Power BI Connector for ServiceNow

Build 25.0.9454

sc_cat_item

Stores catalog items offered through the Service Catalog (SC), such as products or services.

Columns

Name Type ReadOnly References Description
category String False

Specifies the catalog category that contains this item, helping organize items within the SC for easier navigation.

model String False

References the model or template record that defines the default configuration of this catalog item.

mobile_picture_type String False

Determines the file type or format of the mobile image displayed for this item in the ServiceNow mobile app.

no_search String False

If enabled, prevents the item from appearing in catalog search results, keeping it hidden unless directly accessed.

billable String False

Indicates whether the item is billable and should generate associated cost entries or charges.

group String False

Identifies the fulfillment or owning group responsible for handling requests for this catalog item.

picture String False

References the main image displayed with the catalog item, often used for visual identification in listings.

no_order_now String False

If enabled, removes the 'Order Now' button, preventing users from submitting the item directly from its form.

price String False

Displays the item's list price as seen by the end user, typically calculated or defined in the item configuration.

meta String False

Contains additional metadata describing the item's behavior, configuration, or relationships within the catalog.

roles String False

Lists the user roles required to view or request this catalog item, enforcing access control and entitlement.

start_closed String False

If enabled, loads variable sections of the item form in a collapsed state to simplify the user interface.

short_description String False

Provides a brief summary of the item shown in catalog listings and request forms.

template String False

References a predefined template used to populate fields when the item creates or updates other records.

icon String False

Specifies the small icon that appears alongside the item's name in catalog listings.

use_sc_layout String False

If enabled, ensures the item uses the SC layout rather than a customized page layout.

omit_price String False

Hides the item's price from view when displayed in the catalog, commonly used for internal or zero-cost items.

vendor String False

Identifies the external vendor or supplier associated with the catalog item.

list_price String False

Stores the standard or base price before any discounts or modifications are applied.

visible_standalone String False

Indicates whether this item is visible as a standalone offering rather than only as part of a bundle or guide.

recurring_frequency String False

Defines how often a recurring fee applies for this item, such as monthly or annually.

entitlement_script String False

Specifies a script that determines user eligibility or entitlement to request this catalog item.

cost String False

Represents the internal or operational cost to the organization for delivering this item.

workflow String False

References the workflow that is triggered when a request for this item is submitted.

custom_cart String False

Indicates whether this item uses a custom shopping cart behavior or user interface for ordering.

sc_ic_item_staging String False

References a staging record used by the Service Catalog Item Designer (SCIC) during item configuration or testing.

image String False

Specifies an alternative image to display for the item, typically in tiles or list views.

delivery_time Datetime False

Indicates the estimated or target delivery time for fulfilling the item's request.

mobile_picture String False

Stores the image displayed for the item in mobile catalog interfaces.

no_order String False

If enabled, prevents the item from being ordered entirely, allowing it to serve as informational only.

ignore_price String False

If set, ignores pricing rules and prevents the price from being displayed or used in calculations.

location String False

Specifies a default or required location tied to the request, such as a delivery site or department.

delivery_plan String False

References the delivery plan that defines the fulfillment sequence and delivery tasks for this item.

no_proceed_checkout String False

If enabled, removes the 'Proceed to Checkout' option after adding the item to the cart.

name String False

Provides the display name of the catalog item as shown to end users in the catalog.

description String False

Offers a detailed explanation of the item's purpose, usage, and request details.

active String False

Indicates whether the item is active and available for ordering in the Service Catalog.

order String False

Defines the display order of the item relative to others within the same category.

sc_catalogs String False

Lists the SCs that include this item, allowing it to appear in multiple catalogs.

type String False

Specifies the item type, such as standard item, record producer, or order guide.

mobile_hide_price String False

If enabled, hides the price when the item is viewed through a mobile device.

no_cart String False

If enabled, removes the 'Add to Cart' button to restrict ordering from certain views.

visible_guide String False

Specifies whether the item should be visible in order guides and multi-step request processes.

ordered_item_link String False

Stores the link to the record created when this catalog item is ordered, such as a request or incident.

visible_bundle String False

If enabled, makes the item visible within bundled offerings in the catalog.

recurring_price String False

Displays the recurring price that applies according to the defined frequency, such as a subscription fee.

sys_id [KEY] String False

Provides the system identifier (sys_id) for this catalog item record, ensuring it can be uniquely referenced.

delivery_plan_script String False

Contains a script that customizes or extends the behavior of the associated delivery plan.

preview String False

Stores the preview image or URL used when displaying the item before selection.

sc_ic_version String False

Indicates the version of the Service Catalog Item Designer configuration associated with this item.

no_quantity String False

If enabled, hides the quantity selector, restricting users to ordering one unit per request.

availability String False

Defines the item's availability status or schedule, such as available, retired, or limited.

sys_policy String False

Indicates which system policy applies to the record, such as update or access control.

sys_replace_on_upgrade String False

Specifies whether this record is replaced automatically during a system upgrade.

sys_customer_update String False

Indicates whether the record has been modified by a customer after installation.

sys_scope String False

Identifies the application scope that owns and maintains this catalog item record.

sys_package String False

References the application package in which this catalog item is delivered.

sys_updated_on Datetime False

Records the date and time when this catalog item record was last updated.

sys_created_on Datetime False

Records the date and time when this catalog item record was first created.

sys_name String False

Stores the internal name used by the platform to identify this record.

sys_updated_by String False

Indicates the user who last modified the record.

sys_created_by String False

Indicates the user who created the record.

sys_class_name String False

Specifies the system class that defines the data structure of this record.

sys_mod_count String False

Tracks how many times this catalog item record has been modified.

sys_update_name String False

Stores the update set name used for tracking platform updates and deployments.

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Build 25.0.9454