Calls
Captures call interactions, logging duration, outcome, and related contacts for performance tracking.
Table-Specific Information
Select
This table supports COQL for filtering, meaning that most filters comparing columns to values are submitted server-side.
Insert
INSERT INTO Calls (Subject, ModuleName, RelatedTo_Id,CallType,CallStartTime) VALUES ('A test call', 'Accounts', '5768552000000433001','Outbound','May 20, 2023 12:00 AM')
Required fields: Subject, ModuleName, CallType, CallStartTime and ContactName_Id if ModuleName = Contacts and RelatedTo_Id if any other modulename is specified.
Any field which is not read-only (ReadOnly = false in the table below) can be inserted.
Delete
You must specify the Id in the WHERE clause when executing a delete against this table.
DELETE FROM Calls WHERE Id = '3152079000000153079'
Update
You must specify the Id in the WHERE clause when executing an update against this table.
UPDATE Calls SET Subject = 'Updated from API' WHERE Id = '3152079000000484001'
Required fields: Id.
Any field which is not read-only (ReadOnly = false in the table below) can be updated.
Columns
| Name | Type | ReadOnly | Description |
| Id [KEY] | String | True |
Unique identifier for the call record. |
| CallOwner_Id | String | False |
Identifier of the user who owns the call record. |
| CallOwner_FirstName | String | True |
First name of the user who owns the call record. |
| CallOwner_LastName | String | True |
Last name of the user who owns the call record. |
| CallOwner_Email | String | True |
Email address of the user who owns the call record. |
| CallOwner_Name | String | True |
Full name of the user who owns the call record. |
| Subject | String | False |
Subject or title of the call. |
| CallType | String | False |
Specifies whether the call was inbound or outbound. |
| CallPurpose | String | False |
Purpose or reason for the call. |
| ContactName_Id | String | False |
Identifier of the contact associated with the call. |
| ContactName_Name | String | True |
Name of the contact associated with the call. |
| RelatedTo_Id | String | False |
Identifier of the related record. |
| RelatedTo_Name | String | True |
Name of the related record. |
| CallStartTime | Datetime | False |
Date and time when the call started. |
| CallDuration | String | False |
Duration of the call in standard format. |
| CallDuration(inseconds) | Int | False |
Duration of the call in seconds. |
| Description | String | False |
Details or notes about the call. |
| CallResult | String | False |
Outcome or result of the call. |
| CTIEntry | Bool | False |
Indicates whether the call was created from a computer telephony integration (CTI) system. |
| CreatedBy_Id | String | False |
Identifier of the user who created the call record. |
| CreatedBy_FirstName | String | True |
First name of the user who created the call record. |
| CreatedBy_LastName | String | True |
Last name of the user who created the call record. |
| CreatedBy_Email | String | True |
Email address of the user who created the call record. |
| CreatedBy_Name | String | True |
Full name of the user who created the call record. |
| ModifiedBy_Id | String | False |
Identifier of the user who last modified the call record. |
| ModifiedBy_FirstName | String | True |
First name of the user who last modified the call record. |
| ModifiedBy_LastName | String | True |
Last name of the user who last modified the call record. |
| ModifiedBy_Email | String | True |
Email address of the user who last modified the call record. |
| ModifiedBy_Name | String | True |
Full name of the user who last modified the call record. |
| CreatedTime | Datetime | False |
Date and time when the call record was created. |
| ModifiedTime | Datetime | False |
Date and time when the call record was last modified. |
| Reminder | String | False |
Reminder set for the call, if any. |
| Tag | String | False |
Tags associated with the call record. |
| OutgoingCallStatus | String | False |
Status of the outbound call. |
| ScheduledinCRM | String | True |
Indicates whether the call was scheduled within the CRM. |
| RecordId | Long | True |
Internal record identifier. |
| LastActivityTime | Datetime | False |
Date and time of the last activity on the call record. |
| CallAgenda | String | False |
Agenda or planned topics for the call. |
| CallerID | String | True |
Caller identifier used during the call. |
| DialledNumber | String | True |
Phone number dialed during the call. |
| VoiceRecording | String | False |
Link or reference to the call recording. |
| ModuleName | String | False |
Name of the CRM module the call record belongs to. |
Pseudo-Columns
Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.
| Name | Type | Description |
| DuplicateCheckFields | String |
Fields used to identify duplicate records in an upsert. The REST API supports multiple fields, while the BULK API supports only one. |
| Trigger | String |
Used to trigger automation rules when inserting the record into the CRM. |
| CustomViewId | Long |
Custom view identifier for filtering the record. Works when the useCOQL parameter is set to false. |