task
Tracks generic task records used by multiple ServiceNow applications, including incidents, problems, and changes.
Columns
| Name | Type | ReadOnly | References | Description |
| delivery_task | String | False |
References the delivery task linked to this record as part of a broader fulfillment or implementation process. | |
| upon_approval | String | False |
Defines the workflow action that occurs automatically when the task is approved. | |
| work_start | Datetime | False |
Records the date and time when work on the task officially began. | |
| delivery_plan | String | False |
References the delivery plan associated with the task, outlining its scheduled execution steps. | |
| rejection_goto | String | False |
Specifies the next task or process flow to follow if this task is rejected. | |
| work_end | Datetime | False |
Captures the date and time when work on the task was completed. | |
| upon_reject | String | False |
Defines the workflow action that is triggered if the task is rejected. | |
| business_service | String | False |
References the business service impacted or supported by the task in the organization's service model. | |
| sys_id [KEY] | String | False |
Provides the system identifier (sys_id) for the task record. | |
| sys_domain | String | False |
Indicates the domain to which the task record belongs in multi-domain configurations. | |
| sys_created_on | Datetime | False |
Records the date and time when the task record was created. | |
| sys_updated_on | Datetime | False |
Specifies the date and time when the task record was last updated. | |
| expected_start | Datetime | False |
Indicates the planned start date and time for the task. | |
| variables | String | False |
Contains workflow variables or parameters relevant to task processing. | |
| number | String | False |
Stores the system-generated unique task number used for identification and tracking. | |
| comments | String | False |
Includes user-provided comments or updates about the task's progress or details. | |
| urgency | String | False |
Defines the urgency level of the task, influencing how it is prioritized in workflows. | |
| opened_at | Datetime | False |
Records the date and time when the task was first opened or initiated. | |
| watch_list | String | False |
Lists users who receive notifications or updates about task status changes. | |
| sla_due | Datetime | False |
Specifies the date and time by which the task's Service Level Agreement (SLA) must be met. | |
| active | String | False |
Indicates whether the task is currently active and pending resolution. | |
| state | String | False |
Shows the current state of the task, such as new, in progress, or closed. | |
| work_notes | String | False |
Contains internal notes recorded by users while performing work on the task. | |
| closed_by | String | False |
Identifies the user who completed or closed the task record. | |
| follow_up | Datetime | False |
Indicates the date and time for the next scheduled follow-up on the task. | |
| work_notes_list | String | False |
Displays a compiled list of all work notes entered for the task record. | |
| cmdb_ci | String | False |
References the Configuration Item (CI) related to the task in the Configuration Management Database (CMDB). | |
| approval_history | String | False |
Maintains a log of approval actions and decisions related to the task. | |
| business_duration | Datetime | False |
Captures the total business time elapsed on the task, excluding non-working hours. | |
| location | String | False |
References the location associated with the task, such as a site, office, or department. | |
| user_input | String | False |
Stores information or feedback entered by the user during task execution. | |
| assigned_to | String | False |
Identifies the user currently responsible for completing the task. | |
| escalation | String | False |
Specifies the escalation level or reason for increasing the task's priority. | |
| time_worked | String | False |
Records the total amount of time spent working on the task. | |
| additional_assignee_list | String | False |
Lists additional users assigned to assist in completing the task. | |
| correlation_id | String | False |
Stores a unique identifier linking this task to external systems or related processes. | |
| comments_and_work_notes | String | False |
Combines user comments and internal work notes for a complete task history. | |
| order | String | False |
Defines the order in which the task is processed relative to other related tasks. | |
| made_sla | String | False |
Indicates whether the task met its defined SLA requirements. | |
| sys_mod_count | String | False |
Tracks the total number of times the task record has been modified. | |
| sys_created_by | String | False |
Identifies the user who originally created the task record. | |
| sys_updated_by | String | False |
Identifies the user who most recently updated the task record. | |
| sys_domain_path | String | False |
Specifies the hierarchical path representing the domain structure for this task. | |
| sys_class_name | String | False |
Defines the system class of the task record, determining its structure and behavior. | |
| parent | String | False |
References the parent record or higher-level task associated with this task. | |
| priority | String | False |
Indicates the priority assigned to the task, determining its order of attention. | |
| close_notes | String | False |
Contains closure notes explaining the resolution or outcome of the task. | |
| reassignment_count | String | False |
Tracks the number of times the task has been reassigned to another user or group. | |
| due_date | Datetime | False |
Specifies the deadline by which the task must be completed. | |
| short_description | String | False |
Provides a concise summary or title describing the task's purpose. | |
| company | String | False |
References the company associated with the task, typically the customer or internal business entity. | |
| approval_set | Datetime | False |
Records the date and time when the current approval status was established. | |
| opened_by | String | False |
Identifies the user who opened or created the task. | |
| contact_type | String | False |
Indicates how the task was initiated, such as through email, phone, or self-service portal. | |
| assignment_group | String | False |
References the group responsible for handling or completing the task. | |
| approval | String | False |
Shows the current approval status of the task, such as requested, approved, or rejected. | |
| calendar_duration | Datetime | False |
Captures the total calendar time elapsed since the task was opened. | |
| knowledge | String | False |
Indicates whether the task information should be converted into a knowledge article after closure. | |
| correlation_display | String | False |
Displays an external reference or correlation label used to link related records. | |
| wf_activity | String | False |
References the workflow activity currently associated with the task. | |
| description | String | False |
Provides a detailed explanation of the task's purpose, requirements, or background. | |
| impact | String | False |
Represents the impact level of the task on business operations or services. | |
| closed_at | Datetime | False |
Records the date and time when the task was officially closed. | |
| group_list | String | False |
Lists all user groups associated with or notified about this task. | |
| activity_due | Datetime | False |
Specifies the date and time when the next action or update is due for this task. |