The unique identifier (Id) of the account that is associated with this case. This field links the case to the customer or organization requesting assistance.

The name of the account that is associated with this case. This field provides a readable reference for the account_id field.

The list of team names that are associated with this case record. Each name identifies a team that has access to the case.

The Id of the team set that defines combined team-based access to this case record. This field supports collaboration across user groups.

An internal action reference that is used when an agent claims ownership of the case. This field supports case assignment workflows.

An internal action reference that is used when a case is closed. This field is part of case lifecycle workflow control.

An internal action reference that is used when a case is unassigned. This field supports reassignment and queue management.

The Id of the user who is assigned to manage this case. This field indicates case ownership.

The name of the user who is assigned to this case. This field provides a readable reference for the Assigned_User_Id field.

The list of files or attachments that are associated with this case. This field supports document and evidence tracking.

The Id of the business center that is associated with this case. Business centers define service region and response schedules.

The name of the business center that is associated with this case. This field provides a readable reference for the Business_Center_Id field.

The total time that is required to resolve the case, measured in business hours. This field supports service-level performance evaluation.

The time between case creation and first agent response, measured in business hours. This field supports compliance with first-response service-level agreements (SLAs).

The visible case number that uniquely identifies this case for customer and internal reference. This number is used in communication and tracking.

The list of comments and discussion entries that is associated with this case. This field supports collaboration and case history review.

The Id of the user who created this case record. This field supports origin and audit tracking.

The name of the user who created this case record. This field provides a readable reference for the Created_By field.

The date and time when this case record is created. This field supports timeline and audit analysis.

The date and time when this case record is most recently modified. This field supports update tracking.

A Boolean field that returns a value of 'true' when the case record is marked for deletion. It returns a value of 'false' when the record remains active. This field supports soft-delete workflows.

The full text description of the case, including details reported by the customer or agent. This field supports case evaluation and troubleshooting.

The Id of the Dynamic Related Information workflow template that is associated with this case. This field supports Customer Journey automation.

The name of the associated Customer Journey workflow template. This field provides a readable reference for the Dri_workflow_Template_Id field.

The date and time when the first actual response is sent to the customer. This field supports SLA tracking.

A Boolean field that returns a value of 'true' when the first response to the case has been sent. It returns a value of 'false' when no initial response has been provided.

Indicates whether the first response is delivered within the SLA target. This field supports SLA compliance reporting.

The date and time by which the first response is required according to SLA rules. This field provides the benchmark for response timing.

The Id of the user who performs the first response. This field supports response ownership and accountability.

The name of the user who performs the first response. This field provides a readable reference for the first_response_user_id field.

The difference between the actual and target first-response times. This field reflects SLA adherence performance.

The scheduled date and time when the next follow-up action should occur. This field supports case progress management and reminders.

A Boolean field that returns a value of 'true' when the current user is following this case. It returns a value of 'false' when the user is not subscribed to updates.

The time between case creation and the first agent response, measured in calendar hours. This field supports SLA compliance auditing.

The total time that is required to resolve the case, measured in calendar hours. This field is used for performance analytics.

The Id for this case record. This field ensures reliable referencing across modules, workflows, and reporting.

A Boolean field that returns a value of 'true' when the case is escalated due to priority, SLA risk, or customer impact. It returns a value of 'false' when the case remains in standard processing.

The list of fields that cannot be modified in this case. This field supports controlled editing and data protection during escalations or approvals.

The name of the user who most recently modified this case record. This field provides a readable reference for the modified_user_id field.

The Id of the user who most recently modified this case record. This field supports audit trails and update responsibility tracking.

A Boolean field that returns a value of 'true' when the current user marks this case as a favorite. It returns a value of 'false' when the record is not marked as a favorite.

The short descriptive title of the case. This field summarizes the issue for quick identification in lists and reports.

A Boolean field that returns a value of 'true' when the case is awaiting further processing. It returns a value of 'false' when no pending action is required.

A Boolean field that returns a value of 'true' when an automated Sugar action is configured to run on this case. It returns a value of 'false' when no automation is scheduled.

A Boolean field that returns a value of 'true' when this case is visible in the customer portal. It returns a value of 'false' when it is internal only.

The Id of the primary contact that is associated with this case. This field links the case to the individual requesting support.

The name of the primary contact associated with this case. This field provides a readable reference for the Primary_Contact_Id field.

The urgency level assigned to the case (for example, 'High', 'Normal', or 'Low'). This field influences response timing and workflow routing.

A Boolean field that returns a value of 'true' when a request to close the case is initiated. It returns a value of 'false' when no closure request is active.

The date and time when the request to close the case was submitted. This field supports closure workflow auditing.

The final explanation or corrective action taken to resolve the case. This field documents the outcome for follow-up and historical reference.

The date and time when the case was marked as resolved. This field supports SLA and performance reporting.

The service level tier that applies to the account that is associated with this case. This field determines SLA timelines and escalation thresholds.

The method through which the case is initiated (for example, 'Web', 'Email', or 'Phone'). This field supports channel-based reporting.

The Id of the originating source record that triggers this case. This field may link to forms, integrations, or system events.

Additional metadata about the case origin. This field supports traceability and audit review.

The type of record or channel from which the case originates. This field contextualizes the case entry source.

The current state of the case (for example, 'New', 'In Progress', 'Resolved', or 'Closed'). This field determines workflow stage and follow-up requirements.

The synchronization key that links this case record to external systems and replication processes. This field supports system interoperability.

A tag or label that is used to categorize this case for search and reporting. This field supports flexible classification.

The number of teams that have access to this case record. This field supports visibility and security controls.

The Id of the primary team that is associated with this case. This field establishes default ownership and access permissions.

The name of the primary team that is associated with this case. This field provides a readable reference for the Team_Id field.

The Id of the team set that defines combined team access for this case record. This field supports shared visibility across multiple groups.

The classification of the case (for example, 'Issue', 'Request', or 'Feature'). This field supports reporting and prioritization of work.

The follow-up date that is used in dashboard widgets for reminder visualization. This field supports UI-based workflow guidance.

The widget-specific status value that is used in dashboard displays. This field supports custom workflow visualization.

Free-form notes used to document work performed, investigation steps, and progress updates throughout the case lifecycle.