incident

Tracks incidents that document issues, service disruptions, or user-reported problems.

Columns


Name	Type	ReadOnly	References	Description
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies each incident record within the platform.
active	Bool	False		Indicates whether the incident is currently active and still being worked on, helping to distinguish open records from closed ones.
activity_due	Datetime	False		Displays the date and time when the next scheduled activity, task, or response is due for the incident.
additional_assignee_list	String	False		Lists additional users assigned to assist with resolving or progressing the incident beyond the primary assignee.
approval	String	False		Specifies the current approval status of the incident, showing whether it requires, awaits, or has received approval.
approval_history	String	True		Contains a historical log of all approval actions, including approvers, decisions, and timestamps.
approval_set	Datetime	False		Displays the date and time when the approval status was last updated or finalized.
assigned_to	String	False		Identifies the user currently responsible for handling and resolving the incident.
assigned_to_link	String	False		Provides a link to the user record of the assignee responsible for the incident.
assignment_group	String	False		Lists the support or functional group to which the incident has been assigned for resolution.
assignment_group_link	String	False		Provides a link to the group record responsible for managing the incident.
business_duration	Long	False		Shows the total business time elapsed while the incident was being processed, excluding non-business hours.
business_impact	String	False		Describes the potential or actual impact of the incident on business operations or services.
business_service	String	False		Specifies the business service that is directly affected by the incident, used for service impact analysis.
business_service_link	String	False		Provides a link to the business service record impacted by the incident.
business_stc	Int	False		Tracks the business Service Transaction Count (STC), helping measure the service load affected by the incident.
calendar_duration	Long	False		Displays the total calendar time elapsed from when the incident was created until resolution.
calendar_stc	Int	False		Tracks the calendar-based STC related to the incident.
caller_id	String	False		Identifies the user who initially reported or raised the incident.
caller_id_link	String	False		Provides a link to the user record of the person who reported the incident.
category	String	False		Specifies the primary category used to classify and route the incident appropriately.
cause	String	False		Describes the underlying or suspected cause that triggered the incident.
caused_by	String	False		References the change, task, or problem record that directly caused the incident.
caused_by_link	String	False		Provides a link to the related record that caused the incident, enabling root cause tracking.
child_incidents	Int	False		Displays the number of child incidents linked to this primary record, useful for managing related issues.
closed_at	Datetime	False		Shows the date and time when the incident was officially closed.
closed_by	String	False		Identifies the user who completed the resolution and closed the incident.
closed_by_link	String	False		Provides a link to the user record of the person who closed the incident.
close_code	String	False		Specifies the closure code or reason used to finalize the incident, such as 'Solved Remotely' or 'Resolved by Change'.
close_notes	String	False		Contains detailed notes or comments added during the incident closure process.
cmdb_ci	String	False		Specifies the Configuration Item (CI) impacted by the incident, linking it to the Configuration Management Database (CMDB).
cmdb_ci_link	String	False		Provides a link to the CI record associated with the incident.
comments	String	True		Contains general comments added by users, providing communication history on the incident.
comments_and_work_notes	String	True		Combines public comments and internal work notes for a complete incident discussion log.
company	String	False		Identifies the customer company, vendor, or organization associated with the incident.
company_link	String	False		Provides a link to the company record related to the incident.
contact_type	String	False		Specifies how the incident was reported, such as by email, phone, chat, or self-service portal.
contract	String	False		References the contract or service agreement that covers the affected user or service.
contract_link	String	False		Provides a link to the related contract record governing the service or support terms.
correlation_display	String	False		Displays the correlation label used to connect this incident with related records in other systems.
correlation_id	String	False		Lists the correlation identifier (Id) that uniquely links related incidents across systems or integrations.
delivery_plan	String	False		References the delivery plan or workflow sequence associated with resolving the incident.
delivery_plan_link	String	False		Provides a link to the delivery plan record linked to the incident.
delivery_task	String	False		Lists the specific delivery task created as part of the incident's resolution process.
delivery_task_link	String	False		Provides a link to the delivery task record associated with this incident.
description	String	False		Contains a detailed explanation of the issue or request described in the incident.
due_date	Datetime	False		Displays the target date and time by which the incident should be resolved based on service targets.
escalation	Int	False		Indicates the current escalation level of the incident, showing whether it requires higher-priority attention.
expected_start	Datetime	False		Specifies the expected date and time when work on the incident should begin.
follow_up	Datetime	False		Defines a follow-up date and time for checking progress or validating resolution.
group_list	String	False		Lists all user groups that have participated in handling or reviewing the incident.
hold_reason	Int	False		Specifies the reason why the incident is currently on hold, such as pending user input or awaiting approval.
impact	Int	False		Indicates the impact level of the incident, showing how broadly it affects business services or users.
incident_state	Int	False		Displays the current workflow state of the incident, such as new, in progress, or resolved.
knowledge	Bool	False		Indicates whether the incident is marked as a candidate for creating a Knowledge Base article.
location	String	False		Specifies the site or office location associated with the incident or affected user.
location_link	String	False		Provides a link to the related location record within the system.
made_sla	Bool	False		Indicates whether the incident met all Service Level Agreement (SLA) response and resolution targets.
notify	Int	False		Defines the notification preference for sending updates or alerts about this incident.
number	String	False		Displays the unique system-generated incident number used for tracking and reporting.
opened_at	Datetime	False		Shows the date and time when the incident was first created and logged in the system.
opened_by	String	False		Identifies the user who opened or initiated the incident record.
opened_by_link	String	False		Provides a link to the user record of the individual who opened the incident.
order	Int	False		Defines the order or sequence in which related incidents are processed or displayed.
origin_id	String	False		References the unique identifier of the originating record that created the incident.
origin_table	String	False		Specifies the source table that the incident originated from, if it was automatically created.
parent	String	False		References the parent record related to this incident, such as a higher-level task or issue.
parent_incident	String	False		Lists the main incident record to which this one is linked as a child.
parent_incident_link	String	False		Provides a link to the parent incident record for easy navigation.
parent_link	String	False		Provides a link to the parent task or source record associated with the incident.
priority	Int	False		Specifies the priority level of the incident, calculated based on impact and urgency.
problem_id	String	False		References the problem record linked to the incident, indicating it may share a root cause.
problem_id_link	String	False		Provides a link to the related problem record for root cause analysis.
reassignment_count	Int	False		Tracks how many times the incident has been reassigned to another user or group.
rejection_goto	String	False		Specifies the workflow or state transition triggered if the incident is rejected.
rejection_goto_link	String	False		Provides a link to the workflow configuration or rejection rule.
reopened_by	String	False		Lists the user who reopened the incident after it was previously closed.
reopened_by_link	String	False		Provides a link to the user record of the person who reopened the incident.
reopened_time	Datetime	False		Displays the date and time when the incident was last reopened.
reopen_count	Int	False		Shows how many times the incident has been reopened after closure.
resolved_at	Datetime	False		Displays the date and time when the incident was marked as resolved.
resolved_by	String	False		Identifies the user who resolved the incident.
resolved_by_link	String	False		Provides a link to the user record of the resolver.
rfc	String	False		References the Request for Change (RFC) record associated with the incident.
rfc_link	String	False		Provides a link to the related RFC record.
route_reason	Int	False		Specifies the routing reason code used when the incident was assigned to a particular group or user.
service_offering	String	False		Lists the specific service offering affected by the incident, tied to a business service.
service_offering_link	String	False		Provides a link to the related service offering record.
severity	Int	False		Indicates the severity level of the incident, reflecting its urgency and overall business impact.
short_description	String	False		Provides a brief summary or headline describing the nature of the incident.
skills	String	False		Lists the required skills or expertise needed to handle and resolve the incident.
sla_due	Datetime	False		Displays the date and time when the SLA response or resolution is due.
state	Int	False		Indicates the current workflow state of the incident, such as active, pending, or closed.
subcategory	String	False		Specifies the subcategory used for more granular classification of the incident type.
sys_class_name	String	False		Defines the system class name that determines the structure and behavior of the incident record.
sys_created_by	String	False		Lists the user or process that originally created the incident record.
sys_created_on	Datetime	False		Displays the date and time when the incident record was created in the system.
sys_domain	String	False		Specifies the domain or partition the incident belongs to, supporting multi-tenant environments.
sys_domain_path	String	False		Displays the domain path hierarchy that defines where the incident sits within domain separation.
sys_mod_count	Int	False		Tracks the number of times the incident record has been modified or updated.
sys_tags	String	False		Contains metadata tags used for filtering, searching, or categorizing the incident record.
sys_updated_by	String	False		Identifies the user or process that last modified the incident record.
sys_updated_on	Datetime	False		Displays the date and time when the incident was last updated.
task_effective_number	String	False		Provides the effective task number used internally to track the incident within workflows.
time_worked	String	False		Displays the total time spent working on the incident across all assignees.
universal_request	String	False		References the universal request record associated with the incident, if applicable.
universal_request_link	String	False		Provides a link to the universal request record related to this incident.
upon_approval	String	False		Defines the action or workflow that runs automatically when the incident receives approval.
upon_reject	String	False		Defines the action or workflow triggered when the incident is rejected during processing.
urgency	Int	False		Specifies the urgency level of the incident, influencing its calculated priority.
user_input	String	False		Contains additional input, feedback, or notes provided by the end user.
u_comments	String	False		Stores user comments or supplementary details specific to this incident.
u_some_test_field	String	False		Represents a custom field used for testing or tracking internal workflow behavior.
u_test_custom_field	String	False		Specifies a custom field created for capturing additional incident-related data.
variables	String	False		Lists dynamic variables used for data collection, automation, or workflow customization.
watch_list	String	False		Lists users who are subscribed to receive email or system notifications about the incident.
wf_activity	String	False		References the workflow activity currently associated with the incident's progress.
wf_activity_link	String	False		Provides a link to the workflow activity record related to the incident.
work_end	Datetime	False		Displays the date and time when work on the incident was completed.
work_notes	String	True		Contains internal work notes and technical updates entered by agents while resolving the incident.
work_notes_list	String	False		Lists all work notes associated with the incident in chronological order.
work_start	Datetime	False		Displays the date and time when work on the incident began.

Power BI Connector for ServiceNow

incident

Columns