Cases

Create, update, delete, and query information regarding cases.

Table-Specific Information

Select

This table supports COQL for filtering, meaning that most filters comparing columns to values are submitted server-side.

Insert

INSERT INTO Cases (Email, Priority, Subject) VALUES ('[email protected]', 'Medium', 'A simple test case')

Required fields: Subject.

Any field which is not read-only (ReadOnly = false in the table below) can be inserted.

Delete

You must specify the Id in the WHERE clause when executing a delete against this table.

DELETE FROM Cases WHERE Id = '3152079000000153079'

Update

You must specify the Id in the WHERE clause when executing an update against this table.

UPDATE Cases SET Priority = 'Low' WHERE Id = '3152079000000473022'

Required fields: Id.

Any field which is not read-only (ReadOnly = false in the table below) can be updated.

Columns


Name	Type	ReadOnly	Description
Id [KEY]	String	False
CaseOwner_Id	String	False
CaseOwner_Name	String	False
CaseNumber	String	True
Status	String	False
ProductName_Id	String	False
ProductName_Name	String	False
Priority	String	False
Type	String	False
CaseReason	String	False
CaseOrigin	String	False
Subject	String	False
RelatedTo_Id	String	False
RelatedTo_Name	String	False
No.ofcomments	Int	True
AccountName_Id	String	False
AccountName_Name	String	False
ReportedBy	String	False
DealName_Id	String	False
DealName_Name	String	False
Email	String	False
Tag	String	False
Phone	String	False
CreatedBy_Id	String	False
CreatedBy_Name	String	False
ModifiedBy_Id	String	False
ModifiedBy_Name	String	False
CreatedTime	Datetime	False
ModifiedTime	Datetime	False
RecordId	Long	True
Locked	Bool	True
Description	String	False
InternalComments	String	False
Solution	String	False
AddComment	String	False
Comments	String	True

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.


Name	Type	Description
DuplicateCheckFields	String	The field/s to be used for checking in an upsert.
CustomViewId	Long	The custom view Id to be used for filtering this record. Will work when useCOQL=false.
Trigger	String	To trigger the rule while inserting record into CRM account.

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