incident_time_worked
Logs time spent by support agents on incidents to measure workload and efficiency.
Columns
| Name | Type | References | Description |
| twtable_sys_id | String | Provides the system identifier (sys_id) that uniquely identifies each time entry record associated with an incident. | |
| twtable_comments | String | Contains notes or remarks describing the work performed or the context of the recorded time entry. | |
| twtable_sys_created_on | Datetime | Displays the date and time when the time entry was created in the system. | |
| twtable_time_worked | Long | Shows the total time worked on the incident during the recorded period, measured in milliseconds. | |
| inc_active | Bool | Indicates whether the related incident is currently active and still being worked on. | |
| inc_activity_due | Datetime | Displays the date and time when the next activity or task related to the incident is due. | |
| inc_additional_assignee_list | String | Lists additional users who contributed time or assistance in resolving the incident. | |
| inc_approval | String | Specifies the approval status of the incident, showing whether it is pending, approved, or rejected. | |
| inc_approval_history | String | Contains a record of past approval actions taken on the incident, including timestamps and user details. | |
| inc_category | String | Specifies the category used to classify the incident for reporting and workflow routing. | |
| inc_comments | String | Contains comments or updates related to the incident's progress or time-tracking details. | |
| inc_u_test_custom_field | String | Represents a custom field designed to capture additional or testing-related data for the incident. | |
| inc_variables | String | Lists dynamic variables used for storing context-specific data or form inputs in the incident. | |
| inc_work_end | Datetime | Displays the date and time when the most recent work session on the incident was completed. | |
| inc_work_start | Datetime | Displays the date and time when the most recent work session on the incident began. |