Calls
The Calls table.
Columns
Name | Type | ReadOnly | Description |
Accept_Status | String | False | |
Accept_Status_Users | String | False | |
Acl_Team_Names | String | True | |
Acl_Team_Set_Id | String | False | |
Assigned_User_Id | String | False |
User ID assigned to record |
Assigned_User_Name | String | True | |
Auto_Invite_Parent | Bool | False |
Flag to allow for turning off auto invite of parent record - (Meta-data only) |
Aws_Contact_Id | String | True |
The AWS Connect Contact ID |
Aws_Lens_Data | String | False |
Raw data from the aws lens service |
Call_Differentiating_Value_C | String | False | |
Call_Recording | String | True |
The friendly name for the call recording link |
Call_Recording_Url | String | False |
The URL for the call recording |
Cj_Activity_Tpl_Name | String | True | |
Cj_Actual_Sort_Order | String | False | |
Cj_Allow_Activity_By | String | False | |
Cj_Blocked_By_Stages | String | False | |
Cj_Momentum_End_Date | Datetime | False | |
Cj_Momentum_Points | Int | True | |
Cj_Momentum_Ratio | Double | True | |
Cj_Momentum_Score | Int | True | |
Cj_Momentum_Start_Date | Datetime | False | |
Cj_Parent_Activity_Id | String | False | |
Cj_Parent_Activity_Type | String | False | |
Cj_Url | String | False | |
Commentlog | String | True | |
Contact_Id | String | True | |
Contact_Name | String | True | |
Created_By | String | True |
User who created record |
Created_By_Name | String | True | |
Customer_Journey_Blocked_By | String | False | |
Customer_Journey_Points | String | False | |
Customer_Journey_Progress | Double | True | |
Customer_Journey_Score | Int | True | |
Date_End | Datetime | True |
Date is which call is scheduled to (or did) end |
Date_Entered | Datetime | True |
Date record created |
Date_Modified | Datetime | True |
Date record last modified |
Date_Start | Datetime | False |
Date in which call is schedule to (or did) start |
Deleted | Bool | False |
Record deletion indicator |
Description | String | False |
Full text of the note |
Direction | String | False |
Indicates whether call is inbound or outbound |
Dri_Subworkflow_Id | String | False | |
Dri_Subworkflow_Name | String | True | |
Dri_Subworkflow_Template_Id | String | False | |
Dri_Subworkflow_Template_Name | String | True | |
Dri_Workflow_Id | String | False | |
Dri_Workflow_Name | String | True | |
Dri_Workflow_Sort_Order | String | False | |
Dri_Workflow_Task_Template_Id | String | False | |
Dri_Workflow_Template_Id | String | False | |
Dri_Workflow_Template_Name | String | True | |
Duration_Hours | Int | False |
Call duration, hours portion |
Duration_Minutes | String | False |
Call duration, minutes portion |
Email_Reminder_Checked | Bool | False |
checkbox indicating whether or not the email reminder value is set (Meta-data only) |
Email_Reminder_Sent | Bool | False |
Whether email reminder is already sent |
Email_Reminder_Time | String | False |
Specifies when a email reminder alert should be issued; -1 means no alert; otherwise the number of seconds prior to the start |
Fnf_Agencies_Calls_1_Name | String | True | |
Fnf_Agencies_Calls_1fnf_Agencies_Ida | String | False | |
Following | Bool | False |
Is user following this record |
Id [KEY] | String | True |
Unique identifier |
Internal_Notes | String | False |
Internal notes for the call |
Invitees | String | True | |
Is_Cj_Parent_Activity | Bool | False | |
Is_Customer_Journey_Activity | Bool | False | |
Lead_Id | String | True | |
Lead_Name | String | True | |
Locked_Fields | String | True | |
Modified_By_Name | String | True | |
Modified_User_Id | String | True |
User who last modified record |
My_Favorite | Bool | False |
Favorite for the user |
Name | String | False |
Brief description of the call |
Outlook_Id | String | False |
When the Sugar Plug-in for Microsoft Outlook syncs an Outlook appointment, this is the Outlook appointment item ID |
Parent_Id | String | False |
The ID of the parent Sugar object identified by parent_type |
Parent_Name | String | True | |
Parent_Type | String | True |
The Sugar object to which the call is related |
Recurrence_Id | Datetime | False |
Recurrence ID of call. Original call start date |
Recurring_Source | String | False |
Source of recurring call |
Reminder_Checked | Bool | False |
checkbox indicating whether or not the reminder value is set (Meta-data only) |
Reminder_Time | String | False |
Specifies when a reminder alert should be issued; -1 means no alert; otherwise the number of seconds prior to the start |
Repeat_Count | Int | True |
Number of recurrence |
Repeat_Days | String | False |
Days of month |
Repeat_Dow | String | False |
Days of week in recurrence |
Repeat_Interval | Int | True |
Interval of recurrence |
Repeat_Ordinal | String | False |
Repeat ordinal value |
Repeat_Parent_Id | String | False |
Id of the first element of recurring records |
Repeat_Selector | String | False |
Repeat selector |
Repeat_Type | String | False |
Type of recurrence |
Repeat_Unit | String | False |
Repeat unit value |
Repeat_Until | Date | False |
Repeat until specified date |
Send_Invites | Bool | False |
checkbox indicating whether or not to send out invites (Meta-data only) |
Sentiment_Score_Agent | Decimal | True |
The sentiment score for the agent ranging from -5 to 5 |
Sentiment_Score_Agent_First_Quarter | Decimal | True |
The sentiment score for the agent during the first quarter ranging from -5 to 5 |
Sentiment_Score_Agent_Fourth_Quarter | Decimal | True |
The sentiment score for the agent during the fourth quarter ranging from -5 to 5 |
Sentiment_Score_Agent_Second_Quarter | Decimal | True |
The sentiment score for the agent during the second quarter ranging from -5 to 5 |
Sentiment_Score_Agent_String | String | True | |
Sentiment_Score_Agent_Third_Quarter | Decimal | True |
The sentiment score for the agent during the third quarter ranging from -5 to 5 |
Sentiment_Score_Customer | Decimal | True |
The sentiment score for the customer ranging from -5 to 5 |
Sentiment_Score_Customer_First_Quarter | Decimal | True |
The sentiment score for the customer during the first quarter ranging from -5 to 5 |
Sentiment_Score_Customer_Fourth_Quarter | Decimal | True |
The sentiment score for the customer during the fourth quarter ranging from -5 to 5 |
Sentiment_Score_Customer_Second_Quarter | Decimal | True |
The sentiment score for the customer during the second quarter ranging from -5 to 5 |
Sentiment_Score_Customer_String | String | True | |
Sentiment_Score_Customer_Third_Quarter | Decimal | True |
The sentiment score for the customer during the third quarter ranging from -5 to 5 |
Set_Accept_Links | String | False | |
Start_Next_Journey_Id | String | False | |
Status | String | False |
The status of the call (Held, Not Held, etc.) |
Sync_Key | String | True | |
Tag | String | False | |
Team_Count | String | False | |
Team_Id | String | False |
Team ID for the account |
Team_Name | String | False | |
Team_Set_Id | String | False | |
Transcript | String | True | |
Type_Of_Call_C | String | False |