WorkOrder
Represents work orders used to track service requests and field work, including customer and project associations, external billing details, and work order type, state, and problem code classifications.
Columns
| Name | Type | ReadOnly | Description |
| auditCreatedDateTime | Datetime | True |
The date and time when the work order record was created. |
| auditModifiedDateTime | Datetime | True |
The date and time when the work order record was last modified. |
| closedDate | Date | False |
The date on which this work order was closed. |
| customer_Href | String | True |
The URL of the customer associated with this work order. |
| customer_Id | String | False |
The Id of the customer associated with this work order. |
| customer_Key | String | False |
The system-assigned key of the customer associated with this work order. |
| customer_Name | String | True |
The name of the customer associated with this work order. |
| department_Href | String | True |
The URL of the department associated with this work order. |
| department_Id | String | False |
The Id of the department associated with this work order. |
| department_Key | String | False |
The system-assigned key of the department associated with this work order. |
| department_Name | String | True |
The name of the department associated with this work order. |
| description | String | False |
The description of this work order. |
| employee_Href | String | True |
The URL of the employee associated with this work order. |
| employee_Id | String | False |
The Id of the employee associated with this work order. |
| employee_Key | String | False |
The system-assigned key of the employee associated with this work order. |
| employee_Name | String | True |
The name of the employee associated with this work order. |
| entity_Href | String | True |
The URL of the entity associated with this work order. |
| entity_Id | String | True |
The Id of the entity associated with this work order. |
| entity_Key | String | True |
The system-assigned key of the entity associated with this work order. |
| entity_Name | String | True |
The name of the entity associated with this work order. |
| externalDetailsActualCost | Decimal | False |
The actual cost incurred on this work order as recorded in the external system. |
| externalDetailsActualHours | Decimal | False |
The actual hours worked on this work order as recorded in the external system. |
| externalDetailsAgreementNumber | String | False |
The agreement number from the external system associated with this work order. |
| externalDetailsAgreementSequence | String | False |
The agreement sequence from the external system associated with this work order. |
| externalDetailsBilledAmount | Decimal | False |
The total billed amount for this work order as recorded in the external system. |
| externalDetailsCustomerPurchaseOrder | String | False |
The customer purchase order number from the external system associated with this work order. |
| externalDetailsEstimatedCost | Decimal | False |
The estimated cost for this work order as recorded in the external system. |
| externalDetailsEstimatedHours | Decimal | False |
The estimated hours for this work order as recorded in the external system. |
| externalDetailsIsAutoGenerated | Bool | False |
Indicates whether this work order was automatically generated by the external system. |
| externalDetailsIsBillable | Bool | False |
Indicates whether this work order is billable to the customer. |
| externalDetailsNotToExceedCost | Decimal | False |
The maximum allowable cost for this work order as defined in the external system. |
| externalDetailsServiceSite | String | False |
The service site location for this work order as recorded in the external system. |
| externalDetailsWorkOrderAmount | Decimal | False |
The total work order amount from the external system associated with this work order. |
| externalDetailsWorkOrderNumber | String | False |
The primary work order number from the external system. |
| externalDetailsWorkOrderNumber1 | String | False |
The secondary work order number from the external system. |
| externalDetailsWorkOrderNumber2 | String | False |
The tertiary work order number from the external system. |
| href | String | True |
The URL of the work order resource. |
| id | String | False |
The unique identifier of the work order record. |
| key [KEY] | String | True |
The system-assigned key that uniquely identifies the work order record. |
| location_Href | String | True |
The URL of the location associated with this work order. |
| location_Id | String | False |
The Id of the location associated with this work order. |
| location_Key | String | False |
The system-assigned key of the location associated with this work order. |
| location_Name | String | True |
The name of the location associated with this work order. |
| name | String | False |
The name of this work order. |
| project_Href | String | True |
The URL of the project associated with this work order. |
| project_Id | String | False |
The Id of the project associated with this work order. |
| project_Key | String | False |
The system-assigned key of the project associated with this work order. |
| project_Name | String | True |
The name of the project associated with this work order. |
| recordURL | String | False |
The URL linking directly to this work order record in the source system. |
| salesperson_Href | String | True |
The URL of the salesperson associated with this work order. |
| salesperson_Id | String | False |
The Id of the salesperson associated with this work order. |
| salesperson_Key | String | False |
The system-assigned key of the salesperson associated with this work order. |
| salesperson_Name | String | True |
The name of the salesperson associated with this work order. |
| status | String | False |
The current status of this work order, such as active or inactive. |
| workOrderCallType_Href | String | True |
The URL of the call type associated with this work order. |
| workOrderCallType_Id | String | False |
The Id of the call type associated with this work order. |
| workOrderCallType_Key | String | False |
The system-assigned key of the call type associated with this work order. |
| workOrderDate | Date | False |
The date on which this work order was created or issued. |
| workOrderProblemCode_Href | String | True |
The URL of the problem code associated with this work order. |
| workOrderProblemCode_Id | String | False |
The Id of the problem code associated with this work order. |
| workOrderProblemCode_Key | String | False |
The system-assigned key of the problem code associated with this work order. |
| workOrderState_Href | String | True |
The URL of the work order state associated with this work order. |
| workOrderState_Id | String | False |
The Id of the work order state associated with this work order. |
| workOrderState_Key | String | False |
The system-assigned key of the work order state associated with this work order. |
| workOrderType_Href | String | True |
The URL of the work order type associated with this work order. |
| workOrderType_Id | String | False |
The Id of the work order type associated with this work order. |
| workOrderType_Key | String | False |
The system-assigned key of the work order type associated with this work order. |