change_task_sla
Displays Service Level Agreement (SLA) data for individual change tasks to help monitor compliance and response speed.
Columns
| Name | Type | References | Description |
| taskslatable_sys_id | String | Lists the system identifier (sys_id) that uniquely identifies each task SLA record in ServiceNow. | |
| taskslatable_active | Bool | Indicates whether the task SLA record is currently active and being tracked. | |
| taskslatable_business_duration | Long | Tracks the total business duration spent on the task, excluding non-working hours. | |
| taskslatable_business_pause_duration | Long | Records the time the SLA was paused during business hours. | |
| taskslatable_business_percentage | Decimal | Displays the percentage of business time elapsed toward the SLA target. | |
| taskslatable_business_time_left | Long | Lists the amount of business time remaining before the SLA target is reached. | |
| taskslatable_duration | Long | Tracks the total duration of the SLA, including business and non-business hours. | |
| taskslatable_end_time | Datetime | Displays the date and time when the SLA tracking ended, either successfully or upon breach. | |
| taskslatable_has_breached | Bool | Indicates whether the task SLA has breached its target. | |
| taskslatable_original_breach_time | Datetime | Lists the originally calculated time when the SLA was expected to breach before any changes. | |
| taskslatable_pause_duration | Long | Tracks the total duration that the SLA was paused during its lifecycle. | |
| taskslatable_pause_time | Datetime | Displays the date and time when the SLA was last paused. | |
| taskslatable_percentage | Decimal | Shows the percentage of total time that has elapsed for the SLA instance. | |
| taskslatable_planned_end_time | Datetime | Lists the planned completion time for the SLA based on configured schedules. | |
| taskslatable_schedule | String | Specifies the working schedule applied to the SLA for calculating time metrics. | |
| taskslatable_schedule_link | String | Provides the hyperlink reference to the schedule record associated with the SLA. | |
| taskslatable_sla | String | References the SLA definition applied to the task. | |
| taskslatable_sla_link | String | Provides the hyperlink reference to the SLA definition record in ServiceNow. | |
| taskslatable_stage | String | Displays the current stage of the SLA, such as In Progress, Paused, or Completed. | |
| taskslatable_start_time | Datetime | Lists the date and time when SLA tracking began for the task. | |
| taskslatable_sys_created_by | String | Shows the user or process that created the task SLA record. | |
| taskslatable_sys_created_on | Datetime | Displays the date and time when the task SLA record was created in ServiceNow. | |
| taskslatable_sys_mod_count | Int | Tracks how many times the task SLA record has been modified since creation. | |
| taskslatable_sys_tags | String | Lists any system tags applied to the task SLA for classification or reporting. | |
| taskslatable_sys_updated_by | String | Shows the user or process that last updated the task SLA record. | |
| taskslatable_sys_updated_on | Datetime | Displays the date and time when the task SLA record was last updated. | |
| taskslatable_task | String | References the task associated with the SLA tracking record, such as a change task. | |
| taskslatable_task_link | String | Provides the hyperlink reference to the related task record in ServiceNow. | |
| taskslatable_time_left | Long | Lists the total remaining time before the SLA is due to breach. | |
| taskslatable_timezone | String | Specifies the time zone used for SLA calculations, based on the associated schedule. | |
| cht_sys_id | String | Lists the sys_id that uniquely identifies each change task record linked to the SLA. | |
| cht_active | Bool | Indicates whether the change task associated with the SLA is currently active. | |
| cht_activity_due | Datetime | Specifies the date and time when the next workflow activity for the change task is due. | |
| cht_additional_assignee_list | String | Lists additional users or groups assisting with completing the change task. | |
| cht_approval | String | Shows the approval status of the change task, such as requested, approved, or rejected. | |
| cht_approval_history | String | Displays the full history of approvals related to the change task. | |
| cht_approval_set | Datetime | Lists the date and time when the change task approval status was last updated. | |
| cht_assigned_to | String | Identifies the user currently assigned to perform the change task. | |
| cht_assigned_to_link | String | Provides the hyperlink reference to the assigned user's record in ServiceNow. | |
| cht_assignment_group | String | Lists the group responsible for executing or managing the change task. | |
| cht_assignment_group_link | String | Provides the hyperlink reference to the group record associated with the change task. | |
| cht_business_duration | Long | Tracks the total business duration of the change task, excluding non-working hours. | |
| cht_business_service | String | Lists the business service affected or supported by the change task. | |
| cht_business_service_link | String | Provides the hyperlink reference to the business service record in ServiceNow. | |
| cht_calendar_duration | Long | Tracks the total calendar duration of the change task, including business and non-business hours. | |
| cht_change_request | String | References the parent change request associated with the change task. | |
| cht_change_request_link | String | Provides the hyperlink reference to the parent change request record in ServiceNow. | |
| cht_change_task_type | String | Specifies the type of change task, such as implementation, review, or test. | |
| cht_close_code | String | Lists the closure code describing how the change task was resolved, such as successful or canceled. | |
| cht_close_notes | String | Provides notes entered at closure, summarizing task results and observations. | |
| cht_closed_at | Datetime | Displays the date and time when the change task was closed. | |
| cht_closed_by | String | Identifies the user who completed and closed the change task. | |
| cht_closed_by_link | String | Provides the hyperlink reference to the user record who closed the task. | |
| cht_cmdb_ci | String | References the Configuration Item (CI) from the Configuration Management Database (CMDB) affected by the change task. | |
| cht_cmdb_ci_link | String | Provides the hyperlink reference to the CI record in the CMDB. | |
| cht_comments | String | Stores user comments describing progress, updates, or issues related to the change task. | |
| cht_comments_and_work_notes | String | Combines user comments and work notes to maintain a complete activity log for the change task. | |
| cht_company | String | Lists the company or organization associated with the change task. | |
| cht_company_link | String | Provides the hyperlink reference to the company record in ServiceNow. | |
| cht_contact_type | String | Specifies how the change task was initiated, such as by phone, email, or self-service portal. | |
| cht_correlation_display | String | Displays a readable reference linking the change task to other related records. | |
| cht_correlation_id | String | Stores a unique correlation identifier that connects the change task with external systems or processes. | |
| cht_created_from | String | Identifies the record or process from which the change task originated. | |
| cht_delivery_plan | String | Specifies the delivery plan guiding the execution and timing of the change task. | |
| cht_delivery_plan_link | String | Provides the hyperlink reference to the delivery plan record associated with the change task. | |
| cht_delivery_task | String | References the related delivery task connected to this change task. | |
| cht_delivery_task_link | String | Provides the hyperlink reference to the delivery task record in ServiceNow. | |
| cht_description | String | Provides a detailed description of the change task, outlining objectives and execution steps. | |
| cht_due_date | Datetime | Displays the date and time when the change task must be completed. | |
| cht_escalation | Int | Specifies the escalation level of the change task, determined by urgency or impact. | |
| cht_expected_start | Datetime | Lists the expected start date and time for the change task execution. | |
| cht_follow_up | Datetime | Displays the date and time scheduled for reviewing or following up on the change task. | |
| cht_group_list | String | Lists all user groups involved in reviewing, approving, or performing the change task. | |
| cht_impact | Int | Represents the numeric code indicating the level of impact the change task has on services or systems. | |
| cht_knowledge | Bool | Indicates whether the change task is linked to a Knowledge Base article. | |
| cht_location | String | Lists the physical or organizational location associated with the change task. | |
| cht_location_link | String | Provides the hyperlink reference to the location record in ServiceNow. | |
| cht_made_sla | Bool | Indicates whether the SLA objectives for the change task were met. | |
| cht_number | String | Displays the unique identification number assigned to the change task record. | |
| cht_on_hold | Bool | Indicates whether the change task is currently on hold. | |
| cht_on_hold_reason | String | Specifies the reason why the change task is on hold, such as dependency or pending approval. | |
| cht_opened_at | Datetime | Displays the date and time when the change task was created or opened. | |
| cht_opened_by | String | Identifies the user who created or opened the change task. | |
| cht_opened_by_link | String | Provides the hyperlink reference to the user record who opened the task. | |
| cht_order | Int | Specifies the execution order of the change task within a change request or workflow. | |
| cht_parent | String | References the parent record or process linked to the change task. | |
| cht_parent_link | String | Provides the hyperlink reference to the parent record in ServiceNow. | |
| cht_planned_end_date | Datetime | Lists the planned end date and time for completing the change task. | |
| cht_planned_start_date | Datetime | Lists the planned start date and time for beginning the change task. | |
| cht_priority | Int | Specifies the priority level of the change task, calculated from impact and urgency values. | |
| cht_reassignment_count | Int | Tracks the number of times the change task was reassigned to different users or groups. | |
| cht_rejection_goto | String | Specifies the workflow state to which the system transitions the change task if it is rejected. | |
| cht_rejection_goto_link | String | Provides the hyperlink reference to the rejection state or workflow transition record. | |
| cht_route_reason | Int | Lists the routing reason code that determines workflow transitions for the change task. | |
| cht_service_offering | String | Lists the service offering affected by the change task. | |
| cht_service_offering_link | String | Provides the hyperlink reference to the related service offering record. | |
| cht_short_description | String | Provides a concise summary of the change task, describing its main purpose or goal. | |
| cht_sla_due | Datetime | Displays the date and time by which the SLA objectives for the change task must be met. | |
| cht_state | Int | Represents the numeric code for the current state of the change task, such as 1 = New or 3 = Approved. | |
| cht_sys_class_name | String | Specifies the system class name of the change task record in the ServiceNow schema. | |
| cht_sys_created_by | String | Shows the user or system process that originally created the change task record. | |
| cht_sys_created_on | Datetime | Displays the date and time when the change task record was created in ServiceNow. | |
| cht_sys_domain | String | Specifies the domain to which the change task belongs in multi-domain environments. | |
| cht_sys_domain_path | String | Defines the hierarchical path representing the domain structure for the change task record. | |
| cht_sys_mod_count | Int | Tracks the total number of times the change task record has been modified since creation. | |
| cht_sys_tags | String | Lists any system tags applied to the change task record for filtering or reporting. | |
| cht_sys_updated_by | String | Shows the user or process that last modified the change task record. | |
| cht_sys_updated_on | Datetime | Displays the date and time when the change task record was last updated. | |
| cht_task_effective_number | String | Lists the effective task number used to maintain consistent tracking across related records. | |
| cht_time_worked | String | Tracks the total time spent working on the change task. | |
| cht_u_comments | String | Stores additional user comments or notes added for the change task. | |
| cht_u_some_test_field | String | Holds values for a custom test field used for internal testing or validation. | |
| cht_universal_request | String | References a universal request that triggered or relates to the change task. | |
| cht_universal_request_link | String | Provides the hyperlink reference to the universal request record in ServiceNow. | |
| cht_upon_approval | String | Specifies the automated workflow action executed when the change task is approved. | |
| cht_upon_reject | String | Defines the automated workflow action triggered when the change task is rejected. | |
| cht_urgency | Int | Represents the numeric urgency value of the change task, where a lower number means higher urgency. | |
| cht_user_input | String | Stores user-provided input or additional form data associated with the change task. | |
| cht_variables | String | Lists variable values captured through dynamic form fields for the change task. | |
| cht_watch_list | String | Lists the users or groups receiving notifications and updates about the change task. | |
| cht_wf_activity | String | References the workflow activity record associated with the automated flow of the change task. | |
| cht_wf_activity_link | String | Provides the hyperlink reference to the workflow activity record in ServiceNow. | |
| cht_work_end | Datetime | Lists the date and time when work on the change task was completed. | |
| cht_work_notes | String | Stores work notes entered by users to document progress, troubleshooting, or decisions made during the change task. | |
| cht_work_notes_list | String | Displays the complete list of all historical work notes for the change task. | |
| cht_work_start | Datetime | Lists the date and time when work on the change task began. |