CData Python Connector for ServiceNow

Build 25.0.9454

incident_metric

Provides metrics for incidents, including resolution times, reopen rates, and Service Level Agreement (SLA) performance.

Columns

Name Type References Description
md_sys_id String Provides the system identifier (sys_id) that uniquely identifies the metric definition record.
md_active Bool Indicates whether the metric definition is currently active and being applied to incidents.
md_description String Contains a description of the metric definition, explaining its purpose or calculation logic.
md_field String Specifies the field name that the metric definition evaluates or monitors.
md_name String Lists the name of the metric definition for identification within the system.
md_number String Displays the unique number assigned to the metric definition record.
md_order Int Defines the order in which the metric definition is processed relative to others.
md_script String Contains the script that defines custom behavior or calculation logic for the metric definition.
md_sys_class_name String Specifies the system class name that defines the table structure for the metric definition.
md_sys_created_by String Lists the user or process that created the metric definition record.
md_sys_created_on Datetime Displays the date and time when the metric definition record was created.
md_sys_mod_count Int Tracks how many times the metric definition record has been modified.
md_sys_name String Lists the internal system name used to identify the metric definition record.
md_sys_package String Specifies the application package that contains the metric definition record.
md_sys_package_link String Provides a link to the related package record containing this metric definition.
md_sys_policy String Defines the update policy applied to the metric definition during system changes.
md_sys_scope String Specifies the application scope in which the metric definition exists.
md_sys_scope_link String Provides a link to the application scope associated with the metric definition.
md_sys_tags String Contains metadata tags for categorizing or filtering the metric definition record.
md_sys_update_name String Lists the update set entry name that includes the metric definition record.
md_sys_updated_by String Identifies the user or process that last updated the metric definition record.
md_sys_updated_on Datetime Displays the date and time when the metric definition record was last updated.
md_table String Specifies the database table to which the metric definition applies.
md_timeline Bool Indicates whether the metric definition is included in performance timeline tracking.
md_type String Defines the type of metric, such as duration-based, count-based, or custom.
mi_sys_id String Provides the sys_id that uniquely identifies the metric instance record.
mi_business_duration Long Specifies the total business duration measured for the metric instance.
mi_calculation_complete Bool Indicates whether the metric calculation process has been completed.
mi_definition String References the metric definition associated with this metric instance.
mi_definition_link String Provides a link to the related metric definition record.
mi_duration Long Displays the total elapsed duration measured by the metric instance.
mi_end Datetime Specifies the end date and time of the measurement period.
mi_field String Lists the field evaluated for the metric instance calculation.
mi_field_value String Displays the value of the monitored field at the time of measurement.
mi_id String Provides the unique identifier for the metric instance within its context.
mi_start Datetime Specifies the start date and time of the measurement period.
mi_sys_created_by String Lists the user or process that created the metric instance record.
mi_sys_created_on Datetime Displays the date and time when the metric instance record was created.
mi_sys_mod_count Int Tracks how many times the metric instance record has been modified.
mi_sys_tags String Contains metadata tags for categorizing or filtering the metric instance record.
mi_sys_updated_by String Identifies the user or process that last updated the metric instance record.
mi_sys_updated_on Datetime Displays the date and time when the metric instance record was last updated.
mi_table String Specifies the database table associated with the metric instance.
mi_value String Displays the measured or calculated value of the metric instance.
inc_sys_id String Provides the sys_id that uniquely identifies the incident record.
inc_active Bool Indicates whether the incident is active and currently being worked on.
inc_activity_due Datetime Specifies the date and time when the next activity or response is due for the incident.
inc_additional_assignee_list String Lists any additional users assigned to assist with the incident resolution.
inc_approval String Displays the current approval status of the incident.
inc_approval_history String Contains a record of previous approval actions related to the incident.
inc_approval_set Datetime Specifies the date and time when the approval status was last set.
inc_assigned_to String Indicates the user assigned to handle the incident.
inc_assigned_to_link String Provides a link to the user record assigned to the incident.
inc_assignment_group String Lists the group responsible for resolving the incident.
inc_assignment_group_link String Provides a link to the group record assigned to the incident.
inc_business_duration Long Displays the business time elapsed since the incident was opened.
inc_business_service String Specifies the business service affected by the incident.
inc_business_service_link String Provides a link to the related business service record.
inc_business_stc Int Tracks the business Service Transaction Count (STC) associated with the incident.
inc_calendar_duration Long Displays the total calendar time elapsed since the incident was created.
inc_calendar_stc Int Tracks the calendar-based STC for the incident.
inc_caller_id String Identifies the user who reported the incident.
inc_caller_id_link String Provides a link to the user record of the caller who reported the incident.
inc_category String Specifies the category under which the incident is classified.
inc_caused_by String Lists the change, problem, or issue that caused the incident.
inc_caused_by_link String Provides a link to the related record that caused the incident.
inc_child_incidents Int Indicates the number of child incidents linked to the primary incident.
inc_close_code String Specifies the closure code used when resolving the incident.
inc_close_notes String Contains notes or comments entered when closing the incident.
inc_closed_at Datetime Displays the date and time when the incident was closed.
inc_closed_by String Lists the user who closed the incident.
inc_closed_by_link String Provides a link to the user record of the individual who closed the incident.
inc_cmdb_ci String Specifies the Configuration Item (CI) associated with the incident.
inc_cmdb_ci_link String Provides a link to the CI record related to the incident.
inc_comments String Contains comments or updates added to the incident during its lifecycle.
inc_comments_and_work_notes String Combines both comments and work notes entered for the incident record.
inc_company String Identifies the company or business entity associated with the incident.
inc_company_link String Provides a link to the company record associated with the incident.
inc_contact_type String Specifies how the incident was reported, such as phone, email, or self-service portal.
inc_correlation_display String Displays the correlation display name used for linking related incidents.
inc_correlation_id String Lists the correlation identifier (ID) used to relate incidents across systems.
inc_delivery_plan String References the delivery plan tied to the incident resolution process.
inc_delivery_plan_link String Provides a link to the delivery plan record associated with the incident.
inc_delivery_task String Specifies the delivery task related to the incident.
inc_delivery_task_link String Provides a link to the delivery task record associated with the incident.
inc_description String Contains the full description of the incident provided by the reporter or technician.
inc_due_date Datetime Displays the target date and time by which the incident should be resolved.
inc_escalation Int Indicates the escalation level assigned to the incident.
inc_expected_start Datetime Specifies the expected start date and time for incident work.
inc_follow_up Datetime Lists the follow-up date and time for reviewing the incident status.
inc_group_list String Contains a list of groups that have interacted with the incident.
inc_hold_reason Int Specifies the reason code if the incident is placed on hold.
inc_impact Int Defines the impact level of the incident, indicating its effect on business operations.
inc_incident_state Int Displays the current state of the incident, such as new, in progress, or resolved.
inc_knowledge Bool Indicates whether the incident can contribute to a knowledge base article.
inc_location String Specifies the location associated with the incident.
inc_location_link String Provides a link to the location record related to the incident.
inc_made_sla Bool Indicates whether the incident met its SLA targets.
inc_notify Int Defines the notification setting applied to updates about this incident.
inc_number String Displays the unique incident number assigned by the system.
inc_opened_at Datetime Shows the date and time when the incident was first opened.
inc_opened_by String Identifies the user who created or opened the incident record.
inc_opened_by_link String Provides a link to the user record of the person who opened the incident.
inc_order Int Defines the order or sequence for processing related incidents.
inc_parent String References the parent record linked to this incident, if applicable.
inc_parent_incident String Lists the main incident record that this incident is derived from.
inc_parent_incident_link String Provides a link to the parent incident record.
inc_parent_link String Provides a link to the parent record associated with this incident.
inc_priority Int Displays the priority level of the incident, derived from impact and urgency.
inc_problem_id String References the related problem record that the incident is linked to.
inc_problem_id_link String Provides a link to the related problem record.
inc_reassignment_count Int Tracks how many times the incident has been reassigned to different users or groups.
inc_rejection_goto String Specifies the redirection path or action if the incident is rejected.
inc_rejection_goto_link String Provides a link to the redirection configuration used for incident rejection.
inc_reopen_count Int Indicates how many times the incident has been reopened after being closed.
inc_reopened_by String Lists the user who last reopened the incident.
inc_reopened_by_link String Provides a link to the user record of the person who reopened the incident.
inc_reopened_time Datetime Displays the date and time when the incident was last reopened.
inc_resolved_at Datetime Shows the date and time when the incident was resolved.
inc_resolved_by String Lists the user who resolved the incident.
inc_resolved_by_link String Provides a link to the user record of the resolver.
inc_rfc String References the Request for Change (RFC) associated with the incident.
inc_rfc_link String Provides a link to the related RFC record.
inc_route_reason Int Specifies the routing reason code for the incident.
inc_service_offering String Lists the specific service offering affected by the incident.
inc_service_offering_link String Provides a link to the service offering record.
inc_severity Int Indicates the severity level of the incident, reflecting its urgency and business impact.
inc_short_description String Provides a concise summary of the incident for quick reference.
inc_sla_due Datetime Displays the due date and time according to the SLA.
inc_state Int Specifies the current workflow state of the incident, such as active or closed.
inc_subcategory String Lists the subcategory that further classifies the incident type.
inc_sys_class_name String Specifies the system class name that defines the incident record type.
inc_sys_created_by String Identifies the user or process that created the incident record.
inc_sys_created_on Datetime Displays the date and time when the incident record was created.
inc_sys_domain String Specifies the domain to which the incident belongs, supporting domain separation.
inc_sys_domain_path String Displays the domain path hierarchy for the incident record.
inc_sys_mod_count Int Tracks how many times the incident record has been modified.
inc_sys_tags String Contains metadata tags for categorizing or filtering the incident record.
inc_sys_updated_by String Identifies the user or process that last updated the incident record.
inc_sys_updated_on Datetime Displays the date and time when the incident record was last updated.
inc_task_effective_number String Provides the effective task number associated with the incident.
inc_time_worked String Displays the total amount of time spent working on the incident.
inc_u_comments String Contains user-defined comments or notes specific to the incident.
inc_u_some_test_field String Represents a custom test field used for internal or development purposes.
inc_u_test_custom_field String Specifies a custom field added for tracking additional incident-related data.
inc_universal_request String References the associated universal request record.
inc_universal_request_link String Provides a link to the universal request record.
inc_upon_approval String Defines the workflow action triggered when the incident is approved.
inc_upon_reject String Defines the workflow action triggered when the incident is rejected.
inc_urgency Int Indicates the urgency level of the incident, affecting its overall priority.
inc_user_input String Contains any user-provided input or feedback related to the incident.
inc_variables String Lists variables used for incident forms or dynamic data fields.
inc_watch_list String Displays users who are subscribed to receive updates about the incident.
inc_wf_activity String References the workflow activity currently associated with the incident.
inc_wf_activity_link String Provides a link to the related workflow activity record.
inc_work_end Datetime Displays the date and time when work on the incident was completed.
inc_work_notes String Contains internal notes entered by agents while handling the incident.
inc_work_notes_list String Aggregates all work notes associated with the incident.
inc_work_start Datetime Displays the date and time when work on the incident began.

Copyright (c) 2025 CData Software, Inc. - All rights reserved.
Build 25.0.9454