CallAnnotation
Fetch and update the Annotation for a specific call.
Table-Specific Information
A Call Annotation captures details about the subjective experience of a voice call.
Select
The provider uses the Twilio API to process WHERE clause conditions built with the following column and operator. All other filters are processed client-side.
- CallSid supports the = operator.
For example:
SELECT * FROM CallAnnotation WHERE CallSid='CA78c6b6f8e5a08a9b87a3036d78e9ebd8';
Update
You can update the following fields: AnsweredBy, ConnectivityIssue, QualityIssues, Spam, CallScore, Comment, and Incident.
UPDATE CallAnnotation SET AnsweredBy='human', ConnectivityIssue='no_connectivity_issue', QualityIssues='no_quality_issue', Spam=false, CallScore=4, Comment='tested', Incident='abcd' WHERE CallSid='CA78c6b6f8e5a08a9b87a3036d78e9ebd8'
Columns
| Name | Type | ReadOnly | References | Description |
| CallSid [KEY] | String | True |
Calls.Sid |
The unique SID identifier of the call. |
| AccountSid | String | True |
The account SID that owns the call. | |
| AnsweredBy | String | False |
Specifies which entity answered the call. The allowed values are human, machine, unknown_answered_by. | |
| ConnectivityIssue | String | False |
Specifies the connectivity issue. The allowed values are unknown_connectivity_issue, no_connectivity_issue, invalid_number, caller_id, dropped_call, number_reachability. | |
| QualityIssues | String | False |
Specifies quality issues with the call. The allowed values are no_quality_issue, low_volume, choppy_robotic, echo, dtmf, latency, owa, static_noise. | |
| Spam | Boolean | False |
Specifies if the call was a spam call. | |
| CallScore | Integer | False |
Specifies the call score. An integer value from 1 to 5 where 1 represents very poor and 5 represents very good. The allowed values are 1, 2, 3, 4, 5. | |
| Comment | String | False |
Specifies any comments pertaining to the call. | |
| Incident | String | False |
Specifies the incident or support ticket associated with the call. | |
| Url | String | True |
The URL of this resource. |