting type | String | False | False |
Specifies whether the engagement was a call, meeting, or another activity type. | |
| Business units | String | False | False |
Business units this call engagement is associated with. | |
| AtMentioned Owner Ids | String | False | False |
User IDs of owners who were mentioned in the call engagement. | |
| Attached file IDs | String | False | False |
List of file IDs that were attached to this call engagement. | |
| Call notes preview | String | True | False |
Preview snippet of the call notes. | |
| HTML Body Preview | String | True | False |
HTML version of the call engagement's body preview. | |
| Body Preview Truncated | Bool | True | False |
Indicates whether the body preview was truncated for length. | |
| Integrating App ID | Decimal | False | False |
App ID of the integration that created the engagement, if applicable. | |
| Authenticated recording files url provider | String | True | False |
URL that serves authenticated access to the call recording. | |
| Call notes | String | False | False |
Full notes recorded for the call engagement. | |
| Callee object id | Decimal | False | False |
Identifier of the object being called, such as a contact or company. | |
| Callee object type | String | False | False |
Type of object being called (such as Contact, Company, or Deal). | |
| Call direction | String | False | False |
Specifies whether the call was inbound or outbound. | |
| Call outcome | String | False | False |
Result of the call, such as Connected, No Answer, or Left Voicemail. | |
| Call duration | Decimal | False | False |
Duration of the call in milliseconds. | |
| External Account ID | String | False | False |
External account identifier linked to the call engagement. | |
| External ID | String | False | False |
External identifier for this call engagement from a third-party system. | |
| From Number | String | False | False |
Phone number that initiated the call. | |
| From Number Name | String | True | False |
Name associated with the phone number that initiated the call. | |
| Transcript Available | Bool | False | False |
Indicates whether a transcript is available for the call. | |
| Voicemail Available | String | True | False |
Indicates if the call has a voicemail recording. | |
| Recording URL | String | False | False |
Link to the call audio recording. | |
| Call Source | String | False | False |
Source of the call, such as VoIP, phone integration, or conferencing tool. | |
| Call status | String | False | False |
Current status of the call, such as Scheduled, Completed, or Cancelled. | |
| Call Title | String | False | False |
Title or subject of the call engagement. | |
| To Number | String | False | False |
Phone number that received the call. | |
| To Number Name | String | True | False |
Name associated with the recipient phone number. | |
| Tracked terms | String | True | False |
Keywords or phrases tracked in the call transcript. | |
| Call transcription id | Decimal | False | False |
Identifier for the call transcription associated with this engagement. | |
| Video url | String | False | False |
Link to the video recording of the call, if available. | |
| Unique Zoom Meeting ID | String | False | False |
Unique identifier for the Zoom meeting if the call was conducted through Zoom. | |
| Calls Service Call ID | Decimal | True | False |
Unique ID assigned to this call by the HubSpot Calls Service. | |
| Activity created by | Decimal | True | False |
User ID of the person who logged or created the call engagement. | |
| Created by user ID | Decimal | True | False |
HubSpot user ID that created this record. This value is system-generated and read-only. | |
| Create date | Datetime | True | False |
The date the call engagement was created in HubSpot. | |
| Engagement Source | String | False | False |
The platform or integration source that created this call engagement. | |
| Engagement Source ID | String | False | False |
Specific identifier from the platform or integration that created this call engagement. | |
| Follow up action | String | False | False |
Recommended follow-up action associated with the call. | |
| GDPR deleted | Bool | True | False |
Indicates whether the engagement's content was deleted due to a GDPR compliance request. | |
| Last modified date | Datetime | True | False |
The most recent timestamp when any property of this call engagement was updated. | |
| Merged object IDs | String | True | False |
List of object IDs that have been merged into this call engagement record. | |
| Updated by | Decimal | True | False |
User ID of the person who last updated the call engagement. | |
| Record ID | Decimal | True | False |
Unique ID for the record, automatically assigned by HubSpot. | |
| Product name | String | False | False |
Name of the product associated with the call, if applicable. | |
| Queue Memberships | String | False | False |
List of queues that this call engagement is a part of. | |
| Read Only Object | Bool | True | False |
Indicates whether the call engagement is read-only. | |
| Activity date | Datetime | False | False |
Date when the call activity occurred. | |
| Unique creation key | String | True | False |
Unique property used for idempotent creation to prevent duplicate call engagements. | |
| Unique ID | String | False | False |
Unique identifier of the engagement for internal tracking. | |
| Unknown Visitor Conversation | Bool | False | False |
Indicates whether the call involved an unidentified visitor. | |
| Updated by user ID | Decimal | True | False |
User ID of the person who last modified the call engagement record. | |
| User IDs of all notification followers | String | True | False |
User IDs of individuals who are following this call engagement for updates. | |
| User IDs of all notification unfollowers | String | True | False |
User IDs of individuals who have opted out of following this call engagement. | |
| User IDs of all owners | String | True | False |
User IDs of all owners assigned to this call engagement. | |
| Owner Assigned Date | Datetime | True | False |
Timestamp when ownership of the call engagement was assigned. | |
| Activity assigned to | String | False | False |
User or Salesforce user the call activity is assigned to, can be set manually or via workflows. | |
| HubSpot Team | String | True | False |
Team associated with the owner of this call engagement. | |
| All owner ids | String | True | False |
All owner reference property values associated with this call engagement. | |
| All team ids | String | True | False |
Team IDs corresponding to owner properties of this call engagement. | |
| All accessible team ids | String | True | False |
Team IDs, including hierarchical teams, that have access to this call engagement. |