Cases

Create, update, delete, and query information regarding cases.

Table-Specific Information

Select

This table supports COQL for filtering, meaning that most filters comparing columns to values are submitted server-side.

Insert

INSERT INTO Cases (Email, Priority, Subject) VALUES ('[email protected]', 'Medium', 'A simple test case')

Required fields: Subject.

Any field which is not read-only (ReadOnly = false in the table below) can be inserted.

Delete

You must specify the Id in the WHERE clause when executing a delete against this table.

DELETE FROM Cases WHERE Id = '3152079000000153079'

Update

You must specify the Id in the WHERE clause when executing an update against this table.

UPDATE Cases SET Priority = 'Low' WHERE Id = '3152079000000473022'

Required fields: Id.

Any field which is not read-only (ReadOnly = false in the table below) can be updated.

Columns


Name	Type	ReadOnly	Description
Id [KEY]	String	True	Id
CaseReason	String	False	CaseReason
CaseNumber	String	True	CaseNumber
CaseOwner_Id	String	False	CaseOwner Id
CaseOwner_FirstName	String	True	CaseOwner FirstName
CaseOwner_LastName	String	True	CaseOwner LastName
CaseOwner_Email	String	True	CaseOwner Email
CaseOwner_Name	String	True	CaseOwner Name
Status	String	False	Status
ProductName_Id	String	False	ProductName Id
ProductName_Name	String	True	ProductName Name
Priority	String	False	Priority
Type	String	False	Type
CaseOrigin	String	False	CaseOrigin
Subject	String	False	Subject
RelatedTo_Id	String	False	RelatedTo Id
RelatedTo_Name	String	True	RelatedTo Name
AccountName_Id	String	False	AccountName Id
AccountName_Name	String	True	AccountName Name
DealName_Id	String	False	DealName Id
DealName_Name	String	True	DealName Name
No.ofcomments	Int	True	No.ofcomments
ReportedBy	String	False	ReportedBy
Email	String	False	Email
Phone	String	False	Phone
CreatedBy_Id	String	False	CreatedBy Id
CreatedBy_FirstName	String	True	CreatedBy FirstName
CreatedBy_LastName	String	True	CreatedBy LastName
CreatedBy_Email	String	True	CreatedBy Email
CreatedBy_Name	String	True	CreatedBy Name
ModifiedBy_Id	String	False	ModifiedBy Id
ModifiedBy_FirstName	String	True	ModifiedBy FirstName
ModifiedBy_LastName	String	True	ModifiedBy LastName
ModifiedBy_Email	String	True	ModifiedBy Email
ModifiedBy_Name	String	True	ModifiedBy Name
CreatedTime	Datetime	False	CreatedTime
ModifiedTime	Datetime	False	ModifiedTime
Tag	String	False	Tag
Description	String	False	Description
InternalComments	String	False	InternalComments
Solution	String	False	Solution
AddComment	String	False	AddComment
Comments	String	True	Comments
RecordId	Long	True	RecordId
Locked	Bool	True	Locked
LastActivityTime	Datetime	False	LastActivityTime

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.


Name	Type	Description
DuplicateCheckFields	String	The field(s) to be used for checking duplicate records in an upsert. The REST API allows for more than one field in the duplicate check but the BULK API only allows one field.
Trigger	String	To trigger the rule while inserting record into CRM account.
CustomViewId	Long	The custom view Id to be used for filtering this record. Will work when useCOQL=false.

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