sc_task_sla
Tracks Service Level Agreement (SLA) adherence for Service Catalog (SC) tasks to ensure timely completion and quality.
Columns
| Name | Type | References | Description |
| taskslatable_sys_id | String | Provides the system identifier (sys_id) for the SLA record associated with this SC task. | |
| taskslatable_active | Bool | Indicates whether the SLA record is currently active and being tracked against service targets. | |
| taskslatable_business_duration | Long | Captures the total business time spent on the task in compliance with business hours, excluding weekends and holidays. | |
| taskslatable_business_pause_duration | Long | Records the amount of business time during which the SLA countdown was paused, such as when the task was on hold. | |
| taskslatable_business_percentage | Decimal | Displays the percentage of business time elapsed relative to the SLA target. | |
| taskslatable_business_time_left | Long | Shows the remaining business time before the SLA breach threshold is reached. | |
| taskslatable_duration | Long | Represents the total elapsed time for SLA tracking, including both business and non-business hours. | |
| taskslatable_end_time | Datetime | Specifies when SLA measurement ended, typically when the task was closed. | |
| taskslatable_has_breached | Bool | Indicates whether the SLA target was breached, meaning the defined completion time was exceeded. | |
| taskslatable_original_breach_time | Datetime | Stores the original projected breach time before any SLA recalculations or pauses. | |
| taskslatable_pause_duration | Long | Captures the total time, in milliseconds, for which the SLA countdown was paused. | |
| taskslatable_pause_time | Datetime | Records the last time the SLA was paused for this task. | |
| taskslatable_percentage | Decimal | Shows the overall progress toward SLA completion as a percentage of total time. | |
| taskslatable_planned_end_time | Datetime | Specifies the planned or expected end time defined in the SLA agreement. | |
| taskslatable_schedule | String | References the work schedule that determines the business hours used for SLA calculations. | |
| taskslatable_schedule_link | String | Provides a link to the schedule record defining the business hours and time zone used in SLA evaluation. | |
| taskslatable_sla | String | References the SLA definition applied to this task. | |
| taskslatable_sla_link | String | Provides a link to the SLA definition record used for tracking performance. | |
| taskslatable_stage | String | Indicates the current SLA stage, such as in progress, paused, or completed. | |
| taskslatable_start_time | Datetime | Records when SLA tracking began for the task. | |
| taskslatable_sys_created_by | String | Identifies the user who created the SLA record. | |
| taskslatable_sys_created_on | Datetime | Records when the SLA record was first created. | |
| taskslatable_sys_mod_count | Int | Tracks the number of times the SLA record has been modified. | |
| taskslatable_sys_tags | String | Stores tags or metadata used to categorize and filter SLA records. | |
| taskslatable_sys_updated_by | String | Identifies the user who last updated the SLA record. | |
| taskslatable_sys_updated_on | Datetime | Records the date and time when the SLA record was last updated. | |
| taskslatable_task | String | References the SC task linked to this SLA record. | |
| taskslatable_task_link | String | Provides a link to the task record monitored by the SLA. | |
| taskslatable_time_left | Long | Displays the remaining time, in business hours, before the SLA is breached. | |
| taskslatable_timezone | String | Specifies the time zone used for SLA calculations and timestamps. | |
| sct_sys_id | String | Provides the sys_id for the SC task record used to track fulfillment progress. | |
| sct_active | Bool | Indicates whether the task is currently active and in progress. | |
| sct_activity_due | Datetime | Specifies when the next scheduled activity or workflow step for the task is due. | |
| sct_additional_assignee_list | String | Lists additional users assigned to collaborate on completing the task. | |
| sct_approval | String | Shows the task's current approval status, such as requested, approved, or rejected. | |
| sct_approval_history | String | Stores the complete history of approvals, including approvers, decisions, and timestamps. | |
| sct_approval_set | Datetime | Records the date and time when the approval status was last updated. | |
| sct_assigned_to | String | Identifies the user currently responsible for fulfilling the task. | |
| sct_assigned_to_link | String | Provides a link to the user record assigned to the task. | |
| sct_assignment_group | String | References the group responsible for managing or resolving the task. | |
| sct_assignment_group_link | String | Provides a link to the assignment group record. | |
| sct_business_duration | Long | Captures the total business time spent on the task, excluding non-working hours. | |
| sct_business_service | String | References the business service associated with the task. | |
| sct_business_service_link | String | Provides a link to the business service record connected to the task. | |
| sct_calendar_duration | Long | Shows the total elapsed time from task creation to completion, including weekends and holidays. | |
| sct_calendar_stc | Int | Represents the total calendar duration in seconds, used for analytics and reporting. | |
| sct_close_notes | String | Contains closure notes or remarks entered when the task was completed. | |
| sct_closed_at | Datetime | Records the date and time when the task was closed. | |
| sct_closed_by | String | Identifies the user who closed the task. | |
| sct_closed_by_link | String | Provides a link to the record of the user who closed the task. | |
| sct_cmdb_ci | String | References the Configuration Item (CI) associated with the task. | |
| sct_cmdb_ci_link | String | Provides a link to the CI record related to the task. | |
| sct_comments | String | Captures user-entered comments related to the task. | |
| sct_comments_and_work_notes | String | Stores both customer-facing comments and internal work notes used by fulfillers. | |
| sct_company | String | References the company or organizational entity associated with the task. | |
| sct_company_link | String | Provides a link to the company record related to the task. | |
| sct_contact_type | String | Indicates how the task was initiated, such as through the service portal, email, or workflow automation. | |
| sct_correlation_display | String | Displays a readable reference for correlating the task with external systems or processes. | |
| sct_correlation_id | String | Stores a unique identifier linking the task to integrations or external records. | |
| sct_delivery_plan | String | References the delivery plan that outlines fulfillment steps for the task. | |
| sct_delivery_plan_link | String | Provides a link to the delivery plan record. | |
| sct_delivery_task | String | References the related delivery task responsible for executing a service component. | |
| sct_delivery_task_link | String | Provides a link to the delivery task record. | |
| sct_description | String | Provides a detailed description of the task and its purpose. | |
| sct_due_date | Datetime | Indicates the date and time when the task is expected to be completed. | |
| sct_escalation | Int | Shows the escalation level, indicating whether the task has been elevated for faster resolution. | |
| sct_expected_start | Datetime | Specifies when the task is expected to begin based on scheduling or workflow conditions. | |
| sct_follow_up | Datetime | Defines a date for follow-up actions or reviews related to the task. | |
| sct_group_list | String | Lists all groups that have participated in processing or approving the task. | |
| sct_impact | Int | Represents the level of business impact if the task is delayed or unresolved. | |
| sct_knowledge | Bool | Indicates whether the task resulted in creating or referencing a knowledge article. | |
| sct_location | String | References the location associated with the task, such as the requester's site. | |
| sct_location_link | String | Provides a link to the location record. | |
| sct_made_sla | Bool | Indicates whether the task met its SLA targets. | |
| sct_number | String | Stores the unique task number automatically generated for tracking purposes. | |
| sct_opened_at | Datetime | Records the timestamp when the task was created or opened. | |
| sct_opened_by | String | Identifies the user who created or initiated the task. | |
| sct_opened_by_link | String | Provides a link to the user record of the person who opened the task. | |
| sct_order | Int | Specifies the order in which this task appears or is processed in workflows. | |
| sct_parent | String | References the parent record associated with the task, such as the service request. | |
| sct_parent_link | String | Provides a link to the parent record in the hierarchy. | |
| sct_priority | Int | Represents the task's priority, based on its urgency and impact. | |
| sct_reassignment_count | Int | Tracks how many times the task has been reassigned between users or groups. | |
| sct_rejection_goto | String | Specifies the workflow stage the process moves to when the task is rejected. | |
| sct_rejection_goto_link | String | Provides a link to the workflow element triggered upon rejection. | |
| sct_request | String | References the overall service request associated with this task. | |
| sct_request_item | String | References the specific catalog item linked to the task. | |
| sct_request_item_link | String | Provides a link to the catalog item record. | |
| sct_request_link | String | Provides a link to the parent service request record. | |
| sct_route_reason | Int | Displays the reason or rule used for routing the task to its assigned group. | |
| sct_sc_catalog | String | References the SC associated with this task. | |
| sct_sc_catalog_link | String | Provides a link to the SC record. | |
| sct_service_offering | String | References the service offering that defines the type of service fulfilled through this task. | |
| sct_service_offering_link | String | Provides a link to the related service offering record. | |
| sct_short_description | String | Provides a concise summary describing the purpose of the task. | |
| sct_sla_due | Datetime | Specifies the date and time by which the SLA target must be achieved for this task. | |
| sct_state | Int | Represents the current workflow state, such as open, in progress, or closed. | |
| sct_sys_class_name | String | Defines the system class for the record, determining its form and workflow behavior. | |
| sct_sys_created_by | String | Identifies the user who created the task record. | |
| sct_sys_created_on | Datetime | Records when the task record was created. | |
| sct_sys_domain | String | Specifies the domain associated with this task record in domain-separated instances. | |
| sct_sys_domain_path | String | Displays the hierarchical domain path for the record. | |
| sct_sys_mod_count | Int | Tracks how many times the task record has been modified. | |
| sct_sys_tags | String | Stores metadata tags used to organize or filter task records. | |
| sct_sys_updated_by | String | Identifies the user who last updated the task record. | |
| sct_sys_updated_on | Datetime | Records when the task record was last updated. | |
| sct_task_effective_number | String | Stores the effective task number used for tracking and reporting. | |
| sct_time_worked | String | Displays the total amount of time logged as work on the task. | |
| sct_u_comments | String | Captures additional comments or notes added by users or fulfillers. | |
| sct_u_some_test_field | String | Represents a custom test field used for configuration or internal validation. | |
| sct_universal_request | String | References a universal request record grouping related catalog or workflow activities. | |
| sct_universal_request_link | String | Provides a link to the universal request record. | |
| sct_upon_approval | String | Defines the automatic action performed when the task is approved. | |
| sct_upon_reject | String | Defines the automatic action performed when the task is rejected. | |
| sct_urgency | Int | Indicates how urgently the task must be fulfilled, contributing to the priority calculation. | |
| sct_user_input | String | Captures data entered by the user during task submission or updates. | |
| sct_variables | String | Stores variable data or dynamic form inputs associated with the task. | |
| sct_watch_list | String | Lists users who receive notifications about updates to this task. | |
| sct_wf_activity | String | References the workflow activity currently executing for the task. | |
| sct_wf_activity_link | String | Provides a link to the workflow activity record. | |
| sct_work_end | Datetime | Records when work on the task was completed. | |
| sct_work_notes | String | Contains internal work notes added by fulfillers during the task lifecycle. | |
| sct_work_notes_list | String | Stores all work notes associated with the task for auditing and visibility. | |
| sct_work_start | Datetime | Records when work on the task began. |