kb_feedback_task_metric
Summarizes feedback metrics for Knowledge Base (KB) tasks, such as helpfulness ratings and response counts.
Columns
| Name | Type | References | Description |
| mi_sys_id | String | Provides the system identifier (sys_id) for the metric instance associated with the KB feedback task. | |
| mi_business_duration | Long | Shows the total business time spent on the feedback task, calculated based on the assigned schedule. | |
| mi_calculation_complete | Bool | Indicates whether the calculation of this metric instance has been fully completed. | |
| mi_definition | String | References the definition record that describes how the metric is calculated. | |
| mi_definition_link | String | Provides a direct link to the metric definition record in ServiceNow. | |
| mi_duration | Long | Displays the total elapsed time for the metric in milliseconds. | |
| mi_end | Datetime | Specifies the date and time when the metric measurement ended. | |
| mi_field | String | Identifies the field on which the metric is based or measured. | |
| mi_field_value | String | Displays the value of the field being measured in the metric instance. | |
| mi_id | String | Provides the internal identifier for tracking the metric instance. | |
| mi_start | Datetime | Specifies the date and time when the metric measurement started. | |
| mi_sys_created_by | String | Indicates the user who created the metric instance record. | |
| mi_sys_created_on | Datetime | Displays the date and time when the metric instance record was created. | |
| mi_sys_mod_count | Int | Tracks the number of times the metric instance record has been modified. | |
| mi_sys_tags | String | Contains any tags applied to the metric instance for categorization or reporting. | |
| mi_sys_updated_by | String | Indicates the user who last updated the metric instance record. | |
| mi_sys_updated_on | Datetime | Displays the date and time of the last update to the metric instance. | |
| mi_table | String | Specifies the database table associated with the metric instance. | |
| mi_value | String | Shows the result or measured value captured by the metric instance. | |
| kft_sys_id | String | Provides the sys_id for the KB feedback task. | |
| kft_active | Bool | Indicates whether the feedback task is currently active and open for processing. | |
| kft_activity_due | Datetime | Displays the date and time when the next activity or action on the feedback task is due. | |
| kft_additional_assignee_list | String | Lists additional users assigned to assist with resolving or reviewing the feedback task. | |
| kft_approval | String | Specifies the current approval status of the feedback task, such as pending, approved, or rejected. | |
| kft_approval_history | String | Contains a record of all approval actions performed on the feedback task. | |
| kft_approval_set | Datetime | Shows the date and time when the approval status of the feedback task was last updated. | |
| kft_assigned_to | String | Indicates the user currently assigned to handle the feedback task. | |
| kft_assigned_to_link | String | Provides a link to the profile of the user assigned to the feedback task. | |
| kft_assignment_group | String | Specifies the group responsible for completing or reviewing the feedback task. | |
| kft_assignment_group_link | String | Provides a link to the assignment group record. | |
| kft_business_duration | Long | Shows the total business time spent working on the feedback task, excluding non-business hours. | |
| kft_business_service | String | References the business service associated with the feedback task, if applicable. | |
| kft_business_service_link | String | Provides a link to the related business service record. | |
| kft_calendar_duration | Long | Displays the total elapsed calendar time spent on the feedback task. | |
| kft_close_notes | String | Contains notes entered when the feedback task was closed, explaining the resolution or actions taken. | |
| kft_closed_at | Datetime | Shows the date and time when the feedback task was closed. | |
| kft_closed_by | String | Indicates the user who closed the feedback task. | |
| kft_closed_by_link | String | Provides a link to the profile of the user who closed the task. | |
| kft_cmdb_ci | String | References the Configuration Item (CI) related to the feedback task, if relevant. | |
| kft_cmdb_ci_link | String | Provides a link to the related Configuration Item record. | |
| kft_comments | String | Contains comments or updates added to the feedback task by users. | |
| kft_comments_and_work_notes | String | Combines user comments and internal work notes for complete task tracking. | |
| kft_company | String | Specifies the company associated with the feedback task. | |
| kft_company_link | String | Provides a link to the company record related to the task. | |
| kft_contact_type | String | Indicates how the feedback was received, such as via email, portal, or phone. | |
| kft_correlation_display | String | Displays information about related records, useful for identifying linked feedback or tickets. | |
| kft_correlation_id | String | Provides a unique identifier used to correlate related records or processes. | |
| kft_delivery_plan | String | References the delivery plan that governs task fulfillment or tracking. | |
| kft_delivery_plan_link | String | Provides a link to the associated delivery plan record. | |
| kft_delivery_task | String | References the specific delivery task linked to the feedback activity. | |
| kft_delivery_task_link | String | Provides a link to the related delivery task record. | |
| kft_description | String | Gives a detailed explanation of the feedback task's purpose and context. | |
| kft_due_date | Datetime | Displays the date and time by which the feedback task must be completed. | |
| kft_escalation | Int | Indicates the escalation level or priority assigned to the feedback task. | |
| kft_expected_start | Datetime | Specifies the expected date and time when work on the feedback task should begin. | |
| kft_feedback | String | References the feedback record associated with this task. | |
| kft_feedback_link | String | Provides a link to the related feedback record. | |
| kft_feedback_task_type | String | Defines the type of feedback task, such as review, correction, or follow-up. | |
| kft_follow_up | Datetime | Specifies the date and time for follow-up actions on the feedback task. | |
| kft_group_list | String | Lists additional groups that are involved in managing the feedback task. | |
| kft_impact | Int | Indicates the business impact level of the feedback task, such as low, medium, or high. | |
| kft_knowledge | Bool | Specifies whether the feedback task is linked to a KB article. | |
| kft_location | String | Specifies the physical or virtual location associated with the feedback task. | |
| kft_location_link | String | Provides a link to the location record in ServiceNow. | |
| kft_made_sla | Bool | Indicates whether the feedback task was completed within the defined Service Level Agreement (SLA) timeframe. | |
| kft_number | String | Displays the unique number assigned to the feedback task for tracking purposes. | |
| kft_opened_at | Datetime | Shows the date and time when the feedback task was created or opened. | |
| kft_opened_by | String | Indicates the user who created or initiated the feedback task. | |
| kft_opened_by_link | String | Provides a link to the profile of the user who opened the feedback task. | |
| kft_order | Int | Defines the order or sequence in which the feedback task is processed relative to others. | |
| kft_outcome | String | Specifies the result or resolution of the feedback task. | |
| kft_outcome_link | String | Provides a link to the detailed outcome record. | |
| kft_parent | String | References the parent task or record related to the feedback task. | |
| kft_parent_link | String | Provides a link to the parent task record. | |
| kft_priority | Int | Indicates the priority level assigned to the feedback task. | |
| kft_reassignment_count | Int | Tracks how many times the feedback task has been reassigned to a different user or group. | |
| kft_rejection_goto | String | Specifies the record or process the task should redirect to if rejected. | |
| kft_rejection_goto_link | String | Provides a link to the record or workflow step triggered upon rejection. | |
| kft_resolution_code | String | Specifies the resolution category or code that classifies how the task was resolved. | |
| kft_route_reason | Int | Indicates the reason for routing or reassigning the task. | |
| kft_service_offering | String | References the specific service offering associated with the feedback task. | |
| kft_service_offering_link | String | Provides a link to the related service offering record. | |
| kft_short_description | String | Provides a concise summary describing the feedback task. | |
| kft_sla_due | Datetime | Displays the date and time when the task's SLA is set to expire. | |
| kft_state | Int | Indicates the current state of the feedback task, such as open, in progress, or closed. | |
| kft_sys_class_name | String | Specifies the system class that defines the record type of the feedback task. | |
| kft_sys_created_by | String | Identifies the user who created the feedback task record. | |
| kft_sys_created_on | Datetime | Shows the date and time when the feedback task was created. | |
| kft_sys_domain | String | Specifies the domain to which the feedback task belongs in multi-domain environments. | |
| kft_sys_domain_path | String | Defines the domain hierarchy path for the feedback task record. | |
| kft_sys_mod_count | Int | Tracks the total number of modifications made to the feedback task record. | |
| kft_sys_tags | String | Lists tags applied to the feedback task for easier classification and reporting. | |
| kft_sys_updated_by | String | Indicates the user who last updated the feedback task. | |
| kft_sys_updated_on | Datetime | Displays the date and time when the feedback task was last updated. | |
| kft_task_effective_number | String | Shows the task number used for process tracking and reporting. | |
| kft_time_worked | String | Records the total time spent working on the feedback task. | |
| kft_u_comments | String | Contains additional comments entered by users for internal or review purposes. | |
| kft_u_some_test_field | String | Represents a custom field used for testing or supplementary task data. | |
| kft_universal_request | String | References the universal request record linked to the feedback task, if applicable. | |
| kft_universal_request_link | String | Provides a link to the associated universal request record. | |
| kft_upon_approval | String | Defines the action taken automatically once the feedback task receives approval. | |
| kft_upon_reject | String | Defines the action triggered if the feedback task is rejected. | |
| kft_urgency | Int | Specifies how urgently the feedback task needs to be addressed. | |
| kft_user_input | String | Captures any input or response provided by the user submitting the feedback. | |
| kft_variables | String | Lists variables or parameters associated with the feedback task for workflow processing. | |
| kft_watch_list | String | Lists users who are notified of updates to the feedback task. | |
| kft_wf_activity | String | References the workflow activity currently associated with the task. | |
| kft_wf_activity_link | String | Provides a link to the active workflow record managing the feedback task. | |
| kft_work_end | Datetime | Displays the date and time when the most recent work session ended. | |
| kft_work_notes | String | Contains internal work notes detailing actions taken on the feedback task. | |
| kft_work_notes_list | String | Lists all work notes associated with the feedback task in chronological order. | |
| kft_work_start | Datetime | Displays the date and time when the most recent work session began. | |
| md_sys_id | String | Provides the sys_id for the metric definition associated with the task. | |
| md_active | Bool | Indicates whether the metric definition is currently active and being applied to records. | |
| md_description | String | Describes the purpose and scope of the metric definition. | |
| md_field | String | Specifies the field the metric definition applies to for tracking performance or timing. | |
| md_name | String | Displays the name of the metric definition as it appears in ServiceNow. | |
| md_number | String | Provides a unique number assigned to the metric definition. | |
| md_order | Int | Defines the display order of this metric among other definitions. | |
| md_script | String | Contains the script used to calculate or customize the metric behavior. | |
| md_sys_class_name | String | Specifies the system class for the metric definition record. | |
| md_sys_created_by | String | Indicates the user who created the metric definition record. | |
| md_sys_created_on | Datetime | Shows the date and time when the metric definition record was created. | |
| md_sys_mod_count | Int | Tracks how many times the metric definition record has been modified. | |
| md_sys_name | String | Specifies the system-generated name for the metric definition. | |
| md_sys_package | String | References the update set or package containing the metric definition. | |
| md_sys_package_link | String | Provides a link to the related update set or package record. | |
| md_sys_policy | String | Defines the system policy governing updates to this metric definition. | |
| md_sys_scope | String | Specifies the application scope that owns the metric definition. | |
| md_sys_scope_link | String | Provides a link to the application scope record. | |
| md_sys_tags | String | Lists tags used to categorize the metric definition. | |
| md_sys_update_name | String | Specifies the update name associated with the metric definition. | |
| md_sys_updated_by | String | Indicates the user who last updated the metric definition record. | |
| md_sys_updated_on | Datetime | Displays the date and time of the most recent update to the metric definition. | |
| md_table | String | Defines the database table to which this metric applies. | |
| md_timeline | Bool | Indicates whether the metric appears on the task's timeline visualization. | |
| md_type | String | Specifies the metric type, such as duration, count, or state change. |