Cases

Create, update, delete, and query information regarding cases.

Table-Specific Information

Select

This table supports COQL for filtering, meaning that most filters comparing columns to values are submitted server-side.

Insert

INSERT INTO Cases (Email, Priority, Description) VALUES ('[email protected]', 'Medium', 'A simple test case')

Required fields: None.

Any field which is not read-only (ReadOnly = false in the table below) can be inserted.

Delete

You must specify the Id in the WHERE clause when executing a delete against this table.

DELETE FROM Cases WHERE Id = '3152079000000153079'

Update

You must specify the Id in the WHERE clause when executing an update against this table.

UPDATE Cases SET Priority = 'Low' WHERE Id = '3152079000000473022'

Required fields: Id.

Any field which is not read-only (ReadOnly = false in the table below) can be updated.

Columns


Name	Type	ReadOnly	Description
Id [KEY]	String	False
CaseOwner_Id	String	False
CaseOwner_Name	String	False
CaseNumber	String	True
Status	String	False
ProductName_Id	String	False
ProductName_Name	String	False
Priority	String	False
Type	String	False
CaseReason	String	False
CaseOrigin	String	False
Subject	String	False
RelatedTo_Id	String	False
RelatedTo_Name	String	False
No.ofcomments	Int	True
AccountName_Id	String	False
AccountName_Name	String	False
ReportedBy	String	False
DealName_Id	String	False
DealName_Name	String	False
Email	String	False
Tag	String	False
Phone	String	False
CreatedBy_Id	String	False
CreatedBy_Name	String	False
ModifiedBy_Id	String	False
ModifiedBy_Name	String	False
CreatedTime	Datetime	False
ModifiedTime	Datetime	False
Locked	Bool	True
Description	String	False
InternalComments	String	False
Solution	String	False
AddComment	String	False
Comments	String	True

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.


Name	Type	Description
DuplicateCheckFields	String	The field/s to be used for checking in an upsert.
CustomViewId	Long	The custom view Id to be used for filtering this record. Will work when useCOQL=false.
Trigger	String	To trigger the rule while inserting record into CRM account.

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