KBArticles
Stores knowledge base (KB) article summary records such as titles, publishing details, and classification fields. This table supports customer self-service access, internal knowledge sharing, and case resolution workflows.
Columns
| Name | Type | ReadOnly | Description |
| Acl_Team_Names | String | True |
The list of team names that are associated with this knowledge base (KB) article. These names determine which teams can view or collaborate on the article. |
| Acl_Team_Set_Id | String | False |
The unique identifier (Id) of the team set that is associated with this KB article. The team set defines all teams that are granted access permissions. |
| Assigned_User_Id | String | False |
The Id of the user who is assigned ownership of this KB article. This user is typically responsible for maintaining or updating the article. |
| Assigned_User_Name | String | True |
The display name of the user who is assigned ownership of this KB article. This value appears in record headers and list views. |
| Created_By | String | True |
The Id of the user who created this KB article record. This value supports auditing and record origin tracking. |
| Created_By_Name | String | True |
The display name of the user who created this KB article record. This value appears in activity history and administrative review contexts. |
| Date_Entered | Datetime | True |
The date and time when this KB article record was created. This timestamp supports chronological sorting and audit tracking. |
| Date_Modified | Datetime | True |
The date and time when this KB article record was last modified. This timestamp supports change tracking and version review. |
| Deleted | Bool | False |
A Boolean field that returns a value of 'true' when this KB article record is marked as deleted. It returns a value of 'false' when the record remains active. |
| Description | String | False |
A narrative description or explanatory note that provides context for the KB article. This field can summarize purpose, content, or usage. |
| Following | Bool | False |
A Boolean field that returns a value of 'true' when the current user is following this KB article. It returns a value of 'false' when the record is not being followed. |
| Id [KEY] | String | True |
The Id of this KB article record. The system uses this Id to reference and manage the article internally. |
| Kbdocument_Id | String | False |
The Id of the published or draft KB document that is associated with this article record. |
| Kbdocument_Name | String | True |
The display name of the KB document that is associated with this article. This value is shown in UI lists and lookup fields. |
| Locked_Fields | String | True |
The list of fields that are restricted from modification on this KB article record. Locked fields help protect finalized or published content. |
| Modified_By_Name | String | True |
The display name of the user who last modified this KB article record. This value supports audit transparency. |
| Modified_User_Id | String | True |
The Id of the user who most recently updated this KB article record. This value supports traceability for change management. |
| My_Favorite | Bool | False |
A Boolean field that returns a value of 'true' when the KB article is marked as a favorite by the current user. It returns a value of 'false' when the record is not marked as a favorite. |
| Name | String | False |
The display name or title of the KB article. This value appears in search results, lists, and article headings. |
| Sync_Key | String | True |
The synchronization key that is used to align this KB article with external systems or integration processes. |
| Team_Count | String | False |
The number of teams that are associated with this KB article. This value provides insight into collaboration and visibility scope. |
| Team_Id | String | False |
The Id of the primary team that is associated with this KB article. The primary team determines the default visibility context. |
| Team_Name | String | False |
The display name of the primary team that is associated with this KB article. This value appears in UI display fields and assignment lists. |
| Team_Set_Id | String | False |
The Id of the full team set that is associated with this KB article. The team set defines the complete group of teams that can view or modify the article. |