sc_cat_item
Stores catalog items offered through the Service Catalog (SC), such as products or services.
Columns
| Name | Type | ReadOnly | References | Description |
| category | String | False |
Specifies the catalog category that contains this item, helping organize items within the SC for easier navigation. | |
| model | String | False |
References the model or template record that defines the default configuration of this catalog item. | |
| mobile_picture_type | String | False |
Determines the file type or format of the mobile image displayed for this item in the ServiceNow mobile app. | |
| no_search | String | False |
If enabled, prevents the item from appearing in catalog search results, keeping it hidden unless directly accessed. | |
| billable | String | False |
Indicates whether the item is billable and should generate associated cost entries or charges. | |
| group | String | False |
Identifies the fulfillment or owning group responsible for handling requests for this catalog item. | |
| picture | String | False |
References the main image displayed with the catalog item, often used for visual identification in listings. | |
| no_order_now | String | False |
If enabled, removes the 'Order Now' button, preventing users from submitting the item directly from its form. | |
| price | String | False |
Displays the item's list price as seen by the end user, typically calculated or defined in the item configuration. | |
| meta | String | False |
Contains additional metadata describing the item's behavior, configuration, or relationships within the catalog. | |
| roles | String | False |
Lists the user roles required to view or request this catalog item, enforcing access control and entitlement. | |
| start_closed | String | False |
If enabled, loads variable sections of the item form in a collapsed state to simplify the user interface. | |
| short_description | String | False |
Provides a brief summary of the item shown in catalog listings and request forms. | |
| template | String | False |
References a predefined template used to populate fields when the item creates or updates other records. | |
| icon | String | False |
Specifies the small icon that appears alongside the item's name in catalog listings. | |
| use_sc_layout | String | False |
If enabled, ensures the item uses the SC layout rather than a customized page layout. | |
| omit_price | String | False |
Hides the item's price from view when displayed in the catalog, commonly used for internal or zero-cost items. | |
| vendor | String | False |
Identifies the external vendor or supplier associated with the catalog item. | |
| list_price | String | False |
Stores the standard or base price before any discounts or modifications are applied. | |
| visible_standalone | String | False |
Indicates whether this item is visible as a standalone offering rather than only as part of a bundle or guide. | |
| recurring_frequency | String | False |
Defines how often a recurring fee applies for this item, such as monthly or annually. | |
| entitlement_script | String | False |
Specifies a script that determines user eligibility or entitlement to request this catalog item. | |
| cost | String | False |
Represents the internal or operational cost to the organization for delivering this item. | |
| workflow | String | False |
References the workflow that is triggered when a request for this item is submitted. | |
| custom_cart | String | False |
Indicates whether this item uses a custom shopping cart behavior or user interface for ordering. | |
| sc_ic_item_staging | String | False |
References a staging record used by the Service Catalog Item Designer (SCIC) during item configuration or testing. | |
| image | String | False |
Specifies an alternative image to display for the item, typically in tiles or list views. | |
| delivery_time | Datetime | False |
Indicates the estimated or target delivery time for fulfilling the item's request. | |
| mobile_picture | String | False |
Stores the image displayed for the item in mobile catalog interfaces. | |
| no_order | String | False |
If enabled, prevents the item from being ordered entirely, allowing it to serve as informational only. | |
| ignore_price | String | False |
If set, ignores pricing rules and prevents the price from being displayed or used in calculations. | |
| location | String | False |
Specifies a default or required location tied to the request, such as a delivery site or department. | |
| delivery_plan | String | False |
References the delivery plan that defines the fulfillment sequence and delivery tasks for this item. | |
| no_proceed_checkout | String | False |
If enabled, removes the 'Proceed to Checkout' option after adding the item to the cart. | |
| name | String | False |
Provides the display name of the catalog item as shown to end users in the catalog. | |
| description | String | False |
Offers a detailed explanation of the item's purpose, usage, and request details. | |
| active | String | False |
Indicates whether the item is active and available for ordering in the Service Catalog. | |
| order | String | False |
Defines the display order of the item relative to others within the same category. | |
| sc_catalogs | String | False |
Lists the SCs that include this item, allowing it to appear in multiple catalogs. | |
| type | String | False |
Specifies the item type, such as standard item, record producer, or order guide. | |
| mobile_hide_price | String | False |
If enabled, hides the price when the item is viewed through a mobile device. | |
| no_cart | String | False |
If enabled, removes the 'Add to Cart' button to restrict ordering from certain views. | |
| visible_guide | String | False |
Specifies whether the item should be visible in order guides and multi-step request processes. | |
| ordered_item_link | String | False |
Stores the link to the record created when this catalog item is ordered, such as a request or incident. | |
| visible_bundle | String | False |
If enabled, makes the item visible within bundled offerings in the catalog. | |
| recurring_price | String | False |
Displays the recurring price that applies according to the defined frequency, such as a subscription fee. | |
| sys_id [KEY] | String | False |
Provides the system identifier (sys_id) for this catalog item record, ensuring it can be uniquely referenced. | |
| delivery_plan_script | String | False |
Contains a script that customizes or extends the behavior of the associated delivery plan. | |
| preview | String | False |
Stores the preview image or URL used when displaying the item before selection. | |
| sc_ic_version | String | False |
Indicates the version of the Service Catalog Item Designer configuration associated with this item. | |
| no_quantity | String | False |
If enabled, hides the quantity selector, restricting users to ordering one unit per request. | |
| availability | String | False |
Defines the item's availability status or schedule, such as available, retired, or limited. | |
| sys_policy | String | False |
Indicates which system policy applies to the record, such as update or access control. | |
| sys_replace_on_upgrade | String | False |
Specifies whether this record is replaced automatically during a system upgrade. | |
| sys_customer_update | String | False |
Indicates whether the record has been modified by a customer after installation. | |
| sys_scope | String | False |
Identifies the application scope that owns and maintains this catalog item record. | |
| sys_package | String | False |
References the application package in which this catalog item is delivered. | |
| sys_updated_on | Datetime | False |
Records the date and time when this catalog item record was last updated. | |
| sys_created_on | Datetime | False |
Records the date and time when this catalog item record was first created. | |
| sys_name | String | False |
Stores the internal name used by the platform to identify this record. | |
| sys_updated_by | String | False |
Indicates the user who last modified the record. | |
| sys_created_by | String | False |
Indicates the user who created the record. | |
| sys_class_name | String | False |
Specifies the system class that defines the data structure of this record. | |
| sys_mod_count | String | False |
Tracks how many times this catalog item record has been modified. | |
| sys_update_name | String | False |
Stores the update set name used for tracking platform updates and deployments. |