problem_sla
Tracks Service Level Agreement (SLA) compliance for problem records to ensure service-level targets are achieved.
Columns
| Name | Type | References | Description |
| taskslatable_sys_id | String | Provides the system identifier (sys_id) for the problem SLA task record. | |
| taskslatable_active | Bool | Indicates whether the problem SLA task record is currently active. | |
| taskslatable_business_duration | Long | Shows the total business duration tracked for the SLA task, excluding non-working hours. | |
| taskslatable_business_pause_duration | Long | Displays the total time the SLA task was paused during business hours. | |
| taskslatable_business_percentage | Decimal | Indicates the percentage of the SLA elapsed within business hours. | |
| taskslatable_business_time_left | Long | Shows the remaining business time before the SLA breach, expressed in milliseconds. | |
| taskslatable_duration | Long | Displays the total elapsed time of the SLA task, including non-business hours. | |
| taskslatable_end_time | Datetime | Specifies the date and time when the SLA task ended. | |
| taskslatable_has_breached | Bool | Indicates whether the SLA task has breached its defined target. | |
| taskslatable_original_breach_time | Datetime | Shows the initially calculated breach time for the SLA task. | |
| taskslatable_pause_duration | Long | Displays the total duration for which the SLA task was paused. | |
| taskslatable_pause_time | Datetime | Specifies when the SLA task was last paused. | |
| taskslatable_percentage | Decimal | Indicates the overall SLA completion percentage based on elapsed time. | |
| taskslatable_planned_end_time | Datetime | Shows the planned completion time for the SLA task. | |
| taskslatable_schedule | String | References the schedule used to calculate SLA timelines for the task. | |
| taskslatable_schedule_link | String | Provides a link to the related schedule record used by the SLA. | |
| taskslatable_sla | String | Specifies the service level agreement definition applied to the problem. | |
| taskslatable_sla_link | String | Provides a link to the related SLA definition record. | |
| taskslatable_stage | String | Indicates the current stage of the SLA task, such as in progress or completed. | |
| taskslatable_start_time | Datetime | Shows when the SLA tracking began for the problem record. | |
| taskslatable_sys_created_by | String | Identifies the user who created the SLA task record. | |
| taskslatable_sys_created_on | Datetime | Displays the date and time when the SLA task record was created. | |
| taskslatable_sys_mod_count | Int | Tracks how many times the SLA task record has been modified. | |
| taskslatable_sys_tags | String | Lists tags associated with the SLA task record for tracking or reporting. | |
| taskslatable_sys_updated_by | String | Indicates the user who last updated the SLA task record. | |
| taskslatable_sys_updated_on | Datetime | Shows the date and time when the SLA task record was last updated. | |
| taskslatable_task | String | References the problem task associated with this SLA record. | |
| taskslatable_task_link | String | Provides a link to the related problem task record. | |
| taskslatable_time_left | Long | Displays the remaining time before the SLA target is breached, in milliseconds. | |
| taskslatable_timezone | String | Specifies the time zone used for calculating the SLA times. | |
| prb_sys_id | String | Provides the sys_id for the problem record linked to the SLA. | |
| prb_active | Bool | Indicates whether the problem record is active or resolved. | |
| prb_activity_due | Datetime | Shows the date and time when the next action or activity is due for the problem. | |
| prb_additional_assignee_list | String | Lists additional users assigned to the problem for collaboration. | |
| prb_approval | String | Specifies the current approval status of the problem record. | |
| prb_approval_history | String | Displays a log of previous approvals associated with the problem. | |
| prb_approval_set | Datetime | Indicates when the approval status was last updated. | |
| prb_assigned_to | String | Identifies the user currently assigned to the problem. | |
| prb_assigned_to_link | String | Provides a link to the user record of the assigned individual. | |
| prb_assignment_group | String | Specifies the group responsible for managing the problem. | |
| prb_assignment_group_link | String | Provides a link to the related assignment group record. | |
| prb_business_duration | Long | Shows the total business duration from the problem's creation to its resolution. | |
| prb_business_service | String | References the business service affected by the problem. | |
| prb_business_service_link | String | Provides a link to the related business service record. | |
| prb_calendar_duration | Long | Displays the total calendar time between problem creation and resolution. | |
| prb_close_notes | String | Contains closure notes added when resolving the problem. | |
| prb_closed_at | Datetime | Indicates the date and time when the problem was closed. | |
| prb_closed_by | String | Identifies the user who closed the problem. | |
| prb_closed_by_link | String | Provides a link to the user record of the person who closed the problem. | |
| prb_cmdb_ci | String | References the Configuration Item (CI) associated with the problem. | |
| prb_cmdb_ci_link | String | Provides a link to the related configuration item record. | |
| prb_comments | String | Contains user comments added to the problem record. | |
| prb_comments_and_work_notes | String | Combines user comments and work notes for a full activity history. | |
| prb_company | String | Specifies the company associated with the problem record. | |
| prb_company_link | String | Provides a link to the related company record. | |
| prb_contact_type | String | Indicates how the problem was reported, such as by phone or portal. | |
| prb_correlation_display | String | Displays correlation data linking the problem to other records. | |
| prb_correlation_id | String | Contains a unique correlation identifier for tracking related problems. | |
| prb_delivery_plan | String | References the delivery plan associated with the problem's resolution process. | |
| prb_delivery_plan_link | String | Provides a link to the related delivery plan record. | |
| prb_delivery_task | String | Specifies the delivery task associated with the problem. | |
| prb_delivery_task_link | String | Provides a link to the related delivery task record. | |
| prb_description | String | Describes the details, symptoms, and potential impact of the problem. | |
| prb_due_date | Datetime | Indicates the date and time when the problem resolution is expected. | |
| prb_escalation | Int | Shows the current escalation level for the problem. | |
| prb_expected_start | Datetime | Specifies when work on the problem is expected to begin. | |
| prb_follow_up | Datetime | Indicates when a follow-up is scheduled to monitor progress. | |
| prb_group_list | String | Lists the groups involved in resolving the problem. | |
| prb_impact | Int | Represents the business impact level assigned to the problem. | |
| prb_knowledge | Bool | Indicates whether the problem is marked for conversion into a knowledge article. | |
| prb_known_error | Bool | Specifies whether the problem has been classified as a known error. | |
| prb_location | String | Identifies the physical or organizational location associated with the problem. | |
| prb_location_link | String | Provides a link to the related location record. | |
| prb_made_sla | Bool | Indicates whether the problem met its SLA targets. | |
| prb_major_problem | Bool | Specifies whether the problem is classified as a major problem. | |
| prb_number | String | Displays the unique identifier assigned to the problem record. | |
| prb_opened_at | Datetime | Shows when the problem record was created. | |
| prb_opened_by | String | Identifies the user who created the problem record. | |
| prb_opened_by_link | String | Provides a link to the record of the problem's creator. | |
| prb_order | Int | Specifies the problem's order or display sequence within its category. | |
| prb_parent | String | References the parent problem record, if this problem is related to another. | |
| prb_parent_link | String | Provides a link to the related parent problem record. | |
| prb_priority | Int | Indicates the priority of the problem based on impact and urgency. | |
| prb_problem_state | Int | Represents the current state of the problem, such as open or resolved. | |
| prb_reassignment_count | Int | Tracks how many times the problem was reassigned to another user or group. | |
| prb_rejection_goto | String | Specifies the redirection path if the problem's approval is rejected. | |
| prb_rejection_goto_link | String | Provides a link to the related rejection redirection record. | |
| prb_related_incidents | Int | Shows the number of incidents linked to this problem record. | |
| prb_review_outcome | String | Describes the outcome of the problem review process. | |
| prb_rfc | String | References the Request for Change (RFC) related to this problem. | |
| prb_rfc_link | String | Provides a link to the related RFC record. | |
| prb_route_reason | Int | Indicates the routing reason used in problem workflows. | |
| prb_service_offering | String | Specifies the service offering affected by the problem. | |
| prb_service_offering_link | String | Provides a link to the related service offering record. | |
| prb_short_description | String | Gives a brief summary of the problem for quick identification. | |
| prb_sla_due | Datetime | Displays when the problem's SLA resolution is due. | |
| prb_state | Int | Indicates the workflow state of the problem record. | |
| prb_sys_class_name | String | Defines the system class name for the problem record. | |
| prb_sys_created_by | String | Identifies the user who created the problem record. | |
| prb_sys_created_on | Datetime | Shows the date and time when the problem record was created. | |
| prb_sys_domain | String | Specifies the domain to which the problem record belongs. | |
| prb_sys_domain_path | String | Displays the full domain path for the problem record. | |
| prb_sys_mod_count | Int | Tracks how many times the problem record has been modified. | |
| prb_sys_tags | String | Lists tags applied to the problem record for categorization or reporting. | |
| prb_sys_updated_by | String | Indicates the user who last updated the problem record. | |
| prb_sys_updated_on | Datetime | Shows the date and time when the problem record was last updated. | |
| prb_task_effective_number | String | Specifies the effective task number used to track problem activities. | |
| prb_time_worked | String | Displays the total time worked on the problem in hours or minutes. | |
| prb_u_comments | String | Contains user-defined comments related to the problem. | |
| prb_u_some_test_field | String | Stores custom field data used for testing or configuration purposes. | |
| prb_universal_request | String | References the related universal request record, if applicable. | |
| prb_universal_request_link | String | Provides a link to the associated universal request record. | |
| prb_upon_approval | String | Defines the action to be taken when the problem is approved. | |
| prb_upon_reject | String | Defines the action to be taken when the problem is rejected. | |
| prb_urgency | Int | Indicates how quickly the problem requires attention based on its business impact. | |
| prb_user_input | String | Captures additional input or notes provided by users regarding the problem. | |
| prb_variables | String | Stores variable data linked to workflows or automation for the problem record. | |
| prb_watch_list | String | Lists users who are notified of changes or updates to the problem. | |
| prb_wf_activity | String | References the workflow activity associated with the problem. | |
| prb_wf_activity_link | String | Provides a link to the related workflow activity record. | |
| prb_work_around | String | Describes the temporary workaround used to mitigate the problem's impact. | |
| prb_work_end | Datetime | Specifies when work on the problem was completed. | |
| prb_work_notes | String | Contains notes entered by users while working on the problem. | |
| prb_work_notes_list | String | Lists all work notes associated with the problem record. | |
| prb_work_start | Datetime | Indicates when work on the problem began. |