Before You Connect

Before you connect to ServiceNow, ensure that your ServiceNow environment is properly configured. This enables the driver to retrieve metadata and query data successfully.

For an authenticating user to connect to ServiceNow, they must have at least Read permissions to access listing metadata such as:

sys_db_object (required for all data)
sys_dictionary (required to retrieve ServiceNow schema information)
sys_glide_object (required for certain ServiceNow table metadata)

Accessing listing metadata involves two steps:

Create all required Access Control Lists (ACLs) to enable access to each required system table.
Assign the appropriate role to the authenticating user.

Prerequisite to Creating ACLs

To create ServiceNow ACLs for the system tables, an admin must temporarily elevate their own session:

In the user menu, click Elevate role.
Select security_admin and click Update.

Step 1: Enable Access to Each System Table

To enable access to each system table, ensure that both table-level and field-level permissions are granted. To do this, follow ServiceNow's security principle of least privilege by creating a dedicated read-only role (for example, x_connector_metadata_reader). You can then assign this custom role to the ACLs that you create in the following steps.

READ sys_db_object

To enable access to sys_db_object:

Navigate to System Security > Access Controls.
To create a new ACL object, select New.
- For Type, select record.
- For Operation, select read.
- For Name, select Table [sys_db_object] in the first drop-down and --None-- in the second drop-down. (Table-level read)
- In the Requires role section, double-click the Insert a new row... text box. Search for and select your custom role (for example, x_connector_metadata_reader).
To create the ACL object, click Submit.
Now create a second ACL for field-level read on all fields of sys_db_object:
- For Type, select record.
- For Operation, select read.
- For Name, select Table [sys_db_object] in the first drop-down and * in the second drop-down (that is, sys_db_object.*).
- In the Requires role section, add the same custom role.

READ sys_dictionary

To enable access to sys_dictionary:

Navigate to System Security > Access Controls.
To create a new ACL object, select New.
- For Type, select record.
- For Operation, select read.
- For Name, select Table [sys_dictionary] in the first drop-down and --None-- in the second drop-down. (Table-level read)
- In the Requires role section, double-click the Insert a new row... text box. Search for and select your custom role (for example, x_connector_metadata_reader).
Click Submit to create the ACL object.
Create a second ACL for field-level read on all fields of sys_dictionary:
- For Type, select record.
- For Operation, select read.
- For Name, select Table [sys_dictionary] in the first drop-down and * in the second drop-down (that is, sys_dictionary.*).
- In the Requires role section, add the same custom role.

READ sys_glide_object

To enable access to sys_glide_object:

Navigate to System Security > Access Controls.
To create a new ACL object, select New.
- For Type, select record.
- For Operation, select read.
- For Name, select Field class [sys_glide_object] in the first drop-down and --None-- in the second drop-down. (Table-level read)
- In the Requires role section, double-click the Insert a new row... text box.
- Search for and select your custom role (for example, x_connector_metadata_reader).
To create the ACL object, click Submit.
Now create a second ACL for field-level read on all fields of sys_glide_object:
- For Type, select record.
- For Operation, select read.
- For Name, select Field class [sys_glide_object] in the first drop-down and * in the second drop-down (that is, sys_glide_object.*).
- In the Requires role section, add the same custom role.

Notes:

If your configuration enables database views (for example, using the IncludeDatabaseViews property), you must create the same pair of read ACLs for sys_db_view, sys_db_view_table, and sys_db_view_table_field.
If you surface descriptions or display column names (for example, using the ShowDescriptions or UseDisplayColumnNames properties), you must create the same pair of read ACLs for sys_documentation.
The API and the UI enforce the same security. Users must pass both table-level and field-level ACLs on each target business table to read or write records. If either ACL fails, access is denied.
Inherited tables: Many application tables extend a parent (for example, incident extends task). Inherited fields are governed by the parent's ACLs. Ensure the user's roles satisfy ACLs on the child and any parents.
Business tables (for example, incident) require their own roles/ACLs; metadata ACLs alone do not grant business data access.

Step 2: Assign the Role to the Authenticating User

After creating all ACLs above, perform these steps once:

Navigate to User Administration > Users > Select authenticating user > Roles > Edit....
Add the custom role you required on the ACLs (for example, x_connector_metadata_reader) to the authenticating user.

Getting Started

This page provides a guide to Establishing a Connection to ServiceNow in CData Cloud, as well as information on the available resources, and a reference to the available connection properties.

Connecting to ServiceNow

Establishing a Connection shows how to authenticate to ServiceNow and configure any necessary connection properties to create a database in CData Cloud

Accessing Data from CData Cloud Services

Accessing data from ServiceNow through the available standard services and CData Cloud administration is documented in further details in the CData Cloud Documentation.

Establishing a Connection

Connect to ServiceNow by selecting the corresponding icon in the Database tab. Required properties are listed under Settings. The Advanced tab lists connection properties that are not typically required.

Connecting to ServiceNow

All connections require the URL property, which specifies the base URL of your ServiceNow instance (for example: https://MyInstance12345.service-now.com/).

Use the exact URL assigned to your ServiceNow instance when it was created. This must be included in the connection string to successfully connect to the driver.

Authenticating to ServiceNow

ServiceNow supports Basic authentication, authentication via the OAuth standard, OAuth authorization via the JWT Bearer flow, OAuth authentication via the PASSWORD grant type, and authentication via a Single Sign-On (SSO) identity provider.

OAuth

ServiceNow supports OAuth authentication for all situations where the user is not logging in via SSO and not using Basic authentication. To enable this authentication from all OAuth flows, you must set AuthScheme to OAuth, and you must create a custom OAuth application. In addition to these OAuth values, you must also specify the URL, User, and Password.

The following subsections describe how to authenticate to ServiceNow from three common authentication flows. For information about how to create a custom OAuth application, see Creating a Custom OAuth Application.

For a complete list of connection string properties available in ServiceNow, see Connection.

Automatic refresh of the OAuth access token:

To have the Cloud automatically refresh the OAuth access token, do the following:

Before connecting to data for the first time, set the following connection parameters:
- InitiateOAuth: REFRESH.
- OAuthClientId: The client Id that was assigned when you created your custom OAuth application.
- OAuthClientSecret: The client secret that was assigned when you created your custom OAuth application.
- OAuthAccessToken: The access token returned by GetOAuthAccessToken.
- OAuthSettingsLocation: The path where you want the Cloud to save the OAuth values, which persist across connections.
On subsequent data connections, set the following:
- InitiateOAuth
- OAuthSettingsLocation

Manual refresh of the OAuth access token:

The only value needed to manually refresh the OAuth access token is the OAuth refresh token.

To manually refresh the OAuthAccessToken after the ExpiresIn period (returned by GetOAuthAccessToken) has elapsed, call the RefreshOAuthAccessToken stored procedure.
Set the following connection properties:
- OAuthClientId: The Client Id ithat was assigned when you created your custom OAuth application.
- OAuthClientSecret: The client secret that was assigned when you created your custom OAuth application.
Call RefreshOAuthAccessToken with OAuthRefreshToken set to the OAuth refresh token returned by GetOAuthAccessToken.
After the new tokens have been retrieved, set the OAuthAccessToken property to the value returned by RefreshOAuthAccessToken. This opens a new connection.

Store the OAuth refresh token so that you can use it to manually refresh the OAuth access token after it has expired.

OAuth JWT (JWT Bearer)

The OAuth 2.0 JWT Bearer flow enables authentication via private user key. The Cloud signs a JWT with the user's private key and exchanges it for an access token at your instance's token endpoint.

To enable OAuth JWT, some configuration needs to be done at the ServiceNow server. Once that is complete, configuration properties are set for the Cloud.

ServiceNow Configuration

At the ServiceNow administration server, do the following:

Create a JWT API endpoint and OAuth Application as described in ServiceNow Docs: Create a JWT API Endpoint.
Upload your public key in ServiceNow and create a JWT verifier map that references the public key and associates it with the created OAuth App.
Record the values you configure for issuer (iss), and subject (sub). The issuer claim is recomanded to match the value of the OAuthClientId, but if you have added a custom validation in your OAuth app set its value to the predefined value. The subject claim should be a user identifier, such as the user's mail that you want to associate the token with.
(Optional:) To prevent replay attacks, enable JTI verification at the endpoint.

Driver configuration

When you connect, the Cloud builds and signs a JWT using your certificate and posts it to your instance's token endpoint (for example, https://MyInstance12345.service-now.com/oauth_token.do) with grant_type=urn:ietf:params:oauth:grant-type:jwt-bearer. The returned access token is then used for API requests. When the token expires, the Cloud automatically gets a new token.

Required properties:

AuthScheme: OAuthJWT
URL: The base URL of the ServiceNow instance site. For example: https://MyInstance12345.service-now.com/.
OAuthClientId: The clientId.
OAuthClientSecret: The clientSecret.
OAuthJWTCert: Supplies the name of the client certificate's JWT Certificate store or the certificate file path based on the value specified in OAuthJWTCertType property.
OAuthJWTSubject: The sub (subject) claim. Should be a user identifier, the value should depend on the field selected from the user (sys_user) table in the OAuth configuration.

Optional properties:

OAuthJWTCertType: Identifies the type of key store containing the JWT Certificate.
OAuthJWTCertPassword: If the certificate/key is password-protected, supply the password.
OAuthJWTCertSubject: Identifies the subject of the OAuth JWT certificate used to locate a matching certificate in the store.
OAuthJWTIssuer: The iss (issuer) claim. It must match the value of the OAuthClientId property if you haven't added a custom validation in your OAuth app.
OAuthJWTHeaders: A collection of extra headers to include in the JWT. Here you should include the value of the kid of the JWT verifier map as follows: kid=mZYYrKx0aIkHlkmegY6cXhxC7hjg605v_dev
JTIClaimName: Override the claim name used for JWT uniqueness if your instance does not use jti.
OAuthJWTEncryption: The encryption algorithm to be used in JWT authentication.
OAuthJWTEncryptionKey: The key used for HMAC signatures with JWT tokens.
OAuthJWTValidityTime: How long the JWT should remain valid, in seconds.

PASSWORD Grant Type

When there is a trust relationship between the user and the application, the user can authenticate from the Desktop of Web via the PASSWORD grant type.

To authenticate via the PASSWORD grant type, set these properties:

AuthScheme: OAuthPassword.
InitiateOAuth: GETANDREFRESH. This avoids repeating the OAuth exchange and manually setting the OAuthAccessToken connection property.
OAuthClientId: The clientId that was assigned when you created your custom OAuth application..
OAuthClientSecret: The client secret that was assigned when you created your custom OAuth application.
Username: The authenticating user's username.
Password: The authenticating user's password.
URL: The base URL of your ServiceNow instance site.

When you connect, the Cloud completes the OAuth process:

Extracts the access token from the CallbackURL.
Obtains a new access token when the old one expires.
Saves OAuth values along with geolocation in OAuthSettingsLocation, which persists across connections.

Single Sign-On Identity Providers

ServiceNow supports single sign-on (SSO) authentication through ADFS, Okta, OneLogin, and PingFederate.

ADFS

To connect to ADFS, set these properties:

AuthScheme: ADFS.
User: The authenticating ADFS user.
Password: The authenticating ADFS user's password.
SSOLoginURL: The SSO provider's login URL.

To authenticate to ADFS, set these SSOProperties:

RelyingParty: The value of the ADFS server's Relying Party Identifier.

Example connection string:

AuthScheme=ADFS;User=username;Password=password;SSOLoginURL='https://sts.company.com';SSOProperties='RelyingParty=https://saml.service-now.com';Url=https://MyInstance12345.service-now.com/;

ADFS Integrated

The ADFS Integrated flow indicates you are connecting with the currently logged in Windows user credentials. To use the ADFS Integrated flow, do not specify the User and Password, but otherwise follow the same steps in the ADFS guide above.

Okta

To connect to Okta, set these properties:

AuthScheme: Okta.
User: The authenticating Okta user.
Password: The authenticating Okta user's password.
SSOLoginURL: The SSO provider's login URL.

If you are using a trusted application or proxy that overrides the Okta client request OR configuring MFA, you must use combinations of SSOProperties to authenticate using Okta. Set any of the following, as applicable:

APIToken: When authenticating a user via a trusted application or proxy that overrides the Okta client request context, set this to the API Token the customer created from the Okta organization.
MFAType: If you have configured the MFA flow, set this to one of the following supported types: OktaVerify, Email, or SMS.
MFAPassCode: If you have configured the MFA flow, set this to a valid passcode.
If you set this to empty or an invalid value, the Cloud issues a one-time password challenge to your device or email. After the passcode is received, reopen the connection where the retrieved one-time password value is set to the MFAPassCode connection property.
MFARememberDevice: True by default. Okta supports remembering devices when MFA is required. If remembering devices is allowed according to the configured authentication policies, the Cloud sends a device token to extend MFA authentication lifetime. If you do not want MFA to be remembered, set this variable to False.

Example connection string:

AuthScheme=Okta;SSOLoginURL='https://example.okta.com/home/appType/0bg4ivz6cJRZgCz5d6/46';User=oktaUserName;Password=oktaPassword;Url=https://MyInstance12345.service-now.com/;

OneLogin

To connect to OneLogin, set these properties:

AuthScheme: OneLogin.
User: The authenticating OneLogin user.
Password: The authenticating OneLogin user's password.

To authenticate to OneLogin, set these SSOProperties:

OAuthClientId: The OAuthClientId, which can be obtained by selecting Developers > API Credentials > Credential > ClientId.
OAuthClientSecret: The OAuthClientSecret, which can be obtained by selecting Developers > API Credentials > Credential > ClientSecret.
Subdomain: The subdomain of the OneLogin user accessing the SSO application. For example, if your OneLogin URL is splinkly.onelogin.com, splinkly is the subdomain value.
AppId: The Id of the SSO application.
Region (optional): The region your OneLogin account resides in. Legal values are US (default) or EU.

The following example connection string uses an API key to connect to OneLogin:

AuthScheme=OneLogin;User=OneLoginUserName;Password=OneLoginPassword;SSOProperties='OAuthClientID=3fc8394584f153ce3b7924d9cd4f686443a52b;OAuthClientSecret=ca9257fd5cc3277abb5818cea28c06fe9b3b285d73d06;Subdomain=OneLoginSubDomain;AppId=1433920';Url=https://MyInstance12345.service-now.com/;

PingFederate

To connect to PingFederate, set these properties:

AuthScheme: PingFederate.
User: The authenticating PingFederate user.
Password: The authenticating PingFederate user's password.
SSOLoginURL: The SSO provider's login URL.
AWSRoleARN (optional): If you have multiple role ARNs, specify the one you want to use for authorization.
AWSPrincipalARN (optional): If you have multiple principal ARNs, specify the one you want to use for authorization.
SSOProperties (optional): To include your username and password as an authorization header in requests to Amazon S3, set Authscheme to Basic.

To enable mutual SSL authentication for SSOLoginURL, the WS-Trust STS endpoint, configure these SSOProperties:

SSLClientCert
SSLClientCertType
SSLClientCertSubject
SSLClientCertPassword

Example connection string:

AuthScheme=PingFederate;URL='https://dev103586.service-now.com';SSOLoginUrl='https://mycustomserver.com:9033/idp/sts.wst';User=admin;Password=PassValue123;

OAuth Scopes and Endpoints

Required Scopes and Endpoint Domains for ServiceNow

When integrating with ServiceNow, your application needs specific permissions to interact with the API.

These permissions are defined by access scopes, which determine what data your application can access and what actions it can perform.

This topic provides information about the required access scopes and endpoint domains for the ServiceNow Cloud.

Understanding Scopes

Scopes are a way to limit an application's access to a user's data. They define the specific actions that an application can perform on behalf of the user.

For example, a read-only scope might allow an application to view data, while a full access scope might allow it to modify data.

Required Scopes for ServiceNow


Scope	Description
useraccount	This scope grants access to the user’s account information and preferences. This is the default scope and the only scope available.

Understanding Endpoint Domains

Endpoint domains are the specific URLs that the application needs to communicate with in order to authenticate, retrieve records, and perform other essential operations.

Allowlisting these domains ensures that the network traffic between your application and the API is not blocked by firewalls or security settings.

Note: Most users do not need to make any special configurations. Allowlisting is typically only necessary for environments with strict security measures, such as restricted outbound network traffic.

Required Endpoint Domains for ServiceNow


Domain	Always Required	Description
<URL>	TRUE	The URL of your ServiceNow instance as provided in the URL connection property.
<SSOLoginURL>	FALSE	The URL of your SSO provider. Required when AuthScheme is set to OKTA, ADFS, or PingFederate.
<Subdomain>.onelogin.com	FALSE	The subdomain of the OneLogin user accessing the SSO application. Required when AuthScheme is set to OneLogin and you have set a subdomain in SSOProperties.
<RelyingParty>	FALSE	The identifier of your ADFS relying party. Required when AuthScheme is set to ADFS and you have set a relying party in SSOProperties.

SSL Configuration

Customizing the SSL Configuration

By default, the Cloud attempts to negotiate TLS with the server. The server certificate is validated against the default system trusted certificate store. You can override how the certificate gets validated using the SSLServerCert connection property.

To specify another certificate, see the SSLServerCert connection property.

Firewall and Proxy

Connecting Through a Firewall or Proxy

HTTP Proxies

To authenticate to an HTTP proxy, set the following:

ProxyServer: the hostname or IP address of the proxy server that you want to route HTTP traffic through.
ProxyPort: the TCP port that the proxy server is running on.
ProxyAuthScheme: the authentication method the Cloud uses when authenticating to the proxy server.
ProxyUser: the username of a user account registered with the proxy server.
ProxyPassword: the password associated with the ProxyUser.

Other Proxies

Set the following properties:

To use a proxy-based firewall, set FirewallType, FirewallServer, and FirewallPort.
To tunnel the connection, set FirewallType to TUNNEL.
To authenticate, specify FirewallUser and FirewallPassword.
To authenticate to a SOCKS proxy, additionally set FirewallType to SOCKS5.

Data Model

You can use the Cloud to work with all the tables in your account, including custom tables. The table definitions are dynamically retrieved. The Cloud connects to ServiceNow and gets the list of tables and the metadata for the tables by calling the appropriate Web services. Any changes you make to your ServiceNow account, such as activating a plugin, adding new columns to a table, or changing the data type of a column, will immediately be reflected when you connect.

Tables

The metadata for the tables in ServiceNow are obtained during run time based on a number of predefined schemas from ServiceNow and your unique ServiceNow account information. In Tables you will find a small sample of the tables available in the ServiceNow development environment, which models the core ServiceNow system.

You can use data dictionary tables to obtain details about the tables available in your ServiceNow environment. Data dictionary tables and other system tables are prefixed with "system_".

The following data dictionary tables define the structure of the database tables:

system_db_object: This contains information about each table, one row per table.
system_dictionary: This defines every table and field in the system.
system_documentation: This contains the human-readable labels and language information for every field of every table in the database.

Views

The Cloud will expose the ServiceNow Database Views as Views only if the IncludeDatabaseViews connection property is set to 'True'.

The metadata for the Views in ServiceNow are obtained during run time based on a number of predefined schemas from ServiceNow and your unique ServiceNow account information. In Views you will find a small sample of the views available in the ServiceNow development environment, which models the core ServiceNow system.

The following data dictionary tables define the structure of the database views:

system_db_view: This contains information about each view, one row per view.
sys_db_view_table: This defines all source tables that each Database View contains.
sys_db_view_table_field: This defines all source table fields exposed for each Database View.
system_dictionary: This defines every table field in the system.
system_documentation: This contains the human-readable labels and language information for every field of every view in the database.

Stored Procedures

Stored Procedures are function-like interfaces to ServiceNow. They can be used to create materialized views -- tables that contain the results of a query. To use the Cloud to work with a materialized view, specify the query in the stored procedure call. The resulting schema is then saved in an XML file that can be easily modified without calling the stored procedure again. Schemas are saved in .rsd files in the folder you specify as the Location.

Limitations

The ServiceNow API directly supports processing certain query functions and filters, which improves performance. This is known as server-side processing.

If your query contains functions and filters not specified here, the Cloud must pull unfiltered records from ServiceNow and then perform the filter operations itself, which may take longer. This is known as client-side processing.

Supported Server-side Operations

The following functions are processed server-side:

MAX
MIN
AVG
SUM

For example, the following queries are processed server-side:

SELECT MAX(sys_id) FROM incident

SELECT sys_id, priority, AVG(priority), SUM(priority), MIN(sys_id) FROM incident

Additionally, these SQL clauses are processed server-side:

GROUP BY
HAVING
- HAVING is only handled server-side when it is followed first by an aggregate function, then an operator value.
IS NULL
IS NOT NULL

For example, these queries are executed server-side:

SELECT active, AVG(priority), AVG(business_stc) FROM incident GROUP BY active, approval HAVING AVG(business_stc) > 28800

SELECT sys_id FROM incident WHERE assignment_group IS NULL

SELECT AVG(Priority) FROM incident WHERE business_stc IS NOT NULL

Display Value

The sys_tags column will return a value only if the DisplayValue connection property is set to True or ALL. This behavior is consistent with the known functionality of ServiceNow.

Tables

The Cloud models the data in ServiceNow as a list of tables in a relational database that can be queried using standard SQL statements.

CData Cloud - ServiceNow Tables


Name	Description
ast_contract	Stores contract records for managed assets, including start dates, vendors, and terms of agreement.
ast_license_base	Maintains software license information such as license types, entitlements, and usage limits.
change_request	Tracks change requests, including their approval workflows, implementation details, and completion status.
cmdb_ci	Stores configuration item (CI) records representing hardware, software, and services managed in the Configuration Management Database (CMDB).
cmdb_metric	Captures metrics assessing the accuracy, completeness, and health of configuration items in the Configuration Management Database (CMDB).
cmn_building	Stores information about buildings or facilities, including addresses and related location details.
cmn_context_help	Holds context-sensitive help content that provides user guidance within ServiceNow applications.
cmn_cost_center	Manages cost center records used for tracking budgets, expenses, and departmental spending.
cmn_department	Stores departmental information such as department names, hierarchies, and assigned managers.
cmn_location	Maintains location records for offices, sites, and branches within the organization.
cmn_map_page	Defines pages used for map-based visualizations to display geographical or asset-related data.
cmn_notif_device	Stores user notification device details, such as email addresses and mobile endpoints.
cmn_notif_device_variable	Defines variables that configure notification device behavior for personalized delivery.
cmn_notif_grmember	Manages group membership for notification delivery, defining which users belong to each group.
cmn_notif_group	Stores details about notification groups used to send alerts to multiple recipients.
cmn_notif_message	Contains notification message templates, including subjects, bodies, and formats.
cmn_notif_service_provider	Stores details about external providers used for sending notifications, such as SMS or email gateways.
cmn_other_schedule	Maintains non-standard schedules, such as maintenance or on-call availability calendars.
cmn_relative_duration	Defines relative duration values used in workflow calculations and Service Level Agreement (SLA) timing.
cmn_schedule	Stores schedules that represent business hours, on-call rotations, or maintenance windows.
cmn_schedule_blackout	Defines blackout periods when scheduled activities such as maintenance or deployments cannot occur.
cmn_schedule_condition	Specifies conditions that determine when certain schedules apply based on context.
cmn_schedule_maintenance	Stores planned maintenance schedules for systems and services managed in ServiceNow.
cmn_schedule_page	Defines schedule pages that organize related schedules or calendar segments for easier management.
cmn_schedule_span	Records specific time spans within schedules, such as working hours, holidays, or exceptions.
cmn_timeline_page	Defines timeline pages used to display events or workflows along a visual timeline.
cmn_timeline_page_style	Stores style configurations for timeline pages, including color schemes and layout settings.
cmn_timeline_sub_item	Maintains sub-items displayed in timeline views, supporting nested visualization of activities.
diagrammer_action	Stores diagram actions that define transitions or behaviors within process flow diagrams.
expert_panel	Maintains expert panel data, including participant details and assigned review cases.
incident	Tracks incidents that document issues, service disruptions, or user-reported problems.
item_option_new	Defines configuration options for catalog items, enabling customized orders or service requests.
question	Stores survey or catalog questions that collect user input for requests or feedback forms.
sc_category	Defines Service Catalog (SC) categories used to group catalog items for easier navigation.
sc_cat_item	Stores catalog items offered through the Service Catalog (SC), such as products or services.
sla	Defines Service Level Agreements (SLAs) that measure and enforce service delivery commitments.
sysauto	Stores scheduled job definitions that automate recurring processes and system tasks.
sysauto_script	Contains scripted scheduled jobs that execute automated actions at defined intervals.
syslog	Logs system events, errors, and informational messages for auditing and troubleshooting.
sysrule	Stores rule definitions that drive automated logic and system behaviors.
system_db_object	Stores metadata for database objects, including tables and views in the ServiceNow schema.
system_dictionary	Contains dictionary entries that describe fields, attributes, and relationships in the data model.
system_documentation	Holds documentation text and help information for ServiceNow fields and tables.
system_import_set_row	Records data rows imported via import sets, including staging and transformation details.
system_journal_field	Stores journal entries for field-level updates, allowing audit tracking of changes over time.
system_script_client	Contains client-side script definitions that control dynamic behavior in the ServiceNow interface.
system_ui_policy	Defines user interface (UI) policies that determine field visibility, read-only status, and mandatory settings.
system_ui_policy_action	Specifies actions triggered by user interface (UI) policies, such as showing or hiding form elements.
system_user	Stores user account details, including credentials, roles, and contact information.
task	Tracks generic task records used by multiple ServiceNow applications, including incidents, problems, and changes.
v_field_creator	Stores metadata about field creation, including associated tables and data types.

ast_contract

Stores contract records for managed assets, including start dates, vendors, and terms of agreement.

Columns


Name	Type	ReadOnly	References	Description
vendor	String	False		Lists the vendor associated with the contract, identifying the external supplier or service provider.
renewable	String	False		Indicates whether the contract can be renewed after its expiration date.
tax_rate	String	False		Specifies the tax rate applied to the contract's financial calculations.
contract_model	String	False		Defines the contract model that determines structure and compliance rules for the agreement.
state	String	False		Lists the current state of the contract, such as draft, active, or expired.
sys_class_name	String	False		Identifies the system class name assigned to the contract record in ServiceNow.
ends	Datetime	False		Specifies the date and time when the contract ends or reaches its expiration point.
total_cost	String	False		Displays the total cost of the contract, including all associated expenses and taxes.
contract_administrator	String	False		Specifies the person responsible for managing and overseeing the contract.
cost_center	String	False		Defines the financial cost center to which the contract's expenses are allocated.
expiration	String	False		Lists the expiration status or date for the contract's validity period.
description	String	False		Provides a detailed explanation or notes about the contract's terms, coverage, or scope.
cost_adjustment_type	String	False		Specifies the type of cost adjustment applied to the contract, such as discount or surcharge.
payment_schedule	String	False		Defines the schedule outlining when payments for the contract are due.
renewal_options	String	False		Lists available options for renewing the contract, such as automatic or manual renewal.
license_type	String	False		Specifies the type of license covered under the contract, such as per-user or site-based.
vendor_account	String	False		Lists the vendor's account identifier associated with the contract record.
cost_adjustment_percentage	String	False		Displays the percentage value used for adjusting the contract's cost.
payment_amount	String	False		Specifies the amount due for each payment according to the contract terms.
renewal_end_date	Datetime	False		Indicates the date when the contract's renewal term concludes.
process	String	False		Lists the process or workflow associated with the contract's lifecycle.
ratecard	String	False		References the rate card that defines standard pricing used in the contract's calculation.
cost_per_unit	String	False		Specifies the cost of a single unit under the contract, such as per device or per user.
monthly_cost	String	False		Displays the recurring monthly cost associated with maintaining the contract.
sys_mod_count	String	False		Tracks the number of times the contract record has been modified since creation.
commitment	String	False		Lists the level of financial or service commitment defined in the contract.
sys_created_by	String	False		Shows the user or process that originally created the contract record.
approval_history	String	False		Provides a record of all approval actions taken during the contract's lifecycle.
sys_updated_by	String	False		Shows the user or system process that last updated the contract record.
number	String	False		Displays the unique contract number assigned for identification and tracking.
active	String	False		Indicates whether the contract is currently active and enforceable.
sales_tax	String	False		Specifies the sales tax amount or percentage applied to the contract total.
renewal_contact	String	False		Lists the contact person responsible for handling contract renewals.
license_quantity_entitled	String	False		Specifies the number of licenses entitled under the terms of the contract.
starts	Datetime	False		Specifies the date and time when the contract term begins.
sub_total_cost	String	False		Displays the subtotal cost before applying taxes or additional adjustments.
location	String	False		Lists the location or business unit associated with the contract.
po_number	String	False		Specifies the purchase order (PO) number linked to the contract transaction.
sys_domain	String	False		Identifies the domain associated with the contract record for multi-domain configurations.
short_description	String	False		Provides a concise summary describing the purpose or content of the contract.
cost_adjustment_reason	String	False		Lists the reason or justification for a cost adjustment applied to the contract.
tax_cost	String	False		Displays the total tax amount calculated for the contract.
invoice_payment_terms	String	False		Specifies the payment terms defined in the contract's invoicing policy.
terms_and_conditions	String	False		Stores the detailed terms and conditions governing the contract agreement.
vendor_contract	String	False		References the vendor's original contract or external contract identifier.
cost_adjustment	String	False		Displays the calculated amount by which the contract cost has been adjusted.
tax_exempt	String	False		Indicates whether the contract is exempt from taxes.
renewal_date	Datetime	False		Specifies the date when the contract renewal becomes effective.
substate	String	False		Lists the substate providing additional detail on the contract's progress or condition.
approver	String	False		Lists the user responsible for approving the contract during the workflow process.
lifetime_cost	String	False		Displays the total cost incurred over the entire lifetime of the contract.
yearly_cost	String	False		Shows the annual cost of maintaining the contract, calculated based on total value and duration.
sys_created_on	Datetime	False		Displays the date and time when the contract record was first created in ServiceNow.
discount	String	False		Specifies the discount applied to the contract value, expressed as an amount or percentage.
sys_updated_on	Datetime	False		Displays the date and time when the contract record was last updated.
application_model	String	False		Lists the application model associated with the contract, linking it to software or service assets.
sys_id [KEY]	String	False		Defines the system identifier (sys_id) that uniquely identifies the contract record in ServiceNow.
sys_domain_path	String	False		Specifies the hierarchical domain path representing where the contract record resides.
ItemURL	String	True		Provides the URL that links directly to the contract record in the ServiceNow user interface (UI).

ast_license_base

Maintains software license information such as license types, entitlements, and usage limits.

Columns


Name	Type	ReadOnly	References	Description
number	String	False		Lists the unique license record number used to identify each license entry in ServiceNow.
vendor_account	String	False		Specifies the vendor account associated with the license, linking it to the supplier or reseller providing the software.
license_count	String	False		Displays the total number of licenses covered under the current license record.
option	String	False		Lists any specific license options or configurations applied to the product, such as upgrade rights or add-ons.
sys_created_on	Datetime	False		Shows the date and time when the license record was first created in ServiceNow.
vendor	String	False		Lists the name of the vendor providing or managing the licensed software.
license_key	String	False		Stores the unique alphanumeric key assigned to the licensed product for activation and validation purposes.
upgraded_from	String	False		Indicates the source license or product version from which the current license was upgraded.
sys_updated_on	Datetime	False		Displays the date and time when the license record was last updated.
sys_class_name	String	False		Identifies the system class name assigned to the license record within the ServiceNow data model.
short_description	String	False		Provides a concise summary of the licensed software or agreement details.
license_cost	String	False		Specifies the total cost of the software license as defined in the purchase or agreement.
sys_id [KEY]	String	False		Defines the system identifier (sys_id) that uniquely identifies the license record in ServiceNow.
invoice_number	String	False		Lists the invoice number associated with the license purchase or renewal.
location	String	False		Specifies the location or business unit responsible for managing the licensed software.
percent_used	String	False		Displays the percentage of licenses currently in use compared to the total available quantity.
vendor_contract	String	False		References the vendor contract associated with the license record to establish the purchase link.
install_count	String	False		Shows the number of active installations using the licensed software.
manual	String	False		Indicates whether the license entry was created or updated manually rather than through automated discovery.
sys_created_by	String	False		Shows the user or process that originally created the license record.
department	String	False		Lists the department responsible for managing or utilizing the licensed software.
description	String	False		Provides detailed notes or documentation about the license, such as coverage, terms, or restrictions.
maintenance_cost	String	False		Specifies the recurring maintenance or support cost associated with the license.
sys_updated_by	String	False		Shows the user or process that last modified the license record.
parent	String	False		Defines the parent license record, if the current license is part of a multi-tier or hierarchical agreement.
purchased	Datetime	False		Lists the date and time when the license was purchased or activated.
total_cost	String	False		Displays the total cost incurred for the license, including maintenance and support charges.
compliance_level	String	False		Indicates the compliance level of the license, showing whether usage meets entitlement limits.
po_number	String	False		Specifies the purchase order (PO) number linked to the license transaction.
license_available	String	False		Displays the number of licenses still available for assignment or deployment.
discoverable_key	String	False		Stores the software discovery key used to detect and reconcile installed products with licensed assets.
sys_mod_count	String	False		Tracks the number of modifications made to the license record since its creation.
ItemURL	String	True		Provides the URL linking directly to the license record in the ServiceNow user interface (UI).

change_request

Tracks change requests, including their approval workflows, implementation details, and completion status.

Columns


Name	Type	ReadOnly	References	Description
outside_maintenance_schedule	String	False		Indicates whether the change is scheduled outside of approved maintenance windows.
on_hold_reason	String	False		Specifies the reason why the change request is placed on hold, such as pending approval or awaiting input.
start_date	Datetime	False		Lists the date and time when the implementation of the change is scheduled to begin.
cab_date	Datetime	False		Defines the scheduled date for the Change Advisory Board (CAB) review meeting.
close_code	String	False		Specifies the closure code categorizing how the change was resolved, such as successful or canceled.
requested_by	String	False		Identifies the user who submitted or initiated the change request.
backout_plan	String	False		Provides details of the backout plan to restore service if the change implementation fails.
change_plan	String	False		Lists the step-by-step plan outlining how the change will be executed.
implementation_plan	String	False		Describes the implementation procedure for executing the approved change request.
sys_id [KEY]	String	False		Defines the system identifier (sys_id) that uniquely identifies the change request record in ServiceNow.
phase	String	False		Specifies the current phase of the change process, such as planning, testing, or review.
review_status	String	False		Indicates the current review status of the change request, such as pending or completed.
conflict_status	String	False		Displays whether the change request conflicts with other scheduled changes or maintenance tasks.
phase_state	String	False		Lists the detailed state of the current change phase, such as waiting for approval or in progress.
production_system	String	False		Specifies whether the change affects a production system or environment.
type	String	False		Defines the type of change, such as normal, emergency, or standard.
on_hold	String	False		Indicates whether the change request is currently on hold.
end_date	Datetime	False		Lists the date and time when the change is scheduled to end.
requested_by_date	Datetime	False		Displays the date and time when the change was originally requested.
risk_impact_analysis	String	False		Contains the documented risk and impact analysis outlining potential consequences of the change.
test_plan	String	False		Provides the testing plan used to validate the change before implementation.
justification	String	False		Explains the reason for submitting the change request and the expected outcome.
scope	String	False		Defines the scope of the change, including affected services, systems, or users.
review_comments	String	False		Lists comments from reviewers or approvers regarding the change.
std_change_producer_version	String	False		Specifies the version of the standard change template or producer used to create the change.
category	String	False		Classifies the change by category, such as infrastructure, software, or hardware.
review_date	Datetime	False		Lists the date when the change was last reviewed by approvers or reviewers.
conflict_last_run	Datetime	False		Displays the timestamp of the most recent conflict detection check for overlapping changes.
risk	String	False		Indicates the assessed risk level of the change, such as low, medium, or high.
reason	String	False		Provides the business or technical justification explaining why the change is necessary.
cab_recommendation	String	False		Lists recommendations made by the CAB following their review of the change request.
delivery_task	String	False		References the associated delivery task or project phase linked to the change request.
upon_approval	String	False		Defines the action to perform automatically when the change request is approved, such as moving to implementation.
work_start	Datetime	False		Lists the date and time when work on the change implementation begins.
delivery_plan	String	False		Specifies the delivery plan associated with the change, outlining phases, deliverables, and milestones.
rejection_goto	String	False		Identifies the workflow state to transition to when the change request is rejected.
work_end	Datetime	False		Lists the date and time when work related to the change implementation ends.
upon_reject	String	False		Defines the automated action to perform when the change request is rejected.
business_service	String	False		Specifies the business service impacted or improved by the change request.
sys_domain	String	False		Identifies the domain associated with the change request record, used in multi-domain configurations.
sys_created_on	Datetime	False		Displays the date and time when the change request record was created in ServiceNow.
sys_updated_on	Datetime	False		Displays the date and time when the change request record was last modified.
expected_start	Datetime	False		Lists the expected start date and time for implementing the change.
variables	String	False		Stores any custom variables or data fields captured in the change request form.
number	String	False		Displays the unique identification number automatically assigned to the change request.
comments	String	False		Contains user comments or notes related to the change request's progress or decisions.
urgency	String	False		Indicates the urgency level of the change, such as high, medium, or low.
opened_at	Datetime	False		Displays the date and time when the change request was opened.
watch_list	String	False		Lists users or groups subscribed to receive notifications about the change request.
sla_due	Datetime	False		Specifies the date and time when the Service Level Agreement (SLA) for the change must be met.
active	String	False		Indicates whether the change request record is currently active in the workflow.
state	String	False		Displays the current workflow state of the change request, such as new, approved, or closed.
work_notes	String	False		Contains work notes added by implementers or analysts documenting progress on the change.
closed_by	String	False		Lists the user who closed the change request after completion.
follow_up	Datetime	False		Specifies the follow-up date and time for post-implementation review or verification.
work_notes_list	String	False		Lists all historical work notes associated with the change request for auditing purposes.
cmdb_ci	String	False		References the Configuration Item (CI) from the Configuration Management Database (CMDB) affected by the change.
approval_history	String	False		Provides a record of all approval actions taken during the change lifecycle.
business_duration	Datetime	False		Displays the duration of the change process, calculated based on business hours.
location	String	False		Specifies the physical or organizational location related to the change request.
user_input	String	False		Stores user-provided input or custom responses submitted as part of the change workflow.
assigned_to	String	False		Lists the user assigned responsibility for managing or implementing the change.
escalation	String	False		Indicates whether the change request has been escalated due to priority, delay, or business impact.
time_worked	String	False		Tracks the total time spent working on the change request.
additional_assignee_list	String	False		Lists additional users or groups assisting with the change implementation.
correlation_id	String	False		Stores a correlation identifier linking the change request to related incidents or problems.
comments_and_work_notes	String	False		Combines user comments and work notes into a single field for unified tracking.
order	String	False		Specifies the execution order of the change within a sequence of related tasks or activities.
made_sla	String	False		Indicates whether the SLA targets for the change request were successfully met.
sys_mod_count	String	False		Tracks the total number of modifications made to the change request record since creation.
sys_created_by	String	False		Shows the user or system process that originally created the change request record.
sys_updated_by	String	False		Shows the user or system process that last modified the change request record.
sys_domain_path	String	False		Defines the hierarchical domain path representing the record's placement in a multi-domain environment.
sys_class_name	String	False		Identifies the system class name of the change request record within the ServiceNow data model.
parent	String	False		Lists the parent change request or task to which the current record is related.
priority	String	False		Displays the priority level of the change request, typically calculated from impact and urgency.
close_notes	String	False		Contains detailed notes added when closing the change request, describing resolution steps or outcomes.
reassignment_count	String	False		Tracks how many times the change request has been reassigned to different users or groups.
due_date	Datetime	False		Lists the date and time when the change is expected to be completed.
short_description	String	False		Provides a concise summary of the purpose or scope of the change request.
company	String	False		Specifies the company or customer associated with the change request, if applicable.
approval_set	Datetime	False		Displays the date and time when approval was granted or updated for the change request.
opened_by	String	False		Identifies the user who opened or submitted the change request for review.
contact_type	String	False		Specifies how the change request was initiated, such as by phone, email, or portal submission.
assignment_group	String	False		Lists the group responsible for handling or approving the change request.
approval	String	False		Indicates the current approval state of the change request, such as requested, approved, or rejected.
calendar_duration	Datetime	False		Displays the total duration of the change request from creation to closure, including non-business hours.
knowledge	String	False		Specifies whether the change is linked to a Knowledge Base article for reference or documentation.
correlation_display	String	False		Shows a display value linking this change to related records such as incidents or problems.
wf_activity	String	False		References the workflow activity associated with the change for process automation tracking.
description	String	False		Provides a detailed explanation of the change, including scope, implementation steps, and expected results.
impact	String	False		Indicates the impact level of the change on users, services, or systems, such as low, medium, or high.
closed_at	Datetime	False		Displays the date and time when the change request was officially closed.
group_list	String	False		Lists the groups associated with or notified about the change during its lifecycle.
activity_due	Datetime	False		Specifies the date and time by which the next activity in the change workflow must be completed.

cmdb_ci

Stores configuration item (CI) records representing hardware, software, and services managed in the Configuration Management Database (CMDB).

Columns


Name	Type	ReadOnly	References	Description
name	String	False		Lists the CI's name used to identify it within the CMDB.
serial_number	String	False		Stores the unique serial number assigned to the CI.
delivery_date	Datetime	False		Records the delivery date of the CI to the organization or user.
lease_id	String	False		Lists the lease identifier that links the CI to its leasing contract.
checked_out	Datetime	False		Displays the date and time when the CI was checked out for use.
sys_domain_path	String	False		Defines the hierarchical domain path representing the CI's location in the domain structure.
sys_created_by	String	False		Shows the user or process that originally created the CI record in ServiceNow.
purchase_date	Datetime	False		Records the date when the CI was purchased.
location	String	False		Lists the physical or logical location associated with the CI.
cost_cc	String	False		Specifies the cost center code associated with the CI for financial tracking.
managed_by	String	False		Identifies the user or group responsible for managing the CI.
sys_updated_by	String	False		Shows the user or process that last updated the CI record.
assignment_group	String	False		Lists the assignment group responsible for maintaining or servicing the CI.
model_id	String	False		References the model record associated with the CI.
gl_account	String	False		Specifies the general ledger (GL) account code used for accounting the CI.
supported_by	String	False		Lists the user or team providing support for the CI.
unverified	String	False		Indicates whether the CI data has not yet been verified.
company	String	False		Lists the company or organization that owns or uses the CI.
manufacturer	String	False		Lists the manufacturer of the CI.
po_number	String	False		Records the purchase order (PO) number associated with the CI.
due_in	String	False		Specifies the number of items expected to arrive or be received for the CI.
asset	String	False		Links the CI to its corresponding asset record for inventory tracking.
sys_mod_count	String	False		Tracks the total number of times the CI record has been modified.
asset_tag	String	False		Stores the asset tag identifier physically attached to the CI.
sys_class_name	String	False		Specifies the system class name defining the CI record type within ServiceNow.
order_date	Datetime	False		Lists the date when the CI order was placed.
department	String	False		Identifies the department responsible for or using the CI.
checked_in	Datetime	False		Displays the date and time when the CI was checked back into inventory or returned.
sys_domain	String	False		Specifies the domain to which the CI belongs in multi-domain environments.
sys_updated_on	Datetime	False		Displays the date and time when the CI record was last updated.
install_status	String	False		Lists the installation status of the CI, such as installed, pending, or retired.
justification	String	False		Provides a justification or reason for creating or updating the CI record.
cost	String	False		Lists the cost associated with purchasing or maintaining the CI.
owned_by	String	False		Identifies the user or department that owns the CI.
assigned	Datetime	False		Displays the date and time when the CI was assigned to a user or department.
vendor	String	False		Lists the vendor or supplier of the CI.
invoice_number	String	False		Records the invoice number related to the CI purchase or lease.
support_group	String	False		Lists the group responsible for providing technical or operational support for the CI.
skip_sync	String	False		Indicates whether synchronization of the CI record should be skipped during updates.
assigned_to	String	False		Identifies the user currently assigned to the CI.
install_date	Datetime	False		Displays the date when the CI was installed in the environment.
warranty_expiration	Datetime	False		Lists the warranty expiration date for the CI.
due	Datetime	False		Displays the due date for maintenance, renewal, or replacement of the CI.
cost_center	String	False		Lists the cost center associated with the CI for accounting and budgeting.
sys_created_on	Datetime	False		Displays the date and time when the CI record was created.
short_description	String	False		Provides a brief description summarizing the CI and its purpose.
attributes	String	False		Lists key attributes that describe technical or operational properties of the CI.
fault_count	String	False		Tracks the number of faults or incidents reported against the CI.
change_control	String	False		Specifies the change control record or process governing modifications to the CI.
fqdn	String	False		Lists the Fully Qualified Domain Name (FQDN) assigned to the CI, if applicable.
subcategory	String	False		Lists the subcategory classification of the CI for reporting or grouping.
last_discovered	Datetime	False		Displays the date and time when the CI was last discovered by an automated discovery process.
correlation_id	String	False		Stores a correlation identifier used to link the CI to related external records or processes.
discovery_source	String	False		Specifies the discovery source that identified or imported the CI.
mac_address	String	False		Lists the Media Access Control (MAC) address associated with the CI, if it is a networked device.
maintenance_schedule	String	False		References the maintenance schedule that applies to the CI.
model_number	String	False		Lists the manufacturer's model number assigned to the CI.
monitor	String	False		Indicates whether the CI is monitored for performance or availability.
sys_id [KEY]	String	False		Lists the system identifier (sys_id) that uniquely identifies the CI record in ServiceNow.
operational_status	String	False		Specifies the operational status of the CI, such as operational or down.
start_date	Datetime	False		Lists the start date of the CI's lifecycle or operational period.
dns_domain	String	False		Lists the Domain Name System (DNS) domain to which the CI belongs.
category	String	False		Lists the category used to classify the CI within the CMDB.
first_discovered	Datetime	False		Displays the date and time when the CI was first discovered by an automated process.
can_print	String	False		Indicates whether the CI is capable of printing, applicable for printer devices.
comments	String	False		Stores comments or notes added to the CI record.
ip_address	String	False		Lists the IP address assigned to the CI, if applicable.
schedule	String	False		References the operational or maintenance schedule associated with the CI.
ItemURL	String	True		Lists the URL that represents the item accessible from the ServiceNow user interface (UI).

cmdb_metric

Captures metrics assessing the accuracy, completeness, and health of configuration items in the Configuration Management Database (CMDB).

Columns


Name	Type	ReadOnly	References	Description
sys_updated_by	String	False		Lists the user or system process that last updated the metric record in the CMDB.
snc_mi	String	False		Stores the metric instance identifier that links the record to a specific ServiceNow metric definition.
sys_mod_count	String	False		Tracks the total number of times the metric record has been modified since its creation.
sys_created_by	String	False		Shows the user or system process that originally created the metric record in the CMDB.
sys_id [KEY]	String	False		Lists the system identifier (sys_id) that uniquely identifies the metric record in the CMDB.
sys_class_name	String	False		Specifies the system class name used to define the record type for the CMDB metric.
sys_created_on	Datetime	False		Displays the date and time when the metric record was created in the CMDB.
sys_updated_on	Datetime	False		Displays the date and time when the metric record was last updated.

cmn_building

Stores information about buildings or facilities, including addresses and related location details.

Columns


Name	Type	ReadOnly	References	Description
sys_mod_count	String	False		Tracks the total number of times the building record has been modified in the Common Building (cmn_building) table.
location	String	False		Specifies the physical location or site associated with the building record, helping identify where the building is situated within the organization's structure.
sys_updated_by	String	False		Lists the user or process that last updated the building record, providing traceability for changes.
sys_updated_on	Datetime	False		Displays the date and time when the building record was last updated in the system.
floors	String	False		Indicates the number of floors or levels within the building.
notes	String	False		Contains general notes or additional details related to the building, such as maintenance information or occupancy notes.
sys_created_by	String	False		Lists the user or process that originally created the building record.
name	String	False		Specifies the official name of the building for identification in facility or location records.
contact	String	False		Lists the primary contact person responsible for the building.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the building record in the Common Building (cmn_building) table.
sys_created_on	Datetime	False		Displays the date and time when the building record was first created in the system.

cmn_context_help

Holds context-sensitive help content that provides user guidance within ServiceNow applications.

Columns


Name	Type	ReadOnly	References	Description
document	String	False		Specifies the document or record to which the context help information applies.
plugin_id	String	False		Identifies the plugin associated with this help entry, linking it to a specific ServiceNow feature or module.
language	String	False		Indicates the language in which the help content is provided, supporting multilingual documentation.
type	String	False		Defines the type of help entry, such as inline guidance, documentation link, or tooltip.
servicenow	String	False		Specifies whether the help entry is part of the core ServiceNow platform or a custom extension.
url	String	False		Provides the web address (URL) where the related help documentation or resource can be accessed.
active	String	False		Indicates whether the context help entry is currently active and visible to users.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the context help record in the Common Context Help (cmn_context_help) table.
use_plugin_base_url	String	False		Specifies whether the plugin's base URL should be used to access the help content.
sys_policy	String	False		Lists any system policy associated with the context help entry, such as visibility or access control.
sys_replace_on_upgrade	String	False		Indicates whether the help entry should be replaced automatically during system upgrades.
sys_customer_update	String	False		Shows whether the record was modified by a customer, helping track customized configurations.
sys_scope	String	False		Specifies the application scope in which the context help record exists.
sys_package	String	False		Identifies the package or module that the context help record belongs to.
sys_updated_on	Datetime	False		Displays the date and time when the context help record was last updated.
sys_created_on	Datetime	False		Displays the date and time when the context help record was first created.
sys_name	String	False		Lists the system name assigned to the context help entry.
sys_updated_by	String	False		Lists the user or process that last updated the context help record.
sys_created_by	String	False		Lists the user or process that originally created the context help record.
sys_class_name	String	False		Specifies the system class name defining the record type in the Common Context Help (cmn_context_help) table.
sys_mod_count	String	False		Tracks the number of times the context help record has been modified.
sys_update_name	String	False		Provides the name of the update set entry that includes this record.
ItemURL	String	True		Displays the URL where the item can be accessed from the ServiceNow user interface (UI).

cmn_cost_center

Manages cost center records used for tracking budgets, expenses, and departmental spending.

Columns


Name	Type	ReadOnly	References	Description
sys_created_by	String	False		Lists the user or process that originally created the cost center record in the Common Cost Center (cmn_cost_center) table.
parent	String	False		References the parent cost center, if the current one is part of a hierarchical financial structure.
valid_to	Datetime	False		Specifies the date when the cost center becomes inactive or is no longer valid for transactions.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the cost center record in ServiceNow.
sys_created_on	Datetime	False		Displays the date and time when the cost center record was first created.
name	String	False		Specifies the official name of the cost center, used to identify it within the organization's financial structure.
manager	String	False		Lists the manager responsible for overseeing the cost center's budget and expenditures.
location	String	False		Specifies the physical or organizational location associated with the cost center.
sys_updated_by	String	False		Lists the user or process that last updated the cost center record.
sys_mod_count	String	False		Tracks the number of times the cost center record has been modified.
code	String	False		Contains the unique code or identifier assigned to the cost center for accounting or reporting purposes.
account_number	String	False		Specifies the internal account number linked to the cost center for financial tracking.
valid_from	Datetime	False		Indicates the date when the cost center record became active or valid for use.
sys_updated_on	Datetime	False		Displays the date and time when the cost center record was last updated.
ItemURL	String	True		Displays the URL where the cost center record can be accessed from the ServiceNow user interface (UI).

cmn_department

Stores departmental information such as department names, hierarchies, and assigned managers.

Columns


Name	Type	ReadOnly	References	Description
cost_center	String	False		Specifies the cost center associated with the department, linking departmental activities to financial accounts for budgeting and reporting.
sys_updated_on	Datetime	False		Displays the date and time when the department record was last updated in the system.
dept_head	String	False		Lists the department head responsible for managing the department's operations and staff.
primary_contact	String	False		Specifies the primary contact person for the department, typically used for communication and coordination.
head_count	String	False		Indicates the total number of employees currently assigned to the department.
sys_created_by	String	False		Lists the user or process that originally created the department record in the Common Department (cmn_department) table.
name	String	False		Specifies the official name of the department used across the organization.
id	String	False		Contains the unique identifier assigned to the department for internal reference and integration purposes.
description	String	False		Provides a brief summary of the department's purpose, scope, or functions within the organization.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the department record in ServiceNow.
sys_created_on	Datetime	False		Displays the date and time when the department record was first created.
sys_mod_count	String	False		Tracks the number of times the department record has been modified.
company	String	False		Specifies the company or organizational entity to which the department belongs.
parent	String	False		References the parent department, if the current department is part of a larger departmental hierarchy.
sys_updated_by	String	False		Lists the user or process that last updated the department record.
ItemURL	String	True		Displays the web address (URL) where the department record can be accessed from the ServiceNow user interface (UI).

cmn_location

Maintains location records for offices, sites, and branches within the organization.

Columns


Name	Type	ReadOnly	References	Description
parent	String	False		References the parent location if this record is part of a hierarchical structure, such as a campus or regional office network.
lat_long_error	String	False		Indicates any errors detected when validating the latitude and longitude coordinates of the location.
state	String	False		Specifies the state or province where the location is situated.
sys_created_by	String	False		Lists the user or process that originally created the location record in the Common Location (cmn_location) table.
fax_phone	String	False		Provides the fax number associated with the location, if applicable.
phone_territory	String	False		Specifies the regional or telephonic territory associated with the location's phone number.
contact	String	False		Lists the primary contact person responsible for managing or maintaining the location.
full_name	String	False		Displays the complete formatted name of the location, often combining the building, city, and country for clarity.
name	String	False		Specifies the official name of the location as recognized in organizational or facility records.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the location record in ServiceNow.
zip	String	False		Contains the postal or ZIP code corresponding to the location's address.
sys_created_on	Datetime	False		Displays the date and time when the location record was first created in the system.
country	String	False		Specifies the country where the location resides.
sys_mod_count	String	False		Tracks the total number of times the location record has been modified.
stock_room	String	False		Indicates whether the location includes an associated stockroom or storage area.
latitude	String	False		Provides the latitude coordinate used to map the physical location.
street	String	False		Specifies the street address or detailed location description.
sys_updated_by	String	False		Lists the user or process that last updated the location record.
time_zone	String	False		Specifies the time zone for the location, used for scheduling and reporting consistency.
city	String	False		Specifies the city or municipality where the location is based.
sys_updated_on	Datetime	False		Displays the date and time when the location record was last updated in ServiceNow.
phone	String	False		Lists the main phone number associated with the location.
company	String	False		Specifies the company or organizational entity responsible for or associated with the location.
longitude	String	False		Provides the longitude coordinate used to map the physical location.
ItemURL	String	True		Displays the web address (URL) where the location record can be accessed from the ServiceNow user interface (UI).

cmn_map_page

Defines pages used for map-based visualizations to display geographical or asset-related data.

Columns


Name	Type	ReadOnly	References	Description
name	String	False
center_latitude	String	False		Defines the latitude coordinate at which the map is centered by default.
script	String	False		Contains custom script logic that controls map behavior or visualization.
type_selection	String	False		Specifies the type of data or object displayed on the map, such as assets, incidents, or locations.
show_device_location	String	False		Indicates whether the map should display device or user locations when loaded.
controls_size	String	False		Defines the size of the navigation and control elements on the map interface.
initial_zoom	String	False		Specifies the initial zoom level when the map is first displayed.
center_address	String	False		Provides the address or reference point used to center the map view.
overview	String	False		Determines whether an overview or summary view of the map should be shown.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the map page record in ServiceNow.
type	String	False		Specifies the map type, such as terrain, satellite, or hybrid view.
refresh_on_zoom	String	False		Indicates whether the map data should refresh automatically when the user adjusts the zoom level.
suffix	String	False		Contains an optional suffix used to distinguish similar map pages or naming conventions.
center_longitude	String	False		Defines the longitude coordinate at which the map is centered by default.
sys_policy	String	False		Lists any system policy associated with the map page, such as permissions or visibility rules.
sys_replace_on_upgrade	String	False		Indicates whether the map page should be replaced automatically during system upgrades.
sys_customer_update	String	False		Shows whether the map page record has been modified by a customer, aiding in configuration tracking.
sys_scope	String	False		Specifies the application scope to which the map page belongs.
sys_package	String	False		Identifies the package or module that contains the map page configuration.
sys_updated_on	Datetime	False		Displays the date and time when the map page record was last updated.
sys_created_on	Datetime	False		Displays the date and time when the map page record was originally created.
sys_name	String	False		Lists the system name assigned to the map page record.
sys_updated_by	String	False		Lists the user or process that last updated the map page record.
sys_created_by	String	False		Lists the user or process that originally created the map page record.
sys_class_name	String	False		Specifies the system class name that defines the type of record for the map page.
sys_mod_count	String	False		Tracks the total number of times the map page record has been modified.
sys_update_name	String	False		Provides the name of the update set entry that includes this map page record.
ItemURL	String	True		Displays the web address (URL) where the map page record can be accessed from the ServiceNow user interface (UI).

cmn_notif_device

Stores user notification device details, such as email addresses and mobile endpoints.

Columns


Name	Type	ReadOnly	References	Description
email_address	String	False		Specifies the email address associated with the notification device, used for delivering email-based alerts and updates.
sys_created_on	Datetime	False		Displays the date and time when the notification device record was first created in the system.
primary_email	String	False		Indicates whether this email address is the user's primary address for receiving notifications.
sys_updated_on	Datetime	False		Displays the date and time when the notification device record was last updated.
name	String	False		Specifies the name or label assigned to the notification device for easy identification.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the notification device record in ServiceNow.
user	String	False		Specifies the user associated with the notification device, linking the device to their profile and preferences.
type	String	False		Defines the notification method or device type, such as email, SMS, or push notification.
push_app	String	False		Identifies the push notification application configured for delivering messages to the user's device.
phone_number	String	False		Lists the phone number associated with the notification device, if applicable for SMS or voice notifications.
sys_created_by	String	False		Lists the user or process that originally created the notification device record.
active	String	False		Indicates whether the notification device is currently active and available for sending notifications.
sys_updated_by	String	False		Lists the user or process that last updated the notification device record.
order	String	False		Specifies the priority or order in which notifications should be sent when multiple devices are associated with the same user.
service_provider	String	False		Specifies the communication service provider associated with the notification device, such as an email or SMS gateway.
schedule	String	False		Defines the schedule that determines when notifications can be sent to the device, based on user preferences or availability.
sys_mod_count	String	False		Tracks the total number of times the notification device record has been modified.
ItemURL	String	True		Displays the web address (URL) where the notification device record can be accessed from the ServiceNow user interface (UI).

cmn_notif_device_variable

Defines variables that configure notification device behavior for personalized delivery.

Columns


Name	Type	ReadOnly	References	Description
name	String	False		Specifies the name of the notification device variable, used to identify the configuration setting or property.
sys_created_on	Datetime	False		Displays the date and time when the notification device variable record was first created.
sys_updated_on	Datetime	False		Displays the date and time when the notification device variable record was last updated.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the notification device variable record in ServiceNow.
device	String	False		References the notification device associated with this variable, linking the configuration value to a specific device.
sys_mod_count	String	False		Tracks the total number of times the notification device variable record has been modified.
sys_created_by	String	False		Lists the user or process that originally created the notification device variable record.
sys_updated_by	String	False		Lists the user or process that last updated the notification device variable record.
value	String	False		Specifies the stored value of the variable, which determines the behavior or configuration of the notification device.
ItemURL	String	True		Displays the web address (URL) where the notification device variable record can be accessed from the ServiceNow user interface(UI).

cmn_notif_grmember

Manages group membership for notification delivery, defining which users belong to each group.

Columns


Name	Type	ReadOnly	References	Description
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the notification group member record in ServiceNow.
group	String	False		Specifies the notification group to which the user belongs, determining the set of notifications they receive.
sys_created_on	Datetime	False		Displays the date and time when the notification group member record was first created.
sys_updated_on	Datetime	False		Displays the date and time when the notification group member record was last updated.
user	String	False		Lists the user associated with the notification group, linking them to the group's notification preferences.
sys_mod_count	String	False		Tracks the total number of times the notification group member record has been modified.
sys_created_by	String	False		Lists the user or process that originally created the notification group member record.
sys_updated_by	String	False		Lists the user or process that last updated the notification group member record.
ItemURL	String	True		Displays the web address (URL) where the notification group member record can be accessed from the ServiceNow user interface (UI).

cmn_notif_group

Stores details about notification groups used to send alerts to multiple recipients.

Columns


Name	Type	ReadOnly	References	Description
name	String	False		Specifies the name of the notification group, used to identify it within the Common Notification Group (cmn_notif_group) table.
sys_created_on	Datetime	False		Displays the date and time when the notification group record was first created in the system.
sys_updated_on	Datetime	False		Displays the date and time when the notification group record was last updated.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the notification group record in ServiceNow.
sys_mod_count	String	False		Tracks the total number of times the notification group record has been modified.
sys_created_by	String	False		Lists the user or process that originally created the notification group record.
sys_updated_by	String	False		Lists the user or process that last updated the notification group record.
group	String	False		References the user group associated with the notification group, defining which users receive messages or alerts.

cmn_notif_message

Contains notification message templates, including subjects, bodies, and formats.

Columns


Name	Type	ReadOnly	References	Description
name	String	False		Specifies the name of the notification message, used to identify it within the Common Notification Message (cmn_notif_message) table.
schedule	String	False		Defines the schedule that determines when this notification message is sent, based on timing rules or business hours.
sys_updated_by	String	False		Lists the user or process that last updated the notification message record.
device	String	False		Specifies the notification device through which the message is sent, such as email, SMS, or push notification.
send_sms	String	False		Indicates whether the notification should be delivered via SMS.
condition	String	False		Defines the condition or trigger that determines when this notification message is sent.
group	String	False		Specifies the user group associated with the notification message, defining who receives the notification.
sys_mod_count	String	False		Tracks the total number of times the notification message record has been modified.
notification	String	False		References the parent notification configuration that this message belongs to.
location	String	False		Specifies the physical or logical location associated with the notification message, if applicable.
sys_created_by	String	False		Lists the user or process that originally created the notification message record.
advanced	String	False		Indicates whether the notification message uses advanced configuration options, such as custom scripts or filters.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the notification message record in ServiceNow.
notification_filter	String	False		Defines the filter applied to the notification, restricting message delivery to specific conditions or recipients.
send_email	String	False		Indicates whether the notification should be delivered via email.
cost_center	String	False		Specifies the cost center associated with this notification message, if used for tracking or billing purposes.
sys_created_on	Datetime	False		Displays the date and time when the notification message record was first created in the system.
user	String	False		Lists the user associated with the notification message, typically the recipient or message owner.
configuration_item	String	False		References the configuration item linked to the notification message, connecting alerts to specific assets or services.
sys_updated_on	Datetime	False		Displays the date and time when the notification message record was last updated.

cmn_notif_service_provider

Stores details about external providers used for sending notifications, such as SMS or email gateways.

Columns


Name	Type	ReadOnly	References	Description
type	String	False		Specifies the type of service provider used for delivering notifications, such as email, SMS, or instant messaging.
im_provider	String	False		Identifies the instant messaging (IM) provider integrated with the ServiceNow notification system.
use_custom_script	String	False		Indicates whether a custom script is used to handle message delivery for this notification provider.
construction_script	String	False		Contains the script used to construct or format messages before they are sent through the provider.
email_prefix	String	False		Specifies the prefix added to email addresses generated by the notification service provider.
name	String	False		Specifies the name of the notification service provider, used to identify it within the Common Notification Service Provider (cmn_notif_service_provider) table.
script	String	False		Contains the main script used to process or send notifications through this service provider.
active	String	False		Indicates whether the service provider is active and available for sending notifications.
use_construction_script	String	False		Specifies whether the system should use a predefined construction script when building messages for this provider.
email_suffix	String	False		Specifies the suffix appended to email addresses generated by the notification service provider.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the notification service provider record in ServiceNow.
sys_policy	String	False		Lists any system policy associated with this provider, such as security or access restrictions.
sys_replace_on_upgrade	String	False		Indicates whether this provider configuration should be replaced automatically during system upgrades.
sys_customer_update	String	False		Shows whether the record has been modified by a customer, which helps track configuration changes.
sys_scope	String	False		Specifies the application scope that defines where this provider record is available.
sys_package	String	False		Identifies the package or module that contains the provider configuration.
sys_updated_on	Datetime	False		Displays the date and time when the notification service provider record was last updated.
sys_created_on	Datetime	False		Displays the date and time when the notification service provider record was first created.
sys_name	String	False		Lists the system name assigned to the notification service provider record.
sys_updated_by	String	False		Lists the user or process that last updated the service provider record.
sys_created_by	String	False		Lists the user or process that originally created the service provider record.
sys_class_name	String	False		Specifies the system class name that defines the record type in the Common Notification Service Provider (cmn_notif_service_provider) table.
sys_mod_count	String	False		Tracks the total number of times the notification service provider record has been modified.
sys_update_name	String	False		Provides the name of the update set entry that includes this notification service provider record.

cmn_other_schedule

Maintains non-standard schedules, such as maintenance or on-call availability calendars.

Columns


Name	Type	ReadOnly	References	Description
sys_created_by	String	False		Lists the user or process that originally created the schedule record in the Common Other Schedule (cmn_other_schedule) table.
sys_updated_by	String	False		Lists the user or process that last updated the schedule record.
type	String	False		Specifies the type of schedule, such as maintenance, blackout, or availability schedule.
child_schedule	String	False		References a child schedule linked to the current record, allowing for nested or dependent scheduling.
sys_mod_count	String	False		Tracks the total number of times the schedule record has been modified.
sys_updated_on	Datetime	False		Displays the date and time when the schedule record was last updated.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the schedule record in ServiceNow.
time_zone	String	False		Specifies the time zone in which the schedule operates, ensuring correct timing for global operations.
schedule	String	False		Defines the name or reference to the schedule applied to the record.
sys_created_on	Datetime	False		Displays the date and time when the schedule record was first created in the system.

cmn_relative_duration

Defines relative duration values used in workflow calculations and Service Level Agreement (SLA) timing.

Columns


Name	Type	ReadOnly	References	Description
name	String	False		Specifies the name of the relative duration record, used to identify it within the Common Relative Duration (cmn_relative_duration) table.
active	String	False		Indicates whether the relative duration record is active and available for use in calculations or workflows.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the relative duration record in ServiceNow.
script	String	False		Contains the script logic used to define the relative duration or how it should be calculated dynamically.
sys_policy	String	False		Lists any system policy associated with this relative duration record, such as access or update restrictions.
sys_replace_on_upgrade	String	False		Indicates whether the record should be automatically replaced during system upgrades.
sys_customer_update	String	False		Shows whether the record has been modified by a customer, which helps track configuration changes.
sys_scope	String	False		Specifies the application scope that determines where the relative duration record is available.
sys_package	String	False		Identifies the package or application module that contains the relative duration configuration.
sys_updated_on	Datetime	False		Displays the date and time when the relative duration record was last updated.
sys_created_on	Datetime	False		Displays the date and time when the relative duration record was first created.
sys_name	String	False		Lists the system name assigned to the relative duration record for internal identification.
sys_updated_by	String	False		Lists the user or process that last updated the relative duration record.
sys_created_by	String	False		Lists the user or process that originally created the relative duration record.
sys_class_name	String	False		Specifies the system class name that defines the type of record stored in the Common Relative Duration (cmn_relative_duration) table.
sys_mod_count	String	False		Tracks the total number of times the relative duration record has been modified.
sys_update_name	String	False		Provides the name of the update set entry that includes this relative duration record.

cmn_schedule

Stores schedules that represent business hours, on-call rotations, or maintenance windows.

Columns


Name	Type	ReadOnly	References	Description
parent	String	False		References the parent schedule record that this entry is associated with in the Common Schedule (cmn_schedule) table.
document_key	String	False		Specifies the unique identifier for the document or record linked to the schedule.
type	String	False		Indicates the type of schedule, such as business hours, maintenance window, or blackout period.
description	String	False		Provides a brief explanation of the schedule's purpose or intended use.
read_only	String	False		Indicates whether the schedule record is read-only, restricting editing or modification.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the schedule record in ServiceNow.
document	String	False		References the related document or configuration record that provides additional details about the schedule.
time_zone	String	False		Specifies the time zone in which the schedule operates to ensure accurate time-based calculations.
name	String	False		Lists the name of the schedule for easy identification within scheduling configurations.
sys_policy	String	False		Lists any system policy applied to this schedule, such as update or access restrictions.
sys_replace_on_upgrade	String	False		Indicates whether the schedule should be replaced automatically during system upgrades.
sys_customer_update	String	False		Shows whether the record has been modified by a customer, which affects update tracking.
sys_scope	String	False		Specifies the application scope defining where this schedule is available or applicable.
sys_package	String	False		Identifies the package or application module that contains the schedule configuration.
sys_updated_on	Datetime	False		Displays the date and time when the schedule record was last updated.
sys_created_on	Datetime	False		Displays the date and time when the schedule record was first created.
sys_name	String	False		Lists the system name assigned to the schedule record for internal reference.
sys_updated_by	String	False		Lists the user or process that last updated the schedule record.
sys_created_by	String	False		Lists the user or process that originally created the schedule record.
sys_class_name	String	False		Specifies the system class name that defines the type of record stored in the Common Schedule (cmn_schedule) table.
sys_mod_count	String	False		Tracks the total number of times the schedule record has been modified.
sys_update_name	String	False		Provides the name of the update set entry that includes this schedule record.

cmn_schedule_blackout

Defines blackout periods when scheduled activities such as maintenance or deployments cannot occur.

Columns


Name	Type	ReadOnly	References	Description
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the blackout schedule record in the Common Schedule Blackout (cmn_schedule_blackout) table.
condition	String	False		Defines the condition or rule that determines when the blackout period is applied, preventing scheduled tasks or jobs from running during that time.

cmn_schedule_condition

Specifies conditions that determine when certain schedules apply based on context.

Columns


Name	Type	ReadOnly	References	Description
parent	String	False		References the parent schedule record that this condition belongs to within the Common Schedule Condition (cmn_schedule_condition) table.
document_key	String	False		Specifies the unique key identifying the document or record associated with the schedule condition.
type	String	False		Indicates the type of condition, such as inclusion or exclusion, used to control schedule applicability.
description	String	False		Provides a brief explanation of the purpose or logic behind the schedule condition.
read_only	String	False		Indicates whether the schedule condition is set as read-only, preventing modifications.
document	String	False		References the related document or configuration record that defines the condition details.
time_zone	String	False		Specifies the time zone in which the schedule condition is evaluated, ensuring correct timing across regions.
name	String	False		Lists the name of the schedule condition for easy identification within scheduling configurations.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the schedule condition record in ServiceNow.
condition	String	False		Defines the logical expression or criteria that determine when the condition is met within the schedule.

cmn_schedule_maintenance

Stores planned maintenance schedules for systems and services managed in ServiceNow.

Columns


Name	Type	ReadOnly	References	Description
condition	String	False		Defines the condition or rule that specifies when the maintenance schedule is applied, determining which records or systems are affected.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the maintenance schedule record in the Common Schedule Maintenance (cmn_schedule_maintenance) table.

cmn_schedule_page

Defines schedule pages that organize related schedules or calendar segments for easier management.

Columns


Name	Type	ReadOnly	References	Description
init_function	String	False		Specifies the initialization function that runs when the schedule page loads, defining setup or configuration logic.
client_script	String	False		Contains client-side script code used to control interactive behavior and user interface elements on the schedule page.
description	String	False		Provides a brief explanation of the schedule page's purpose or how it is used within the system.
name	String	False		Lists the name of the schedule page for easy identification within ServiceNow.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the schedule page record in the Common Schedule Page (cmn_schedule_page) table.
header_html	String	False		Stores custom HTML content displayed in the header section of the schedule page.
view_type	String	False		Defines the layout or view type for displaying scheduling information, such as calendar or timeline view.
type	String	False		Indicates the schedule page type, helping distinguish between different implementations or page categories.
server_script	String	False		Contains server-side script logic that executes on the backend to handle data processing or schedule retrieval.
sys_policy	String	False		Lists the system policy applied to this schedule page, defining permissions or update behavior.
sys_replace_on_upgrade	String	False		Indicates whether the schedule page is replaced automatically during system upgrades.
sys_customer_update	String	False		Shows whether the schedule page has been modified by a customer, affecting how updates are tracked.
sys_scope	String	False		Specifies the application scope defining where this schedule page is available or used.
sys_package	String	False		Identifies the package or application module that contains the schedule page record.
sys_updated_on	Datetime	False		Displays the date and time when the schedule page record was last updated.
sys_created_on	Datetime	False		Displays the date and time when the schedule page record was first created.
sys_name	String	False		Lists the system name assigned to the schedule page for internal identification.
sys_updated_by	String	False		Lists the user or process that last updated the schedule page record.
sys_created_by	String	False		Lists the user or process that originally created the schedule page record.
sys_class_name	String	False		Specifies the system class name that defines the type of record stored in the Common Schedule Page (cmn_schedule_page) table.
sys_mod_count	String	False		Tracks the total number of times the schedule page record has been modified.
sys_update_name	String	False		Provides the name of the update set entry that includes this schedule page record.

cmn_schedule_span

Records specific time spans within schedules, such as working hours, holidays, or exceptions.

Columns


Name	Type	ReadOnly	References	Description
start_date_time	String	False		Specifies the start date and time of the schedule span, marking when the defined period begins.
yearly_type	String	False		Indicates how the schedule span recurs on a yearly basis, such as by specific date or week.
sys_updated_on	Datetime	False		Displays the date and time when the schedule span record was last updated.
show_as	String	False		Determines how the time span appears on the schedule view, such as busy, free, or blocked.
days_of_week	String	False		Lists the days of the week when the schedule span is active, such as Monday through Friday.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the schedule span record in the Common Schedule Span (cmn_schedule_span) table.
notes	String	False		Contains additional details or comments related to the schedule span.
repeat_type	String	False		Defines the type of recurrence for the schedule span, such as daily, weekly, or monthly.
parent	String	False		References the parent schedule record that this span belongs to.
schedule	String	False		Identifies the associated schedule that includes this time span.
all_day	String	False		Indicates whether the schedule span covers the entire day rather than specific hours.
float_week	String	False		Specifies the week of the month when the span occurs, such as first, second, or last.
sys_created_on	Datetime	False		Displays the date and time when the schedule span record was first created.
type	String	False		Indicates the general type of the schedule span, such as standard, exception, or blackout period.
monthly_type	String	False		Defines how the schedule span repeats monthly, such as by day of the month or weekday occurrence.
sys_updated_by	String	False		Lists the user or process that last updated the schedule span record.
sys_class_name	String	False		Specifies the system class name that defines the type of record stored in the Common Schedule Span (cmn_schedule_span) table.
repeat_count	String	False		Indicates the number of times the schedule span repeats according to its recurrence rules.
override_start_date	String	False		Specifies a custom start date that overrides the regular schedule start time, if applicable.
name	String	False		Lists the name of the schedule span for identification within the schedule configuration.
repeat_until	String	False		Defines the date or condition until which the schedule span continues to repeat.
float_day	String	False		Indicates the day of the week when a floating recurrence occurs, such as the first Monday of each month.
sys_mod_count	String	False		Tracks the total number of times the schedule span record has been modified.
end_date_time	String	False		Specifies the end date and time of the schedule span, marking when the defined period concludes.
month	String	False		Lists the month or months during which the schedule span applies.
sys_created_by	String	False		Lists the user or process that originally created the schedule span record.

cmn_timeline_page

Defines timeline pages used to display events or workflows along a visual timeline.

Columns


Name	Type	ReadOnly	References	Description
show_span_text	String	False		Determines whether text is displayed within timeline spans to provide context or labels for scheduled events.
allow_dragging	String	False		Indicates whether users can drag items along the timeline to adjust their position or timing.
name	String	False		Lists the name of the timeline page, used to identify it within the system configuration.
auto_refresh	String	False		Specifies whether the timeline automatically refreshes to display the latest data without manual reload.
perform_custom_sort	String	False		Defines whether a custom sorting logic is applied to timeline entries, rather than using default sorting rules.
show_summary_pane	String	False		Indicates whether a summary pane appears alongside the timeline to show aggregated details or metrics.
condition	String	False		Specifies the condition or filter that determines which records are displayed on the timeline.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the timeline page record in the Common Timeline Page (cmn_timeline_page) table.
end_date_field	String	False		Defines the field used to determine the end date of items displayed on the timeline.
show_tooltips	String	False		Indicates whether tooltips appear when hovering over timeline items, showing additional details.
allow_drag_right	String	False		Specifies whether users can drag the end of a timeline item to extend or shorten its duration.
suffix	String	False		Contains an optional suffix appended to labels or names for timeline items.
css_span_color	String	False		Defines the CSS color applied to timeline spans for visual distinction.
sort_by_order	String	False		Indicates whether timeline items should be sorted based on a defined order field.
show_left_pane	String	False		Determines whether the left-side pane, often used for navigation or filtering, is visible on the timeline page.
sort_by	String	False		Specifies the field by which the timeline data is sorted, such as by priority or start date.
show_grid_lines	String	False		Indicates whether grid lines are displayed on the timeline for better visual alignment.
tooltip_label	String	False		Defines the label or title shown in tooltips to describe displayed information.
range_calculator	String	False		Specifies the method used to calculate visible date ranges on the timeline.
start_date_field	String	False		Defines the field used to determine the start date of items displayed on the timeline.
labels	String	False		Contains the text labels or headings displayed on the timeline for clarity or grouping.
allow_drag_left	String	False		Specifies whether users can drag the start of a timeline item to change when it begins.
sys_policy	String	False		Lists the system policy applied to the timeline page, defining permissions or update behavior.
sys_replace_on_upgrade	String	False		Indicates whether the timeline page record is replaced automatically during system upgrades.
sys_customer_update	String	False		Shows whether the timeline page has been customized by a customer, affecting update tracking.
sys_scope	String	False		Specifies the application scope that defines where this timeline page is available.
sys_package	String	False		Identifies the package or module that contains this timeline page record.
sys_updated_on	Datetime	False		Displays the date and time when the timeline page record was last updated.
sys_created_on	Datetime	False		Displays the date and time when the timeline page record was first created.
sys_name	String	False		Lists the system name assigned to the timeline page for internal reference.
sys_updated_by	String	False		Lists the user or process that last updated the timeline page record.
sys_created_by	String	False		Lists the user or process that originally created the timeline page record.
sys_class_name	String	False		Specifies the system class name that defines the record type stored in the Common Timeline Page (cmn_timeline_page) table.
sys_mod_count	String	False		Tracks the total number of times the timeline page record has been modified.
sys_update_name	String	False		Provides the name of the update set entry that includes this timeline page record.

cmn_timeline_page_style

Stores style configurations for timeline pages, including color schemes and layout settings.

Columns


Name	Type	ReadOnly	References	Description
label_color	String	False		Specifies the color used for labels on the timeline page, helping visually differentiate elements or categories.
condition	String	False		Defines the condition that determines when this style is applied to timeline items, such as based on status or priority.
order	String	False		Indicates the display order in which this style is applied when multiple styles meet the same condition.
span_color	String	False		Defines the color of the timeline span itself, providing a visual cue for specific data or categories.
timeline_page	String	False		Identifies the timeline page associated with this style configuration.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the timeline page style record in the Common Timeline Page Style (cmn_timeline_page_style) table.
label_decoration	String	False		Specifies additional styling for labels, such as bold, italic, or underlined text.
sys_policy	String	False		Lists the system policy applied to this style record, defining permissions or update rules.
sys_replace_on_upgrade	String	False		Indicates whether the style record is replaced automatically during system upgrades.
sys_customer_update	String	False		Shows whether the style record has been customized by a customer, affecting update management.
sys_scope	String	False		Specifies the application scope in which this timeline page style is available.
sys_package	String	False		Identifies the package or module that contains this timeline page style record.
sys_updated_on	Datetime	False		Displays the date and time when the timeline page style record was last updated.
sys_created_on	Datetime	False		Displays the date and time when the timeline page style record was first created.
sys_name	String	False		Lists the system name assigned to the timeline page style for internal reference.
sys_updated_by	String	False		Lists the user or process that last updated the timeline page style record.
sys_created_by	String	False		Lists the user or process that originally created the timeline page style record.
sys_class_name	String	False		Specifies the system class name that defines the record type stored in the Common Timeline Page Style (cmn_timeline_page_style) table.
sys_mod_count	String	False		Tracks the total number of times the timeline page style record has been modified.
sys_update_name	String	False		Provides the name of the update set entry that includes this timeline page style record.

cmn_timeline_sub_item

Maintains sub-items displayed in timeline views, supporting nested visualization of activities.

Columns


Name	Type	ReadOnly	References	Description
show_span_text	String	False		Indicates whether text is displayed within sub-item spans on the timeline, providing quick context or labels.
allow_dragging	String	False		Specifies whether sub-items can be dragged to adjust their placement or timing on the timeline.
name	String	False		Lists the name of the timeline sub-item, used to identify it within the timeline configuration.
auto_refresh	String	False		Determines whether the sub-item section of the timeline automatically refreshes to reflect real-time data.
perform_custom_sort	String	False		Defines whether a custom sorting rule is applied to sub-items rather than the default sorting order.
show_summary_pane	String	False		Indicates whether a summary pane appears alongside the sub-item section, showing aggregated information.
condition	String	False		Specifies the condition that filters which sub-items are displayed on the timeline.
end_date_field	String	False		Defines the field used to determine the end date or completion point of the sub-item.
show_tooltips	String	False		Indicates whether tooltips are shown when hovering over sub-items, displaying additional details.
allow_drag_right	String	False		Specifies whether users can extend a sub-item's duration by dragging its right edge.
suffix	String	False		Contains an optional suffix appended to sub-item labels for additional context or formatting.
css_span_color	String	False		Defines the CSS color applied to sub-item spans for visual differentiation.
sort_by_order	String	False		Indicates whether sub-items are sorted based on a specific order field.
show_left_pane	String	False		Determines whether the left-hand pane displaying sub-item details or controls is visible.
sort_by	String	False		Specifies the field used to sort sub-items, such as by start date, priority, or type.
show_grid_lines	String	False		Indicates whether grid lines appear behind sub-items to improve alignment and readability.
tooltip_label	String	False		Defines the label text shown in tooltips for sub-items to provide descriptive context.
range_calculator	String	False		Specifies the logic or method used to calculate the visible date range for sub-items.
start_date_field	String	False		Defines the field that determines the start date or initial point of a sub-item.
labels	String	False		Lists the labels or display text used to identify sub-items within the timeline.
allow_drag_left	String	False		Specifies whether users can modify when a sub-item starts by dragging its left edge.
parent	String	False		References the parent timeline item to which this sub-item belongs.
restriction	String	False		Defines any restrictions or conditions that limit how the sub-item behaves or appears.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the timeline sub-item record in the Common Timeline Sub-Item (cmn_timeline_sub_item) table.
parent_col	String	False		Indicates the column that defines the parent relationship between sub-items and their main timeline items.

diagrammer_action

Stores diagram actions that define transitions or behaviors within process flow diagrams.

Columns


Name	Type	ReadOnly	References	Description
name	String	False		Specifies the display name of the diagrammer action as it appears in the interface.
active	String	False		Indicates whether the diagrammer action is active and available for use.
script	String	False		Contains the script that defines the behavior or logic executed when the action is triggered.
icon	String	False		Specifies the icon associated with the diagrammer action, used for visual identification.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the diagrammer action record.
order	String	False		Defines the sequence in which the action appears, determining its display order among other actions.
condition	String	False		Specifies the condition under which the diagrammer action becomes available or executes.
type	String	False		Indicates the type of diagrammer action, such as standard, custom, or scripted.
sys_policy	String	False		Defines the update policy applied to the diagrammer action for version control or upgrade behavior.
sys_replace_on_upgrade	String	False		Determines whether the diagrammer action is replaced during system upgrades.
sys_customer_update	String	False		Indicates whether the record has been modified by a customer instance.
sys_scope	String	False		Specifies the application scope in which the diagrammer action is defined.
sys_package	String	False		Lists the application package that contains the diagrammer action.
sys_updated_on	Datetime	False		Displays the date and time when the diagrammer action record was last updated.
sys_created_on	Datetime	False		Displays the date and time when the diagrammer action record was created.
sys_name	String	False		Lists the internal system name used to identify the diagrammer action.
sys_updated_by	String	False		Indicates the user or process that last modified the diagrammer action record.
sys_created_by	String	False		Lists the user or process that originally created the diagrammer action record.
sys_class_name	String	False		Specifies the system class name that defines the table structure for the diagrammer action.
sys_mod_count	String	False		Tracks the total number of times the diagrammer action record has been modified.
sys_update_name	String	False		Lists the update set entry name containing the diagrammer action record.

expert_panel

Maintains expert panel data, including participant details and assigned review cases.

Columns


Name	Type	ReadOnly	References	Description
description	String	False		Provides a brief explanation of the expert panel's purpose or content.
expert	String	False		Specifies the expert associated with this panel, typically identifying a user or subject matter specialist.
name	String	False		Lists the name of the expert panel as displayed in the interface.
order	String	False		Defines the sequence in which the expert panel appears relative to others.
previous_message	String	False		Contains the message shown to users before interacting with the expert panel.
title	String	False		Specifies the title of the expert panel, usually summarizing its content or goal.
banner_step	String	False		Defines the banner or progress step in which the expert panel is displayed.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies the expert panel record.
complete_message	String	False		Contains the message displayed to users upon completing the expert panel interaction.
next_message	String	False		Specifies the message shown after users move past the expert panel.
sys_policy	String	False		Defines the update policy that governs how the expert panel record behaves during system updates.
sys_replace_on_upgrade	String	False		Determines whether the expert panel record is replaced during system upgrades.
sys_customer_update	String	False		Indicates whether this record has been customized within the customer instance.
sys_scope	String	False		Specifies the application scope that defines where the expert panel belongs.
sys_package	String	False		Lists the application package that includes the expert panel.
sys_updated_on	Datetime	False		Displays the date and time when the expert panel record was last updated.
sys_created_on	Datetime	False		Displays the date and time when the expert panel record was originally created.
sys_name	String	False		Lists the internal system name used to identify the expert panel record.
sys_updated_by	String	False		Identifies the user or process that last modified the expert panel record.
sys_created_by	String	False		Lists the user or process that originally created the expert panel record.
sys_class_name	String	False		Specifies the system class name that defines the table structure for the expert panel.
sys_mod_count	String	False		Tracks how many times the expert panel record has been modified.
sys_update_name	String	False		Lists the update set entry name that contains the expert panel record.

incident

Tracks incidents that document issues, service disruptions, or user-reported problems.

Columns


Name	Type	ReadOnly	References	Description
sys_id [KEY]	String	False		Provides the system identifier (sys_id) that uniquely identifies each incident record within the platform.
active	Bool	False		Indicates whether the incident is currently active and still being worked on, helping to distinguish open records from closed ones.
activity_due	Datetime	False		Displays the date and time when the next scheduled activity, task, or response is due for the incident.
additional_assignee_list	String	False		Lists additional users assigned to assist with resolving or progressing the incident beyond the primary assignee.
approval	String	False		Specifies the current approval status of the incident, showing whether it requires, awaits, or has received approval.
approval_history	String	True		Contains a historical log of all approval actions, including approvers, decisions, and timestamps.
approval_set	Datetime	False		Displays the date and time when the approval status was last updated or finalized.
assigned_to	String	False		Identifies the user currently responsible for handling and resolving the incident.
assigned_to_link	String	False		Provides a link to the user record of the assignee responsible for the incident.
assignment_group	String	False		Lists the support or functional group to which the incident has been assigned for resolution.
assignment_group_link	String	False		Provides a link to the group record responsible for managing the incident.
business_duration	Long	False		Shows the total business time elapsed while the incident was being processed, excluding non-business hours.
business_impact	String	False		Describes the potential or actual impact of the incident on business operations or services.
business_service	String	False		Specifies the business service that is directly affected by the incident, used for service impact analysis.
business_service_link	String	False		Provides a link to the business service record impacted by the incident.
business_stc	Int	False		Tracks the business Service Transaction Count (STC), helping measure the service load affected by the incident.
calendar_duration	Long	False		Displays the total calendar time elapsed from when the incident was created until resolution.
calendar_stc	Int	False		Tracks the calendar-based STC related to the incident.
caller_id	String	False		Identifies the user who initially reported or raised the incident.
caller_id_link	String	False		Provides a link to the user record of the person who reported the incident.
category	String	False		Specifies the primary category used to classify and route the incident appropriately.
cause	String	False		Describes the underlying or suspected cause that triggered the incident.
caused_by	String	False		References the change, task, or problem record that directly caused the incident.
caused_by_link	String	False		Provides a link to the related record that caused the incident, enabling root cause tracking.
child_incidents	Int	False		Displays the number of child incidents linked to this primary record, useful for managing related issues.
closed_at	Datetime	False		Shows the date and time when the incident was officially closed.
closed_by	String	False		Identifies the user who completed the resolution and closed the incident.
closed_by_link	String	False		Provides a link to the user record of the person who closed the incident.
close_code	String	False		Specifies the closure code or reason used to finalize the incident, such as 'Solved Remotely' or 'Resolved by Change'.
close_notes	String	False		Contains detailed notes or comments added during the incident closure process.
cmdb_ci	String	False		Specifies the Configuration Item (CI) impacted by the incident, linking it to the Configuration Management Database (CMDB).
cmdb_ci_link	String	False		Provides a link to the CI record associated with the incident.
comments	String	True		Contains general comments added by users, providing communication history on the incident.
comments_and_work_notes	String	True		Combines public comments and internal work notes for a complete incident discussion log.
company	String	False		Identifies the customer company, vendor, or organization associated with the incident.
company_link	String	False		Provides a link to the company record related to the incident.
contact_type	String	False		Specifies how the incident was reported, such as by email, phone, chat, or self-service portal.
contract	String	False		References the contract or service agreement that covers the affected user or service.
contract_link	String	False		Provides a link to the related contract record governing the service or support terms.
correlation_display	String	False		Displays the correlation label used to connect this incident with related records in other systems.
correlation_id	String	False		Lists the correlation identifier (Id) that uniquely links related incidents across systems or integrations.
delivery_plan	String	False		References the delivery plan or workflow sequence associated with resolving the incident.
delivery_plan_link	String	False		Provides a link to the delivery plan record linked to the incident.
delivery_task	String	False		Lists the specific delivery task created as part of the incident's resolution process.
delivery_task_link	String	False		Provides a link to the delivery task record associated with this incident.
description	String	False		Contains a detailed explanation of the issue or request described in the incident.
due_date	Datetime	False		Displays the target date and time by which the incident should be resolved based on service targets.
escalation	Int	False		Indicates the current escalation level of the incident, showing whether it requires higher-priority attention.
expected_start	Datetime	False		Specifies the expected date and time when work on the incident should begin.
follow_up	Datetime	False		Defines a follow-up date and time for checking progress or validating resolution.
group_list	String	False		Lists all user groups that have participated in handling or reviewing the incident.
hold_reason	Int	False		Specifies the reason why the incident is currently on hold, such as pending user input or awaiting approval.
impact	Int	False		Indicates the impact level of the incident, showing how broadly it affects business services or users.
incident_state	Int	False		Displays the current workflow state of the incident, such as new, in progress, or resolved.
knowledge	Bool	False		Indicates whether the incident is marked as a candidate for creating a Knowledge Base article.
location	String	False		Specifies the site or office location associated with the incident or affected user.
location_link	String	False		Provides a link to the related location record within the system.
made_sla	Bool	False		Indicates whether the incident met all Service Level Agreement (SLA) response and resolution targets.
notify	Int	False		Defines the notification preference for sending updates or alerts about this incident.
number	String	False		Displays the unique system-generated incident number used for tracking and reporting.
opened_at	Datetime	False		Shows the date and time when the incident was first created and logged in the system.
opened_by	String	False		Identifies the user who opened or initiated the incident record.
opened_by_link	String	False		Provides a link to the user record of the individual who opened the incident.
order	Int	False		Defines the order or sequence in which related incidents are processed or displayed.
origin_id	String	False		References the unique identifier of the originating record that created the incident.
origin_table	String	False		Specifies the source table that the incident originated from, if it was automatically created.
parent	String	False		References the parent record related to this incident, such as a higher-level task or issue.
parent_incident	String	False		Lists the main incident record to which this one is linked as a child.
parent_incident_link	String	False		Provides a link to the parent incident record for easy navigation.
parent_link	String	False		Provides a link to the parent task or source record associated with the incident.
priority	Int	False		Specifies the priority level of the incident, calculated based on impact and urgency.
problem_id	String	False		References the problem record linked to the incident, indicating it may share a root cause.
problem_id_link	String	False		Provides a link to the related problem record for root cause analysis.
reassignment_count	Int	False		Tracks how many times the incident has been reassigned to another user or group.
rejection_goto	String	False		Specifies the workflow or state transition triggered if the incident is rejected.
rejection_goto_link	String	False		Provides a link to the workflow configuration or rejection rule.
reopened_by	String	False		Lists the user who reopened the incident after it was previously closed.
reopened_by_link	String	False		Provides a link to the user record of the person who reopened the incident.
reopened_time	Datetime	False		Displays the date and time when the incident was last reopened.
reopen_count	Int	False		Shows how many times the incident has been reopened after closure.
resolved_at	Datetime	False		Displays the date and time when the incident was marked as resolved.
resolved_by	String	False		Identifies the user who resolved the incident.
resolved_by_link	String	False		Provides a link to the user record of the resolver.
rfc	String	False		References the Request for Change (RFC) record associated with the incident.
rfc_link	String	False		Provides a link to the related RFC record.
route_reason	Int	False		Specifies the routing reason code used when the incident was assigned to a particular group or user.
service_offering	String	False		Lists the specific service offering affected by the incident, tied to a business service.
service_offering_link	String	False		Provides a link to the related service offering record.
severity	Int	False		Indicates the severity level of the incident, reflecting its urgency and overall business impact.
short_description	String	False		Provides a brief summary or headline describing the nature of the incident.
skills	String	False		Lists the required skills or expertise needed to handle and resolve the incident.
sla_due	Datetime	False		Displays the date and time when the SLA response or resolution is due.
state	Int	False		Indicates the current workflow state of the incident, such as active, pending, or closed.
subcategory	String	False		Specifies the subcategory used for more granular classification of the incident type.
sys_class_name	String	False		Defines the system class name that determines the structure and behavior of the incident record.
sys_created_by	String	False		Lists the user or process that originally created the incident record.
sys_created_on	Datetime	False		Displays the date and time when the incident record was created in the system.
sys_domain	String	False		Specifies the domain or partition the incident belongs to, supporting multi-tenant environments.
sys_domain_path	String	False		Displays the domain path hierarchy that defines where the incident sits within domain separation.
sys_mod_count	Int	False		Tracks the number of times the incident record has been modified or updated.
sys_tags	String	False		Contains metadata tags used for filtering, searching, or categorizing the incident record.
sys_updated_by	String	False		Identifies the user or process that last modified the incident record.
sys_updated_on	Datetime	False		Displays the date and time when the incident was last updated.
task_effective_number	String	False		Provides the effective task number used internally to track the incident within workflows.
time_worked	String	False		Displays the total time spent working on the incident across all assignees.
universal_request	String	False		References the universal request record associated with the incident, if applicable.
universal_request_link	String	False		Provides a link to the universal request record related to this incident.
upon_approval	String	False		Defines the action or workflow that runs automatically when the incident receives approval.
upon_reject	String	False		Defines the action or workflow triggered when the incident is rejected during processing.
urgency	Int	False		Specifies the urgency level of the incident, influencing its calculated priority.
user_input	String	False		Contains additional input, feedback, or notes provided by the end user.
u_comments	String	False		Stores user comments or supplementary details specific to this incident.
u_some_test_field	String	False		Represents a custom field used for testing or tracking internal workflow behavior.
u_test_custom_field	String	False		Specifies a custom field created for capturing additional incident-related data.
variables	String	False		Lists dynamic variables used for data collection, automation, or workflow customization.
watch_list	String	False		Lists users who are subscribed to receive email or system notifications about the incident.
wf_activity	String	False		References the workflow activity currently associated with the incident's progress.
wf_activity_link	String	False		Provides a link to the workflow activity record related to the incident.
work_end	Datetime	False		Displays the date and time when work on the incident was completed.
work_notes	String	True		Contains internal work notes and technical updates entered by agents while resolving the incident.
work_notes_list	String	False		Lists all work notes associated with the incident in chronological order.
work_start	Datetime	False		Displays the date and time when work on the incident began.

item_option_new

Defines configuration options for catalog items, enabling customized orders or service requests.

Columns


Name	Type	ReadOnly	References	Description
cat_item	String	False		References the catalog item that this option belongs to, linking the variable to its parent service catalog entry.
description	String	False		Provides a detailed explanation or purpose of the catalog item option.
category	String	False		Specifies the category grouping this option within the service catalog for easier organization and navigation.
visible_bundle	String	False		Indicates whether the option is visible when the catalog item is displayed as part of a bundle.
visible_guide	String	False		Determines whether the option is shown in guided setup or ordering experiences.
global	String	False		Defines whether the variable is globally available across multiple catalog items or specific to one.
variable_set	String	False		Links the variable to a predefined variable set used across multiple catalog items.
delivery_plan	String	False		References the delivery plan associated with fulfilling the catalog item.
visibility	String	False		Defines the visibility rule determining when this option should appear to the user.
visible_standalone	String	False		Indicates whether the option is displayed when the item is ordered individually.
visible_summary	String	False		Specifies whether the option appears in the summary or confirmation view of the order.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the catalog item option record.
dynamic_ref_qual	String	False		Contains a dynamic qualifier that defines reference conditions at runtime based on user input or context.
dynamic_default_value	String	False		Specifies a dynamic rule used to automatically populate a default value for the option.
use_reference_qualifier	String	False		Indicates whether a reference qualifier is applied to restrict available choices.
pricing_implications	String	False		Describes how selecting this option affects the overall pricing of the catalog item.
variable_name	String	False		Specifies the internal name used for the variable within workflows and scripts.
lookup_label	String	False		Defines the label displayed to users when performing lookups for this option.
mandatory	String	False		Indicates whether this option must be filled in before submitting the catalog request.
mask_use_encryption	String	False		Determines whether the input value for this field is encrypted to protect sensitive data.
default_html_value	String	False		Specifies the default value for the option when using an HTML field type.
choice_direction	String	False		Defines whether multiple-choice options are displayed vertically or horizontally.
lookup_price	String	False		Specifies the price associated with the selected lookup value.
use_dynamic_default	String	False		Indicates whether the default value is determined dynamically at runtime.
layout	String	False		Defines the layout used for displaying the variable on the catalog form.
mask_use_confirmation	String	False		Determines whether the user must confirm the entered value, typically used for password fields.
ui_page	String	False		References the custom UI page used to render the option's interface.
active	String	False		Indicates whether the catalog item option is active and available for use.
field	String	False		Specifies the database field associated with this catalog variable, if applicable.
lookup_value	String	False		Defines the value retrieved through a lookup operation for this variable.
help_text	String	False		Provides instructional text displayed below the option to guide users.
record_producer_table	String	False		Specifies the record producer table that this option is associated with.
price_if_checked	String	False		Defines the price adjustment applied when the option is selected or checked.
scale_min	String	False		Specifies the minimum value for scale-based input fields, such as sliders or ratings.
reference_qual	String	False		Defines a static reference qualifier used to filter available records.
show_help	String	False		Indicates whether the help text should be visible to the user on the form.
delete_roles	String	False		Lists the user roles that are allowed to delete this variable or modify its settings.
map_to_field	String	False		Specifies which field this variable maps to in the target record during submission.
name	String	False		Displays the name of the catalog item option as it appears in the ServiceNow interface.
rec_price_if_checked	String	False		Defines the recurring price adjustment applied when the option is selected.
macro	String	False		Specifies the macro used to define how the variable behaves or is displayed on the form.
reference_qual_condition	String	False		Contains the condition that determines which records are available in a reference field.
attributes	String	False		Lists additional configuration attributes applied to the catalog variable.
question_text	String	False		Displays the question or prompt text shown to users when filling out the form.
scale_max	String	False		Specifies the maximum value allowed for scale-type options.
choice_field	String	False		Defines the field used to populate the available choices for this option.
display_title	String	False		Specifies the display title shown for the variable when presented on the catalog form.
read_roles	String	False		Lists the roles allowed to view the catalog item option.
create_roles	String	False		Lists the roles permitted to create or configure the variable.
tooltip	String	False		Provides a short tooltip message that appears when users hover over the option label.
record	String	False		References the specific record this catalog variable applies to.
type	String	False		Defines the variable type, such as text, choice, reference, or date.
default_value	String	False		Specifies the initial default value presented to the user when the form loads.
order	String	False		Determines the order in which this option appears relative to others on the form.
rec_lookup_price	String	False		Defines the recurring price associated with a lookup-based selection.
include_none	String	False		Indicates whether a 'None' option should be available in the choice list.
lookup_unique	String	False		Specifies whether the lookup value must be unique across records.
write_roles	String	False		Lists the user roles that are allowed to edit this option or change its settings.
help_tag	String	False		Provides a tag identifier for context-sensitive help content linked to this option.
do_not_select_first	String	False		Indicates whether the first option in a list should be excluded from automatic selection.
summary_macro	String	False		Specifies the macro used to summarize the variable's value in order confirmations or summaries.

question

Stores survey or catalog questions that collect user input for requests or feedback forms.

Columns


Name	Type	ReadOnly	References	Description
dynamic_ref_qual	String	False		Specifies the dynamic reference qualifier that determines which records appear in reference fields.
dynamic_default_value	String	False		Defines a dynamic default value for the question, populated at runtime based on conditions or scripts.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the question record.
use_reference_qualifier	String	False		Indicates whether a reference qualifier is used to filter selectable records.
pricing_implications	String	False		Describes any pricing effects or adjustments associated with the question's selected answer.
variable_name	String	False		Stores the variable name linked to the question, used in scripting or automation logic.
lookup_label	String	False		Defines the label used when retrieving lookup values for the question.
mandatory	String	False		Specifies whether the question is mandatory and must be answered before submission.
mask_use_encryption	String	False		Indicates whether the field input should be encrypted for data security.
default_html_value	String	False		Contains the default HTML value displayed for the question when first loaded.
choice_direction	String	False		Specifies how available choices are presented to the user, such as vertical or horizontal orientation.
lookup_price	String	False		Defines the price lookup value used when determining pricing based on the answer.
use_dynamic_default	String	False		Indicates whether the default value is dynamically calculated at runtime.
layout	String	False		Defines the layout style of the question on the form or catalog item.
mask_use_confirmation	String	False		Specifies whether an additional confirmation step is required for masked inputs.
ui_page	String	False		References the user interface (UI) page associated with the question for display or processing.
active	String	False		Indicates whether the question is active and available for use in forms or workflows.
field	String	False		Identifies the field associated with the question if it maps to a record field.
lookup_value	String	False		Provides the lookup value retrieved based on the user's input or selection.
help_text	String	False		Displays the help text that guides users in responding to the question.
record_producer_table	String	False		References the table associated with the record producer that contains this question.
price_if_checked	String	False		Specifies the price added to the total if the option is selected.
scale_min	String	False		Defines the minimum value allowed for questions that use a rating or scale type.
reference_qual	String	False		Specifies a static reference qualifier that filters the available records for reference fields.
show_help	String	False		Determines whether help text should be displayed to the user.
delete_roles	String	False		Lists the user roles allowed to delete the question or its data.
map_to_field	String	False		Identifies the record field where the question's response value is stored.
name	String	False		Displays the name of the question as it appears in the catalog or form builder.
rec_price_if_checked	String	False		Indicates the recurring price applied if the option is selected.
macro	String	False		References a macro script that defines the question's display logic or behavior.
reference_qual_condition	String	False		Contains the condition used in the reference qualifier to filter records dynamically.
attributes	String	False		Lists additional attributes that define question behavior or rendering.
question_text	String	False		Contains the main text displayed as the question to the user.
scale_max	String	False		Defines the maximum value allowed for questions using a numeric or rating scale.
choice_field	String	False		Specifies the field containing choice values for this question.
display_title	String	False		Determines whether the question's title should be displayed to the user.
read_roles	String	False		Lists the user roles that have read access to the question.
create_roles	String	False		Lists the user roles that can create or add new questions.
tooltip	String	False		Defines the text displayed when a user hovers over the question field.
record	String	False		References the record associated with the question, if applicable.
type	String	False		Specifies the data type or input format for the question, such as text, choice, or date.
default_value	String	False		Defines the value automatically populated in the field when the form loads.
order	String	False		Indicates the order in which the question appears within its section or form.
rec_lookup_price	String	False		Specifies the recurring price based on a lookup value.
include_none	String	False		Determines whether a 'None' option is available among the selectable choices.
lookup_unique	String	False		Indicates whether the lookup value must be unique.
write_roles	String	False		Lists the user roles permitted to modify or update the question.
help_tag	String	False		Defines the tag associated with the help text for categorization or reuse.
do_not_select_first	String	False		Specifies whether the first choice should not be automatically selected.
summary_macro	String	False		References a macro that summarizes the question or its responses.
sys_policy	String	False		Defines the system policy applied to the question record.
sys_replace_on_upgrade	String	False		Indicates whether this record should be replaced during system upgrades.
sys_customer_update	String	False		Specifies whether the record has been customized by the customer.
sys_scope	String	False		Identifies the application scope that owns the question record.
sys_package	String	False		References the system package to which the question belongs.
sys_updated_on	Datetime	False		Records the date and time when the question was last updated.
sys_created_on	Datetime	False		Records the date and time when the question record was created.
sys_name	String	False		Displays the system name assigned to the question.
sys_updated_by	String	False		Shows the user who last updated the question record.
sys_created_by	String	False		Shows the user who created the question record.
sys_class_name	String	False		Defines the system class name identifying the question record type.
sys_mod_count	String	False		Tracks the number of times the question record has been modified.
sys_update_name	String	False		Displays the update name associated with the question record for tracking changes.

sc_category

Defines Service Catalog (SC) categories used to group catalog items for easier navigation.

Columns


Name	Type	ReadOnly	References	Description
show_in_cms	String	False		Indicates whether this category is displayed in the Content Management System (CMS) portal, allowing administrators to control visibility across interfaces.
header_icon	String	False		Specifies the header icon displayed at the top of the category, helping users visually identify the category in the SC.
module	String	False		References the module associated with this category, linking it to related navigation or functionality within the catalog.
roles	String	False		Lists the user roles required to access or view this category, enforcing catalog-level access permissions.
mobile_subcategory_render_type	String	False		Defines how subcategories are displayed on mobile devices, such as in list or tile layouts.
mobile_picture	String	False		Specifies the image shown for this category when viewed through the mobile interface.
order	String	False		Determines the display order of this category relative to others within the same catalog hierarchy.
description	String	False		Provides a detailed explanation of the category's purpose or the type of items it contains.
image	String	False		Specifies the main image associated with this category, typically shown in catalog or homepage tiles.
parent	String	False		References the parent category, allowing categories to form a hierarchical structure within the catalog.
icon	String	False		Specifies the small icon displayed beside the category title, often used to represent its theme or content type.
homepage_renderer	String	False		Determines how this category is rendered on the Service Portal homepage, defining layout and presentation style.
active	String	False		Indicates whether the category is active and visible to users in the SC.
mobile_hide_description	String	False		If enabled, hides the category description in the mobile catalog view to simplify the interface.
homepage_image	String	False		References the image displayed on the catalog homepage to represent this category visually.
entitlement_script	String	False		Specifies a script that dynamically evaluates which users are entitled to view this category based on conditions or roles.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for this category record, used for reference across related tables.
title	String	False		Specifies the display title of the category as seen by users in the catalog.
sc_catalog	String	False		References the parent SC to which this category belongs.
location	String	False		Indicates the location or department associated with this category, often used for filtering or access control.
sys_policy	String	False		Specifies the system policy applied to this record, such as update or access restrictions.
sys_replace_on_upgrade	String	False		Indicates whether this category record is replaced during system upgrades.
sys_customer_update	String	False		Shows whether the record has been modified by a customer since installation.
sys_scope	String	False		Identifies the application scope that owns and maintains this category record.
sys_package	String	False		References the application package that delivers this category as part of an SC configuration.
sys_updated_on	Datetime	False		Records the date and time when this category record was last updated.
sys_created_on	Datetime	False		Records the date and time when this category record was first created.
sys_name	String	False		Stores the internal system name used by the platform to identify this record.
sys_updated_by	String	False		Indicates the user who last modified this category record.
sys_created_by	String	False		Indicates the user who originally created this category record.
sys_class_name	String	False		Defines the system class that determines the data structure and behavior of this record.
sys_mod_count	String	False		Tracks how many times the category record has been modified.
sys_update_name	String	False		Stores the update set name used to track catalog changes and deployment history.

sc_cat_item

Stores catalog items offered through the Service Catalog (SC), such as products or services.

Columns


Name	Type	ReadOnly	References	Description
category	String	False		Specifies the catalog category that contains this item, helping organize items within the SC for easier navigation.
model	String	False		References the model or template record that defines the default configuration of this catalog item.
mobile_picture_type	String	False		Determines the file type or format of the mobile image displayed for this item in the ServiceNow mobile app.
no_search	String	False		If enabled, prevents the item from appearing in catalog search results, keeping it hidden unless directly accessed.
billable	String	False		Indicates whether the item is billable and should generate associated cost entries or charges.
group	String	False		Identifies the fulfillment or owning group responsible for handling requests for this catalog item.
picture	String	False		References the main image displayed with the catalog item, often used for visual identification in listings.
no_order_now	String	False		If enabled, removes the 'Order Now' button, preventing users from submitting the item directly from its form.
price	String	False		Displays the item's list price as seen by the end user, typically calculated or defined in the item configuration.
meta	String	False		Contains additional metadata describing the item's behavior, configuration, or relationships within the catalog.
roles	String	False		Lists the user roles required to view or request this catalog item, enforcing access control and entitlement.
start_closed	String	False		If enabled, loads variable sections of the item form in a collapsed state to simplify the user interface.
short_description	String	False		Provides a brief summary of the item shown in catalog listings and request forms.
template	String	False		References a predefined template used to populate fields when the item creates or updates other records.
icon	String	False		Specifies the small icon that appears alongside the item's name in catalog listings.
use_sc_layout	String	False		If enabled, ensures the item uses the SC layout rather than a customized page layout.
omit_price	String	False		Hides the item's price from view when displayed in the catalog, commonly used for internal or zero-cost items.
vendor	String	False		Identifies the external vendor or supplier associated with the catalog item.
list_price	String	False		Stores the standard or base price before any discounts or modifications are applied.
visible_standalone	String	False		Indicates whether this item is visible as a standalone offering rather than only as part of a bundle or guide.
recurring_frequency	String	False		Defines how often a recurring fee applies for this item, such as monthly or annually.
entitlement_script	String	False		Specifies a script that determines user eligibility or entitlement to request this catalog item.
cost	String	False		Represents the internal or operational cost to the organization for delivering this item.
workflow	String	False		References the workflow that is triggered when a request for this item is submitted.
custom_cart	String	False		Indicates whether this item uses a custom shopping cart behavior or user interface for ordering.
sc_ic_item_staging	String	False		References a staging record used by the Service Catalog Item Designer (SCIC) during item configuration or testing.
image	String	False		Specifies an alternative image to display for the item, typically in tiles or list views.
delivery_time	Datetime	False		Indicates the estimated or target delivery time for fulfilling the item's request.
mobile_picture	String	False		Stores the image displayed for the item in mobile catalog interfaces.
no_order	String	False		If enabled, prevents the item from being ordered entirely, allowing it to serve as informational only.
ignore_price	String	False		If set, ignores pricing rules and prevents the price from being displayed or used in calculations.
location	String	False		Specifies a default or required location tied to the request, such as a delivery site or department.
delivery_plan	String	False		References the delivery plan that defines the fulfillment sequence and delivery tasks for this item.
no_proceed_checkout	String	False		If enabled, removes the 'Proceed to Checkout' option after adding the item to the cart.
name	String	False		Provides the display name of the catalog item as shown to end users in the catalog.
description	String	False		Offers a detailed explanation of the item's purpose, usage, and request details.
active	String	False		Indicates whether the item is active and available for ordering in the Service Catalog.
order	String	False		Defines the display order of the item relative to others within the same category.
sc_catalogs	String	False		Lists the SCs that include this item, allowing it to appear in multiple catalogs.
type	String	False		Specifies the item type, such as standard item, record producer, or order guide.
mobile_hide_price	String	False		If enabled, hides the price when the item is viewed through a mobile device.
no_cart	String	False		If enabled, removes the 'Add to Cart' button to restrict ordering from certain views.
visible_guide	String	False		Specifies whether the item should be visible in order guides and multi-step request processes.
ordered_item_link	String	False		Stores the link to the record created when this catalog item is ordered, such as a request or incident.
visible_bundle	String	False		If enabled, makes the item visible within bundled offerings in the catalog.
recurring_price	String	False		Displays the recurring price that applies according to the defined frequency, such as a subscription fee.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for this catalog item record, ensuring it can be uniquely referenced.
delivery_plan_script	String	False		Contains a script that customizes or extends the behavior of the associated delivery plan.
preview	String	False		Stores the preview image or URL used when displaying the item before selection.
sc_ic_version	String	False		Indicates the version of the Service Catalog Item Designer configuration associated with this item.
no_quantity	String	False		If enabled, hides the quantity selector, restricting users to ordering one unit per request.
availability	String	False		Defines the item's availability status or schedule, such as available, retired, or limited.
sys_policy	String	False		Indicates which system policy applies to the record, such as update or access control.
sys_replace_on_upgrade	String	False		Specifies whether this record is replaced automatically during a system upgrade.
sys_customer_update	String	False		Indicates whether the record has been modified by a customer after installation.
sys_scope	String	False		Identifies the application scope that owns and maintains this catalog item record.
sys_package	String	False		References the application package in which this catalog item is delivered.
sys_updated_on	Datetime	False		Records the date and time when this catalog item record was last updated.
sys_created_on	Datetime	False		Records the date and time when this catalog item record was first created.
sys_name	String	False		Stores the internal name used by the platform to identify this record.
sys_updated_by	String	False		Indicates the user who last modified the record.
sys_created_by	String	False		Indicates the user who created the record.
sys_class_name	String	False		Specifies the system class that defines the data structure of this record.
sys_mod_count	String	False		Tracks how many times this catalog item record has been modified.
sys_update_name	String	False		Stores the update set name used for tracking platform updates and deployments.

sla

Defines Service Level Agreements (SLAs) that measure and enforce service delivery commitments.

Columns


Name	Type	ReadOnly	References	Description
sys_mod_count	String	False		Tracks how many times the SLA record has been modified since creation.
sys_created_by	String	False		Identifies the user who created the SLA record.
sys_updated_by	String	False		Indicates the user who last updated the SLA record.
ends	Datetime	False		Specifies the date and time when the SLA period concludes or expires.
department	String	False		References the department responsible for managing or monitoring this SLA.
business_lead	String	False		Identifies the business lead or owner accountable for ensuring SLA compliance.
change_procedures	String	False		Describes the procedures or protocols to follow when modifying the SLA terms or scope.
notes	String	False		Contains internal notes or comments that provide context or updates about the SLA.
contract	String	False		References the contract under which the SLA was established.
users	String	False		Lists the users or user groups covered by the SLA agreement.
service_goals	String	False		Outlines the measurable service goals or performance targets defined in the SLA.
name	String	False		Stores the display name of the SLA for easy identification in reports and dashboards.
transaction_load	String	False		Defines the expected or average transaction volume covered under this SLA.
security_notes	String	False		Provides details or considerations related to security measures within the SLA scope.
consultant_user	String	False		Identifies the external consultant or service provider responsible for supporting the SLA.
number	String	False		Stores the unique SLA number automatically generated for reference and tracking.
avail_pct	String	False		Represents the required availability percentage that the service must maintain under this SLA.
functional_area	String	False		Specifies the functional area, such as IT or HR, that the SLA applies to.
accountable_user	String	False		Identifies the individual accountable for the overall SLA performance and reporting.
signatures	String	False		Stores the digital or recorded signatures of parties who approved or signed the SLA.
sys_created_on	Datetime	False		Records the date and time when the SLA record was created.
sys_updated_on	Datetime	False		Records when the SLA record was last updated.
begins	Datetime	False		Specifies the date and time when the SLA becomes effective.
short_description	String	False		Provides a concise summary of the SLA's purpose or scope.
maintenance	String	False		Outlines maintenance procedures, schedules, or responsibilities defined in the SLA.
reponsibilities	String	False		Details the roles and responsibilities of each party involved in fulfilling the SLA.
description	String	False		Provides a comprehensive explanation of the SLA, including objectives, commitments, and conditions.
calendar	String	False		References the calendar that defines business hours and schedules used for SLA tracking.
next_review	Datetime	False		Indicates the date of the next scheduled SLA review or performance evaluation.
informed_user	String	False		Lists users who must be notified about SLA status changes, breaches, or reviews.
sys_class_name	String	False		Defines the record's system class, which determines how the SLA behaves in workflows and forms.
response_time	String	False		Specifies the expected response time for issues or requests covered by the SLA.
disaster_recovery	String	False		Describes the disaster recovery provisions included in the SLA.
responsible_user	String	False		Identifies the user responsible for day-to-day management of the SLA.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the SLA record used for tracking and referencing.
active	String	False		Indicates whether the SLA is currently active and enforced.
business_unit	String	False		References the business unit accountable for the services governed by the SLA.
technical_lead	String	False		Identifies the technical lead responsible for overseeing SLA-related technical operations.
incident_procedures	String	False		Describes the procedures to follow for incident handling and escalation under the SLA.

sysauto

Stores scheduled job definitions that automate recurring processes and system tasks.

Columns


Name	Type	ReadOnly	References	Description
condition	String	False		Specifies the condition that must be met for the scheduled job to execute automatically.
run_start	Datetime	False		Defines the start date and time when the scheduled job begins running.
active	String	False		Indicates whether the scheduled job is currently active and allowed to execute.
run_time	Datetime	False		Specifies the exact time of day when the scheduled job runs.
run_dayofweek	String	False		Defines the days of the week on which the job is configured to execute.
run_as_tz	String	False		Specifies the time zone used when running the job to ensure proper scheduling across regions.
upgrade_safe	String	False		Indicates whether the job is marked as safe to retain during system upgrades.
conditional	String	False		Determines whether the job execution depends on specific conditions being met.
run_period	Datetime	False		Defines the recurring interval or frequency at which the scheduled job repeats.
name	String	False		Specifies the display name of the scheduled job for identification within the system.
run_dayofmonth	String	False		Defines the specific days of the month when the job should run.
run_type	String	False		Indicates the type of schedule, such as recurring, once, or interval-based execution.
run_as	String	False		Specifies the user account under which the scheduled job runs, determining access permissions.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the scheduled job record.
sys_policy	String	False		Specifies the update policy governing how the job record is handled during updates.
sys_replace_on_upgrade	String	False		Indicates whether the record should be replaced during system upgrades.
sys_customer_update	String	False		Specifies whether the record was modified by a customer or remains vendor-provided.
sys_scope	String	False		References the application scope that owns the scheduled job record.
sys_package	String	False		References the application package that includes this scheduled job definition.
sys_updated_on	Datetime	False		Records the date and time when the scheduled job record was last updated.
sys_created_on	Datetime	False		Records the date and time when the scheduled job record was created.
sys_name	String	False		Stores the internal system name used to reference the scheduled job.
sys_updated_by	String	False		Identifies the user who last modified the scheduled job record.
sys_created_by	String	False		Identifies the user who originally created the scheduled job record.
sys_class_name	String	False		Defines the system class of the scheduled job record, determining its behavior and structure.
sys_mod_count	String	False		Tracks the number of times the scheduled job record has been modified since creation.
sys_update_name	String	False		Contains the unique update name used for version control and tracking changes to the record.

sysauto_script

Contains scripted scheduled jobs that execute automated actions at defined intervals.

Columns


Name	Type	ReadOnly	References	Description
condition	String	False		Specifies the condition that must be met for the scheduled script to execute automatically.
run_start	Datetime	False		Defines the date and time when the scheduled script begins execution.
active	String	False		Indicates whether the scheduled script is currently active and allowed to run.
run_time	Datetime	False		Specifies the exact time of day when the scheduled script should execute.
run_dayofweek	String	False		Defines the days of the week on which the scheduled script runs.
run_as_tz	String	False		Specifies the time zone context in which the script executes to ensure consistent scheduling across regions.
upgrade_safe	String	False		Indicates whether the scheduled script is preserved during system upgrades.
conditional	String	False		Determines whether the script runs only if specific conditions are met.
run_period	Datetime	False		Defines the recurrence interval or frequency for executing the scheduled script.
name	String	False		Specifies the display name of the scheduled script for identification and management.
run_dayofmonth	String	False		Defines the specific days of the month when the script should run.
run_type	String	False		Indicates the scheduling type, such as recurring, one-time, or interval-based execution.
run_as	String	False		Specifies the user account under which the script runs, determining execution permissions.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the scheduled script record.
script	String	False		Contains the script logic or code that executes when the scheduled job runs.

syslog

Logs system events, errors, and informational messages for auditing and troubleshooting.

Columns


Name	Type	ReadOnly	References	Description
level	String	False		Specifies the severity level of the log entry, such as informational, warning, or error.
sys_class_name	String	False		Defines the system class of the log record, identifying its type within the logging framework.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the log record.
source	String	False		Indicates the source component, application, or process that generated the log entry.
sys_created_by	String	False		Identifies the user or system process that created the log entry.
sys_created_on	Datetime	False		Records the date and time when the log entry was created.
message	String	False		Contains the detailed log message describing the recorded system event or error.

sysrule

Stores rule definitions that drive automated logic and system behaviors.

Columns


Name	Type	ReadOnly	References	Description
sys_overrides	String	False		Specifies any system rules or configurations that this rule overrides within the platform.
order	String	False		Defines the execution order of the rule, determining its priority relative to other rules.
name	String	False		Specifies the display name of the rule for easy identification and management.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the rule record.
sys_domain_path	String	False		Indicates the hierarchical domain path where the rule applies within the instance.
sys_domain	String	False		Specifies the domain or scope in which the rule is enforced.
description	String	False		Contains a detailed explanation of the rule's purpose, logic, or behavior.
sys_policy	String	False		Specifies the policy that governs how this rule behaves during updates or migrations.
sys_replace_on_upgrade	String	False		Indicates whether this rule should be replaced during system upgrades.
sys_customer_update	String	False		Identifies whether the rule was modified by a customer or remains vendor-provided.
sys_scope	String	False		References the application scope to which the rule belongs.
sys_package	String	False		References the application package that includes this rule definition.
sys_updated_on	Datetime	False		Records the date and time when the rule record was last updated.
sys_created_on	Datetime	False		Records the date and time when the rule record was initially created.
sys_name	String	False		Stores the internal system name used to identify the rule in backend operations.
sys_updated_by	String	False		Identifies the user who last modified the rule record.
sys_created_by	String	False		Identifies the user who originally created the rule record.
sys_class_name	String	False		Defines the system class associated with the rule, determining its functional type.
sys_mod_count	String	False		Tracks the number of times the rule record has been modified since creation.
sys_update_name	String	False		Contains the unique update name used for version control and tracking rule changes.

system_db_object

Stores metadata for database objects, including tables and views in the ServiceNow schema.

Columns


Name	Type	ReadOnly	References	Description
is_extendable	String	False		Indicates whether the database object can be extended to create new tables or subclasses.
client_scripts_access	String	False		Specifies the level of access client scripts have to this database object.
delete_access	String	False		Determines whether records in this database object can be deleted by authorized users.
live_feed_enabled	String	False		Indicates whether live feed or real-time updates are enabled for this database object.
actions_access	String	False		Specifies the permissions for performing record actions such as updates or approvals.
update_access	String	False		Defines whether users have the right to modify existing records within the object.
number_ref	String	False		References the field used for generating or identifying record numbers within the object.
provider_class	String	False		Specifies the backend provider class that defines the behavior of this database object.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the database object record.
create_access	String	False		Defines whether users have permission to create new records in this database object.
label	String	False		Specifies the display label or friendly name used to identify the database object.
super_class	String	False		Indicates the parent or base class from which this database object inherits properties.
access	String	False		Defines the general access settings controlling visibility and interaction with this object.
alter_access	String	False		Specifies whether schema modifications, such as adding fields or indexes, are permitted.
user_role	String	False		Identifies the user role required to access or modify records in this database object.
create_access_controls	String	False		Determines whether access controls can be created for managing object-level security.
extension_model	String	False		Specifies the type of model used to manage how this object can be extended or reused.
name	String	False		Provides the system name used to reference the database object internally.
configuration_access	String	False		Indicates whether configuration-level access is permitted for managing object properties.
ws_access	String	False		Specifies the level of Web Services (WS) access allowed for integrations or API calls.
read_access	String	False		Defines whether users can view records stored in this database object.
sys_policy	String	False		Specifies the system policy that governs how this record behaves during updates or upgrades.
sys_replace_on_upgrade	String	False		Indicates whether the object definition should be replaced during platform upgrades.
sys_customer_update	String	False		Shows whether this record was customized by a customer or delivered by the base system.
sys_scope	String	False		Identifies the application scope that owns this database object.
sys_package	String	False		References the application package that includes this object definition.
sys_updated_on	Datetime	False		Records the date and time when the database object record was last updated.
sys_created_on	Datetime	False		Records the date and time when the database object record was originally created.
sys_name	String	False		Stores the internal name used to identify the object within the system.
sys_updated_by	String	False		Identifies the user who last modified the database object record.
sys_created_by	String	False		Identifies the user who initially created the database object record.
sys_class_name	String	False		Defines the system class associated with this database object, indicating its type or purpose.
sys_mod_count	String	False		Tracks the number of times the record has been modified since creation.
sys_update_name	String	False		Contains the unique update name used for tracking changes to this database object.

system_dictionary

Contains dictionary entries that describe fields, attributes, and relationships in the data model.

Columns


Name	Type	ReadOnly	References	Description
create_roles	String	False		Specifies which user roles are authorized to create new records or fields defined in the System Dictionary.
sizeclass	String	False		Defines the display size classification of the field, typically used for user interface rendering.
array	String	False		Indicates whether the field supports storing multiple values as an array.
active	String	False		Determines whether the dictionary entry is active and currently in use within the system.
foreign_database	String	False		Specifies the external or foreign database connection associated with this field, if applicable.
dependent_on_field	String	False		Identifies another field that this field's behavior or value depends on.
reference_cascade_rule	String	False		Defines the cascade rule that controls what happens to related records when a referenced record is deleted.
reference	String	False		Specifies the target table or record that the field references, creating a relationship between data entities.
choice	String	False		Indicates whether the field presents predefined selectable choices for users.
default_value	String	False		Specifies the value automatically assigned to the field when a new record is created.
defaultsort	String	False		Defines the default sorting order applied to records for this field.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the System Dictionary record.
attributes	String	False		Contains additional configuration attributes that modify the field's behavior or display properties.
xml_view	String	False		Determines whether the field is visible or configurable in XML views.
delete_roles	String	False		Specifies which user roles are permitted to delete records associated with this field.
reference_qual	String	False		Defines a qualification or filter applied to reference fields to limit selectable records.
reference_key	String	False		Specifies the key field used to establish the relationship between tables in reference fields.
dynamic_creation_script	String	False		Contains a script that dynamically generates related records when needed.
max_length	String	False		Defines the maximum number of characters or data length permitted in this field.
column_label	String	False		Specifies the display label used for this field in forms and lists.
read_only	String	False		Indicates whether the field is restricted from being edited by users.
dependent	String	False		Shows whether the field's value is determined by another field's configuration or selection.
unique	String	False		Specifies whether the field must contain a unique value across all records.
spell_check	String	False		Indicates whether spell-check functionality is enabled for text-based fields.
write_roles	String	False		Lists the user roles permitted to edit or modify the field's value.
audit	String	False		Determines whether changes to this field are tracked in the system audit logs.
staged	String	False		Indicates whether changes to this field are staged for approval before implementation.
dynamic_ref_qual	String	False		Enables dynamic reference qualification using scripts or conditions at runtime.
use_dynamic_default	String	False		Specifies whether a dynamic script or condition determines the field's default value.
dynamic_default_value	String	False		Stores the dynamic logic or script that calculates the default field value.
use_dependent_field	String	False		Indicates whether this field uses another field as a dependency for its value or display.
use_reference_qualifier	String	False		Specifies whether reference qualifiers are used to filter valid reference options.
reference_qual_condition	String	False		Defines the conditional logic applied to limit records in reference lookups.
choice_field	String	False		Identifies the field whose values define selectable options for this field.
dynamic_creation	String	False		Enables the automatic creation of related records when none exist in the referenced table.
calculation	String	False		Contains a script or expression used to compute the field's value dynamically.
next_element	String	False		Indicates the next field or element in a sequence, used in ordered data models.
display	String	False		Determines whether this field is displayed as the primary value in reference lists or related records.
reference_floats	String	False		Specifies whether reference data maintains floating-point precision when applicable.
element_reference	String	False		Identifies another element that this field directly references in the dictionary definition.
mandatory	String	False		Indicates whether the field must have a value before the record can be saved.
read_roles	String	False		Lists the user roles authorized to view the field's value.
text_index	String	False		Specifies whether the field is indexed for full-text search capabilities.
comments	String	False		Contains comments or notes explaining the purpose or configuration of this dictionary entry.
primary	String	False		Indicates whether this field serves as a primary key for its table.
element	String	False		Specifies the name of the element or column represented by this dictionary entry.
widget	String	False		Defines the type of user interface widget used to display the field's value.
reference_type	String	False		Specifies the type of reference relationship established by this field.
table_reference	String	False		Identifies the database table to which this field's definition belongs.
internal_type	String	False		Indicates the internal data type used by the platform to store the field's value.
virtual	String	False		Determines whether the field is virtual, meaning its value is derived rather than stored in the database.
sys_policy	String	False		Specifies the system policy that governs how this field behaves during updates or upgrades.
sys_replace_on_upgrade	String	False		Indicates whether this dictionary entry is replaced during platform upgrades.
sys_customer_update	String	False		Shows whether this record has been modified by a customer or remains system-delivered.
sys_scope	String	False		Identifies the application scope that owns this dictionary entry.
sys_package	String	False		References the application package that includes this field definition.
sys_updated_on	Datetime	False		Records the date and time when the dictionary record was last updated.
sys_created_on	Datetime	False		Records the date and time when the dictionary record was originally created.
sys_name	String	False		Stores the internal name used to identify the dictionary record within the system.
sys_updated_by	String	False		Identifies the user who last modified the dictionary record.
sys_created_by	String	False		Identifies the user who originally created the dictionary record.
sys_class_name	String	False		Defines the system class of the dictionary record, indicating its functional type.
sys_mod_count	String	False		Tracks how many times the dictionary record has been modified since creation.
sys_update_name	String	False		Contains the update name used for version control and change tracking in update sets.

system_documentation

Holds documentation text and help information for ServiceNow fields and tables.

Columns


Name	Type	ReadOnly	References	Description
label	String	False		Specifies the display label for the documentation entry, used as a title or field name.
url	String	False		Provides a link to external documentation or a reference resource associated with this element.
help	String	False		Contains descriptive help text that guides users on how to use the related field or feature.
language	String	False		Indicates the language in which the documentation entry is written.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the documentation record.
hint	String	False		Displays a short hint or tooltip text to assist users in understanding the field's purpose.
element	String	False		Specifies the database element or field that this documentation entry describes.
plural	String	False		Defines the plural form of the label, used when referencing multiple records or items.
url_target	String	False		Determines how the documentation URL opens, such as in a new window or the same page.
sys_policy	String	False		Specifies the system policy governing how this documentation entry behaves during updates.
sys_replace_on_upgrade	String	False		Indicates whether the documentation entry should be replaced during system upgrades.
sys_customer_update	String	False		Shows whether this record has been customized by the customer or remains vendor-provided.
sys_scope	String	False		Identifies the application scope that owns this documentation entry.
sys_package	String	False		References the application package containing this documentation record.
sys_updated_on	Datetime	False		Records the date and time when the documentation entry was last updated.
sys_created_on	Datetime	False		Records the date and time when the documentation entry was originally created.
sys_name	String	False		Stores the internal name used to identify the documentation record within the system.
sys_updated_by	String	False		Identifies the user who last modified the documentation entry.
sys_created_by	String	False		Identifies the user who originally created the documentation entry.
sys_class_name	String	False		Defines the system class associated with this documentation record, indicating its type.
sys_mod_count	String	False		Tracks the number of modifications made to the documentation record since its creation.
sys_update_name	String	False		Contains the unique update name used for version control and change tracking in update sets.

system_import_set_row

Records data rows imported via import sets, including staging and transformation details.

Columns


Name	Type	ReadOnly	References	Description
sys_import_state	String	False		Indicates the current import status of the row, such as pending, completed, or error.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the import set row record.
sys_import_set	String	False		References the import set that this row belongs to, linking it to a specific data load batch.
template_import_log	String	False		Stores information from the import log template, used for tracking import activity.
sys_row_error	String	False		Contains details of any errors encountered while processing this import row.
sys_created_on	Datetime	False		Records the date and time when the import set row was created in the system.
sys_updated_on	Datetime	False		Records the date and time when the import set row was last updated.
sys_import_row	String	False		Identifies the row number or unique identifier within the import set.
import_set_run	String	False		References the specific import run instance associated with this row.
sys_class_name	String	False		Defines the system class associated with this import row, identifying its data type or behavior.
sys_transform_map	String	False		Specifies the transform map used to convert data from the import source to the target table.
sys_mod_count	String	False		Tracks the number of times this import row record has been modified.
sys_target_sys_id	String	False		References the target record's sys_id created or updated by this import row.
sys_created_by	String	False		Identifies the user who created the import set row record.
sys_import_state_comment	String	False		Contains additional comments or notes about the current state of the import process.
sys_updated_by	String	False		Identifies the user who last modified the import set row record.

system_journal_field

Stores journal entries for field-level updates, allowing audit tracking of changes over time.

Columns


Name	Type	ReadOnly	References	Description
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the journal field entry record.
element	String	False		Specifies the field within a record where the journal entry was made, such as comments or work notes.
element_id	String	False		References the sys_id of the record associated with this journal entry, such as an incident or task record.
name	String	False		Indicates the table name to which this journal entry belongs, for example, 'incident' or 'task'.
sys_created_by	String	False		Identifies the user who created the journal entry.
sys_created_on	Datetime	False		Records the date and time when the journal entry was created in the system.
sys_tags	String	False		Contains tags or metadata used to categorize or identify journal entries within the system.
value	String	False		Stores the actual text or content of the journal entry, such as notes, comments, or updates.

system_script_client

Contains client-side script definitions that control dynamic behavior in the ServiceNow interface.

Columns


Name	Type	ReadOnly	References	Description
sys_policy	String	False		Specifies the system policy that determines how the client script behaves during updates and deployments.
sys_replace_on_upgrade	String	False		Indicates whether the client script should be replaced when the system is upgraded.
sys_customer_update	String	False		Shows whether this client script has been modified by the customer or remains a base system record.
sys_scope	String	False		Identifies the application scope that owns this client script record.
sys_package	String	False		References the application package that includes this client script.
sys_updated_on	Datetime	False		Records the date and time when the client script was last updated.
sys_created_on	Datetime	False		Records the date and time when the client script was originally created.
sys_name	String	False		Stores the internal name used to identify the client script within the system.
sys_updated_by	String	False		Identifies the user who last modified the client script.
sys_created_by	String	False		Identifies the user who created the client script.
sys_class_name	String	False		Defines the system class associated with this client script record, indicating its data type.
sys_mod_count	String	False		Tracks the number of modifications made to the client script since its creation.
sys_update_name	String	False		Contains the unique update name used for version control and tracking within update sets.
sys_domain	String	False		Indicates the domain to which this client script belongs in multi-domain environments.
global	String	False		Specifies whether the client script is applied globally across all applications and modules.
condition	String	False		Defines the condition under which the client script is executed, typically based on field values or user actions.
description	String	False		Provides a human-readable description summarizing the purpose or behavior of the client script.
sys_overrides	String	False		Lists any records that this client script overrides within the system.
field	String	False		Specifies the field that triggers or is affected by this client script.
applies_extended	String	False		Indicates whether the client script also applies to extended tables derived from the specified one.
sys_domain_path	String	False		Describes the domain hierarchy path for this record in multi-domain configurations.
type	String	False		Defines the type of client script, such as onChange, onLoad, or onSubmit.
messages	String	False		Contains custom messages or localized text strings used by the client script for user interaction.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the client script record.
active	String	False		Indicates whether the client script is currently active and executed by the system.
view	String	False		Specifies the form or view in which the client script is executed.
order	String	False		Defines the execution order of this client script when multiple scripts are applied to the same field or form.
script	String	False		Contains the JavaScript code that defines the logic of the client script.
name	String	False		Specifies the user-friendly name of the client script for easier identification.
ui_type	String	False		Indicates the type of user interface where this client script runs, such as desktop, mobile, or both.

system_ui_policy

Defines user interface (UI) policies that determine field visibility, read-only status, and mandatory settings.

Columns


Name	Type	ReadOnly	References	Description
sys_policy	String	False		Specifies the system policy that governs how this UI policy behaves during updates and deployments.
sys_replace_on_upgrade	String	False		Indicates whether the UI policy should be replaced when the system is upgraded.
sys_customer_update	String	False		Shows whether this UI policy has been customized by the customer or remains a base system record.
sys_scope	String	False		Identifies the application scope that owns this UI policy record.
sys_package	String	False		References the application package that contains this UI policy record.
sys_updated_on	Datetime	False		Records the date and time when the UI policy was last updated.
sys_created_on	Datetime	False		Records the date and time when the UI policy was originally created.
sys_name	String	False		Stores the internal name used to identify the UI policy within the system.
sys_updated_by	String	False		Identifies the user who last modified the UI policy.
sys_created_by	String	False		Identifies the user who created the UI policy record.
sys_class_name	String	False		Defines the system class associated with this UI policy, indicating its data type or structure.
sys_mod_count	String	False		Tracks the number of times the UI policy record has been modified since creation.
sys_update_name	String	False		Contains the unique update name used to track this UI policy in update sets.
inherit	String	False		Indicates whether this UI policy inherits settings or behaviors from another policy.
model_id	String	False		References the identifier of the model or form element associated with this UI policy.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the UI policy record.
reverse_if_false	String	False		Specifies whether the UI policy should reverse its actions when the defined condition is not met.
script_false	String	False		Contains the client-side script executed when the UI policy condition evaluates to false.
set_values	String	False		Defines the field values that should be set automatically when the UI policy conditions are met.
active	String	False		Indicates whether the UI policy is currently active and enforced in the system.
short_description	String	False		Provides a concise summary describing the purpose or behavior of the UI policy.
run_scripts	String	False		Specifies whether scripts associated with this UI policy should be executed when conditions are triggered.
sys_domain_path	String	False		Describes the hierarchical domain path for this record in multi-domain configurations.
ui_type	String	False		Indicates the type of user interface where this UI policy applies, such as desktop, mobile, or both.
order	String	False		Defines the execution order of this UI policy relative to other policies on the same form.
sys_domain	String	False		Indicates the domain to which this UI policy belongs in multi-domain environments.
description	String	False		Provides a detailed description of the UI policy, including its intended functionality or rules.
view	String	False		Specifies the form view where this UI policy is applied.
conditions	String	False		Defines the logical conditions that determine when this UI policy is triggered.
on_load	String	False		Specifies whether the UI policy should be executed when the form is initially loaded.
script_true	String	False		Contains the client-side script executed when the UI policy condition evaluates to true.
sys_overrides	String	False		Lists any system records or configurations that this UI policy overrides.
global	String	False		Indicates whether the UI policy is applied globally across all relevant applications and modules.

system_ui_policy_action

Specifies actions triggered by user interface (UI) policies, such as showing or hiding form elements.

Columns


Name	Type	ReadOnly	References	Description
sys_policy	String	False		Specifies the system policy that defines how this UI policy action is managed during updates and deployments.
sys_replace_on_upgrade	String	False		Indicates whether the UI policy action should be replaced when the system is upgraded.
sys_customer_update	String	False		Shows whether this UI policy action has been customized by the customer or remains a base system record.
sys_scope	String	False		Identifies the application scope that owns this UI policy action.
sys_package	String	False		References the application package that contains this UI policy action record.
sys_updated_on	Datetime	False		Records the date and time when the UI policy action was last updated.
sys_created_on	Datetime	False		Records the date and time when the UI policy action was initially created in the system.
sys_name	String	False		Stores the internal name used to identify the UI policy action record.
sys_updated_by	String	False		Identifies the user who last modified the UI policy action.
sys_created_by	String	False		Identifies the user who created the UI policy action record.
sys_class_name	String	False		Defines the system class associated with this UI policy action, indicating its data type or behavior.
sys_mod_count	String	False		Tracks the number of modifications made to the UI policy action record since creation.
sys_update_name	String	False		Contains the unique update name used to track this UI policy action in update sets.
visible	String	False		Determines whether the field affected by the UI policy action is visible on the form.
ui_policy	String	False		References the parent UI policy that this action belongs to, linking behavior to specific form rules.
mandatory	String	False		Indicates whether the affected field is made mandatory when the UI policy condition is met.
disabled	String	False		Specifies whether the target field is disabled or made read-only by the UI policy action.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the UI policy action record.
field	String	False		Specifies the field to which this UI policy action applies within the form.

system_user

Stores user account details, including credentials, roles, and contact information.

Columns


Name	Type	ReadOnly	References	Description
SysId [KEY]	String	False		Provides the system identifier (sys_id) for the user record.
AccumulatedRoles	String	False		Lists all roles assigned to the user, including inherited or implied roles.
Active	Bool	False		Indicates whether the user account is currently active and allowed to access the system.
AgentStatus	String	False		Shows the current agent availability status, typically used for service desk or support users.
Avatar	String	False		Stores the image or avatar associated with the user's profile.
Building	String	False		References the building where the user is located or assigned to work.
BuildingLink	String	False		Provides a link to the record of the building associated with the user.
BusinessCriticality	Int	False		Represents the importance level of the user's role or function to business operations.
CalendarIntegration	Int	False		Specifies whether the user's calendar is integrated with external calendar systems.
City	String	False		Indicates the city associated with the user's work location or address.
Company	String	False		References the company the user is employed by or associated with.
CompanyLink	String	False		Provides a link to the company record related to the user.
CostCenter	String	False		Specifies the cost center responsible for the user's expenses or department budget.
CostCenterLink	String	False		Provides a link to the cost center record associated with the user.
Country	String	False		Indicates the country where the user is based or employed.
DateFormat	String	False		Defines the preferred date display format for the user's interface.
DefaultPerspective	String	False		Specifies the default perspective or dashboard the user sees upon logging in.
DefaultPerspectiveLink	String	False		Provides a link to the record defining the user's default perspective.
Department	String	False		References the department the user belongs to within the organization.
DepartmentLink	String	False		Provides a link to the department record related to the user.
EduStatus	String	False		Specifies the user's education or training status when relevant to internal learning modules.
Email	String	False		Stores the user's primary email address used for notifications and communication.
EmployeeNumber	String	False		Contains the employee number assigned to the user within the organization.
EnableMultifactorAuthn	Bool	False		Indicates whether multifactor authentication (MFA) is enabled for the user account.
FailedAttempts	Int	False		Tracks the number of consecutive failed login attempts by the user.
FederatedId	String	False		Stores the federated identity used for single sign-on (SSO) authentication.
FirstName	String	False		Contains the user's first name as displayed in the system.
Gender	String	False		Specifies the user's gender for profile or reporting purposes.
GeolocationTracked	Bool	False		Indicates whether the user's geographical location is being tracked for operational purposes.
HashedUserId	String	False		Stores a hashed version of the user identifier used for secure integrations.
HomePhone	String	False		Stores the user's home phone number for contact purposes.
InternalIntegrationUser	Bool	False		Indicates whether the user account is used for internal system or integration processes.
Introduction	String	False		Contains a brief introduction or biography for the user's profile.
LastLogin	Date	False		Records the date when the user last logged in to the system.
LastLoginDevice	String	False		Identifies the device used during the user's most recent login session.
LastLoginTime	Datetime	False		Records the exact date and time of the user's last successful login.
LastName	String	False		Contains the user's last name as stored in the system.
LastPassword	String	False		Stores the hash of the user's previous password for security tracking.
LastPositionUpdate	Datetime	False		Records when the user's position or role was last updated in the system.
Latitude	Float	False		Represents the latitude coordinate of the user's registered location.
LdapServer	String	False		References the Lightweight Directory Access Protocol (LDAP) server used for user authentication.
LdapServerLink	String	False		Provides a link to the LDAP server record associated with the user.
Location	String	False		Specifies the user's physical or work location within the organization.
LocationLink	String	False		Provides a link to the location record related to the user.
LockedOut	Bool	False		Indicates whether the user account is locked due to failed login attempts or administrative action.
Longitude	Float	False		Represents the longitude coordinate of the user's registered location.
Manager	String	False		References the manager or supervisor responsible for this user.
ManagerLink	String	False		Provides a link to the record of the manager associated with the user.
MiddleName	String	False		Contains the user's middle name, if available.
MobilePhone	String	False		Stores the user's mobile phone number for contact or notification purposes.
Name	String	False		Displays the user's full name as it appears throughout the system.
Notification	Int	False		Defines the user's notification preference settings, such as email or mobile alerts.
OnSchedule	String	False		References the on-call or work schedule assigned to the user.
PasswordNeedsReset	Bool	False		Indicates whether the user must reset their password at the next login.
Phone	String	False		Stores the user's primary work phone number.
Photo	String	False		References the user's profile photo stored in the system.
PreferredLanguage	String	False		Defines the user's preferred display language for the interface.
Roles	String	False		Lists the roles explicitly assigned to the user for access control and permissions.
Schedule	String	False		References the user's assigned work or shift schedule.
ScheduleLink	String	False		Provides a link to the schedule record related to the user.
Source	String	False		Indicates the source system or method through which the user record was created.
State	String	False		Specifies the administrative state or region where the user is located.
Street	String	False		Contains the user's street address.
SysClassName	String	False		Defines the system class for this user record, identifying its structure and behavior.
SysCreatedBy	String	False		Identifies the user who originally created this record.
SysCreatedOn	Datetime	False		Records the date and time when this user record was created.
SysDomain	String	False		Indicates the domain to which this user belongs in multi-domain environments.
SysDomainPath	String	False		Specifies the hierarchical domain path for the user in multi-domain setups.
SysModCount	Int	False		Tracks the total number of updates made to this user record.
SysTags	String	False		Lists tags associated with the user for categorization or quick filtering.
SysUpdatedBy	String	False		Identifies the user who last modified this user record.
SysUpdatedOn	Datetime	False		Records the date and time when the user record was last updated.
TimeFormat	String	False		Defines the preferred time display format for the user interface.
TimeZone	String	False		Specifies the time zone that determines how date and time values are displayed for the user.
Title	String	False		Indicates the user's job title or position within the organization.
UserName	String	False		Stores the unique username used by the user to log in to the system.
UserPassword	String	False		Contains the user's password in encrypted or hashed form for authentication purposes.
Vip	Bool	False		Indicates whether the user is marked as a VIP (very important person) for prioritized handling.
WebServiceAccessOnly	Bool	False		Specifies whether the user account is restricted to web service access only.
Zip	String	False		Stores the postal or ZIP code associated with the user's address.

task

Tracks generic task records used by multiple ServiceNow applications, including incidents, problems, and changes.

Columns


Name	Type	ReadOnly	References	Description
delivery_task	String	False		References the delivery task linked to this record as part of a broader fulfillment or implementation process.
upon_approval	String	False		Defines the workflow action that occurs automatically when the task is approved.
work_start	Datetime	False		Records the date and time when work on the task officially began.
delivery_plan	String	False		References the delivery plan associated with the task, outlining its scheduled execution steps.
rejection_goto	String	False		Specifies the next task or process flow to follow if this task is rejected.
work_end	Datetime	False		Captures the date and time when work on the task was completed.
upon_reject	String	False		Defines the workflow action that is triggered if the task is rejected.
business_service	String	False		References the business service impacted or supported by the task in the organization's service model.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the task record.
sys_domain	String	False		Indicates the domain to which the task record belongs in multi-domain configurations.
sys_created_on	Datetime	False		Records the date and time when the task record was created.
sys_updated_on	Datetime	False		Specifies the date and time when the task record was last updated.
expected_start	Datetime	False		Indicates the planned start date and time for the task.
variables	String	False		Contains workflow variables or parameters relevant to task processing.
number	String	False		Stores the system-generated unique task number used for identification and tracking.
comments	String	False		Includes user-provided comments or updates about the task's progress or details.
urgency	String	False		Defines the urgency level of the task, influencing how it is prioritized in workflows.
opened_at	Datetime	False		Records the date and time when the task was first opened or initiated.
watch_list	String	False		Lists users who receive notifications or updates about task status changes.
sla_due	Datetime	False		Specifies the date and time by which the task's Service Level Agreement (SLA) must be met.
active	String	False		Indicates whether the task is currently active and pending resolution.
state	String	False		Shows the current state of the task, such as new, in progress, or closed.
work_notes	String	False		Contains internal notes recorded by users while performing work on the task.
closed_by	String	False		Identifies the user who completed or closed the task record.
follow_up	Datetime	False		Indicates the date and time for the next scheduled follow-up on the task.
work_notes_list	String	False		Displays a compiled list of all work notes entered for the task record.
cmdb_ci	String	False		References the Configuration Item (CI) related to the task in the Configuration Management Database (CMDB).
approval_history	String	False		Maintains a log of approval actions and decisions related to the task.
business_duration	Datetime	False		Captures the total business time elapsed on the task, excluding non-working hours.
location	String	False		References the location associated with the task, such as a site, office, or department.
user_input	String	False		Stores information or feedback entered by the user during task execution.
assigned_to	String	False		Identifies the user currently responsible for completing the task.
escalation	String	False		Specifies the escalation level or reason for increasing the task's priority.
time_worked	String	False		Records the total amount of time spent working on the task.
additional_assignee_list	String	False		Lists additional users assigned to assist in completing the task.
correlation_id	String	False		Stores a unique identifier linking this task to external systems or related processes.
comments_and_work_notes	String	False		Combines user comments and internal work notes for a complete task history.
order	String	False		Defines the order in which the task is processed relative to other related tasks.
made_sla	String	False		Indicates whether the task met its defined SLA requirements.
sys_mod_count	String	False		Tracks the total number of times the task record has been modified.
sys_created_by	String	False		Identifies the user who originally created the task record.
sys_updated_by	String	False		Identifies the user who most recently updated the task record.
sys_domain_path	String	False		Specifies the hierarchical path representing the domain structure for this task.
sys_class_name	String	False		Defines the system class of the task record, determining its structure and behavior.
parent	String	False		References the parent record or higher-level task associated with this task.
priority	String	False		Indicates the priority assigned to the task, determining its order of attention.
close_notes	String	False		Contains closure notes explaining the resolution or outcome of the task.
reassignment_count	String	False		Tracks the number of times the task has been reassigned to another user or group.
due_date	Datetime	False		Specifies the deadline by which the task must be completed.
short_description	String	False		Provides a concise summary or title describing the task's purpose.
company	String	False		References the company associated with the task, typically the customer or internal business entity.
approval_set	Datetime	False		Records the date and time when the current approval status was established.
opened_by	String	False		Identifies the user who opened or created the task.
contact_type	String	False		Indicates how the task was initiated, such as through email, phone, or self-service portal.
assignment_group	String	False		References the group responsible for handling or completing the task.
approval	String	False		Shows the current approval status of the task, such as requested, approved, or rejected.
calendar_duration	Datetime	False		Captures the total calendar time elapsed since the task was opened.
knowledge	String	False		Indicates whether the task information should be converted into a knowledge article after closure.
correlation_display	String	False		Displays an external reference or correlation label used to link related records.
wf_activity	String	False		References the workflow activity currently associated with the task.
description	String	False		Provides a detailed explanation of the task's purpose, requirements, or background.
impact	String	False		Represents the impact level of the task on business operations or services.
closed_at	Datetime	False		Records the date and time when the task was officially closed.
group_list	String	False		Lists all user groups associated with or notified about this task.
activity_due	Datetime	False		Specifies the date and time when the next action or update is due for this task.

v_field_creator

Stores metadata about field creation, including associated tables and data types.

Columns


Name	Type	ReadOnly	References	Description
label	String	False		Specifies the display label assigned to the field when it appears in the user interface.
sys_created_by	String	False		Identifies the user who originally created the field record.
sys_class_name	String	False		Defines the system class of the record, indicating the data model or structure it belongs to.
sys_updated_by	String	False		Indicates the user who most recently updated the field record.
table_creator	String	False		References the user or process that created the table containing this field.
length	String	False		Specifies the maximum length allowed for the field value, typically relevant for text-based data types.
sys_mod_count	String	False		Tracks how many times the field record has been modified since creation.
name	String	False		Specifies the internal system name of the field used for data referencing and configuration.
sys_updated_on	Datetime	False		Records the date and time when the field record was last updated.
sys_id [KEY]	String	False		Provides the system identifier (sys_id) for the field record.
type	String	False		Defines the data type of the field, such as string, integer, or date.
sys_created_on	Datetime	False		Records the date and time when the field record was created.

Views

Views are similar to tables in the way that data is represented; however, views are read-only.

Queries can be executed against a view as if it were a normal table.

CData Cloud - ServiceNow Views


Name	Description
application_on_servers	Lists applications deployed across servers, helping track software distribution and server utilization in ServiceNow.
app_engine_v1_ct_role_user	Shows user-role assignments within the App Engine, identifying which users hold specific contextual roles.
assoc_roles	Displays associations between users and roles to support access management and role-based permissions analysis.
change_request_metric	Aggregates performance metrics for change requests, such as resolution times and Service Level Agreement (SLA) compliance.
change_request_sla	Tracks Service Level Agreement (SLA) performance for change requests to measure timeliness and service quality.
change_task_metric	Provides statistics for change tasks, including completion times and workflow efficiency indicators.
change_task_sla	Displays Service Level Agreement (SLA) data for individual change tasks to help monitor compliance and response speed.
change_task_time_worked	Logs the amount of time spent by technicians or teams on change tasks for performance tracking.
cmdb_multisource_diff_query_view	Highlights discrepancies between configuration data from multiple sources to support data reconciliation.
cmdb_multisource_view	Consolidates configuration data from multiple sources into a unified view for analysis and reporting.
cmdb_task_chg	Links Configuration Management Database (CMDB) tasks to related change requests to track dependencies and assess impact.
cxs_relevant_doc_task	Links customer experience documents with related tasks to help users locate relevant materials.
dashboard_w_permission	Displays dashboards with their associated user permissions for visibility management.
diagnostics_result_view	Provides diagnostic results from system health checks and performance tests.
flow_report_chunk	Contains segmented flow reporting data that supports partial aggregation of workflow metrics.
incident_metric	Provides metrics for incidents, including resolution times, reopen rates, and Service Level Agreement (SLA) performance.
incident_sla	Tracks Service Level Agreement (SLA) compliance for incidents to ensure response and resolution targets are met.
incident_time_worked	Logs time spent by support agents on incidents to measure workload and efficiency.
Items	Lists all catalog items available in the Service Catalog (SC), including names, categories, and availability.
kb_feedback_task_metric	Summarizes feedback metrics for Knowledge Base (KB) tasks, such as helpfulness ratings and response counts.
licensable_table	Identifies tables that require licensing to help monitor usage across licensed ServiceNow apps.
licensed_app_usage	Reports usage statistics for licensed applications, including active users and consumption patterns.
license_details_assoc_roles	Links license details to associated roles to evaluate access eligibility and compliance.
notification_category_api	Provides notification categories in an API-friendly structure for external integration.
pa_widgets_stats	Provides statistics for Performance Analytics (PA) widgets used in dashboards and reports.
priv_command_mid_server	Lists privileged commands executed on Management, Instrumentation, and Discovery (MID) Servers for audit and compliance tracking.
problem_metric	Summarizes metrics for problem records, including resolution times and recurring issue trends.
problem_sla	Tracks Service Level Agreement (SLA) compliance for problem records to ensure service-level targets are achieved.
quarantined_file	Lists quarantined files identified as security risks or containing harmful content.
query_based_service_basic_view	Displays basic details about query-based services, including source queries and configurations.
query_based_service_mapping	Maps query-based services to their related components or dependencies.
release_feature_metric	Aggregates metrics for release features, including delivery progress and success rates.
release_project_metric	Provides performance indicators for release projects, such as milestone achievement and completion status.
release_task_metric	Presents performance metrics for release tasks, including completion speed and workflow efficiency.
release_task_sla	Tracks the Service Level Agreement (SLA) compliance for release tasks to ensure timely delivery and quality control.
report_home_details	Displays report home page configurations, including layout, ownership, and accessible reports.
sc_request_metric	Aggregates metrics for service requests, including completion rates and fulfillment times.
sc_request_sla	Monitors Service Level Agreement (SLA) compliance for service requests to verify adherence to target delivery times.
sc_req_item_metric	Tracks metrics for individual request items, such as processing duration and approval time.
sc_req_item_sla	Displays Service Level Agreement (SLA) compliance details for request items in the Service Catalog (SC).
sc_task_metric	Provides task performance metrics for Service Catalog (SC) requests, highlighting efficiency and workload.
sc_task_sla	Tracks Service Level Agreement (SLA) adherence for Service Catalog (SC) tasks to ensure timely completion and quality.
security_acl_detail	Displays details about security Access Control List (ACL) rules, including permissions, conditions, and assigned roles.
sn_bm_client_recommendation_view	Provides client recommendation insights for benchmarking and process improvement.
sp_page_widgets	Lists widgets used on Service Portal (SP) pages to help manage and optimize content layout.
subscribed_users_with_role	Identifies subscribed users and their roles to support access and licensing analysis.
task_assessment_detail	Displays details for task assessments, including evaluator feedback and scoring criteria.
upgrade_history_update_xml	Lists XML updates applied during system upgrades to help track configuration changes.
user_has_license_role	Displays user-license role mappings to verify license allocation and compliance.
user_role_license_role	Maps user roles to corresponding license roles for entitlement analysis.
u_jhb_database_view	Provides a custom database view for Johannesburg-specific ServiceNow configurations.
wf_activity_context	Displays workflow activity contexts, showing relationships between workflow steps and runtime data.

application_on_servers

Lists applications deployed across servers, helping track software distribution and server utilization in ServiceNow.

Columns


Name	Type	References	Description
appl_discovery_source	String		Specifies the discovery source that identified the application, such as a manual entry or automated discovery tool.
appl_name	String		Lists the name of the application running on the associated server.
appl_running_process_command	String		Stores the command used to execute the application's running process on the server.
appl_running_process_key_parameters	String		Lists the key parameters or arguments used by the running process to launch or configure the application.
appl_sys_class_name	String		Identifies the system class name of the application record within the ServiceNow Configuration Management Database (CMDB).
appl_tcp_port	String		Specifies the Transmission Control Protocol (TCP) port number used by the application for communication.
hosts_child	String		Defines the system identifier (sys_id) of the child host that runs or depends on the associated application.
hosts_child_link	String		Provides the hyperlink reference to the record representing the child host.
hosts_parent	String		Specifies the sys_id of the parent host associated with the application, representing a hierarchical relationship.
hosts_parent_link	String		Provides the hyperlink reference to the record representing the parent host in ServiceNow.
hosts_type	String		Lists the type of host associated with the application, such as a virtual machine, database server, or web server.
hosts_type_link	String		Provides the hyperlink reference to the host type record for easy navigation within the CMDB.

app_engine_v1_ct_role_user

Shows user-role assignments within the App Engine, identifying which users hold specific contextual roles.

Columns


Name	Type	References	Description
aclrole_sys_security_acl	String		Links the user role to the specific Access Control List (ACL) record that defines permissions within the App Engine.
aclrole_sys_security_acl_link	String		Provides the reference link to the ACL record associated with the user role.
aclrole_sys_user_role	String		Stores the system identifier (sys_id) of the user role associated with the ACL rule.
aclrole_sys_user_role_link	String		Provides the reference link to the user role record defined in the ServiceNow instance.
u_active	Bool		Indicates whether the user-role assignment is currently active in the App Engine.
u_last_login_time	Datetime		Records the date and time when the associated user last logged in to ServiceNow.
uacti_allotment_type	Int		Specifies the license allotment type assigned to the user within the App Engine.
uacti_license	String		Lists the license identifier assigned to the user for accessing App Engine features.
uacti_license_link	String		Provides the reference link to the license record associated with the user.
uacti_table_name	String		Identifies the name of the table governed by the associated ACL or licensing rule.
uacti_table_ref	String		Stores the reference to the record in the governed table related to the user's role or license.
uacti_table_ref_link	String		Provides the hyperlink reference to the record defined by uacti_table_ref.
uhr_role	String		Lists the human resources (HR) role assigned to the user within the App Engine environment.
uhr_role_link	String		Provides the reference link to the HR role record associated with the user.
uhr_user	String		Stores the sys_id of the user associated with the HR role mapping.
uhr_user_link	String		Provides the hyperlink reference to the user record defined in ServiceNow.
acl_sys_id	String		Stores the sys_id of the ACL record governing permissions in the App Engine.
acl_active	Bool		Indicates whether the associated ACL rule is active and currently enforcing permissions.
acl_name	String		Lists the name of the ACL rule that defines user permissions within the App Engine.

assoc_roles

Displays associations between users and roles to support access management and role-based permissions analysis.

Columns


Name	Type	References	Description
pkg_sys_id	String		Defines the system identifier (sys_id) of the associated package that contains the role definition.
pkg_active	Bool		Indicates whether the associated package is currently active and available in ServiceNow.
pkg_enforce_license	String		Specifies the license enforcement policy applied to the package to control access or usage.
pkg_licensable	Bool		Indicates whether the package requires licensing for use within the ServiceNow instance.
pkg_license_category	String		Lists the license category assigned to the package, such as subscription type or product classification.
pkg_license_model	String		Specifies the license model used by the package, defining how access or usage is measured.
pkg_name	String		Lists the name of the package that groups related modules, applications, or functionality.
pkg_source	String		Identifies the origin or provider of the package, such as ServiceNow Store or a custom-developed source.
pkg_sys_class_name	String		Specifies the system class name of the package record as defined in the ServiceNow Configuration Management Database (CMDB).
pkg_sys_created_by	String		Shows the user or process that originally created the package record.
pkg_sys_created_on	Datetime		Displays the date and time when the package record was first created in ServiceNow.
pkg_sys_mod_count	Int		Tracks the number of times the package record has been modified.
pkg_sys_tags	String		Lists any system tags assigned to the package record for categorization or tracking.
pkg_sys_updated_by	String		Shows the user or process that last modified the package record.
pkg_sys_updated_on	Datetime		Displays the date and time when the package record was last updated.
pkg_trackable	Bool		Indicates whether the package is configured to be tracked for licensing or audit purposes.
pkg_version	String		Lists the version number of the package to help identify its release or update level.
role_sys_id	String		Defines the sys_id of the role associated with the package or licensing information.
role_assignable_by	String		Specifies the user or role that has permission to assign the given role to others.
role_assignable_by_link	String		Provides the hyperlink reference to the record of the role or user who can assign this role.
role_can_delegate	Bool		Indicates whether users with this role can delegate it to others within the ServiceNow environment.
role_description	String		Provides a description of the role, outlining its purpose and the permissions it grants.
role_elevated_privilege	Bool		Indicates whether the role provides elevated privileges, such as administrative access.
role_grantable	Bool		Indicates whether the role can be granted directly to a user or must be inherited through another role.
role_includes_roles	String		Lists any additional roles included as part of this role's access bundle.
role_name	String		Displays the name of the role as defined in the system.
role_requires_subscription	String		Specifies whether the role requires an active subscription to be assigned.
role_scoped_admin	Bool		Indicates whether the role provides scoped administrative rights within an application.
role_suffix	String		Lists the suffix used to distinguish the role name from others within the same scope.
role_sys_class_name	String		Specifies the system class name of the role record stored in the CMDB.
role_sys_created_by	String		Shows the user or process that created the role record.
role_sys_created_on	Datetime		Displays the date and time when the role record was initially created.
role_sys_mod_count	Int		Tracks the number of times the role record has been modified since creation.
role_sys_name	String		Specifies the system name of the role record for internal identification.
role_sys_package	String		Defines the sys_id of the package containing the role record.
role_sys_package_link	String		Provides the hyperlink reference to the package record that includes the role.
role_sys_policy	String		Specifies any system policy associated with the role to enforce access control or licensing rules.
role_sys_scope	String		Defines the scope of the role, indicating which application or module it applies to.
role_sys_scope_link	String		Provides the hyperlink reference to the scope record associated with the role.
role_sys_tags	String		Lists any system tags linked to the role record for classification or audit purposes.
role_sys_update_name	String		Displays the update set name or record identifier related to the most recent update of the role.
role_sys_updated_by	String		Shows the user or process that last updated the role record.
role_sys_updated_on	Datetime		Displays the date and time when the role record was last modified.
fmly_sys_id	String		Defines the sys_id of the family record grouping related applications or modules.
fmly_app_id	String		Specifies the unique application identifier within the family record.
fmly_app_name	String		Lists the name of the application that belongs to the associated family.
fmly_cust_visible	Bool		Indicates whether the family record is visible to customers in the ServiceNow instance.
fmly_for_fee	Bool		Specifies whether the family application or module requires a paid license or fee.
fmly_last_valid_rel	String		Displays the last valid release version for the associated application family.
fmly_level	Int		Specifies the hierarchy level of the application within the family structure.
fmly_license_check_required	Bool		Indicates whether the family requires a license validation check before activation.
fmly_lineage_id	String		Stores the lineage identifier that connects related versions of the family application.
fmly_lineage_name	String		Lists the name associated with the family lineage for version tracking.
fmly_lob_id	String		Defines the line-of-business (LOB) identifier associated with the family application.
fmly_lob_name	String		Lists the name of the LOB linked to the family application.
fmly_primary	Bool		Indicates whether the application is marked as the primary module within its family.
fmly_scope	String		Specifies the scope under which the family application operates in ServiceNow.
fmly_skip_custom_role_eval	Bool		Indicates whether the family should skip custom role evaluation during license or access validation.
fmly_sys_created_by	String		Shows the user or process that created the family record.
fmly_sys_created_on	Datetime		Displays the date and time when the family record was created in ServiceNow.
fmly_sys_mod_count	Int		Tracks the number of modifications made to the family record.
fmly_sys_tags	String		Lists any system tags associated with the family record for categorization.
fmly_sys_updated_by	String		Shows the user or process that last updated the family record.
fmly_sys_updated_on	Datetime		Displays the date and time when the family record was last updated in ServiceNow.

change_request_metric

Aggregates performance metrics for change requests, such as resolution times and Service Level Agreement (SLA) compliance.

Columns


Name	Type	References	Description
md_sys_id	String		Defines the system identifier (sys_id) that uniquely identifies the metric definition record in ServiceNow.
md_active	Bool		Indicates whether the metric definition is currently active and being used to collect data.
md_description	String		Provides a detailed explanation of what the metric measures and how it is calculated.
md_field	String		Specifies the database field that the metric definition monitors for changes or values.
md_name	String		Lists the name assigned to the metric definition for easy identification.
md_number	String		Displays the unique number associated with the metric definition record.
md_order	Int		Specifies the order in which the metric definition is evaluated or processed.
md_script	String		Contains a script used to define custom logic for metric calculation or evaluation.
md_sys_class_name	String		Identifies the system class name of the metric definition record within the ServiceNow schema.
md_sys_created_by	String		Shows the user or system process that originally created the metric definition.
md_sys_created_on	Datetime		Displays the date and time when the metric definition record was created.
md_sys_mod_count	Int		Tracks the number of times the metric definition record has been modified.
md_sys_name	String		Lists the internal system name used to identify the metric definition in ServiceNow.
md_sys_package	String		Specifies the package that contains the metric definition, grouping it with related components.
md_sys_package_link	String		Provides the hyperlink reference to the package record containing the metric definition.
md_sys_policy	String		References the system policy governing the behavior or security of the metric definition.
md_sys_scope	String		Defines the application scope to which the metric definition belongs.
md_sys_scope_link	String		Provides the hyperlink reference to the application scope record.
md_sys_tags	String		Lists system tags assigned to the metric definition for classification or search filtering.
md_sys_update_name	String		Displays the name of the update set that last modified the metric definition.
md_sys_updated_by	String		Shows the user or process that last updated the metric definition record.
md_sys_updated_on	Datetime		Displays the date and time when the metric definition was last updated.
md_table	String		Specifies the name of the table to which the metric definition applies.
md_timeline	Bool		Indicates whether the metric definition includes a timeline for tracking historical performance.
md_type	String		Specifies the type of metric, such as duration-based or event-based.
mi_sys_id	String		Defines the sys_id that uniquely identifies the metric instance record in ServiceNow.
mi_business_duration	Long		Tracks the business duration measured by the metric, excluding non-working hours.
mi_calculation_complete	Bool		Indicates whether the metric calculation for the record is complete.
mi_definition	String		Specifies the definition or rule used to calculate the metric instance.
mi_definition_link	String		Provides the hyperlink reference to the metric definition record associated with the instance.
mi_duration	Long		Records the total elapsed duration measured for the metric instance, including both business and non-business hours.
mi_end	Datetime		Specifies the date and time when the metric measurement ended.
mi_field	String		Lists the database field used as the source for the metric value.
mi_field_value	String		Displays the actual value of the monitored field at the time the metric was evaluated.
mi_id	String		Stores a unique identifier assigned to the metric instance for internal reference.
mi_start	Datetime		Lists the date and time when the metric measurement began.
mi_sys_created_by	String		Shows the user or system process that created the metric instance record.
mi_sys_created_on	Datetime		Displays the date and time when the metric instance record was created.
mi_sys_mod_count	Int		Tracks how many times the metric instance record has been updated.
mi_sys_tags	String		Lists system tags applied to the metric instance for classification or reporting.
mi_sys_updated_by	String		Shows the user or process that last modified the metric instance record.
mi_sys_updated_on	Datetime		Displays the date and time when the metric instance record was last updated.
mi_table	String		Specifies the database table where the metric instance record resides.
mi_value	String		Lists the final calculated value of the metric instance.
chg_sys_id	String		Defines the sys_id of the associated change request linked to this metric.
chg_active	Bool		Indicates whether the linked change request is currently active.
chg_activity_due	Datetime		Specifies the due date and time for the next workflow activity in the change request.
chg_additional_assignee_list	String		Lists additional users or groups assisting with the execution of the change request.
chg_approval	String		Displays the approval status of the change request, such as requested, approved, or rejected.
chg_approval_history	String		Provides a historical record of all approval actions for the change request.
chg_approval_set	Datetime		Lists the date and time when the approval status of the change request was last updated.
chg_assigned_to	String		Identifies the user assigned to handle the change request.
chg_assigned_to_link	String		Provides the hyperlink reference to the user record assigned to the change request.
chg_assignment_group	String		Specifies the group responsible for executing or reviewing the change.
chg_assignment_group_link	String		Provides the hyperlink reference to the group record associated with the change.
chg_backout_plan	String		Describes the contingency plan for reverting changes if the implementation fails.
chg_business_duration	Long		Tracks the total business duration of the change request, excluding non-working hours.
chg_business_service	String		Lists the business service affected or improved by the change request.
chg_business_service_link	String		Provides the hyperlink reference to the business service record in ServiceNow.
chg_cab_date	Date		Specifies the scheduled date for the Change Advisory Board (CAB) review.
chg_cab_delegate	String		Lists the delegate assigned to represent a CAB member during review.
chg_cab_delegate_link	String		Provides the hyperlink reference to the delegate record associated with the CAB process.
chg_cab_recommendation	String		Captures the recommendations or notes provided by the CAB following their review of the change.
chg_cab_required	Bool		Indicates whether the change requires review or approval from the CAB.
chg_calendar_duration	Long		Records the total elapsed duration of the change request, including both business and non-business hours.
chg_category	String		Classifies the change request into a category, such as software, hardware, or infrastructure.
chg_change_plan	String		Outlines the detailed steps or strategy for executing the change.
chg_close_code	String		Lists the closure code describing how the change was completed, such as successful or failed.
chg_close_notes	String		Provides notes entered when closing the change, including implementation results and lessons learned.
chg_closed_at	Datetime		Displays the date and time when the change request was officially closed.
chg_closed_by	String		Lists the user who closed the change request after completion.
chg_closed_by_link	String		Provides the hyperlink reference to the user record who performed the closure.
chg_cmdb_ci	String		References the Configuration Item (CI) from the Configuration Management Database (CMDB) impacted by the change.
chg_cmdb_ci_link	String		Provides the hyperlink reference to the CMDB record representing the affected Configuration Item.
chg_comments	String		Stores user-entered comments describing decisions, updates, or collaboration notes for the change.
chg_comments_and_work_notes	String		Combines user comments and work notes into a unified log for audit tracking.
chg_company	String		Lists the company or customer organization associated with the change request.
chg_company_link	String		Provides the hyperlink reference to the company record in ServiceNow.
chg_conflict_last_run	Datetime		Displays the date and time when the system last performed a conflict detection check for overlapping changes.
chg_conflict_status	String		Indicates the result of the most recent conflict check, such as no conflicts or conflict detected.
chg_contact_type	String		Specifies the communication channel used to submit the change request, such as email, portal, or phone.
chg_correlation_display	String		Displays a readable reference linking the change to related records such as incidents or problems.
chg_correlation_id	String		Stores the correlation identifier connecting the change request to related records in other systems or modules.
chg_delivery_plan	String		Specifies the delivery plan guiding the change's implementation and deployment activities.
chg_delivery_plan_link	String		Provides the hyperlink reference to the delivery plan record.
chg_delivery_task	String		References the delivery task associated with the execution of the change.
chg_delivery_task_link	String		Provides the hyperlink reference to the delivery task record linked to the change request.
chg_description	String		Provides a detailed description of the change request, including its purpose, scope, and implementation details.
chg_due_date	Datetime		Lists the date and time when the change is expected to be completed.
chg_end_date	Datetime		Displays the date and time when the change process concludes.
chg_escalation	Int		Indicates the escalation level of the change request based on urgency or business impact.
chg_expected_start	Datetime		Specifies the date and time when the change implementation is expected to begin.
chg_follow_up	Datetime		Lists the scheduled date for post-implementation review or verification of the change.
chg_group_list	String		Lists the user groups involved in reviewing, approving, or executing the change request.
chg_impact	Int		Specifies the impact level of the change on services or users, typically represented numerically (for example, 1 = high or 3 = low).
chg_implementation_plan	String		Describes the plan detailing how the change will be implemented.
chg_justification	String		Explains the business or technical justification for implementing the change request.
chg_knowledge	Bool		Indicates whether the change request is linked to a Knowledge Base (KB) article for reference or documentation.
chg_location	String		Lists the physical or organizational location associated with the change request.
chg_location_link	String		Provides the hyperlink reference to the location record.
chg_made_sla	Bool		Indicates whether the SLA objectives for the change request were met.
chg_number	String		Displays the unique number assigned to the change request for identification.
chg_on_hold	Bool		Indicates whether the change request is currently on hold and awaiting further action or information.
chg_on_hold_reason	String		Specifies the reason why the change request has been placed on hold, such as dependency issues or pending approval.
chg_on_hold_task	String		References the specific task or workflow step that caused the change request to be placed on hold.
chg_opened_at	Datetime		Displays the date and time when the change request was first opened.
chg_opened_by	String		Identifies the user who created or initiated the change request.
chg_opened_by_link	String		Provides the hyperlink reference to the user record who opened the change request.
chg_order	Int		Specifies the order of execution or sequencing for the change within a workflow or project.
chg_outside_maintenance_schedule	Bool		Indicates whether the change is scheduled to occur outside of approved maintenance windows.
chg_parent	String		References the parent change request or record associated with the current change.
chg_parent_link	String		Provides the hyperlink reference to the parent change record in ServiceNow.
chg_phase	String		Specifies the current phase of the change lifecycle, such as planning, testing, or implementation.
chg_phase_state	String		Lists the detailed state of the change within the current phase, such as awaiting approval or completed.
chg_priority	Int		Specifies the priority level of the change request, typically derived from impact and urgency.
chg_production_system	Bool		Indicates whether the change impacts a production environment or live system.
chg_reason	String		Explains the reason for initiating the change request, such as compliance, maintenance, or performance improvement.
chg_reassignment_count	Int		Tracks how many times the change request has been reassigned between users or groups.
chg_rejection_goto	String		Specifies the workflow state to transition to automatically when the change request is rejected.
chg_rejection_goto_link	String		Provides the hyperlink reference to the rejection transition record or target state.
chg_requested_by	String		Identifies the user who requested or sponsored the change.
chg_requested_by_date	Datetime		Displays the date and time when the change request was formally submitted.
chg_requested_by_link	String		Provides the hyperlink reference to the user record associated with the change request submission.
chg_review_comments	String		Lists the comments provided by reviewers during the change review process.
chg_review_date	Date		Specifies the most recent date when the change request was reviewed by approvers or the CAB.
chg_review_status	Int		Indicates the numeric code representing the review status, such as pending, approved, or rejected.
chg_risk	Int		Represents the numeric risk rating of the change request, where a higher value indicates greater risk.
chg_risk_impact_analysis	String		Documents the risk and impact analysis conducted before implementing the change.
chg_route_reason	Int		Specifies the routing reason code used in workflow transitions for the change request.
chg_scope	Int		Defines the scope of the change numerically, representing the breadth or number of affected systems.
chg_service_offering	String		Lists the specific service offering impacted by the change request.
chg_service_offering_link	String		Provides the hyperlink reference to the associated service offering record in ServiceNow.
chg_short_description	String		Provides a concise summary describing the purpose or intent of the change request.
chg_sla_due	Datetime		Displays the date and time by which the SLA commitment must be fulfilled.
chg_start_date	Datetime		Lists the date and time when the change implementation is scheduled to start.
chg_state	Int		Specifies the numeric code representing the current state of the change request, such as 1 = New or 3 = Approved.
chg_std_change_producer_version	String		Identifies the version of the standard change producer used to create the change record.
chg_std_change_producer_version_link	String		Provides the hyperlink reference to the standard change producer version record.
chg_sys_class_name	String		Identifies the system class name of the change request record in the ServiceNow schema.
chg_sys_created_by	String		Shows the user or process that originally created the change request record.
chg_sys_created_on	Datetime		Displays the date and time when the change request record was created in ServiceNow.
chg_sys_domain	String		Specifies the domain associated with the change request in a multi-domain configuration.
chg_sys_domain_path	String		Defines the hierarchical domain path representing the record's organizational placement.
chg_sys_mod_count	Int		Tracks how many times the change request record has been modified since its creation.
chg_sys_tags	String		Lists any system tags associated with the change request for categorization or reporting purposes.
chg_sys_updated_by	String		Shows the user or system process that last updated the change request record.
chg_sys_updated_on	Datetime		Displays the date and time when the change request record was last modified.
chg_task_effective_number	String		Lists the effective task number linked to the change request for tracking and reporting consistency.
chg_test_plan	String		Describes the testing plan used to validate the success of the change before deployment to production.
chg_time_worked	String		Tracks the total time logged by users while working on the change request.
chg_type	String		Specifies the type of change request, such as standard, emergency, or normal.
chg_u_comments	String		Stores custom comments or additional remarks added by users for extended tracking.
chg_u_some_test_field	String		Holds data for a custom test field used for evaluation or internal process testing.
chg_unauthorized	Bool		Indicates whether the change was performed without authorization or prior approval.
chg_universal_request	String		References a universal request record that relates to or triggered the change request.
chg_universal_request_link	String		Provides the hyperlink reference to the universal request record in ServiceNow.
chg_upon_approval	String		Specifies the automated workflow action executed upon approval of the change request.
chg_upon_reject	String		Defines the automated workflow action triggered when the change request is rejected.
chg_urgency	Int		Represents the urgency level of the change request numerically, where lower values indicate higher urgency.
chg_user_input	String		Stores custom user input or variable data submitted during the change request process.
chg_variables	String		Lists all variable values captured through dynamic forms associated with the change request.
chg_watch_list	String		Specifies the list of users or groups subscribed to receive notifications about updates to the change request.
chg_wf_activity	String		References the workflow activity record associated with the automation of the change.
chg_wf_activity_link	String		Provides the hyperlink reference to the workflow activity record that manages automation for the change.
chg_work_end	Datetime		Lists the date and time when work on the change implementation ended.
chg_work_notes	String		Stores work notes entered by users to document the change's progress, decisions, or issues.
chg_work_notes_list	String		Displays the full list of historical work notes added to the change request for auditing and tracking.
chg_work_start	Datetime		Lists the date and time when work on the change implementation began.

change_request_sla

Tracks Service Level Agreement (SLA) performance for change requests to measure timeliness and service quality.

Columns


Name	Type	References	Description
taskslatable_sys_id	String		Lists the system identifier (sys_id) that uniquely identifies each record in the task SLA table.
taskslatable_active	Bool		Indicates whether the SLA tracking record is currently active for the task.
taskslatable_business_duration	Long		Records the total business time taken to reach the current SLA stage, excluding non-working hours.
taskslatable_business_pause_duration	Long		Tracks the duration for which SLA processing was paused during business hours.
taskslatable_business_percentage	Decimal		Shows the percentage of business time that has elapsed toward the SLA target.
taskslatable_business_time_left	Long		Displays the amount of remaining business time before the SLA target is breached.
taskslatable_duration	Long		Records the total elapsed time spent on the SLA, including both business and non-business hours.
taskslatable_end_time	Datetime		Lists the date and time when the SLA instance was completed or breached.
taskslatable_has_breached	Bool		Indicates whether the SLA target for the task has been breached.
taskslatable_original_breach_time	Datetime		Specifies the original calculated breach time before any SLA adjustments.
taskslatable_pause_duration	Long		Tracks the total time the SLA was paused, including business and non-business hours.
taskslatable_pause_time	Datetime		Displays the most recent date and time when the SLA timer was paused.
taskslatable_percentage	Decimal		Shows the overall completion percentage of the SLA duration.
taskslatable_planned_end_time	Datetime		Specifies the expected end time of the SLA based on configured schedules.
taskslatable_schedule	String		Lists the schedule applied to the SLA, determining the working hours used for time calculations.
taskslatable_schedule_link	String		Provides the hyperlink reference to the schedule record associated with the SLA.
taskslatable_sla	String		References the SLA definition applied to the task record.
taskslatable_sla_link	String		Provides the hyperlink reference to the SLA definition record in ServiceNow.
taskslatable_stage	String		Specifies the current stage of the SLA, such as in progress, paused, or completed.
taskslatable_start_time	Datetime		Displays the date and time when the SLA tracking began for the task.
taskslatable_sys_created_by	String		Lists the user or system process that created the task SLA record.
taskslatable_sys_created_on	Datetime		Displays the date and time when the task SLA record was created.
taskslatable_sys_mod_count	Int		Tracks how many times the task SLA record has been modified since its creation.
taskslatable_sys_tags	String		Lists any system tags assigned to the task SLA record for categorization or reporting.
taskslatable_sys_updated_by	String		Shows the user or process that last modified the task SLA record.
taskslatable_sys_updated_on	Datetime		Displays the date and time when the task SLA record was last updated.
taskslatable_task	String		References the task associated with the SLA record, such as a change request or incident.
taskslatable_task_link	String		Provides the hyperlink reference to the related task record in ServiceNow.
taskslatable_time_left	Long		Displays the total amount of time remaining before the SLA target expires.
taskslatable_timezone	String		Lists the time zone used for SLA time calculations, based on the associated schedule.
chg_sys_id	String		Defines the sys_id of the change request record linked to the SLA.
chg_active	Bool		Indicates whether the linked change request is currently active.
chg_activity_due	Datetime		Specifies the date and time when the next workflow activity in the change request is due.
chg_additional_assignee_list	String		Lists additional users or groups assisting with the change request execution.
chg_approval	String		Displays the current approval status of the change request, such as requested, approved, or rejected.
chg_approval_history	String		Provides a historical record of all approval actions taken for the change request.
chg_approval_set	Datetime		Lists the date and time when the change request's approval status was last updated.
chg_assigned_to	String		Identifies the user assigned to complete or oversee the change request.
chg_assigned_to_link	String		Provides the hyperlink reference to the user record assigned to the change request.
chg_assignment_group	String		Specifies the group responsible for performing or reviewing the change.
chg_assignment_group_link	String		Provides the hyperlink reference to the group record associated with the change request.
chg_backout_plan	String		Describes the plan to revert system changes if the implementation fails or causes issues.
chg_business_duration	Long		Tracks the total business duration of the change request, excluding non-working hours.
chg_business_service	String		Lists the business service affected or improved by the change request.
chg_business_service_link	String		Provides the hyperlink reference to the business service record in ServiceNow.
chg_cab_date	Date		Specifies the scheduled date for the Change Advisory Board (CAB) review of the change.
chg_cab_delegate	String		Lists the delegate assigned to represent a CAB member during review.
chg_cab_delegate_link	String		Provides the hyperlink reference to the delegate record associated with the CAB review.
chg_cab_recommendation	String		Captures recommendations or feedback from the CAB regarding the proposed change.
chg_cab_required	Bool		Indicates whether the change requires review or approval from the CAB.
chg_calendar_duration	Long		Records the total calendar duration of the change request, including both business and non-business hours.
chg_category	String		Classifies the change request into a category such as software, hardware, or infrastructure.
chg_change_plan	String		Outlines the steps and implementation strategy for performing the change.
chg_close_code	String		Lists the closure code explaining how the change was resolved, such as successful or unsuccessful.
chg_close_notes	String		Provides notes entered during the closure of the change request, summarizing outcomes and lessons learned.
chg_closed_at	Datetime		Displays the date and time when the change request was officially closed.
chg_closed_by	String		Identifies the user who closed the change request after its completion.
chg_closed_by_link	String		Provides the hyperlink reference to the user record who performed the closure.
chg_cmdb_ci	String		References the Configuration Item (CI) from the Configuration Management Database (CMDB) affected by the change.
chg_cmdb_ci_link	String		Provides the hyperlink reference to the CMDB record representing the affected Configuration Item.
chg_comments	String		Stores user-entered comments describing updates, issues, or collaboration notes related to the change.
chg_comments_and_work_notes	String		Combines user comments and work notes into a unified history for audit tracking.
chg_company	String		Lists the company or organization associated with the change request.
chg_company_link	String		Provides the hyperlink reference to the company record in ServiceNow.
chg_conflict_last_run	Datetime		Displays the date and time when the system last performed a conflict detection check for overlapping changes.
chg_conflict_status	String		Indicates the result of the last conflict check, such as no conflicts or conflicts detected.
chg_contact_type	String		Specifies how the change request was initiated, such as via email, portal, or phone.
chg_correlation_display	String		Displays a human-readable reference linking the change to related records such as incidents or problems.
chg_correlation_id	String		Stores the correlation identifier that connects the change request to related records in other systems.
chg_delivery_plan	String		Specifies the delivery plan guiding the change's implementation and release activities.
chg_delivery_plan_link	String		Provides the hyperlink reference to the delivery plan record.
chg_delivery_task	String		References the delivery task associated with the change implementation.
chg_delivery_task_link	String		Provides the hyperlink reference to the delivery task record linked to the change request.
chg_description	String		Provides a detailed explanation of the change request, including its purpose and scope.
chg_due_date	Datetime		Specifies the date and time by which the change must be completed.
chg_end_date	Datetime		Lists the date and time when the change process concluded.
chg_escalation	Int		Indicates the escalation level of the change request based on urgency or business impact.
chg_expected_start	Datetime		Specifies the expected start date and time of the change implementation.
chg_follow_up	Datetime		Lists the scheduled date for post-implementation review or verification activities.
chg_group_list	String		Lists all user groups involved in reviewing, approving, or executing the change request.
chg_impact	Int		Specifies the level of impact the change has on business operations, typically represented numerically (for example, 1 = high, 3 = low).
chg_implementation_plan	String		Describes the plan detailing how the change will be executed, tested, and validated.
chg_justification	String		Explains the business or technical justification for initiating the change.
chg_knowledge	Bool		Indicates whether the change request is linked to a Knowledge Base article for reference or documentation.
chg_location	String		Lists the location associated with the change request, either physical or organizational.
chg_location_link	String		Provides the hyperlink reference to the location record in ServiceNow.
chg_made_sla	Bool		Indicates whether the SLA objectives for the change request were met.
chg_number	String		Displays the unique identification number automatically assigned to the change request.
chg_on_hold	Bool		Indicates whether the change request is currently on hold and awaiting action or information.
chg_on_hold_reason	String		Specifies the reason why the change request has been placed on hold, such as resource dependencies or pending approval.
chg_on_hold_task	String		References the task or step that triggered the on-hold status of the change request.
chg_opened_at	Datetime		Displays the date and time when the change request was created or first opened.
chg_opened_by	String		Identifies the user who opened or submitted the change request.
chg_opened_by_link	String		Provides the hyperlink reference to the user record who initiated the change request.
chg_order	Int		Defines the sequence order of the change request in relation to other workflow items.
chg_outside_maintenance_schedule	Bool		Indicates whether the change falls outside the approved maintenance window.
chg_parent	String		References the parent change request or related record that this change is linked to.
chg_parent_link	String		Provides the hyperlink reference to the parent change record in ServiceNow.
chg_phase	String		Specifies the current phase of the change lifecycle, such as planning, testing, or implementation.
chg_phase_state	String		Lists the detailed state within the current phase, such as awaiting approval or completed.
chg_priority	Int		Specifies the priority level of the change request, generally derived from the impact and urgency values.
chg_production_system	Bool		Indicates whether the change affects a production environment or live system.
chg_reason	String		Explains the reason for initiating the change, such as compliance requirements or operational improvements.
chg_reassignment_count	Int		Tracks the number of times the change request has been reassigned to different users or groups.
chg_rejection_goto	String		Specifies the workflow state the system moves to automatically when the change request is rejected.
chg_rejection_goto_link	String		Provides the hyperlink reference to the rejection transition record or target state.
chg_requested_by	String		Identifies the user who requested or sponsored the change.
chg_requested_by_date	Datetime		Displays the date and time when the change request was submitted by the requester.
chg_requested_by_link	String		Provides the hyperlink reference to the requester's user record in ServiceNow.
chg_review_comments	String		Lists the comments added by reviewers during the change review process.
chg_review_date	Date		Displays the most recent date when the change request was reviewed by approvers or the CAB.
chg_review_status	Int		Indicates the numeric code representing the current review status, such as pending, approved, or rejected.
chg_risk	Int		Represents the numeric value for the risk level associated with the change request, where higher numbers indicate greater risk.
chg_risk_impact_analysis	String		Documents the risk and impact analysis performed before implementing the change.
chg_route_reason	Int		Specifies the routing reason code used for workflow transitions during the change lifecycle.
chg_scope	Int		Defines the scope of the change numerically, indicating how broad or limited its impact is.
chg_service_offering	String		Lists the specific service offering affected by the change request.
chg_service_offering_link	String		Provides the hyperlink reference to the service offering record in ServiceNow.
chg_short_description	String		Provides a concise summary describing the purpose and nature of the change request.
chg_sla_due	Datetime		Displays the date and time by which the SLA objectives must be met.
chg_start_date	Datetime		Specifies the date and time when the change implementation is scheduled to start.
chg_state	Int		Represents the numeric code for the current state of the change request, such as 1 = New or 3 = Approved.
chg_std_change_producer_version	String		Identifies the version of the standard change producer template used to create the change request.
chg_std_change_producer_version_link	String		Provides the hyperlink reference to the standard change producer version record.
chg_sys_class_name	String		Specifies the system class name of the change request record within the ServiceNow schema.
chg_sys_created_by	String		Shows the user or process that originally created the change request record.
chg_sys_created_on	Datetime		Displays the date and time when the change request was created in ServiceNow.
chg_sys_domain	String		Specifies the domain associated with the change request in multi-domain environments.
chg_sys_domain_path	String		Defines the hierarchical path representing the domain structure for the change record.
chg_sys_mod_count	Int		Tracks how many times the change request record has been modified since creation.
chg_sys_tags	String		Lists system tags applied to the change request for filtering, categorization, or reporting.
chg_sys_updated_by	String		Displays the user or process that last modified the change request record.
chg_sys_updated_on	Datetime		Shows the date and time when the change request record was last updated.
chg_task_effective_number	String		Lists the effective task number associated with the change request for tracking consistency.
chg_test_plan	String		Describes the plan for testing the change before it is deployed to production.
chg_time_worked	String		Tracks the total time spent working on the change request, recorded across all contributors.
chg_type	String		Specifies the type of change request, such as standard, normal, or emergency.
chg_u_comments	String		Stores user-provided comments or notes added to the change request for internal tracking.
chg_u_some_test_field	String		Holds data for a custom test field used for internal testing or development purposes.
chg_unauthorized	Bool		Indicates whether the change was implemented without authorization or prior approval.
chg_universal_request	String		References a universal request that triggered or is related to the current change request.
chg_universal_request_link	String		Provides the hyperlink reference to the universal request record in ServiceNow.
chg_upon_approval	String		Specifies the workflow action automatically executed upon approval of the change request.
chg_upon_reject	String		Defines the automated workflow action triggered when the change request is rejected.
chg_urgency	Int		Represents the numeric value indicating the urgency of the change request, where a lower number means higher urgency.
chg_user_input	String		Stores additional user input or variable data provided during change request submission.
chg_variables	String		Lists variable values captured through dynamic form fields associated with the change request.
chg_watch_list	String		Lists users or groups who are notified about updates or progress on the change request.
chg_wf_activity	String		References the workflow activity record linked to the change automation process.
chg_wf_activity_link	String		Provides the hyperlink reference to the workflow activity record associated with the change.
chg_work_end	Datetime		Displays the date and time when work on the change implementation ended.
chg_work_notes	String		Stores work notes entered by users to document progress and actions during the change lifecycle.
chg_work_notes_list	String		Lists all historical work notes for the change request, supporting auditing and traceability.
chg_work_start	Datetime		Displays the date and time when work on the change implementation began.

change_task_metric

Provides statistics for change tasks, including completion times and workflow efficiency indicators.

Columns


Name	Type	References	Description
cht_sys_id	String		Lists the system identifier (sys_id) that uniquely identifies each change task record in ServiceNow.
cht_active	Bool		Indicates whether the change task record is currently active.
cht_activity_due	Datetime		Specifies the date and time when the next workflow activity for the change task is due.
cht_additional_assignee_list	String		Lists additional users or groups assigned to assist with completing the change task.
cht_approval	String		Shows the approval status of the change task, such as requested, approved, or rejected.
cht_approval_history	String		Displays the history of approval actions taken for the change task.
cht_approval_set	Datetime		Specifies the date and time when the approval status of the change task was last updated.
cht_assigned_to	String		Identifies the user assigned to execute the change task.
cht_assigned_to_link	String		Provides the hyperlink reference to the user record assigned to the change task.
cht_assignment_group	String		Lists the group responsible for executing or overseeing the change task.
cht_assignment_group_link	String		Provides the hyperlink reference to the group record associated with the change task.
cht_business_duration	Long		Tracks the total business duration of the change task, excluding non-working hours.
cht_business_service	String		Lists the business service impacted or supported by the change task.
cht_business_service_link	String		Provides the hyperlink reference to the business service record in ServiceNow.
cht_calendar_duration	Long		Records the total calendar duration of the change task, including both business and non-business hours.
cht_change_request	String		References the parent change request associated with the change task.
cht_change_request_link	String		Provides the hyperlink reference to the parent change request record in ServiceNow.
cht_change_task_type	String		Specifies the type of change task, such as implementation, review, or testing.
cht_close_code	String		Lists the closure code describing how the change task was completed, such as successful or canceled.
cht_close_notes	String		Provides notes entered upon closing the change task, summarizing actions taken and outcomes.
cht_closed_at	Datetime		Displays the date and time when the change task was officially closed.
cht_closed_by	String		Identifies the user who closed the change task after completion.
cht_closed_by_link	String		Provides the hyperlink reference to the user record who performed the task closure.
cht_cmdb_ci	String		References the Configuration Item (CI) from the Configuration Management Database (CMDB) affected by the change task.
cht_cmdb_ci_link	String		Provides the hyperlink reference to the CMDB record representing the affected Configuration Item.
cht_comments	String		Stores comments entered by users to describe updates, observations, or issues related to the change task.
cht_comments_and_work_notes	String		Combines user comments and work notes into a unified record for auditing and traceability.
cht_company	String		Lists the company or organization associated with the change task.
cht_company_link	String		Provides the hyperlink reference to the company record in ServiceNow.
cht_contact_type	String		Specifies how the change task was created or communicated, such as by phone, portal, or email.
cht_correlation_display	String		Displays a readable reference linking the change task to related records such as incidents or problems.
cht_correlation_id	String		Stores the correlation identifier that connects the change task to related records in other systems.
cht_created_from	String		Identifies the record or source from which the change task was created.
cht_delivery_plan	String		Specifies the delivery plan that guides the scheduling and execution of the change task.
cht_delivery_plan_link	String		Provides the hyperlink reference to the delivery plan record associated with the change task.
cht_delivery_task	String		References the delivery task linked to the change task in ServiceNow.
cht_delivery_task_link	String		Provides the hyperlink reference to the delivery task record.
cht_description	String		Provides a detailed explanation of the change task, including objectives, actions, and dependencies.
cht_due_date	Datetime		Lists the date and time when the change task is due for completion.
cht_escalation	Int		Specifies the escalation level of the change task, typically based on urgency or business impact.
cht_expected_start	Datetime		Lists the date and time when the change task is expected to begin.
cht_follow_up	Datetime		Displays the date and time scheduled for post-task review or follow-up actions.
cht_group_list	String		Lists all user groups involved in reviewing, approving, or executing the change task.
cht_impact	Int		Represents the numeric value for the impact level of the change task, where a higher number indicates greater business impact.
cht_knowledge	Bool		Indicates whether the change task is linked to a Knowledge Base article for reference or documentation.
cht_location	String		Lists the physical or organizational location associated with the change task.
cht_location_link	String		Provides the hyperlink reference to the location record in ServiceNow.
cht_made_sla	Bool		Indicates whether the Service Level Agreement (SLA) objectives for the change task were met.
cht_number	String		Displays the unique identification number assigned to the change task.
cht_on_hold	Bool		Indicates whether the change task is currently on hold and awaiting action or additional information.
cht_on_hold_reason	String		Specifies the reason the change task was placed on hold, such as dependency or approval delay.
cht_opened_at	Datetime		Displays the date and time when the change task was created or first opened.
cht_opened_by	String		Identifies the user who created or submitted the change task.
cht_opened_by_link	String		Provides the hyperlink reference to the user record who opened the change task.
cht_order	Int		Specifies the sequence order of the change task within the workflow or project.
cht_parent	String		References the parent record or process associated with the change task.
cht_parent_link	String		Provides the hyperlink reference to the parent record in ServiceNow.
cht_planned_end_date	Datetime		Lists the planned end date and time for the change task based on project scheduling.
cht_planned_start_date	Datetime		Lists the planned start date and time for the change task.
cht_priority	Int		Specifies the priority level of the change task, generally derived from its impact and urgency values.
cht_reassignment_count	Int		Tracks the number of times the change task has been reassigned to different users or groups.
cht_rejection_goto	String		Specifies the workflow state to which the change task transitions automatically upon rejection.
cht_rejection_goto_link	String		Provides the hyperlink reference to the rejection state record or transition rule.
cht_route_reason	Int		Specifies the routing reason code used to direct the change task within workflows.
cht_service_offering	String		Lists the specific service offering impacted by the change task.
cht_service_offering_link	String		Provides the hyperlink reference to the service offering record in ServiceNow.
cht_short_description	String		Provides a concise summary of the change task, describing its purpose or action to be taken.
cht_sla_due	Datetime		Displays the date and time by which the SLA objectives must be fulfilled for the change task.
cht_state	Int		Represents the numeric code indicating the current state of the change task, such as 1 = New or 3 = Approved.
cht_sys_class_name	String		Specifies the system class name of the change task record within the ServiceNow schema.
cht_sys_created_by	String		Shows the user or system process that originally created the change task record.
cht_sys_created_on	Datetime		Displays the date and time when the change task record was created.
cht_sys_domain	String		Specifies the domain associated with the change task in a multi-domain configuration.
cht_sys_domain_path	String		Defines the hierarchical domain path representing the organizational placement of the change task.
cht_sys_mod_count	Int		Tracks how many times the change task record has been modified since its creation.
cht_sys_tags	String		Lists system tags applied to the change task record for categorization or reporting.
cht_sys_updated_by	String		Shows the user or process that last updated the change task record.
cht_sys_updated_on	Datetime		Displays the date and time when the change task record was last updated.
cht_task_effective_number	String		Lists the effective task number associated with the change task for consistency in tracking and reporting.
cht_time_worked	String		Tracks the total amount of time spent working on the change task.
cht_u_comments	String		Stores additional user-provided comments or notes for the change task.
cht_u_some_test_field	String		Holds data for a custom field used for testing or internal validation purposes.
cht_universal_request	String		References a universal request record related to or triggering the change task.
cht_universal_request_link	String		Provides the hyperlink reference to the universal request record in ServiceNow.
cht_upon_approval	String		Specifies the automated workflow action executed when the change task is approved.
cht_upon_reject	String		Defines the automated workflow action triggered when the change task is rejected.
cht_urgency	Int		Represents the numeric urgency level of the change task, where a lower number means higher urgency.
cht_user_input	String		Stores any additional user input or form data submitted with the change task.
cht_variables	String		Lists variable values captured through dynamic forms associated with the change task.
cht_watch_list	String		Lists the users or groups subscribed to receive notifications and updates about the change task.
cht_wf_activity	String		References the workflow activity record associated with the automation of the change task.
cht_wf_activity_link	String		Provides the hyperlink reference to the workflow activity record managing the automation of the change task.
cht_work_end	Datetime		Lists the date and time when work on the change task was completed.
cht_work_notes	String		Stores work notes entered by users to document actions, progress, and decisions related to the change task.
cht_work_notes_list	String		Displays the complete list of historical work notes recorded for the change task.
cht_work_start	Datetime		Lists the date and time when work on the change task began.
mi_sys_id	String		Lists the sys_id that uniquely identifies each metric instance record in ServiceNow.
mi_business_duration	Long		Tracks the business duration measured by the metric, excluding non-working hours.
mi_calculation_complete	Bool		Indicates whether the metric calculation has been completed successfully.
mi_definition	String		References the metric definition that determines how the metric instance is calculated.
mi_definition_link	String		Provides the hyperlink reference to the metric definition record associated with the instance.
mi_duration	Long		Records the total elapsed duration of the metric instance, including business and non-business hours.
mi_end	Datetime		Lists the date and time when the metric measurement period ended.
mi_field	String		Specifies the database field that the metric monitors for performance or compliance tracking.
mi_field_value	String		Displays the value of the monitored field captured at the time the metric was recorded.
mi_id	String		Stores a unique identifier assigned to the metric instance for internal tracking.
mi_start	Datetime		Lists the date and time when the metric measurement period began.
mi_sys_created_by	String		Shows the user or process that created the metric instance record.
mi_sys_created_on	Datetime		Displays the date and time when the metric instance record was created in ServiceNow.
mi_sys_mod_count	Int		Tracks how many times the metric instance record has been updated since creation.
mi_sys_tags	String		Lists any system tags assigned to the metric instance for classification or analysis.
mi_sys_updated_by	String		Shows the user or process that last modified the metric instance record.
mi_sys_updated_on	Datetime		Displays the date and time when the metric instance record was last updated.
mi_table	String		Specifies the database table in which the metric instance resides.
mi_value	String		Lists the final calculated value of the metric instance based on the monitored field.
md_sys_id	String		Lists the sys_id that uniquely identifies each metric definition record in ServiceNow.
md_active	Bool		Indicates whether the metric definition is currently active and collecting data.
md_description	String		Provides a detailed description of what the metric measures and its purpose.
md_field	String		Specifies the database field that the metric definition monitors for changes or performance tracking.
md_name	String		Lists the name assigned to the metric definition for identification within ServiceNow.
md_number	String		Displays the unique number associated with the metric definition record.
md_order	Int		Specifies the order in which the metric definition is evaluated or processed.
md_script	String		Contains the script logic used to define custom calculations for the metric definition.
md_sys_class_name	String		Specifies the system class name of the metric definition record in the ServiceNow schema.
md_sys_created_by	String		Shows the user or process that created the metric definition record.
md_sys_created_on	Datetime		Displays the date and time when the metric definition record was created in ServiceNow.
md_sys_mod_count	Int		Tracks how many times the metric definition record has been modified since creation.
md_sys_name	String		Lists the internal system name assigned to the metric definition for reference and updates.
md_sys_package	String		Specifies the package or application bundle that includes the metric definition.
md_sys_package_link	String		Provides the hyperlink reference to the package record associated with the metric definition.
md_sys_policy	String		References the policy or rule that governs the metric definition's behavior or access permissions.
md_sys_scope	String		Specifies the application scope to which the metric definition belongs.
md_sys_scope_link	String		Provides the hyperlink reference to the application scope record.
md_sys_tags	String		Lists any system tags applied to the metric definition for classification or organization.
md_sys_update_name	String		Displays the name of the update set or version that last modified the metric definition.
md_sys_updated_by	String		Shows the user or process that last updated the metric definition record.
md_sys_updated_on	Datetime		Displays the date and time when the metric definition record was last modified in ServiceNow.
md_table	String		Specifies the table associated with the metric definition that determines where metrics are applied.
md_timeline	Bool		Indicates whether the metric definition includes a timeline for tracking historical performance data.
md_type	String		Specifies the type of metric definition, such as duration-based or event-based.

change_task_sla

Displays Service Level Agreement (SLA) data for individual change tasks to help monitor compliance and response speed.

Columns


Name	Type	References	Description
taskslatable_sys_id	String		Lists the system identifier (sys_id) that uniquely identifies each task SLA record in ServiceNow.
taskslatable_active	Bool		Indicates whether the task SLA record is currently active and being tracked.
taskslatable_business_duration	Long		Tracks the total business duration spent on the task, excluding non-working hours.
taskslatable_business_pause_duration	Long		Records the time the SLA was paused during business hours.
taskslatable_business_percentage	Decimal		Displays the percentage of business time elapsed toward the SLA target.
taskslatable_business_time_left	Long		Lists the amount of business time remaining before the SLA target is reached.
taskslatable_duration	Long		Tracks the total duration of the SLA, including business and non-business hours.
taskslatable_end_time	Datetime		Displays the date and time when the SLA tracking ended, either successfully or upon breach.
taskslatable_has_breached	Bool		Indicates whether the task SLA has breached its target.
taskslatable_original_breach_time	Datetime		Lists the originally calculated time when the SLA was expected to breach before any changes.
taskslatable_pause_duration	Long		Tracks the total duration that the SLA was paused during its lifecycle.
taskslatable_pause_time	Datetime		Displays the date and time when the SLA was last paused.
taskslatable_percentage	Decimal		Shows the percentage of total time that has elapsed for the SLA instance.
taskslatable_planned_end_time	Datetime		Lists the planned completion time for the SLA based on configured schedules.
taskslatable_schedule	String		Specifies the working schedule applied to the SLA for calculating time metrics.
taskslatable_schedule_link	String		Provides the hyperlink reference to the schedule record associated with the SLA.
taskslatable_sla	String		References the SLA definition applied to the task.
taskslatable_sla_link	String		Provides the hyperlink reference to the SLA definition record in ServiceNow.
taskslatable_stage	String		Displays the current stage of the SLA, such as In Progress, Paused, or Completed.
taskslatable_start_time	Datetime		Lists the date and time when SLA tracking began for the task.
taskslatable_sys_created_by	String		Shows the user or process that created the task SLA record.
taskslatable_sys_created_on	Datetime		Displays the date and time when the task SLA record was created in ServiceNow.
taskslatable_sys_mod_count	Int		Tracks how many times the task SLA record has been modified since creation.
taskslatable_sys_tags	String		Lists any system tags applied to the task SLA for classification or reporting.
taskslatable_sys_updated_by	String		Shows the user or process that last updated the task SLA record.
taskslatable_sys_updated_on	Datetime		Displays the date and time when the task SLA record was last updated.
taskslatable_task	String		References the task associated with the SLA tracking record, such as a change task.
taskslatable_task_link	String		Provides the hyperlink reference to the related task record in ServiceNow.
taskslatable_time_left	Long		Lists the total remaining time before the SLA is due to breach.
taskslatable_timezone	String		Specifies the time zone used for SLA calculations, based on the associated schedule.
cht_sys_id	String		Lists the sys_id that uniquely identifies each change task record linked to the SLA.
cht_active	Bool		Indicates whether the change task associated with the SLA is currently active.
cht_activity_due	Datetime		Specifies the date and time when the next workflow activity for the change task is due.
cht_additional_assignee_list	String		Lists additional users or groups assisting with completing the change task.
cht_approval	String		Shows the approval status of the change task, such as requested, approved, or rejected.
cht_approval_history	String		Displays the full history of approvals related to the change task.
cht_approval_set	Datetime		Lists the date and time when the change task approval status was last updated.
cht_assigned_to	String		Identifies the user currently assigned to perform the change task.
cht_assigned_to_link	String		Provides the hyperlink reference to the assigned user's record in ServiceNow.
cht_assignment_group	String		Lists the group responsible for executing or managing the change task.
cht_assignment_group_link	String		Provides the hyperlink reference to the group record associated with the change task.
cht_business_duration	Long		Tracks the total business duration of the change task, excluding non-working hours.
cht_business_service	String		Lists the business service affected or supported by the change task.
cht_business_service_link	String		Provides the hyperlink reference to the business service record in ServiceNow.
cht_calendar_duration	Long		Tracks the total calendar duration of the change task, including business and non-business hours.
cht_change_request	String		References the parent change request associated with the change task.
cht_change_request_link	String		Provides the hyperlink reference to the parent change request record in ServiceNow.
cht_change_task_type	String		Specifies the type of change task, such as implementation, review, or test.
cht_close_code	String		Lists the closure code describing how the change task was resolved, such as successful or canceled.
cht_close_notes	String		Provides notes entered at closure, summarizing task results and observations.
cht_closed_at	Datetime		Displays the date and time when the change task was closed.
cht_closed_by	String		Identifies the user who completed and closed the change task.
cht_closed_by_link	String		Provides the hyperlink reference to the user record who closed the task.
cht_cmdb_ci	String		References the Configuration Item (CI) from the Configuration Management Database (CMDB) affected by the change task.
cht_cmdb_ci_link	String		Provides the hyperlink reference to the CI record in the CMDB.
cht_comments	String		Stores user comments describing progress, updates, or issues related to the change task.
cht_comments_and_work_notes	String		Combines user comments and work notes to maintain a complete activity log for the change task.
cht_company	String		Lists the company or organization associated with the change task.
cht_company_link	String		Provides the hyperlink reference to the company record in ServiceNow.
cht_contact_type	String		Specifies how the change task was initiated, such as by phone, email, or self-service portal.
cht_correlation_display	String		Displays a readable reference linking the change task to other related records.
cht_correlation_id	String		Stores a unique correlation identifier that connects the change task with external systems or processes.
cht_created_from	String		Identifies the record or process from which the change task originated.
cht_delivery_plan	String		Specifies the delivery plan guiding the execution and timing of the change task.
cht_delivery_plan_link	String		Provides the hyperlink reference to the delivery plan record associated with the change task.
cht_delivery_task	String		References the related delivery task connected to this change task.
cht_delivery_task_link	String		Provides the hyperlink reference to the delivery task record in ServiceNow.
cht_description	String		Provides a detailed description of the change task, outlining objectives and execution steps.
cht_due_date	Datetime		Displays the date and time when the change task must be completed.
cht_escalation	Int		Specifies the escalation level of the change task, determined by urgency or impact.
cht_expected_start	Datetime		Lists the expected start date and time for the change task execution.
cht_follow_up	Datetime		Displays the date and time scheduled for reviewing or following up on the change task.
cht_group_list	String		Lists all user groups involved in reviewing, approving, or performing the change task.
cht_impact	Int		Represents the numeric code indicating the level of impact the change task has on services or systems.
cht_knowledge	Bool		Indicates whether the change task is linked to a Knowledge Base article.
cht_location	String		Lists the physical or organizational location associated with the change task.
cht_location_link	String		Provides the hyperlink reference to the location record in ServiceNow.
cht_made_sla	Bool		Indicates whether the SLA objectives for the change task were met.
cht_number	String		Displays the unique identification number assigned to the change task record.
cht_on_hold	Bool		Indicates whether the change task is currently on hold.
cht_on_hold_reason	String		Specifies the reason why the change task is on hold, such as dependency or pending approval.
cht_opened_at	Datetime		Displays the date and time when the change task was created or opened.
cht_opened_by	String		Identifies the user who created or opened the change task.
cht_opened_by_link	String		Provides the hyperlink reference to the user record who opened the task.
cht_order	Int		Specifies the execution order of the change task within a change request or workflow.
cht_parent	String		References the parent record or process linked to the change task.
cht_parent_link	String		Provides the hyperlink reference to the parent record in ServiceNow.
cht_planned_end_date	Datetime		Lists the planned end date and time for completing the change task.
cht_planned_start_date	Datetime		Lists the planned start date and time for beginning the change task.
cht_priority	Int		Specifies the priority level of the change task, calculated from impact and urgency values.
cht_reassignment_count	Int		Tracks the number of times the change task was reassigned to different users or groups.
cht_rejection_goto	String		Specifies the workflow state to which the system transitions the change task if it is rejected.
cht_rejection_goto_link	String		Provides the hyperlink reference to the rejection state or workflow transition record.
cht_route_reason	Int		Lists the routing reason code that determines workflow transitions for the change task.
cht_service_offering	String		Lists the service offering affected by the change task.
cht_service_offering_link	String		Provides the hyperlink reference to the related service offering record.
cht_short_description	String		Provides a concise summary of the change task, describing its main purpose or goal.
cht_sla_due	Datetime		Displays the date and time by which the SLA objectives for the change task must be met.
cht_state	Int		Represents the numeric code for the current state of the change task, such as 1 = New or 3 = Approved.
cht_sys_class_name	String		Specifies the system class name of the change task record in the ServiceNow schema.
cht_sys_created_by	String		Shows the user or system process that originally created the change task record.
cht_sys_created_on	Datetime		Displays the date and time when the change task record was created in ServiceNow.
cht_sys_domain	String		Specifies the domain to which the change task belongs in multi-domain environments.
cht_sys_domain_path	String		Defines the hierarchical path representing the domain structure for the change task record.
cht_sys_mod_count	Int		Tracks the total number of times the change task record has been modified since creation.
cht_sys_tags	String		Lists any system tags applied to the change task record for filtering or reporting.
cht_sys_updated_by	String		Shows the user or process that last modified the change task record.
cht_sys_updated_on	Datetime		Displays the date and time when the change task record was last updated.
cht_task_effective_number	String		Lists the effective task number used to maintain consistent tracking across related records.
cht_time_worked	String		Tracks the total time spent working on the change task.
cht_u_comments	String		Stores additional user comments or notes added for the change task.
cht_u_some_test_field	String		Holds values for a custom test field used for internal testing or validation.
cht_universal_request	String		References a universal request that triggered or relates to the change task.
cht_universal_request_link	String		Provides the hyperlink reference to the universal request record in ServiceNow.
cht_upon_approval	String		Specifies the automated workflow action executed when the change task is approved.
cht_upon_reject	String		Defines the automated workflow action triggered when the change task is rejected.
cht_urgency	Int		Represents the numeric urgency value of the change task, where a lower number means higher urgency.
cht_user_input	String		Stores user-provided input or additional form data associated with the change task.
cht_variables	String		Lists variable values captured through dynamic form fields for the change task.
cht_watch_list	String		Lists the users or groups receiving notifications and updates about the change task.
cht_wf_activity	String		References the workflow activity record associated with the automated flow of the change task.
cht_wf_activity_link	String		Provides the hyperlink reference to the workflow activity record in ServiceNow.
cht_work_end	Datetime		Lists the date and time when work on the change task was completed.
cht_work_notes	String		Stores work notes entered by users to document progress, troubleshooting, or decisions made during the change task.
cht_work_notes_list	String		Displays the complete list of all historical work notes for the change task.
cht_work_start	Datetime		Lists the date and time when work on the change task began.

change_task_time_worked

Logs the amount of time spent by technicians or teams on change tasks for performance tracking.

Columns


Name	Type	References	Description
twtable_sys_id	String		Lists the system identifier (sys_id) that uniquely identifies each time worked record in ServiceNow.
twtable_comments	String		Stores comments or notes describing the context or details of the recorded work time.
twtable_sys_created_by	String		Shows the user or system process that created the time worked record.
twtable_sys_created_on	Datetime		Displays the date and time when the time worked record was created.
twtable_sys_mod_count	Int		Tracks how many times the time worked record has been modified since creation.
twtable_sys_tags	String		Lists any system tags applied to the time worked record for reporting or categorization.
twtable_sys_updated_by	String		Shows the user or process that last updated the time worked record.
twtable_sys_updated_on	Datetime		Displays the date and time when the time worked record was last updated.
twtable_task	String		References the task to which the recorded work time is associated, such as a change task.
twtable_task_link	String		Provides the hyperlink reference to the related task record in ServiceNow.
twtable_time_in_seconds	Int		Records the total time worked expressed in seconds.
twtable_time_worked	Long		Tracks the total work duration logged for the associated task, typically measured in seconds or minutes.
twtable_user	String		Identifies the user who performed the work or logged the time entry.
twtable_user_link	String		Provides the hyperlink reference to the user record in ServiceNow.
cht_sys_id	String		Lists the sys_id that uniquely identifies each change task linked to the time worked record.
cht_active	Bool		Indicates whether the change task associated with the time worked record is currently active.
cht_activity_due	Datetime		Specifies the date and time when the next workflow activity for the change task is due.
cht_additional_assignee_list	String		Lists additional users or groups assigned to assist in completing the change task.
cht_approval	String		Shows the current approval status of the change task, such as requested, approved, or rejected.
cht_approval_history	String		Displays the approval history for the change task, showing previous actions and decision timestamps.
cht_approval_set	Datetime		Lists the date and time when the approval status of the change task was last updated.
cht_assigned_to	String		Identifies the user currently responsible for executing the change task.
cht_assigned_to_link	String		Provides the hyperlink reference to the user record assigned to the change task.
cht_assignment_group	String		Lists the group responsible for performing or overseeing the change task.
cht_assignment_group_link	String		Provides the hyperlink reference to the group record associated with the change task.
cht_business_duration	Long		Tracks the total business duration of the change task, excluding non-working hours.
cht_business_service	String		Lists the business service impacted or supported by the change task.
cht_business_service_link	String		Provides the hyperlink reference to the business service record in ServiceNow.
cht_calendar_duration	Long		Tracks the total calendar duration of the change task, including both business and non-business hours.
cht_change_request	String		References the parent change request associated with the change task.
cht_change_request_link	String		Provides the hyperlink reference to the parent change request record in ServiceNow.
cht_change_task_type	String		Specifies the type of change task, such as implementation, review, or testing.
cht_close_code	String		Lists the closure code describing the result of the change task, such as successful or canceled.
cht_close_notes	String		Provides closure notes summarizing the outcome and key details of the completed change task.
cht_closed_at	Datetime		Displays the date and time when the change task was officially closed.
cht_closed_by	String		Identifies the user who closed the change task upon completion.
cht_closed_by_link	String		Provides the hyperlink reference to the user record who closed the task.
cht_cmdb_ci	String		References the Configuration Item (CI) from the Configuration Management Database (CMDB) that is impacted by the change task.
cht_cmdb_ci_link	String		Provides the hyperlink reference to the CI record in the CMDB.
cht_comments	String		Stores user comments describing progress, actions, or issues related to the change task.
cht_comments_and_work_notes	String		Combines comments and work notes into a unified record for activity tracking and auditing.
cht_company	String		Lists the company or business entity associated with the change task.
cht_company_link	String		Provides the hyperlink reference to the company record in ServiceNow.
cht_contact_type	String		Specifies how the change task was initiated, such as via phone, email, or self-service portal.
cht_correlation_display	String		Displays a readable reference linking the change task to a related external or internal record.
cht_correlation_id	String		Stores a unique identifier used to correlate the change task with related processes or systems.
cht_created_from	String		Identifies the source record or process that generated the change task.
cht_delivery_plan	String		Specifies the delivery plan outlining steps, milestones, or dependencies for the change task.
cht_delivery_plan_link	String		Provides the hyperlink reference to the delivery plan record in ServiceNow.
cht_delivery_task	String		References a related delivery task connected to the change task.
cht_delivery_task_link	String		Provides the hyperlink reference to the delivery task record in ServiceNow.
cht_description	String		Provides a detailed description of the change task, including objectives and execution steps.
cht_due_date	Datetime		Lists the date and time by which the change task should be completed.
cht_escalation	Int		Specifies the escalation level of the change task, indicating its urgency or priority in workflows.
cht_expected_start	Datetime		Lists the expected start date and time for the change task.
cht_follow_up	Datetime		Displays the date and time when a follow-up review or action is scheduled for the change task.
cht_group_list	String		Lists all user groups involved in managing, reviewing, or performing the change task.
cht_impact	Int		Represents the numerical impact level of the change task on services or business operations.
cht_knowledge	Bool		Indicates whether the change task is linked to a Knowledge Base article.
cht_location	String		Lists the physical or organizational location associated with the change task.
cht_location_link	String		Provides the hyperlink reference to the location record in ServiceNow.
cht_made_sla	Bool		Indicates whether the Service Level Agreement (SLA) objectives were met for the change task.
cht_number	String		Displays the unique identifier or number assigned to the change task.
cht_on_hold	Bool		Indicates whether the change task is currently on hold.
cht_on_hold_reason	String		Specifies the reason the change task was placed on hold, such as pending approval or dependency.
cht_opened_at	Datetime		Displays the date and time when the change task was created or opened.
cht_opened_by	String		Identifies the user who created or opened the change task.
cht_opened_by_link	String		Provides the hyperlink reference to the record of the user who opened the change task.
cht_order	Int		Specifies the order in which the change task is executed within its workflow or change request.
cht_parent	String		References the parent record or process to which the change task belongs.
cht_parent_link	String		Provides the hyperlink reference to the parent record in ServiceNow.
cht_planned_end_date	Datetime		Lists the planned date and time for completing the change task.
cht_planned_start_date	Datetime		Lists the planned date and time for starting the change task.
cht_priority	Int		Specifies the priority level of the change task, determined by its impact and urgency.
cht_reassignment_count	Int		Tracks how many times the change task has been reassigned to different users or groups.
cht_rejection_goto	String		Defines the workflow state the change task transitions to when it is rejected.
cht_rejection_goto_link	String		Provides the hyperlink reference to the rejection workflow state or rule record.
cht_route_reason	Int		Lists the numeric routing reason code used for workflow transitions in the change task.
cht_service_offering	String		Lists the service offering affected by the change task.
cht_service_offering_link	String		Provides the hyperlink reference to the service offering record in ServiceNow.
cht_short_description	String		Provides a concise summary describing the main purpose or action of the change task.
cht_sla_due	Datetime		Lists the date and time by which the SLA requirements for the change task must be met.
cht_state	Int		Represents the numerical value corresponding to the current workflow state of the change task, such as new, in progress, or closed.
cht_sys_class_name	String		Specifies the system class name of the change task within the ServiceNow schema.
cht_sys_created_by	String		Shows the user or process that created the change task record.
cht_sys_created_on	Datetime		Displays the date and time when the change task record was created.
cht_sys_domain	String		Specifies the domain to which the change task belongs in multi-domain ServiceNow environments.
cht_sys_domain_path	String		Defines the hierarchical domain path representing where the change task resides within the domain structure.
cht_sys_mod_count	Int		Tracks the total number of times the change task record has been modified since its creation.
cht_sys_tags	String		Lists any system tags assigned to the change task record for filtering, categorization, or reporting.
cht_sys_updated_by	String		Shows the user or process that last updated the change task record.
cht_sys_updated_on	Datetime		Displays the date and time when the change task record was most recently updated.
cht_task_effective_number	String		Lists the effective task number used to ensure consistent tracking across related records and workflows.
cht_time_worked	String		Tracks the total time spent working on the change task, typically measured in minutes or hours.
cht_u_comments	String		Stores any additional user comments or notes relevant to the change task's progress or outcome.
cht_u_some_test_field	String		Holds the value of a custom field used for testing or internal validation purposes.
cht_universal_request	String		References a universal request that is linked to or originated the change task.
cht_universal_request_link	String		Provides the hyperlink reference to the related universal request record in ServiceNow.
cht_upon_approval	String		Defines the automated workflow action that occurs when the change task is approved.
cht_upon_reject	String		Defines the automated workflow action that occurs when the change task is rejected.
cht_urgency	Int		Represents the numeric urgency value of the change task, where lower numbers indicate higher urgency.
cht_user_input	String		Stores user-provided input data or form values captured during the change task's execution.
cht_variables	String		Lists variable values or dynamic field data defined for the change task.
cht_watch_list	String		Lists users or groups subscribed to notifications and updates related to the change task.
cht_wf_activity	String		References the workflow activity record associated with the automated flow controlling the change task.
cht_wf_activity_link	String		Provides the hyperlink reference to the workflow activity record in ServiceNow.
cht_work_end	Datetime		Lists the date and time when work on the change task was completed.
cht_work_notes	String		Stores detailed work notes describing actions taken, troubleshooting performed, or observations made during the change task.
cht_work_notes_list	String		Displays the full history of work notes recorded for the change task.
cht_work_start	Datetime		Lists the date and time when work on the change task began.

cmdb_multisource_diff_query_view

Highlights discrepancies between configuration data from multiple sources to support data reconciliation.

Columns


Name	Type	References	Description
msd1_sys_id	String		Lists the system identifier (sys_id) that uniquely identifies the first Configuration Management Database (CMDB) data source record.
msd1_ci	String		References the configuration item (CI) associated with the first data source entry.
msd1_class	String		Lists the CMDB class name defining the record type in the first data source.
msd1_cmdb_reference	String		Specifies the reference field linking the first source record to a related CMDB entity.
msd1_cmdb_reference_link	String		Provides the hyperlink reference to the related CMDB record from the first data source.
msd1_col0	String		Stores the comparison data value 0 that is retrieved from the first CMDB data source.
msd1_col1	String		Stores the comparison data value 1 that is retrieved from the first CMDB data source.
msd1_col10	String		Stores the comparison data value 10 that is retrieved from the first CMDB data source.
msd1_col11	String		Stores the comparison data value 11 that is retrieved from the first CMDB data source.
msd1_col12	String		Stores the comparison data value 12 that is retrieved from the first CMDB data source.
msd1_col13	String		Stores the comparison data value 13 that is retrieved from the first CMDB data source.
msd1_col14	String		Stores the comparison data value 14 that is retrieved from the first CMDB data source.
msd1_col15	String		Stores the comparison data value 15 that is retrieved from the first CMDB data source.
msd1_col16	String		Stores the comparison data value 16 that is retrieved from the first CMDB data source.
msd1_col17	String		Stores the comparison data value 17 that is retrieved from the first CMDB data source.
msd1_col18	String		Stores the comparison data value 18 that is retrieved from the first CMDB data source.
msd1_col19	String		Stores the comparison data value 19 that is retrieved from the first CMDB data source.
msd1_col2	String		Stores the comparison data value 2 that is retrieved from the first CMDB data source.
msd1_col20	String		Stores the comparison data value 20 that is retrieved from the first CMDB data source.
msd1_col21	String		Stores the comparison data value 21 that is retrieved from the first CMDB data source.
msd1_col22	String		Stores the comparison data value 22 that is retrieved from the first CMDB data source.
msd1_col23	String		Stores the comparison data value 23 that is retrieved from the first CMDB data source.
msd1_col24	String		Stores the comparison data value 24 that is retrieved from the first CMDB data source.
msd1_col25	String		Stores the comparison data value 25 that is retrieved from the first CMDB data source.
msd1_col26	String		Stores the comparison data value 26 that is retrieved from the first CMDB data source.
msd1_col27	String		Stores the comparison data value 27 that is retrieved from the first CMDB data source.
msd1_col28	String		Stores the comparison data value 28 that is retrieved from the first CMDB data source.
msd1_col29	String		Stores the comparison data value 29 that is retrieved from the first CMDB data source.
msd1_col3	String		Stores the comparison data value 3 that is retrieved from the first CMDB data source.
msd1_col30	Bool		Indicates whether the Boolean comparison result for column 30 is true in the first CMDB data source.
msd1_col31	Bool		Indicates whether the Boolean comparison result for column 31 is true in the first CMDB data source.
msd1_col32	Bool		Indicates whether the Boolean comparison result for column 32 is true in the first CMDB data source.
msd1_col33	Bool		Indicates whether the Boolean comparison result for column 33 is true in the first CMDB data source.
msd1_col34	Bool		Indicates whether the Boolean comparison result for column 34 is true in the first CMDB data source.
msd1_col35	Bool		Indicates whether the Boolean comparison result for column 35 is true in the first CMDB data source.
msd1_col36	Long		Stores a numeric comparison value for column 36 captured from the first CMDB data source.
msd1_col37	Long		Stores a numeric comparison value for column 37 captured from the first CMDB data source.
msd1_col38	Long		Stores a numeric comparison value for column 38 captured from the first CMDB data source.
msd1_col39	Long		Stores a numeric comparison value for column 39 captured from the first CMDB data source.
msd1_col4	String		Stores the comparison data value 4 that is retrieved from the first CMDB data source.
msd1_col40	Long		Stores a numeric comparison value for column 40 captured from the first CMDB data source.
msd1_col41	Long		Stores a numeric comparison value for column 41 captured from the first CMDB data source.
msd1_col42	Long		Stores a numeric comparison value for column 42 captured from the first CMDB data source.
msd1_col43	Long		Stores a numeric comparison value for column 43 captured from the first CMDB data source.
msd1_col44	Long		Stores a numeric comparison value for column 44 captured from the first CMDB data source.
msd1_col45	Long		Stores a numeric comparison value for column 45 captured from the first CMDB data source.
msd1_col46	Decimal		Stores a decimal comparison value for column 46 captured from the first CMDB data source.
msd1_col47	Decimal		Stores a decimal comparison value for column 47 captured from the first CMDB data source.
msd1_col48	Decimal		Stores a decimal comparison value for column 48 captured from the first CMDB data source.
msd1_col49	Decimal		Stores a decimal comparison value for column 49 captured from the first CMDB data source.
msd1_col5	String		Stores the comparison data value 5 that is retrieved from the first CMDB data source.
msd1_col50	Decimal		Stores a decimal comparison value for column 50 captured from the first CMDB data source.
msd1_col51	Datetime		Stores a datetime comparison value for column 51 captured from the first CMDB data source.
msd1_col52	Datetime		Stores a datetime comparison value for column 52 captured from the first CMDB data source.
msd1_col53	Datetime		Stores a datetime comparison value for column 53 captured from the first CMDB data source.
msd1_col54	Datetime		Stores a datetime comparison value for column 54 captured from the first CMDB data source.
msd1_col6	String		Stores the comparison data value 6 that is retrieved from the first CMDB data source.
msd1_col7	String		Stores the comparison data value 7 that is retrieved from the first CMDB data source.
msd1_col8	String		Stores the comparison data value 8 that is retrieved from the first CMDB data source.
msd1_col9	String		Stores the comparison data value 9 that is retrieved from the first CMDB data source.
msd1_discovery_source	String		Lists the discovery source that supplied the first CMDB record for comparison.
msd1_json	String		Stores the JSON representation of the first data source record for structured comparison.
msd1_parent	String		References the parent record associated with the first CMDB data source entry.
msd1_sys_created_by	String		Shows the user or process that created the first CMDB data source record.
msd1_sys_created_on	Datetime		Displays the date and time when the first CMDB data source record was created.
msd1_sys_domain	String		Specifies the domain to which the first CMDB data source record belongs.
msd1_sys_mod_count	Int		Tracks how many times the first CMDB data source record has been modified.
msd1_sys_tags	String		Lists any system tags assigned to the first CMDB data source record.
msd1_sys_updated_by	String		Shows the user or process that last updated the first CMDB data source record.
msd1_sys_updated_on	Datetime		Displays the date and time when the first CMDB data source record was last updated.
msd2_sys_id	String		Lists the sys_id that uniquely identifies the second CMDB data source record.
msd2_ci	String		References the CI associated with the second data source entry.
msd2_class	String		Lists the CMDB class name defining the record type in the second data source.
msd2_cmdb_reference	String		Specifies the reference field linking the second source record to a related CMDB entity.
msd2_cmdb_reference_link	String		Provides the hyperlink reference to the related CMDB record from the second data source.
msd2_col0	String		Stores the comparison data value 0 that is retrieved from the second CMDB data source.
msd2_col1	String		Stores the comparison data value 1 that is retrieved from the second CMDB data source.
msd2_col10	String		Stores the comparison data value 10 that is retrieved from the second CMDB data source.
msd2_col11	String		Stores the comparison data value 11 that is retrieved from the second CMDB data source.
msd2_col12	String		Stores the comparison data value 12 that is retrieved from the second CMDB data source.
msd2_col13	String		Stores the comparison data value 13 that is retrieved from the second CMDB data source.
msd2_col14	String		Stores the comparison data value 14 that is retrieved from the second CMDB data source.
msd2_col15	String		Stores the comparison data value 15 that is retrieved from the second CMDB data source.
msd2_col16	String		Stores the comparison data value 16 that is retrieved from the second CMDB data source.
msd2_col17	String		Stores the comparison data value 17 that is retrieved from the second CMDB data source.
msd2_col18	String		Stores the comparison data value 18 that is retrieved from the second CMDB data source.
msd2_col19	String		Stores the comparison data value 19 that is retrieved from the second CMDB data source.
msd2_col2	String		Stores the comparison data value 2 that is retrieved from the second CMDB data source.
msd2_col20	String		Stores the comparison data value 20 that is retrieved from the second CMDB data source.
msd2_col21	String		Stores the comparison data value 21 that is retrieved from the second CMDB data source.
msd2_col22	String		Stores the comparison data value 22 that is retrieved from the second CMDB data source.
msd2_col23	String		Stores the comparison data value 23 that is retrieved from the second CMDB data source.
msd2_col24	String		Stores the comparison data value 24 that is retrieved from the second CMDB data source.
msd2_col25	String		Stores the comparison data value 25 that is retrieved from the second CMDB data source.
msd2_col26	String		Stores the comparison data value 26 that is retrieved from the second CMDB data source.
msd2_col27	String		Stores the comparison data value 27 that is retrieved from the second CMDB data source.
msd2_col28	String		Stores the comparison data value 28 that is retrieved from the second CMDB data source.
msd2_col29	String		Stores the comparison data value 29 that is retrieved from the second CMDB data source.
msd2_col3	String		Stores the comparison data value 3 that is retrieved from the second CMDB data source.
msd2_col30	Bool		Indicates whether the Boolean comparison result for column 30 is true in the second CMDB data source.
msd2_col31	Bool		Indicates whether the Boolean comparison result for column 31 is true in the second CMDB data source.
msd2_col32	Bool		Indicates whether the Boolean comparison result for column 32 is true in the second CMDB data source.
msd2_col33	Bool		Indicates whether the Boolean comparison result for column 33 is true in the second CMDB data source.
msd2_col34	Bool		Indicates whether the Boolean comparison result for column 34 is true in the second CMDB data source.
msd2_col35	Bool		Indicates whether the Boolean comparison result for column 35 is true in the second CMDB data source.
msd2_col36	Long		Stores a numeric comparison value for column 36 captured from the second CMDB data source.
msd2_col37	Long		Stores a numeric comparison value for column 37 captured from the second CMDB data source.
msd2_col38	Long		Stores a numeric comparison value for column 38 captured from the second CMDB data source.
msd2_col39	Long		Stores a numeric comparison value for column 39 captured from the second CMDB data source.
msd2_col4	String		Stores the comparison data value 4 that is retrieved from the second CMDB data source.
msd2_col40	Long		Stores a numeric comparison value for column 40 captured from the second CMDB data source.
msd2_col41	Long		Stores a numeric comparison value for column 41 captured from the second CMDB data source.
msd2_col42	Long		Stores a numeric comparison value for column 42 captured from the second CMDB data source.
msd2_col43	Long		Stores a numeric comparison value for column 43 captured from the second CMDB data source.
msd2_col44	Long		Stores a numeric comparison value for column 44 captured from the second CMDB data source.
msd2_col45	Long		Stores a numeric comparison value for column 45 captured from the second CMDB data source.
msd2_col46	Decimal		Stores a decimal comparison value for column 46 captured from the second CMDB data source.
msd2_col47	Decimal		Stores a decimal comparison value for column 47 captured from the second CMDB data source.
msd2_col48	Decimal		Stores a decimal comparison value for column 48 captured from the second CMDB data source.
msd2_col49	Decimal		Stores a decimal comparison value for column 49 captured from the second CMDB data source.
msd2_col5	String		Stores the comparison data value 5 that is retrieved from the second CMDB data source.
msd2_col50	Decimal		Stores a decimal comparison value for column 50 captured from the second CMDB data source.
msd2_col51	Datetime		Stores a datetime comparison value for column 51 captured from the second CMDB data source.
msd2_col52	Datetime		Stores a datetime comparison value for column 52 captured from the second CMDB data source.
msd2_col53	Datetime		Stores a datetime comparison value for column 53 captured from the second CMDB data source.
msd2_col54	Datetime		Stores a datetime comparison value for column 54 captured from the second CMDB data source.
msd2_col6	String		Stores the comparison data value 6 that is retrieved from the second CMDB data source.
msd2_col7	String		Stores the comparison data value 7 that is retrieved from the second CMDB data source.
msd2_col8	String		Stores the comparison data value 8 that is retrieved from the second CMDB data source.
msd2_col9	String		Stores the comparison data value 9 that is retrieved from the second CMDB data source.
msd2_discovery_source	String		Lists the discovery source that supplied the second CMDB record for comparison.
msd2_json	String		Stores the JSON representation of the second data source record for structured comparison.
msd2_parent	String		References the parent record associated with the second CMDB data source entry.
msd2_sys_created_by	String		Shows the user or process that created the second CMDB data source record.
msd2_sys_created_on	Datetime		Displays the date and time when the second CMDB data source record was created.
msd2_sys_domain	String		Specifies the domain to which the second CMDB data source record belongs.
msd2_sys_mod_count	Int		Tracks how many times the second CMDB data source record has been modified.
msd2_sys_tags	String		Lists any system tags assigned to the second CMDB data source record.
msd2_sys_updated_by	String		Shows the user or process that last updated the second CMDB data source record.
msd2_sys_updated_on	Datetime		Displays the date and time when the second CMDB data source record was last updated.

cmdb_multisource_view

Consolidates configuration data from multiple sources into a unified view for analysis and reporting.

Columns


Name	Type	References	Description
msd_sys_id	String		Lists the system identifier (sys_id) that uniquely identifies each record in the Configuration Management Database (CMDB) multisource view.
msd_ci	String		References the configuration item (CI) associated with the multisource view entry.
msd_class	String		Lists the CMDB class name defining the record type within the multisource view.
msd_cmdb_reference	String		Specifies the reference field linking the record to a related CMDB entity.
msd_cmdb_reference_link	String		Provides the hyperlink reference to the related CMDB record within the multisource view.
msd_col0	String		Stores the comparison data value 0 that is retrieved from one of the CMDB data sources.
msd_col1	String		Stores the comparison data value 1 that is retrieved from one of the CMDB data sources.
msd_col10	String		Stores the comparison data value 10 that is retrieved from one of the CMDB data sources.
msd_col11	String		Stores the comparison data value 11 that is retrieved from one of the CMDB data sources.
msd_col12	String		Stores the comparison data value 12 that is retrieved from one of the CMDB data sources.
msd_col13	String		Stores the comparison data value 13 that is retrieved from one of the CMDB data sources.
msd_col14	String		Stores the comparison data value 14 that is retrieved from one of the CMDB data sources.
msd_col15	String		Stores the comparison data value 15 that is retrieved from one of the CMDB data sources.
msd_col16	String		Stores the comparison data value 16 that is retrieved from one of the CMDB data sources.
msd_col17	String		Stores the comparison data value 17 that is retrieved from one of the CMDB data sources.
msd_col18	String		Stores the comparison data value 18 that is retrieved from one of the CMDB data sources.
msd_col19	String		Stores the comparison data value 19 that is retrieved from one of the CMDB data sources.
msd_col2	String		Stores the comparison data value 2 that is retrieved from one of the CMDB data sources.
msd_col20	String		Stores the comparison data value 20 that is retrieved from one of the CMDB data sources.
msd_col21	String		Stores the comparison data value 21 that is retrieved from one of the CMDB data sources.
msd_col22	String		Stores the comparison data value 22 that is retrieved from one of the CMDB data sources.
msd_col23	String		Stores the comparison data value 23 that is retrieved from one of the CMDB data sources.
msd_col24	String		Stores the comparison data value 24 that is retrieved from one of the CMDB data sources.
msd_col25	String		Stores the comparison data value 25 that is retrieved from one of the CMDB data sources.
msd_col26	String		Stores the comparison data value 26 that is retrieved from one of the CMDB data sources.
msd_col27	String		Stores the comparison data value 27 that is retrieved from one of the CMDB data sources.
msd_col28	String		Stores the comparison data value 28 that is retrieved from one of the CMDB data sources.
msd_col29	String		Stores the comparison data value 29 that is retrieved from one of the CMDB data sources.
msd_col3	String		Stores the comparison data value 3 that is retrieved from one of the CMDB data sources.
msd_col30	Bool		Indicates whether the Boolean comparison result for column 30 is true in the multisource view.
msd_col31	Bool		Indicates whether the Boolean comparison result for column 31 is true in the multisource view.
msd_col32	Bool		Indicates whether the Boolean comparison result for column 32 is true in the multisource view.
msd_col33	Bool		Indicates whether the Boolean comparison result for column 33 is true in the multisource view.
msd_col34	Bool		Indicates whether the Boolean comparison result for column 34 is true in the multisource view.
msd_col35	Bool		Indicates whether the Boolean comparison result for column 35 is true in the multisource view.
msd_col36	Long		Stores a numeric comparison value for column 36 captured from the multisource view.
msd_col37	Long		Stores a numeric comparison value for column 37 captured from the multisource view.
msd_col38	Long		Stores a numeric comparison value for column 38 captured from the multisource view.
msd_col39	Long		Stores a numeric comparison value for column 39 captured from the multisource view.
msd_col4	String		Stores the comparison data value 4 that is retrieved from one of the CMDB data sources.
msd_col40	Long		Stores a numeric comparison value for column 40 captured from the multisource view.
msd_col41	Long		Stores a numeric comparison value for column 41 captured from the multisource view.
msd_col42	Long		Stores a numeric comparison value for column 42 captured from the multisource view.
msd_col43	Long		Stores a numeric comparison value for column 43 captured from the multisource view.
msd_col44	Long		Stores a numeric comparison value for column 44 captured from the multisource view.
msd_col45	Long		Stores a numeric comparison value for column 45 captured from the multisource view.
msd_col46	Decimal		Stores a decimal comparison value for column 46 captured from the multisource view.
msd_col47	Decimal		Stores a decimal comparison value for column 47 captured from the multisource view.
msd_col48	Decimal		Stores a decimal comparison value for column 48 captured from the multisource view.
msd_col49	Decimal		Stores a decimal comparison value for column 49 captured from the multisource view.
msd_col5	String		Stores the comparison data value 5 that is retrieved from one of the CMDB data sources.
msd_col50	Decimal		Stores a decimal comparison value for column 50 captured from the multisource view.
msd_col51	Datetime		Stores a datetime comparison value for column 51 captured from the multisource view.
msd_col52	Datetime		Stores a datetime comparison value for column 52 captured from the multisource view.
msd_col53	Datetime		Stores a datetime comparison value for column 53 captured from the multisource view.
msd_col54	Datetime		Stores a datetime comparison value for column 54 captured from the multisource view.
msd_col6	String		Stores the comparison data value 6 that is retrieved from one of the CMDB data sources.
msd_col7	String		Stores the comparison data value 7 that is retrieved from one of the CMDB data sources.
msd_col8	String		Stores the comparison data value 8 that is retrieved from one of the CMDB data sources.
msd_col9	String		Stores the comparison data value 9 that is retrieved from one of the CMDB data sources.
msd_discovery_source	String		Lists the discovery source that supplied the CMDB record for the multisource view.
msd_json	String		Stores the JSON representation of the record for structured comparison in the multisource view.
msd_parent	String		References the parent record associated with the multisource entry.
msd_sys_created_by	String		Shows the user or process that created the multisource view record.
msd_sys_created_on	Datetime		Displays the date and time when the multisource view record was created.
msd_sys_domain	String		Specifies the domain to which the multisource view record belongs.
msd_sys_mod_count	Int		Tracks how many times the multisource view record has been modified.
msd_sys_tags	String		Lists any system tags assigned to the multisource view record.
msd_sys_updated_by	String		Shows the user or process that last updated the multisource view record.
msd_sys_updated_on	Datetime		Displays the date and time when the multisource view record was last updated.

cmdb_task_chg

Links Configuration Management Database (CMDB) tasks to related change requests to track dependencies and assess impact.

Columns


Name	Type	References	Description
task_sys_id	String		Lists the system identifier (sys_id) that uniquely identifies the task record in the CMDB change log.
task_applied	Bool		Indicates whether the task has been applied successfully to the affected Configuration Item (CI).
task_applied_date	Datetime		Specifies the date and time when the task was applied to the CI.
task_ci_item	String		References the CI associated with the change task record.
task_ci_item_link	String		Provides a hyperlink to the CI record related to the change task.
task_manual_proposed_change	Bool		Indicates whether the proposed change was created manually rather than through an automated process.
task_sys_created_by	String		Lists the user or process that created the task record.
task_sys_created_on	Datetime		Displays the date and time when the task record was created.
task_sys_mod_count	Int		Tracks the number of times the task record has been modified.
task_sys_tags	String		Lists system tags associated with the task record for classification or reporting.
task_sys_updated_by	String		Identifies the user or process that last updated the task record.
task_sys_updated_on	Datetime		Shows the date and time when the task record was last updated.
task_task	String		References the parent task or workflow element related to this change task.
task_task_link	String		Provides a hyperlink to the parent task or workflow record.
task_xml	String		Stores the XML data associated with the change task, if applicable.
chg_sys_id	String		Lists the sys_id that uniquely identifies the change request associated with this record.
chg_active	Bool		Indicates whether the change request is currently active.
chg_activity_due	Datetime		Specifies the date and time when the next scheduled activity for the change request is due.
chg_additional_assignee_list	String		Lists additional users assigned to collaborate on the change request.
chg_approval	String		Shows the current approval status of the change request.
chg_approval_history	String		Contains the approval history log for the change request.
chg_approval_set	Datetime		Specifies the date and time when the approval process was initiated for the change request.
chg_assigned_to	String		Identifies the user assigned to complete the change request.
chg_assigned_to_link	String		Provides a hyperlink to the assigned user's record.
chg_assignment_group	String		Lists the group responsible for managing or executing the change request.
chg_assignment_group_link	String		Provides a hyperlink to the assignment group record.
chg_backout_plan	String		Describes the plan to revert changes if the change implementation fails.
chg_business_duration	Long		Tracks the total business duration of the change request, excluding non-working hours.
chg_business_service	String		References the business service affected by the change.
chg_business_service_link	String		Provides a hyperlink to the related business service record.
chg_cab_date	Date		Specifies the date when the change was reviewed by the Change Advisory Board (CAB).
chg_cab_delegate	String		Lists the delegate authorized to represent the CAB during the review process.
chg_cab_delegate_link	String		Provides a hyperlink to the delegate's record in the CAB review.
chg_cab_recommendation	String		Stores the recommendation provided by the CAB for the change request.
chg_cab_required	Bool		Indicates whether CAB review is mandatory for this change request.
chg_calendar_duration	Long		Tracks the total calendar time from the start to completion of the change request.
chg_category	String		Specifies the category of the change request, such as standard, normal, or emergency.
chg_change_plan	String		Describes the detailed plan for executing the change.
chg_close_code	String		Lists the closure reason code used when finalizing the change request.
chg_close_notes	String		Contains notes or remarks entered at the time of change closure.
chg_closed_at	Datetime		Specifies the date and time when the change request was closed.
chg_closed_by	String		Lists the user who performed the final closure of the change request.
chg_closed_by_link	String		Provides a hyperlink to the record of the user who closed the change request.
chg_cmdb_ci	String		References the CI affected by the change request.
chg_cmdb_ci_link	String		Provides a hyperlink to the CI record associated with the change request.
chg_comments	String		Stores general comments added during the lifecycle of the change request.
chg_comments_and_work_notes	String		Combines user comments and work notes related to the change request for audit purposes.
chg_company	String		Specifies the company associated with the change request.
chg_company_link	String		Provides a hyperlink to the company record in ServiceNow.
chg_conflict_last_run	Datetime		Displays the last date and time when the system ran a conflict detection check for the change request.
chg_conflict_status	String		Indicates whether any scheduling or dependency conflicts were found in the last conflict check.
chg_contact_type	String		Specifies how the change request was initiated, such as by email, phone, or self-service portal.
chg_correlation_display	String		Displays a readable reference used to correlate the change request with other records.
chg_correlation_id	String		Stores the correlation identifier used to link the change request with related system entries.
chg_delivery_plan	String		References the delivery plan outlining related implementation tasks.
chg_delivery_plan_link	String		Provides a hyperlink to the delivery plan record.
chg_delivery_task	String		References the delivery task associated with the change request.
chg_delivery_task_link	String		Provides a hyperlink to the delivery task record.
chg_description	String		Contains a detailed description of the change request, outlining its purpose and scope.
chg_due_date	Datetime		Indicates the date and time by which the change request is expected to be completed.
chg_end_date	Datetime		Specifies the date and time when the change implementation phase ended.
chg_escalation	Int		Displays the escalation level of the change request within the workflow.
chg_expected_start	Datetime		Specifies the planned start date and time for the change implementation.
chg_follow_up	Datetime		Indicates the date and time when a follow-up action or review is scheduled.
chg_group_list	String		Lists the groups involved in or notified about the change request.
chg_impact	Int		Rates the impact of the change request on business services using a predefined scale.
chg_implementation_plan	String		Details the steps required to implement the change successfully.
chg_justification	String		Explains the reasoning or business justification for the requested change.
chg_knowledge	Bool		Indicates whether the change request has been documented in the organization's Knowledge Base.
chg_location	String		Specifies the location associated with the change request.
chg_location_link	String		Provides a hyperlink to the location record.
chg_made_sla	Bool		Indicates whether the change request met its associated Service Level Agreement (SLA).
chg_number	String		Lists the unique identifier automatically generated for the change request.
chg_on_hold	Bool		Indicates whether the change request is currently on hold.
chg_on_hold_reason	String		Describes the reason why the change request has been placed on hold.
chg_on_hold_task	String		References the task causing the change request to be placed on hold.
chg_opened_at	Datetime		Displays the date and time when the change request was first opened.
chg_opened_by	String		Lists the user who initially created the change request.
chg_opened_by_link	String		Provides a hyperlink to the record of the user who opened the change request.
chg_order	Int		Displays the order in which this change request is processed relative to others.
chg_outside_maintenance_schedule	Bool		Indicates whether the change request was scheduled outside of the approved maintenance window.
chg_parent	String		References the parent record, if the change request is part of a larger change.
chg_parent_link	String		Provides a hyperlink to the parent change record.
chg_phase	String		Specifies the current phase of the change process, such as planning or implementation.
chg_phase_state	String		Describes the current substate or progress within the phase of the change.
chg_priority	Int		Displays the assigned priority of the change request, based on urgency and impact.
chg_production_system	Bool		Indicates whether the change affects a production system.
chg_reason	String		Provides an explanation of why the change is required.
chg_reassignment_count	Int		Tracks how many times the change request has been reassigned to different users or groups.
chg_rejection_goto	String		Specifies the next step or action if the change request is rejected.
chg_rejection_goto_link	String		Provides a hyperlink to the related record that defines rejection handling.
chg_requested_by	String		Lists the user who formally requested the change.
chg_requested_by_date	Datetime		Displays the date and time when the change was requested.
chg_requested_by_link	String		Provides a hyperlink to the record of the user who requested the change.
chg_review_comments	String		Contains comments or feedback provided during the review stage of the change request.
chg_review_date	Date		Specifies the date when the change request was reviewed.
chg_review_status	Int		Indicates the numeric status code representing the outcome of the change review.
chg_risk	Int		Rates the level of risk associated with the change request using a predefined scale.
chg_risk_impact_analysis	String		Contains the documented risk and impact analysis performed before change implementation.
chg_route_reason	Int		Specifies the numeric reason code used for routing the change request within workflow automation.
chg_scope	Int		Indicates the scope of the change, such as local, departmental, or enterprise-wide.
chg_service_offering	String		References the service offering impacted by the change request.
chg_service_offering_link	String		Provides a hyperlink to the impacted service offering record.
chg_short_description	String		Provides a brief summary of the change request.
chg_sla_due	Datetime		Displays the date and time when the SLA for the change is due.
chg_start_date	Datetime		Specifies the date and time when work on the change request began.
chg_state	Int		Indicates the current numeric state of the change request, such as new, in progress, or closed.
chg_std_change_producer_version	String		Lists the version of the standard change producer used to create the change request.
chg_std_change_producer_version_link	String		Provides a hyperlink to the version record of the standard change producer.
chg_sys_class_name	String		Specifies the system class name used to define the type of change request record.
chg_sys_created_by	String		Lists the user or process that created the change request record.
chg_sys_created_on	Datetime		Displays the date and time when the change request record was created.
chg_sys_domain	String		Specifies the domain to which the change request belongs.
chg_sys_domain_path	String		Shows the hierarchical domain path for the change request record.
chg_sys_mod_count	Int		Tracks the number of times the change request record has been modified.
chg_sys_tags	String		Lists any system tags applied to the change request record.
chg_sys_updated_by	String		Lists the user or process that last updated the change request record.
chg_sys_updated_on	Datetime		Displays the date and time when the change request record was last updated.
chg_task_effective_number	String		Shows the effective task number linked to the change request.
chg_test_plan	String		Describes the plan for testing after change implementation to ensure functionality.
chg_time_worked	String		Tracks the total time spent working on the change request.
chg_type	String		Specifies the type of change, such as standard, normal, or emergency.
chg_u_comments	String		Lists any user comments associated with the change request.
chg_u_some_test_field	String		Contains a test field used for internal or development purposes.
chg_unauthorized	Bool		Indicates whether the change was unauthorized or performed without approval.
chg_universal_request	String		References the universal request record associated with this change.
chg_universal_request_link	String		Provides a hyperlink to the related universal request record.
chg_upon_approval	String		Defines the next action to perform once the change request is approved.
chg_upon_reject	String		Defines the next action to perform if the change request is rejected.
chg_urgency	Int		Indicates the urgency level of the change request, used in priority calculation.
chg_user_input	String		Stores any user input provided during change request creation or processing.
chg_variables	String		Lists variables or custom parameters associated with the change request.
chg_watch_list	String		Lists users who receive notifications or updates about the change request.
chg_wf_activity	String		References the workflow activity record associated with the change request.
chg_wf_activity_link	String		Provides a hyperlink to the workflow activity record associated with the change.
chg_work_end	Datetime		Displays the date and time when work on the change request was completed.
chg_work_notes	String		Contains internal work notes added by team members handling the change.
chg_work_notes_list	String		Lists all work notes linked to the change request in chronological order.
chg_work_start	Datetime		Displays the date and time when work on the change request began.
ci_sys_id	String		Lists the sys_id that uniquely identifies the CI record in the CMDB.
ci_asset	String		References the asset record linked to this CI.
ci_asset_link	String		Provides a hyperlink to the related asset record.
ci_asset_tag	String		Shows the asset tag assigned to the CI for inventory tracking purposes.
ci_assigned	Datetime		Displays the date and time when the CI was assigned to a user or department.
ci_assigned_to	String		Lists the user or entity currently responsible for the CI.
ci_assigned_to_link	String		Provides a hyperlink to the record of the user assigned to the CI.
ci_assignment_group	String		Specifies the group responsible for managing or maintaining the CI.
ci_assignment_group_link	String		Provides a hyperlink to the assignment group record for the CI.
ci_attestation_score	Int		Displays the attestation score representing the level of data accuracy or compliance for the CI.
ci_attested	Bool		Indicates whether the CI has been reviewed and attested for accuracy.
ci_attested_by	String		Lists the user who attested the CI.
ci_attested_by_link	String		Provides a hyperlink to the record of the user who performed the attestation.
ci_attested_date	Datetime		Specifies the date and time when the CI was attested.
ci_attributes	String		Lists additional attributes or metadata describing the CI.
ci_can_print	Bool		Indicates whether the CI has printing capabilities, if applicable.
ci_category	String		Specifies the category of the CI, such as hardware, software, or service.
ci_change_control	String		References the change control policy that governs modifications to the CI.
ci_change_control_link	String		Provides a hyperlink to the change control policy record.
ci_checked_in	Datetime		Displays the date and time when the CI was checked in after use or maintenance.
ci_checked_out	Datetime		Displays the date and time when the CI was checked out for use, testing, or maintenance.
ci_comments	String		Stores general comments related to the CI record.
ci_company	String		Specifies the company or organization associated with the CI.
ci_company_link	String		Provides a hyperlink to the company record linked to the CI.
ci_correlation_id	String		Lists the correlation identifier used to link the CI with related records or systems.
ci_cost	Float		Shows the financial cost associated with the CI, such as purchase or maintenance cost.
ci_cost_cc	String		Specifies the cost center code used for financial tracking of the CI.
ci_cost_center	String		References the cost center responsible for the financial allocation of the CI.
ci_cost_center_link	String		Provides a hyperlink to the cost center record associated with the CI.
ci_delivery_date	Datetime		Displays the date and time when the CI was delivered to the organization.
ci_department	String		Specifies the department responsible for or using the CI.
ci_department_link	String		Provides a hyperlink to the department record related to the CI.
ci_discovery_source	String		Lists the discovery source that provided the CI data, such as a monitoring or import process.
ci_dns_domain	String		Specifies the DNS domain associated with the CI if applicable.
ci_due	Datetime		Indicates the due date for maintenance, renewal, or other scheduled activity related to the CI.
ci_due_in	String		Specifies the remaining time before the CI's due date, shown as a relative value.
ci_duplicate_of	String		References another CI record that this one duplicates.
ci_duplicate_of_link	String		Provides a hyperlink to the duplicated CI record.
ci_environment	String		Specifies the operational environment of the CI, such as production, staging, or development.
ci_fault_count	Int		Tracks the number of faults or incidents associated with the CI.
ci_first_discovered	Datetime		Shows the date and time when the CI was first discovered by the discovery system.
ci_fqdn	String		Lists the Fully Qualified Domain Name (FQDN) associated with the CI, if applicable.
ci_gl_account	String		Specifies the general ledger account used for financial tracking of the CI.
ci_install_date	Datetime		Displays the date and time when the CI was installed in the environment.
ci_install_status	Int		Indicates the current installation status of the CI, such as installed, pending, or retired.
ci_invoice_number	String		Lists the invoice number associated with the CI purchase.
ci_ip_address	String		Displays the IP address assigned to the CI, if applicable.
ci_justification	String		Contains the justification or reason for maintaining the CI in the CMDB.
ci_last_discovered	Datetime		Shows the most recent date and time when the CI was discovered or verified by the discovery system.
ci_lease_id	String		Lists the lease identifier associated with the CI, if it is under a lease agreement.
ci_life_cycle_stage	String		Specifies the current life cycle stage of the CI, such as in design, in use, or retired.
ci_life_cycle_stage_link	String		Provides a hyperlink to the record defining the life cycle stage of the CI.
ci_life_cycle_stage_status	String		Indicates the current status within the CI's life cycle stage, such as active or pending review.
ci_life_cycle_stage_status_link	String		Provides a hyperlink to the record defining the life cycle stage status.
ci_location	String		Specifies the physical or logical location of the CI.
ci_location_link	String		Provides a hyperlink to the location record associated with the CI.
ci_mac_address	String		Lists the Media Access Control (MAC) address assigned to the CI if it is a networked device.
ci_maintenance_schedule	String		References the maintenance schedule associated with the CI.
ci_maintenance_schedule_link	String		Provides a hyperlink to the maintenance schedule record.
ci_managed_by	String		Lists the user or entity responsible for managing the CI.
ci_managed_by_group	String		Specifies the group responsible for managing or overseeing the CI.
ci_managed_by_group_link	String		Provides a hyperlink to the management group record associated with the CI.
ci_managed_by_link	String		Provides a hyperlink to the user record of the person managing the CI.
ci_manufacturer	String		Specifies the manufacturer of the CI.
ci_manufacturer_link	String		Provides a hyperlink to the manufacturer's record.
ci_model_id	String		References the model identifier for the CI, defining its type or specification.
ci_model_id_link	String		Provides a hyperlink to the CI model record.
ci_model_number	String		Lists the model number assigned by the manufacturer.
ci_monitor	Bool		Indicates whether the CI is currently being monitored by a system or tool.
ci_name	String		Lists the name assigned to the CI for identification in the CMDB.
ci_operational_status	Int		Indicates the operational status of the CI, such as active, inactive, or decommissioned.
ci_order_date	Datetime		Displays the date and time when the CI was ordered.
ci_owned_by	String		Lists the user or department that owns the CI.
ci_owned_by_link	String		Provides a hyperlink to the record of the owner of the CI.
ci_po_number	String		Lists the Purchase Order (PO) number associated with the CI.
ci_purchase_date	Date		Specifies the date when the CI was purchased.
ci_schedule	String		References the schedule governing maintenance or operational routines for the CI.
ci_schedule_link	String		Provides a hyperlink to the schedule record.
ci_serial_number	String		Lists the serial number assigned to the CI by the manufacturer.
ci_short_description	String		Provides a brief description summarizing the purpose or function of the CI.
ci_skip_sync	Bool		Indicates whether synchronization with the discovery or update process is skipped for this CI.
ci_start_date	Datetime		Specifies the date and time when the CI became operational or active in the environment.
ci_subcategory	String		Defines the subcategory of the CI, providing further classification within its main category.
ci_support_group	String		Lists the support group responsible for providing assistance or maintenance for the CI.
ci_support_group_link	String		Provides a hyperlink to the support group record.
ci_supported_by	String		References the user or entity providing technical support for the CI.
ci_supported_by_link	String		Provides a hyperlink to the support provider record.
ci_sys_class_name	String		Specifies the system class name defining the CI record type within the CMDB hierarchy.
ci_sys_class_path	String		Displays the system path that represents the CI's class hierarchy in the CMDB.
ci_sys_created_by	String		Lists the user or process that created the CI record.
ci_sys_created_on	Datetime		Displays the date and time when the CI record was created.
ci_sys_domain	String		Specifies the domain to which the CI record belongs.
ci_sys_domain_path	String		Shows the hierarchical domain path for the CI record.
ci_sys_mod_count	Int		Tracks the number of modifications made to the CI record.
ci_sys_tags	String		Lists any system tags applied to the CI record for categorization or tracking.
ci_sys_updated_by	String		Lists the user or process that last updated the CI record.
ci_sys_updated_on	Datetime		Displays the date and time when the CI record was last updated.
ci_unverified	Bool		Indicates whether the CI has not yet been verified in the CMDB.
ci_vendor	String		Specifies the vendor that supplied the CI.
ci_vendor_link	String		Provides a hyperlink to the vendor record.
ci_warranty_expiration	Date		Lists the date when the CI's warranty expires.

cxs_relevant_doc_task

Links customer experience documents with related tasks to help users locate relevant materials.

Columns


Name	Type	References	Description
doc_sys_id	String		Provides the system identifier (sys_id) that uniquely identifies the document record related to the task.
doc_displayed_on	String		Specifies the location or context in which the document is displayed, such as a form or knowledge panel.
doc_session_id	String		Lists the session identifier (Id) used to track the interaction or query session in which the document was referenced.
doc_source_doc	String		References the original source document associated with the relevant record.
doc_source_doc_table	String		Specifies the database table that contains the source document record.
doc_source_doc_url	String		Provides the document's direct URL, enabling quick access from the user interface.
doc_sys_created_by	String		Lists the user or process that originally created the document record.
doc_sys_created_on	Datetime		Displays the date and time when the document record was first created.
doc_sys_domain	String		Specifies the domain to which the document record belongs.
doc_sys_domain_path	String		Lists the hierarchical domain path for the document, used in domain-separated environments.
doc_sys_mod_count	Int		Tracks the total number of times the document record has been modified.
doc_sys_tags	String		Contains metadata tags applied to the document record for categorization or search optimization.
doc_sys_updated_by	String		Lists the user or process that last updated the document record.
doc_sys_updated_on	Datetime		Displays the date and time when the document record was last updated.
doc_sys_user	String		Identifies the user associated with the document interaction.
doc_sys_user_link	String		Provides a reference link to the user record associated with the document.
task_number	String		Lists the number assigned to the task associated with the document, helping identify related work items.
task_short_description	String		Contains a concise description of the task linked to the relevant document.
task_state	Int		Indicates the current state of the task, represented as a numeric value corresponding to workflow status.
detail_sys_id	String		Provides the sys_id for the detailed record of the document-task relationship.
detail_cxs_relevant_doc	String		References the relevant document entry from the Customer Experience Search (CXS) index.
detail_cxs_relevant_doc_link	String		Provides a reference link to the CXS relevant document record.
detail_cxs_search_res_config	String		Specifies the configuration used for the CXS search results associated with the document.
detail_cxs_search_res_config_link	String		Provides a reference link to the CXS search result configuration record.
detail_original_search_terms	String		Lists the original search terms entered by the user that led to this document being retrieved.
detail_position	Int		Indicates the position or ranking of the document within the search results.
detail_relevance	String		Describes the relevance level of the document to the search query, based on system scoring.
detail_relevant_doc	String		References the specific document identified as relevant within the CXS framework.
detail_relevant_doc_table	String		Specifies the database table that stores the relevant document record.
detail_relevant_doc_url	String		Provides the URL for accessing the relevant document directly.
detail_score	Decimal		Displays the numerical relevance score assigned to the document during the search process.
detail_search_request	String		Lists the identifier or reference for the search request that produced this document result.
detail_search_term	String		Specifies the search term or keyword associated with the document's retrieval.
detail_sys_created_by	String		Lists the user or process that originally created the detail record.
detail_sys_created_on	Datetime		Displays the date and time when the detail record was first created.
detail_sys_domain	String		Specifies the domain in which the detail record resides.
detail_sys_domain_path	String		Lists the hierarchical domain path associated with the detail record.
detail_sys_mod_count	Int		Tracks the total number of modifications made to the detail record.
detail_sys_tags	String		Contains metadata tags applied to the detail record for classification or retrieval.
detail_sys_updated_by	String		Lists the user or process that last updated the detail record.
detail_sys_updated_on	Datetime		Displays the date and time when the detail record was last updated.
kb_number	String		Lists the number of the related Knowledge Base (KB) article linked to the task or document.
kb_short_description	String		Contains a brief description of the KB article associated with the task.

dashboard_w_permission

Displays dashboards with their associated user permissions for visibility management.

Columns


Name	Type	References	Description
dsh_sys_id	String		Provides the system identifier (sys_id) that uniquely identifies the dashboard record.
dsh_active	Bool		Indicates whether the dashboard is active ('true') or inactive ('false') within the system.
dsh_group	String		Specifies the group associated with the dashboard, typically determining visibility or ownership.
dsh_group_link	String		Provides a reference link to the group record connected to this dashboard.
dsh_name	String		Lists the name of the dashboard as displayed in the user interface.
dsh_order	Int		Defines the order in which the dashboard appears in lists or menus, based on numerical value.
dsh_owner	String		Identifies the user who owns or created the dashboard.
dsh_owner_link	String		Provides a reference link to the user record associated with the dashboard owner.
dsh_restrict_to_roles	String		Lists the roles that have permission to view or edit the dashboard, restricting access accordingly.
dsh_sys_domain	String		Specifies the domain to which the dashboard belongs, relevant in domain-separated environments.
dsh_sys_scope	String		Defines the application scope under which the dashboard operates.
dsh_sys_scope_link	String		Provides a reference link to the application scope record associated with the dashboard.
prm_sys_id	String		Provides the sys_id that uniquely identifies the permission record for the dashboard.
prm_dashboard	String		References the dashboard to which this permission record applies.
prm_dashboard_link	String		Provides a reference link to the associated dashboard record.
prm_identity	String		Specifies the user, group, or role that the permission applies to.
prm_read	Bool		Indicates whether the identity has read access ('true') or not ('false') to the dashboard.
prm_type	Int		Defines the permission type as a numeric value, representing the level or category of access.
prm_write	Bool		Indicates whether the identity has write access ('true') or not ('false') to the dashboard.

diagnostics_result_view

Provides diagnostic results from system health checks and performance tests.

Columns


Name	Type	References	Description
cat_sys_id	String		Provides the system identifier (sys_id) that uniquely identifies the catalog item record in the diagnostic result view.
cat_access_type	String		Specifies the type of access required to interact with the catalog item, such as public or restricted.
cat_active	Bool		Indicates whether the catalog item is active ('true') and available for use or inactive ('false').
cat_availability	String		Defines the availability status of the catalog item, typically reflecting when or where it can be requested.
cat_billable	Bool		Specifies whether the catalog item incurs a billable charge ('true') or not ('false').
cat_category	String		References the catalog category under which the item is grouped.
cat_category_link	String		Provides a reference link to the catalog category record associated with the item.
cat_cost	Decimal		Displays the base cost of the catalog item before any markup or additional fees.
cat_custom_cart	String		References a custom shopping cart configuration associated with the catalog item.
cat_custom_cart_link	String		Provides a reference link to the custom shopping cart record.
cat_delivery_plan	String		Specifies the delivery plan associated with the catalog item, outlining fulfillment steps or workflow.
cat_delivery_plan_link	String		Provides a reference link to the associated delivery plan record.
cat_delivery_plan_script	String		Contains a script used to automate parts of the delivery plan for the catalog item.
cat_delivery_time	Long		Indicates the estimated delivery time for fulfilling the catalog item, measured in seconds or minutes.
cat_description	String		Provides a detailed description of the catalog item, explaining its purpose and usage.
cat_display_price_property	String		Specifies the property or method used to display the item's price to end users.
cat_entitlement_script	String		Contains the script that determines entitlement or eligibility to request the catalog item.
cat_flow_designer_flow	String		References the Flow Designer flow associated with the catalog item's request process.
cat_flow_designer_flow_link	String		Provides a reference link to the related Flow Designer flow record.
cat_group	String		Specifies the user group responsible for managing or approving the catalog item.
cat_group_link	String		Provides a reference link to the group record associated with the catalog item.
cat_hide_sp	Bool		Indicates whether the catalog item is hidden from the Service Portal ('true') or visible ('false').
cat_icon	String		Contains the path or identifier for the catalog item's icon displayed in the user interface.
cat_ignore_price	Bool		Specifies whether the price should be ignored ('true') for this catalog item in display or calculation.
cat_image	String		References the image associated with the catalog item, used for visual representation.
cat_list_price	Decimal		Displays the list price of the catalog item, typically before any discounts or adjustments.
cat_location	String		Specifies the default location where the catalog item is available or delivered.
cat_location_link	String		Provides a reference link to the location record associated with the catalog item.
cat_mandatory_attachment	Bool		Indicates whether an attachment is required ('true') when submitting a request for this catalog item.
cat_meta	String		Contains metadata information for the catalog item, such as tags or classification details.
cat_mobile_hide_price	Bool		Specifies whether the price should be hidden ('true') on mobile devices.
cat_mobile_picture	String		References the image displayed for the catalog item in mobile views.
cat_mobile_picture_type	String		Defines the format or type of mobile image used, such as thumbnail or banner.
cat_model	String		References the underlying model record associated with the catalog item.
cat_model_link	String		Provides a reference link to the model record associated with the catalog item.
cat_name	String		Lists the display name of the catalog item as it appears to users.
cat_no_attachment_v2	Bool		Indicates whether file attachments are disabled ('true') in version 2 of the catalog interface.
cat_no_cart	Bool		Specifies whether the catalog item cannot be added to the shopping cart ('true').
cat_no_cart_v2	Bool		Indicates that the item cannot be added to the cart ('true') in version 2 of the interface.
cat_no_delivery_time_v2	Bool		Specifies whether the delivery time is hidden or disabled ('true') in version 2.
cat_no_order	Bool		Indicates whether users are restricted from placing orders ('true') for this catalog item.
cat_no_order_now	Bool		Specifies whether the 'Order Now' option is disabled ('true') for the item.
cat_no_proceed_checkout	Bool		Determines whether users can skip the checkout step when ordering this item.
cat_no_quantity	Bool		Indicates whether quantity selection is disabled ('true') for this catalog item.
cat_no_quantity_v2	Bool		Specifies that quantity selection is unavailable ('true') in version 2 of the catalog interface.
cat_no_search	Bool		Determines whether the item is excluded ('true') from search results.
cat_no_wishlist_v2	Bool		Indicates whether the item cannot be added to wishlists ('true') in version 2 of the catalog.
cat_omit_price	Bool		Specifies whether the price is omitted ('true') from display and reporting.
cat_order	Int		Defines the display order of the catalog item within its category or list.
cat_ordered_item_link	String		References the record for the ordered item once a request has been submitted.
cat_ordered_item_link_link	String		Provides a reference link to the ordered item record.
cat_picture	String		Specifies the image or picture file associated with the catalog item.
cat_preview	String		Contains a preview representation of the catalog item for user review.
cat_price	Decimal		Displays the total price of the catalog item, including all applicable charges.
cat_recurring_frequency	String		Specifies how often the recurring price is billed, such as monthly or annually.
cat_recurring_price	Decimal		Lists the recurring charge for the catalog item, if applicable.
cat_request_method	String		Defines the request method for the catalog item, such as standard or automated.
cat_roles	String		Lists the user roles permitted to view or order the catalog item.
cat_sc_catalogs	String		References the Service Catalog(s) (SC) that include this item.
cat_sc_ic_item_staging	String		Specifies the staging configuration record used for catalog item development.
cat_sc_ic_item_staging_link	String		Provides a reference link to the associated staging configuration record.
cat_sc_ic_version	Int		Indicates the version number of the catalog item in the Service Catalog.
cat_short_description	String		Contains a brief summary describing the catalog item.
cat_show_variable_help_on_load	Bool		Indicates whether variable help text is displayed automatically when the form loads.
cat_start_closed	Bool		Determines whether variable sections are collapsed ('true') by default when the form loads.
cat_sys_class_name	String		Specifies the system class name that defines the catalog item's table structure.
cat_sys_created_by	String		Lists the user or process that originally created the catalog item record.
cat_sys_created_on	Datetime		Displays the date and time when the catalog item record was created.
cat_sys_mod_count	Int		Tracks the total number of times the catalog item record has been modified.
cat_sys_name	String		Lists the internal system name assigned to the catalog item record.
cat_sys_package	String		Specifies the application package that includes this catalog item.
cat_sys_package_link	String		Provides a reference link to the associated application package record.
cat_sys_policy	String		Defines the policy applied to the catalog item for updates and upgrades.
cat_sys_scope	String		Specifies the application scope under which the catalog item operates.
cat_sys_scope_link	String		Provides a reference link to the scope record associated with the catalog item.
cat_sys_tags	String		Contains metadata tags applied to the catalog item for search or classification.
cat_sys_update_name	String		Lists the update set entry name containing the catalog item record.
cat_sys_updated_by	String		Lists the user or process that last modified the catalog item record.
cat_sys_updated_on	Datetime		Displays the date and time when the catalog item record was last updated.
cat_template	String		References the template used for creating or formatting catalog item requests.
cat_template_link	String		Provides a reference link to the associated catalog template record.
cat_type	String		Specifies the type or classification of the catalog item, such as standard or service.
cat_use_sc_layout	Bool		Indicates whether the catalog item uses the SC layout ('true').
cat_vendor	String		References the vendor or supplier associated with the catalog item.
cat_vendor_link	String		Provides a reference link to the vendor record associated with the catalog item.
cat_visible_bundle	Bool		Specifies whether the item is visible ('true') when part of a product bundle.
cat_visible_guide	Bool		Indicates whether the item is visible ('true') in a catalog guide.
cat_visible_standalone	Bool		Determines whether the catalog item can be viewed or ordered as a standalone entry.
cat_workflow	String		References the workflow associated with the catalog item's fulfillment process.
cat_workflow_link	String		Provides a reference link to the workflow record associated with the item.
dir_sys_id	String		Provides the sys_id for the diagnostic result record.
dir_application	String		References the application associated with the diagnostic record.
dir_application_link	String		Provides a reference link to the associated application record.
dir_item	String		Specifies the catalog item or component evaluated in the diagnostic result.
dir_score	Int		Displays the diagnostic score assigned to the catalog item or configuration.
dir_sys_created_by	String		Lists the user or process that created the diagnostic result record.
dir_sys_created_on	Datetime		Displays the date and time when the diagnostic result record was created.
dir_sys_mod_count	Int		Tracks the total number of times the diagnostic record has been modified.
dir_sys_tags	String		Contains metadata tags applied to the diagnostic result for categorization or reporting.
dir_sys_updated_by	String		Lists the user or process that last updated the diagnostic result record.
dir_sys_updated_on	Datetime		Displays the date and time when the diagnostic result record was last updated.
dir_table_name	String		Specifies the name of the database table where the diagnostic data originates.
dir_timestamp	Datetime		Records the timestamp indicating when the diagnostic result was generated.

flow_report_chunk

Contains segmented flow reporting data that supports partial aggregation of workflow metrics.

Columns


Name	Type	References	Description
jc_sys_id	String		Provides the system identifier (sys_id) that uniquely identifies the journal chunk record within the flow report.
jc_data	String		Contains the chunk of data captured as part of the flow report, typically representing a portion of log or output information.
jc_document_id	String		References the identifier of the document or record associated with this data chunk.
jc_field	String		Specifies the field name within the source table that this data chunk corresponds to.
jc_length	Int		Indicates the length of the data chunk, measured in characters or bytes.
jc_position	Int		Defines the sequence or position of this chunk within the complete report or dataset.
jc_source_table	String		Lists the source table from which the data chunk originates.
jc_sys_created_by	String		Identifies the user or process that created the journal chunk record.
jc_sys_created_on	Datetime		Displays the date and time when the journal chunk record was created.
jc_sys_tags	String		Contains metadata tags associated with the journal chunk for classification or filtering.
frd_sys_id	String		Provides the sys_id that uniquely identifies the flow report definition record.
frd_context	String		Specifies the execution context for the flow report, linking it to a specific workflow or process run.
frd_context_link	String		Provides a reference link to the related context record for the flow report.
frd_sys_created_by	String		Lists the user or process that created the flow report definition record.
frd_sys_created_on	Datetime		Displays the date and time when the flow report definition record was created.
frd_sys_tags	String		Contains metadata tags associated with the flow report definition for organization or tracking.
frd_type	String		Specifies the type of flow report, such as execution, performance, or diagnostic report.

incident_metric

Provides metrics for incidents, including resolution times, reopen rates, and Service Level Agreement (SLA) performance.

Columns


Name	Type	References	Description
md_sys_id	String		Provides the system identifier (sys_id) that uniquely identifies the metric definition record.
md_active	Bool		Indicates whether the metric definition is currently active and being applied to incidents.
md_description	String		Contains a description of the metric definition, explaining its purpose or calculation logic.
md_field	String		Specifies the field name that the metric definition evaluates or monitors.
md_name	String		Lists the name of the metric definition for identification within the system.
md_number	String		Displays the unique number assigned to the metric definition record.
md_order	Int		Defines the order in which the metric definition is processed relative to others.
md_script	String		Contains the script that defines custom behavior or calculation logic for the metric definition.
md_sys_class_name	String		Specifies the system class name that defines the table structure for the metric definition.
md_sys_created_by	String		Lists the user or process that created the metric definition record.
md_sys_created_on	Datetime		Displays the date and time when the metric definition record was created.
md_sys_mod_count	Int		Tracks how many times the metric definition record has been modified.
md_sys_name	String		Lists the internal system name used to identify the metric definition record.
md_sys_package	String		Specifies the application package that contains the metric definition record.
md_sys_package_link	String		Provides a link to the related package record containing this metric definition.
md_sys_policy	String		Defines the update policy applied to the metric definition during system changes.
md_sys_scope	String		Specifies the application scope in which the metric definition exists.
md_sys_scope_link	String		Provides a link to the application scope associated with the metric definition.
md_sys_tags	String		Contains metadata tags for categorizing or filtering the metric definition record.
md_sys_update_name	String		Lists the update set entry name that includes the metric definition record.
md_sys_updated_by	String		Identifies the user or process that last updated the metric definition record.
md_sys_updated_on	Datetime		Displays the date and time when the metric definition record was last updated.
md_table	String		Specifies the database table to which the metric definition applies.
md_timeline	Bool		Indicates whether the metric definition is included in performance timeline tracking.
md_type	String		Defines the type of metric, such as duration-based, count-based, or custom.
mi_sys_id	String		Provides the sys_id that uniquely identifies the metric instance record.
mi_business_duration	Long		Specifies the total business duration measured for the metric instance.
mi_calculation_complete	Bool		Indicates whether the metric calculation process has been completed.
mi_definition	String		References the metric definition associated with this metric instance.
mi_definition_link	String		Provides a link to the related metric definition record.
mi_duration	Long		Displays the total elapsed duration measured by the metric instance.
mi_end	Datetime		Specifies the end date and time of the measurement period.
mi_field	String		Lists the field evaluated for the metric instance calculation.
mi_field_value	String		Displays the value of the monitored field at the time of measurement.
mi_id	String		Provides the unique identifier for the metric instance within its context.
mi_start	Datetime		Specifies the start date and time of the measurement period.
mi_sys_created_by	String		Lists the user or process that created the metric instance record.
mi_sys_created_on	Datetime		Displays the date and time when the metric instance record was created.
mi_sys_mod_count	Int		Tracks how many times the metric instance record has been modified.
mi_sys_tags	String		Contains metadata tags for categorizing or filtering the metric instance record.
mi_sys_updated_by	String		Identifies the user or process that last updated the metric instance record.
mi_sys_updated_on	Datetime		Displays the date and time when the metric instance record was last updated.
mi_table	String		Specifies the database table associated with the metric instance.
mi_value	String		Displays the measured or calculated value of the metric instance.
inc_sys_id	String		Provides the sys_id that uniquely identifies the incident record.
inc_active	Bool		Indicates whether the incident is active and currently being worked on.
inc_activity_due	Datetime		Specifies the date and time when the next activity or response is due for the incident.
inc_additional_assignee_list	String		Lists any additional users assigned to assist with the incident resolution.
inc_approval	String		Displays the current approval status of the incident.
inc_approval_history	String		Contains a record of previous approval actions related to the incident.
inc_approval_set	Datetime		Specifies the date and time when the approval status was last set.
inc_assigned_to	String		Indicates the user assigned to handle the incident.
inc_assigned_to_link	String		Provides a link to the user record assigned to the incident.
inc_assignment_group	String		Lists the group responsible for resolving the incident.
inc_assignment_group_link	String		Provides a link to the group record assigned to the incident.
inc_business_duration	Long		Displays the business time elapsed since the incident was opened.
inc_business_service	String		Specifies the business service affected by the incident.
inc_business_service_link	String		Provides a link to the related business service record.
inc_business_stc	Int		Tracks the business Service Transaction Count (STC) associated with the incident.
inc_calendar_duration	Long		Displays the total calendar time elapsed since the incident was created.
inc_calendar_stc	Int		Tracks the calendar-based STC for the incident.
inc_caller_id	String		Identifies the user who reported the incident.
inc_caller_id_link	String		Provides a link to the user record of the caller who reported the incident.
inc_category	String		Specifies the category under which the incident is classified.
inc_caused_by	String		Lists the change, problem, or issue that caused the incident.
inc_caused_by_link	String		Provides a link to the related record that caused the incident.
inc_child_incidents	Int		Indicates the number of child incidents linked to the primary incident.
inc_close_code	String		Specifies the closure code used when resolving the incident.
inc_close_notes	String		Contains notes or comments entered when closing the incident.
inc_closed_at	Datetime		Displays the date and time when the incident was closed.
inc_closed_by	String		Lists the user who closed the incident.
inc_closed_by_link	String		Provides a link to the user record of the individual who closed the incident.
inc_cmdb_ci	String		Specifies the Configuration Item (CI) associated with the incident.
inc_cmdb_ci_link	String		Provides a link to the CI record related to the incident.
inc_comments	String		Contains comments or updates added to the incident during its lifecycle.
inc_comments_and_work_notes	String		Combines both comments and work notes entered for the incident record.
inc_company	String		Identifies the company or business entity associated with the incident.
inc_company_link	String		Provides a link to the company record associated with the incident.
inc_contact_type	String		Specifies how the incident was reported, such as phone, email, or self-service portal.
inc_correlation_display	String		Displays the correlation display name used for linking related incidents.
inc_correlation_id	String		Lists the correlation identifier (ID) used to relate incidents across systems.
inc_delivery_plan	String		References the delivery plan tied to the incident resolution process.
inc_delivery_plan_link	String		Provides a link to the delivery plan record associated with the incident.
inc_delivery_task	String		Specifies the delivery task related to the incident.
inc_delivery_task_link	String		Provides a link to the delivery task record associated with the incident.
inc_description	String		Contains the full description of the incident provided by the reporter or technician.
inc_due_date	Datetime		Displays the target date and time by which the incident should be resolved.
inc_escalation	Int		Indicates the escalation level assigned to the incident.
inc_expected_start	Datetime		Specifies the expected start date and time for incident work.
inc_follow_up	Datetime		Lists the follow-up date and time for reviewing the incident status.
inc_group_list	String		Contains a list of groups that have interacted with the incident.
inc_hold_reason	Int		Specifies the reason code if the incident is placed on hold.
inc_impact	Int		Defines the impact level of the incident, indicating its effect on business operations.
inc_incident_state	Int		Displays the current state of the incident, such as new, in progress, or resolved.
inc_knowledge	Bool		Indicates whether the incident can contribute to a knowledge base article.
inc_location	String		Specifies the location associated with the incident.
inc_location_link	String		Provides a link to the location record related to the incident.
inc_made_sla	Bool		Indicates whether the incident met its SLA targets.
inc_notify	Int		Defines the notification setting applied to updates about this incident.
inc_number	String		Displays the unique incident number assigned by the system.
inc_opened_at	Datetime		Shows the date and time when the incident was first opened.
inc_opened_by	String		Identifies the user who created or opened the incident record.
inc_opened_by_link	String		Provides a link to the user record of the person who opened the incident.
inc_order	Int		Defines the order or sequence for processing related incidents.
inc_parent	String		References the parent record linked to this incident, if applicable.
inc_parent_incident	String		Lists the main incident record that this incident is derived from.
inc_parent_incident_link	String		Provides a link to the parent incident record.
inc_parent_link	String		Provides a link to the parent record associated with this incident.
inc_priority	Int		Displays the priority level of the incident, derived from impact and urgency.
inc_problem_id	String		References the related problem record that the incident is linked to.
inc_problem_id_link	String		Provides a link to the related problem record.
inc_reassignment_count	Int		Tracks how many times the incident has been reassigned to different users or groups.
inc_rejection_goto	String		Specifies the redirection path or action if the incident is rejected.
inc_rejection_goto_link	String		Provides a link to the redirection configuration used for incident rejection.
inc_reopen_count	Int		Indicates how many times the incident has been reopened after being closed.
inc_reopened_by	String		Lists the user who last reopened the incident.
inc_reopened_by_link	String		Provides a link to the user record of the person who reopened the incident.
inc_reopened_time	Datetime		Displays the date and time when the incident was last reopened.
inc_resolved_at	Datetime		Shows the date and time when the incident was resolved.
inc_resolved_by	String		Lists the user who resolved the incident.
inc_resolved_by_link	String		Provides a link to the user record of the resolver.
inc_rfc	String		References the Request for Change (RFC) associated with the incident.
inc_rfc_link	String		Provides a link to the related RFC record.
inc_route_reason	Int		Specifies the routing reason code for the incident.
inc_service_offering	String		Lists the specific service offering affected by the incident.
inc_service_offering_link	String		Provides a link to the service offering record.
inc_severity	Int		Indicates the severity level of the incident, reflecting its urgency and business impact.
inc_short_description	String		Provides a concise summary of the incident for quick reference.
inc_sla_due	Datetime		Displays the due date and time according to the SLA.
inc_state	Int		Specifies the current workflow state of the incident, such as active or closed.
inc_subcategory	String		Lists the subcategory that further classifies the incident type.
inc_sys_class_name	String		Specifies the system class name that defines the incident record type.
inc_sys_created_by	String		Identifies the user or process that created the incident record.
inc_sys_created_on	Datetime		Displays the date and time when the incident record was created.
inc_sys_domain	String		Specifies the domain to which the incident belongs, supporting domain separation.
inc_sys_domain_path	String		Displays the domain path hierarchy for the incident record.
inc_sys_mod_count	Int		Tracks how many times the incident record has been modified.
inc_sys_tags	String		Contains metadata tags for categorizing or filtering the incident record.
inc_sys_updated_by	String		Identifies the user or process that last updated the incident record.
inc_sys_updated_on	Datetime		Displays the date and time when the incident record was last updated.
inc_task_effective_number	String		Provides the effective task number associated with the incident.
inc_time_worked	String		Displays the total amount of time spent working on the incident.
inc_u_comments	String		Contains user-defined comments or notes specific to the incident.
inc_u_some_test_field	String		Represents a custom test field used for internal or development purposes.
inc_u_test_custom_field	String		Specifies a custom field added for tracking additional incident-related data.
inc_universal_request	String		References the associated universal request record.
inc_universal_request_link	String		Provides a link to the universal request record.
inc_upon_approval	String		Defines the workflow action triggered when the incident is approved.
inc_upon_reject	String		Defines the workflow action triggered when the incident is rejected.
inc_urgency	Int		Indicates the urgency level of the incident, affecting its overall priority.
inc_user_input	String		Contains any user-provided input or feedback related to the incident.
inc_variables	String		Lists variables used for incident forms or dynamic data fields.
inc_watch_list	String		Displays users who are subscribed to receive updates about the incident.
inc_wf_activity	String		References the workflow activity currently associated with the incident.
inc_wf_activity_link	String		Provides a link to the related workflow activity record.
inc_work_end	Datetime		Displays the date and time when work on the incident was completed.
inc_work_notes	String		Contains internal notes entered by agents while handling the incident.
inc_work_notes_list	String		Aggregates all work notes associated with the incident.
inc_work_start	Datetime		Displays the date and time when work on the incident began.

incident_sla

Tracks Service Level Agreement (SLA) compliance for incidents to ensure response and resolution targets are met.

Columns


Name	Type	References	Description
taskslatable_sys_id	String		Provides the system identifier (sys_id) that uniquely identifies each SLA record linked to a task.
taskslatable_active	Bool		Indicates whether the SLA record is currently active, meaning the associated task is still being tracked against its SLA target.
taskslatable_business_duration	Long		Displays the total business time elapsed for the SLA, excluding non-working hours based on the assigned schedule.
taskslatable_business_pause_duration	Long		Shows the total business time during which the SLA countdown was paused due to exceptions or on-hold states.
taskslatable_business_percentage	Decimal		Represents the percentage of business time used so far relative to the total SLA duration.
taskslatable_business_time_left	Long		Displays the remaining business time available before the SLA target is breached.
taskslatable_duration	Long		Shows the total calendar duration elapsed for the SLA, including both working and non-working hours.
taskslatable_end_time	Datetime		Displays the date and time when the SLA was marked as completed or breached.
taskslatable_has_breached	Bool		Indicates whether the SLA target was breached, helping identify overdue tasks.
taskslatable_original_breach_time	Datetime		Shows the original calculated time when the SLA was expected to breach if no progress occurred.
taskslatable_pause_duration	Long		Displays the total amount of time the SLA was paused, including both business and calendar hours.
taskslatable_pause_time	Datetime		Indicates the date and time when the SLA timer was most recently paused.
taskslatable_percentage	Decimal		Represents the overall percentage of SLA time consumed, combining business and total duration metrics.
taskslatable_planned_end_time	Datetime		Displays the planned date and time when the SLA is expected to end based on defined targets.
taskslatable_schedule	String		Specifies the schedule defining working hours for calculating business time in the SLA.
taskslatable_schedule_link	String		Provides a link to the schedule record that defines the SLA's working hours.
taskslatable_sla	String		References the SLA definition applied to the related task.
taskslatable_sla_link	String		Provides a link to the SLA definition record associated with this task.
taskslatable_stage	String		Displays the current stage of the SLA, such as in progress, paused, or completed.
taskslatable_start_time	Datetime		Shows the date and time when the SLA tracking began for the task.
taskslatable_sys_created_by	String		Lists the user or process that created the SLA tracking record.
taskslatable_sys_created_on	Datetime		Displays the date and time when the SLA record was created in the system.
taskslatable_sys_mod_count	Int		Tracks how many times the SLA record has been modified or updated.
taskslatable_sys_tags	String		Contains metadata tags used for categorizing or filtering SLA records.
taskslatable_sys_updated_by	String		Identifies the user or process that last updated the SLA record.
taskslatable_sys_updated_on	Datetime		Displays the date and time when the SLA record was last updated.
taskslatable_task	String		References the specific task associated with this SLA record, such as an incident or request.
taskslatable_task_link	String		Provides a link to the task record that the SLA applies to.
taskslatable_time_left	Long		Displays the total remaining time, in milliseconds, before the SLA target is breached.
taskslatable_timezone	String		Specifies the time zone used for calculating SLA start and end times.
inc_sys_id	String		Provides the sys_id that uniquely identifies the associated incident record.
inc_active	Bool		Indicates whether the incident is currently active and being tracked against SLA targets.
inc_activity_due	Datetime		Displays the date and time when the next activity or action is due for the incident.
inc_additional_assignee_list	String		Lists additional users assigned to assist in resolving the incident.
inc_approval	String		Specifies the approval status of the incident, showing whether it awaits or has received approval.
inc_approval_history	String		Contains a historical log of all approval actions for the incident.
inc_approval_set	Datetime		Displays the date and time when the approval status was last updated.
inc_assigned_to	String		Identifies the user currently responsible for handling the incident.
inc_assigned_to_link	String		Provides a link to the user record of the assignee.
inc_assignment_group	String		Lists the support group responsible for resolving the incident.
inc_assignment_group_link	String		Provides a link to the assignment group record.
inc_business_duration	Long		Displays the business time elapsed while the incident was open, excluding non-working hours.
inc_business_service	String		Specifies the business service affected by the incident.
inc_business_service_link	String		Provides a link to the business service record related to the incident.
inc_business_stc	Int		Tracks the business Service Transaction Count (STC) associated with the incident.
inc_calendar_duration	Long		Displays the total calendar time elapsed since the incident was created.
inc_calendar_stc	Int		Tracks the calendar-based STC for the incident.
inc_caller_id	String		Identifies the user who reported the incident.
inc_caller_id_link	String		Provides a link to the caller's user record.
inc_category	String		Specifies the category used to classify the incident.
inc_caused_by	String		References the change or problem record that caused the incident.
inc_caused_by_link	String		Provides a link to the record that caused the incident.
inc_child_incidents	Int		Displays the number of child incidents related to this parent incident.
inc_close_code	String		Specifies the closure code used when finalizing the incident.
inc_close_notes	String		Contains closure notes or comments explaining how the incident was resolved.
inc_closed_at	Datetime		Displays the date and time when the incident was closed.
inc_closed_by	String		Identifies the user who closed the incident.
inc_closed_by_link	String		Provides a link to the user record of the closer.
inc_cmdb_ci	String		Specifies the Configuration Item (CI) affected by the incident.
inc_cmdb_ci_link	String		Provides a link to the related CI record.
inc_comments	String		Contains general comments added to the incident.
inc_comments_and_work_notes	String		Combines public comments and internal work notes for the incident.
inc_company	String		Identifies the company associated with the incident.
inc_company_link	String		Provides a link to the company record related to the incident.
inc_contact_type	String		Specifies how the incident was reported, such as by phone or email.
inc_correlation_display	String		Displays the correlation label linking this incident to related records.
inc_correlation_id	String		Specifies the correlation identifier (Id) used to relate this incident across systems.
inc_delivery_plan	String		References the delivery plan associated with resolving the incident.
inc_delivery_plan_link	String		Provides a link to the related delivery plan record.
inc_delivery_task	String		References the delivery task linked to this incident.
inc_delivery_task_link	String		Provides a link to the related delivery task record.
inc_description	String		Contains a detailed description of the issue reported in the incident.
inc_due_date	Datetime		Displays the target date and time for resolving the incident.
inc_escalation	Int		Indicates the escalation level currently assigned to the incident.
inc_expected_start	Datetime		Shows when work on the incident is expected to start.
inc_follow_up	Datetime		Specifies a follow-up date for checking on the incident's status.
inc_group_list	String		Lists all groups that have participated in handling the incident.
inc_hold_reason	Int		Specifies the reason why the incident is currently on hold.
inc_impact	Int		Indicates the impact level of the incident on business operations.
inc_incident_state	Int		Displays the current workflow state of the incident.
inc_knowledge	Bool		Indicates whether the incident can be used to create a Knowledge Base (KB) article.
inc_location	String		Specifies the location associated with the incident.
inc_location_link	String		Provides a link to the related location record.
inc_made_sla	Bool		Indicates whether the incident met its SLA targets.
inc_notify	Int		Defines the notification preference for incident updates.
inc_number	String		Displays the unique incident number generated by the system.
inc_opened_at	Datetime		Shows the date and time when the incident was created.
inc_opened_by	String		Identifies the user who opened the incident.
inc_opened_by_link	String		Provides a link to the record of the user who opened the incident.
inc_order	Int		Defines the order in which related incidents are processed or displayed.
inc_parent	String		References the parent record associated with this incident.
inc_parent_incident	String		Specifies the main incident this record is linked to.
inc_parent_incident_link	String		Provides a link to the parent incident record.
inc_parent_link	String		Provides a link to the parent task or record.
inc_priority	Int		Indicates the incident's priority level, derived from impact and urgency.
inc_problem_id	String		References the related problem record that may share a root cause.
inc_problem_id_link	String		Provides a link to the related problem record.
inc_reassignment_count	Int		Tracks the number of times the incident has been reassigned.
inc_rejection_goto	String		Specifies the workflow triggered if the incident is rejected.
inc_rejection_goto_link	String		Provides a link to the configuration record for rejection handling.
inc_reopen_count	Int		Displays how many times the incident has been reopened.
inc_reopened_by	String		Lists the user who reopened the incident.
inc_reopened_by_link	String		Provides a link to the user record of the person who reopened the incident.
inc_reopened_time	Datetime		Displays the date and time when the incident was last reopened.
inc_resolved_at	Datetime		Displays the date and time when the incident was resolved.
inc_resolved_by	String		Identifies the user who resolved the incident.
inc_resolved_by_link	String		Provides a link to the user record of the resolver.
inc_rfc	String		References the Request for Change (RFC) associated with the incident.
inc_rfc_link	String		Provides a link to the related RFC record.
inc_route_reason	Int		Specifies the routing reason code used for the incident.
inc_service_offering	String		Lists the specific service offering affected by the incident.
inc_service_offering_link	String		Provides a link to the service offering record.
inc_severity	Int		Indicates the severity level of the incident.
inc_short_description	String		Provides a brief summary describing the nature of the incident.
inc_sla_due	Datetime		Displays the date and time when the SLA target is due.
inc_state	Int		Indicates the current state of the incident within its workflow.
inc_subcategory	String		Specifies the subcategory for more detailed classification of the incident.
inc_sys_class_name	String		Defines the system class name determining the incident's structure.
inc_sys_created_by	String		Lists the user who created the incident record.
inc_sys_created_on	Datetime		Displays when the incident record was created in the system.
inc_sys_domain	String		Specifies the domain to which the incident belongs.
inc_sys_domain_path	String		Displays the domain hierarchy path of the incident.
inc_sys_mod_count	Int		Tracks how many times the incident record has been modified.
inc_sys_tags	String		Contains metadata tags for filtering or categorizing the incident.
inc_sys_updated_by	String		Identifies the user who last modified the incident.
inc_sys_updated_on	Datetime		Displays the date and time when the incident was last updated.
inc_task_effective_number	String		Shows the effective task number used internally for workflow tracking.
inc_time_worked	String		Displays the total time spent working on the incident.
inc_u_comments	String		Stores custom comments provided by users or support teams.
inc_u_some_test_field	String		Represents a custom field used for internal testing or tracking.
inc_u_test_custom_field	String		Specifies a custom field for capturing extra incident-related data.
inc_universal_request	String		References the universal request linked to the incident.
inc_universal_request_link	String		Provides a link to the related universal request record.
inc_upon_approval	String		Defines the action or workflow triggered when the incident is approved.
inc_upon_reject	String		Defines the action or workflow triggered when the incident is rejected.
inc_urgency	Int		Specifies the urgency level of the incident, helping determine its priority.
inc_user_input	String		Contains user-provided input or feedback about the incident.
inc_variables	String		Lists dynamic variables used in forms or workflow processing.
inc_watch_list	String		Lists users who receive notifications about incident updates.
inc_wf_activity	String		References the workflow activity related to the incident's processing.
inc_wf_activity_link	String		Provides a link to the workflow activity record.
inc_work_end	Datetime		Displays the date and time when work on the incident was completed.
inc_work_notes	String		Contains internal notes and updates added by support agents.
inc_work_notes_list	String		Lists all work notes added throughout the incident's lifecycle.
inc_work_start	Datetime		Displays the date and time when work on the incident began.

incident_time_worked

Logs time spent by support agents on incidents to measure workload and efficiency.

Columns


Name	Type	References	Description
twtable_sys_id	String		Provides the system identifier (sys_id) that uniquely identifies each time entry record associated with an incident.
twtable_comments	String		Contains notes or remarks describing the work performed or the context of the recorded time entry.
twtable_sys_created_on	Datetime		Displays the date and time when the time entry was created in the system.
twtable_time_worked	Long		Shows the total time worked on the incident during the recorded period, measured in milliseconds.
inc_active	Bool		Indicates whether the related incident is currently active and still being worked on.
inc_activity_due	Datetime		Displays the date and time when the next activity or task related to the incident is due.
inc_additional_assignee_list	String		Lists additional users who contributed time or assistance in resolving the incident.
inc_approval	String		Specifies the approval status of the incident, showing whether it is pending, approved, or rejected.
inc_approval_history	String		Contains a record of past approval actions taken on the incident, including timestamps and user details.
inc_category	String		Specifies the category used to classify the incident for reporting and workflow routing.
inc_comments	String		Contains comments or updates related to the incident's progress or time-tracking details.
inc_u_test_custom_field	String		Represents a custom field designed to capture additional or testing-related data for the incident.
inc_variables	String		Lists dynamic variables used for storing context-specific data or form inputs in the incident.
inc_work_end	Datetime		Displays the date and time when the most recent work session on the incident was completed.
inc_work_start	Datetime		Displays the date and time when the most recent work session on the incident began.

Items

Lists all catalog items available in the Service Catalog (SC), including names, categories, and availability.

Columns


Name	Type	References	Description
ID [KEY]	String		Provides the unique identifier of the item, used to distinguish it from other catalog entries.
Name	String		Displays the name of the item as it appears in the service catalog.
ShortDescription	String		Gives a brief overview of the item to help users quickly understand its purpose.
Price	String		Specifies the one-time price of the item, expressed in the currency defined by the PriceCurrency parameter.
PriceCurrency	String		Indicates the currency code in which the item's price is expressed, such as USD or EUR.
Type	String		Defines the type of catalog item, such as product, service, or request.
Description	String		Contains a detailed description explaining the item's purpose, use, and features.
Icon	String		Specifies the path or source of the small icon displayed next to the item name.
URL	String		Provides the web address (URL) that links directly to the item's catalog page or external resource.
Picture	String		Defines the path to the image file used to visually represent the item in the catalog.
KBArticle	String		References the Knowledge Base (KB) article associated with the item for additional documentation or support.
MandatoryAttachment	Boolean		Indicates whether an attachment is required when submitting a request for this item.
RequestMethod	String		Specifies the request method used to submit or process the item, such as a form or API call.
VisibleStandalone	Boolean		Indicates whether this item can be displayed and requested independently, outside of bundles or guides.
LocalCurrency	String		Specifies the currency code used for local pricing, based on the requester's location.
SystemClassName	String		Defines the system class or table name to which the record belongs, such as sc_cat_item_producer.
Order	Int		Specifies the display order of the item within its category or catalog list.
RecurringPrice	Decimal		Displays the recurring charge associated with the item, such as a monthly or annual fee.
RecurringPriceCurrency	String		Indicates the currency code used for recurring price calculations.
LocalizedPrice	Decimal		Shows the localized one-time price of the item, expressed in the currency defined by the LocalCurrency parameter.
LocalizedRecurringPrice	Decimal		Shows the localized recurring fee for the item, expressed in the currency defined by LocalCurrency.
Category	String		Lists the categories that include this item, helping organize it within the service catalog.
Catalogs	String		Lists the catalogs where this item is published and available to users.

kb_feedback_task_metric

Summarizes feedback metrics for Knowledge Base (KB) tasks, such as helpfulness ratings and response counts.

Columns


Name	Type	References	Description
mi_sys_id	String		Provides the system identifier (sys_id) for the metric instance associated with the KB feedback task.
mi_business_duration	Long		Shows the total business time spent on the feedback task, calculated based on the assigned schedule.
mi_calculation_complete	Bool		Indicates whether the calculation of this metric instance has been fully completed.
mi_definition	String		References the definition record that describes how the metric is calculated.
mi_definition_link	String		Provides a direct link to the metric definition record in ServiceNow.
mi_duration	Long		Displays the total elapsed time for the metric in milliseconds.
mi_end	Datetime		Specifies the date and time when the metric measurement ended.
mi_field	String		Identifies the field on which the metric is based or measured.
mi_field_value	String		Displays the value of the field being measured in the metric instance.
mi_id	String		Provides the internal identifier for tracking the metric instance.
mi_start	Datetime		Specifies the date and time when the metric measurement started.
mi_sys_created_by	String		Indicates the user who created the metric instance record.
mi_sys_created_on	Datetime		Displays the date and time when the metric instance record was created.
mi_sys_mod_count	Int		Tracks the number of times the metric instance record has been modified.
mi_sys_tags	String		Contains any tags applied to the metric instance for categorization or reporting.
mi_sys_updated_by	String		Indicates the user who last updated the metric instance record.
mi_sys_updated_on	Datetime		Displays the date and time of the last update to the metric instance.
mi_table	String		Specifies the database table associated with the metric instance.
mi_value	String		Shows the result or measured value captured by the metric instance.
kft_sys_id	String		Provides the sys_id for the KB feedback task.
kft_active	Bool		Indicates whether the feedback task is currently active and open for processing.
kft_activity_due	Datetime		Displays the date and time when the next activity or action on the feedback task is due.
kft_additional_assignee_list	String		Lists additional users assigned to assist with resolving or reviewing the feedback task.
kft_approval	String		Specifies the current approval status of the feedback task, such as pending, approved, or rejected.
kft_approval_history	String		Contains a record of all approval actions performed on the feedback task.
kft_approval_set	Datetime		Shows the date and time when the approval status of the feedback task was last updated.
kft_assigned_to	String		Indicates the user currently assigned to handle the feedback task.
kft_assigned_to_link	String		Provides a link to the profile of the user assigned to the feedback task.
kft_assignment_group	String		Specifies the group responsible for completing or reviewing the feedback task.
kft_assignment_group_link	String		Provides a link to the assignment group record.
kft_business_duration	Long		Shows the total business time spent working on the feedback task, excluding non-business hours.
kft_business_service	String		References the business service associated with the feedback task, if applicable.
kft_business_service_link	String		Provides a link to the related business service record.
kft_calendar_duration	Long		Displays the total elapsed calendar time spent on the feedback task.
kft_close_notes	String		Contains notes entered when the feedback task was closed, explaining the resolution or actions taken.
kft_closed_at	Datetime		Shows the date and time when the feedback task was closed.
kft_closed_by	String		Indicates the user who closed the feedback task.
kft_closed_by_link	String		Provides a link to the profile of the user who closed the task.
kft_cmdb_ci	String		References the Configuration Item (CI) related to the feedback task, if relevant.
kft_cmdb_ci_link	String		Provides a link to the related Configuration Item record.
kft_comments	String		Contains comments or updates added to the feedback task by users.
kft_comments_and_work_notes	String		Combines user comments and internal work notes for complete task tracking.
kft_company	String		Specifies the company associated with the feedback task.
kft_company_link	String		Provides a link to the company record related to the task.
kft_contact_type	String		Indicates how the feedback was received, such as via email, portal, or phone.
kft_correlation_display	String		Displays information about related records, useful for identifying linked feedback or tickets.
kft_correlation_id	String		Provides a unique identifier used to correlate related records or processes.
kft_delivery_plan	String		References the delivery plan that governs task fulfillment or tracking.
kft_delivery_plan_link	String		Provides a link to the associated delivery plan record.
kft_delivery_task	String		References the specific delivery task linked to the feedback activity.
kft_delivery_task_link	String		Provides a link to the related delivery task record.
kft_description	String		Gives a detailed explanation of the feedback task's purpose and context.
kft_due_date	Datetime		Displays the date and time by which the feedback task must be completed.
kft_escalation	Int		Indicates the escalation level or priority assigned to the feedback task.
kft_expected_start	Datetime		Specifies the expected date and time when work on the feedback task should begin.
kft_feedback	String		References the feedback record associated with this task.
kft_feedback_link	String		Provides a link to the related feedback record.
kft_feedback_task_type	String		Defines the type of feedback task, such as review, correction, or follow-up.
kft_follow_up	Datetime		Specifies the date and time for follow-up actions on the feedback task.
kft_group_list	String		Lists additional groups that are involved in managing the feedback task.
kft_impact	Int		Indicates the business impact level of the feedback task, such as low, medium, or high.
kft_knowledge	Bool		Specifies whether the feedback task is linked to a KB article.
kft_location	String		Specifies the physical or virtual location associated with the feedback task.
kft_location_link	String		Provides a link to the location record in ServiceNow.
kft_made_sla	Bool		Indicates whether the feedback task was completed within the defined Service Level Agreement (SLA) timeframe.
kft_number	String		Displays the unique number assigned to the feedback task for tracking purposes.
kft_opened_at	Datetime		Shows the date and time when the feedback task was created or opened.
kft_opened_by	String		Indicates the user who created or initiated the feedback task.
kft_opened_by_link	String		Provides a link to the profile of the user who opened the feedback task.
kft_order	Int		Defines the order or sequence in which the feedback task is processed relative to others.
kft_outcome	String		Specifies the result or resolution of the feedback task.
kft_outcome_link	String		Provides a link to the detailed outcome record.
kft_parent	String		References the parent task or record related to the feedback task.
kft_parent_link	String		Provides a link to the parent task record.
kft_priority	Int		Indicates the priority level assigned to the feedback task.
kft_reassignment_count	Int		Tracks how many times the feedback task has been reassigned to a different user or group.
kft_rejection_goto	String		Specifies the record or process the task should redirect to if rejected.
kft_rejection_goto_link	String		Provides a link to the record or workflow step triggered upon rejection.
kft_resolution_code	String		Specifies the resolution category or code that classifies how the task was resolved.
kft_route_reason	Int		Indicates the reason for routing or reassigning the task.
kft_service_offering	String		References the specific service offering associated with the feedback task.
kft_service_offering_link	String		Provides a link to the related service offering record.
kft_short_description	String		Provides a concise summary describing the feedback task.
kft_sla_due	Datetime		Displays the date and time when the task's SLA is set to expire.
kft_state	Int		Indicates the current state of the feedback task, such as open, in progress, or closed.
kft_sys_class_name	String		Specifies the system class that defines the record type of the feedback task.
kft_sys_created_by	String		Identifies the user who created the feedback task record.
kft_sys_created_on	Datetime		Shows the date and time when the feedback task was created.
kft_sys_domain	String		Specifies the domain to which the feedback task belongs in multi-domain environments.
kft_sys_domain_path	String		Defines the domain hierarchy path for the feedback task record.
kft_sys_mod_count	Int		Tracks the total number of modifications made to the feedback task record.
kft_sys_tags	String		Lists tags applied to the feedback task for easier classification and reporting.
kft_sys_updated_by	String		Indicates the user who last updated the feedback task.
kft_sys_updated_on	Datetime		Displays the date and time when the feedback task was last updated.
kft_task_effective_number	String		Shows the task number used for process tracking and reporting.
kft_time_worked	String		Records the total time spent working on the feedback task.
kft_u_comments	String		Contains additional comments entered by users for internal or review purposes.
kft_u_some_test_field	String		Represents a custom field used for testing or supplementary task data.
kft_universal_request	String		References the universal request record linked to the feedback task, if applicable.
kft_universal_request_link	String		Provides a link to the associated universal request record.
kft_upon_approval	String		Defines the action taken automatically once the feedback task receives approval.
kft_upon_reject	String		Defines the action triggered if the feedback task is rejected.
kft_urgency	Int		Specifies how urgently the feedback task needs to be addressed.
kft_user_input	String		Captures any input or response provided by the user submitting the feedback.
kft_variables	String		Lists variables or parameters associated with the feedback task for workflow processing.
kft_watch_list	String		Lists users who are notified of updates to the feedback task.
kft_wf_activity	String		References the workflow activity currently associated with the task.
kft_wf_activity_link	String		Provides a link to the active workflow record managing the feedback task.
kft_work_end	Datetime		Displays the date and time when the most recent work session ended.
kft_work_notes	String		Contains internal work notes detailing actions taken on the feedback task.
kft_work_notes_list	String		Lists all work notes associated with the feedback task in chronological order.
kft_work_start	Datetime		Displays the date and time when the most recent work session began.
md_sys_id	String		Provides the sys_id for the metric definition associated with the task.
md_active	Bool		Indicates whether the metric definition is currently active and being applied to records.
md_description	String		Describes the purpose and scope of the metric definition.
md_field	String		Specifies the field the metric definition applies to for tracking performance or timing.
md_name	String		Displays the name of the metric definition as it appears in ServiceNow.
md_number	String		Provides a unique number assigned to the metric definition.
md_order	Int		Defines the display order of this metric among other definitions.
md_script	String		Contains the script used to calculate or customize the metric behavior.
md_sys_class_name	String		Specifies the system class for the metric definition record.
md_sys_created_by	String		Indicates the user who created the metric definition record.
md_sys_created_on	Datetime		Shows the date and time when the metric definition record was created.
md_sys_mod_count	Int		Tracks how many times the metric definition record has been modified.
md_sys_name	String		Specifies the system-generated name for the metric definition.
md_sys_package	String		References the update set or package containing the metric definition.
md_sys_package_link	String		Provides a link to the related update set or package record.
md_sys_policy	String		Defines the system policy governing updates to this metric definition.
md_sys_scope	String		Specifies the application scope that owns the metric definition.
md_sys_scope_link	String		Provides a link to the application scope record.
md_sys_tags	String		Lists tags used to categorize the metric definition.
md_sys_update_name	String		Specifies the update name associated with the metric definition.
md_sys_updated_by	String		Indicates the user who last updated the metric definition record.
md_sys_updated_on	Datetime		Displays the date and time of the most recent update to the metric definition.
md_table	String		Defines the database table to which this metric applies.
md_timeline	Bool		Indicates whether the metric appears on the task's timeline visualization.
md_type	String		Specifies the metric type, such as duration, count, or state change.

licensable_table

Identifies tables that require licensing to help monitor usage across licensed ServiceNow apps.

Columns


Name	Type	References	Description
sp_source	String		Identifies the source of the licensable table, indicating where the licensing data originates.
af_app_id	String		Specifies the unique identifier of the application associated with the licensable table.
af_app_name	String		Displays the name of the application that owns or uses the licensed functionality.
af_skip_custom_role_eval	Bool		Indicates whether custom role evaluation should be skipped during license calculations for this table.
la_app_id	String		References the licensed application's unique identifier used for tracking and entitlement purposes.
sm_sys_package	String		Specifies the system package that contains the licensable table definition.
sm_sys_package_link	String		Provides a link to the related system package record in ServiceNow.
dbo_name	String		Displays the database object name representing the licensable table.
ld_license_weight	Int		Defines the license weight value, used to calculate the overall license consumption for this table.
ha_app	String		References the application record linked to the license configuration.
ha_app_link	String		Provides a link to the application record associated with the license tracking.
ha_license	String		References the license record governing usage of the related application or table.
ha_license_link	String		Provides a link to the specific license record in ServiceNow.
lc_license_model	String		Specifies the license model that defines how licensing is applied, such as user-based or usage-based.
lc_name	String		Displays the name of the license configuration entry for the licensable table.

licensed_app_usage

Reports usage statistics for licensed applications, including active users and consumption patterns.

Columns


Name	Type	References	Description
app_sys_id	String		Provides the system identifier (sys_id) for the licensed application record.
app_app_family_id	String		Specifies the identifier of the application family to which the licensed application belongs.
app_app_family_id_link	String		Provides a link to the related application family record.
app_app_id	String		Specifies the unique identifier of the licensed application.
app_app_name	String		Displays the name of the licensed application being tracked for usage.
app_sys_created_by	String		Indicates the user who created the licensed application record.
app_sys_created_on	Datetime		Shows the date and time when the licensed application record was created.
app_sys_mod_count	Int		Tracks how many times the licensed application record has been modified.
app_sys_tags	String		Lists any tags applied to the licensed application record for classification or reporting.
app_sys_updated_by	String		Indicates the user who last updated the licensed application record.
app_sys_updated_on	Datetime		Displays the date and time when the licensed application record was last updated.
usag_sys_id	String		Provides the sys_id for the application usage record.
usag_access_count	Int		Displays the total number of times the application has been accessed by users.
usag_app_id	String		Specifies the identifier of the application being monitored for usage activity.
usag_app_name	String		Displays the name of the application whose usage data is being recorded.
usag_app_type	String		Indicates the type of application being tracked, such as scoped or global.
usag_delete_count	Int		Shows the total number of delete actions performed in the application.
usag_delete_other_count	Int		Specifies the number of delete actions performed on records owned by other users.
usag_delete_own_count	Int		Specifies the number of delete actions performed on records owned by the user.
usag_fulfill_count	Int		Displays the total number of fulfillment actions completed within the application.
usag_insert_count	Int		Shows the total number of insert (create) operations performed in the application.
usag_insert_other_count	Int		Indicates the number of insert operations performed on behalf of other users.
usag_insert_own_count	Int		Specifies the number of insert operations performed on records owned by the user.
usag_license_ids	String		Lists the license identifiers linked to the recorded application usage.
usag_lineage_id	String		Specifies the lineage identifier used to trace application usage back to its source or context.
usag_page_names	String		Lists the page names within the application that users accessed.
usag_produce_count	Int		Displays the total number of production or output actions performed within the application.
usag_scopes	String		Lists the application scopes associated with the recorded usage activity.
usag_status	Int		Indicates the current status of the usage record, such as active or archived.
usag_sys_created_by	String		Identifies the user who created the usage record.
usag_sys_created_on	Datetime		Shows the date and time when the usage record was created.
usag_sys_mod_count	Int		Tracks how many times the usage record has been modified.
usag_sys_tags	String		Lists any tags assigned to the usage record for organization or analytics purposes.
usag_sys_updated_by	String		Indicates the user who last updated the usage record.
usag_sys_updated_on	Datetime		Displays the date and time when the usage record was last updated.
usag_table_names	String		Lists the database tables accessed or modified as part of the usage activity.
usag_time_stamp	String		Records the timestamp indicating when the usage activity occurred.
usag_update_count	Int		Displays the total number of update actions performed in the application.
usag_update_other_count	Int		Indicates the number of update actions performed on records owned by other users.
usag_update_own_count	Int		Specifies the number of update actions performed on records owned by the user.
usag_user	String		References the user who performed the recorded application activity.
usag_user_link	String		Provides a link to the user record associated with the recorded activity.

license_details_assoc_roles

Links license details to associated roles to evaluate access eligibility and compliance.

Columns


Name	Type	References	Description
cti_sys_id	String		Provides the system identifier (sys_id) for the license detail record.
cti_allotment_type	Int		Specifies the type of license allotment, such as per user, per device, or per usage.
cti_app_name	String		Displays the name of the application associated with this license detail.
cti_app_scope	String		Indicates the application scope that defines where the license applies within the system.
cti_is_platform_runtime	Bool		Indicates whether the license detail is related to the ServiceNow platform runtime.
cti_license	String		References the main license record associated with the application or role.
cti_license_link	String		Provides a link to the related license record for quick access.
cti_sys_created_by	String		Identifies the user who created the license detail record.
cti_sys_created_on	Datetime		Displays the date and time when the license detail record was created.
cti_sys_mod_count	Int		Tracks the number of times the license detail record has been modified.
cti_sys_tags	String		Lists tags applied to the license detail record for classification or reporting purposes.
cti_sys_updated_by	String		Indicates the user who last updated the license detail record.
cti_sys_updated_on	Datetime		Displays the date and time when the license detail record was last updated.
cti_table_created_on	Datetime		Specifies the creation timestamp for the associated table entry.
cti_table_name	String		Specifies the name of the table associated with the license detail record.
cti_table_ref	String		References the table or record linked to the license detail.
cti_table_ref_id	String		Displays the unique identifier of the referenced table record.
cti_table_ref_link	String		Provides a link to the referenced table record.
lr_sys_id	String		Provides the sys_id for the license role record.
lr_active	Bool		Indicates whether the license role is active and currently in use.
lr_application	String		Specifies the application associated with the license role.
lr_application_link	String		Provides a link to the application record related to the license role.
lr_category	Int		Defines the category or grouping of the license role, used for classification.
lr_external_note	String		Contains external notes or additional comments about the license role.
lr_license_role_type	String		Specifies the type of license role, such as administrative or user-based.
lr_license_role_type_link	String		Provides a link to the license role type record.
lr_name	String		Displays the name of the license role as defined in the system.
lr_overridden	Bool		Indicates whether the license role has been overridden by another configuration.
lr_sys_created_by	String		Identifies the user who created the license role record.
lr_sys_created_on	Datetime		Shows the date and time when the license role record was created.
lr_sys_mod_count	Int		Tracks how many times the license role record has been modified.
lr_sys_tags	String		Lists any tags applied to the license role record for search or reporting.
lr_sys_updated_by	String		Indicates the user who last updated the license role record.
lr_sys_updated_on	Datetime		Displays the date and time when the license role record was last updated.
lr_sys_user_role	String		References the ServiceNow user role linked to the license role.
lr_sys_user_role_link	String		Provides a link to the related user role record.
lf_sys_id	String		Provides the sys_id for the license family record.
lf_family_id	String		Specifies the unique identifier of the license family, used for grouping related licenses.
lf_family_name	String		Displays the name of the license family for easier identification.
lf_sys_created_by	String		Identifies the user who created the license family record.
lf_sys_created_on	Datetime		Shows the date and time when the license family record was created.
lf_sys_mod_count	Int		Tracks the number of modifications made to the license family record.
lf_sys_tags	String		Lists tags applied to the license family record for filtering or reporting.
lf_sys_updated_by	String		Indicates the user who last updated the license family record.
lf_sys_updated_on	Datetime		Displays the date and time when the license family record was last updated.
lhf_sys_id	String		Provides the sys_id for the license-family association record.
lhf_license	String		References the license record associated with the license family.
lhf_license_details_item	String		Specifies the individual license detail item linked to the license family.
lhf_license_details_item_ref	String		References the related record for the license detail item.
lhf_license_details_item_ref_link	String		Provides a link to the referenced license detail item record.
lhf_license_family	String		References the license family that groups this license detail.
lhf_license_family_link	String		Provides a link to the license family record in ServiceNow.
lhf_license_link	String		Provides a link to the associated license record.
lhf_sys_created_by	String		Identifies the user who created the license-family association record.
lhf_sys_created_on	Datetime		Displays the date and time when the license-family association record was created.
lhf_sys_mod_count	Int		Tracks how many times the license-family association record has been modified.
lhf_sys_tags	String		Lists tags applied to the license-family association record.
lhf_sys_updated_by	String		Indicates the user who last updated the license-family association record.
lhf_sys_updated_on	Datetime		Displays the date and time when the license-family association record was last updated.
lhf_type_id	String		Specifies the identifier for the license-family association type.
lhf_type_name	String		Displays the name of the license-family association type.
ract_sys_id	String		Provides the sys_id for the role association record.
ract_active	Bool		Indicates whether the role association is active and currently applied.
ract_license_role_type	String		Specifies the type of license role associated with this record.
ract_license_role_type_link	String		Provides a link to the license role type record.
ract_role_name	String		Displays the name of the role associated with the license configuration.
ract_sys_created_by	String		Identifies the user who created the role association record.
ract_sys_created_on	Datetime		Shows the date and time when the role association record was created.
ract_sys_mod_count	Int		Tracks how many times the role association record has been modified.
ract_sys_tags	String		Lists any tags assigned to the role association record for categorization.
ract_sys_updated_by	String		Indicates the user who last updated the role association record.
ract_sys_updated_on	Datetime		Displays the date and time when the role association record was last updated.
ract_sys_user_role	String		References the ServiceNow user role linked to this license association.
ract_sys_user_role_link	String		Provides a link to the related user role record.
ract_table_name	String		Specifies the name of the table associated with the license role mapping.
ract_table_ref	String		References the specific record or table linked to the role association.

notification_category_api

Provides notification categories in an API-friendly structure for external integration.

Columns


Name	Type	References	Description
cat_sys_id	String		Provides the system identifier (sys_id) for the notification category record.
cat_name	String		Displays the name of the notification category, used to group related notifications.
cat_short_description	String		Provides a brief description of the notification category's purpose.
cat_sys_class_name	String		Indicates the system class name defining the record type for the notification category.
cat_sys_created_by	String		Identifies the user who created the notification category record.
cat_sys_created_on	Datetime		Shows the date and time when the notification category record was created.
cat_sys_mod_count	Int		Tracks how many times the notification category record has been modified.
cat_sys_name	String		Specifies the system name of the notification category as stored in ServiceNow.
cat_sys_package	String		Indicates the system package that contains the notification category definition.
cat_sys_package_link	String		Provides a link to the related system package record.
cat_sys_policy	String		Specifies the policy applied to the notification category, governing record behavior.
cat_sys_scope	String		Indicates the application scope that the notification category belongs to.
cat_sys_scope_link	String		Provides a link to the related application scope record.
cat_sys_tags	String		Lists tags associated with the notification category for classification or reporting.
cat_sys_update_name	String		Displays the update name for version tracking and package management.
cat_sys_updated_by	String		Indicates the user who last updated the notification category record.
cat_sys_updated_on	Datetime		Shows the date and time when the notification category record was last updated.
notif_sys_id	String		Provides the sys_id for the notification record.
notif_action_insert	Bool		Indicates whether the notification is triggered by a record insertion.
notif_action_update	Bool		Indicates whether the notification is triggered by a record update.
notif_active	Bool		Specifies whether the notification is currently active and enabled for delivery.
notif_advanced_condition	String		Defines an advanced condition script that determines when the notification is sent.
notif_affected_field_on_event	String		Specifies the field affected by the event that triggers the notification.
notif_category	String		References the category this notification belongs to.
notif_category_link	String		Provides a link to the related notification category record.
notif_collection	String		Indicates the data collection or table monitored by the notification rule.
notif_condition	String		Specifies the condition under which the notification is triggered.
notif_content_type	String		Defines the content type of the notification, such as plain text or HTML.
notif_default_interval	String		Specifies the default time interval between digest notifications.
notif_default_interval_link	String		Provides a link to the record defining the default interval configuration.
notif_description	String		Provides a description of the notification and its intended purpose.
notif_digest_from	String		Specifies the 'From' address used for digest notification emails.
notif_digest_html	String		Defines the HTML body content used in digest notifications.
notif_digest_reply_to	String		Specifies the reply-to address for digest notification emails.
notif_digest_separator_html	String		Defines the HTML separator used between messages in digest emails.
notif_digest_separator_text	String		Defines the text separator used between messages in digest emails.
notif_digest_subject	String		Specifies the subject line used in digest notification emails.
notif_digest_template	String		References the template used for digest notification formatting.
notif_digest_template_link	String		Provides a link to the digest notification template record.
notif_digest_text	String		Defines the plain-text content used in digest notifications.
notif_digestable	Bool		Indicates whether this notification supports digest delivery.
notif_event_name	String		Specifies the name of the event that triggers the notification.
notif_event_parm_1	Bool		Indicates whether the first event parameter is included in the notification trigger.
notif_event_parm_2	Bool		Indicates whether the second event parameter is included in the notification trigger.
notif_exclude_delegates	Bool		Specifies whether to exclude delegated users from receiving the notification.
notif_force_delivery	Bool		Indicates whether to force the notification delivery even if conditions are not met.
notif_from	String		Specifies the sender address used in the notification.
notif_generation_type	String		Indicates how the notification content is generated, such as static or scripted.
notif_importance	String		Defines the importance level of the notification, such as high or normal.
notif_include_attachments	Bool		Specifies whether attachments should be included in the notification message.
notif_item	String		References the item or record associated with the notification event.
notif_item_table	String		Specifies the table that contains the item referenced by the notification.
notif_mandatory	Bool		Indicates whether the notification is mandatory and cannot be disabled.
notif_message	String		Defines the main message content of the notification.
notif_message_html	String		Contains the HTML version of the notification message.
notif_message_list	String		Lists messages or message templates linked to the notification.
notif_message_text	String		Contains the plain-text version of the notification message.
notif_name	String		Displays the name of the notification as shown in ServiceNow.
notif_omit_watermark	Bool		Indicates whether to omit the watermark that identifies the notification source.
notif_order	Int		Specifies the order in which the notification is processed relative to others.
notif_push_message_only	Bool		Indicates whether the notification is limited to push messages only.
notif_recipient_fields	String		Lists the record fields used to determine the notification recipients.
notif_recipient_groups	String		Lists the user groups configured to receive the notification.
notif_recipient_users	String		Lists individual users who are recipients of the notification.
notif_reply_to	String		Specifies the reply-to address for the notification message.
notif_send_self	Bool		Indicates whether the sender should receive their own notification.
notif_sms_alternate	String		Specifies an alternate SMS message to use for mobile delivery.
notif_style	String		References the message style used for the notification formatting.
notif_style_link	String		Provides a link to the related notification style record.
notif_subject	String		Defines the subject line of the notification email or message.
notif_subscribable	Bool		Indicates whether users can subscribe to or unsubscribe from this notification.
notif_sys_class_name	String		Specifies the system class name for the notification record.
notif_sys_created_by	String		Identifies the user who created the notification record.
notif_sys_created_on	Datetime		Shows the date and time when the notification record was created.
notif_sys_domain	String		Indicates the domain to which the notification record belongs.
notif_sys_domain_path	String		Displays the domain path associated with the notification record.
notif_sys_mod_count	Int		Tracks how many times the notification record has been modified.
notif_sys_name	String		Specifies the system name of the notification as stored internally.
notif_sys_overrides	String		References any records or configurations that override this notification.
notif_sys_overrides_link	String		Provides a link to the override record related to this notification.
notif_sys_package	String		Specifies the system package that contains the notification record.
notif_sys_package_link	String		Provides a link to the related system package record.
notif_sys_policy	String		Defines the policy associated with the notification record.
notif_sys_scope	String		Indicates the application scope that the notification record belongs to.
notif_sys_scope_link	String		Provides a link to the application scope record.
notif_sys_tags	String		Lists tags applied to the notification record for filtering or organization.
notif_sys_update_name	String		Displays the update name for version control and deployment tracking.
notif_sys_updated_by	String		Identifies the user who last updated the notification record.
notif_sys_updated_on	Datetime		Shows the date and time when the notification record was last updated.
notif_sys_version	String		Specifies the version identifier of the notification record.
notif_template	String		References the message template used for the notification content.
notif_template_link	String		Provides a link to the related notification template record.
notif_type	String		Defines the notification type, such as email, push, or SMS.
notif_weight	Int		Indicates the notification's relative weight, used for processing priority.

pa_widgets_stats

Provides statistics for Performance Analytics (PA) widgets used in dashboards and reports.

Columns


Name	Type	References	Description
paw_sys_id	String		Provides the system identifier (sys_id) for the PA widget record.
paw_lookup_name	String		Specifies the lookup name used to reference the PA widget within dashboards or reports.
paw_name	String		Displays the name of the PA widget as defined in the system.
paw_type	String		Indicates the type of PA widget, such as scorecard, time series, or breakdown view.
rstats_recent_avg_execution_duration	Int		Shows the recent average execution time, measured in milliseconds, for the PA widget's data processing.
rstats_widget_sys_id	String		References the sys_id of the widget whose performance statistics are being tracked.
rstats_widget_sys_id_link	String		Provides a link to the related PA widget record for quick access and analysis.

priv_command_mid_server

Lists privileged commands executed on Management, Instrumentation, and Discovery (MID) Servers for audit and compliance tracking.

Columns


Name	Type	References	Description
priv_sys_id	String		Provides the system identifier (sys_id) for the privileged command record.
priv_command	String		Specifies the privileged command that can be executed on the MID Server.
priv_password_prompt	String		Defines the password prompt expected when executing the privileged command.
priv_sys_class_name	String		Indicates the system class name defining the privileged command record type.
priv_sys_created_by	String		Identifies the user who created the privileged command record.
priv_sys_created_on	Datetime		Shows the date and time when the privileged command record was created.
priv_sys_mod_count	Int		Tracks how many times the privileged command record has been modified.
priv_sys_name	String		Specifies the internal system name of the privileged command record.
priv_sys_package	String		Indicates the system package that contains the privileged command configuration.
priv_sys_package_link	String		Provides a link to the related system package record.
priv_sys_policy	String		Defines the policy associated with the privileged command, controlling how it is used.
priv_sys_scope	String		Specifies the application scope that the privileged command belongs to.
priv_sys_scope_link	String		Provides a link to the application scope record for the privileged command.
priv_sys_tags	String		Lists tags applied to the privileged command record for organization or reporting.
priv_sys_update_name	String		Displays the update name used for version tracking and deployment management.
priv_sys_updated_by	String		Identifies the user who last updated the privileged command record.
priv_sys_updated_on	Datetime		Shows the date and time when the privileged command record was last updated.
m2m_sys_id	String		Provides the sys_id for the mapping record between the MID Server and the privileged command.
m2m_active	Bool		Indicates whether the mapping between the MID Server and the privileged command is active.
m2m_mid	String		References the MID Server associated with the privileged command.
m2m_mid_link	String		Provides a link to the related MID Server record.
m2m_order	Int		Specifies the order in which the privileged commands should be executed on the MID Server.
m2m_priv_command	String		References the privileged command associated with the MID Server.
m2m_priv_command_link	String		Provides a link to the related privileged command record.
m2m_sys_created_by	String		Identifies the user who created the mapping record between the MID Server and the privileged command.
m2m_sys_created_on	Datetime		Shows the date and time when the mapping record was created.
m2m_sys_mod_count	Int		Tracks how many times the mapping record has been modified.
m2m_sys_tags	String		Lists tags applied to the mapping record for organization or tracking.
m2m_sys_updated_by	String		Indicates the user who last updated the mapping record.
m2m_sys_updated_on	Datetime		Displays the date and time when the mapping record was last updated.

problem_metric

Summarizes metrics for problem records, including resolution times and recurring issue trends.

Columns


Name	Type	References	Description
md_sys_id	String		Provides the system identifier (sys_id) for the problem metric definition record.
md_active	Bool		Indicates whether the problem metric definition is active and currently in use.
md_description	String		Describes the purpose or logic of the problem metric definition.
md_field	String		Specifies the field used as the basis for the problem metric calculation.
md_name	String		Displays the name assigned to the problem metric definition.
md_number	String		Identifies the reference number associated with the problem metric definition.
md_order	Int		Determines the order in which the problem metric definitions are executed or displayed.
md_script	String		Contains the script logic used to define or calculate the problem metric.
md_sys_class_name	String		Indicates the system class name defining the record type for the problem metric definition.
md_sys_created_by	String		Identifies the user who created the problem metric definition record.
md_sys_created_on	Datetime		Shows the date and time when the problem metric definition record was created.
md_sys_mod_count	Int		Tracks how many times the problem metric definition record has been modified.
md_sys_name	String		Specifies the system name of the problem metric definition as stored in ServiceNow.
md_sys_package	String		Indicates the system package that contains the problem metric definition.
md_sys_package_link	String		Provides a link to the related system package record.
md_sys_policy	String		Defines the policy applied to the problem metric definition record.
md_sys_scope	String		Indicates the application scope that the problem metric definition belongs to.
md_sys_scope_link	String		Provides a link to the related application scope record.
md_sys_tags	String		Lists tags associated with the problem metric definition for classification or reporting.
md_sys_update_name	String		Displays the update name for version tracking and package management.
md_sys_updated_by	String		Identifies the user who last updated the problem metric definition.
md_sys_updated_on	Datetime		Shows the date and time when the problem metric definition record was last updated.
md_table	String		Specifies the table associated with the problem metric definition.
md_timeline	Bool		Indicates whether the metric appears on the problem's timeline.
md_type	String		Defines the type of metric, such as duration-based or count-based.
mi_sys_id	String		Provides the sys_id for the problem metric instance record.
mi_business_duration	Long		Shows the business duration calculated for the metric, excluding non-business hours.
mi_calculation_complete	Bool		Indicates whether the metric calculation for the problem record is complete.
mi_definition	String		References the metric definition associated with the problem metric instance.
mi_definition_link	String		Provides a link to the related metric definition record.
mi_duration	Long		Displays the total duration of the metric in milliseconds.
mi_end	Datetime		Specifies the date and time when the metric measurement ended.
mi_field	String		Identifies the field on which the metric calculation is based.
mi_field_value	String		Displays the value of the field used in the metric calculation.
mi_id	String		Stores the unique identifier for the metric instance.
mi_start	Datetime		Specifies the date and time when the metric measurement started.
mi_sys_created_by	String		Identifies the user who created the problem metric instance record.
mi_sys_created_on	Datetime		Shows the date and time when the problem metric instance record was created.
mi_sys_mod_count	Int		Tracks how many times the metric instance record has been modified.
mi_sys_tags	String		Lists tags associated with the problem metric instance for filtering or analysis.
mi_sys_updated_by	String		Indicates the user who last updated the problem metric instance record.
mi_sys_updated_on	Datetime		Displays the date and time when the problem metric instance record was last updated.
mi_table	String		Specifies the table to which the metric instance record belongs.
mi_value	String		Shows the metric's calculated value based on the problem record data.
prb_sys_id	String		Provides the sys_id for the problem record.
prb_active	Bool		Indicates whether the problem record is active or closed.
prb_activity_due	Datetime		Shows the date and time when the next activity for the problem is due.
prb_additional_assignee_list	String		Lists additional users assigned to the problem record.
prb_approval	String		Specifies the current approval status of the problem record.
prb_approval_history	String		Displays the history of approvals for the problem record.
prb_approval_set	Datetime		Indicates when the approval status was last set.
prb_assigned_to	String		Identifies the user currently assigned to the problem.
prb_assigned_to_link	String		Provides a link to the record of the user assigned to the problem.
prb_assignment_group	String		Specifies the assignment group responsible for resolving the problem.
prb_assignment_group_link	String		Provides a link to the related assignment group record.
prb_business_duration	Long		Shows the total business duration of the problem from start to resolution.
prb_business_service	String		References the business service affected by the problem.
prb_business_service_link	String		Provides a link to the related business service record.
prb_calendar_duration	Long		Displays the total elapsed time between the problem's creation and closure.
prb_close_notes	String		Contains notes added when closing the problem record.
prb_closed_at	Datetime		Shows the date and time when the problem record was closed.
prb_closed_by	String		Identifies the user who closed the problem record.
prb_closed_by_link	String		Provides a link to the user record of the person who closed the problem.
prb_cmdb_ci	String		References the configuration item (CI) affected by the problem.
prb_cmdb_ci_link	String		Provides a link to the related configuration item record.
prb_comments	String		Stores general comments added to the problem record.
prb_comments_and_work_notes	String		Combines user comments and work notes for full context.
prb_company	String		Specifies the company associated with the problem record.
prb_company_link	String		Provides a link to the related company record.
prb_contact_type	String		Indicates how the problem was reported, such as phone or email.
prb_correlation_display	String		Displays information used to correlate this problem with other records.
prb_correlation_id	String		Contains a unique correlation identifier linking related problems.
prb_delivery_plan	String		References the delivery plan associated with resolving the problem.
prb_delivery_plan_link	String		Provides a link to the related delivery plan record.
prb_delivery_task	String		Specifies the delivery task associated with the problem resolution.
prb_delivery_task_link	String		Provides a link to the related delivery task record.
prb_description	String		Contains a detailed description of the problem and its impact.
prb_due_date	Datetime		Indicates the date and time when the problem resolution is due.
prb_escalation	Int		Shows the escalation level assigned to the problem.
prb_expected_start	Datetime		Specifies when work on the problem is expected to begin.
prb_follow_up	Datetime		Indicates the follow-up date for monitoring problem progress.
prb_group_list	String		Lists groups involved in the problem resolution process.
prb_impact	Int		Rates the problem's impact on business operations.
prb_knowledge	Bool		Indicates whether the problem record is marked for knowledge article creation.
prb_known_error	Bool		Specifies whether the problem has been identified as a known error.
prb_location	String		Identifies the location associated with the problem record.
prb_location_link	String		Provides a link to the related location record.
prb_made_sla	Bool		Indicates whether the problem met its defined Service Level Agreement (SLA).
prb_major_problem	Bool		Specifies whether the problem is classified as a major problem.
prb_number	String		Displays the unique number assigned to the problem record.
prb_opened_at	Datetime		Shows the date and time when the problem record was created.
prb_opened_by	String		Identifies the user who created the problem record.
prb_opened_by_link	String		Provides a link to the user record of the problem's creator.
prb_order	Int		Defines the problem's sequence or priority in workflows.
prb_parent	String		References the parent problem, if this record is a child.
prb_parent_link	String		Provides a link to the related parent problem record.
prb_priority	Int		Specifies the priority level of the problem based on impact and urgency.
prb_problem_state	Int		Indicates the current state of the problem, such as open or resolved.
prb_reassignment_count	Int		Tracks the number of times the problem has been reassigned.
prb_rejection_goto	String		Specifies the action or location to redirect to if approval is rejected.
prb_rejection_goto_link	String		Provides a link to the related rejection handling record.
prb_related_incidents	Int		Shows the number of incidents linked to this problem.
prb_review_outcome	String		Summarizes the results of the post-resolution problem review.
prb_rfc	String		References the Request for Change (RFC) associated with the problem.
prb_rfc_link	String		Provides a link to the related change request record.
prb_route_reason	Int		Specifies the routing reason used for workflow transitions.
prb_service_offering	String		References the specific service offering affected by the problem.
prb_service_offering_link	String		Provides a link to the related service offering record.
prb_short_description	String		Gives a concise summary of the problem.
prb_sla_due	Datetime		Shows when the problem's SLA resolution is due.
prb_state	Int		Indicates the current workflow state of the problem record.
prb_sys_class_name	String		Specifies the system class name defining the problem record type.
prb_sys_created_by	String		Identifies the user who created the problem record.
prb_sys_created_on	Datetime		Shows the date and time when the problem record was created.
prb_sys_domain	String		Indicates the domain to which the problem record belongs.
prb_sys_domain_path	String		Displays the full domain path for the problem record.
prb_sys_mod_count	Int		Tracks how many times the problem record has been modified.
prb_sys_tags	String		Lists tags applied to the problem record for categorization or reporting.
prb_sys_updated_by	String		Identifies the user who last updated the problem record.
prb_sys_updated_on	Datetime		Shows the date and time when the problem record was last updated.
prb_task_effective_number	String		Specifies the effective number used to track the task within the problem record.
prb_time_worked	String		Shows the total time worked on the problem, recorded in hours or minutes.
prb_u_comments	String		Contains user-defined comments specific to the problem record.
prb_u_some_test_field	String		Stores custom field data used for testing or configuration purposes.
prb_universal_request	String		References the related universal request, if applicable.
prb_universal_request_link	String		Provides a link to the related universal request record.
prb_upon_approval	String		Defines the action to take when the problem is approved.
prb_upon_reject	String		Defines the action to take when the problem is rejected.
prb_urgency	Int		Specifies how quickly the problem needs to be addressed.
prb_user_input	String		Captures additional information entered by users during problem resolution.
prb_variables	String		Stores variable data associated with the problem workflow.
prb_watch_list	String		Lists users who are notified of updates to the problem record.
prb_wf_activity	String		References the workflow activity associated with the problem.
prb_wf_activity_link	String		Provides a link to the related workflow activity record.
prb_work_around	String		Describes the temporary solution or workaround implemented for the problem.
prb_work_end	Datetime		Specifies when work on the problem was completed.
prb_work_notes	String		Contains notes entered by users while working on the problem.
prb_work_notes_list	String		Lists all work notes associated with the problem for reference.
prb_work_start	Datetime		Specifies when work on the problem began.

problem_sla

Tracks Service Level Agreement (SLA) compliance for problem records to ensure service-level targets are achieved.

Columns


Name	Type	References	Description
taskslatable_sys_id	String		Provides the system identifier (sys_id) for the problem SLA task record.
taskslatable_active	Bool		Indicates whether the problem SLA task record is currently active.
taskslatable_business_duration	Long		Shows the total business duration tracked for the SLA task, excluding non-working hours.
taskslatable_business_pause_duration	Long		Displays the total time the SLA task was paused during business hours.
taskslatable_business_percentage	Decimal		Indicates the percentage of the SLA elapsed within business hours.
taskslatable_business_time_left	Long		Shows the remaining business time before the SLA breach, expressed in milliseconds.
taskslatable_duration	Long		Displays the total elapsed time of the SLA task, including non-business hours.
taskslatable_end_time	Datetime		Specifies the date and time when the SLA task ended.
taskslatable_has_breached	Bool		Indicates whether the SLA task has breached its defined target.
taskslatable_original_breach_time	Datetime		Shows the initially calculated breach time for the SLA task.
taskslatable_pause_duration	Long		Displays the total duration for which the SLA task was paused.
taskslatable_pause_time	Datetime		Specifies when the SLA task was last paused.
taskslatable_percentage	Decimal		Indicates the overall SLA completion percentage based on elapsed time.
taskslatable_planned_end_time	Datetime		Shows the planned completion time for the SLA task.
taskslatable_schedule	String		References the schedule used to calculate SLA timelines for the task.
taskslatable_schedule_link	String		Provides a link to the related schedule record used by the SLA.
taskslatable_sla	String		Specifies the service level agreement definition applied to the problem.
taskslatable_sla_link	String		Provides a link to the related SLA definition record.
taskslatable_stage	String		Indicates the current stage of the SLA task, such as in progress or completed.
taskslatable_start_time	Datetime		Shows when the SLA tracking began for the problem record.
taskslatable_sys_created_by	String		Identifies the user who created the SLA task record.
taskslatable_sys_created_on	Datetime		Displays the date and time when the SLA task record was created.
taskslatable_sys_mod_count	Int		Tracks how many times the SLA task record has been modified.
taskslatable_sys_tags	String		Lists tags associated with the SLA task record for tracking or reporting.
taskslatable_sys_updated_by	String		Indicates the user who last updated the SLA task record.
taskslatable_sys_updated_on	Datetime		Shows the date and time when the SLA task record was last updated.
taskslatable_task	String		References the problem task associated with this SLA record.
taskslatable_task_link	String		Provides a link to the related problem task record.
taskslatable_time_left	Long		Displays the remaining time before the SLA target is breached, in milliseconds.
taskslatable_timezone	String		Specifies the time zone used for calculating the SLA times.
prb_sys_id	String		Provides the sys_id for the problem record linked to the SLA.
prb_active	Bool		Indicates whether the problem record is active or resolved.
prb_activity_due	Datetime		Shows the date and time when the next action or activity is due for the problem.
prb_additional_assignee_list	String		Lists additional users assigned to the problem for collaboration.
prb_approval	String		Specifies the current approval status of the problem record.
prb_approval_history	String		Displays a log of previous approvals associated with the problem.
prb_approval_set	Datetime		Indicates when the approval status was last updated.
prb_assigned_to	String		Identifies the user currently assigned to the problem.
prb_assigned_to_link	String		Provides a link to the user record of the assigned individual.
prb_assignment_group	String		Specifies the group responsible for managing the problem.
prb_assignment_group_link	String		Provides a link to the related assignment group record.
prb_business_duration	Long		Shows the total business duration from the problem's creation to its resolution.
prb_business_service	String		References the business service affected by the problem.
prb_business_service_link	String		Provides a link to the related business service record.
prb_calendar_duration	Long		Displays the total calendar time between problem creation and resolution.
prb_close_notes	String		Contains closure notes added when resolving the problem.
prb_closed_at	Datetime		Indicates the date and time when the problem was closed.
prb_closed_by	String		Identifies the user who closed the problem.
prb_closed_by_link	String		Provides a link to the user record of the person who closed the problem.
prb_cmdb_ci	String		References the Configuration Item (CI) associated with the problem.
prb_cmdb_ci_link	String		Provides a link to the related configuration item record.
prb_comments	String		Contains user comments added to the problem record.
prb_comments_and_work_notes	String		Combines user comments and work notes for a full activity history.
prb_company	String		Specifies the company associated with the problem record.
prb_company_link	String		Provides a link to the related company record.
prb_contact_type	String		Indicates how the problem was reported, such as by phone or portal.
prb_correlation_display	String		Displays correlation data linking the problem to other records.
prb_correlation_id	String		Contains a unique correlation identifier for tracking related problems.
prb_delivery_plan	String		References the delivery plan associated with the problem's resolution process.
prb_delivery_plan_link	String		Provides a link to the related delivery plan record.
prb_delivery_task	String		Specifies the delivery task associated with the problem.
prb_delivery_task_link	String		Provides a link to the related delivery task record.
prb_description	String		Describes the details, symptoms, and potential impact of the problem.
prb_due_date	Datetime		Indicates the date and time when the problem resolution is expected.
prb_escalation	Int		Shows the current escalation level for the problem.
prb_expected_start	Datetime		Specifies when work on the problem is expected to begin.
prb_follow_up	Datetime		Indicates when a follow-up is scheduled to monitor progress.
prb_group_list	String		Lists the groups involved in resolving the problem.
prb_impact	Int		Represents the business impact level assigned to the problem.
prb_knowledge	Bool		Indicates whether the problem is marked for conversion into a knowledge article.
prb_known_error	Bool		Specifies whether the problem has been classified as a known error.
prb_location	String		Identifies the physical or organizational location associated with the problem.
prb_location_link	String		Provides a link to the related location record.
prb_made_sla	Bool		Indicates whether the problem met its SLA targets.
prb_major_problem	Bool		Specifies whether the problem is classified as a major problem.
prb_number	String		Displays the unique identifier assigned to the problem record.
prb_opened_at	Datetime		Shows when the problem record was created.
prb_opened_by	String		Identifies the user who created the problem record.
prb_opened_by_link	String		Provides a link to the record of the problem's creator.
prb_order	Int		Specifies the problem's order or display sequence within its category.
prb_parent	String		References the parent problem record, if this problem is related to another.
prb_parent_link	String		Provides a link to the related parent problem record.
prb_priority	Int		Indicates the priority of the problem based on impact and urgency.
prb_problem_state	Int		Represents the current state of the problem, such as open or resolved.
prb_reassignment_count	Int		Tracks how many times the problem was reassigned to another user or group.
prb_rejection_goto	String		Specifies the redirection path if the problem's approval is rejected.
prb_rejection_goto_link	String		Provides a link to the related rejection redirection record.
prb_related_incidents	Int		Shows the number of incidents linked to this problem record.
prb_review_outcome	String		Describes the outcome of the problem review process.
prb_rfc	String		References the Request for Change (RFC) related to this problem.
prb_rfc_link	String		Provides a link to the related RFC record.
prb_route_reason	Int		Indicates the routing reason used in problem workflows.
prb_service_offering	String		Specifies the service offering affected by the problem.
prb_service_offering_link	String		Provides a link to the related service offering record.
prb_short_description	String		Gives a brief summary of the problem for quick identification.
prb_sla_due	Datetime		Displays when the problem's SLA resolution is due.
prb_state	Int		Indicates the workflow state of the problem record.
prb_sys_class_name	String		Defines the system class name for the problem record.
prb_sys_created_by	String		Identifies the user who created the problem record.
prb_sys_created_on	Datetime		Shows the date and time when the problem record was created.
prb_sys_domain	String		Specifies the domain to which the problem record belongs.
prb_sys_domain_path	String		Displays the full domain path for the problem record.
prb_sys_mod_count	Int		Tracks how many times the problem record has been modified.
prb_sys_tags	String		Lists tags applied to the problem record for categorization or reporting.
prb_sys_updated_by	String		Indicates the user who last updated the problem record.
prb_sys_updated_on	Datetime		Shows the date and time when the problem record was last updated.
prb_task_effective_number	String		Specifies the effective task number used to track problem activities.
prb_time_worked	String		Displays the total time worked on the problem in hours or minutes.
prb_u_comments	String		Contains user-defined comments related to the problem.
prb_u_some_test_field	String		Stores custom field data used for testing or configuration purposes.
prb_universal_request	String		References the related universal request record, if applicable.
prb_universal_request_link	String		Provides a link to the associated universal request record.
prb_upon_approval	String		Defines the action to be taken when the problem is approved.
prb_upon_reject	String		Defines the action to be taken when the problem is rejected.
prb_urgency	Int		Indicates how quickly the problem requires attention based on its business impact.
prb_user_input	String		Captures additional input or notes provided by users regarding the problem.
prb_variables	String		Stores variable data linked to workflows or automation for the problem record.
prb_watch_list	String		Lists users who are notified of changes or updates to the problem.
prb_wf_activity	String		References the workflow activity associated with the problem.
prb_wf_activity_link	String		Provides a link to the related workflow activity record.
prb_work_around	String		Describes the temporary workaround used to mitigate the problem's impact.
prb_work_end	Datetime		Specifies when work on the problem was completed.
prb_work_notes	String		Contains notes entered by users while working on the problem.
prb_work_notes_list	String		Lists all work notes associated with the problem record.
prb_work_start	Datetime		Indicates when work on the problem began.

quarantined_file

Lists quarantined files identified as security risks or containing harmful content.

Columns


Name	Type	References	Description
ash_attachment_sys_id	String		Provides the system identifier (sys_id) of the attachment that was quarantined after a malware scan.
ash_scan_date	Datetime		Indicates the date and time when the file scan occurred and the attachment was flagged.
ash_status	String		Shows the current status of the quarantined file, such as pending review or cleaned.
ash_virus	String		Specifies the name or identifier of the detected virus or malicious content found in the attachment.
sa_content_type	String		Defines the content type of the quarantined file, such as image/png or application/pdf.
sa_file_name	String		Displays the original name of the file that was quarantined during the scan.
sa_state	String		Indicates the current state of the attachment record, reflecting whether it is active, deleted, or restored.
sa_sys_created_by	String		Identifies the user who originally uploaded the file that was later quarantined.
sa_sys_created_on	Datetime		Shows the date and time when the quarantined file record was created in the system.
sa_table_name	String		Specifies the name of the table that the quarantined file is associated with.
sa_table_sys_id	String		Provides the sys_id of the parent record to which the quarantined file belongs.

query_based_service_basic_view

Displays basic details about query-based services, including source queries and configurations.

Columns


Name	Type	References	Description
virtrel_child	String		References the child Configuration Item (CI) in a virtual relationship, representing a dependent component in the service model.
virtrel_child_link	String		Provides a link to the child CI record that is part of the virtual relationship.
virtrel_parent	String		References the parent CI in a virtual relationship, representing the higher-level service or resource.
virtrel_parent_link	String		Provides a link to the parent CI record that the virtual relationship is associated with.
virtrel_type	String		Specifies the type of virtual relationship between CIs, such as 'runs on' or 'contains'.
virtrel_type_link	String		Provides a link to the record defining the type of virtual relationship.
hostrel_child	String		References the child CI in a host relationship, typically a hosted component or instance.
hostrel_child_link	String		Provides a link to the child CI record within the host relationship.
hostrel_parent	String		References the parent CI in a host relationship, such as a physical or virtual host system.
hostrel_parent_link	String		Provides a link to the parent CI record in the host relationship.
hostrel_type	String		Specifies the type of host relationship that defines how the parent and child CIs are related.
hostrel_type_link	String		Provides a link to the record describing the type of host relationship.
host_sys_id	String		Provides the system identifier (sys_id) for the host CI.
host_ip_address	String		Displays the IP address associated with the host CI.
host_name	String		Shows the name of the host CI, typically corresponding to its hostname or label.
host_os	String		Indicates the operating system installed on the host CI.
host_os_version	String		Specifies the version of the operating system running on the host CI.
host_sys_class_name	String		Defines the system class name of the host CI, identifying its record type.
hyper_sys_id	String		Provides the sys_id for the hypervisor CI.
hyper_name	String		Displays the name of the hypervisor managing one or more virtual hosts.
hyper_sys_class_name	String		Defines the system class name for the hypervisor CI.
ci_sys_id	String		Provides the sys_id for the primary CI in the query-based service view.
ci_name	String		Displays the name of the CI associated with the query-based service.
ci_sys_class_name	String		Defines the system class name of the CI, identifying its type within the Configuration Management Database (CMDB).

query_based_service_mapping

Maps query-based services to their related components or dependencies.

Columns


Name	Type	References	Description
comp_sys_id	String		Provides the system identifier (sys_id) for the component Configuration Item (CI) included in the service mapping.
comp_ip_address	String		Displays the IP address associated with the component CI.
comp_name	String		Shows the name of the component CI, typically its hostname or descriptive label.
comp_os	String		Indicates the operating system installed on the component CI.
comp_os_version	String		Specifies the version of the operating system running on the component CI.
comp_sys_class_name	String		Defines the system class name of the component CI, identifying its record type within the system.
ciassoc_ci_id	String		References the CI that is part of the association between a configuration item and a service.
ciassoc_ci_id_link	String		Provides a link to the CI record referenced in the configuration item association.
ciassoc_service_id	String		References the service associated with the configuration item, linking it to the overall service map.
ciassoc_service_id_link	String		Provides a link to the service record connected to the configuration item association.
compvirt_sys_id	String		Provides the sys_id for the virtual component CI in the mapping.
compvirt_name	String		Displays the name of the virtual component CI involved in the service mapping.
compvirt_sys_class_name	String		Defines the system class name for the virtual component CI.
rel_child	String		References the child CI in a relationship, representing a dependent component within the service structure.
rel_child_link	String		Provides a link to the child CI record in the relationship.
rel_parent	String		References the parent CI in a relationship, representing a higher-level or hosting component.
rel_parent_link	String		Provides a link to the parent CI record in the relationship.
rel_type	String		Specifies the type of relationship between configuration items, such as 'depends on' or 'runs on'.
rel_type_link	String		Provides a link to the record defining the relationship type.
relvirt_child	String		References the child CI in a virtual relationship, typically representing a virtual dependency or logical mapping.
relvirt_child_link	String		Provides a link to the child CI record within the virtual relationship.
relvirt_parent	String		References the parent CI in a virtual relationship, representing the main or controlling element.
relvirt_parent_link	String		Provides a link to the parent CI record in the virtual relationship.
relvirt_type	String		Specifies the type of virtual relationship between configuration items in the service mapping.
relvirt_type_link	String		Provides a link to the record that defines the virtual relationship type.
ci_sys_id	String		Provides the sys_id for the primary CI represented in the query-based service mapping.
ci_name	String		Displays the name of the CI included in the query-based service mapping.
ci_sys_class_name	String		Defines the system class name of the CI, identifying its type within the Configuration Management Database (CMDB).

release_feature_metric

Aggregates metrics for release features, including delivery progress and success rates.

Columns


Name	Type	References	Description
ref_sys_id	String		Provides the system identifier (sys_id) for the release feature record.
ref_active	Bool		Indicates whether the release feature is currently active in the system.
ref_actual_end_date	Date		Specifies the actual completion date for the release feature.
ref_actual_start_date	Date		Specifies the actual start date for the release feature work.
ref_assigned_to	String		References the user assigned to manage or implement the release feature.
ref_assigned_to_link	String		Provides a link to the record of the user assigned to the release feature.
ref_documentation	String		Contains notes or documentation associated with the release feature.
ref_due_date	Date		Indicates the scheduled due date for the completion of the release feature.
ref_name	String		Displays the name of the release feature for easy identification.
ref_notes	String		Stores any additional notes or remarks related to the release feature.
ref_number	String		Provides the automatically generated identifier used to track the release feature.
ref_percent_complete	Decimal		Shows the percentage of completion based on progress tracking for the release feature.
ref_planned_end_date	Date		Specifies the planned end date defined during release planning.
ref_planned_start_date	Date		Specifies the planned start date defined during release planning.
ref_priority	String		Indicates the priority level assigned to the release feature.
ref_product	String		References the product associated with the release feature.
ref_product_link	String		Provides a link to the related product record.
ref_release	String		References the release that includes this feature.
ref_release_link	String		Provides a link to the release record associated with this feature.
ref_requested_by	String		References the user or stakeholder who requested the feature.
ref_requested_by_link	String		Provides a link to the record of the user or requester.
ref_requested_date	Date		Records the date when the feature was requested.
ref_rfc	String		References the related Request for Change (RFC) associated with the feature.
ref_rfc_link	String		Provides a link to the RFC record tied to the release feature.
ref_risk	String		Indicates the risk level associated with implementing the release feature.
ref_short_description	String		Provides a concise summary of the release feature.
ref_sys_created_by	String		Shows the user who created the release feature record.
ref_sys_created_on	Datetime		Records the date and time when the release feature record was created.
ref_sys_mod_count	Int		Tracks how many times the release feature record has been modified.
ref_sys_tags	String		Lists any tags applied to the release feature record for categorization or filtering.
ref_sys_updated_by	String		Shows the user who last updated the release feature record.
ref_sys_updated_on	Datetime		Records the date and time when the release feature record was last updated.
ref_type	String		Specifies the type of release feature, such as enhancement or bug fix.
ref_workflow_state	String		Indicates the current workflow state of the release feature, such as in progress or completed.
mi_sys_id	String		Provides the sys_id for the related metric instance that tracks feature performance or duration.
mi_business_duration	Long		Represents the total business duration measured for the release feature.
mi_calculation_complete	Bool		Indicates whether the metric calculation for this record has been completed.
mi_definition	String		References the definition of the metric being applied to the release feature.
mi_definition_link	String		Provides a link to the metric definition record.
mi_duration	Long		Represents the total elapsed duration for the metric measurement.
mi_end	Datetime		Specifies the end date and time for the metric tracking period.
mi_field	String		Indicates the specific field being measured or monitored within the metric definition.
mi_field_value	String		Displays the value captured from the monitored field during metric evaluation.
mi_id	String		Provides the identifier assigned to the metric instance.
mi_start	Datetime		Specifies the start date and time for the metric tracking period.
mi_sys_created_by	String		Shows the user who created the metric instance record.
mi_sys_created_on	Datetime		Records the date and time when the metric instance was created.
mi_sys_mod_count	Int		Tracks how many times the metric instance record has been modified.
mi_sys_tags	String		Lists tags associated with the metric instance for grouping or categorization.
mi_sys_updated_by	String		Shows the user who last updated the metric instance record.
mi_sys_updated_on	Datetime		Records the date and time when the metric instance record was last updated.
mi_table	String		Indicates the table from which the metric data originates.
mi_value	String		Displays the value calculated or recorded for the metric.
md_sys_id	String		Provides the sys_id for the metric definition associated with the release feature.
md_active	Bool		Indicates whether the metric definition is active and currently used for measurement.
md_description	String		Describes the purpose or details of the metric definition.
md_field	String		Specifies the field in the record that the metric tracks or evaluates.
md_name	String		Displays the name assigned to the metric definition.
md_number	String		Provides a unique number identifying the metric definition.
md_order	Int		Specifies the sequence order for the metric definition in processing or display.
md_script	String		Contains the script logic defining how the metric is calculated.
md_sys_class_name	String		Defines the system class name identifying the metric definition record type.
md_sys_created_by	String		Shows the user who created the metric definition record.
md_sys_created_on	Datetime		Records the date and time when the metric definition record was created.
md_sys_mod_count	Int		Tracks the number of times the metric definition record has been modified.
md_sys_name	String		Displays the system name assigned to the metric definition record.
md_sys_package	String		References the system package that contains the metric definition.
md_sys_package_link	String		Provides a link to the system package associated with the metric definition.
md_sys_policy	String		Defines the system policy applied to the metric definition record.
md_sys_scope	String		Indicates the application scope where the metric definition is defined.
md_sys_scope_link	String		Provides a link to the application scope record.
md_sys_tags	String		Lists any tags applied to the metric definition record.
md_sys_update_name	String		Displays the name of the system update related to this metric definition record.
md_sys_updated_by	String		Shows the user who last updated the metric definition record.
md_sys_updated_on	Datetime		Records the date and time when the metric definition record was last updated.
md_table	String		Identifies the table where the metric is applied.
md_timeline	Bool		Indicates whether the metric definition is configured to track timeline data.
md_type	String		Specifies the type of metric definition, such as duration or count.

release_project_metric

Provides performance indicators for release projects, such as milestone achievement and completion status.

Columns


Name	Type	References	Description
rel_sys_id	String		Provides the system identifier (sys_id) for the release project record.
rel_active	Bool		Indicates whether the release project is active and currently being tracked.
rel_actual_end_date	Date		Specifies the actual date when the release project was completed.
rel_actual_start_date	Date		Specifies the actual start date of the release project.
rel_description	String		Contains a detailed description of the release project's goals or scope.
rel_due_date	Date		Indicates the scheduled due date for completing the release project.
rel_manager	String		References the user managing or overseeing the release project.
rel_manager_link	String		Provides a link to the record of the manager responsible for the project.
rel_name	String		Displays the name of the release project.
rel_notes	String		Stores any additional notes or comments related to the release project.
rel_number	String		Provides a unique number automatically assigned to identify the release project.
rel_parent	String		References the parent project or release associated with this project.
rel_parent_link	String		Provides a link to the parent project record.
rel_phases	String		Lists the project phases defined for this release project.
rel_phases_wanted	Bool		Indicates whether specific project phases are required or enforced for tracking.
rel_planned_end_date	Date		Specifies the planned end date for the release project based on scheduling.
rel_planned_start_date	Date		Specifies the planned start date for the release project based on scheduling.
rel_priority	String		Indicates the assigned priority level for the release project.
rel_product	String		References the product associated with the release project.
rel_product_link	String		Provides a link to the record of the associated product.
rel_release_history	String		Contains a reference to the release history that includes this project.
rel_requested_by	String		References the user or stakeholder who requested the release project.
rel_requested_by_link	String		Provides a link to the record of the user who requested the project.
rel_requested_date	Date		Records the date when the release project was initially requested.
rel_risk	String		Indicates the risk level associated with executing the release project.
rel_short_description	String		Provides a concise summary describing the release project.
rel_sys_created_by	String		Shows the user who created the release project record.
rel_sys_created_on	Datetime		Records the date and time when the release project record was created.
rel_sys_mod_count	Int		Tracks the number of modifications made to the release project record.
rel_sys_tags	String		Lists tags applied to the release project for categorization or filtering.
rel_sys_updated_by	String		Shows the user who last updated the release project record.
rel_sys_updated_on	Datetime		Records the date and time when the release project record was last updated.
rel_type	String		Specifies the type of release project, such as feature, maintenance, or upgrade.
rel_workflow_state	String		Indicates the current workflow state of the release project, such as planning or completed.
mi_sys_id	String		Provides the sys_id for the metric instance associated with the release project.
mi_business_duration	Long		Represents the total business duration recorded for the release project.
mi_calculation_complete	Bool		Indicates whether the metric calculation for this record is complete.
mi_definition	String		References the metric definition applied to the release project.
mi_definition_link	String		Provides a link to the metric definition record.
mi_duration	Long		Represents the total duration captured for the metric tracking period.
mi_end	Datetime		Specifies the date and time when the metric measurement period ended.
mi_field	String		Identifies the specific field tracked by the metric.
mi_field_value	String		Displays the recorded value from the tracked field.
mi_id	String		Provides the identifier assigned to the metric instance.
mi_start	Datetime		Specifies the date and time when the metric tracking period started.
mi_sys_created_by	String		Shows the user who created the metric instance record.
mi_sys_created_on	Datetime		Records the date and time when the metric instance was created.
mi_sys_mod_count	Int		Tracks the number of times the metric instance record was modified.
mi_sys_tags	String		Lists any tags applied to the metric instance for organization or filtering.
mi_sys_updated_by	String		Shows the user who last updated the metric instance record.
mi_sys_updated_on	Datetime		Records the date and time when the metric instance record was last updated.
mi_table	String		Specifies the table from which the metric instance retrieves data.
mi_value	String		Displays the computed or captured value of the metric.
md_sys_id	String		Provides the sys_id for the metric definition linked to the release project.
md_active	Bool		Indicates whether the metric definition is active and available for use.
md_description	String		Describes the purpose and behavior of the metric definition.
md_field	String		Specifies the field being tracked or measured in the metric definition.
md_name	String		Displays the name assigned to the metric definition.
md_number	String		Provides a unique number that identifies the metric definition.
md_order	Int		Defines the sequence in which the metric definition is processed or displayed.
md_script	String		Contains the script logic that determines how the metric is calculated.
md_sys_class_name	String		Defines the system class name identifying the type of metric definition record.
md_sys_created_by	String		Shows the user who created the metric definition record.
md_sys_created_on	Datetime		Records the date and time when the metric definition record was created.
md_sys_mod_count	Int		Tracks the number of times the metric definition record has been modified.
md_sys_name	String		Displays the system name assigned to the metric definition record.
md_sys_package	String		References the system package that contains the metric definition.
md_sys_package_link	String		Provides a link to the system package associated with the metric definition.
md_sys_policy	String		Defines the system policy applied to the metric definition record.
md_sys_scope	String		Identifies the application scope in which the metric definition resides.
md_sys_scope_link	String		Provides a link to the application scope record associated with the metric definition.
md_sys_tags	String		Lists tags applied to the metric definition record for organization or filtering.
md_sys_update_name	String		Displays the name of the system update that includes this metric definition record.
md_sys_updated_by	String		Shows the user who last updated the metric definition record.
md_sys_updated_on	Datetime		Records the date and time when the metric definition record was last updated.
md_table	String		Indicates the table where the metric definition applies.
md_timeline	Bool		Specifies whether the metric definition is designed to track timeline data.
md_type	String		Defines the type of metric, such as count-based or duration-based.

release_task_metric

Presents performance metrics for release tasks, including completion speed and workflow efficiency.

Columns


Name	Type	References	Description
ret_sys_id	String		Provides the system identifier (sys_id) for the release task record.
ret_active	Bool		Indicates whether the release task is active and currently being worked on.
ret_activity_due	Datetime		Specifies the date and time when the next activity for the release task is due.
ret_actual_end_date	Date		Records the actual date when the release task was completed.
ret_actual_start_date	Date		Records the actual date when work on the release task began.
ret_additional_assignee_list	String		Lists additional users assigned to collaborate on the release task.
ret_approval	String		Indicates the approval status of the release task, such as pending or approved.
ret_approval_history	String		Contains the record of all approval-related actions for the release task.
ret_approval_set	Datetime		Specifies when the approval process for the release task was initiated.
ret_assigned_to	String		References the primary user assigned to the release task.
ret_assigned_to_link	String		Provides a link to the record of the user assigned to the release task.
ret_assignment_group	String		References the group responsible for completing the release task.
ret_assignment_group_link	String		Provides a link to the record of the assignment group.
ret_business_duration	Long		Represents the total business time spent on the release task.
ret_business_service	String		References the business service impacted or related to the release task.
ret_business_service_link	String		Provides a link to the related business service record.
ret_calendar_duration	Long		Represents the total calendar time taken to complete the release task.
ret_close_notes	String		Contains closure notes or comments added when the release task was completed.
ret_closed_at	Datetime		Specifies the date and time when the release task was closed.
ret_closed_by	String		References the user who closed the release task.
ret_closed_by_link	String		Provides a link to the record of the user who closed the release task.
ret_cmdb_ci	String		References the Configuration Management Database (CMDB) configuration item linked to the task.
ret_cmdb_ci_link	String		Provides a link to the related CMDB configuration item record.
ret_comments	String		Contains general comments or feedback provided for the release task.
ret_comments_and_work_notes	String		Combines comments and work notes entered during the task's lifecycle.
ret_company	String		References the company or business entity associated with the release task.
ret_company_link	String		Provides a link to the company record related to the release task.
ret_contact_type	String		Specifies the type of contact method or channel used for the release task.
ret_correlation_display	String		Displays identifying information related to correlated records.
ret_correlation_id	String		Stores the correlation identifier used to link the release task with external systems.
ret_delivery_plan	String		References the delivery plan that governs the release task.
ret_delivery_plan_link	String		Provides a link to the related delivery plan record.
ret_delivery_task	String		References the delivery task associated with this release task.
ret_delivery_task_link	String		Provides a link to the related delivery task record.
ret_description	String		Contains a detailed description of the release task's purpose or actions.
ret_documentation	String		Holds documentation or reference material relevant to the release task.
ret_due_date	Datetime		Specifies the date and time by which the release task should be completed.
ret_escalation	Int		Indicates the current escalation level of the release task.
ret_expected_start	Datetime		Specifies the expected start date and time for the release task.
ret_feature	String		References the release feature associated with this task.
ret_feature_link	String		Provides a link to the related release feature record.
ret_follow_up	Datetime		Specifies the follow-up date or time for the release task.
ret_group_list	String		Lists all groups associated with or contributing to the release task.
ret_impact	Int		Indicates the impact level of the release task on business services or systems.
ret_knowledge	Bool		Specifies whether the release task should generate a knowledge article.
ret_location	String		References the physical or virtual location related to the release task.
ret_location_link	String		Provides a link to the record of the related location.
ret_made_sla	Bool		Indicates whether the release task met its Service Level Agreement (SLA) commitments.
ret_notes	String		Contains any additional notes or observations for the release task.
ret_number	String		Displays the automatically generated number identifying the release task.
ret_opened_at	Datetime		Specifies the date and time when the release task was opened.
ret_opened_by	String		References the user who opened or created the release task.
ret_opened_by_link	String		Provides a link to the record of the user who opened the release task.
ret_order	Int		Defines the display or execution order for the release task.
ret_parent	String		References the parent record associated with this release task.
ret_parent_link	String		Provides a link to the parent record.
ret_percent_complete	Decimal		Shows the completion percentage of the release task based on progress tracking.
ret_planned_end_date	Date		Specifies the planned end date for completing the release task.
ret_planned_start_date	Date		Specifies the planned start date for beginning the release task.
ret_priority	Int		Indicates the assigned priority level for the release task.
ret_reassignment_count	Int		Tracks how many times the release task has been reassigned.
ret_rejection_goto	String		Specifies the step or state to move to if the release task is rejected.
ret_rejection_goto_link	String		Provides a link to the record representing the rejection step.
ret_route_reason	Int		Indicates the routing reason code used in task assignment or workflow transitions.
ret_service_offering	String		References the service offering related to the release task.
ret_service_offering_link	String		Provides a link to the related service offering record.
ret_short_description	String		Provides a brief summary of the release task's purpose or content.
ret_sla_due	Datetime		Specifies the date and time when the SLA for the release task is due.
ret_state	Int		Indicates the current state of the release task, such as open, in progress, or closed.
ret_sys_class_name	String		Defines the system class name that identifies the record type of the release task.
ret_sys_created_by	String		Shows the user who created the release task record.
ret_sys_created_on	Datetime		Records the date and time when the release task record was created.
ret_sys_domain	String		Specifies the domain in which the release task resides.
ret_sys_domain_path	String		Defines the hierarchical path for the domain associated with the task.
ret_sys_mod_count	Int		Tracks the total number of times the release task record has been modified.
ret_sys_tags	String		Lists tags applied to the release task record for categorization or filtering.
ret_sys_updated_by	String		Shows the user who last updated the release task record.
ret_sys_updated_on	Datetime		Records the date and time when the release task record was last updated.
ret_task_effective_number	String		Provides an alternate number used for effective task tracking.
ret_time_worked	String		Shows the total amount of time worked on the release task.
ret_type	String		Specifies the type of release task, such as build, test, or deployment.
ret_u_comments	String		Contains custom comments entered by users for this release task.
ret_u_some_test_field	String		Stores data for a custom test field defined in the release task table.
ret_universal_request	String		References the related universal request associated with this task.
ret_universal_request_link	String		Provides a link to the record of the related universal request.
ret_upon_approval	String		Defines the action taken automatically once the release task is approved.
ret_upon_reject	String		Defines the action triggered if the release task is rejected.
ret_urgency	Int		Indicates the urgency level of the release task.
ret_user_input	String		Stores additional user-provided input data related to the release task.
ret_variables	String		Contains variable data or parameters used in task processing.
ret_watch_list	String		Lists users who are notified of updates to the release task.
ret_wf_activity	String		References the workflow activity currently associated with the release task.
ret_wf_activity_link	String		Provides a link to the related workflow activity record.
ret_work_end	Datetime		Specifies the date and time when work on the release task ended.
ret_work_notes	String		Contains work notes documenting progress and changes during the task lifecycle.
ret_work_notes_list	String		Lists all work notes added to the release task record.
ret_work_start	Datetime		Specifies the date and time when work on the release task began.
ret_workflow_state	String		Indicates the current workflow state of the release task within the release process.
mi_sys_id	String		Provides the sys_id for the metric instance tracking performance data for the release task.
mi_business_duration	Long		Represents the total business duration recorded for the release task.
mi_calculation_complete	Bool		Indicates whether the metric calculation for this record has been completed.
mi_definition	String		References the definition of the metric applied to this release task.
mi_definition_link	String		Provides a link to the metric definition record.
mi_duration	Long		Represents the total elapsed duration for the metric measurement.
mi_end	Datetime		Specifies the date and time when the metric tracking period ended.
mi_field	String		Identifies the field tracked or measured by the metric.
mi_field_value	String		Displays the recorded value of the tracked field.
mi_id	String		Provides the identifier assigned to the metric instance.
mi_start	Datetime		Specifies the date and time when the metric tracking period began.
mi_sys_created_by	String		Shows the user who created the metric instance record.
mi_sys_created_on	Datetime		Records the date and time when the metric instance record was created.
mi_sys_mod_count	Int		Tracks the number of times the metric instance record has been modified.
mi_sys_tags	String		Lists tags applied to the metric instance record for filtering or grouping.
mi_sys_updated_by	String		Shows the user who last updated the metric instance record.
mi_sys_updated_on	Datetime		Records the date and time when the metric instance record was last updated.
mi_table	String		Specifies the table from which the metric instance draws data.
mi_value	String		Displays the value calculated or captured by the metric.
md_sys_id	String		Provides the sys_id for the metric definition used to evaluate the release task.
md_active	Bool		Indicates whether the metric definition is active and applied to release task data.
md_description	String		Describes the purpose and scope of the metric definition.
md_field	String		Specifies the field being measured or monitored by the metric definition.
md_name	String		Displays the name of the metric definition.
md_number	String		Provides the unique number identifying the metric definition record.
md_order	Int		Defines the sequence order for the metric definition in processing or reporting.
md_script	String		Contains script logic that defines how the metric value is calculated.
md_sys_class_name	String		Defines the system class name that identifies the type of metric definition.
md_sys_created_by	String		Shows the user who created the metric definition record.
md_sys_created_on	Datetime		Records the date and time when the metric definition record was created.
md_sys_mod_count	Int		Tracks how many times the metric definition record has been modified.
md_sys_name	String		Displays the system name assigned to the metric definition record.
md_sys_package	String		References the system package that contains the metric definition.
md_sys_package_link	String		Provides a link to the system package record associated with the metric definition.
md_sys_policy	String		Defines the system policy applied to the metric definition record.
md_sys_scope	String		Identifies the application scope in which the metric definition is defined.
md_sys_scope_link	String		Provides a link to the record for the application scope.
md_sys_tags	String		Lists tags applied to the metric definition record for classification or search.
md_sys_update_name	String		Displays the name of the system update that includes the metric definition record.
md_sys_updated_by	String		Shows the user who last updated the metric definition record.
md_sys_updated_on	Datetime		Records the date and time when the metric definition record was last updated.
md_table	String		Specifies the table where the metric definition applies.
md_timeline	Bool		Indicates whether the metric definition is configured to track time-based data.
md_type	String		Specifies the type of metric definition, such as duration or count.

release_task_sla

Tracks the Service Level Agreement (SLA) compliance for release tasks to ensure timely delivery and quality control.

Columns


Name	Type	References	Description
taskslatable_sys_id	String		Provides the system identifier (sys_id) for the task SLA record.
taskslatable_active	Bool		Indicates whether the task SLA is active and currently being monitored.
taskslatable_business_duration	Long		Represents the total business duration tracked for the SLA task.
taskslatable_business_pause_duration	Long		Shows the total business time the SLA was paused during its lifecycle.
taskslatable_business_percentage	Decimal		Displays the percentage of business time consumed relative to the SLA target.
taskslatable_business_time_left	Long		Indicates the remaining business time before the SLA is due to breach.
taskslatable_duration	Long		Represents the total elapsed duration of the SLA task.
taskslatable_end_time	Datetime		Specifies the date and time when the SLA measurement ended.
taskslatable_has_breached	Bool		Indicates whether the SLA has been breached for the related task.
taskslatable_original_breach_time	Datetime		Records the original date and time when the SLA breach was expected to occur.
taskslatable_pause_duration	Long		Shows the total amount of time the SLA was paused.
taskslatable_pause_time	Datetime		Specifies when the SLA entered a paused state.
taskslatable_percentage	Decimal		Displays the percentage of the total SLA duration elapsed.
taskslatable_planned_end_time	Datetime		Specifies the planned end date and time for the SLA target.
taskslatable_schedule	String		References the schedule used to calculate SLA time, considering working hours and holidays.
taskslatable_schedule_link	String		Provides a link to the record of the associated SLA schedule.
taskslatable_sla	String		References the SLA definition associated with the task.
taskslatable_sla_link	String		Provides a link to the SLA definition record.
taskslatable_stage	String		Indicates the current stage of the SLA, such as in progress or breached.
taskslatable_start_time	Datetime		Specifies when the SLA tracking started for the task.
taskslatable_sys_created_by	String		Shows the user who created the task SLA record.
taskslatable_sys_created_on	Datetime		Records the date and time when the task SLA record was created.
taskslatable_sys_mod_count	Int		Tracks how many times the task SLA record has been modified.
taskslatable_sys_tags	String		Lists tags applied to the task SLA record for categorization or filtering.
taskslatable_sys_updated_by	String		Shows the user who last updated the task SLA record.
taskslatable_sys_updated_on	Datetime		Records the date and time when the task SLA record was last updated.
taskslatable_task	String		References the task associated with the SLA record.
taskslatable_task_link	String		Provides a link to the related task record.
taskslatable_time_left	Long		Displays the total time remaining before the SLA target is breached.
taskslatable_timezone	String		Indicates the time zone used when calculating SLA times and durations.
ret_sys_id	String		Provides the sys_id for the release task linked to the SLA.
ret_active	Bool		Indicates whether the release task is active and currently in progress.
ret_activity_due	Datetime		Specifies the date and time when the next activity for the release task is due.
ret_actual_end_date	Date		Records the actual completion date of the release task.
ret_actual_start_date	Date		Records the actual start date of the release task.
ret_additional_assignee_list	String		Lists additional users assigned to the release task for collaboration.
ret_approval	String		Indicates the current approval status of the release task.
ret_approval_history	String		Contains a record of all approval actions taken for the release task.
ret_approval_set	Datetime		Specifies the date and time when the approval process began.
ret_assigned_to	String		References the primary user assigned to the release task.
ret_assigned_to_link	String		Provides a link to the record of the user assigned to the task.
ret_assignment_group	String		References the group responsible for completing the release task.
ret_assignment_group_link	String		Provides a link to the record of the assignment group.
ret_business_duration	Long		Represents the total business time recorded for the release task.
ret_business_service	String		References the business service associated with the release task.
ret_business_service_link	String		Provides a link to the related business service record.
ret_calendar_duration	Long		Represents the total calendar time taken to complete the release task.
ret_close_notes	String		Contains notes or comments added at the time of task closure.
ret_closed_at	Datetime		Specifies the date and time when the release task was closed.
ret_closed_by	String		References the user who closed the release task.
ret_closed_by_link	String		Provides a link to the record of the user who closed the release task.
ret_cmdb_ci	String		References the Configuration Management Database (CMDB) configuration item linked to the task.
ret_cmdb_ci_link	String		Provides a link to the related CMDB configuration item record.
ret_comments	String		Contains general comments related to the release task.
ret_comments_and_work_notes	String		Combines all comments and work notes recorded during the task's lifecycle.
ret_company	String		References the company or organization associated with the release task.
ret_company_link	String		Provides a link to the company record associated with the task.
ret_contact_type	String		Indicates the method or type of contact used for the release task.
ret_correlation_display	String		Displays the identifier or description of correlated records.
ret_correlation_id	String		Stores the correlation identifier used for linking related records.
ret_delivery_plan	String		References the delivery plan associated with the release task.
ret_delivery_plan_link	String		Provides a link to the related delivery plan record.
ret_delivery_task	String		References the delivery task related to the release task.
ret_delivery_task_link	String		Provides a link to the related delivery task record.
ret_description	String		Contains a detailed description of the release task.
ret_documentation	String		Holds relevant documentation or attachments related to the task.
ret_due_date	Datetime		Specifies the due date and time for completing the release task.
ret_escalation	Int		Indicates the current escalation level of the release task.
ret_expected_start	Datetime		Specifies when work on the release task is expected to begin.
ret_feature	String		References the release feature that this task is part of.
ret_feature_link	String		Provides a link to the related release feature record.
ret_follow_up	Datetime		Specifies the follow-up date for review or continuation of the release task.
ret_group_list	String		Lists all groups associated with the release task.
ret_impact	Int		Indicates the business or technical impact level of the release task.
ret_knowledge	Bool		Specifies whether this release task should generate a knowledge article.
ret_location	String		References the location related to the release task.
ret_location_link	String		Provides a link to the related location record.
ret_made_sla	Bool		Indicates whether the release task met its SLA target.
ret_notes	String		Contains additional notes or observations for the release task.
ret_number	String		Provides the unique number assigned to identify the release task.
ret_opened_at	Datetime		Specifies when the release task was opened in the system.
ret_opened_by	String		References the user who opened or created the release task.
ret_opened_by_link	String		Provides a link to the record of the user who opened the task.
ret_order	Int		Defines the display or execution order of the release task.
ret_parent	String		References the parent record associated with this release task.
ret_parent_link	String		Provides a link to the parent record of the release task.
ret_percent_complete	Decimal		Shows the completion percentage of the release task.
ret_planned_end_date	Date		Specifies the planned end date of the release task.
ret_planned_start_date	Date		Specifies the planned start date of the release task.
ret_priority	Int		Indicates the priority level assigned to the release task.
ret_reassignment_count	Int		Tracks how many times the release task has been reassigned.
ret_rejection_goto	String		Specifies the next state or action if the release task is rejected.
ret_rejection_goto_link	String		Provides a link to the record representing the rejection state or action.
ret_route_reason	Int		Indicates the routing reason used during the task workflow.
ret_service_offering	String		References the service offering linked to the release task.
ret_service_offering_link	String		Provides a link to the record of the related service offering.
ret_short_description	String		Provides a concise summary of the release task.
ret_sla_due	Datetime		Specifies when the SLA target for the release task is due.
ret_state	Int		Indicates the current state of the release task, such as open or closed.
ret_sys_class_name	String		Defines the system class name that identifies the record type of the release task.
ret_sys_created_by	String		Shows the user who created the release task record.
ret_sys_created_on	Datetime		Records the date and time when the release task record was created.
ret_sys_domain	String		Specifies the domain to which the release task belongs.
ret_sys_domain_path	String		Defines the hierarchical domain path associated with the release task.
ret_sys_mod_count	Int		Tracks the number of times the release task record has been modified.
ret_sys_tags	String		Lists tags applied to the release task for organization or filtering.
ret_sys_updated_by	String		Shows the user who last updated the release task record.
ret_sys_updated_on	Datetime		Records the date and time when the release task record was last updated.
ret_task_effective_number	String		Displays an alternate tracking number used for release task management.
ret_time_worked	String		Shows the total time logged for work completed on the release task.
ret_type	String		Indicates the type of release task, such as development or testing.
ret_u_comments	String		Contains user-defined comments specific to the release task.
ret_u_some_test_field	String		Stores data for a custom field used for testing or configuration.
ret_universal_request	String		References a related universal request linked to the release task.
ret_universal_request_link	String		Provides a link to the record of the related universal request.
ret_upon_approval	String		Defines the action taken once the release task is approved.
ret_upon_reject	String		Defines the action triggered when the release task is rejected.
ret_urgency	Int		Indicates how urgently the release task needs to be addressed.
ret_user_input	String		Captures additional user input data relevant to the release task.
ret_variables	String		Contains variable data or parameters used for the release task.
ret_watch_list	String		Lists users who receive notifications for updates to the release task.
ret_wf_activity	String		References the workflow activity associated with the release task.
ret_wf_activity_link	String		Provides a link to the related workflow activity record.
ret_work_end	Datetime		Specifies the date and time when work on the release task ended.
ret_work_notes	String		Contains work notes documenting progress and updates on the release task.
ret_work_notes_list	String		Lists all work notes recorded throughout the task lifecycle.
ret_work_start	Datetime		Specifies the date and time when work on the release task began.
ret_workflow_state	String		Indicates the current workflow state of the release task within the release process.

report_home_details

Displays report home page configurations, including layout, ownership, and accessible reports.

Columns


Name	Type	References	Description
rep_sys_id	String		Provides the system identifier (sys_id) for this report definition used on the homepage.
rep_additional_groupby	String		Specifies an additional field to group the report data by.
rep_aggregate	String		Defines the aggregation operation to apply, such as sum, count, or average.
rep_aggregation_source	String		Indicates whether aggregation is performed on the source table or a derived dataset.
rep_allow_data_label_overlap	Bool		Allows data labels to overlap when enabled.
rep_apply_alias	Bool		Applies column aliases to headings and legends when enabled.
rep_axis_max_color	String		Sets the color used when a value reaches the axis maximum.
rep_axis_max_color_link	String		Provides a link to the record or definition for the axis maximum color.
rep_axis_min_color	String		Sets the color used when a value reaches the axis minimum.
rep_axis_min_color_link	String		Provides a link to the record or definition for the axis minimum color.
rep_bar_unstack	Bool		Displays stacked series as separate bars when enabled.
rep_chart_background_color	String		Specifies the chart background color.
rep_chart_background_color_link	String		Provides a link to the background color reference.
rep_chart_border_color	String		Specifies the chart border color.
rep_chart_border_color_link	String		Provides a link to the border color reference.
rep_chart_border_radius	Int		Sets the corner radius for the chart border.
rep_chart_border_width	Int		Sets the thickness of the chart border.
rep_chart_height	Int		Defines the chart height in pixels.
rep_chart_size	String		Selects a predefined chart size profile.
rep_chart_subtitle	String		Provides the chart subtitle text.
rep_chart_subtitle_color	String		Specifies the color of the chart subtitle.
rep_chart_subtitle_color_link	String		Provides a link to the subtitle color reference.
rep_chart_subtitle_size	Int		Sets the font size of the chart subtitle.
rep_chart_subtitle_style	String		Applies a style (for example, italic) to the chart subtitle.
rep_chart_title	String		Provides the chart title text.
rep_chart_title_color	String		Specifies the color of the chart title.
rep_chart_title_color_link	String		Provides a link to the title color reference.
rep_chart_title_size	Int		Sets the font size of the chart title.
rep_chart_title_style	String		Applies a style (for example, bold) to the chart title.
rep_chart_title_x_position	Int		Offsets the chart title horizontally.
rep_chart_title_y_position	Int		Offsets the chart title vertically.
rep_chart_width	Int		Defines the chart width in pixels.
rep_color	String		Specifies a primary color used by the chart.
rep_color_link	String		Provides a link to the primary color reference.
rep_color_palette	String		Specifies the palette to use for multi-series charts.
rep_color_palette_link	String		Provides a link to the color palette definition.
rep_colors	String		Lists custom colors for series or categories.
rep_column	String		Specifies the primary column used for charting or grouping.
rep_compute_percent	String		Defines how to compute percentages (for example, of row, of column).
rep_content	String		Stores serialized content or settings specific to the report.
rep_created_by_user	String		References the user who originally created the report.
rep_created_by_user_link	String		Provides a link to the creator's user record.
rep_custom_chart_size	Bool		Enables custom chart width and height when selected.
rep_custom_chart_title_position	Bool		Enables manual positioning of the chart title when selected.
rep_custom_config	String		Holds advanced configuration in serialized format.
rep_decimal_precision	Int		Specifies the number of decimal places for numeric values.
rep_description	String		Provides a brief description of the report's purpose.
rep_direction	String		Controls sort direction or layout direction, depending on chart type.
rep_display_column_lines	Bool		Shows column separator lines in tabular outputs.
rep_display_grid	Bool		Displays a background grid on the chart when enabled.
rep_display_row_lines	Bool		Shows row separator lines in tabular outputs.
rep_donut_width_percent	Int		Defines the thickness of a donut chart as a percentage.
rep_end_time	String		Sets an end time filter for time-based reports.
rep_exp_report_attrs	Bool		Includes additional report attributes in exported output when enabled.
rep_field	String		Specifies the primary field to visualize or aggregate.
rep_field_list	String		Lists fields included in the report.
rep_filter	String		Stores the encoded filter conditions applied to the report.
rep_from	Int		Defines the lower bound for axis scaling or data range, when applicable.
rep_funnel_neck_percent	Int		Sets the funnel chart neck width as a percentage.
rep_gauge_autoscale	Bool		Automatically scales the gauge min/max values when enabled.
rep_group	String		References a group used for report access or organization.
rep_group_link	String		Provides a link to the related group record.
rep_import_table	String		References the import set or table used to load report data.
rep_import_table_link	String		Provides a link to the related import table record.
rep_interval	String		Defines the time bucketing interval (for example, day, week, month).
rep_is_published	Bool		Indicates whether the report is published and visible to others.
rep_is_real_time	Bool		Indicates whether the report renders with real-time data.
rep_is_scheduled	Bool		Indicates whether the report is scheduled for distribution.
rep_legend_align_columns	Bool		Aligns legend items into columns when enabled.
rep_legend_background_color	String		Specifies the legend background color.
rep_legend_background_color_link	String		Provides a link to the legend background color reference.
rep_legend_border_color	String		Specifies the legend border color.
rep_legend_border_color_link	String		Provides a link to the legend border color reference.
rep_legend_border_radius	Int		Sets the legend border corner radius.
rep_legend_border_width	Int		Defines the legend border thickness.
rep_legend_horizontal_alignment	String		Positions the legend horizontally (for example, left, center, right).
rep_legend_items_left_align	Bool		Left aligns legend items when enabled.
rep_legend_vertical_alignment	String		Positions the legend vertically (for example, top, middle, bottom).
rep_list_ui_view	String		References a List UI view used for tabular rendering.
rep_list_ui_view_link	String		Provides a link to the related List UI view.
rep_location_field	String		Identifies the field containing location values for mapping.
rep_lower_limit	Int		Defines the lower bound used for axes, gauges, or thresholds.
rep_map	String		References the map configuration used by the report.
rep_map_link	String		Provides a link to the related map configuration.
rep_map_source	String		Specifies the data source used for mapping.
rep_map_source_link	String		Provides a link to the referenced map source.
rep_orderby_list	String		Lists fields used to order results.
rep_other_threshold	Int		Sets the threshold where smaller categories roll up into 'Other'.
rep_others	String		Defines the label or handling for 'Other' aggregated categories.
rep_page_hdrftr	String		References page header/footer settings for print or export.
rep_page_hdrftr_link	String		Provides a link to the page header/footer configuration.
rep_pivot_expanded	Bool		Expands pivot groups by default when enabled.
rep_report_drilldown	String		Specifies the drilldown behavior or target when clicking results.
rep_report_drilldown_link	String		Provides a link to the drilldown configuration.
rep_report_source	String		References the table or view used as the primary data source.
rep_report_source_link	String		Provides a link to the data source definition.
rep_roles	String		Lists roles required to view or manage the report.
rep_row	String		Specifies the row field for matrices or pivot tables.
rep_sc_groupby_item_id	String		References the Service Catalog item used for group-by.
rep_sc_groupby_variable_id	String		References the Service Catalog variable used for group-by.
rep_sc_stackby_item_id	String		References the Service Catalog item used for stack-by.
rep_sc_stackby_variable_id	String		References the Service Catalog variable used for stack-by.
rep_score_color	String		Specifies the color used for score or KPI indicators.
rep_score_color_link	String		Provides a link to the score color reference.
rep_series_name_text	String		Overrides the series name label displayed on the chart.
rep_set_color	String		Assigns a color to the current series, set, or segment.
rep_show_chart_border	Bool		Shows the chart border when enabled.
rep_show_chart_data_label	Bool		Shows data labels on the chart when enabled.
rep_show_chart_title	String		Controls whether to display the chart title ('true'/'false').
rep_show_chart_total	Bool		Displays a total value where supported when enabled.
rep_show_data_label_position_middle	Bool		Positions data labels in the middle when enabled.
rep_show_empty	Bool		Includes empty categories or series when enabled.
rep_show_geographical_label	Bool		Displays geographic labels on maps when enabled.
rep_show_legend	Bool		Displays the chart legend when enabled.
rep_show_legend_border	Bool		Displays a border around the legend when enabled.
rep_show_marker	Bool		Shows point markers on line or area charts when enabled.
rep_show_zero	Bool		Displays zero values explicitly when enabled.
rep_source_type	String		Indicates the source type (for example, table, dataset, script).
rep_start_time	String		Sets a start time filter for time-based reports.
rep_style_config	String		Contains serialized styling configuration.
rep_sumfield	String		Specifies the field to sum when aggregation requires it.
rep_sys_class_name	String		Indicates the system class associated with the report record.
rep_sys_created_by	String		Shows the user who created the report record.
rep_sys_created_on	Datetime		Records when the report record was created.
rep_sys_mod_count	Int		Tracks how many times the report record has been modified.
rep_sys_name	String		Stores the internal name of the report record.
rep_sys_package	String		References the application package that provides this report.
rep_sys_package_link	String		Provides a link to the package record.
rep_sys_policy	String		Indicates any system policy applied to this record.
rep_sys_scope	String		References the application scope for this report.
rep_sys_scope_link	String		Provides a link to the scope record.
rep_sys_tags	String		Lists tags applied to the report record.
rep_sys_update_name	String		Shows the update name used for source control or updates.
rep_sys_updated_by	String		Shows the user who last updated the report record.
rep_sys_updated_on	Datetime		Records when the report record was last updated.
rep_table	String		Specifies the table queried by the report.
rep_title	String		Provides the display title for the report widget.
rep_title_horizontal_alignment	String		Aligns the title horizontally (left, center, right).
rep_title_vertical_alignment	String		Aligns the title vertically (top, middle, bottom).
rep_to	Int		Defines the upper bound for axis scaling or data range, when applicable.
rep_trend_field	String		Specifies the field used to calculate trends.
rep_type	String		Defines the report visualization type (for example, bar, pie, list).
rep_upper_limit	Int		Defines the upper limit used for axes, gauges, or thresholds.
rep_use_color_heatmap	Bool		Enables heatmap coloring where supported.
rep_use_null_in_trend	Bool		Includes null values in trend calculations when enabled.
rep_user	String		References the owner or primary user of the report.
rep_x_axis_allow_decimals	Bool		Allows decimals on the X-axis when enabled.
rep_x_axis_display_grid	Bool		Displays a grid along the X-axis when enabled.
rep_x_axis_grid_color	String		Specifies the grid line color for the X-axis.
rep_x_axis_grid_color_link	String		Provides a link to the X-axis grid color reference.
rep_x_axis_grid_dotted	Bool		Renders X-axis grid lines as dotted when enabled.
rep_x_axis_grid_width	Int		Sets the width of X-axis grid lines.
rep_x_axis_label_bold	Bool		Renders X-axis labels in bold when enabled.
rep_x_axis_label_color	String		Specifies the color of X-axis labels.
rep_x_axis_label_color_link	String		Provides a link to the X-axis label color reference.
rep_x_axis_label_size	Int		Sets the font size for X-axis labels.
rep_x_axis_label_tilt	String		Tilts or rotates X-axis labels by the specified amount.
rep_x_axis_opposite	Bool		Places the X-axis on the opposite side when enabled.
rep_x_axis_title	String		Provides the title text for the X-axis.
rep_x_axis_title_bold	Bool		Renders the X-axis title in bold when enabled.
rep_x_axis_title_color	String		Specifies the color of the X-axis title.
rep_x_axis_title_color_link	String		Provides a link to the X-axis title color reference.
rep_x_axis_title_size	Int		Sets the font size for the X-axis title.
rep_y_axis_allow_decimals	Bool		Allows decimals on the Y-axis when enabled.
rep_y_axis_display_grid	Bool		Displays a grid along the Y-axis when enabled.
rep_y_axis_from	Int		Sets the starting value for the Y-axis.
rep_y_axis_grid_color	String		Specifies the grid line color for the Y-axis.
rep_y_axis_grid_color_link	String		Provides a link to the Y-axis grid color reference.
rep_y_axis_grid_dotted	Bool		Renders Y-axis grid lines as dotted when enabled.
rep_y_axis_grid_width	Int		Sets the width of Y-axis grid lines.
rep_y_axis_label_bold	Bool		Renders Y-axis labels in bold when enabled.
rep_y_axis_label_color	String		Specifies the color of Y-axis labels.
rep_y_axis_label_color_link	String		Provides a link to the Y-axis label color reference.
rep_y_axis_label_size	Int		Sets the font size for Y-axis labels.
rep_y_axis_label_tilt	String		Tilts or rotates Y-axis labels by the specified amount.
rep_y_axis_opposite	Bool		Places the Y-axis on the opposite side when enabled.
rep_y_axis_title	String		Provides the title text for the Y-axis.
rep_y_axis_title_bold	Bool		Renders the Y-axis title in bold when enabled.
rep_y_axis_title_color	String		Specifies the color of the Y-axis title.
rep_y_axis_title_color_link	String		Provides a link to the Y-axis title color reference.
rep_y_axis_title_size	Int		Sets the font size for the Y-axis title.
rep_y_axis_to	Int		Sets the ending value for the Y-axis.
meta_sys_id	String		Provides the sys_id of the metadata record associated with the report.
meta_sys_class_name	String		Indicates the system class for the associated metadata record.
meta_sys_created_by	String		Shows the user who created the metadata record.
meta_sys_created_on	Datetime		Records when the metadata record was created.
meta_sys_mod_count	Int		Tracks how many times the metadata record has been modified.
meta_sys_name	String		Stores the internal name of the metadata record.
meta_sys_package	String		References the application package for the metadata.
meta_sys_package_link	String		Provides a link to the metadata's package record.
meta_sys_policy	String		Indicates any system policy applied to the metadata.
meta_sys_scope	String		References the application scope for the metadata.
meta_sys_scope_link	String		Provides a link to the metadata's scope record.
meta_sys_tags	String		Lists tags applied to the metadata record.
meta_sys_update_name	String		Shows the update name associated with the metadata.
meta_sys_updated_by	String		Shows the user who last updated the metadata record.
meta_sys_updated_on	Datetime		Records when the metadata record was last updated.
stat_sys_id	String		Provides the sys_id of the statistics record for this report.
stat_average_execution_duration	Int		Shows the average duration to execute the report.
stat_number_executions_homepage	Int		Counts how many times the report ran from the homepage.
stat_number_executions_schedule	Int		Counts scheduled executions of the report.
stat_number_executions_total	Int		Shows the total number of report executions.
stat_recent_avg_execution_duration	Int		Shows the recent average execution duration over a rolling window.
stat_recent_number_executions	Int		Counts recent executions over a rolling window.
stat_report_sys_id	String		References the sys_id of the report associated with these stats.
stat_report_sys_id_link	String		Provides a link to the report record referenced by the stats.
stat_sys_created_by	String		Shows the user who created the statistics record.
stat_sys_created_on	Datetime		Records when the statistics record was created.
stat_sys_mod_count	Int		Tracks how many times the statistics record has been modified.
stat_sys_tags	String		Lists tags applied to the statistics record.
stat_sys_updated_by	String		Shows the user who last updated the statistics record.
stat_sys_updated_on	Datetime		Records when the statistics record was last updated.
stat_total_executions_duration	Int		Sums the total time spent executing the report across all runs.
stat_widget_sys_id	String		References the sys_id of the widget where the report is rendered.
stat_widget_sys_id_link	String		Provides a link to the related widget record.

sc_request_metric

Aggregates metrics for service requests, including completion rates and fulfillment times.

Columns


Name	Type	References	Description
scr_sys_id	String		Provides the system identifier (sys_id) for the service request record used for tracking and reporting.
scr_active	Bool		Indicates whether the service request is currently active and being worked on.
scr_activity_due	Datetime		Specifies when the next activity or workflow step for the request is due.
scr_additional_assignee_list	String		Lists additional users assigned to collaborate on fulfilling the request.
scr_approval	String		Shows the current approval state of the service request, such as pending, approved, or rejected.
scr_approval_history	String		Captures the full approval trail for the request, including approvers and timestamps.
scr_approval_set	Datetime		Records when the approval state was most recently set or changed.
scr_assigned_to	String		Identifies the primary user responsible for fulfilling this service request.
scr_assigned_to_link	String		Provides a link to the user record assigned to the request.
scr_assignment_group	String		References the group responsible for processing or fulfilling the request.
scr_assignment_group_link	String		Provides a link to the assignment group record.
scr_business_duration	Long		Captures the total business time spent on the request, excluding non-working hours.
scr_business_service	String		References the business service that the request supports or affects.
scr_business_service_link	String		Provides a link to the related business service record.
scr_calendar_duration	Long		Shows the total elapsed time from creation to completion, including non-business hours.
scr_calendar_stc	Int		Stores the elapsed calendar time in seconds for analytics and reporting.
scr_close_notes	String		Contains final notes or closure remarks entered when the request was completed.
scr_closed_at	Datetime		Records the date and time when the service request was closed.
scr_closed_by	String		Identifies the user who closed the service request.
scr_closed_by_link	String		Provides a link to the record of the user who closed the request.
scr_cmdb_ci	String		References the Configuration Item (CI) related to this service request.
scr_cmdb_ci_link	String		Provides a link to the CI record associated with the request.
scr_comments	String		Captures user-entered comments or notes regarding the request.
scr_comments_and_work_notes	String		Stores both customer-visible comments and internal work notes for fulfillment tracking.
scr_company	String		References the company or business entity associated with the request.
scr_company_link	String		Provides a link to the associated company record.
scr_contact_type	String		Indicates the channel used to create the request, such as portal, email, or phone.
scr_correlation_display	String		Displays a human-readable correlation reference used to link the request with external systems.
scr_correlation_id	String		Stores the correlation identifier that connects the request to an external integration or process.
scr_delivery_address	String		Specifies the delivery address or location for items or services requested.
scr_delivery_plan	String		References the delivery plan that defines how the request will be fulfilled.
scr_delivery_plan_link	String		Provides a link to the delivery plan record.
scr_delivery_task	String		References the task responsible for delivering the requested item or service.
scr_delivery_task_link	String		Provides a link to the delivery task record.
scr_description	String		Provides a detailed explanation of the service request and its requirements.
scr_due_date	Datetime		Indicates the date and time by which the request is expected to be fulfilled.
scr_escalation	Int		Shows the escalation level of the request, influencing urgency and visibility.
scr_expected_start	Datetime		Specifies when work on the request is expected to begin.
scr_follow_up	Datetime		Sets a reminder or follow-up date to review or update the request.
scr_group_list	String		Lists all groups involved in processing or approving the request.
scr_impact	Int		Indicates the potential business impact level of the request.
scr_knowledge	Bool		Shows whether knowledge content was created or linked during fulfillment.
scr_location	String		References the location associated with the request, such as the requester's site or department.
scr_location_link	String		Provides a link to the associated location record.
scr_made_sla	Bool		Indicates whether the request met its defined Service Level Agreement (SLA) targets.
scr_number	String		Stores the automatically generated request number used for identification and tracking.
scr_opened_at	Datetime		Records when the service request was created or opened.
scr_opened_by	String		Identifies the user who created or submitted the request.
scr_opened_by_link	String		Provides a link to the user record of the requester.
scr_order	Int		Defines the display or processing order of this request in lists and workflows.
scr_parent	String		References the parent record to which this request is related.
scr_parent_interaction	String		References the originating interaction or contact that led to the request.
scr_parent_interaction_link	String		Provides a link to the parent interaction record.
scr_parent_link	String		Provides a link to the parent record.
scr_price	Decimal		Displays the price or cost associated with the requested items or services.
scr_priority	Int		Represents the request's priority level based on impact and urgency.
scr_reassignment_count	Int		Tracks how many times the request has been reassigned between users or groups.
scr_rejection_goto	String		Defines the action or stage the workflow should move to if the request is rejected.
scr_rejection_goto_link	String		Provides a link to the workflow element triggered upon rejection.
scr_request_state	String		Shows the high-level state of the request, such as requested, approved, or closed.
scr_requested_date	Date		Records the date when the service request was submitted.
scr_requested_for	String		Identifies the user for whom the service request was made.
scr_requested_for_link	String		Provides a link to the user record of the person the request was made for.
scr_route_reason	Int		Shows the routing reason or rule that determined how the request was assigned.
scr_service_offering	String		References the specific service offering associated with the request.
scr_service_offering_link	String		Provides a link to the service offering record.
scr_short_description	String		Provides a brief summary or title describing the service request.
scr_sla_due	Datetime		Specifies the date and time by which the SLA for this request must be met.
scr_special_instructions	String		Captures any special instructions or handling notes for fulfilling the request.
scr_stage	String		Shows the current workflow or fulfillment stage for the request.
scr_state	Int		Represents the current state, such as open, in progress, or closed.
scr_sys_class_name	String		Defines the record's system class, which controls behavior and form layout.
scr_sys_created_by	String		Indicates the user who created the service request record.
scr_sys_created_on	Datetime		Records when the service request record was first created.
scr_sys_domain	String		Specifies the domain to which this record belongs in multi-tenant deployments.
scr_sys_domain_path	String		Displays the hierarchical path of the record's domain.
scr_sys_mod_count	Int		Tracks how many times the request record has been modified.
scr_sys_tags	String		Stores metadata tags used for organizing and filtering the request.
scr_sys_updated_by	String		Indicates the user who last updated the service request record.
scr_sys_updated_on	Datetime		Records the timestamp of the most recent update.
scr_task_effective_number	String		Stores the effective task number used for tracking and reporting.
scr_time_worked	String		Displays the total time spent working on the service request.
scr_u_comments	String		Captures additional user comments related to the request.
scr_u_some_test_field	String		Represents a custom test field used for configuration or internal validation.
scr_universal_request	String		References a universal request record that consolidates multiple catalog or task actions.
scr_universal_request_link	String		Provides a link to the universal request record.
scr_upon_approval	String		Specifies the automated action performed when the request is approved.
scr_upon_reject	String		Specifies the automated action performed when the request is rejected.
scr_urgency	Int		Indicates how urgently the request must be fulfilled, contributing to priority calculation.
scr_user_input	String		Captures values entered by the user during request submission.
scr_variables	String		Stores all variable data and responses associated with the service request.
scr_watch_list	String		Lists users who receive notifications and updates about changes to the request.
scr_wf_activity	String		References the workflow activity currently executing for this request.
scr_wf_activity_link	String		Provides a link to the workflow activity record.
scr_work_end	Datetime		Records when fulfillment work on the request was completed.
scr_work_notes	String		Contains internal work notes added by fulfillers while processing the request.
scr_work_notes_list	String		Stores the list of all work notes associated with the request.
scr_work_start	Datetime		Records when work began on fulfilling the service request.
mi_sys_id	String		Stores the sys_id of the associated metric instance that measures timing and progress for this request.
mi_business_duration	Long		Captures the business time measured by the metric instance, excluding non-working hours.
mi_calculation_complete	Bool		Indicates whether the metric instance has finished calculating results.
mi_definition	String		References the metric definition that governs how this request is measured.
mi_definition_link	String		Provides a link to the metric definition record.
mi_duration	Long		Shows the total elapsed time measured by the metric instance, including non-business hours.
mi_end	Datetime		Records when the metric measurement ended for this request.
mi_field	String		Identifies the field the metric tracks on the request record.
mi_field_value	String		Displays the value of the tracked field at measurement time.
mi_id	String		Stores the identifier of the metric instance for auditing and correlation.
mi_start	Datetime		Records when the metric measurement began for this request.
mi_sys_created_by	String		Indicates the user who created the metric instance record.
mi_sys_created_on	Datetime		Records when the metric instance record was created.
mi_sys_mod_count	Int		Tracks how many times the metric instance record has been modified.
mi_sys_tags	String		Stores tags or metadata used to organize metric instance records.
mi_sys_updated_by	String		Indicates the user who last updated the metric instance record.
mi_sys_updated_on	Datetime		Records the timestamp of the most recent update to the metric instance.
mi_table	String		Specifies the table on which the metric instance was calculated.
mi_value	String		Stores the computed value or outcome of the metric for this request.
md_sys_id	String		Stores the sys_id of the metric definition that defines what is measured and how.
md_active	Bool		Indicates whether the metric definition is active and available for use.
md_description	String		Provides a human-readable description of the metric definition's purpose.
md_field	String		Identifies the field that the metric definition evaluates.
md_name	String		Stores the display name of the metric definition.
md_number	String		Stores the unique number assigned to the metric definition.
md_order	Int		Determines the execution or display order for metric definitions.
md_script	String		Contains script logic used to evaluate or calculate the metric.
md_sys_class_name	String		Defines the record's system class for the metric definition.
md_sys_created_by	String		Indicates the user who created the metric definition.
md_sys_created_on	Datetime		Records when the metric definition was first created.
md_sys_mod_count	Int		Tracks how many times the metric definition has been modified.
md_sys_name	String		Stores the internal name of the metric definition record.
md_sys_package	String		References the application package that delivers the metric definition.
md_sys_package_link	String		Provides a link to the application package record.
md_sys_policy	String		Indicates update or protection policy applied to the metric definition.
md_sys_scope	String		References the application scope that owns the metric definition.
md_sys_scope_link	String		Provides a link to the application scope record.
md_sys_tags	String		Stores tags or metadata for organizing metric definitions.
md_sys_update_name	String		Stores the unique update name used for source control and upgrades.
md_sys_updated_by	String		Indicates the user who last updated the metric definition.
md_sys_updated_on	Datetime		Records when the metric definition was most recently updated.
md_table	String		Specifies the table the metric definition applies to.
md_timeline	Bool		Indicates whether the metric should be displayed on timelines or visual progress views.
md_type	String		Specifies the type of metric, such as duration, state change, or custom calculation.

sc_request_sla

Monitors Service Level Agreement (SLA) compliance for service requests to verify adherence to target delivery times.

Columns


Name	Type	References	Description
taskslatable_sys_id	String		Provides the system identifier (sys_id) for the SLA record that tracks performance for the service request.
taskslatable_active	Bool		Indicates whether the SLA record is currently active and being measured against service targets.
taskslatable_business_duration	Long		Captures the total business time spent working toward SLA fulfillment, excluding non-working hours.
taskslatable_business_pause_duration	Long		Records the total amount of business time the SLA countdown was paused, such as when the request was on hold.
taskslatable_business_percentage	Decimal		Shows the percentage of business time elapsed relative to the SLA target.
taskslatable_business_time_left	Long		Displays the remaining business time available before the SLA breach threshold is reached.
taskslatable_duration	Long		Represents the total elapsed time, including both working and non-working hours, for SLA tracking.
taskslatable_end_time	Datetime		Specifies the date and time when SLA measurement ended, typically upon request closure.
taskslatable_has_breached	Bool		Indicates whether the SLA target was breached, meaning the defined time limit was exceeded.
taskslatable_original_breach_time	Datetime		Stores the initially calculated breach time for the SLA before any pauses or recalculations.
taskslatable_pause_duration	Long		Captures the total duration, in milliseconds, for which the SLA was paused.
taskslatable_pause_time	Datetime		Records the timestamp when the SLA was most recently paused.
taskslatable_percentage	Decimal		Displays the overall progress toward meeting the SLA goal as a percentage.
taskslatable_planned_end_time	Datetime		Specifies the planned or target end time based on the SLA definition.
taskslatable_schedule	String		References the schedule defining business hours used in SLA calculations.
taskslatable_schedule_link	String		Provides a link to the schedule record that determines the working time for SLA tracking.
taskslatable_sla	String		References the SLA definition applied to this request.
taskslatable_sla_link	String		Provides a link to the SLA definition record used for monitoring compliance.
taskslatable_stage	String		Indicates the current SLA stage, such as in progress, paused, or completed.
taskslatable_start_time	Datetime		Records when SLA tracking began for the service request.
taskslatable_sys_created_by	String		Identifies the user who created the SLA record.
taskslatable_sys_created_on	Datetime		Records when the SLA record was first created.
taskslatable_sys_mod_count	Int		Tracks how many times the SLA record has been modified.
taskslatable_sys_tags	String		Stores tags or metadata used for organizing and filtering SLA records.
taskslatable_sys_updated_by	String		Indicates the user who last updated the SLA record.
taskslatable_sys_updated_on	Datetime		Records the date and time when the SLA record was last updated.
taskslatable_task	String		References the service request or task associated with this SLA record.
taskslatable_task_link	String		Provides a link to the associated task or service request record.
taskslatable_time_left	Long		Displays the remaining time (in business and calendar hours) before the SLA is breached.
taskslatable_timezone	String		Specifies the time zone used for SLA calculations and timestamps.
scr_sys_id	String		Provides the sys_id for the service request record being monitored by the SLA.
scr_active	Bool		Indicates whether the service request is currently active and in progress.
scr_activity_due	Datetime		Specifies the due date and time for the next scheduled activity or step within the request workflow.
scr_additional_assignee_list	String		Lists additional users assigned to collaborate on fulfilling the request.
scr_approval	String		Shows the current approval status of the request, such as pending, approved, or rejected.
scr_approval_history	String		Stores a complete history of approval decisions and timestamps associated with the request.
scr_approval_set	Datetime		Records when the approval status was last set or updated.
scr_assigned_to	String		Identifies the user currently responsible for fulfilling the service request.
scr_assigned_to_link	String		Provides a link to the user record assigned to the request.
scr_assignment_group	String		References the group responsible for managing or resolving the request.
scr_assignment_group_link	String		Provides a link to the assignment group record associated with the request.
scr_business_duration	Long		Captures the total business time taken to process the request, excluding weekends and holidays.
scr_business_service	String		References the business service that this request supports or impacts.
scr_business_service_link	String		Provides a link to the business service record related to this request.
scr_calendar_duration	Long		Shows the total elapsed time, including both working and non-working hours, between request creation and completion.
scr_calendar_stc	Int		Represents the total calendar time, in seconds, between request creation and closure.
scr_close_notes	String		Contains final notes or remarks entered when the request was closed.
scr_closed_at	Datetime		Records when the service request was closed or completed.
scr_closed_by	String		Identifies the user who closed the service request.
scr_closed_by_link	String		Provides a link to the user record of the person who closed the request.
scr_cmdb_ci	String		References the Configuration Item (CI) related to the service request.
scr_cmdb_ci_link	String		Provides a link to the CI record associated with the request.
scr_comments	String		Captures user comments or notes related to the service request.
scr_comments_and_work_notes	String		Stores both public comments and internal work notes recorded during request processing.
scr_company	String		References the company or business entity associated with the request.
scr_company_link	String		Provides a link to the company record associated with the request.
scr_contact_type	String		Indicates how the request was submitted, such as via the portal, email, or phone.
scr_correlation_display	String		Displays a readable correlation reference for linking this request to other systems.
scr_correlation_id	String		Stores an identifier used to correlate this request with external systems or integrations.
scr_delivery_address	String		Specifies the address or location where the requested service or item will be delivered.
scr_delivery_plan	String		References the delivery plan outlining how the request will be fulfilled.
scr_delivery_plan_link	String		Provides a link to the delivery plan record.
scr_delivery_task	String		References the fulfillment task that delivers the requested service or item.
scr_delivery_task_link	String		Provides a link to the delivery task record associated with the request.
scr_description	String		Provides a detailed explanation of the service request, including purpose and scope.
scr_due_date	Datetime		Specifies the date and time by which the request should be fulfilled.
scr_escalation	Int		Represents the current escalation level of the request, used to track priority or urgency changes.
scr_expected_start	Datetime		Indicates when work on the request is expected to begin.
scr_follow_up	Datetime		Sets a follow-up date or reminder to review the request's progress.
scr_group_list	String		Lists all groups involved in handling, approving, or fulfilling the request.
scr_impact	Int		Indicates the level of business impact if the request is delayed or unresolved.
scr_knowledge	Bool		Shows whether knowledge content was created or linked as part of the request.
scr_location	String		References the location related to the requester or service delivery.
scr_location_link	String		Provides a link to the location record.
scr_made_sla	Bool		Indicates whether the request met its defined SLA target.
scr_number	String		Stores the unique request number automatically generated for identification and tracking.
scr_opened_at	Datetime		Records when the service request was created or opened.
scr_opened_by	String		Identifies the user who opened or submitted the request.
scr_opened_by_link	String		Provides a link to the user record of the requester.
scr_order	Int		Specifies the processing or display order of this request among related records.
scr_parent	String		References the parent record associated with this service request.
scr_parent_interaction	String		References the customer interaction that led to the creation of this request.
scr_parent_interaction_link	String		Provides a link to the parent interaction record.
scr_parent_link	String		Provides a link to the parent record in the request hierarchy.
scr_price	Decimal		Displays the total price or cost associated with the requested service or item.
scr_priority	Int		Represents the priority level of the request, based on urgency and impact.
scr_reassignment_count	Int		Tracks the number of times the request was reassigned to different users or groups.
scr_rejection_goto	String		Defines the next step or workflow stage if the request is rejected.
scr_rejection_goto_link	String		Provides a link to the workflow element handling rejection.
scr_request_state	String		Shows the current high-level state of the request, such as requested, approved, or completed.
scr_requested_date	Date		Indicates when the request was formally submitted.
scr_requested_for	String		Identifies the user for whom the service request was made.
scr_requested_for_link	String		Provides a link to the user record of the intended recipient.
scr_route_reason	Int		Shows the routing rule or reason determining how the request was assigned.
scr_service_offering	String		References the specific service offering associated with this request.
scr_service_offering_link	String		Provides a link to the service offering record.
scr_short_description	String		Provides a concise summary or title describing the request.
scr_sla_due	Datetime		Specifies the date and time by which the SLA target must be met for this request.
scr_special_instructions	String		Captures any special handling instructions or notes for the request.
scr_stage	String		Indicates the current workflow stage of the request, such as planning or fulfillment.
scr_state	Int		Represents the request's current state, such as open, in progress, or closed.
scr_sys_class_name	String		Defines the record's system class, determining its structure and workflow behavior.
scr_sys_created_by	String		Identifies the user who created the request record.
scr_sys_created_on	Datetime		Records when the service request record was first created.
scr_sys_domain	String		Specifies the domain to which the record belongs, used in domain-separated environments.
scr_sys_domain_path	String		Displays the full hierarchical path of the record's domain.
scr_sys_mod_count	Int		Tracks how many times the request record has been modified.
scr_sys_tags	String		Stores tags or metadata applied to the request for classification or filtering.
scr_sys_updated_by	String		Indicates the user who last modified the request record.
scr_sys_updated_on	Datetime		Records the date and time when the request record was last updated.
scr_task_effective_number	String		Stores the effective task number used for tracking and reporting.
scr_time_worked	String		Displays the total amount of time spent fulfilling the service request.
scr_u_comments	String		Captures additional comments or context provided by users or fulfillers.
scr_u_some_test_field	String		Represents a custom test field used for internal configuration or validation.
scr_universal_request	String		References a universal request record that groups multiple catalog or workflow actions.
scr_universal_request_link	String		Provides a link to the universal request record.
scr_upon_approval	String		Specifies the automated action that occurs when the request is approved.
scr_upon_reject	String		Specifies the automated action that occurs when the request is rejected.
scr_urgency	Int		Indicates how urgently the request needs to be fulfilled, helping determine priority.
scr_user_input	String		Captures the requester's input or selections provided during submission.
scr_variables	String		Stores variable data and form inputs associated with the request.
scr_watch_list	String		Lists users who receive notifications about updates or changes to the request.
scr_wf_activity	String		References the workflow activity currently executing for this request.
scr_wf_activity_link	String		Provides a link to the workflow activity record.
scr_work_end	Datetime		Records when work on fulfilling the service request was completed.
scr_work_notes	String		Contains internal work notes entered by fulfillers during the request lifecycle.
scr_work_notes_list	String		Stores all work notes associated with the request for audit and tracking.
scr_work_start	Datetime		Records when work on the service request began.

sc_req_item_metric

Tracks metrics for individual request items, such as processing duration and approval time.

Columns


Name	Type	References	Description
sci_sys_id	String		Provides the system identifier (sys_id) for the requested item, ensuring that each request record in the Service Catalog (SC) can be uniquely referenced.
sci_active	Bool		Indicates whether the requested item record is currently active and being processed.
sci_activity_due	Datetime		Specifies the date and time by which the next activity or task related to the request is due.
sci_additional_assignee_list	String		Lists additional users who have been assigned to assist with the requested item.
sci_approval	String		Displays the current approval status of the requested item, such as requested, approved, or rejected.
sci_approval_history	String		Stores a log of previous approvals, rejections, and related workflow actions for this requested item.
sci_approval_set	Datetime		Records when the approval status for the request was last set or modified.
sci_assigned_to	String		Identifies the user currently responsible for fulfilling or managing this requested item.
sci_assigned_to_link	String		Provides a link to the user record assigned to the requested item.
sci_assignment_group	String		Specifies the group responsible for handling or fulfilling the requested item.
sci_assignment_group_link	String		Provides a link to the group record associated with the requested item.
sci_backordered	Bool		Indicates whether the requested item has been backordered, typically due to unavailability or delayed provisioning.
sci_billable	Bool		Marks the item as billable, meaning costs will be allocated or invoiced to the requester or department.
sci_business_duration	Long		Shows the total business time spent on processing this requested item, excluding non-working hours.
sci_business_service	String		References the business service that this requested item supports or impacts.
sci_business_service_link	String		Provides a link to the business service record related to this request.
sci_calendar_duration	Long		Captures the total elapsed time, including non-business hours, between the request's start and completion.
sci_cat_item	String		References the catalog item from which this request was generated.
sci_cat_item_link	String		Provides a link to the catalog item record associated with the requested item.
sci_close_notes	String		Contains notes or comments added by the fulfiller at the time the request was closed.
sci_closed_at	Datetime		Records the date and time when the requested item was closed.
sci_closed_by	String		Indicates the user who closed the requested item record.
sci_closed_by_link	String		Provides a link to the user record of the person who closed the request.
sci_cmdb_ci	String		References the Configuration Item (CI) associated with this requested item.
sci_cmdb_ci_link	String		Provides a link to the CI record related to the request.
sci_comments	String		Captures general comments added to the requested item record.
sci_comments_and_work_notes	String		Stores both user comments and internal work notes related to the requested item's progress.
sci_company	String		References the company or organizational entity associated with this requested item.
sci_company_link	String		Provides a link to the company record tied to the request.
sci_configuration_item	String		Specifies the CI directly affected or provisioned by this request.
sci_configuration_item_link	String		Provides a link to the CI record referenced by this request.
sci_contact_type	String		Indicates the type of contact method used to initiate the request, such as email, phone, or portal.
sci_context	String		References the workflow or execution context associated with this requested item.
sci_context_link	String		Provides a link to the context record that tracks the item's workflow execution.
sci_correlation_display	String		Stores an external reference display name for correlating the request with other systems or integrations.
sci_correlation_id	String		Stores an external correlation identifier used to link this request to external systems or processes.
sci_delivery_plan	String		References the delivery plan defining the fulfillment sequence for this requested item.
sci_delivery_plan_link	String		Provides a link to the delivery plan record associated with the request.
sci_delivery_task	String		References the task that manages the delivery or provisioning of the item.
sci_delivery_task_link	String		Provides a link to the delivery task record.
sci_description	String		Contains a detailed description of the requested item, its purpose, or its specific requirements.
sci_due_date	Datetime		Specifies the date and time by which the requested item is expected to be completed.
sci_escalation	Int		Represents the current escalation level of the request, indicating its urgency or management attention.
sci_estimated_delivery	Datetime		Indicates the estimated delivery or completion date for the requested item.
sci_expected_start	Datetime		Specifies when work on this requested item is expected to begin.
sci_flow_context	String		References the Flow Designer context used to automate actions related to the request.
sci_flow_context_link	String		Provides a link to the flow context record that manages automation for this item.
sci_follow_up	Datetime		Specifies a date for follow-up actions or reminders related to the requested item.
sci_group_list	String		Lists all groups involved in processing or approving the requested item.
sci_impact	Int		Indicates the level of business impact if the requested item is delayed or not fulfilled.
sci_knowledge	Bool		Specifies whether knowledge content was created or linked as part of fulfilling this requested item.
sci_location	String		References the location associated with the request, such as the requester's site or department.
sci_location_link	String		Provides a link to the location record associated with the requested item.
sci_made_sla	Bool		Indicates whether the requested item met its defined Service Level Agreement (SLA) targets.
sci_number	String		Stores the unique request number automatically generated for this item.
sci_opened_at	Datetime		Records the date and time when the requested item was created or opened.
sci_opened_by	String		Indicates the user who initially opened or submitted the request.
sci_opened_by_link	String		Provides a link to the user record of the requester or submitter.
sci_order	Int		Defines the display order or sequence of this item relative to others in the request.
sci_order_guide	String		References the order guide that generated this request, if applicable.
sci_order_guide_link	String		Provides a link to the order guide record used to create the requested item.
sci_parent	String		References the parent record, such as a request or task, from which this item originates.
sci_parent_link	String		Provides a link to the parent record.
sci_price	Decimal		Indicates the price of the requested item as defined in the catalog configuration.
sci_priority	Int		Represents the priority of the request, usually derived from impact and urgency.
sci_quantity	Int		Specifies the number of units requested for this catalog item.
sci_reassignment_count	Int		Tracks how many times the requested item has been reassigned to different users or groups.
sci_recurring_frequency	String		Specifies the frequency of recurring charges or deliveries for the requested item.
sci_recurring_price	Decimal		Defines the recurring price that applies based on the set frequency.
sci_rejection_goto	String		Specifies the next step or handler when the request is rejected.
sci_rejection_goto_link	String		Provides a link to the rejection handling record or workflow stage.
sci_request	String		References the parent request record that contains this catalog item.
sci_request_link	String		Provides a link to the main request associated with this item.
sci_requested_for	String		Identifies the user for whom the item was requested.
sci_requested_for_link	String		Provides a link to the user record of the person for whom the item was requested.
sci_route_reason	Int		Indicates the routing reason or path used to direct the request through workflow stages.
sci_sc_catalog	String		References the SC that this requested item originates from.
sci_sc_catalog_link	String		Provides a link to the SC record.
sci_service_offering	String		References the specific service offering associated with this requested item.
sci_service_offering_link	String		Provides a link to the service offering record.
sci_short_description	String		Provides a concise summary of the requested item, displayed in lists and overviews.
sci_sla_due	Datetime		Indicates the due date and time for SLA compliance for this requested item.
sci_stage	String		Shows the current fulfillment or workflow stage of the requested item.
sci_state	Int		Represents the current state of the request, such as open, work in progress, or closed.
sci_sys_class_name	String		Defines the system class of the record, determining its structure and behavior in the platform.
sci_sys_created_by	String		Indicates the user who created the requested item record.
sci_sys_created_on	Datetime		Records the date and time when the requested item record was created.
sci_sys_domain	String		Specifies the domain the record belongs to, used for domain separation in multi-tenant setups.
sci_sys_domain_path	String		Provides the hierarchical path of the domain for the record.
sci_sys_mod_count	Int		Tracks the number of times the record has been modified.
sci_sys_tags	String		Stores metadata tags associated with the record for filtering or reporting.
sci_sys_updated_by	String		Indicates the user who last updated the requested item record.
sci_sys_updated_on	Datetime		Records the timestamp of the most recent update to the record.
sci_task_effective_number	String		Stores the effective task number used to reference this requested item in workflow or reporting.
sci_time_worked	String		Captures the total amount of time spent working on the requested item.
sci_u_comments	String		Stores additional user comments or internal notes related to the request.
sci_u_some_test_field	String		Represents a custom test or placeholder field used for internal configuration or testing.
sci_universal_request	String		References a universal request record that consolidates multiple catalog items or actions.
sci_universal_request_link	String		Provides a link to the universal request record.
sci_upon_approval	String		Specifies the action that occurs automatically when the requested item is approved.
sci_upon_reject	String		Specifies the action that occurs automatically when the requested item is rejected.
sci_urgency	Int		Indicates the urgency level of the requested item, influencing its overall priority.
sci_user_input	String		Captures user-provided input or answers to variables during submission.
sci_variables	String		Stores the variables and their values associated with this catalog request.
sci_watch_list	String		Lists users who receive updates or notifications about changes to this requested item.
sci_wf_activity	String		References the current workflow activity managing the requested item.
sci_wf_activity_link	String		Provides a link to the workflow activity record.
sci_work_end	Datetime		Records when work on the requested item was completed.
sci_work_notes	String		Contains internal work notes entered by fulfillers during request processing.
sci_work_notes_list	String		Stores the list of all work notes associated with the requested item.
sci_work_start	Datetime		Records when work on the requested item began.
mi_sys_id	String		References the sys_id for the metric instance related to this requested item.
mi_business_duration	Long		Measures the total business time taken to complete the request, excluding weekends and holidays.
mi_calculation_complete	Bool		Indicates whether metric calculation for this record has been completed.
mi_definition	String		References the metric definition used to evaluate this request's performance.
mi_definition_link	String		Provides a link to the metric definition record.
mi_duration	Long		Captures the total elapsed time, in milliseconds, between the start and end of the metric.
mi_end	Datetime		Specifies when metric measurement ended for this requested item.
mi_field	String		Indicates the specific field being tracked by the metric definition.
mi_field_value	String		Displays the current value of the field being measured.
mi_id	String		Represents a unique internal identifier for the metric instance.
mi_start	Datetime		Specifies when metric measurement began for this requested item.
mi_sys_created_by	String		Indicates the user who created the metric record.
mi_sys_created_on	Datetime		Records when the metric instance was first generated.
mi_sys_mod_count	Int		Tracks how many times the metric record has been modified.
mi_sys_tags	String		Stores tags or labels used for organizing or filtering metric data.
mi_sys_updated_by	String		Identifies the user who last modified the metric record.
mi_sys_updated_on	Datetime		Records when the metric record was last updated.
mi_table	String		Specifies the database table to which this metric instance applies.
mi_value	String		Displays the measured value captured for this metric instance.
md_sys_id	String		References the sys_id for the metric definition associated with this requested item.
md_active	Bool		Indicates whether the metric definition is active and in use.
md_description	String		Provides a description of the metric definition, explaining what it measures and why.
md_field	String		Identifies the field in the target table that this metric tracks.
md_name	String		Specifies the display name of the metric definition.
md_number	String		Represents the system-generated identifier number for the metric definition.
md_order	Int		Determines the order in which metrics are processed or displayed.
md_script	String		Contains the script logic used to calculate or validate the metric's results.
md_sys_class_name	String		Defines the system class for the metric definition record.
md_sys_created_by	String		Indicates the user who created the metric definition.
md_sys_created_on	Datetime		Records when the metric definition was created.
md_sys_mod_count	Int		Tracks the number of times the metric definition record has been modified.
md_sys_name	String		Stores the internal system name for the metric definition.
md_sys_package	String		References the application package that delivers the metric definition.
md_sys_package_link	String		Provides a link to the package record associated with the metric definition.
md_sys_policy	String		Specifies any system policies applied to the metric definition record.
md_sys_scope	String		Identifies the application scope that owns the metric definition.
md_sys_scope_link	String		Provides a link to the scope record.
md_sys_tags	String		Stores metadata tags used for organizing or searching metric definitions.
md_sys_update_name	String		Records the update set name that includes this metric definition change.
md_sys_updated_by	String		Indicates the user who last modified the metric definition.
md_sys_updated_on	Datetime		Records when the metric definition was last updated.
md_table	String		Specifies the database table associated with this metric definition.
md_timeline	Bool		Indicates whether the metric should be displayed on performance analytics timelines.
md_type	String		Defines the metric type, such as duration-based or state-based measurement.

sc_req_item_sla

Displays Service Level Agreement (SLA) compliance details for request items in the Service Catalog (SC).

Columns


Name	Type	References	Description
taskslatable_sys_id	String		Provides the system identifier (sys_id) for the SLA task record that tracks service-level compliance for each requested item.
taskslatable_active	Bool		Indicates whether the SLA record is currently active and being measured against defined service targets.
taskslatable_business_duration	Long		Captures the total business time spent toward fulfilling the SLA, excluding non-working hours such as weekends or holidays.
taskslatable_business_pause_duration	Long		Records the total business time during which the SLA countdown was paused, such as when the item was on hold.
taskslatable_business_percentage	Decimal		Shows the percentage of business time elapsed relative to the SLA target.
taskslatable_business_time_left	Long		Represents the remaining business time available before the SLA breach occurs.
taskslatable_duration	Long		Displays the total elapsed time, including both working and non-working hours, for the SLA tracking period.
taskslatable_end_time	Datetime		Specifies when the SLA measurement ended, typically when the request was completed or closed.
taskslatable_has_breached	Bool		Indicates whether the SLA target was breached, meaning the defined time limit was exceeded.
taskslatable_original_breach_time	Datetime		Stores the initially calculated breach time for the SLA before any adjustments or pauses.
taskslatable_pause_duration	Long		Captures the total amount of time the SLA was paused, regardless of business hours.
taskslatable_pause_time	Datetime		Indicates when the SLA was last paused, typically due to a status change or dependency.
taskslatable_percentage	Decimal		Displays the total progress toward the SLA target as a percentage, combining both business and calendar time.
taskslatable_planned_end_time	Datetime		Specifies the planned or target end time for the SLA based on its definition.
taskslatable_schedule	String		References the schedule used to calculate business hours for SLA measurement.
taskslatable_schedule_link	String		Provides a link to the schedule record defining working hours for the SLA.
taskslatable_sla	String		References the specific SLA definition applied to this requested item.
taskslatable_sla_link	String		Provides a link to the SLA definition record used for performance tracking.
taskslatable_stage	String		Indicates the current stage of the SLA, such as in progress, paused, or completed.
taskslatable_start_time	Datetime		Records when SLA tracking began for this requested item.
taskslatable_sys_created_by	String		Indicates the user who created the SLA task record.
taskslatable_sys_created_on	Datetime		Records when the SLA task record was first created.
taskslatable_sys_mod_count	Int		Tracks how many times the SLA record has been modified.
taskslatable_sys_tags	String		Stores tags or metadata for organizing and filtering SLA records.
taskslatable_sys_updated_by	String		Indicates the user who last updated the SLA task record.
taskslatable_sys_updated_on	Datetime		Records the date and time when the SLA task record was last modified.
taskslatable_task	String		References the catalog item or task that this SLA record monitors.
taskslatable_task_link	String		Provides a link to the associated task or catalog item record.
taskslatable_time_left	Long		Displays the remaining total time (business and calendar) before the SLA target is breached.
taskslatable_timezone	String		Specifies the time zone used for SLA time calculations and timestamps.
sci_sys_id	String		Provides the sys_id for the requested item associated with this SLA record.
sci_active	Bool		Indicates whether the requested item is active and currently being fulfilled.
sci_activity_due	Datetime		Specifies when the next activity or workflow step related to the request is due.
sci_additional_assignee_list	String		Lists additional users assigned to collaborate on fulfilling the request.
sci_approval	String		Shows the current approval state of the requested item, such as pending, approved, or rejected.
sci_approval_history	String		Contains the full approval history for the request, including approvers and timestamps.
sci_approval_set	Datetime		Records when the approval status was most recently set or changed.
sci_assigned_to	String		Identifies the user responsible for fulfilling this requested item.
sci_assigned_to_link	String		Provides a link to the user record assigned to the request.
sci_assignment_group	String		References the group responsible for handling or processing the request.
sci_assignment_group_link	String		Provides a link to the assignment group record.
sci_backordered	Bool		Indicates whether the requested item has been backordered due to lack of availability.
sci_billable	Bool		Specifies whether the requested item is billable and contributes to financial chargeback or cost recovery.
sci_business_duration	Long		Captures the total business time spent on fulfilling the requested item, excluding non-working hours.
sci_business_service	String		References the business service that the request supports or affects.
sci_business_service_link	String		Provides a link to the related business service record.
sci_calendar_duration	Long		Shows the total elapsed time from creation to completion of the requested item, including non-business hours.
sci_cat_item	String		References the catalog item that was requested through the SC.
sci_cat_item_link	String		Provides a link to the catalog item record associated with the request.
sci_close_notes	String		Contains final notes or closure remarks entered when the request was completed.
sci_closed_at	Datetime		Records the date and time when the requested item was marked as closed.
sci_closed_by	String		Identifies the user who closed the requested item record.
sci_closed_by_link	String		Provides a link to the record of the user who closed the request.
sci_cmdb_ci	String		References the Configuration Item (CI) related to the requested item.
sci_cmdb_ci_link	String		Provides a link to the CI record associated with this request.
sci_comments	String		Captures user-entered comments or notes regarding the requested item.
sci_comments_and_work_notes	String		Stores both customer-facing comments and internal work notes for tracking fulfillment progress.
sci_company	String		References the company or business entity linked to the request.
sci_company_link	String		Provides a link to the company record associated with this request.
sci_configuration_item	String		Specifies the CI being requested or affected.
sci_configuration_item_link	String		Provides a link to the CI record.
sci_contact_type	String		Indicates the channel or method used to create the request, such as portal, email, or phone.
sci_context	String		References the workflow context managing this request's execution.
sci_context_link	String		Provides a link to the context record in the workflow engine.
sci_correlation_display	String		Displays a human-readable correlation reference used to link this request with external systems.
sci_correlation_id	String		Stores the correlation identifier that connects this request to an external integration or process.
sci_delivery_plan	String		References the delivery plan defining how the request will be fulfilled.
sci_delivery_plan_link	String		Provides a link to the delivery plan record.
sci_delivery_task	String		References the task responsible for delivering the requested item.
sci_delivery_task_link	String		Provides a link to the delivery task record associated with the request.
sci_description	String		Provides a detailed explanation of the requested item and its fulfillment requirements.
sci_due_date	Datetime		Indicates the date and time when the requested item is expected to be fulfilled.
sci_escalation	Int		Shows the escalation level of the request, determining its urgency and visibility.
sci_estimated_delivery	Datetime		Displays the estimated delivery date for the requested item.
sci_expected_start	Datetime		Specifies when fulfillment work is expected to start.
sci_flow_context	String		References the Flow Designer context that automates this request's actions.
sci_flow_context_link	String		Provides a link to the flow context record.
sci_follow_up	Datetime		Sets a reminder or follow-up date for the requested item.
sci_group_list	String		Lists all groups involved in processing or approving the request.
sci_impact	Int		Indicates the potential business impact level of the requested item.
sci_knowledge	Bool		Shows whether knowledge content was created or linked during fulfillment.
sci_location	String		References the location tied to the request, such as the requester's site or department.
sci_location_link	String		Provides a link to the associated location record.
sci_made_sla	Bool		Indicates whether the request met its defined SLA targets.
sci_number	String		Stores the automatically generated request number used for identification and tracking.
sci_opened_at	Datetime		Records when the requested item was created or opened.
sci_opened_by	String		Identifies the user who opened or submitted the request.
sci_opened_by_link	String		Provides a link to the user record of the requester.
sci_order	Int		Defines the order in which this item appears in the request or workflow sequence.
sci_order_guide	String		References the order guide that generated this requested item.
sci_order_guide_link	String		Provides a link to the order guide record.
sci_parent	String		References the parent record that this requested item belongs to, such as a main request.
sci_parent_link	String		Provides a link to the parent record.
sci_price	Decimal		Displays the price associated with the requested item as configured in the catalog.
sci_priority	Int		Indicates the request's priority level based on its impact and urgency.
sci_quantity	Int		Specifies how many units of the catalog item were requested.
sci_reassignment_count	Int		Tracks how many times the request has been reassigned between users or groups.
sci_recurring_frequency	String		Defines how often recurring charges or deliveries occur for this requested item.
sci_recurring_price	Decimal		Specifies the recurring cost associated with the item based on its frequency.
sci_rejection_goto	String		Defines the action or stage the workflow should move to if the request is rejected.
sci_rejection_goto_link	String		Provides a link to the workflow element triggered upon rejection.
sci_request	String		References the parent request record containing this catalog item.
sci_request_link	String		Provides a link to the parent request record.
sci_requested_for	String		Identifies the user for whom the item was requested.
sci_requested_for_link	String		Provides a link to the user record of the person the request was made for.
sci_route_reason	Int		Shows the routing reason or rule that determined how the request was assigned.
sci_sc_catalog	String		References the SC from which this request originated.
sci_sc_catalog_link	String		Provides a link to the SC record.
sci_service_offering	String		References the specific service offering associated with the request.
sci_service_offering_link	String		Provides a link to the service offering record.
sci_short_description	String		Provides a brief summary or title describing the requested item.
sci_sla_due	Datetime		Specifies the date and time by which the SLA for this request must be met.
sci_stage	String		Shows the current workflow or fulfillment stage for this requested item.
sci_state	Int		Represents the request's current state, such as open, in progress, or closed.
sci_sys_class_name	String		Defines the record's system class, determining its structure and behavior in the platform.
sci_sys_created_by	String		Indicates the user who created the requested item record.
sci_sys_created_on	Datetime		Records when the requested item record was first created.
sci_sys_domain	String		Specifies the domain to which this record belongs in multi-tenant setups.
sci_sys_domain_path	String		Displays the hierarchical path of the record's domain.
sci_sys_mod_count	Int		Tracks how many times the record has been modified.
sci_sys_tags	String		Stores metadata tags used for organizing and filtering the requested item.
sci_sys_updated_by	String		Indicates the user who last updated the requested item record.
sci_sys_updated_on	Datetime		Records the timestamp of the most recent update.
sci_task_effective_number	String		Stores the effective task number used for tracking and reporting.
sci_time_worked	String		Displays the total time spent working on this requested item.
sci_u_comments	String		Captures additional comments added by the user or fulfiller.
sci_u_some_test_field	String		Represents a custom test field used for configuration or internal validation.
sci_universal_request	String		References a universal request record that consolidates multiple catalog actions.
sci_universal_request_link	String		Provides a link to the universal request record.
sci_upon_approval	String		Specifies the action performed automatically when the request is approved.
sci_upon_reject	String		Specifies the action performed automatically when the request is rejected.
sci_urgency	Int		Indicates how urgently the requested item must be fulfilled, contributing to priority calculation.
sci_user_input	String		Captures values entered by the user during request submission.
sci_variables	String		Stores all variable data and responses associated with this request.
sci_watch_list	String		Lists users who receive notifications or updates about changes to the request.
sci_wf_activity	String		References the workflow activity currently executing for this requested item.
sci_wf_activity_link	String		Provides a link to the workflow activity record.
sci_work_end	Datetime		Records when fulfillment work on this item was completed.
sci_work_notes	String		Contains internal work notes added by fulfillers while processing the request.
sci_work_notes_list	String		Stores the list of all work notes associated with this request.
sci_work_start	Datetime		Records when work began on fulfilling the requested item.

sc_task_metric

Provides task performance metrics for Service Catalog (SC) requests, highlighting efficiency and workload.

Columns


Name	Type	References	Description
sct_sys_id	String		Provides the system identifier (sys_id) for the SC task record, used for tracking and reporting.
sct_active	Bool		Indicates whether the task is currently active and being worked on.
sct_activity_due	Datetime		Specifies the date and time when the next activity related to the task is due.
sct_additional_assignee_list	String		Lists additional users assigned to assist in completing the task.
sct_approval	String		Shows the current approval status of the task, such as pending, approved, or rejected.
sct_approval_history	String		Contains the complete approval history, including approvers, actions, and timestamps.
sct_approval_set	Datetime		Records when the approval status was last set or updated.
sct_assigned_to	String		Identifies the user currently responsible for completing the task.
sct_assigned_to_link	String		Provides a link to the user record assigned to the task.
sct_assignment_group	String		References the group responsible for managing or resolving the task.
sct_assignment_group_link	String		Provides a link to the assignment group record.
sct_business_duration	Long		Captures the total business time spent on the task, excluding weekends and holidays.
sct_business_service	String		References the business service associated with the task or impacted by it.
sct_business_service_link	String		Provides a link to the business service record connected to the task.
sct_calendar_duration	Long		Shows the total elapsed time from task creation to completion, including non-working hours.
sct_calendar_stc	Int		Represents the elapsed calendar time in seconds for analysis and reporting.
sct_close_notes	String		Contains final notes or remarks added when the task was closed.
sct_closed_at	Datetime		Records when the task was completed or marked as closed.
sct_closed_by	String		Identifies the user who closed the task record.
sct_closed_by_link	String		Provides a link to the record of the user who closed the task.
sct_cmdb_ci	String		References the Configuration Item (CI) linked to the task.
sct_cmdb_ci_link	String		Provides a link to the CI record associated with the task.
sct_comments	String		Captures user-entered comments related to the task.
sct_comments_and_work_notes	String		Stores both customer-facing comments and internal work notes used for progress tracking.
sct_company	String		References the company or organization associated with the task.
sct_company_link	String		Provides a link to the company record.
sct_contact_type	String		Indicates how the task was created, such as through the portal, email, or workflow automation.
sct_correlation_display	String		Displays a readable correlation reference linking the task to external systems.
sct_correlation_id	String		Stores a correlation identifier used to associate the task with integrations or processes outside the platform.
sct_delivery_plan	String		References the delivery plan that outlines how the task will be fulfilled.
sct_delivery_plan_link	String		Provides a link to the delivery plan record.
sct_delivery_task	String		References the fulfillment task responsible for executing the related service request.
sct_delivery_task_link	String		Provides a link to the delivery task record.
sct_description	String		Provides a detailed explanation of the task and its purpose.
sct_due_date	Datetime		Indicates when the task is expected to be completed.
sct_escalation	Int		Represents the escalation level applied to the task, affecting priority or routing.
sct_expected_start	Datetime		Specifies when work on the task is scheduled to begin.
sct_follow_up	Datetime		Defines a date and time for a follow-up action or review of the task.
sct_group_list	String		Lists all groups involved in processing or approving the task.
sct_impact	Int		Indicates the business impact level associated with the task.
sct_knowledge	Bool		Shows whether the task resulted in creating or referencing a Knowledge Base (KB) article.
sct_location	String		References the location associated with the task, such as where the service is delivered.
sct_location_link	String		Provides a link to the location record.
sct_made_sla	Bool		Indicates whether the task met its Service Level Agreement (SLA) targets.
sct_number	String		Stores the unique task number automatically generated for tracking and identification.
sct_opened_at	Datetime		Records the timestamp when the task was created or opened.
sct_opened_by	String		Identifies the user who created or initiated the task.
sct_opened_by_link	String		Provides a link to the user record of the person who opened the task.
sct_order	Int		Defines the sequence or display order of this task in workflows or reports.
sct_parent	String		References the parent record, such as the associated service request or project.
sct_parent_link	String		Provides a link to the parent record associated with this task.
sct_priority	Int		Represents the task's priority level, determined by its impact and urgency.
sct_reassignment_count	Int		Tracks how many times the task has been reassigned to different users or groups.
sct_rejection_goto	String		Specifies the workflow stage or action triggered when the task is rejected.
sct_rejection_goto_link	String		Provides a link to the workflow element that handles rejections.
sct_request	String		References the service request associated with this task.
sct_request_item	String		References the specific catalog item or request item related to this task.
sct_request_item_link	String		Provides a link to the catalog item record associated with the task.
sct_request_link	String		Provides a link to the parent service request record.
sct_route_reason	Int		Indicates the routing reason or rule applied to determine task assignment.
sct_sc_catalog	String		References the SC associated with the task.
sct_sc_catalog_link	String		Provides a link to the SC record related to the task.
sct_service_offering	String		References the service offering that defines the type of service delivered through the task.
sct_service_offering_link	String		Provides a link to the related service offering record.
sct_short_description	String		Provides a concise summary or title describing the task.
sct_sla_due	Datetime		Specifies the date and time by which the SLA target must be met for this task.
sct_state	Int		Represents the current workflow state of the task, such as open, in progress, or closed.
sct_sys_class_name	String		Defines the record's system class, determining its behavior and form layout.
sct_sys_created_by	String		Identifies the user who created the task record.
sct_sys_created_on	Datetime		Records when the task record was first created.
sct_sys_domain	String		Specifies the domain the task belongs to, relevant in domain-separated environments.
sct_sys_domain_path	String		Displays the full hierarchical domain path for the record.
sct_sys_mod_count	Int		Tracks the number of times the task record has been modified.
sct_sys_tags	String		Stores tags or metadata used to organize or filter tasks.
sct_sys_updated_by	String		Identifies the user who last updated the task record.
sct_sys_updated_on	Datetime		Records the timestamp of the most recent update to the task record.
sct_task_effective_number	String		Stores the effective task number used in reporting or integration contexts.
sct_time_worked	String		Displays the total amount of time spent working on the task.
sct_u_comments	String		Captures user comments or additional context added during task processing.
sct_u_some_test_field	String		Represents a custom test field used for configuration or validation purposes.
sct_universal_request	String		References a universal request record grouping multiple catalog actions.
sct_universal_request_link	String		Provides a link to the universal request record.
sct_upon_approval	String		Specifies the automatic action performed when the task is approved.
sct_upon_reject	String		Specifies the automatic action performed when the task is rejected.
sct_urgency	Int		Indicates how urgently the task needs to be completed, used in priority calculation.
sct_user_input	String		Captures any user-provided input or selections made during task submission.
sct_variables	String		Stores variable data or responses associated with the task.
sct_watch_list	String		Lists users who receive notifications about task updates or changes.
sct_wf_activity	String		References the workflow activity currently being executed for this task.
sct_wf_activity_link	String		Provides a link to the workflow activity record.
sct_work_end	Datetime		Records when work on the task was completed.
sct_work_notes	String		Contains internal work notes added by fulfillers while processing the task.
sct_work_notes_list	String		Stores all work notes related to the task for auditing and tracking.
sct_work_start	Datetime		Records when work on the task began.
mi_sys_id	String		Provides the sys_id of the metric instance associated with this task's performance measurement.
mi_business_duration	Long		Captures the total business time measured for the task, excluding non-working hours.
mi_calculation_complete	Bool		Indicates whether the metric instance has finished calculating results for the task.
mi_definition	String		References the metric definition that determines how task performance is measured.
mi_definition_link	String		Provides a link to the metric definition record.
mi_duration	Long		Shows the total elapsed time tracked by the metric instance, including all hours.
mi_end	Datetime		Records the timestamp when the metric measurement ended.
mi_field	String		Specifies the field monitored by the metric instance on the task record.
mi_field_value	String		Displays the field's value captured during metric evaluation.
mi_id	String		Stores the identifier for the metric instance, used for auditing and correlation.
mi_start	Datetime		Records when the metric instance began measuring the task's progress.
mi_sys_created_by	String		Identifies the user who created the metric instance record.
mi_sys_created_on	Datetime		Records when the metric instance was first created.
mi_sys_mod_count	Int		Tracks how many times the metric instance has been modified.
mi_sys_tags	String		Stores tags or metadata used to organize metric instance records.
mi_sys_updated_by	String		Identifies the user who last updated the metric instance record.
mi_sys_updated_on	Datetime		Records the timestamp of the most recent update to the metric instance.
mi_table	String		Specifies the table on which the metric instance was calculated.
mi_value	String		Stores the computed value or result of the metric for this task.
md_sys_id	String		Provides the sys_id of the metric definition that specifies what is being measured.
md_active	Bool		Indicates whether the metric definition is active and currently in use.
md_description	String		Describes the purpose and logic behind the metric definition.
md_field	String		Specifies the field being evaluated by the metric definition.
md_name	String		Stores the display name of the metric definition.
md_number	String		Stores the unique number assigned to the metric definition.
md_order	Int		Determines the execution or display order of this metric definition.
md_script	String		Contains the script logic used to evaluate or compute the metric.
md_sys_class_name	String		Defines the record's system class for the metric definition.
md_sys_created_by	String		Identifies the user who created the metric definition.
md_sys_created_on	Datetime		Records when the metric definition was created.
md_sys_mod_count	Int		Tracks how many times the metric definition has been modified.
md_sys_name	String		Stores the internal system name of the metric definition record.
md_sys_package	String		References the application package that contains the metric definition.
md_sys_package_link	String		Provides a link to the application package record.
md_sys_policy	String		Specifies the update or protection policy applied to the metric definition.
md_sys_scope	String		References the application scope that owns the metric definition.
md_sys_scope_link	String		Provides a link to the scope record associated with the metric definition.
md_sys_tags	String		Stores tags or metadata used for organizing metric definitions.
md_sys_update_name	String		Stores the unique update name used for version control and upgrades.
md_sys_updated_by	String		Identifies the user who last modified the metric definition.
md_sys_updated_on	Datetime		Records when the metric definition was last updated.
md_table	String		Specifies the table to which the metric definition applies.
md_timeline	Bool		Indicates whether the metric should appear on timelines or performance dashboards.
md_type	String		Defines the metric type, such as duration, count, or state change.

sc_task_sla

Tracks Service Level Agreement (SLA) adherence for Service Catalog (SC) tasks to ensure timely completion and quality.

Columns


Name	Type	References	Description
taskslatable_sys_id	String		Provides the system identifier (sys_id) for the SLA record associated with this SC task.
taskslatable_active	Bool		Indicates whether the SLA record is currently active and being tracked against service targets.
taskslatable_business_duration	Long		Captures the total business time spent on the task in compliance with business hours, excluding weekends and holidays.
taskslatable_business_pause_duration	Long		Records the amount of business time during which the SLA countdown was paused, such as when the task was on hold.
taskslatable_business_percentage	Decimal		Displays the percentage of business time elapsed relative to the SLA target.
taskslatable_business_time_left	Long		Shows the remaining business time before the SLA breach threshold is reached.
taskslatable_duration	Long		Represents the total elapsed time for SLA tracking, including both business and non-business hours.
taskslatable_end_time	Datetime		Specifies when SLA measurement ended, typically when the task was closed.
taskslatable_has_breached	Bool		Indicates whether the SLA target was breached, meaning the defined completion time was exceeded.
taskslatable_original_breach_time	Datetime		Stores the original projected breach time before any SLA recalculations or pauses.
taskslatable_pause_duration	Long		Captures the total time, in milliseconds, for which the SLA countdown was paused.
taskslatable_pause_time	Datetime		Records the last time the SLA was paused for this task.
taskslatable_percentage	Decimal		Shows the overall progress toward SLA completion as a percentage of total time.
taskslatable_planned_end_time	Datetime		Specifies the planned or expected end time defined in the SLA agreement.
taskslatable_schedule	String		References the work schedule that determines the business hours used for SLA calculations.
taskslatable_schedule_link	String		Provides a link to the schedule record defining the business hours and time zone used in SLA evaluation.
taskslatable_sla	String		References the SLA definition applied to this task.
taskslatable_sla_link	String		Provides a link to the SLA definition record used for tracking performance.
taskslatable_stage	String		Indicates the current SLA stage, such as in progress, paused, or completed.
taskslatable_start_time	Datetime		Records when SLA tracking began for the task.
taskslatable_sys_created_by	String		Identifies the user who created the SLA record.
taskslatable_sys_created_on	Datetime		Records when the SLA record was first created.
taskslatable_sys_mod_count	Int		Tracks the number of times the SLA record has been modified.
taskslatable_sys_tags	String		Stores tags or metadata used to categorize and filter SLA records.
taskslatable_sys_updated_by	String		Identifies the user who last updated the SLA record.
taskslatable_sys_updated_on	Datetime		Records the date and time when the SLA record was last updated.
taskslatable_task	String		References the SC task linked to this SLA record.
taskslatable_task_link	String		Provides a link to the task record monitored by the SLA.
taskslatable_time_left	Long		Displays the remaining time, in business hours, before the SLA is breached.
taskslatable_timezone	String		Specifies the time zone used for SLA calculations and timestamps.
sct_sys_id	String		Provides the sys_id for the SC task record used to track fulfillment progress.
sct_active	Bool		Indicates whether the task is currently active and in progress.
sct_activity_due	Datetime		Specifies when the next scheduled activity or workflow step for the task is due.
sct_additional_assignee_list	String		Lists additional users assigned to collaborate on completing the task.
sct_approval	String		Shows the task's current approval status, such as requested, approved, or rejected.
sct_approval_history	String		Stores the complete history of approvals, including approvers, decisions, and timestamps.
sct_approval_set	Datetime		Records the date and time when the approval status was last updated.
sct_assigned_to	String		Identifies the user currently responsible for fulfilling the task.
sct_assigned_to_link	String		Provides a link to the user record assigned to the task.
sct_assignment_group	String		References the group responsible for managing or resolving the task.
sct_assignment_group_link	String		Provides a link to the assignment group record.
sct_business_duration	Long		Captures the total business time spent on the task, excluding non-working hours.
sct_business_service	String		References the business service associated with the task.
sct_business_service_link	String		Provides a link to the business service record connected to the task.
sct_calendar_duration	Long		Shows the total elapsed time from task creation to completion, including weekends and holidays.
sct_calendar_stc	Int		Represents the total calendar duration in seconds, used for analytics and reporting.
sct_close_notes	String		Contains closure notes or remarks entered when the task was completed.
sct_closed_at	Datetime		Records the date and time when the task was closed.
sct_closed_by	String		Identifies the user who closed the task.
sct_closed_by_link	String		Provides a link to the record of the user who closed the task.
sct_cmdb_ci	String		References the Configuration Item (CI) associated with the task.
sct_cmdb_ci_link	String		Provides a link to the CI record related to the task.
sct_comments	String		Captures user-entered comments related to the task.
sct_comments_and_work_notes	String		Stores both customer-facing comments and internal work notes used by fulfillers.
sct_company	String		References the company or organizational entity associated with the task.
sct_company_link	String		Provides a link to the company record related to the task.
sct_contact_type	String		Indicates how the task was initiated, such as through the service portal, email, or workflow automation.
sct_correlation_display	String		Displays a readable reference for correlating the task with external systems or processes.
sct_correlation_id	String		Stores a unique identifier linking the task to integrations or external records.
sct_delivery_plan	String		References the delivery plan that outlines fulfillment steps for the task.
sct_delivery_plan_link	String		Provides a link to the delivery plan record.
sct_delivery_task	String		References the related delivery task responsible for executing a service component.
sct_delivery_task_link	String		Provides a link to the delivery task record.
sct_description	String		Provides a detailed description of the task and its purpose.
sct_due_date	Datetime		Indicates the date and time when the task is expected to be completed.
sct_escalation	Int		Shows the escalation level, indicating whether the task has been elevated for faster resolution.
sct_expected_start	Datetime		Specifies when the task is expected to begin based on scheduling or workflow conditions.
sct_follow_up	Datetime		Defines a date for follow-up actions or reviews related to the task.
sct_group_list	String		Lists all groups that have participated in processing or approving the task.
sct_impact	Int		Represents the level of business impact if the task is delayed or unresolved.
sct_knowledge	Bool		Indicates whether the task resulted in creating or referencing a knowledge article.
sct_location	String		References the location associated with the task, such as the requester's site.
sct_location_link	String		Provides a link to the location record.
sct_made_sla	Bool		Indicates whether the task met its SLA targets.
sct_number	String		Stores the unique task number automatically generated for tracking purposes.
sct_opened_at	Datetime		Records the timestamp when the task was created or opened.
sct_opened_by	String		Identifies the user who created or initiated the task.
sct_opened_by_link	String		Provides a link to the user record of the person who opened the task.
sct_order	Int		Specifies the order in which this task appears or is processed in workflows.
sct_parent	String		References the parent record associated with the task, such as the service request.
sct_parent_link	String		Provides a link to the parent record in the hierarchy.
sct_priority	Int		Represents the task's priority, based on its urgency and impact.
sct_reassignment_count	Int		Tracks how many times the task has been reassigned between users or groups.
sct_rejection_goto	String		Specifies the workflow stage the process moves to when the task is rejected.
sct_rejection_goto_link	String		Provides a link to the workflow element triggered upon rejection.
sct_request	String		References the overall service request associated with this task.
sct_request_item	String		References the specific catalog item linked to the task.
sct_request_item_link	String		Provides a link to the catalog item record.
sct_request_link	String		Provides a link to the parent service request record.
sct_route_reason	Int		Displays the reason or rule used for routing the task to its assigned group.
sct_sc_catalog	String		References the SC associated with this task.
sct_sc_catalog_link	String		Provides a link to the SC record.
sct_service_offering	String		References the service offering that defines the type of service fulfilled through this task.
sct_service_offering_link	String		Provides a link to the related service offering record.
sct_short_description	String		Provides a concise summary describing the purpose of the task.
sct_sla_due	Datetime		Specifies the date and time by which the SLA target must be achieved for this task.
sct_state	Int		Represents the current workflow state, such as open, in progress, or closed.
sct_sys_class_name	String		Defines the system class for the record, determining its form and workflow behavior.
sct_sys_created_by	String		Identifies the user who created the task record.
sct_sys_created_on	Datetime		Records when the task record was created.
sct_sys_domain	String		Specifies the domain associated with this task record in domain-separated instances.
sct_sys_domain_path	String		Displays the hierarchical domain path for the record.
sct_sys_mod_count	Int		Tracks how many times the task record has been modified.
sct_sys_tags	String		Stores metadata tags used to organize or filter task records.
sct_sys_updated_by	String		Identifies the user who last updated the task record.
sct_sys_updated_on	Datetime		Records when the task record was last updated.
sct_task_effective_number	String		Stores the effective task number used for tracking and reporting.
sct_time_worked	String		Displays the total amount of time logged as work on the task.
sct_u_comments	String		Captures additional comments or notes added by users or fulfillers.
sct_u_some_test_field	String		Represents a custom test field used for configuration or internal validation.
sct_universal_request	String		References a universal request record grouping related catalog or workflow activities.
sct_universal_request_link	String		Provides a link to the universal request record.
sct_upon_approval	String		Defines the automatic action performed when the task is approved.
sct_upon_reject	String		Defines the automatic action performed when the task is rejected.
sct_urgency	Int		Indicates how urgently the task must be fulfilled, contributing to the priority calculation.
sct_user_input	String		Captures data entered by the user during task submission or updates.
sct_variables	String		Stores variable data or dynamic form inputs associated with the task.
sct_watch_list	String		Lists users who receive notifications about updates to this task.
sct_wf_activity	String		References the workflow activity currently executing for the task.
sct_wf_activity_link	String		Provides a link to the workflow activity record.
sct_work_end	Datetime		Records when work on the task was completed.
sct_work_notes	String		Contains internal work notes added by fulfillers during the task lifecycle.
sct_work_notes_list	String		Stores all work notes associated with the task for auditing and visibility.
sct_work_start	Datetime		Records when work on the task began.

security_acl_detail

Displays details about security Access Control List (ACL) rules, including permissions, conditions, and assigned roles.

Columns


Name	Type	References	Description
acl_sys_id	String		Provides the system identifier (sys_id) for the ACL record that defines specific security permissions.
acl_active	Bool		Indicates whether the ACL rule is currently active and enforced within the system.
acl_admin_overrides	Bool		Specifies whether system administrators can override this ACL rule regardless of its conditions.
acl_advanced	Bool		Indicates whether the ACL uses advanced scripting logic for evaluating permissions.
acl_condition	String		Defines the condition that must be met for the ACL to grant access, such as field values or record states.
acl_description	String		Provides a detailed description of the ACL's purpose and the access it controls.
acl_name	String		Stores the display name used to identify the ACL rule within the system.
acl_operation	String		Specifies the operation controlled by this ACL, such as read, write, create, or delete.
acl_operation_link	String		Provides a link to the record defining the operation type associated with this ACL.
acl_script	String		Contains a script that defines custom logic for determining whether access should be granted or denied.
acl_sys_class_name	String		Defines the record's system class, determining how this ACL behaves in the access control hierarchy.
acl_sys_created_by	String		Identifies the user who created the ACL record.
acl_sys_created_on	Datetime		Records when the ACL rule was first created.
acl_sys_mod_count	Int		Tracks how many times the ACL record has been modified since creation.
acl_sys_name	String		Stores the internal system name of the ACL rule used for backend reference.
acl_sys_package	String		References the application package that contains this ACL rule.
acl_sys_package_link	String		Provides a link to the package record where the ACL is defined.
acl_sys_policy	String		Specifies the update policy governing modifications to this ACL rule.
acl_sys_scope	String		References the application scope that owns this ACL rule.
acl_sys_scope_link	String		Provides a link to the scope record defining the application boundaries for this ACL.
acl_sys_tags	String		Stores tags or metadata applied to the ACL record for organization or filtering.
acl_sys_update_name	String		Stores the unique update name for version control and upgrade tracking of this ACL.
acl_sys_updated_by	String		Identifies the user who last modified the ACL rule.
acl_sys_updated_on	Datetime		Records when the ACL rule was last updated.
acl_type	String		Specifies the type of ACL, such as record-level or field-level access control.
acl_type_link	String		Provides a link to the record defining the ACL type.
aclrole_sys_id	String		Provides the sys_id for the ACL role record associated with the security rule.
aclrole_sys_class_name	String		Defines the system class for the ACL role record.
aclrole_sys_created_by	String		Identifies the user who created the ACL role entry.
aclrole_sys_created_on	Datetime		Records when the ACL role entry was first created.
aclrole_sys_mod_count	Int		Tracks the number of times the ACL role record has been updated.
aclrole_sys_name	String		Stores the system name of the ACL role used internally by the platform.
aclrole_sys_package	String		References the application package that includes this ACL role definition.
aclrole_sys_package_link	String		Provides a link to the package record containing the ACL role definition.
aclrole_sys_policy	String		Specifies the policy governing how the ACL role can be updated or modified.
aclrole_sys_scope	String		References the application scope that owns the ACL role definition.
aclrole_sys_scope_link	String		Provides a link to the scope record associated with the ACL role.
aclrole_sys_security_acl	String		References the ACL rule that this role grants access to.
aclrole_sys_security_acl_link	String		Provides a link to the ACL record associated with this role entry.
aclrole_sys_tags	String		Stores tags or metadata used to categorize the ACL role record.
aclrole_sys_update_name	String		Contains the unique update name for version tracking of the ACL role record.
aclrole_sys_updated_by	String		Identifies the user who last modified the ACL role record.
aclrole_sys_updated_on	Datetime		Records the timestamp of the most recent update to the ACL role record.
aclrole_sys_user_role	String		References the user role required to satisfy this ACL rule.
aclrole_sys_user_role_link	String		Provides a link to the user role record associated with the ACL role.
aclrole_transaction_id	String		Stores the transaction identifier that associates this ACL role with a specific change or session.

sn_bm_client_recommendation_view

Provides client recommendation insights for benchmarking and process improvement.

Columns


Name	Type	References	Description
re_sys_id	String		Provides the system identifier (sys_id) for the client recommendation record displayed in the view.
re_date	Date		Specifies the date when the recommendation was created or last evaluated.
re_evaluation	Bool		Indicates whether the recommendation has been evaluated or reviewed by the client.
re_recommendation	String		References the recommendation made for the client based on system analysis or performance insights.
re_recommendation_link	String		Provides a link to the detailed recommendation record for further information.
re_result	Bool		Shows whether the recommendation produced a positive or expected result after implementation.
re_score	Decimal		Displays the score or rating assigned to the recommendation, reflecting its effectiveness or priority.
re_sys_created_by	String		Identifies the user who created the client recommendation record.
re_sys_created_on	Datetime		Records the date and time when the recommendation record was created.
re_sys_mod_count	Int		Tracks how many times the recommendation record has been modified since creation.
re_sys_tags	String		Stores tags or metadata used to categorize or organize the recommendation record.
re_sys_updated_by	String		Identifies the user who last updated the recommendation record.
re_sys_updated_on	Datetime		Records when the recommendation record was last updated.
ri_sys_id	String		Provides the sys_id for the recommendation indicator record associated with the client recommendation.
ri_active	Bool		Indicates whether the recommendation indicator is active and currently used in evaluations.
ri_check_global	Bool		Specifies whether the indicator applies globally across all clients or only to a specific context.
ri_indicator	String		References the performance or health indicator used to generate the recommendation.
ri_indicator_link	String		Provides a link to the indicator record defining the measurement criteria.
ri_recommendation	String		References the recommendation associated with this indicator.
ri_recommendation_link	String		Provides a link to the recommendation record connected to the indicator.
ri_sys_class_name	String		Defines the system class of the recommendation indicator record.
ri_sys_created_by	String		Identifies the user who created the recommendation indicator record.
ri_sys_created_on	Datetime		Records when the recommendation indicator record was created.
ri_sys_mod_count	Int		Tracks how many times the indicator record has been modified.
ri_sys_name	String		Stores the system name of the recommendation indicator for backend reference.
ri_sys_package	String		References the application package that contains this recommendation indicator definition.
ri_sys_package_link	String		Provides a link to the package record where the indicator is defined.
ri_sys_policy	String		Specifies the update policy that governs modifications to the indicator record.
ri_sys_scope	String		References the application scope that owns this indicator record.
ri_sys_scope_link	String		Provides a link to the scope record associated with the indicator.
ri_sys_tags	String		Stores tags or labels applied to the indicator record for filtering or categorization.
ri_sys_update_name	String		Contains the unique update name used for version control of the indicator record.
ri_sys_updated_by	String		Identifies the user who last updated the indicator record.
ri_sys_updated_on	Datetime		Records the timestamp of the most recent update to the indicator record.
ri_weight	Decimal		Specifies the weight assigned to the indicator in the overall recommendation scoring calculation.
ra_sys_id	String		Provides the sys_id for the recommendation action record associated with client implementation.
ra_action_date	Datetime		Specifies the date when an action related to the recommendation was initiated.
ra_implementation_date	Datetime		Records the date when the recommendation was fully implemented.
ra_recommendation	String		References the recommendation linked to this action entry.
ra_recommendation_link	String		Provides a link to the recommendation record associated with the action.
ra_state	String		Indicates the current state of the action, such as pending, in progress, or completed.
ra_sys_created_by	String		Identifies the user who created the recommendation action record.
ra_sys_created_on	Datetime		Records when the recommendation action record was first created.
ra_sys_mod_count	Int		Tracks how many times the action record has been updated.
ra_sys_tags	String		Stores metadata or tags associated with the recommendation action record.
ra_sys_updated_by	String		Identifies the user who last updated the recommendation action record.
ra_sys_updated_on	Datetime		Records when the recommendation action record was last modified.

sp_page_widgets

Lists widgets used on Service Portal (SP) pages to help manage and optimize content layout.

Columns


Name	Type	References	Description
pg_sys_id	String		Provides the system identifier (sys_id) for the SP page record associated with the widget configuration.
pg_category	String		Specifies the category that groups related SP pages for organization or access control.
pg_css	String		Contains custom CSS code applied to the page for layout or design customization.
pg_draft	Bool		Indicates whether the page is in draft mode and not yet published for public use.
pg_dynamic_title_structure	String		Defines the structure or placeholders used for dynamically generating the page title.
pg_id	String		Stores the unique identifier assigned to the SP page for internal reference.
pg_internal	Bool		Specifies whether the page is intended for internal use only within the organization.
pg_omit_watcher	Bool		Indicates whether activity watchers should be excluded from notifications related to the page.
pg_public	Bool		Determines whether the page is accessible to the public without authentication.
pg_roles	String		Lists the user roles that have permission to view or edit this SP page.
pg_seo_script	String		References a script used for SEO enhancements on the page.
pg_seo_script_link	String		Provides a link to the SEO script record applied to the page.
pg_short_description	String		Provides a concise description of the page's purpose or content.
pg_sys_class_name	String		Defines the system class of the SP page record.
pg_sys_created_by	String		Identifies the user who created the SP page record.
pg_sys_created_on	Datetime		Records the date and time when the page record was created.
pg_sys_mod_count	Int		Tracks the number of modifications made to the page record.
pg_sys_name	String		Stores the system name used internally to reference the page.
pg_sys_package	String		References the application package that contains this page definition.
pg_sys_package_link	String		Provides a link to the package record associated with the page.
pg_sys_policy	String		Specifies the update policy controlling how the page can be modified or upgraded.
pg_sys_scope	String		References the application scope that owns the page configuration.
pg_sys_scope_link	String		Provides a link to the scope record defining the page's application boundaries.
pg_sys_tags	String		Stores tags used to categorize or organize the page record.
pg_sys_update_name	String		Stores the update name used for version control and system upgrades.
pg_sys_updated_by	String		Identifies the user who last updated the page record.
pg_sys_updated_on	Datetime		Records when the page record was last modified.
pg_title	String		Specifies the title of the SP page displayed to users.
pg_use_seo_script	Bool		Indicates whether the page applies the configured SEO script.
row_sys_id	String		Provides the sys_id for the layout row associated with the page design.
row_class_name	String		Specifies the CSS class name assigned to the row for styling and layout control.
row_order	Int		Defines the display order of the row within the page layout.
row_sp_column	String		References the column that belongs to this row within the page structure.
row_sp_column_link	String		Provides a link to the SP column record related to the row.
row_sp_container	String		References the container grouping this row within the page.
row_sp_container_link	String		Provides a link to the container record that holds this row.
row_sys_class_name	String		Defines the system class of the row record.
row_sys_created_by	String		Identifies the user who created the row record.
row_sys_created_on	Datetime		Records the date and time when the row was created.
row_sys_mod_count	Int		Tracks how many times the row record has been modified.
row_sys_name	String		Stores the internal system name for the row.
row_sys_package	String		References the application package containing the row configuration.
row_sys_package_link	String		Provides a link to the package record associated with the row.
row_sys_policy	String		Specifies the update policy for maintaining the row record.
row_sys_scope	String		References the scope that owns the row definition.
row_sys_scope_link	String		Provides a link to the scope record associated with the row.
row_sys_tags	String		Stores tags used for organizing or filtering row records.
row_sys_update_name	String		Contains the update name used for tracking changes to the row record.
row_sys_updated_by	String		Identifies the user who last modified the row record.
row_sys_updated_on	Datetime		Records when the row record was last updated.
con_sys_id	String		Provides the sys_id for the SP container record that groups rows and columns.
con_background_color	String		Specifies the background color applied to the container.
con_background_image	String		References the background image displayed within the container.
con_background_style	String		Defines how the background image or color is rendered within the container.
con_bootstrap_alt	Bool		Indicates whether an alternative Bootstrap layout style is used for the container.
con_class_name	String		Specifies the CSS class name assigned to the container for styling.
con_container_class_name	String		Defines additional CSS class names applied to the container.
con_name	String		Stores the display name of the container for identification within the layout.
con_order	Int		Determines the order of the container in the overall page hierarchy.
con_sp_page	String		References the SP page that contains this container.
con_sp_page_link	String		Provides a link to the SP page associated with the container.
con_subheader	Bool		Indicates whether the container functions as a subheader section within the page.
con_sys_class_name	String		Defines the system class of the container record.
con_sys_created_by	String		Identifies the user who created the container record.
con_sys_created_on	Datetime		Records when the container record was created.
con_sys_mod_count	Int		Tracks how many times the container record has been updated.
con_sys_name	String		Stores the internal system name used for the container record.
con_sys_package	String		References the application package containing the container definition.
con_sys_package_link	String		Provides a link to the package record associated with the container.
con_sys_policy	String		Specifies the policy controlling updates to the container record.
con_sys_scope	String		References the application scope that owns the container definition.
con_sys_scope_link	String		Provides a link to the scope record related to the container.
con_sys_tags	String		Stores tags used to organize or identify the container record.
con_sys_update_name	String		Contains the update name used for version tracking of the container record.
con_sys_updated_by	String		Identifies the user who last updated the container record.
con_sys_updated_on	Datetime		Records when the container record was last modified.
con_title	String		Specifies the title displayed for the container section on the page.
con_width	String		Defines the width of the container in the layout grid.
col_sys_id	String		Provides the sys_id for the column record that defines a section within a page row.
col_class_name	String		Specifies the CSS class name applied to the column for layout styling.
col_order	Int		Defines the display order of the column within its row.
col_size	Int		Indicates the column width based on the layout grid system.
col_size_lg	Int		Defines the column width for large screen sizes.
col_size_sm	Int		Defines the column width for small screen sizes.
col_size_xs	Int		Defines the column width for extra-small screen sizes.
col_sp_row	String		References the SP row that contains this column.
col_sp_row_link	String		Provides a link to the row record associated with the column.
col_sys_class_name	String		Defines the system class for the column record.
col_sys_created_by	String		Identifies the user who created the column record.
col_sys_created_on	Datetime		Records the date and time when the column record was created.
col_sys_mod_count	Int		Tracks how many times the column record has been modified.
col_sys_name	String		Stores the system name used internally for the column record.
col_sys_package	String		References the package that contains this column configuration.
col_sys_package_link	String		Provides a link to the package record related to the column.
col_sys_policy	String		Specifies the update policy governing column record modifications.
col_sys_scope	String		References the application scope that owns the column definition.
col_sys_scope_link	String		Provides a link to the scope record associated with the column.
col_sys_tags	String		Stores tags applied to the column record for organization.
col_sys_update_name	String		Contains the update name used for version tracking of the column record.
col_sys_updated_by	String		Identifies the user who last modified the column record.
col_sys_updated_on	Datetime		Records when the column record was last updated.
inst_sys_id	String		Provides the sys_id for the widget instance record displayed on the SP page.
inst_active	Bool		Indicates whether the widget instance is currently active and visible to users.
inst_class_name	String		Defines the CSS class applied to the widget instance for styling.
inst_color	String		Specifies the color setting applied to the widget instance.
inst_css	String		Contains any custom CSS code specific to the widget instance.
inst_glyph	String		Defines the glyph or icon associated with the widget instance.
inst_id	String		Stores the unique identifier for the widget instance.
inst_order	Int		Determines the display order of the widget within its column.
inst_roles	String		Lists the user roles that have access to view this widget instance.
inst_short_description	String		Provides a brief description of the widget instance or its function.
inst_size	String		Defines the size of the widget instance within the page layout.
inst_sp_column	String		References the SP column that contains this widget instance.
inst_sp_column_link	String		Provides a link to the column record associated with this widget instance.
inst_sp_widget	String		References the SP widget used in this instance.
inst_sp_widget_link	String		Provides a link to the widget definition record used by the instance.
inst_sys_class_name	String		Defines the system class for the widget instance record.
inst_sys_created_by	String		Identifies the user who created the widget instance record.
inst_sys_created_on	Datetime		Records the date and time when the widget instance record was created.
inst_sys_mod_count	Int		Tracks how many times the widget instance record has been modified.
inst_sys_name	String		Stores the system name used internally for the widget instance.
inst_sys_package	String		References the application package that includes this widget instance definition.
inst_sys_package_link	String		Provides a link to the package record associated with the widget instance.
inst_sys_policy	String		Specifies the update policy governing changes to the widget instance record.
inst_sys_scope	String		References the scope that owns the widget instance configuration.
inst_sys_scope_link	String		Provides a link to the scope record associated with the widget instance.
inst_sys_tags	String		Stores tags or labels used for categorizing the widget instance.
inst_sys_update_name	String		Contains the update name used for version tracking of the widget instance record.
inst_sys_updated_by	String		Identifies the user who last updated the widget instance record.
inst_sys_updated_on	Datetime		Records when the widget instance record was last updated.
inst_title	String		Specifies the title displayed for the widget instance on the page.
inst_url	String		Defines a URL associated with the widget instance, if applicable.
inst_widget_parameters	String		Stores configuration parameters or input values specific to the widget instance.
wid_sys_id	String		Provides the sys_id for the widget definition record used in the SP.
wid_category	String		Specifies the category grouping for this widget definition.
wid_client_script	String		Contains client-side script logic that defines the widget's dynamic behavior.
wid_controller_as	String		Specifies the controller alias name used in the widget's AngularJS script.
wid_css	String		Contains custom CSS applied to the widget for styling and layout adjustments.
wid_data_table	String		References the data table used as the source for the widget's displayed content.
wid_demo_data	String		Contains sample data used for previewing or testing the widget.
wid_description	String		Provides a detailed description of the widget's functionality and use case.
wid_docs	String		References documentation or help content related to the widget.
wid_docs_link	String		Provides a link to the documentation record associated with the widget.
wid_field_list	String		Lists the fields included or referenced in the widget's data configuration.
wid_has_preview	Bool		Indicates whether the widget supports preview mode in the SP designer.
wid_id	String		Stores the unique identifier for the widget definition record.
wid_internal	Bool		Specifies whether the widget is intended for internal use only.
wid_link	String		Provides a link to the widget record within the system.
wid_name	String		Stores the name of the widget used for display and reference.
wid_option_schema	String		Defines the option schema that describes configurable parameters for the widget.
wid_public	Bool		Determines whether the widget can be accessed by unauthenticated users.
wid_roles	String		Lists the roles permitted to access or configure this widget.
wid_script	String		Contains the main script logic that defines the widget's functionality.
wid_servicenow	Bool		Indicates whether the widget is a standard ServiceNow-provided component.
wid_sys_class_name	String		Defines the system class for the widget definition record.
wid_sys_created_by	String		Identifies the user who created the widget definition record.
wid_sys_created_on	Datetime		Records when the widget definition record was first created.
wid_sys_mod_count	Int		Tracks how many times the widget definition record has been modified.
wid_sys_name	String		Stores the internal system name used for referencing the widget definition.
wid_sys_package	String		References the package that contains the widget definition.
wid_sys_package_link	String		Provides a link to the package record associated with the widget definition.
wid_sys_policy	String		Specifies the update policy governing how the widget definition can be modified.
wid_sys_scope	String		References the application scope that owns the widget definition.
wid_sys_scope_link	String		Provides a link to the scope record associated with the widget definition.
wid_sys_tags	String		Stores tags used for organizing and categorizing the widget definition record.
wid_sys_update_name	String		Contains the update name used for version tracking of the widget definition.
wid_sys_updated_by	String		Identifies the user who last updated the widget definition record.
wid_sys_updated_on	Datetime		Records when the widget definition record was last modified.
wid_template	String		References the HTML template that defines the widget's visual layout.

subscribed_users_with_role

Identifies subscribed users and their roles to support access and licensing analysis.

Columns


Name	Type	References	Description
userrolect_sys_id	String		Provides the system identifier (sys_id) for the user role record associated with the subscription.
userrolect_role_name	String		Specifies the name of the role assigned to the subscribed user.
userrolect_role_ref	String		References the role record defining the permissions granted to the user.
userrolect_role_ref_link	String		Provides a link to the detailed role record associated with the user.
userrolect_sys_created_by	String		Identifies the user who created the user role record.
userrolect_sys_created_on	Datetime		Records the date and time when the user role record was created.
userrolect_sys_mod_count	Int		Tracks how many times the user role record has been modified.
userrolect_sys_tags	String		Stores tags used to organize or categorize the user role record.
userrolect_sys_updated_by	String		Indicates the user who last updated the user role record.
userrolect_sys_updated_on	Datetime		Records the date and time of the most recent update to the user role record.
userrolect_table_name	String		Specifies the name of the table where the user role information is stored.
userrolect_table_ref	String		References the specific table record linked to the user's role assignment.
userrolect_table_ref_link	String		Provides a link to the table record associated with the user's role assignment.
userrolect_user	String		References the user assigned to the role within the subscription.
userrolect_user_link	String		Provides a link to the user record associated with the role assignment.
userct_sys_id	String		Provides the sys_id for the user subscription count record tracking role usage.
userct_count	Int		Indicates the total number of users assigned to a given role during the reporting period.
userct_end_month	String		Specifies the end month of the reporting or tracking period.
userct_roles	String		Lists the roles included in the user's active subscription during the reporting period.
userct_start_month	String		Specifies the start month of the reporting or tracking period.
userct_sys_created_by	String		Identifies the user who created the subscription count record.
userct_sys_created_on	Datetime		Records when the subscription count record was created.
userct_sys_mod_count	Int		Tracks how many times the subscription count record has been updated.
userct_sys_tags	String		Stores metadata or tags applied to the subscription count record for classification.
userct_sys_updated_by	String		Identifies the user who last modified the subscription count record.
userct_sys_updated_on	Datetime		Records when the subscription count record was last updated.
userct_user	String		References the user associated with the subscription usage and role count.
userct_user_link	String		Provides a link to the user record related to the subscription count entry.

task_assessment_detail

Displays details for task assessments, including evaluator feedback and scoring criteria.

Columns


Name	Type	References	Description
asmtins_sys_id	String		Provides the system identifier (sys_id) for the assessment instance record.
asmtins_assessment_group	String		References the assessment group associated with this instance, grouping related assessments together.
asmtins_assessment_group_link	String		Provides a link to the record of the related assessment group.
asmtins_due_date	Date		Specifies the date by which the assessment must be completed.
asmtins_expiration_date	Date		Indicates the date when the assessment expires and can no longer be submitted.
asmtins_metric_type	String		References the type of metric used to evaluate this assessment instance.
asmtins_metric_type_link	String		Provides a link to the record of the metric type associated with this assessment.
asmtins_number	String		Stores the unique number assigned to this assessment instance for tracking purposes.
asmtins_percent_answered	Decimal		Shows the percentage of questions that have been answered in the assessment.
asmtins_preview	Bool		Indicates whether this assessment instance is in preview mode rather than live use.
asmtins_related_id_1	String		Stores the sys_id of the first related record associated with this assessment instance.
asmtins_related_id_2	String		Stores the sys_id of the second related record associated with this assessment instance.
asmtins_related_id_3	String		Stores the sys_id of the third related record associated with this assessment instance.
asmtins_related_id_4	String		Stores the sys_id of the fourth related record associated with this assessment instance.
asmtins_related_table_1	String		Specifies the name of the table for the first related record linked to this assessment.
asmtins_related_table_2	String		Specifies the name of the table for the second related record linked to this assessment.
asmtins_related_table_3	String		Specifies the name of the table for the third related record linked to this assessment.
asmtins_related_table_4	String		Specifies the name of the table for the fourth related record linked to this assessment.
asmtins_signature	String		References the digital signature or authentication associated with the assessment instance.
asmtins_signature_link	String		Provides a link to the record containing the related signature details.
asmtins_signature_result	String		Captures the result or validation status of the assessment's signature.
asmtins_state	String		Indicates the current state or progress of the assessment instance, such as in progress or complete.
asmtins_sys_created_by	String		Identifies the user who created the assessment instance record.
asmtins_sys_created_on	Datetime		Records the date and time when the assessment instance was created.
asmtins_sys_domain	String		Indicates the domain to which the assessment instance belongs in a multi-domain environment.
asmtins_sys_domain_path	String		Specifies the hierarchical domain path for the assessment instance record.
asmtins_sys_mod_count	Int		Tracks the number of times the assessment instance record has been modified.
asmtins_sys_tags	String		Lists tags associated with the assessment instance for categorization or filtering.
asmtins_sys_updated_by	String		Identifies the user who last modified the assessment instance record.
asmtins_sys_updated_on	Datetime		Records the date and time when the assessment instance record was last updated.
asmtins_taken_on	Datetime		Indicates the date and time when the assessment was taken by the user.
asmtins_task_id	String		References the task record linked to this assessment instance.
asmtins_task_id_link	String		Provides a link to the related task record associated with the assessment.
asmtins_trigger_condition	String		Defines the condition that triggered this assessment instance.
asmtins_trigger_condition_link	String		Provides a link to the record of the trigger condition associated with the assessment.
asmtins_trigger_id	String		Stores the sys_id of the specific trigger that initiated the assessment instance.
asmtins_trigger_table	String		Specifies the table from which the assessment trigger originated.
asmtins_user	String		References the user assigned to complete this assessment.
asmtins_user_link	String		Provides a link to the record of the user associated with this assessment instance.
asmttype_sys_id	String		Provides the sys_id for the assessment type record defining the structure of this assessment.
asmttype_active	Bool		Indicates whether the assessment type is currently active and available for use.
asmttype_allow_public	Bool		Specifies whether the assessment can be accessed publicly without authentication.
asmttype_allow_retake	Bool		Determines whether users can retake the same assessment after submission.
asmttype_anonymize	Bool		Indicates whether responses to the assessment are anonymized.
asmttype_business_rule	String		References the business rule that governs how this assessment type operates.
asmttype_business_rule_link	String		Provides a link to the business rule record associated with this assessment type.
asmttype_condition	String		Defines the logical condition that determines when the assessment should be triggered.
asmttype_default_filter	String		Specifies the default filter applied to responses or records related to this assessment type.
asmttype_delete_business_rule	String		References the business rule that applies when this assessment type is deleted.
asmttype_delete_business_rule_link	String		Provides a link to the business rule executed on deletion of this assessment type.
asmttype_description	String		Provides a detailed description of the assessment type and its purpose.
asmttype_disable_ui_action	String		References a user interface (UI) action that is disabled for this assessment type.
asmttype_disable_ui_action_link	String		Provides a link to the disabled UI action record associated with this assessment type.
asmttype_display_all_filters	Bool		Indicates whether all filters should be displayed when reviewing assessments of this type.
asmttype_display_field	String		Specifies which field is displayed as the primary label for this assessment type.
asmttype_duration	Long		Defines the time allowed to complete the assessment, expressed in milliseconds.
asmttype_enable_ui_action	String		References a UI action that is enabled for this assessment type.
asmttype_enable_ui_action_link	String		Provides a link to the record of the enabled UI action.
asmttype_end_note	String		Contains a closing note or message shown when an assessment is completed.
asmttype_enforce_condition	Bool		Indicates whether the trigger condition for this assessment type must always be enforced.
asmttype_evaluation_method	String		Defines the evaluation method used for the assessment, such as scoring or ranking.
asmttype_filter_condition	String		Specifies the filtering condition applied to determine which records are assessed.
asmttype_filter_table	String		Indicates the table used to apply filter conditions for this assessment type.
asmttype_introduction	String		Provides an introductory note or instructions shown at the start of the assessment.
asmttype_job	String		References the scheduled job responsible for managing or running this assessment type.
asmttype_job_link	String		Provides a link to the job record associated with the assessment type.
asmttype_live_feed	Bool		Indicates whether assessment activity is posted to the system's live feed.
asmttype_name	String		Stores the name of the assessment type as displayed in the system.
asmttype_not_show_intro_note	Bool		Specifies whether to hide the introductory note when displaying the assessment.
asmttype_notify_if_overdue	Bool		Indicates whether a notification should be sent if an assessment becomes overdue.
asmttype_notify_user	Bool		Determines whether the assessed user should be notified about the assessment.
asmttype_one_click_survey	Bool		Indicates whether this assessment can be submitted with a single click, such as in quick surveys.
asmttype_overdue_notify_user	String		References the user who receives notifications when an assessment becomes overdue.
asmttype_overdue_notify_user_link	String		Provides a link to the user record designated for overdue notifications.
asmttype_portal_pagination	String		Specifies how pages of the assessment appear in the user portal interface.
asmttype_publish_state	String		Indicates the publication state of the assessment type, such as draft or published.
asmttype_roles	String		Lists the roles required to access or respond to assessments of this type.
asmttype_sample_metric	String		References a sample metric used to illustrate the assessment type's scoring model.
asmttype_sample_metric_link	String		Provides a link to the record of the sample metric.
asmttype_scale_factor	Int		Defines the scaling factor used to normalize assessment results.
asmttype_schedule_period	String		Specifies the recurrence period for scheduled assessments.
asmttype_schedule_type	String		Indicates the scheduling model, such as ad hoc or recurring.
asmttype_scoring_type	String		Defines how the assessment responses are scored, such as weighted or average scoring.
asmttype_signature	String		References the digital signature setup for this assessment type.
asmttype_signature_link	String		Provides a link to the record of the related signature configuration.
asmttype_source_table	String		Identifies the source table from which data for the assessment is derived.
asmttype_survey_owners	String		Lists the users responsible for maintaining or overseeing the survey.
asmttype_sys_class_name	String		Defines the system class for this assessment type record.
asmttype_sys_created_by	String		Identifies the user who created this assessment type record.
asmttype_sys_created_on	Datetime		Records the date and time when this assessment type was created.
asmttype_sys_domain	String		Indicates the domain to which this assessment type belongs in multi-domain environments.
asmttype_sys_domain_path	String		Specifies the hierarchical domain path for this assessment type.
asmttype_sys_mod_count	Int		Tracks the number of updates made to this assessment type record.
asmttype_sys_name	String		Stores the internal system name of the assessment type record.
asmttype_sys_package	String		References the application package that contains this assessment type.
asmttype_sys_package_link	String		Provides a link to the record of the related application package.
asmttype_sys_policy	String		Specifies the system policy associated with this assessment type.
asmttype_sys_scope	String		Identifies the application scope that owns this assessment type record.
asmttype_sys_scope_link	String		Provides a link to the scope record associated with the assessment type.
asmttype_sys_tags	String		Lists tags associated with the assessment type for classification or filtering.
asmttype_sys_update_name	String		Contains the unique update name used to track this assessment type in update sets.
asmttype_sys_updated_by	String		Identifies the user who last modified this assessment type record.
asmttype_sys_updated_on	Datetime		Records the date and time when the assessment type record was last updated.
asmttype_table	String		Specifies the table where the results or instances of this assessment are stored.
asmttype_url	String		Stores the URL used to access the assessment form or portal page.
asmttype_user_field	String		Defines the user field that identifies who should complete the assessment.
task_sys_id	String		Provides the system identifier (sys_id) for the related task record.
task_active	Bool		Indicates whether the task is currently active and being worked on.
task_activity_due	Datetime		Specifies the date and time when the next activity or action for the task is due.
task_additional_assignee_list	String		Lists additional users assigned to work on or review the task.
task_approval	String		Shows the current approval status of the task, such as requested, approved, or rejected.
task_approval_history	String		Contains the history of all approvals or rejections related to the task.
task_approval_set	Datetime		Records the date and time when the approval status for the task was last updated.
task_assigned_to	String		References the user currently assigned to complete the task.
task_assigned_to_link	String		Provides a link to the user record associated with the task assignee.
task_assignment_group	String		References the group responsible for handling or resolving the task.
task_assignment_group_link	String		Provides a link to the assignment group record related to the task.
task_business_duration	Long		Represents the total business time spent on the task, excluding non-working hours.
task_business_service	String		References the business service impacted or supported by the task.
task_business_service_link	String		Provides a link to the business service record associated with the task.
task_calendar_duration	Long		Captures the total elapsed time spent on the task, including non-business hours.
task_close_notes	String		Contains notes or explanations entered when the task was closed.
task_closed_at	Datetime		Records the date and time when the task was marked as closed.
task_closed_by	String		Identifies the user who closed the task record.
task_closed_by_link	String		Provides a link to the user record of the person who closed the task.
task_cmdb_ci	String		References the Configuration Item (CI) linked to this task in the Configuration Management Database (CMDB).
task_cmdb_ci_link	String		Provides a link to the CMDB record of the associated CI.
task_comments	String		Includes any general comments added to the task by users or approvers.
task_comments_and_work_notes	String		Combines all comments and work notes entered for the task.
task_company	String		References the company associated with the task, typically the customer or internal business unit.
task_company_link	String		Provides a link to the company record associated with the task.
task_contact_type	String		Indicates how the task was initiated, such as by phone, email, or self-service portal.
task_correlation_display	String		Shows an external identifier used to correlate this task with other systems or records.
task_correlation_id	String		Stores a unique correlation ID that links this task to external integrations or systems.
task_delivery_plan	String		References the delivery plan associated with the task, if applicable.
task_delivery_plan_link	String		Provides a link to the related delivery plan record.
task_delivery_task	String		References a delivery task linked to this record as part of a broader process.
task_delivery_task_link	String		Provides a link to the record of the associated delivery task.
task_description	String		Contains a detailed description of the task and its requirements.
task_due_date	Datetime		Specifies the date and time when the task is due for completion.
task_escalation	Int		Indicates the escalation level assigned to the task for prioritization or management purposes.
task_expected_start	Datetime		Specifies the expected start date and time for the task.
task_follow_up	Datetime		Indicates the date and time when follow-up action is required for the task.
task_group_list	String		Lists all groups associated with the task through assignments or notifications.
task_impact	Int		Represents the impact level of the task on business operations or services.
task_knowledge	Bool		Indicates whether this task should be converted into a knowledge base article after completion.
task_location	String		Specifies the location related to the task, such as a user site or office.
task_location_link	String		Provides a link to the location record associated with the task.
task_made_sla	Bool		Indicates whether the task met its Service Level Agreement (SLA) targets.
task_number	String		Stores the unique task number automatically generated by the system.
task_opened_at	Datetime		Records the date and time when the task was first opened.
task_opened_by	String		Identifies the user who created or opened the task record.
task_opened_by_link	String		Provides a link to the record of the user who opened the task.
task_order	Int		Defines the order in which the task should be executed relative to other tasks in a process.
task_parent	String		References the parent task or record to which this task is related.
task_parent_link	String		Provides a link to the record of the parent task.
task_priority	Int		Indicates the urgency or priority level assigned to the task.
task_reassignment_count	Int		Tracks how many times the task has been reassigned to different users or groups.
task_rejection_goto	String		Specifies the next action or task to transition to if this task is rejected.
task_rejection_goto_link	String		Provides a link to the record defining the rejection transition.
task_route_reason	Int		Captures the reason code explaining why the task was routed or reassigned.
task_service_offering	String		References the specific service offering associated with this task.
task_service_offering_link	String		Provides a link to the record of the related service offering.
task_short_description	String		Contains a brief summary or title describing the purpose of the task.
task_sla_due	Datetime		Specifies the date and time when the task's Service Level Agreement (SLA) is due.
task_state	Int		Indicates the current state of the task, such as new, in Progress, or closed.
task_sys_class_name	String		Defines the system class for the task record, indicating its structure and behavior.
task_sys_created_by	String		Identifies the user who created the task record.
task_sys_created_on	Datetime		Records the date and time when the task record was created.
task_sys_domain	String		Indicates the domain to which this task record belongs in multi-domain environments.
task_sys_domain_path	String		Specifies the hierarchical domain path for this task record.
task_sys_mod_count	Int		Tracks the number of updates made to the task record since creation.
task_sys_tags	String		Lists any tags associated with the task for search or classification.
task_sys_updated_by	String		Identifies the user who last modified this task record.
task_sys_updated_on	Datetime		Records the date and time when the task record was last updated.
task_task_effective_number	String		Stores the effective task number for tracking within workflows or reporting.
task_time_worked	String		Captures the total amount of time spent working on the task.
task_u_comments	String		Includes user-defined comments or additional notes about the task.
task_u_some_test_field	String		Stores data for a custom field used for testing or experimental purposes.
task_universal_request	String		References the universal request record linked to this task, if applicable.
task_universal_request_link	String		Provides a link to the universal request record associated with this task.
task_upon_approval	String		Defines the workflow action to be executed if the task is approved.
task_upon_reject	String		Defines the workflow action to be executed if the task is rejected.
task_urgency	Int		Indicates how urgently the task must be addressed relative to other tasks.
task_user_input	String		Captures input or responses provided by the user during task processing.
task_variables	String		Contains variables or parameters used within the task workflow.
task_watch_list	String		Lists users who receive notifications or updates about this task.
task_wf_activity	String		References the workflow activity record currently associated with the task.
task_wf_activity_link	String		Provides a link to the related workflow activity record.
task_work_end	Datetime		Records the date and time when work on the task was completed.
task_work_notes	String		Contains internal notes or updates added by users while working on the task.
task_work_notes_list	String		Displays a consolidated list of all work notes associated with the task.
task_work_start	Datetime		Records the date and time when work on the task began.
metricres_sys_id	String		Provides the sys_id for the metric result record associated with the assessment.
metricres_actual_value	Decimal		Represents the actual measured value captured during the assessment.
metricres_add_info	String		Contains additional information or context related to the metric result.
metricres_assessment_group	String		References the assessment group linked to this metric result.
metricres_assessment_group_link	String		Provides a link to the assessment group record associated with this metric result.
metricres_assign_to_order	String		Specifies the sequence or order in which this metric was assigned for evaluation.
metricres_duration_value	Long		Captures the duration value measured by this metric in milliseconds.
metricres_instance	String		References the assessment instance associated with this metric result.
metricres_instance_link	String		Provides a link to the record of the related assessment instance.
metricres_instance_question	String		References the specific assessment question tied to this metric result.
metricres_instance_question_link	String		Provides a link to the record of the associated assessment question.
metricres_is_default	Bool		Indicates whether this metric result is set as the default for its category.
metricres_metric	String		References the metric definition used to calculate or record this result.
metricres_metric_definition	String		Specifies the detailed definition used to compute the metric value.
metricres_metric_definition_link	String		Provides a link to the record of the metric definition.
metricres_metric_link	String		Provides a link to the record of the metric associated with this result.
metricres_normalized_value	Decimal		Represents the normalized score derived from the raw metric value.
metricres_nps_value	Int		Captures the Net Promoter Score (NPS) or similar rating derived from the assessment.
metricres_passed	String		Indicates whether the metric result met the defined success criteria.
metricres_reference_table	String		Specifies the table containing the record that this metric result references.
metricres_reference_value	String		Stores the value or identifier of the record referenced by the metric.
metricres_scaled_value	Decimal		Represents the scaled or weighted value used in aggregate assessment scoring.
metricres_source_id	String		Stores the sys_id of the source record from which this metric result originated.
metricres_source_table	String		Identifies the source table that provided the data for the metric result.
metricres_string_value	String		Stores the raw text or string representation of the metric result.
metricres_sys_created_by	String		Identifies the user who created this metric result record.
metricres_sys_created_on	Datetime		Records the date and time when the metric result record was created.
metricres_sys_domain	String		Indicates the domain to which this metric result belongs in multi-domain configurations.
metricres_sys_domain_path	String		Specifies the hierarchical domain path for this metric result record.
metricres_sys_mod_count	Int		Tracks how many times the metric result record has been updated.
metricres_sys_tags	String		Lists tags used to categorize or label this metric result record.
metricres_sys_updated_by	String		Identifies the user who last updated this metric result record.
metricres_sys_updated_on	Datetime		Records the date and time when the metric result record was last modified.
metricres_template_definition	String		References the metric template definition applied to this result.
metricres_template_definition_link	String		Provides a link to the record of the associated metric template definition.
metricres_user	String		References the user whose responses generated this metric result.
metricres_user_link	String		Provides a link to the record of the user associated with the metric result.
metricres_weighted_value	Decimal		Represents the weighted score of the metric, used in overall assessment calculations.

upgrade_history_update_xml

Lists XML updates applied during system upgrades to help track configuration changes.

Columns


Name	Type	References	Description
upgr_sys_id	String		Provides the system identifier (sys_id) for the upgrade history record.
upgr_application_category	String		Specifies the application category related to the upgrade, such as system, scoped, or custom.
upgr_change_type	String		Indicates the type of change captured in the upgrade, such as insert, update, or delete.
upgr_changed	Bool		Indicates whether the record was modified during the upgrade process.
upgr_claim_status	String		Describes the ownership or claim status of the upgrade entry, such as pending or completed.
upgr_comments	String		Contains comments or notes documenting the details or reasoning for the upgrade change.
upgr_disposition	Int		Represents the final disposition or outcome code assigned to the upgrade record.
upgr_file_name	String		Displays the name of the upgrade file associated with this record.
upgr_file_path	String		Specifies the file path where the upgrade XML or script is stored.
upgr_order	Int		Defines the sequence in which this upgrade item was processed during the update.
upgr_payload	String		Contains the XML payload or content representing the object's configuration data.
upgr_payload_diff	String		Captures the difference between the previous and current payload versions for comparison.
upgr_plugin	String		References the plugin associated with the upgrade or record change.
upgr_replace_on_upgrade	Bool		Indicates whether the record is replaced automatically during future upgrades.
upgr_resolution_status	String		Describes the resolution status of the upgrade, such as merged, skipped, or reverted.
upgr_sys_created_by	String		Identifies the user who created the upgrade history record.
upgr_sys_created_on	Datetime		Records the date and time when the upgrade record was created.
upgr_sys_mod_count	Int		Tracks the number of times the upgrade record has been modified.
upgr_sys_recorded_at	String		Specifies the date and time when the upgrade activity was recorded in the system.
upgr_sys_source_table	String		References the source table from which the upgrade data originated.
upgr_sys_source_table_link	String		Provides a link to the record of the source table related to the upgrade.
upgr_sys_tags	String		Lists tags used to categorize or identify the upgrade record.
upgr_sys_updated_by	String		Identifies the user who last modified the upgrade history record.
upgr_sys_updated_on	Datetime		Records the date and time when the upgrade record was last updated.
upgr_target_name	String		Displays the name of the target object affected by the upgrade, such as a script or table.
upgr_type	String		Indicates the type of upgrade object, such as business rule or table.
upgr_type_priority	Int		Defines the priority assigned to this upgrade type during processing.
upgr_update_set	String		References the update set that includes this upgrade record.
upgr_update_set_link	String		Provides a link to the related update set record.
upgr_upgrade_history	String		References the overall upgrade history entry this record belongs to.
upgr_upgrade_history_link	String		Provides a link to the parent upgrade history record.
upd_sys_id	String		Provides the sys_id for the specific update record within the upgrade history.
upd_action	String		Specifies the action taken in this update, such as insert, update, or delete.
upd_application	String		References the application associated with the update record.
upd_application_link	String		Provides a link to the related application record.
upd_category	String		Classifies the update based on its category, such as configuration, customization, or data change.
upd_comments	String		Contains user comments or notes describing the update's purpose or details.
upd_name	String		Specifies the name of the object affected by the update, such as a table or script name.
upd_payload	String		Holds the XML payload representing the configuration or metadata being updated.
upd_payload_hash	String		Stores a hash value used to verify the integrity of the update payload.
upd_remote_update_set	String		References the remote update set from which the change was imported.
upd_remote_update_set_link	String		Provides a link to the related remote update set record.
upd_replace_on_upgrade	Bool		Indicates whether this update will be replaced automatically during future upgrades.
upd_sys_created_by	String		Identifies the user who created this update record.
upd_sys_created_on	Datetime		Records the date and time when the update record was created.
upd_sys_mod_count	Int		Tracks the total number of modifications made to the update record.
upd_sys_recorded_at	String		Specifies the timestamp when the update was logged in the system.
upd_sys_tags	String		Lists any tags applied to the update record for classification or filtering.
upd_sys_updated_by	String		Identifies the user who last modified this update record.
upd_sys_updated_on	Datetime		Records the date and time when the update record was last modified.
upd_table	String		Specifies the table affected by this update operation.
upd_target_name	String		Displays the name of the target record modified by the update.
upd_type	String		Indicates the type of object being updated, such as script or field.
upd_update_domain	String		Identifies the domain associated with the update in multi-domain environments.
upd_update_guid	String		Stores the globally unique identifier (GUID) associated with this update record.
upd_update_guid_history	String		Tracks the history of GUIDs associated with previous versions of this update.
upd_update_set	String		References the update set that contains this record.
upd_update_set_link	String		Provides a link to the update set record containing this update.
upd_view	String		Specifies the system view in which this update is applicable or was made.

user_has_license_role

Displays user-license role mappings to verify license allocation and compliance.

Columns


Name	Type	References	Description
u_sys_id	String		Provides the system identifier (sys_id) for the licensed user record.
u_accumulated_roles	String		Lists all roles assigned to the user, including inherited and directly granted ones.
u_active	Bool		Indicates whether the user account is currently active and able to access the system.
u_avatar	String		Stores the file path or reference to the user's avatar image.
u_building	String		References the building where the user is located or primarily works.
u_building_link	String		Provides a link to the detailed building record associated with the user.
u_calendar_integration	Int		Defines the user's calendar integration setting, such as synchronization status or mode.
u_city	String		Specifies the city where the user resides or works.
u_company	String		References the company associated with the user's profile.
u_company_link	String		Provides a link to the company record related to the user.
u_cost_center	String		Specifies the cost center responsible for the user's department or expenses.
u_cost_center_link	String		Provides a link to the cost center record associated with the user.
u_country	String		Specifies the user's country of residence or employment.
u_date_format	String		Defines the preferred date display format for the user.
u_default_perspective	String		Indicates the default dashboard or perspective assigned to the user in the system.
u_default_perspective_link	String		Provides a link to the default perspective record for the user.
u_department	String		References the department where the user works.
u_department_link	String		Provides a link to the department record associated with the user.
u_edu_status	String		Indicates the educational or training status of the user, if applicable.
u_email	String		Stores the user's primary email address used for communication and authentication.
u_employee_number	String		Specifies the employee number assigned to the user within the organization.
u_enable_multifactor_authn	Bool		Indicates whether multifactor authentication (MFA) is enabled for the user.
u_failed_attempts	Int		Tracks the number of failed login attempts for the user account.
u_first_name	String		Stores the user's given name.
u_gender	String		Specifies the user's gender, if recorded.
u_home_phone	String		Stores the user's home phone number.
u_internal_integration_user	Bool		Indicates whether the user account is used for internal system integrations.
u_introduction	String		Contains a short introduction or bio provided by the user.
u_last_login	Date		Records the date when the user last logged in.
u_last_login_device	String		Identifies the device used for the user's most recent login.
u_last_login_time	Datetime		Specifies the exact time when the user last accessed the system.
u_last_name	String		Stores the user's family or last name.
u_last_password	String		Stores metadata about the user's last password change for security auditing.
u_ldap_server	String		References the Lightweight Directory Access Protocol (LDAP) server associated with the user.
u_ldap_server_link	String		Provides a link to the LDAP server record.
u_location	String		References the location assigned to the user, such as an office or region.
u_location_link	String		Provides a link to the related location record.
u_locked_out	Bool		Indicates whether the user account is locked due to repeated failed login attempts.
u_manager	String		References the user's direct manager.
u_manager_link	String		Provides a link to the manager's user record.
u_middle_name	String		Stores the user's middle name, if available.
u_mobile_phone	String		Contains the user's mobile phone number.
u_name	String		Displays the user's full name as it appears in the system.
u_notification	Int		Defines the notification preference or mode for the user, such as email or in-app.
u_password_needs_reset	Bool		Indicates whether the user must reset their password at next login.
u_phone	String		Stores the user's primary business phone number.
u_photo	String		References the photo associated with the user's profile.
u_preferred_language	String		Specifies the user's preferred display language in the interface.
u_roles	String		Lists the roles assigned to the user for system access control.
u_schedule	String		References the user's assigned work schedule or shift pattern.
u_schedule_link	String		Provides a link to the related schedule record.
u_source	String		Indicates the source system from which the user record originated.
u_sso_source	String		Specifies the single sign-on (SSO) provider or source used for authentication.
u_state	String		Indicates the state or province where the user is located.
u_street	String		Stores the street address associated with the user's location.
u_sys_class_name	String		Defines the system class of the user record, determining its structure and behavior.
u_sys_created_by	String		Identifies the user who originally created this record.
u_sys_created_on	Datetime		Records the date and time when this user record was created.
u_sys_domain	String		Specifies the domain to which this user record belongs in multi-domain environments.
u_sys_domain_path	String		Displays the hierarchical path representing the user's domain.
u_sys_mod_count	Int		Tracks how many times the user record has been modified.
u_sys_tags	String		Lists tags applied to the user record for categorization or filtering.
u_sys_updated_by	String		Identifies the user who most recently updated this record.
u_sys_updated_on	Datetime		Specifies the date and time when this record was last updated.
u_time_format	String		Defines the preferred time display format for the user.
u_time_zone	String		Specifies the user's time zone for scheduling and display purposes.
u_title	String		Stores the user's job title or role within the organization.
u_u_user_name	String		Contains a custom user name field used for specialized configurations or legacy mappings.
u_user_name	String		Specifies the user's login name used for authentication.
u_user_password	String		Stores the user's encrypted password value.
u_vip	Bool		Indicates whether the user is designated as a VIP, often given higher service priority.
u_web_service_access_only	Bool		Specifies whether the user account is restricted to web service access only.
u_zip	String		Stores the postal or ZIP code for the user's address.
ur_sys_id	String		Provides the sys_id for the role record associated with the user license.
ur_assignable_by	String		References the user or role authorized to assign this role to others.
ur_assignable_by_link	String		Provides a link to the record of the assigner or assigning role.
ur_can_delegate	Bool		Indicates whether the role can be delegated to other users.
ur_description	String		Describes the purpose or permissions granted by the role.
ur_elevated_privilege	Bool		Specifies whether the role grants elevated or administrative privileges.
ur_grantable	Bool		Indicates whether this role can be granted manually to other users.
ur_includes_roles	String		Lists additional roles automatically included with this one.
ur_name	String		Displays the name of the role associated with the license.
ur_requires_subscription	String		Specifies whether this role requires an active subscription to use.
ur_scoped_admin	Bool		Indicates whether the role has administrative rights limited to a specific application scope.
ur_suffix	String		Stores a suffix used for identifying role variations or extended definitions.
ur_sys_class_name	String		Defines the system class of the role record.
ur_sys_created_by	String		Identifies the user who created the role record.
ur_sys_created_on	Datetime		Records the date and time when the role record was created.
ur_sys_mod_count	Int		Tracks how many times the role record has been modified.
ur_sys_name	String		Specifies the internal system name of the role record.
ur_sys_package	String		References the package that contains this role definition.
ur_sys_package_link	String		Provides a link to the related package record.
ur_sys_policy	String		Specifies the policy governing this role's behavior or lifecycle.
ur_sys_scope	String		Indicates the application scope to which this role belongs.
ur_sys_scope_link	String		Provides a link to the application scope record.
ur_sys_tags	String		Lists tags applied to the role record for classification or filtering.
ur_sys_update_name	String		Displays the internal update name of the role record.
ur_sys_updated_by	String		Identifies the user who last updated the role record.
ur_sys_updated_on	Datetime		Records the date and time when the role record was last updated.
lr_application	String		References the application associated with the license role mapping.
lr_application_link	String		Provides a link to the related application record.
lr_sys_user_role	String		References the system user role linked to the license assignment.
lr_sys_user_role_link	String		Provides a link to the related user role record.
uhr_role	String		References the specific role assigned to the licensed user.
uhr_role_link	String		Provides a link to the role record associated with the license.
uhr_user	String		References the user who holds the licensed role.
uhr_user_link	String		Provides a link to the licensed user's record.

user_role_license_role

Maps user roles to corresponding license roles for entitlement analysis.

Columns


Name	Type	References	Description
lr_category	Int		Indicates the category identifier for the license role, defining its classification or usage group within the system.
lr_name	String		Specifies the name of the license role as defined in the system.
lr_overridden	Bool		Indicates whether the default settings of this license role have been overridden by a customized configuration.
ur_sys_id	String		Provides the system identifier (sys_id) for the user role associated with the license role.
ur_name	String		Displays the name of the user role linked to this license role mapping.

u_jhb_database_view

Provides a custom database view for Johannesburg-specific ServiceNow configurations.

Columns


Name	Type	References	Description
variableprefix_sys_id	String		Provides the system identifier (sys_id) for the custom database view record.
variableprefix_u_test_custom_field	String		Stores data for a user-defined custom field used for testing or configuration within the database view.

wf_activity_context

Displays workflow activity contexts, showing relationships between workflow steps and runtime data.

Columns


Name	Type	References	Description
wc_sys_id	String		Provides the system identifier (sys_id) for the workflow activity context record.
wc_active	Bool		Indicates whether the workflow activity context is currently active and executing.
wc_activity_count	Int		Specifies the total number of activities included in the workflow context.
wc_activity_index	Int		Defines the sequence position of the activity within the overall workflow execution order.
wc_after_business_rules	Bool		Indicates whether the workflow activity runs after associated business rules are processed.
wc_auto_start	Bool		Specifies whether the workflow context is configured to start automatically upon triggering conditions.
wc_column_renderer	String		References the renderer used to display workflow columns in the interface.
wc_column_renderer_link	String		Provides a link to the column renderer configuration record.
wc_cumulated_avg_ert	Bool		Indicates whether the average expected run time (ERT) is calculated cumulatively for the workflow.
wc_due	Datetime		Specifies the due date and time for completing the workflow activity.
wc_ended	Datetime		Records the date and time when the workflow activity finished execution.
wc_ert_long_running_actions	String		Lists workflow actions identified as long-running, based on ERT thresholds.
wc_ert_outlier_workflow_actions	String		Lists workflow actions flagged as outliers compared to standard ERT performance.
wc_id	String		Stores the internal identifier for the workflow context instance.
wc_name	String		Specifies the name of the workflow activity context.
wc_parent	String		References the parent workflow context that this record is associated with.
wc_parent_activity	String		References the parent workflow activity that triggered this context.
wc_parent_activity_link	String		Provides a link to the parent workflow activity record.
wc_parent_link	String		Provides a link to the parent workflow context record.
wc_requires_ert	Bool		Indicates whether this workflow context requires expected run time (ERT) tracking.
wc_result	String		Specifies the outcome or result status of the workflow activity.
wc_return_value	String		Stores any value returned upon completion of the workflow activity.
wc_running_duration	Long		Measures the total execution time of the workflow activity in milliseconds.
wc_schedule	String		References the schedule governing when the workflow is permitted to run.
wc_schedule_link	String		Provides a link to the schedule record associated with the workflow.
wc_scratchpad	String		Stores temporary data or variables used during workflow execution.
wc_stage	String		Specifies the stage of the workflow to which this activity belongs.
wc_stage_link	String		Provides a link to the workflow stage record.
wc_stage_state	String		Indicates the current status of the workflow stage, such as active or completed.
wc_started	Datetime		Records the date and time when the workflow activity started execution.
wc_started_by	String		References the user or process that initiated the workflow activity.
wc_started_by_link	String		Provides a link to the record of the user or process that started the workflow.
wc_state	String		Specifies the current state of the workflow context, such as running, waiting, or completed.
wc_sys_created_by	String		Identifies the user who created the workflow context record.
wc_sys_created_on	Datetime		Records the date and time when the workflow context record was created.
wc_sys_domain	String		Specifies the domain in which the workflow context record exists.
wc_sys_domain_path	String		Displays the hierarchical path of the domain associated with the workflow context.
wc_sys_mod_count	Int		Tracks how many times the workflow context record has been modified.
wc_sys_tags	String		Lists tags assigned to the workflow context for categorization or filtering.
wc_sys_updated_by	String		Identifies the user who last updated the workflow context record.
wc_sys_updated_on	Datetime		Records the date and time when the workflow context record was last updated.
wc_table	String		Specifies the database table related to the workflow context execution.
wc_timezone	String		Indicates the time zone applied to workflow scheduling and timestamps.
wc_without_current_wf_actions	String		Lists workflow actions excluded from the current execution context.
wc_workflow	String		References the workflow definition to which this context belongs.
wc_workflow_link	String		Provides a link to the workflow record associated with the context.
wc_workflow_version	String		Specifies the version of the workflow definition used for this context.
wc_workflow_version_link	String		Provides a link to the specific workflow version record.
wa_sys_id	String		Provides the sys_id for the workflow activity record associated with the context.
wa_activity_definition	String		References the workflow activity definition used in this context.
wa_activity_definition_link	String		Provides a link to the activity definition record.
wa_activity_definition_updated	Bool		Indicates whether the linked workflow activity definition has been updated since execution.
wa_databus_lookup_id	Int		Specifies the internal identifier used for event routing or data bus lookups.
wa_height	Int		Defines the display height of the activity element in the workflow diagram interface.
wa_input	String		Stores input data or parameters passed into the workflow activity.
wa_is_parent	Bool		Indicates whether the activity functions as a parent step for other nested activities.
wa_name	String		Specifies the name of the workflow activity within the context.
wa_new_activity_definition	String		References the updated or replacement activity definition linked to this activity.
wa_new_activity_definition_link	String		Provides a link to the new activity definition record.
wa_notes	String		Contains notes or comments about the workflow activity execution.
wa_out_of_date	Bool		Indicates whether the workflow activity definition is outdated compared to the current version.
wa_parent	String		References the parent workflow activity that contains this activity.
wa_parent_link	String		Provides a link to the parent workflow activity record.
wa_pinned	Bool		Indicates whether the workflow activity has been pinned for review or debugging.
wa_pinned_version	String		Specifies the version identifier of the pinned workflow activity.
wa_pinned_version_link	String		Provides a link to the pinned workflow activity version record.
wa_stage	String		References the workflow stage associated with this activity.
wa_stage_link	String		Provides a link to the workflow stage record related to this activity.
wa_sys_created_by	String		Identifies the user who created the workflow activity record.
wa_sys_created_on	Datetime		Records the date and time when the workflow activity record was created.
wa_sys_mod_count	Int		Tracks the number of times the workflow activity record has been modified.
wa_sys_tags	String		Lists tags applied to the workflow activity for organization or filtering.
wa_sys_updated_by	String		Identifies the user who last updated the workflow activity record.
wa_sys_updated_on	Datetime		Records the date and time when the workflow activity record was last updated.
wa_timeout	Long		Defines the timeout duration for the workflow activity in milliseconds.
wa_vars	String		Stores variable data generated or consumed by the workflow activity.
wa_width	Int		Defines the display width of the workflow activity in the visual editor.
wa_workflow_version	String		References the workflow version under which this activity is executed.
wa_workflow_version_link	String		Provides a link to the workflow version record.
wa_x	Int		Specifies the X-coordinate of the workflow activity in the visual layout.
wa_y	Int		Specifies the Y-coordinate of the workflow activity in the visual layout.

Stored Procedures

Stored procedures are function-like interfaces that extend the functionality of the Cloud beyond simple SELECT/INSERT/UPDATE/DELETE operations with ServiceNow.

Stored procedures accept a list of parameters, perform their intended function, and then return any relevant response data from ServiceNow, along with an indication of whether the procedure succeeded or failed.

CData Cloud - ServiceNow Stored Procedures


Name	Description
AddToCart	Adds a specified item to the current user's cart in the Service Catalog.
CreateRecord	Inserts a new record into a specified ServiceNow table.
DeleteRecord	Deletes a specified record from a target table in ServiceNow.
GetAllRecords	Retrieves records of the target table in ServiceNow.
GetRecord	Retrieves a specified record from a target table in ServiceNow without requiring metadata permissions.
GetTableSchema	Generates a JSON schema for a specified table to describe its structure and field definitions.
SubmitOrder	Submits the current user's cart order based on the configured checkout process.
UpdateRecord	Updates an existing record in a target table in ServiceNow.

AddToCart

Adds a specified item to the current user's cart in the Service Catalog.

Input


Name	Type	Required	Description
ID	String	True	Specifies the unique Id of the catalog item to add to the current user's shopping cart, linking the request to a specific ServiceNow record.
Quantity	String	True	Defines the number of catalog items to add to the cart, ensuring the requested quantity is valid and available for order.

Result Set Columns


Name	Type	Description
Success	String	Indicates whether the AddToCart operation completed successfully and the item was added to the user's cart without errors.

CreateRecord

Inserts a new record into a specified ServiceNow table.

Input


Name	Type	Required	Description
TableName	String	True	Specifies the name of the ServiceNow table where the new record will be created, such as 'incident' or 'task'.
Payload	String	True	Provides a JSON object containing the data fields and values to insert into the specified table, ensuring it follows the table's schema and required field structure.

Result Set Columns


Name	Type	Description
Success	Boolean	Indicates whether the record creation operation completed successfully and the new entry was added to the target table.
SysId	String	Returns the system identifier (sys_id) assigned to the newly created record in ServiceNow after successful execution.

DeleteRecord

Deletes a specified record from a target table in ServiceNow.

Input


Name	Type	Required	Description
TableName	String	True	Specifies the name of the ServiceNow table from which the record should be deleted, such as 'incident' or 'task'.
SysId	String	True	Identifies the system identifier (sys_id) of the record to delete from the specified table, ensuring the correct entry is targeted.

Result Set Columns


Name	Type	Description
Success	Boolean	Indicates whether the delete operation completed successfully and the specified record was removed from the table.

GetAllRecords

Retrieves records of the target table in ServiceNow.

Input


Name	Type	Required	Description
TableName	String	True	The name of the ServiceNow table where the records should be retrieved (e.g., 'incident', 'task').

Result Set Columns


Name	Type	Description
*	String	All columns from the specified ServiceNow table.

GetRecord

Retrieves a specified record from a target table in ServiceNow without requiring metadata permissions.

Input


Name	Type	Required	Description
TableName	String	True	Specifies the name of the ServiceNow table from which the record should be retrieved, such as 'incident' or 'task'.
SysId	String	True	Defines the system identifier (sys_id) of the record to retrieve from the specified ServiceNow table.

Result Set Columns


Name	Type	Description
Success	Boolean	Indicates whether the record retrieval operation completed successfully and the requested record was found.
*	String	Returns all fields and values of the retrieved record as output columns when the operation is successful.

GetTableSchema

Generates a JSON schema for a specified table to describe its structure and field definitions.

Input


Name	Type	Required	Description
TableName	String	True	Specifies the name of the ServiceNow table for which the JSON schema should be generated, such as 'incident' or 'task'.

Result Set Columns


Name	Type	Description
JSONSchema	String	Returns the JSON schema describing the structure of the specified table and its parent tables, including fields and relationships.
Success	Boolean	Indicates whether the schema generation operation completed successfully and the data structure was returned as expected.

SubmitOrder

Submits the current user's cart order based on the configured checkout process.

Result Set Columns


Name	Type	Description
Success	String	Indicates whether the order submission operation completed successfully and the user's cart was processed without errors.

UpdateRecord

Updates an existing record in a target table in ServiceNow.

Input


Name	Type	Required	Description
TableName	String	True	Specifies the name of the ServiceNow table containing the record to update, such as 'incident' or 'task'.
Payload	String	True	Provides a JSON object containing the field names and updated values to apply to the specified record, ensuring it follows the table's schema and field constraints.
SysId	String	True	Identifies the system identifier (sys_id) of the record to update in the target table.

Result Set Columns


Name	Type	Description
Success	Boolean	Indicates whether the record update operation completed successfully and the changes were saved in ServiceNow.

System Tables

You can query the system tables described in this section to access schema information, information on data source functionality, and batch operation statistics.

Schema Tables

The following tables return database metadata for ServiceNow:

sys_catalogs: Lists the available databases.
sys_schemas: Lists the available schemas.
sys_tables: Lists the available tables and views.
sys_tablecolumns: Describes the columns of the available tables and views.
sys_procedures: Describes the available stored procedures.
sys_procedureparameters: Describes stored procedure parameters.
sys_keycolumns: Describes the primary and foreign keys.
sys_indexes: Describes the available indexes.

Data Source Tables

The following tables return information about how to connect to and query the data source:

sys_connection_props: Returns information on the available connection properties.
sys_sqlinfo: Describes the SELECT queries that the Cloud can offload to the data source.

Query Information Tables

The following table returns query statistics for data modification queries:

sys_identity: Returns information about batch operations or single updates.

sys_catalogs

Lists the available databases.

The following query retrieves all databases determined by the connection string:

SELECT * FROM sys_catalogs

Columns


Name	Type	Description
CatalogName	String	The database name.

sys_schemas

Lists the available schemas.

The following query retrieves all available schemas:

          SELECT * FROM sys_schemas

Columns


Name	Type	Description
CatalogName	String	The database name.
SchemaName	String	The schema name.

sys_tables

Lists the available tables.

The following query retrieves the available tables and views:

          SELECT * FROM sys_tables

Columns


Name	Type	Description
CatalogName	String	The database containing the table or view.
SchemaName	String	The schema containing the table or view.
TableName	String	The name of the table or view.
TableType	String	The table type (table or view).
Description	String	A description of the table or view.
IsUpdateable	Boolean	Whether the table can be updated.

sys_tablecolumns

Describes the columns of the available tables and views.

The following query returns the columns and data types for the incident table:

SELECT ColumnName, DataTypeName FROM sys_tablecolumns WHERE TableName='incident'

Columns


Name	Type	Description
CatalogName	String	The name of the database containing the table or view.
SchemaName	String	The schema containing the table or view.
TableName	String	The name of the table or view containing the column.
ColumnName	String	The column name.
DataTypeName	String	The data type name.
DataType	Int32	An integer indicating the data type. This value is determined at run time based on the environment.
Length	Int32	The storage size of the column.
DisplaySize	Int32	The designated column's normal maximum width in characters.
NumericPrecision	Int32	The maximum number of digits in numeric data. The column length in characters for character and date-time data.
NumericScale	Int32	The column scale or number of digits to the right of the decimal point.
IsNullable	Boolean	Whether the column can contain null.
Description	String	A brief description of the column.
Ordinal	Int32	The sequence number of the column.
IsAutoIncrement	String	Whether the column value is assigned in fixed increments.
IsGeneratedColumn	String	Whether the column is generated.
IsHidden	Boolean	Whether the column is hidden.
IsArray	Boolean	Whether the column is an array.
IsReadOnly	Boolean	Whether the column is read-only.
IsKey	Boolean	Indicates whether a field returned from sys_tablecolumns is the primary key of the table.
ColumnType	String	The role or classification of the column in the schema. Possible values include SYSTEM, LINKEDCOLUMN, NAVIGATIONKEY, REFERENCECOLUMN, and NAVIGATIONPARENTCOLUMN.

sys_procedures

Lists the available stored procedures.

The following query retrieves the available stored procedures:

          SELECT * FROM sys_procedures

Columns


Name	Type	Description
CatalogName	String	The database containing the stored procedure.
SchemaName	String	The schema containing the stored procedure.
ProcedureName	String	The name of the stored procedure.
Description	String	A description of the stored procedure.
ProcedureType	String	The type of the procedure, such as PROCEDURE or FUNCTION.

sys_procedureparameters

Describes stored procedure parameters.

The following query returns information about all of the input parameters for the RefreshOAuthAccessToken stored procedure:

SELECT * FROM sys_procedureparameters WHERE ProcedureName = 'RefreshOAuthAccessToken' AND Direction = 1 OR Direction = 2

To include result set columns in addition to the parameters, set the IncludeResultColumns pseudo column to True:

SELECT * FROM sys_procedureparameters WHERE ProcedureName = 'RefreshOAuthAccessToken' AND IncludeResultColumns='True'

Columns


Name	Type	Description
CatalogName	String	The name of the database containing the stored procedure.
SchemaName	String	The name of the schema containing the stored procedure.
ProcedureName	String	The name of the stored procedure containing the parameter.
ColumnName	String	The name of the stored procedure parameter.
Direction	Int32	An integer corresponding to the type of the parameter: input (1), input/output (2), or output(4). input/output type parameters can be both input and output parameters.
DataType	Int32	An integer indicating the data type. This value is determined at run time based on the environment.
DataTypeName	String	The name of the data type.
NumericPrecision	Int32	The maximum precision for numeric data. The column length in characters for character and date-time data.
Length	Int32	The number of characters allowed for character data. The number of digits allowed for numeric data.
NumericScale	Int32	The number of digits to the right of the decimal point in numeric data.
IsNullable	Boolean	Whether the parameter can contain null.
IsRequired	Boolean	Whether the parameter is required for execution of the procedure.
IsArray	Boolean	Whether the parameter is an array.
Description	String	The description of the parameter.
Ordinal	Int32	The index of the parameter.
Values	String	The values you can set in this parameter are limited to those shown in this column. Possible values are comma-separated.
SupportsStreams	Boolean	Whether the parameter represents a file that you can pass as either a file path or a stream.
IsPath	Boolean	Whether the parameter is a target path for a schema creation operation.
Default	String	The value used for this parameter when no value is specified.
SpecificName	String	A label that, when multiple stored procedures have the same name, uniquely identifies each identically-named stored procedure. If there's only one procedure with a given name, its name is simply reflected here.
IsCDataProvided	Boolean	Whether the procedure is added/implemented by CData, as opposed to being a native ServiceNow procedure.

Pseudo-Columns


Name	Type	Description
IncludeResultColumns	Boolean	Whether the output should include columns from the result set in addition to parameters. Defaults to False.

sys_keycolumns

Describes the primary and foreign keys.

The following query retrieves the primary key for the incident table:

         SELECT * FROM sys_keycolumns WHERE IsKey='True' AND TableName='incident'

Columns


Name	Type	Description
CatalogName	String	The name of the database containing the key.
SchemaName	String	The name of the schema containing the key.
TableName	String	The name of the table containing the key.
ColumnName	String	The name of the key column.
IsKey	Boolean	Whether the column is a primary key in the table referenced in the TableName field.
IsForeignKey	Boolean	Whether the column is a foreign key referenced in the TableName field.
PrimaryKeyName	String	The name of the primary key.
ForeignKeyName	String	The name of the foreign key.
ReferencedCatalogName	String	The database containing the primary key.
ReferencedSchemaName	String	The schema containing the primary key.
ReferencedTableName	String	The table containing the primary key.
ReferencedColumnName	String	The column name of the primary key.

sys_foreignkeys

Describes the foreign keys.

The following query retrieves all foreign keys which refer to other tables:

         SELECT * FROM sys_foreignkeys WHERE ForeignKeyType = 'FOREIGNKEY_TYPE_IMPORT'

Columns


Name	Type	Description
CatalogName	String	The name of the database containing the key.
SchemaName	String	The name of the schema containing the key.
TableName	String	The name of the table containing the key.
ColumnName	String	The name of the key column.
PrimaryKeyName	String	The name of the primary key.
ForeignKeyName	String	The name of the foreign key.
ReferencedCatalogName	String	The database containing the primary key.
ReferencedSchemaName	String	The schema containing the primary key.
ReferencedTableName	String	The table containing the primary key.
ReferencedColumnName	String	The column name of the primary key.
ForeignKeyType	String	Designates whether the foreign key is an import (points to other tables) or export (referenced from other tables) key.

sys_primarykeys

Describes the primary keys.

The following query retrieves the primary keys from all tables and views:

         SELECT * FROM sys_primarykeys

Columns


Name	Type	Description
CatalogName	String	The name of the database containing the key.
SchemaName	String	The name of the schema containing the key.
TableName	String	The name of the table containing the key.
ColumnName	String	The name of the key column.
KeySeq	String	The sequence number of the primary key.
KeyName	String	The name of the primary key.

sys_indexes

Describes the available indexes. By filtering on indexes, you can write more selective queries with faster query response times.

The following query retrieves all indexes that are not primary keys:

          SELECT * FROM sys_indexes WHERE IsPrimary='false'

Columns


Name	Type	Description
CatalogName	String	The name of the database containing the index.
SchemaName	String	The name of the schema containing the index.
TableName	String	The name of the table containing the index.
IndexName	String	The index name.
ColumnName	String	The name of the column associated with the index.
IsUnique	Boolean	True if the index is unique. False otherwise.
IsPrimary	Boolean	True if the index is a primary key. False otherwise.
Type	Int16	An integer value corresponding to the index type: statistic (0), clustered (1), hashed (2), or other (3).
SortOrder	String	The sort order: A for ascending or D for descending.
OrdinalPosition	Int16	The sequence number of the column in the index.

sys_connection_props

Returns information on the available connection properties and those set in the connection string.

The following query retrieves all connection properties that have been set in the connection string or set through a default value:

SELECT * FROM sys_connection_props WHERE Value <> ''

Columns


Name	Type	Description
Name	String	The name of the connection property.
ShortDescription	String	A brief description.
Type	String	The data type of the connection property.
Default	String	The default value if one is not explicitly set.
Values	String	A comma-separated list of possible values. A validation error is thrown if another value is specified.
Value	String	The value you set or a preconfigured default.
Required	Boolean	Whether the property is required to connect.
Category	String	The category of the connection property.
IsSessionProperty	String	Whether the property is a session property, used to save information about the current connection.
Sensitivity	String	The sensitivity level of the property. This informs whether the property is obfuscated in logging and authentication forms.
PropertyName	String	A camel-cased truncated form of the connection property name.
Ordinal	Int32	The index of the parameter.
CatOrdinal	Int32	The index of the parameter category.
Hierarchy	String	Shows dependent properties associated that need to be set alongside this one.
Visible	Boolean	Informs whether the property is visible in the connection UI.
ETC	String	Various miscellaneous information about the property.

sys_sqlinfo

Describes the SELECT query processing that the Cloud can offload to the data source.

See SQL Compliance for SQL syntax details.

Discovering the Data Source's SELECT Capabilities

Below is an example data set of SQL capabilities. Some aspects of SELECT functionality are returned in a comma-separated list if supported; otherwise, the column contains NO.


Name	Description	Possible Values
AGGREGATE_FUNCTIONS	Supported aggregation functions.	AVG, COUNT, MAX, MIN, SUM, DISTINCT
COUNT	Whether COUNT function is supported.	YES, NO
IDENTIFIER_QUOTE_OPEN_CHAR	The opening character used to escape an identifier.	[
IDENTIFIER_QUOTE_CLOSE_CHAR	The closing character used to escape an identifier.	]
SUPPORTED_OPERATORS	A list of supported SQL operators.	=, >, <, >=, <=, <>, !=, LIKE, NOT LIKE, IN, NOT IN, IS NULL, IS NOT NULL, AND, OR
GROUP_BY	Whether GROUP BY is supported, and, if so, the degree of support.	NO, NO_RELATION, EQUALS_SELECT, SQL_GB_COLLATE
OJ_CAPABILITIES	The supported varieties of outer joins supported.	NO, LEFT, RIGHT, FULL, INNER, NOT_ORDERED, ALL_COMPARISON_OPS
OUTER_JOINS	Whether outer joins are supported.	YES, NO
SUBQUERIES	Whether subqueries are supported, and, if so, the degree of support.	NO, COMPARISON, EXISTS, IN, CORRELATED_SUBQUERIES, QUANTIFIED
STRING_FUNCTIONS	Supported string functions.	LENGTH, CHAR, LOCATE, REPLACE, SUBSTRING, RTRIM, LTRIM, RIGHT, LEFT, UCASE, SPACE, SOUNDEX, LCASE, CONCAT, ASCII, REPEAT, OCTET, BIT, POSITION, INSERT, TRIM, UPPER, REGEXP, LOWER, DIFFERENCE, CHARACTER, SUBSTR, STR, REVERSE, PLAN, UUIDTOSTR, TRANSLATE, TRAILING, TO, STUFF, STRTOUUID, STRING, SPLIT, SORTKEY, SIMILAR, REPLICATE, PATINDEX, LPAD, LEN, LEADING, KEY, INSTR, INSERTSTR, HTML, GRAPHICAL, CONVERT, COLLATION, CHARINDEX, BYTE
NUMERIC_FUNCTIONS	Supported numeric functions.	ABS, ACOS, ASIN, ATAN, ATAN2, CEILING, COS, COT, EXP, FLOOR, LOG, MOD, SIGN, SIN, SQRT, TAN, PI, RAND, DEGREES, LOG10, POWER, RADIANS, ROUND, TRUNCATE
TIMEDATE_FUNCTIONS	Supported date/time functions.	NOW, CURDATE, DAYOFMONTH, DAYOFWEEK, DAYOFYEAR, MONTH, QUARTER, WEEK, YEAR, CURTIME, HOUR, MINUTE, SECOND, TIMESTAMPADD, TIMESTAMPDIFF, DAYNAME, MONTHNAME, CURRENT_DATE, CURRENT_TIME, CURRENT_TIMESTAMP, EXTRACT
REPLICATION_SKIP_TABLES	Indicates tables skipped during replication.
REPLICATION_TIMECHECK_COLUMNS	A string array containing a list of columns which will be used to check for (in the given order) to use as a modified column during replication.
IDENTIFIER_PATTERN	String value indicating what string is valid for an identifier.
SUPPORT_TRANSACTION	Indicates if the provider supports transactions such as commit and rollback.	YES, NO
DIALECT	Indicates the SQL dialect to use.
KEY_PROPERTIES	Indicates the properties which identify the uniform database.
SUPPORTS_MULTIPLE_SCHEMAS	Indicates if multiple schemas may exist for the provider.	YES, NO
SUPPORTS_MULTIPLE_CATALOGS	Indicates if multiple catalogs may exist for the provider.	YES, NO
DATASYNCVERSION	The CData Data Sync version needed to access this driver.	Standard, Starter, Professional, Enterprise
DATASYNCCATEGORY	The CData Data Sync category of this driver.	Source, Destination, Cloud Destination
SUPPORTSENHANCEDSQL	Whether enhanced SQL functionality beyond what is offered by the API is supported.	TRUE, FALSE
SUPPORTS_BATCH_OPERATIONS	Whether batch operations are supported.	YES, NO
SQL_CAP	All supported SQL capabilities for this driver.	SELECT, INSERT, DELETE, UPDATE, TRANSACTIONS, ORDERBY, OAUTH, ASSIGNEDID, LIMIT, LIKE, BULKINSERT, COUNT, BULKDELETE, BULKUPDATE, GROUPBY, HAVING, AGGS, OFFSET, REPLICATE, COUNTDISTINCT, JOINS, DROP, CREATE, DISTINCT, INNERJOINS, SUBQUERIES, ALTER, MULTIPLESCHEMAS, GROUPBYNORELATION, OUTERJOINS, UNIONALL, UNION, UPSERT, GETDELETED, CROSSJOINS, GROUPBYCOLLATE, MULTIPLECATS, FULLOUTERJOIN, MERGE, JSONEXTRACT, BULKUPSERT, SUM, SUBQUERIESFULL, MIN, MAX, JOINSFULL, XMLEXTRACT, AVG, MULTISTATEMENTS, FOREIGNKEYS, CASE, LEFTJOINS, COMMAJOINS, WITH, LITERALS, RENAME, NESTEDTABLES, EXECUTE, BATCH, BASIC, INDEX
PREFERRED_CACHE_OPTIONS	A string value specifies the preferred cacheOptions.
ENABLE_EF_ADVANCED_QUERY	Indicates if the driver directly supports advanced queries coming from Entity Framework. If not, queries will be handled client side.	YES, NO
PSEUDO_COLUMNS	A string array indicating the available pseudo columns.
MERGE_ALWAYS	If the value is true, The Merge Mode is forcibly executed in Data Sync.	TRUE, FALSE
REPLICATION_MIN_DATE_QUERY	A select query to return the replicate start datetime.
REPLICATION_MIN_FUNCTION	Allows a provider to specify the formula name to use for executing a server side min.
REPLICATION_START_DATE	Allows a provider to specify a replicate startdate.
REPLICATION_MAX_DATE_QUERY	A select query to return the replicate end datetime.
REPLICATION_MAX_FUNCTION	Allows a provider to specify the formula name to use for executing a server side max.
IGNORE_INTERVALS_ON_INITIAL_REPLICATE	A list of tables which will skip dividing the replicate into chunks on the initial replicate.
CHECKCACHE_USE_PARENTID	Indicates whether the CheckCache statement should be done against the parent key column.	TRUE, FALSE
CREATE_SCHEMA_PROCEDURES	Indicates stored procedures that can be used for generating schema files.

The following query retrieves the operators that can be used in the WHERE clause:

SELECT * FROM sys_sqlinfo WHERE Name = 'SUPPORTED_OPERATORS'

Note that individual tables may have different limitations or requirements on the WHERE clause; refer to the Data Model section for more information.

Columns


Name	Type	Description
NAME	String	A component of SQL syntax, or a capability that can be processed on the server.
VALUE	String	Detail on the supported SQL or SQL syntax.

sys_identity

Returns information about attempted modifications.

The following query retrieves the Ids of the modified rows in a batch operation:

         SELECT * FROM sys_identity

Columns


Name	Type	Description
Id	String	The database-generated Id returned from a data modification operation.
Batch	String	An identifier for the batch. 1 for a single operation.
Operation	String	The result of the operation in the batch: INSERTED, UPDATED, or DELETED.
Message	String	SUCCESS or an error message if the update in the batch failed.

sys_information

Describes the available system information.

The following query retrieves all columns:

SELECT * FROM sys_information

Columns


Name	Type	Description
Product	String	The name of the product.
Version	String	The version number of the product.
Datasource	String	The name of the datasource the product connects to.
NodeId	String	The unique identifier of the machine where the product is installed.
HelpURL	String	The URL to the product's help documentation.
License	String	The license information for the product. (If this information is not available, the field may be left blank or marked as 'N/A'.)
Location	String	The file path location where the product's library is stored.
Environment	String	The version of the environment or rumtine the product is currently running under.
DataSyncVersion	String	The tier of CData Sync required to use this connector.
DataSyncCategory	String	The category of CData Sync functionality (e.g., Source, Destination).

Connection String Options

The connection string properties are the various options that can be used to establish a connection. This section provides a complete list of the options you can configure in the connection string for this provider. Click the links for further details.

For more information on establishing a connection, see Establishing a Connection.

Authentication

Property	Description
AuthScheme	Specifies the authentication method that the provider uses to connect to ServiceNow.
URL	Specifies the base URL of your ServiceNow instance.
User	Specifies the authenticating user's user ID.
Password	Specifies the authenticating user's password.

SSO

Property	Description
SSOLoginURL	The identity provider's login URL.
SSOProperties	Additional properties required to connect to the identity provider, formatted as a semicolon-separated list.

OAuth

Property	Description
OAuthClientId	Specifies the client ID (also known as the consumer key) assigned to your custom OAuth application. This ID is required to identify the application to the OAuth authorization server during authentication.
OAuthClientSecret	Specifies the client secret assigned to your custom OAuth application. This confidential value is used to authenticate the application to the OAuth authorization server. (Custom OAuth applications only.).

JWT OAuth

Property	Description
JTIClaimName	If you have different claim name for uniqueness identification of the JWT, update the claim name.

SSL

Property	Description
SSLServerCert	Specifies the certificate to be accepted from the server when connecting using TLS/SSL.

Logging

Property	Description
Verbosity	Specifies the verbosity level of the log file, which controls the amount of detail logged. Supported values range from 1 to 5.

Schema

Property	Description
BrowsableSchemas	Optional setting that restricts the schemas reported to a subset of all available schemas. For example, BrowsableSchemas=SchemaA,SchemaB,SchemaC .
IncludeDatabaseViews	Specifies whether the provider includes database views from ServiceNow in the available schema.
IncludeSystemTables	Specifies whether the provider includes system tables from ServiceNow in the available schema.

Data Formatting

Property	Description
PushEmptyValuesAsNull	Specifies whether the provider returns empty string values from ServiceNow as null values in the result set.

Miscellaneous

Property	Description
DisplayValue	Specifies whether the provider retrieves display values, actual system values, or both when querying data from ServiceNow.
DisplayValueColumnName	Specifies the naming pattern used for columns that contain display values when the DisplayValue property is set to ALL.
EnforceColumnValues	Specifies whether the provider validates column values against the allowed choices defined in ServiceNow when executing INSERT or UPDATE statements.
ExcludeReferenceLink	Specifies whether the provider omits reference fields from query results.
FullOrderByPushDown	Specifies how the provider handles ORDER BY clauses in SELECT statements.
GetColumnsMetadata	Specifies when the provider retrieves column metadata from ServiceNow.
MaxRows	Specifies the maximum number of rows returned for queries that do not include either aggregation or GROUP BY.
Pagesize	Specifies the maximum number of records per page the provider returns when requesting data from ServiceNow.
PseudoColumns	Specifies the pseudocolumns to expose as table columns, expressed as a string in the format 'TableName=ColumnName;TableName=ColumnName'.
ShowDescriptions	Specifies whether the provider retrieves and returns table and column descriptions from ServiceNow metadata endpoints.
ThrowsKeyNotFound	Specifies whether or not throws an exception if there is no rows updated.
Timeout	Specifies the maximum time, in seconds, that the provider waits for a server response before throwing a timeout error.
UseDisplayColumnNames	Specifies whether the provider uses display (GUI) names instead of API names for columns in ServiceNow.
UseDisplayTableNames	Specifies whether the provider uses display (GUI) names instead of API names for tables in ServiceNow.

Authentication

This section provides a complete list of the Authentication properties you can configure in the connection string for this provider.

Property	Description
AuthScheme	Specifies the authentication method that the provider uses to connect to ServiceNow.
URL	Specifies the base URL of your ServiceNow instance.
User	Specifies the authenticating user's user ID.
Password	Specifies the authenticating user's password.

AuthScheme

Specifies the authentication method that the provider uses to connect to ServiceNow.

Possible Values

Basic, OAuth, OAuthPassword, OAuthJWT, OKTA, ADFS, OneLogin, PingFederate

Data Type

string

Default Value

"Basic"

Remarks

Set this property to define the authentication scheme used when connecting to the ServiceNow instance.

The following values are supported:

Basic: Uses Basic authentication.
OAuth: Uses OAuth 2.0 authentication. You must specify the OAuth client credentials and complete the authentication flow.
OAuthPassword: Uses OAuth 2.0 authentication with the Password grant type.
OAuthJWT: Uses OAuth 2.0 authentication with JWT (JSON Web Token) grant type.

The following single sign-on (SSO) options are also supported:

Okta: Uses Okta as the identity provider.
ADFS: Uses Active Directory Federation Services (ADFS) as the identity provider.
OneLogin: Uses OneLogin as the identity provider.
PingFederate: Uses PingFederate as the identity provider.

URL

Specifies the base URL of your ServiceNow instance.

Data Type

string

Default Value

""

Remarks

Set this property to the full URL of your ServiceNow instance. For example: https://dev12345.service-now.com/

This property is required for all authentication types because it defines the endpoint used by the Cloud to connect to ServiceNow.

User

Specifies the authenticating user's user ID.

Data Type

string

Default Value

""

Remarks

The authenticating server requires both User and Password to validate the user's identity.

Password

Specifies the authenticating user's password.

Data Type

string

Default Value

""

Remarks

The authenticating server requires both User and Password to validate the user's identity.

SSO

This section provides a complete list of the SSO properties you can configure in the connection string for this provider.

Property	Description
SSOLoginURL	The identity provider's login URL.
SSOProperties	Additional properties required to connect to the identity provider, formatted as a semicolon-separated list.

SSOLoginURL

The identity provider's login URL.

Data Type

string

Default Value

""

Remarks

The identity provider's login URL.

SSOProperties

Additional properties required to connect to the identity provider, formatted as a semicolon-separated list.

Data Type

string

Default Value

""

Remarks

Additional properties required to connect to the identity provider, formatted as a semicolon-separated list.

This is used with the SSOLoginURL.

SSO configuration is discussed further in .

OAuth

This section provides a complete list of the OAuth properties you can configure in the connection string for this provider.

Property	Description
OAuthClientId	Specifies the client ID (also known as the consumer key) assigned to your custom OAuth application. This ID is required to identify the application to the OAuth authorization server during authentication.
OAuthClientSecret	Specifies the client secret assigned to your custom OAuth application. This confidential value is used to authenticate the application to the OAuth authorization server. (Custom OAuth applications only.).

OAuthClientId

Specifies the client ID (also known as the consumer key) assigned to your custom OAuth application. This ID is required to identify the application to the OAuth authorization server during authentication.

Data Type

string

Default Value

""

Remarks

This property is required in two cases:

When using a custom OAuth application, such as in web-based authentication flows, service-based authentication, or certificate-based flows that require application registration.
If the driver does not provide embedded OAuth credentials.

(When the driver provides embedded OAuth credentials, this value may already be provided by the Cloud and thus not require manual entry.)

OAuthClientId is generally used alongside other OAuth-related properties such as OAuthClientSecret and OAuthSettingsLocation when configuring an authenticated connection.

OAuthClientId is one of the key connection parameters that need to be set before users can authenticate via OAuth. You can usually find this value in your identity provider’s application registration settings. Look for a field labeled Client ID, Application ID, or Consumer Key.

While the client ID is not considered a confidential value like a client secret, it is still part of your application's identity and should be handled carefully. Avoid exposing it in public repositories or shared configuration files.

For more information on how this property is used when configuring a connection, see Establishing a Connection.

OAuthClientSecret

Specifies the client secret assigned to your custom OAuth application. This confidential value is used to authenticate the application to the OAuth authorization server. (Custom OAuth applications only.).

Data Type

string

Default Value

""

Remarks

This property (sometimes called the application secret or consumer secret) is required when using a custom OAuth application in any flow that requires secure client authentication, such as web-based OAuth, service-based connections, or certificate-based authorization flows. It is not required when using an embedded OAuth application.

The client secret is used during the token exchange step of the OAuth flow, when the driver requests an access token from the authorization server. If this value is missing or incorrect, authentication fails with either an invalid_client or an unauthorized_client error.

OAuthClientSecret is one of the key connection parameters that need to be set before users can authenticate via OAuth. You can obtain this value from your identity provider when registering the OAuth application.

Notes:

This value should be stored securely and never exposed in public repositories, scripts, or unsecured environments.
Client secrets may also expire after a set period. Be sure to monitor expiration dates and rotate secrets as needed to maintain uninterrupted access.

For more information on how this property is used when configuring a connection, see Establishing a Connection

JWT OAuth

This section provides a complete list of the JWT OAuth properties you can configure in the connection string for this provider.

Property	Description
JTIClaimName	If you have different claim name for uniqueness identification of the JWT, update the claim name.

JTIClaimName

If you have different claim name for uniqueness identification of the JWT, update the claim name.

Data Type

string

Default Value

"jti"

Remarks

By default 'jti' claim in the JWT is used to verify the uniqueness of the token. When you enable JTI verification, it helps prevent replay attacks by ensuring that each token is unique.

The value of the 'jti' claim will be a random UUID.

SSL

This section provides a complete list of the SSL properties you can configure in the connection string for this provider.

Property	Description
SSLServerCert	Specifies the certificate to be accepted from the server when connecting using TLS/SSL.

SSLServerCert

Specifies the certificate to be accepted from the server when connecting using TLS/SSL.

Data Type

string

Default Value

""

Remarks

If you are using a TLS/SSL connection, use this property to specify the TLS/SSL certificate to be accepted from the server. If you specify a value for this property, all other certificates that are not trusted by the machine are rejected.

This property can take the following forms:


Description	Example
A full PEM Certificate (example shortened for brevity)	`-----BEGIN CERTIFICATE----- MIIChTCCAe4CAQAwDQYJKoZIhv......Qw== -----END CERTIFICATE-----`
A path to a local file containing the certificate	C:\cert.cer
The public key (example shortened for brevity)	`-----BEGIN RSA PUBLIC KEY----- MIGfMA0GCSq......AQAB -----END RSA PUBLIC KEY-----`
The MD5 Thumbprint (hex values can also be either space- or colon-separated)	`ecadbdda5a1529c58a1e9e09828d70e4`
The SHA1 Thumbprint (hex values can also be either space- or colon-separated)	`34a929226ae0819f2ec14b4a3d904f801cbb150d`

Note: It is possible to use '*' to signify that all certificates should be accepted, but due to security concerns this is not recommended.

Logging

This section provides a complete list of the Logging properties you can configure in the connection string for this provider.

Property	Description
Verbosity	Specifies the verbosity level of the log file, which controls the amount of detail logged. Supported values range from 1 to 5.

Verbosity

Specifies the verbosity level of the log file, which controls the amount of detail logged. Supported values range from 1 to 5.

Data Type

string

Default Value

"1"

Remarks

This property defines the level of detail the Cloud includes in the log file. Higher verbosity levels increase the detail of the logged information, but may also result in larger log files and slower performance due to the additional data being captured.

The default verbosity level is 1, which is recommended for regular operation. Higher verbosity levels are primarily intended for debugging purposes. For more information on each level, refer to Logging.

When combined with the LogModules property, Verbosity can refine logging to specific categories of information.

Schema

This section provides a complete list of the Schema properties you can configure in the connection string for this provider.

Property	Description
BrowsableSchemas	Optional setting that restricts the schemas reported to a subset of all available schemas. For example, BrowsableSchemas=SchemaA,SchemaB,SchemaC .
IncludeDatabaseViews	Specifies whether the provider includes database views from ServiceNow in the available schema.
IncludeSystemTables	Specifies whether the provider includes system tables from ServiceNow in the available schema.

BrowsableSchemas

Optional setting that restricts the schemas reported to a subset of all available schemas. For example, BrowsableSchemas=SchemaA,SchemaB,SchemaC .

Data Type

string

Default Value

""

Remarks

Listing all available database schemas can take extra time, thus degrading performance. Providing a list of schemas in the connection string saves time and improves performance.

IncludeDatabaseViews

Specifies whether the provider includes database views from ServiceNow in the available schema.

Data Type

bool

Default Value

false

Remarks

When set to true, the Cloud retrieves and exposes metadata for all database views in addition to standard tables. This requires several additional metadata calls to ServiceNow.

When set to false, only base tables are included in the schema.

This property is useful when you need to query or analyze data from database views in ServiceNow.

IncludeSystemTables

Specifies whether the provider includes system tables from ServiceNow in the available schema.

Data Type

bool

Default Value

true

Remarks

When set to true, the Cloud retrieves and exposes metadata for system tables. These tables are typically accessible only to users with administrative privileges.

When set to false, system tables are excluded from metadata discovery and are not listed in schema queries.

This property is useful when you want to limit schema visibility to user-level tables and exclude administrative or internal system data.

Data Formatting

This section provides a complete list of the Data Formatting properties you can configure in the connection string for this provider.

Property	Description
PushEmptyValuesAsNull	Specifies whether the provider returns empty string values from ServiceNow as null values in the result set.

PushEmptyValuesAsNull

Specifies whether the provider returns empty string values from ServiceNow as null values in the result set.

Data Type

bool

Default Value

false

Remarks

This property applies to SELECT operations. It controls how the Cloud represents empty string values returned by ServiceNow.

When set to true, empty string values are converted to null in the result set.

When set to false, empty string values are returned as literal empty strings.

This property is useful for ensuring consistent handling of empty fields in scenarios where ServiceNow distinguishes between null and empty string values.

Miscellaneous

This section provides a complete list of the Miscellaneous properties you can configure in the connection string for this provider.

Property	Description
DisplayValue	Specifies whether the provider retrieves display values, actual system values, or both when querying data from ServiceNow.
DisplayValueColumnName	Specifies the naming pattern used for columns that contain display values when the DisplayValue property is set to ALL.
EnforceColumnValues	Specifies whether the provider validates column values against the allowed choices defined in ServiceNow when executing INSERT or UPDATE statements.
ExcludeReferenceLink	Specifies whether the provider omits reference fields from query results.
FullOrderByPushDown	Specifies how the provider handles ORDER BY clauses in SELECT statements.
GetColumnsMetadata	Specifies when the provider retrieves column metadata from ServiceNow.
MaxRows	Specifies the maximum number of rows returned for queries that do not include either aggregation or GROUP BY.
Pagesize	Specifies the maximum number of records per page the provider returns when requesting data from ServiceNow.
PseudoColumns	Specifies the pseudocolumns to expose as table columns, expressed as a string in the format 'TableName=ColumnName;TableName=ColumnName'.
ShowDescriptions	Specifies whether the provider retrieves and returns table and column descriptions from ServiceNow metadata endpoints.
ThrowsKeyNotFound	Specifies whether or not throws an exception if there is no rows updated.
Timeout	Specifies the maximum time, in seconds, that the provider waits for a server response before throwing a timeout error.
UseDisplayColumnNames	Specifies whether the provider uses display (GUI) names instead of API names for columns in ServiceNow.
UseDisplayTableNames	Specifies whether the provider uses display (GUI) names instead of API names for tables in ServiceNow.

DisplayValue

Specifies whether the provider retrieves display values, actual system values, or both when querying data from ServiceNow.

Possible Values

TRUE, FALSE, ALL

Data Type

string

Default Value

"FALSE"

Remarks

Display values in ServiceNow only apply to reference fields. These fields store a system identifier such as a sys_id, but also expose a human-readable label, such as a user name or group name.

Set this property to control how the Cloud retrieves values for fields that support display values.

The following options are supported:

TRUE: Returns the display value for each reference field. Due to API limitations, all fields are returned as strings.
FALSE: Returns only the underlying system values from ServiceNow.
ALL: Returns both the system value and a separate display-value column for each reference field. The naming pattern of the display-value columns is controlled by the DisplayValueColumnName property.

This property is useful when you need to retrieve readable labels instead of system identifiers, or when exporting data for reporting or UI display.

DisplayValueColumnName

Specifies the naming pattern used for columns that contain display values when the DisplayValue property is set to ALL.

Data Type

string

Default Value

"{0}_display_value"

Remarks

Set this property to define how display-value columns are named when both actual and display values are returned from ServiceNow.

The property accepts a pattern string where {0} acts as a placeholder for the original column name. For example, with the default value {0}_display_value, a field named category produces a display-value column named category_display_value.

This property is useful for customizing the column naming convention when returning both actual and display values from ServiceNow.

EnforceColumnValues

Specifies whether the provider validates column values against the allowed choices defined in ServiceNow when executing INSERT or UPDATE statements.

Data Type

bool

Default Value

false

Remarks

When set to true, the Cloud retrieves the valid choices for each field and checks that any inserted or updated value matches one of the available options. If a value does not match, an error is returned.

In ServiceNow, some elements (columns) are limited to a predefined list of valid values. For example, a Type of Issue field might only accept Bug, Enhancement, or Documentation. If you attempt to insert a record with an invalid value, ServiceNow normally replaces it with a default value.

Setting this property to true ensures that only valid values are used when modifying records. When set to false, the Cloud does not perform this validation and relies on ServiceNow to handle invalid values.

Display values are case-sensitive, and this property honors the DisplayValue connection property.

This property is useful for maintaining data integrity by preventing invalid field values during record creation or update.

ExcludeReferenceLink

Specifies whether the provider omits reference fields from query results.

Data Type

bool

Default Value

false

Remarks

When set to True, the Cloud omits reference fields in query results.

When set to False, the Cloud includes reference fields in query results.

This property is useful when you want to simplify query results or reduce payload size by excluding reference link data.

FullOrderByPushDown

Specifies how the provider handles ORDER BY clauses in SELECT statements.

Data Type

bool

Default Value

false

Remarks

This property determines how the Cloud handles ORDER BY clauses in SELECT statements.

When FullOrderByPushDown is set to false, the Cloud processes ORDER BY clauses locally, except when ordering by the sys_id column:

SELECT * FROM incident ORDER BY sys_id;
SELECT * FROM incident ORDER BY sys_id DESC;

The Cloud defaults to local sorting to avoid issues in the ServiceNow API, which may return inconsistent results, such as duplicate or missing records when sorting by non-unique columns across paginated data.

The exact cause of these inconsistencies is not fully known, and the behavior may vary depending on the data or sorting criteria used.

Enabling this property forces the Cloud to push all ORDER BY operations to the ServiceNow API.

While this can improve performance, it may lead to incorrect or unstable results. If that occurs, disable this property to ensure safe and consistent behavior.

GetColumnsMetadata

Specifies when the provider retrieves column metadata from ServiceNow.

Possible Values

OnStart, OnUse

Data Type

string

Default Value

"OnUse"

Remarks

Set this property to control when the Cloud requests and caches table column definitions.

The following options are supported:

OnStart: Retrieves metadata for all tables at startup, before executing the first query.
OnUse: Retrieves metadata for each table only when that table is first referenced and the metadata is not already cached.

This property is useful for controlling the tradeoff between startup performance and on-demand metadata discovery.

MaxRows

Specifies the maximum number of rows returned for queries that do not include either aggregation or GROUP BY.

Data Type

int

Default Value

-1

Remarks

The default value for this property, -1, means that no row limit is enforced unless the query explicitly includes a LIMIT clause. (When a query includes a LIMIT clause, the value specified in the query takes precedence over the MaxRows setting.)

Setting MaxRows to a whole number greater than 0 ensures that queries do not return excessively large result sets by default.

This property is useful for optimizing performance and preventing excessive resource consumption when executing queries that could otherwise return very large datasets.

Pagesize

Specifies the maximum number of records per page the provider returns when requesting data from ServiceNow.

Data Type

int

Default Value

5000

Remarks

When processing a query, instead of requesting all of the queried data at once from ServiceNow, the Cloud can request the queried data in pieces called pages.

This connection property determines the maximum number of results that the Cloud requests per page.

Note: Setting large page sizes may improve overall query execution time, but doing so causes the Cloud to use more memory when executing queries and risks triggering a timeout.

PseudoColumns

Specifies the pseudocolumns to expose as table columns, expressed as a string in the format 'TableName=ColumnName;TableName=ColumnName'.

Data Type

string

Default Value

""

Remarks

This property allows you to define which pseudocolumns the Cloud exposes as table columns.

To specify individual pseudocolumns, use the following format:

Table1=Column1;Table1=Column2;Table2=Column3

To include all pseudocolumns for all tables use:

*=*

ShowDescriptions

Specifies whether the provider retrieves and returns table and column descriptions from ServiceNow metadata endpoints.

Possible Values

NONE, TableLabels, ColumnLabels, TableAndColumnLabels, ColumnComments

Data Type

string

Default Value

"NONE"

Remarks

Set this property to control whether table and column display names or comments are retrieved from ServiceNow metadata tables such as sys_documentation, sys_db_object, and sys_dictionary.

The following options are supported:

NONE: Does not retrieve descriptions for tables or columns. No additional API calls are made.
TableLabels: Retrieves display names for all tables from the sys_db_object endpoint.
ColumnLabels: Retrieves display names for all columns from the sys_documentation endpoint.
TableAndColumnLabels: Retrieves display names for both tables and columns from the sys_db_object and sys_documentation endpoints.
ColumnComments: Retrieves comments for all columns from the sys_dictionary endpoint.

Setting this property to any value other than NONE causes the Cloud to issue additional API calls to collect the metadata.

This property is useful when you want to include descriptive metadata or display names for schema objects in ServiceNow.

ThrowsKeyNotFound

Specifies whether or not throws an exception if there is no rows updated.

Data Type

bool

Default Value

false

Remarks

Specifies whether or not throws an exception if there is no rows updated.

Timeout

Specifies the maximum time, in seconds, that the provider waits for a server response before throwing a timeout error.

Data Type

int

Default Value

60

Remarks

The timeout applies to each individual communication with the server rather than the entire query or operation. For example, a query could continue running beyond 60 seconds if each paging call completes within the timeout limit.

Timeout is set to 60 seconds by default. To disable timeouts, set this property to 0.

Disabling the timeout allows operations to run indefinitely until they succeed or fail due to other conditions such as server-side timeouts, network interruptions, or resource limits on the server.

Note: Use this property cautiously to avoid long-running operations that could degrade performance or result in unresponsive behavior.

UseDisplayColumnNames

Specifies whether the provider uses display (GUI) names instead of API names for columns in ServiceNow.

Data Type

bool

Default Value

false

Remarks

When set to true, the Cloud exposes columns using their display names as shown in the ServiceNow user interface.

When set to false, the Cloud exposes columns using their internal API names.

This property is useful when you prefer to work with the same column names displayed in the ServiceNow UI rather than the underlying API field names.

UseDisplayTableNames

Specifies whether the provider uses display (GUI) names instead of API names for tables in ServiceNow.

Data Type

bool

Default Value

false

Remarks

When set to true, the Cloud exposes tables using their display names as shown in the ServiceNow user interface.

When set to false, the Cloud exposes tables using their internal API names.

This property is useful when you prefer to view or query tables using the same names displayed in the ServiceNow UI rather than the underlying API table names.

Third Party Copyrights

LZMA from 7Zip LZMA SDK

LZMA SDK is placed in the public domain.

Anyone is free to copy, modify, publish, use, compile, sell, or distribute the original LZMA SDK code, either in source code form or as a compiled binary, for any purpose, commercial or non-commercial, and by any means.

LZMA2 from XZ SDK

Version 1.9 and older are in the public domain.

Xamarin.Forms

Xamarin SDK

The MIT License (MIT)

Copyright (c) .NET Foundation Contributors

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

NSIS 3.10

Copyright (C) 1999-2025 Contributors THE ACCOMPANYING PROGRAM IS PROVIDED UNDER THE TERMS OF THIS COMMON PUBLIC LICENSE ("AGREEMENT"). ANY USE, REPRODUCTION OR DISTRIBUTION OF THE PROGRAM CONSTITUTES RECIPIENT'S ACCEPTANCE OF THIS AGREEMENT.

1. DEFINITIONS

"Contribution" means:

a) in the case of the initial Contributor, the initial code and documentation distributed under this Agreement, and b) in the case of each subsequent Contributor:

i) changes to the Program, and

ii) additions to the Program;

where such changes and/or additions to the Program originate from and are distributed by that particular Contributor. A Contribution 'originates' from a Contributor if it was added to the Program by such Contributor itself or anyone acting on such Contributor's behalf. Contributions do not include additions to the Program which: (i) are separate modules of software distributed in conjunction with the Program under their own license agreement, and (ii) are not derivative works of the Program.

"Contributor" means any person or entity that distributes the Program.

"Licensed Patents " mean patent claims licensable by a Contributor which are necessarily infringed by the use or sale of its Contribution alone or when combined with the Program.

"Program" means the Contributions distributed in accordance with this Agreement.

"Recipient" means anyone who receives the Program under this Agreement, including all Contributors.

2. GRANT OF RIGHTS

a) Subject to the terms of this Agreement, each Contributor hereby grants Recipient a non-exclusive, worldwide, royalty-free copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, distribute and sublicense the Contribution of such Contributor, if any, and such derivative works, in source code and object code form.

b) Subject to the terms of this Agreement, each Contributor hereby grants Recipient a non-exclusive, worldwide, royalty-free patent license under Licensed Patents to make, use, sell, offer to sell, import and otherwise transfer the Contribution of such Contributor, if any, in source code and object code form. This patent license shall apply to the combination of the Contribution and the Program if, at the time the Contribution is added by the Contributor, such addition of the Contribution causes such combination to be covered by the Licensed Patents. The patent license shall not apply to any other combinations which include the Contribution. No hardware per se is licensed hereunder.

c) Recipient understands that although each Contributor grants the licenses to its Contributions set forth herein, no assurances are provided by any Contributor that the Program does not infringe the patent or other intellectual property rights of any other entity. Each Contributor disclaims any liability to Recipient for claims brought by any other entity based on infringement of intellectual property rights or otherwise. As a condition to exercising the rights and licenses granted hereunder, each Recipient hereby assumes sole responsibility to secure any other intellectual property rights needed, if any. For example, if a third party patent license is required to allow Recipient to distribute the Program, it is Recipient's responsibility to acquire that license before distributing the Program.

d) Each Contributor represents that to its knowledge it has sufficient copyright rights in its Contribution, if any, to grant the copyright license set forth in this Agreement.

3. REQUIREMENTS

A Contributor may choose to distribute the Program in object code form under its own license agreement, provided that:

a) it complies with the terms and conditions of this Agreement; and

b) its license agreement:

i) effectively disclaims on behalf of all Contributors all warranties and conditions, express and implied, including warranties or conditions of title and non-infringement, and implied warranties or conditions of merchantability and fitness for a particular purpose;

ii) effectively excludes on behalf of all Contributors all liability for damages, including direct, indirect, special, incidental and consequential damages, such as lost profits;

iii) states that any provisions which differ from this Agreement are offered by that Contributor alone and not by any other party; and

iv) states that source code for the Program is available from such Contributor, and informs licensees how to obtain it in a reasonable manner on or through a medium customarily used for software exchange.

When the Program is made available in source code form:

a) it must be made available under this Agreement; and

b) a copy of this Agreement must be included with each copy of the Program.

Contributors may not remove or alter any copyright notices contained within the Program.

Each Contributor must identify itself as the originator of its Contribution, if any, in a manner that reasonably allows subsequent Recipients to identify the originator of the Contribution.

4. COMMERCIAL DISTRIBUTION

Commercial distributors of software may accept certain responsibilities with respect to end users, business partners and the like. While this license is intended to facilitate the commercial use of the Program, the Contributor who includes the Program in a commercial product offering should do so in a manner which does not create potential liability for other Contributors. Therefore, if a Contributor includes the Program in a commercial product offering, such Contributor ("Commercial Contributor") hereby agrees to defend and indemnify every other Contributor ("Indemnified Contributor") against any losses, damages and costs (collectively "Losses") arising from claims, lawsuits and other legal actions brought by a third party against the Indemnified Contributor to the extent caused by the acts or omissions of such Commercial Contributor in connection with its distribution of the Program in a commercial product offering. The obligations in this section do not apply to any claims or Losses relating to any actual or alleged intellectual property infringement. In order to qualify, an Indemnified Contributor must: a) promptly notify the Commercial Contributor in writing of such claim, and b) allow the Commercial Contributor to control, and cooperate with the Commercial Contributor in, the defense and any related settlement negotiations. The Indemnified Contributor may participate in any such claim at its own expense.

For example, a Contributor might include the Program in a commercial product offering, Product X. That Contributor is then a Commercial Contributor. If that Commercial Contributor then makes performance claims, or offers warranties related to Product X, those performance claims and warranties are such Commercial Contributor's responsibility alone. Under this section, the Commercial Contributor would have to defend claims against the other Contributors related to those performance claims and warranties, and if a court requires any other Contributor to pay any damages as a result, the Commercial Contributor must pay those damages.

5. NO WARRANTY

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE PROGRAM IS PROVIDED ON AN "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OR CONDITIONS OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Each Recipient is solely responsible for determining the appropriateness of using and distributing the Program and assumes all risks associated with its exercise of rights under this Agreement, including but not limited to the risks and costs of program errors, compliance with applicable laws, damage to or loss of data, programs or equipment, and unavailability or interruption of operations.

6. DISCLAIMER OF LIABILITY

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, NEITHER RECIPIENT NOR ANY CONTRIBUTORS SHALL HAVE ANY LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OR DISTRIBUTION OF THE PROGRAM OR THE EXERCISE OF ANY RIGHTS GRANTED HEREUNDER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7. GENERAL

If any provision of this Agreement is invalid or unenforceable under applicable law, it shall not affect the validity or enforceability of the remainder of the terms of this Agreement, and without further action by the parties hereto, such provision shall be reformed to the minimum extent necessary to make such provision valid and enforceable.

If Recipient institutes patent litigation against a Contributor with respect to a patent applicable to software (including a cross-claim or counterclaim in a lawsuit), then any patent licenses granted by that Contributor to such Recipient under this Agreement shall terminate as of the date such litigation is filed. In addition, if Recipient institutes patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Program itself (excluding combinations of the Program with other software or hardware) infringes such Recipient's patent(s), then such Recipient's rights granted under Section 2(b) shall terminate as of the date such litigation is filed.

All Recipient's rights under this Agreement shall terminate if it fails to comply with any of the material terms or conditions of this Agreement and does not cure such failure in a reasonable period of time after becoming aware of such noncompliance. If all Recipient's rights under this Agreement terminate, Recipient agrees to cease use and distribution of the Program as soon as reasonably practicable. However, Recipient's obligations under this Agreement and any licenses granted by Recipient relating to the Program shall continue and survive.

Everyone is permitted to copy and distribute copies of this Agreement, but in order to avoid inconsistency the Agreement is copyrighted and may only be modified in the following manner. The Agreement Steward reserves the right to publish new versions (including revisions) of this Agreement from time to time. No one other than the Agreement Steward has the right to modify this Agreement. IBM is the initial Agreement Steward. IBM may assign the responsibility to serve as the Agreement Steward to a suitable separate entity. Each new version of the Agreement will be given a distinguishing version number. The Program (including Contributions) may always be distributed subject to the version of the Agreement under which it was received. In addition, after a new version of the Agreement is published, Contributor may elect to distribute the Program (including its Contributions) under the new version. Except as expressly stated in Sections 2(a) and 2(b) above, Recipient receives no rights or licenses to the intellectual property of any Contributor under this Agreement, whether expressly, by implication, estoppel or otherwise. All rights in the Program not expressly granted under this Agreement are reserved.

This Agreement is governed by the laws of the State of New York and the intellectual property laws of the United States of America. No party to this Agreement will bring a legal action under this Agreement more than one year after the cause of action arose. Each party waives its rights to a jury trial in any resulting litigation.

Cloud

ServiceNow - CData Cloud

Overview

Key Features

Before You Connect