sc_req_item_sla
Displays Service Level Agreement (SLA) compliance details for request items in the Service Catalog (SC).
Columns
| Name | Type | References | Description |
| taskslatable_sys_id | String | Provides the system identifier (sys_id) for the SLA task record that tracks service-level compliance for each requested item. | |
| taskslatable_active | Bool | Indicates whether the SLA record is currently active and being measured against defined service targets. | |
| taskslatable_business_duration | Long | Captures the total business time spent toward fulfilling the SLA, excluding non-working hours such as weekends or holidays. | |
| taskslatable_business_pause_duration | Long | Records the total business time during which the SLA countdown was paused, such as when the item was on hold. | |
| taskslatable_business_percentage | Decimal | Shows the percentage of business time elapsed relative to the SLA target. | |
| taskslatable_business_time_left | Long | Represents the remaining business time available before the SLA breach occurs. | |
| taskslatable_duration | Long | Displays the total elapsed time, including both working and non-working hours, for the SLA tracking period. | |
| taskslatable_end_time | Datetime | Specifies when the SLA measurement ended, typically when the request was completed or closed. | |
| taskslatable_has_breached | Bool | Indicates whether the SLA target was breached, meaning the defined time limit was exceeded. | |
| taskslatable_original_breach_time | Datetime | Stores the initially calculated breach time for the SLA before any adjustments or pauses. | |
| taskslatable_pause_duration | Long | Captures the total amount of time the SLA was paused, regardless of business hours. | |
| taskslatable_pause_time | Datetime | Indicates when the SLA was last paused, typically due to a status change or dependency. | |
| taskslatable_percentage | Decimal | Displays the total progress toward the SLA target as a percentage, combining both business and calendar time. | |
| taskslatable_planned_end_time | Datetime | Specifies the planned or target end time for the SLA based on its definition. | |
| taskslatable_schedule | String | References the schedule used to calculate business hours for SLA measurement. | |
| taskslatable_schedule_link | String | Provides a link to the schedule record defining working hours for the SLA. | |
| taskslatable_sla | String | References the specific SLA definition applied to this requested item. | |
| taskslatable_sla_link | String | Provides a link to the SLA definition record used for performance tracking. | |
| taskslatable_stage | String | Indicates the current stage of the SLA, such as in progress, paused, or completed. | |
| taskslatable_start_time | Datetime | Records when SLA tracking began for this requested item. | |
| taskslatable_sys_created_by | String | Indicates the user who created the SLA task record. | |
| taskslatable_sys_created_on | Datetime | Records when the SLA task record was first created. | |
| taskslatable_sys_mod_count | Int | Tracks how many times the SLA record has been modified. | |
| taskslatable_sys_tags | String | Stores tags or metadata for organizing and filtering SLA records. | |
| taskslatable_sys_updated_by | String | Indicates the user who last updated the SLA task record. | |
| taskslatable_sys_updated_on | Datetime | Records the date and time when the SLA task record was last modified. | |
| taskslatable_task | String | References the catalog item or task that this SLA record monitors. | |
| taskslatable_task_link | String | Provides a link to the associated task or catalog item record. | |
| taskslatable_time_left | Long | Displays the remaining total time (business and calendar) before the SLA target is breached. | |
| taskslatable_timezone | String | Specifies the time zone used for SLA time calculations and timestamps. | |
| sci_sys_id | String | Provides the sys_id for the requested item associated with this SLA record. | |
| sci_active | Bool | Indicates whether the requested item is active and currently being fulfilled. | |
| sci_activity_due | Datetime | Specifies when the next activity or workflow step related to the request is due. | |
| sci_additional_assignee_list | String | Lists additional users assigned to collaborate on fulfilling the request. | |
| sci_approval | String | Shows the current approval state of the requested item, such as pending, approved, or rejected. | |
| sci_approval_history | String | Contains the full approval history for the request, including approvers and timestamps. | |
| sci_approval_set | Datetime | Records when the approval status was most recently set or changed. | |
| sci_assigned_to | String | Identifies the user responsible for fulfilling this requested item. | |
| sci_assigned_to_link | String | Provides a link to the user record assigned to the request. | |
| sci_assignment_group | String | References the group responsible for handling or processing the request. | |
| sci_assignment_group_link | String | Provides a link to the assignment group record. | |
| sci_backordered | Bool | Indicates whether the requested item has been backordered due to lack of availability. | |
| sci_billable | Bool | Specifies whether the requested item is billable and contributes to financial chargeback or cost recovery. | |
| sci_business_duration | Long | Captures the total business time spent on fulfilling the requested item, excluding non-working hours. | |
| sci_business_service | String | References the business service that the request supports or affects. | |
| sci_business_service_link | String | Provides a link to the related business service record. | |
| sci_calendar_duration | Long | Shows the total elapsed time from creation to completion of the requested item, including non-business hours. | |
| sci_cat_item | String | References the catalog item that was requested through the SC. | |
| sci_cat_item_link | String | Provides a link to the catalog item record associated with the request. | |
| sci_close_notes | String | Contains final notes or closure remarks entered when the request was completed. | |
| sci_closed_at | Datetime | Records the date and time when the requested item was marked as closed. | |
| sci_closed_by | String | Identifies the user who closed the requested item record. | |
| sci_closed_by_link | String | Provides a link to the record of the user who closed the request. | |
| sci_cmdb_ci | String | References the Configuration Item (CI) related to the requested item. | |
| sci_cmdb_ci_link | String | Provides a link to the CI record associated with this request. | |
| sci_comments | String | Captures user-entered comments or notes regarding the requested item. | |
| sci_comments_and_work_notes | String | Stores both customer-facing comments and internal work notes for tracking fulfillment progress. | |
| sci_company | String | References the company or business entity linked to the request. | |
| sci_company_link | String | Provides a link to the company record associated with this request. | |
| sci_configuration_item | String | Specifies the CI being requested or affected. | |
| sci_configuration_item_link | String | Provides a link to the CI record. | |
| sci_contact_type | String | Indicates the channel or method used to create the request, such as portal, email, or phone. | |
| sci_context | String | References the workflow context managing this request's execution. | |
| sci_context_link | String | Provides a link to the context record in the workflow engine. | |
| sci_correlation_display | String | Displays a human-readable correlation reference used to link this request with external systems. | |
| sci_correlation_id | String | Stores the correlation identifier that connects this request to an external integration or process. | |
| sci_delivery_plan | String | References the delivery plan defining how the request will be fulfilled. | |
| sci_delivery_plan_link | String | Provides a link to the delivery plan record. | |
| sci_delivery_task | String | References the task responsible for delivering the requested item. | |
| sci_delivery_task_link | String | Provides a link to the delivery task record associated with the request. | |
| sci_description | String | Provides a detailed explanation of the requested item and its fulfillment requirements. | |
| sci_due_date | Datetime | Indicates the date and time when the requested item is expected to be fulfilled. | |
| sci_escalation | Int | Shows the escalation level of the request, determining its urgency and visibility. | |
| sci_estimated_delivery | Datetime | Displays the estimated delivery date for the requested item. | |
| sci_expected_start | Datetime | Specifies when fulfillment work is expected to start. | |
| sci_flow_context | String | References the Flow Designer context that automates this request's actions. | |
| sci_flow_context_link | String | Provides a link to the flow context record. | |
| sci_follow_up | Datetime | Sets a reminder or follow-up date for the requested item. | |
| sci_group_list | String | Lists all groups involved in processing or approving the request. | |
| sci_impact | Int | Indicates the potential business impact level of the requested item. | |
| sci_knowledge | Bool | Shows whether knowledge content was created or linked during fulfillment. | |
| sci_location | String | References the location tied to the request, such as the requester's site or department. | |
| sci_location_link | String | Provides a link to the associated location record. | |
| sci_made_sla | Bool | Indicates whether the request met its defined SLA targets. | |
| sci_number | String | Stores the automatically generated request number used for identification and tracking. | |
| sci_opened_at | Datetime | Records when the requested item was created or opened. | |
| sci_opened_by | String | Identifies the user who opened or submitted the request. | |
| sci_opened_by_link | String | Provides a link to the user record of the requester. | |
| sci_order | Int | Defines the order in which this item appears in the request or workflow sequence. | |
| sci_order_guide | String | References the order guide that generated this requested item. | |
| sci_order_guide_link | String | Provides a link to the order guide record. | |
| sci_parent | String | References the parent record that this requested item belongs to, such as a main request. | |
| sci_parent_link | String | Provides a link to the parent record. | |
| sci_price | Decimal | Displays the price associated with the requested item as configured in the catalog. | |
| sci_priority | Int | Indicates the request's priority level based on its impact and urgency. | |
| sci_quantity | Int | Specifies how many units of the catalog item were requested. | |
| sci_reassignment_count | Int | Tracks how many times the request has been reassigned between users or groups. | |
| sci_recurring_frequency | String | Defines how often recurring charges or deliveries occur for this requested item. | |
| sci_recurring_price | Decimal | Specifies the recurring cost associated with the item based on its frequency. | |
| sci_rejection_goto | String | Defines the action or stage the workflow should move to if the request is rejected. | |
| sci_rejection_goto_link | String | Provides a link to the workflow element triggered upon rejection. | |
| sci_request | String | References the parent request record containing this catalog item. | |
| sci_request_link | String | Provides a link to the parent request record. | |
| sci_requested_for | String | Identifies the user for whom the item was requested. | |
| sci_requested_for_link | String | Provides a link to the user record of the person the request was made for. | |
| sci_route_reason | Int | Shows the routing reason or rule that determined how the request was assigned. | |
| sci_sc_catalog | String | References the SC from which this request originated. | |
| sci_sc_catalog_link | String | Provides a link to the SC record. | |
| sci_service_offering | String | References the specific service offering associated with the request. | |
| sci_service_offering_link | String | Provides a link to the service offering record. | |
| sci_short_description | String | Provides a brief summary or title describing the requested item. | |
| sci_sla_due | Datetime | Specifies the date and time by which the SLA for this request must be met. | |
| sci_stage | String | Shows the current workflow or fulfillment stage for this requested item. | |
| sci_state | Int | Represents the request's current state, such as open, in progress, or closed. | |
| sci_sys_class_name | String | Defines the record's system class, determining its structure and behavior in the platform. | |
| sci_sys_created_by | String | Indicates the user who created the requested item record. | |
| sci_sys_created_on | Datetime | Records when the requested item record was first created. | |
| sci_sys_domain | String | Specifies the domain to which this record belongs in multi-tenant setups. | |
| sci_sys_domain_path | String | Displays the hierarchical path of the record's domain. | |
| sci_sys_mod_count | Int | Tracks how many times the record has been modified. | |
| sci_sys_tags | String | Stores metadata tags used for organizing and filtering the requested item. | |
| sci_sys_updated_by | String | Indicates the user who last updated the requested item record. | |
| sci_sys_updated_on | Datetime | Records the timestamp of the most recent update. | |
| sci_task_effective_number | String | Stores the effective task number used for tracking and reporting. | |
| sci_time_worked | String | Displays the total time spent working on this requested item. | |
| sci_u_comments | String | Captures additional comments added by the user or fulfiller. | |
| sci_u_some_test_field | String | Represents a custom test field used for configuration or internal validation. | |
| sci_universal_request | String | References a universal request record that consolidates multiple catalog actions. | |
| sci_universal_request_link | String | Provides a link to the universal request record. | |
| sci_upon_approval | String | Specifies the action performed automatically when the request is approved. | |
| sci_upon_reject | String | Specifies the action performed automatically when the request is rejected. | |
| sci_urgency | Int | Indicates how urgently the requested item must be fulfilled, contributing to priority calculation. | |
| sci_user_input | String | Captures values entered by the user during request submission. | |
| sci_variables | String | Stores all variable data and responses associated with this request. | |
| sci_watch_list | String | Lists users who receive notifications or updates about changes to the request. | |
| sci_wf_activity | String | References the workflow activity currently executing for this requested item. | |
| sci_wf_activity_link | String | Provides a link to the workflow activity record. | |
| sci_work_end | Datetime | Records when fulfillment work on this item was completed. | |
| sci_work_notes | String | Contains internal work notes added by fulfillers while processing the request. | |
| sci_work_notes_list | String | Stores the list of all work notes associated with this request. | |
| sci_work_start | Datetime | Records when work began on fulfilling the requested item. |