KBContentTemplates
Stores reusable content templates for authoring knowledge base (KB) articles. This table ensures consistent formatting and structure across published support and informational documents.
Columns
| Name | Type | ReadOnly | Description |
| Acl_Team_Names | String | True |
The list of team names that are associated with this content template. These names determine which teams can view or edit the template. |
| Acl_Team_Set_Id | String | False |
The unique identifier (Id) of the team set that is associated with this content template. The team set defines the complete group of teams that are granted access permissions. |
| Body | String | True |
The body content of the template, which provides reusable text and formatting for creating new knowledge base articles. |
| Created_By | String | True |
The Id of the user who created this content template record. This value supports audit and origin tracking. |
| Created_By_Name | String | True |
The display name of the user who created this content template record. This value appears in activity history and administrative review contexts. |
| Date_Entered | Datetime | True |
The date and time when this content template record was created. This timestamp supports chronological sorting and record history tracking. |
| Date_Modified | Datetime | True |
The date and time when this content template record was last modified. This timestamp supports version review and change tracking. |
| Deleted | Bool | False |
A Boolean field that returns a value of 'true' when this content template record is marked as deleted. It returns a value of 'false' when the record remains active. |
| Description | String | False |
A descriptive note that explains the purpose, use case, or content style of this template. This field helps authors understand when to apply the template. |
| Following | Bool | False |
A Boolean field that returns a value of 'true' when the current user is following this content template. It returns a value of 'false' when the record is not being followed. |
| Id [KEY] | String | True |
The Id of this content template record. The system uses this Id to reference and manage the template internally. |
| Locked_Fields | String | True |
The list of fields that are restricted from being modified. Locked fields are typically protected to preserve approved template structures. |
| Modified_By_Name | String | True |
The display name of the user who last modified this content template record. This value supports transparency in editorial changes. |
| Modified_User_Id | String | True |
The Id of the user who most recently updated this content template record. This value provides traceability for modification tracking. |
| My_Favorite | Bool | False |
A Boolean field that returns a value of 'true' when the content template is marked as a favorite by the current user. It returns a value of 'false' when it is not marked as a favorite. |
| Name | String | False |
The display name of this content template. This value appears in template selectors, lookup lists, and article authoring tools. |
| Sync_Key | String | True |
The synchronization key that is used to align this content template record with external systems or integration processes. |
| Team_Count | String | False |
The number of teams that are associated with this content template. This value reflects collaboration and access scope. |
| Team_Id | String | False |
The Id of the primary team that is associated with this content template. The primary team establishes default visibility. |
| Team_Name | String | False |
The display name of the primary team that is associated with this content template. This value appears in assignment and ownership views. |
| Team_Set_Id | String | False |
The Id of the full team set that is associated with this content template. The team set defines all teams permitted to view or modify the record. |