cmn_context_help
Holds context-sensitive help content that provides user guidance within ServiceNow applications.
Columns
| Name | Type | ReadOnly | References | Description |
| document | String | False |
Specifies the document or record to which the context help information applies. | |
| plugin_id | String | False |
Identifies the plugin associated with this help entry, linking it to a specific ServiceNow feature or module. | |
| language | String | False |
Indicates the language in which the help content is provided, supporting multilingual documentation. | |
| type | String | False |
Defines the type of help entry, such as inline guidance, documentation link, or tooltip. | |
| servicenow | String | False |
Specifies whether the help entry is part of the core ServiceNow platform or a custom extension. | |
| url | String | False |
Provides the web address (URL) where the related help documentation or resource can be accessed. | |
| active | String | False |
Indicates whether the context help entry is currently active and visible to users. | |
| sys_id [KEY] | String | False |
Provides the system identifier (sys_id) that uniquely identifies the context help record in the Common Context Help (cmn_context_help) table. | |
| use_plugin_base_url | String | False |
Specifies whether the plugin's base URL should be used to access the help content. | |
| sys_policy | String | False |
Lists any system policy associated with the context help entry, such as visibility or access control. | |
| sys_replace_on_upgrade | String | False |
Indicates whether the help entry should be replaced automatically during system upgrades. | |
| sys_customer_update | String | False |
Shows whether the record was modified by a customer, helping track customized configurations. | |
| sys_scope | String | False |
Specifies the application scope in which the context help record exists. | |
| sys_package | String | False |
Identifies the package or module that the context help record belongs to. | |
| sys_updated_on | Datetime | False |
Displays the date and time when the context help record was last updated. | |
| sys_created_on | Datetime | False |
Displays the date and time when the context help record was first created. | |
| sys_name | String | False |
Lists the system name assigned to the context help entry. | |
| sys_updated_by | String | False |
Lists the user or process that last updated the context help record. | |
| sys_created_by | String | False |
Lists the user or process that originally created the context help record. | |
| sys_class_name | String | False |
Specifies the system class name defining the record type in the Common Context Help (cmn_context_help) table. | |
| sys_mod_count | String | False |
Tracks the number of times the context help record has been modified. | |
| sys_update_name | String | False |
Provides the name of the update set entry that includes this record. | |
| ItemURL | String | True |
Displays the URL where the item can be accessed from the ServiceNow user interface (UI). |